Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 14,474 complaints for MITSUBISHI

Incident date: Apr 5, 2004

TOOK IN MY 1996 MITSUBISHI GALANT ES FOR IT'S YEARLY INSPECTION. VECHICLE FAILED DUE TO OBD READINESS MONITOR SAYING MY CHECK ENGINE LIGHT WAS ON. THE LIGHT WAS NOTON AND IN FACT WOKRED PERFECTLY AS TESTED BY TURNING ON THE ENGINE, THE LIGHT WOULD COME ON FOR A FEW SECONDS AS PART OF THE START UP THEN TURN OFF. I HAD TWO SHOPS READ THE ECM WITH A SNAP ON TOOLS COMPUTER TO SEE IF THERE WERE ANY ... Read more

Incident date: Apr 16, 2004

THE PASSENGER SIDE DOOR OF MY 1999 MIRAGE MITSUBISHI IS FALLING FROM ITS BOTTOM HINGE. THE BOTTOM HINGE IS CRACKED AND BROKEN. WHEN I OPEN THE DOOR IT FALLS IN A SLANT TOWRD THE FLOOR. IT WILL NOT CLOSE PROPERLY. BECAUSE IT IS A AJAR MY INTERIOR LIGHT IS ALWAYS ON. I HAVE BEEN TOLD THIS IS NOT COVERED UNDER WARRANTY. *AK *LA

Incident date: Jan 22, 2004

TIRE LOST INFLATION DURING HIGHWAY DRIVING, DUE TO A BENT WHEEL. I DID NOT REALIZE I HAD A BENT WHEEL, DUE TO NO MEMORY OF ANY SIGNIFICANT INCIDENT REGARDING THE TIRES AND WHEELS. I WAS SENT IN A VERY ROUGH RIDE AFTER TIRE BLEW OUT DUE TO THE UNDER-INFLATION. I WAS LEFT OUT IN THE MIDDLE OF BINGHAMTON AND SYRACUSE NY IN THE MIDDLE OF NOWHERE. MITSUBISHI DIAMOND CARE SERVICE REPLACED WITH DONUT... Read more

Incident date: Apr 10, 2004

CONVERTIBLE TOP DOES NOT GO DOWN ALL THE WAY. DESIGN FLAW CAUSES THE TOP STACK CONTROL LINKS TO BEND UPON OPENING AND CLOSING THE TOP. THE REPLACEMENT PARTS ALONG WITH LABOR IS RIDICULOUSLY HIGH OVER $650. MITSUBISHI WHO IS FULLY AWARE OF THIS DESIGN FLAW, REFUSES TO ACCEPT ANY RESPONSIBILITY.*AK

Incident date: Sep 1, 2003

ROCK CHIPS BEHIND THE DRIVERS SIDE REAR DOOR. MANY LITTLE CHIPS RUNNING UP THE DOOR FRAME. THE CHIPS ARE IN THE CREASE OF THE DOOR JAMB. I CAN PROVIDE PICTURES. I TOOK THE CAR (2003 MITSUBISHI LANCER EVOLUTION) TO HALL MITSUBISHI IN NEWPORT NEWS VIRGINIA AROUND JANUARY OR FEBRUARY. THE SERVICE MANAGER SAID IT WAS ROCKS KICKED UP FROM THE ROAD AND DIRECTED ME TO CALL A TOUCH UP PAINT REPAIR SPECIA... Read more

Incident date: Nov 12, 2003

HORN BLEW ON ITS OWN. CONSUMER HAD TO DISCONNECT THE FUSE. *AK CONSUMER ALSO FEARED THAT BECAUSE OF THE HORN BLOWING ON BY ITSELF, AIR BAG MIGHT GO OFF BY ITSELF AS THE VEHICLE WARMS UP. *LA

Incident date: Feb 3, 2004

WHILE DRIVING 30 MPH CONSUMER DROVE INTO A POT HOLE WHICH CAUSED ALL FOUR RIMS TO BEND. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO RESOLVE THE PROBLEM. *AK WHEN THE RIMS BENT THE TIRES DEFLATED. *NM

