Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 14,474 complaints for MITSUBISHI

Incident date: Jan 15, 2004

ROLL OVER ACCIDENT IN 2001 MONTERO LTD. AT 65 MPH THE TRUCK WAS ROLLED OVER 2.5 TIMES AND ENDED UP RESTING ON THE PASSENGER SIDE. OF THE FOUR AIRBAGS AVAILABLE, NOT ONE DEPLOYED. THE DRIVERS SIDE REAR PASSENGER EXTERIOR DOOR SKIN, PASSENGER SIDE FRONT INTERIOR AND EXTERIOR DOOR SKINS WERE COMPLETELY REMOVED. THE ROOF WAS RESTING ON THE STEERING WHEEL. PASSENGER SIDE WINDSHIELD PILLAR SEPARAT... Read more

Crash 1 injured

Incident date: Jan 1, 2004

CLUTCH FEELS SLUGGISH IN 2ND- 5TH GEAR, LIKE ALMOST A SLIP. ONLY HAVE 27K MILES ON IT AND I DON'T ABUSE MY CAR IN ANYWAY. A FEW OTHER OF MY FRIENDS EXPERIENCE THE SAME PROBLEMS WITH THEIR MITSUBISHI ECLIPSES. *JB

Incident date: Feb 24, 2004

I DRIVE AN 02 MITSUBISHI ECLIPSE-SPYDER GT. HERE IS MY COMPLAINT: CLUTCH IS GONE AND THE CAR IS NOT EVEN 2.5 YEARS OLD. I'VE DRIVEN A MANUAL FOR OVER 10 YEARS. DROVE A VW, HONDA, MB, ETC. NEVER HAD A PROBLEM. I DON'T RACE AND DON'T BURN THE CLUTCH. AT ABOUT 25K MY CLUTCH STARTED TO GO OUT. NOW THE CAR WON'T MOVE AT ALL. I KNOW A LOT OF OWNERS, ESPECIALLY WITH THE V6 HAVE THE SAME PROBLEM. AND SPEN... Read more

Incident date: Mar 13, 2004

REAR WINDOW SHATTERED WHILE DRIVING ON HIGHWAY.*AK

Incident date: Mar 15, 2004

ON JULY 2002, AT 65,378 MILES DEALER REPLACED THE MANUAL TRANSMISSION. 2 YEAR LATER, DEALERSHIP INDICATED TO THE CONSUMER THE TRANSMISSION NEEDED TO BE REPLACED AGAIN. *AK

Incident date: Dec 22, 2003

18 SPLINE OUTPUT SHAFT IS INSUFFICIENT FOR THE CAR AND IS VERY DANGEROUS IF IT BREAKS WHILE ON THE PARKWAY OR DRIVING IN TAFFIC.*AK

Incident date: Feb 23, 2004

MITSUBISHI CORP. PROBLEM WITH TRANSFER CASES WITH THEIR EVOLUTION LANCER VIII....LSO PISS POOR MANAGEMENT TRYING TO SHIFT BLAME ON CONSUMER. HAD TRANSFER CASE FAIL AT 2500 MILES AND WAS GIVEN A HARD TIME ABOUT IT. ALSO FORCED TO RENT A CAR BECAUSE THEY WOULD NOT SUPPLY ONE.*AK

Incident date: Sep 10, 2001

THE CONSUMER'S DAUGHTER HAD DIFFICULTY WITH THE STEERING WHICH ENDED UP ON THE OPPOSITE SIDE OF THE ROAD CRASHING INTO AN EMBANKMENT. 3 YEARS AFTER ACCIDENT, CONSUMER RECEIVED A RECALL NOTICE ON LOWER BALL JOINTS THAT COULD LEAD TO LOSS OF STEERING. *LA THE CONSUMER'S DAUGHTER WAS INJURED AND FEELS THAT THE DEALER SHOULD BE RESPONSIBLE FOR DAMAGES. RECALL#00V421001. *SC

Crash 1 injured

Incident date: Jan 2, 2004

WHILE DRIVING 30 MPH TRANSFER CASE EXPLODED, BREAKING OFF THE VEHICLE. AS A RESULT VEHICLE BEGAN TO VIBRATE VIOLENTLY AND LOST POWER. *AK

Incident date: Apr 1, 2003

VEHICLE WAS TOTALED IN A HEAD ON COLLISION, BUT AIRBAGS FAILED TO DEPLOY. *LA THE DRIVER DIDN'T SUSTAIN ANY INJURIES. CONSUMER QUESTIONED WHY DIDN'T THE AIR BAGS DEPLOY. (FATHER ON BEHALF ON HIS DAUGHTER). *PH

Crash

LTR FM JAMES G. SHCILLER (NY) RE AN INVESTIGATION OF HIS 2004 MITSUBISHI ENDEAVOR. OPENING THE REAR RIGHT WINDOW CREATED A LOUD THUMPING/VIBRATING NOISE WHEN DRIVING ABOVE 40 MPH. RESPOND DIRECTLY TO THE CONSTITUENT & COPY TO SENATOR'S NY, NY OFC. *PH THE NOISE/VIBRATION WAS SO SEVERE WHEN THE REAR WINDOW WAS OPENED, THAT IT CAUSED PAIN TO THE OCCUPANT EARS AND HEAD, THEREFORE THE REAR WIND... Read more

Incident date: Feb 25, 2004

MY HEATER CORE WENT ON MY AUTOMOBILE. THE CAR IS A 2001 MITSUBISHI DIAMANTE WHICH HAS 50,000 MILES ON IT. THE PROBLEM STARTED WHEN THE CAR HAD 45,000 MILES ON IT, BUT I DIDN'T KNOW IT WAS THE HEATER CORE UNTIL LATER ON. THE DEALER HAD THE CAR FOR 2-L/2 DAYS FOR A JOB THAT WAS 6.9 HOURS. I WAS TOLD THAT THE BOX THAT THE CORE WAS IN WAS EITHER BROKEN OR COULDN'T BE SHUT, BUT THEN THEY WERE ABLE TO... Read more

CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. THE WHEELS CAN BE HEARD WHEN MAKING A SHARP TURN. CONSUMER CAN HEAR THE RATTLING FROM WITHIN. *AK *JB

Incident date: Sep 28, 2003

THE AIRBAGS DID NOT DEPLOY DURING AN ACCIDENT. *LA *JB

Crash 1 injured

Incident date: Mar 3, 2004

MY 1998 MITSUBISHI ECLIPSE SPYDER IS DEFECTIVE. THE CONVERTIBLE ROOF DOES NOT FOLD INTO THE DOWN POSITION UNLESS I GUIDE IT BY HAND. THERE ARE TWO METAL BRACKETS ON EACH SIDE OF THE ROOF THAT ARE BENDING AND CAUSING THE TOP TO HANG UP WHEN YOU PUT THE TOP DOWN. WHEN I TOOK IT TO THE DEALER THEY SAID IT WAS THE BOW THAT WAS CAUSING THE ROOF TO LOOK LIKE IT WAS COLLAPSING IN,AND CAUSING THE RAIN ... Read more

CONSUMER RECEIVED A RECALL NOTICE FOR BALL JOINTS IN SEPTEMBER 2000. CONSUMER TOOK VEHICLE TO THE DEALER, WHO INSPECTED THE VEHICLE, BUT DID NOT REPAIR THE BALL JOINTS. DEALER INDICATED BALL JOINTS DID NOT NEED REPLACEMENT OR REPAIR. HOWEVER, IN DECEMBER 2001 THE BALL JOINTS COLLAPSED. IN JANUARY 2002 DEALER REPAIRED THE BALL JOINTS, BUT DID NOT REPLACE THE ENTIRE BALL JOINT ASSEMBLY. CURRE... Read more

Incident date: Dec 26, 2003

TRUCK HAS HAD A SMELL SIMILAR TO NATURAL GAS IN THE CAB, ESPECIALLY WHEN IDLING. THE FIRST TIME WE BROUGHT IT IN THEY CHECKED AND FOUND NO SMELL. THEN WE BROUGHT IN AGAIN AND FOUND THAT THE CAMSHAFT SEALS WERE LEAKING AND REPLACED HOPING THIS WOULD HELP THE PROBLEM. THE SMELL CONSISTS AND WE NOW HAVE TROUBLE WHEN DRIVING AND THE TRANSMISSION IS SLIPPING IN 3RD/4TH GEAR. BOTH THE DEALER AND MITS... Read more