Incident date: Apr 14, 2004

WHILE DRIVING AT NORMAL SPEED RIGHT BALL JOINT BROKE. AS A RESULT, CONSUMER'S VEHICLE WAS INVOLVED IN A COLLISION. *AK

Crash

Incident date: Apr 3, 2004

WHEN ACCELERATING FROM A STOP VEHICLE ACCELERATED TO A HIGH RATE, CAUSING IT TO HIT A WALL. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Crash

Incident date: Apr 10, 2004

WHEN SWITCHING FROM NEUTRAL INTO DRIVE THE VEHICLE ACCELERATED AT 80 MPH. EVEN WHEN APPLYING THE BRAKES, THE VEHICLE CONTINUED TO SURGE. *AK WHEN THE VEHICLE WAS PLACED IN DRIVE, THE ACCELERATOR STUCK AND THE VEHICLE LURCHED FORWARD, EXITED THE CAR WASH, CROSSED A HIGHWAY, HIT A CURB, GRAZED A TELEPHONE POLE, PROCEEDED INTO THE JIFFY LUBE INTO A GRASSY AREA AND WENT BACK ONTO THE HIGHWAY, AND TU... Read more

Crash

Incident date: Apr 7, 2004

CONSUMER'S VEHICLE STOPPED AT A TRAFFIC LIGHT AND WAS REAR ENDED BY ANOTHER VEHICLE, CAUSING CONSUMER'S VEHICLE TO REAR END ANOTHER VEHICLE. UPON IMPACT, BOTH FRONT AIR BAGS DID DEPLOY. CONSUMERS HEAD HIT THE STEERING WHEEL. CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP. *AK

Crash

Incident date: Apr 3, 2004

1997 MITSIBISHI CONVERTIBLE. BRACKETS ON BOTH SIDES OF CONVERTIBLE TOP HAVE BENT PREVENTING TOP FROM OPENING COMPLETELY. IT HAPPENS ON ALL CONVETIBLES OF THIS TYPE AND HAS ALREADY BEEN IDENTIFIED BY MANUFACTURER, HOWEVER, THEY WON'T DO ANYTHING ABOUT IT.*AK

Incident date: Apr 9, 2004

EXTREMELY LOUD NOISES COMING FROM TRANSMISSION/FRONT TRANSFER CASE. I KNOW OF MANY OTHERS WITH THIS ISSUE. MITSUBISHI NEEDS TO LOOK INTO THIS SEVERE DEFECT IN THE EVO VIII FRONT TRANSFER CASE!*AK

Incident date: Apr 9, 2004

WHILE DRIVING 20 MPH CONSUMER APPLIED THE BRAKES AND DRIVER'S SIDE WHEEL COLLAPSED. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND PULLED OVER. CONSUMER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT WHEEL ASSEMBLY AND OTHER PARTS NEEDED TO BE REPLACED. *AK

Incident date: Feb 14, 2004

WHEN DRIVING AT HIGHWAY SPEED AND APPLYING BRAKES VEHICLE VIBRATED.*AK

Incident date: Mar 22, 2004

WHILE DRIVING 60 MPH FRONT DRIVER SIDE LOWER BALL JOINT SNAPPED. CONSUMER MANAGED TO PULL OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Incident date: Mar 30, 2004

WHEN STEPPING ON THE BRAKE PEDAL WHILE MAKING A RIGHT TURN AT 25 MPH VEHICLE LOST BRAKE POWER. THEN, THE BRAKES MADE A SQUEAKING NOISE. WHEN THIS OCCURRED FRONT LEFT TIRE HIT A CURB, AND THE AXLE AND RIM BROKE. CONSUMER HAD TO ENGAGE THE EMERGENCY BRAKES TO STOP THE VEHICLE. *AK