Incident date: Jan 11, 2004

WINDSHIELD WEATHER STRIPE MALFUNCTIONED. AS A RESULT, WINDSHIELD BECAME LOOSE. CONSUMER WAS CONCERNED THAT WINDSHIELD WILL FALL OUT. THE PART WAS REPLACED SIX TIMES, HOWEVER THE PROBLEM STILL RECURRED. *AK

Incident date: Dec 12, 2003

2001 MITSUBISHI MONTERO---RATED NOT ACCEPTABLE BY CONSUMER REPORTS. YET AFTER THESE FINDINGS BEING REPORTED THEY CONTINUED TO SELL TO THE UNSUSPECTING PUBLIC. WHY NO RECALL??? I JUST RECENTLY (2003) FOUND THIS OUT AFTER SEARCCHING THE INTERNET FOR RECALLS ETC. BECAUSE OF A NUMBER OF NEAR MISSES ON THE HIGHWAY WHERE MY VEHICLE ALMOST ROLLED OVER BOTH WITH ME AND MY SON DRIVING. DO WE NEED TO DIE F... Read more

Incident date: Feb 22, 2004

WHILE DRIVING AT 65 MPH CONSUMER'S VEHICLE WAS CUT OFF BY A MERGING VEHICLE. CONSUMER SWERVED TO THE LEFT TO AVOID COLLIDING WITH THE OTHER VEHICLE. THEN, CONSUMER LOST CONTROL OF THE VEHICLE, AND COLLIDED HEAD ON WITH THE GUARD RAIL. CONSUMER WAS WEARING SEATBELTS. HOWEVER, FRONTAL AIR BAGS DID NOT DEPLOY. CONSUMER AND THE PASSENGER SUSTAINED NON LIFE THREATENING BUMPS TO THE HEAD. POLI... Read more

Crash 2 injured

Incident date: Feb 27, 2004

WHILE DRIVING CONSUMER SMELLED A BURNING ODOR COMING FROM THE VENTS. VEHICLE STALLED. CONSUMER HAD VEHICLE TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED TRANSMISSION NEEDED TO BE REPLACED. *AK

Incident date: May 9, 2002

MY VEHICLE HAS BEEN IN OUT OF THE REPAIR SHOP REGARDING MY BRAKES. NONE OF THE TECHNICIANS AT OURISMAN MITSUBISHI CAN IDENTIFY WHAT IS CAUSING THE PROBLEM. UPON THE REQUEST OF THE GM, I TOOK MY VEHICLE TO THEM TO HAVE IT INSPECTED AGAIN. I PURCHASED MY VEHICLE IN 2002 AND IN THAT YEAR I HAVE TAKEN MY VEHICLE TO THE SERVICE DEPARTMENT TO HAVE MY BRAKES WORKED ON. MY BRAKES ARE CONSTANTLY PRODUCING ... Read more

Incident date: Feb 24, 2004

BULBS IN HEADLIGHTS AND/OR BULB HOLDER MELT CAUSING WIRING TO MELT AND EXPOSED WIRE CAUSING EXTREME ELECTRICAL DAMAGE.*AK

Incident date: Nov 1, 1998

CONSUMER'S VEHICLE EXPERIENCED TRANSMISSION FAILURE. *LA THE ENGINE FAILED DUE TO TIMING BELT FAILURE AND THE SUNROOF LEAKED. THERE WAS A RECALL REGARDING THE TRANSMISSION, THE CONSUMER REQUESTED REIMBURSEMENT, HOWEVER HE WAS DENIED BECAUSE RECEIPTS COULD NOT BE PRODUCED. (RECALL #02V143001)*JB

Incident date: Nov 1, 1998

Incident date: Jun 12, 2002

DASHBOARD WAS COMING APART. IF THE VEHICLE WAS INVOLVED IN A COLLISION PIECES OF THE DASHBOARD COULD INJURE PASSENGERS. *AK

Incident date: Feb 12, 2004

CLUTCH FAILURE AT 7,000 MILES. DEALER WON'T PAY FOR REPAIR, I HAD TO PAY $1350.00 PLUS $350 RENTAL CAR. CAR WAS NOT ABUSED , RACED OR MODIFIED. I HAVE READ MANY COMPLAINTS ON VARIOUS WEBSITES THAT PEOPLE HAVE SUBMITTED.*AK

Incident date: Jan 23, 2004

CONSUMER STATES THAT THREE OF THE RIMS WERE BENT. *AK

Incident date: Jan 5, 2004

I RECENTLY PURCHASED A EVO8 IN DECEMBER, THERE WAS 339 MILES ON IT WHEN I BOUGHT IT. IT WAS THE LAST OF 2003S. AT AROUND 2500 MILES THE CLUTCH STARTED SLIPPING, TOOK IT INTO THE SERVICE DEPT. AT HUGGIN'S MITSU. IT TOLD THE REPRESENTATIVE WHAT WAS HAPPENING AND THAT IT COULD BE COINCIDENSE BUT I HAD GOT GAS THE DAY BEFORE THE CAR STARTED TO RUN POORLY. HE ASSURED ME THAT WAS MY PROBLEM, HE WOULDN'T... Read more

Incident date: Apr 22, 2002

1992 MITSUBISHI 3000GT VR-4 , TRANSFER CASE SEIZED DURING OPERATION @ 30MPH , RESULTING IN ALL 4 WHEELS LOCKING UP.*AK

Crash

Incident date: Jun 1, 2002

I HAVE A 1991 MITSUBISHI 3000GT VR4 TWIN TURBO. I HAD TO REPLACE THE 18 SPLINE OUTPUT SHAFT IN THE TRANSMISSION. IN 1993 (2 YEARS AFTER PRODUCTION), MITSUBISHI REALIZED THAT THEY MADE A FLAW IN THE OUTPUT SHAFTS AND WENT OT THE 24 SPLINE. I KNOW OF VERY MANY PEOPLE THAT HAVE HAD TO PAY "OUT OF POCKET" FOR THIS DESIGN FLAW. MANY HAVE TO REPLACE IT WITH ANOTHER 18 SPLINE DUE TO THE FACT THAT THE... Read more

Incident date: Jan 20, 2004

DRIFTS TO RIGHT-BEEN BACK 4 TIMES FOR THIS- NOW LAST TIME THEY SAY NOTHING IS WRONG AND IT NO LONGER DRIFTS-AS I DROVE OUT OF DEALER I LET GO OF WHEEL AND OFF IT GOES TO THE RIGHT...AGAIN..*AK

Incident date: Oct 1, 2001

ENGINE NOISE. *AK

Incident date: Jan 15, 2003

CAR BUSHING HAD TO BE REPLACED WITH ONLY 6000 MILES.. WHY? DEALER COULDNT EXPLAIN. ALSO, TWICE CAR HAS ACCELERATED WHEN COASTING ON FLAT ROAD. *AK

Incident date: Jan 15, 2003

CAR BUSHING HAD TO BE REPLACED WITH ONLY 6000 MILES.. WHY? DEALER COULDNT EXPLAIN. ALSO, TWICE CAR HAS ACCELERATED WHEN COASTING ON FLAT ROAD. *AK

Incident date: Feb 22, 2004

WHEN DRIVING OVER AN IMPERFECTION IN THE ROAD (ABOUT 1 1/2 INCHES IN DEPTH) THE RIGHT RIM BENT. *AK *NM

Incident date: Jun 18, 2002

WHILE DRIVING AT ANY SPEED AND WHEN DEPRESSING THE BRAKES CONSUMER CAN FELT VIBRATION IN THE STEERING WHEEL. SEARS AUTO CENTER INFORMED THE CONSUMER THAT THE FRONT SHOCKS NEEDED TO BE REPLACED. CHANGED THE FRONT SHOCKS, BUT VIBRATIONS WAS STILL EVIDENT. *AK

Incident date: Jan 12, 2004

I WAS DRIVING HOME FROM WORK ON THE HIGHWAY WHEN MY TRANSMISSION WENT OUT OF GEAR I WAS IN THE PROCESS OF PASSING A LONG LINE OF TRUCKS AND HAD TO PULL OFF INTO THE LEFT SIDE BREAKDOWN LANE AND WAS NEARLY HIT BY NUMEROUS CARS DUE TO SENSORS IN THE CAR SHUTTING THE TRANSMISSION OFF DUE TO TRANSMISSION FAILURE. I HAVE REPLACED 4 TRANSMISSIONS IN THE LAST 2 YEARS AND AM GETTING RID OF THIS CAR AS SOO... Read more