Crash

Incident date: Apr 8, 2004

WHILE SHIFTING GEARS OVER DRIVE LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. A LOUD CLICKING NOISE WAS HEARD COMING FROM UNDERNEATH DASHBOARD. CONSUMER TOOK VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC WAS NOT ABLE TO DUPLICATE OR RESOLVE THE PROBLEM. *AK

Incident date: Mar 28, 2004

THE CLUTCH WORE OUT PREMATURELY WHILE DRIVING BETWEEN 45-55 MPH. VEHICLE WAS TAKEN TO A DEALERSHIP, WHO INDICATED THAT THE CLUTCH NEEDED TO BE REPLACED. THIS WAS A COMMON PROBLEM WITH THESE VEHICLE. *AK

Incident date: Mar 30, 2004

WHILE DRIVING 35 MPH TRANSMISSION BLEW OUT. CONSUMER MANAGED TO PULL OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Incident date: Feb 4, 2004

CONSUMER STATED THAT TRANSFER CASE WAS LEAKING OIL. THIS COULD CAUSE THE GEARS TO LOCK UP. *AK

LEFT FRONT BALL JOINT FELL OFF. THIS CAUSED THE VEHICLE TO SUDDENLY STOP AND FALL FLAT TO THE GROUND. *AK

WHILE DRIVING THE VEHICLE THE THE BALL JOINT SLIPPED OUT. THIS CAUSED THE DRIVERS SIDE TIRE TO FALL OFF AND THE VEHICLE FELL TO THE GROUND ON THE DRIVERS SIDE. *MR

Incident date: Apr 6, 2004

WHILE SITTING AT AN INTERSECTION ANOTHER DRIVER ON THE OPPOSITE SIDE OF THE STREET RAN A RED LIGHT AND HIT THE VEHICLE HEAD ON. THE VEHICLE'S AIR BAGS DID NOT DEPLOY AND THE DRIVER AND PASSENGER SUSTAINED MINOR INJURIES. *MR

Incident date: Mar 28, 2004

BRAKES FAILED, CAUSED A COLLISION AND AIR BAGS FAILED TO DEPLOY. *JB

Crash 1 injured

Incident date: Mar 28, 2004

BRAKES FAILED, CAUSED A COLLISION AND AIR BAGS FAILED TO DEPLOY. *JB

Crash 1 injured

Incident date: May 6, 2003

WHILE DRIVING 60 MPH THE VEHICLE'S BRAKE FAILED WITHOUT WARNING. AS A RESULT THE VEHICLE HIT A BRICK WALL. AIR BAGS DEPLOYED. THE DRIVER SUSTAINED SEVERE INJURIES TO THE BACK. PLEASE PROVIDE ADDITIONAL INFORMATION. *NM

Crash 1 injured

Incident date: Feb 16, 2004

1999 MITSUBISHI MONTERO BLEW UP ON ME FOR NO REASON MITSH REFUSES TO RELEASE ANY RECALL/SPEC/SAFETY RECORDS TO ME THE VEHICLE WAS A TOTAL RIGHT OFF DID CAUSE SECOND DEGREE BURNS TO MYSELF..FIRE DEPT SAID MAGNESIUM SOMEWHERE IN THE VEHICLE CONTRIBUTED TO THE HIGH RATE OF LOST AND BURN FACTOR. *JB

Fire 1 injured

Incident date: Feb 16, 2004

Fire 1 injured

Incident date: Mar 29, 2004

RECALL WORK THAT WOULD NOT BE COMPLETED, UNLESS ADDITIONAL DIAGNOSTICS WERE PURCHASED AND PAID FOR. SUBSEQUENTLY, I CONTINUE TO DRIVE AROUND WITH THE DEFECTIVE CONTROL-ARM BALL JOINTS ON MY 1998 MITSUBISHI ECLIPSE SPYDER. I HAVE NO OTHER DEALERSHIPS WITHIN 25 MILES OF MY TOWN, AND I BELIEVE CONCORD MITSUBISHI USES THIS FACT TO TAKE ADVANTAGE OF THEIR CUSTOMERS. *NM