Incident date: Dec 29, 2002

MY DASHBOARD IS CRACKING ALL OVER AND THE PAINT IS OXIDIZING (NO CLEAR COAT?). I HAVE ONLY USED CLEAR COAT SAFE PRODUCTS ON MY CAR AND THESE CONDITIONS STARTED AT THE END OF 2002 AND BEGINNING OF 2003. MY CAR IS A 2000 MITSUBISHI ECLIPSE GT AND PROBLEMS LIKE THE ABOVE SHOULD NOT OCCUR FOR SEVERAL YEARS! *JB

Incident date: Feb 19, 2004

TWO WEEKS AGO AS I WAS DRIVING TO WORK, MY GALANT SIMPLY STOPPED MOVING. THE ENGINE WAS STILL RUNNING, ALL THE WARNING LIGHTS CAME ON, BUT THE CAR WOULD NOT MOVE. AFTER TURNING IT OFF AND RESTARTING IT SEVERAL TIMES, I DID GET TO WORK AND HAD IT TOWED TO THE DEALERSHIP WHERE I BOUGHT IT. THEY KEPT IT FOR 24 HOURS, DROVE IT, RAN SOME TESTS AND TOLD ME THEY COULDN'T FIND ANYTHING WRONG. THE SAME... Read more

Incident date: Feb 4, 2004

WHEN DRIVING AT ANY SPEED VEHICLE REVVED THEN STALLED. CONSUMER CONTACTED DEALERSHIP ON TWO SEPARATE OCCASIONS, BUT THE PROBLEM STILL OCCURS.*AK

Incident date: Feb 10, 2004

THE TRANSMISSION OUTPUT SHAFT FOR THE 1991-1992 MITSUBISHI 3000GT IS FAR TOO WEAK FOR THE LEVEL OF PERFORMANCE OF THE CAR. AFTER ONLY 3000 MILES, A NEW SHAFT THAT WAS INSTALLED LITERALLY TWISTED IN HALF. THE SHAFT THAT WAS REPLACED HAD NEARLY NOTHING LEFT OF THE TEETH, AND IT ONLY HAD 50,000 MILES ON IT. *JB

Incident date: Feb 10, 2004

I HAVE A MITSUBISHI LANCER EVOLUTION 8, PURCHASED IN MAY 2003. I HAVE 12000 MILES ON THE CAR AND I AM NOW GETTING SLIPPAGE WHEN ACCELERATING THE CAR. I DID NOT ABUSE THIS CAR, I DID NOT RACE THIS CAR IN ANY WAY. IT IS A DAILY DRIVEN CAR FOR APPROX 10 MILES A DAY. I CALLED THE DEALERSHIP AND THEY TOLD ME THE CLUTCH WAS WARRANTED FOR 1000 MILES AND NO MORE. I TALKED TO AN EMPLOYEE AT THE DEALERSHIP ... Read more

Incident date: Aug 20, 2003

1991 MITSUBISHI 3000GT VR4. OUTPUT SHAFT OF TRANSMISSION BROKE, MORE THAN ONCE. ONE HAPPENED WHILE GOING THROUGH AN INTERSECTION ALMOST CAUSING AN ACCIDENT.*AK

Incident date: Jan 13, 2003

THE LIFTERS ARE KNOCKING. AND AFTER 3 ATTEMPS IT HAS YET TO BE FIXED. I HAVE BEEN WAITING A WEEK NOW TO HEAR FROM THE DEALERSHIP. THEY SAID THEY DO NOT KNOW WHAT TO DO NOW. THEY ARE WAITING FOR A FACTORY REP. TO CALL. HALF THE MOTOR HAS BEEN REPLACED. THEY HAVE ALREADY REPLACED THE WHOLE VALVE TRAIN.*AK

Incident date: Aug 18, 2003

TRANSFERCASE SNAPPED, WHEELS LOCKED UP WHILE MOVING CAR TO BE REPAIRED.*AK

Incident date: Feb 9, 2004

WHEN TURNING STEERING WHEEL TOWARDS THE RIGHT IT LOCKED, CAUSING A REAR END COLLISION. *AK

Crash

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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