Incident date: Jan 1, 2002

HOOD AND HOOD SKELETON HAVE BECOME SEPARATED FROM EACH OTHER. GLUE HOLDING THE TWO PARTS TOGETHER DID NOT HOLD. THIS HAS HAPPENED A WHILE AGO, BUT FOUND THIS WEBSITE TODAY. NOT SURE OF EXACT DATE OF OCCURRENCE SINCE PROBLEM IS NOT VISIBLE UNTIL HOOD IS RAISED, AND IT IS NOT SOMETHING SOMEONE PAYS ATTENTION TO. IT IS AN UNEXPECTED PROBLEM THAT WILL ONLY GET WORSE OVER TIME. LOOKING FOR OTHERS... Read more

Incident date: Feb 13, 2003

HEADLIGHTS TURN OFF FOR A SPLIT SECOND WHILE DRIVING DOWN THE HIGHWAY. IT DOES THIS WHEN THE AC SYSTEM KICKS IN. LIGHTS ON THE INSIDE OF THE VEHICLE DIM AS WELL. THIS HAPPENS AT BOTH IDLE AND HIGH RPM. A VOLT METER SHOWS A LARGE VOLTAGE SPIKE FOR A SHORT PERIOD OF TIME. THE VOLTAGE REGULATOR IS NOT RESPONDING FAST ENOUGH TO PICK UP THE VOLTAGE. HAVE WORKED FOR OVER A YEAR WITH MITSUBISHI T... Read more

Incident date: Mar 22, 2004

ALUMINUM WHEEL CRACKED IN THE FRONT DRIVERS SIDE THIS PROBLEM HAD BEEN UNDER INVESTIGATION BY NHTSA AND THE INVESTIGATION WAS CONCLUDED.*AK

Incident date: Dec 1, 2003

THE WHEEL JACK DID NOT FIT UNDER THE CROSS BEAM WHEN THE TIRE WAS TOTALLY FLAT. THE BASE OF THE JACK WAS VERY SMALL. THE CONSUMER STATED THE JACK WAS INADEQUATE AND UNSAFE. *JB

BOTH WINDOWS DEVELOPED CRACKS ON THE SIDES WITHOUT THE WINDOWS BEING HIT OR T BEING INVOLVED IN AN ACCIDENT. VEHICLE WAS TAKEN TO A DEALERSHIP, WHO INDICATED THAT THERE WA S A TECHNICAL BULLETIN ON THIS ISSUE. *AK

Incident date: Jan 7, 2004

THERE ARE PITTED RUST SPOTS ON THE REAR DRIVERSIDE QUARTER PANEL. WHERE THE DOOR MEETS THE PANEL. ALSO THERE ARE SURFACE RUST ON THE REAR OF MY BUMPER OF MY CAR.*AK

Incident date: Jan 7, 2004

THERE ARE PITTED RUST SPOTS ON THE REAR DRIVERSIDE QUARTER PANEL. WHERE THE DOOR MEETS THE PANEL. ALSO THERE ARE SURFACE RUST ON THE REAR OF MY BUMPER OF MY CAR.*AK

Incident date: Mar 18, 2004

VEHICLE PULLS TO THE RIGHT FROM THE DAY I RECEIVED IT, RETURNED FOR SERVICE SEVERAL TIMES, STILL PULLS TO THE RIGHT. FRONT TIRES ARE WORN AFTER 29,000 MILES. LAST VISIT TIRES WERE ROTATED AND NOW THE VEHICLE PULLS VERY HARD TO THE LEFT. NOW I AM BRINGING IT BACK TO ROTATE THE TIRES BACK SO NOW IT WILL CONTINUE TO PULL TO THE RIGHT AGAIN I'M SURE. I DON'T FEEL SAFE DRIVING THIS VEHICLE.*AK

Incident date: Mar 29, 2004

CONSUMER WAS TRAVELING ABOUT 55 MPH AND EXPERIENCED A FUNNY LITTLE CHANGE IN PAVEMENT. THE ROADS WERE BAD, AND THE TEMPERATURE WAS FALLING. CONSUMER GRIPPED THE STEERING WHEEL TIGHTLY, THEN LOST SOME CONTROL, AND END UP HITTING A WALL HEAD ON. UPON IMPACT, AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED. *AK

Crash

Incident date: Mar 29, 2003

I PRUCHASED A 2003 ECLIPSE IN MAY 2002 AND NOW THE COATING ON MY HEADLIGHTS IS CRACKING. *AK

Incident date: Mar 21, 2004

AIR BAG FAILURES- FRONT. *AK

Crash 2 injured

Incident date: Mar 11, 2004

WHILE DRIVING THE VEHICLE AT AN UNDETERMINED SPEED, THE CHECK ENGINE LIGHT APPEARED ON THE DASH THEN THE VEHICLE STALLED. THIS CAUSED THE DRIVER TO DRIFT OFF THE ROAD. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALER. THE MECHANIC INFORMED THE OWNER THAT THE OIL PUMP HAD FAILED. PLEASE PROVIDE ANY FURTHER DETAILS. *NM

Incident date: Mar 14, 2004

WHILE DRIVING 50 MPH THE VEHICLE'S STEERING MALFUNCTION. AS A RESULT THE VEHICLE LOST CONTROL WITHOUT WARNING. THE CAUSE HAS YET TO BE DETERMINED. NO REPORT OF IMPACT. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

Incident date: Mar 25, 2004

THE DESIGN OF THE MANUAL TRANSMISSION, THE TRANSMISSION SYNCHROS AND THE CLUTCH MECHANISM HAS BEEN FAULTY WHICH CAUSES THE FOLLOWING PARTS TO FAIL A LOT EARLIER THAN ANY NORMAL VEHICLE. - THE CLUTCH PLATE GETS WORN BEFORE TIME - THE THROW OUT BEARING (TOB) HAS A RATTLE - THE CLUTCH HAS A RATTLE - THERE IS VERY HARD GEAR SHIFT INTO THE 1ST AND 2ND GEAR. THE 2ND GEAR IS VERY HARD, ESPECIALLY WH... Read more

Incident date: Mar 25, 2004

Incident date: May 16, 2003

THE SPLINES OF THE SHAFT THAT CONNECT THE TRANSMISSION AND TRANSFER CASE WERE STRIPPED UNDER NORMAL DRIVING CONDITIONS. *NM

Incident date: Mar 23, 2003

THE TRANSMISSION IN MY 2003 EVOLUTION IS SOMETIMES VERY ROUGH GOING INTO SECOND GEAR. THE TRANNY FEELS AS IF THE GEARS ARE GRINDING FOR A SECOND BEFORE ENGAGING; I HAVE BROUGHT THIS UP TO THE ATTENTION OF MITUSBISHI CORPORATE AND SEVERAL SERVICE DEPTS AND THEY DO NOT APPEAR TO BE CONCEREND. THIS IS AN ISSUE THAT A LOT OF EVOLUTION OWNERS ARE EXPERIENCING.*AK

Incident date: Mar 16, 2004

GRACO SNUGRIDE MODEL # 7464-CEL. ON 3/16/2004, DURING A FOUR CAR PILE UP, CONSUMER'S VEHICLE WAS REAR ENDED. DURING THE COLLISION, THE INFANT CHILD SEAT TURNED OVER ON ITS SIDE. THE CHILD SEAT WAS INSTALLED AT AN INSPECTION STATION BY A CERTIFIED CHILD SEAT TECHNICIAN PRIOR TO TH ECOLLISION. ALSO, ON 3/21/2004, WHILE MAKING A RIGHT TURN, THE CHILD SEAT FELL OVER ON ITS SIDE. *AK

Crash

CONSUMER RECEIVED NHTSA RECALL 98V168000 CONCERNING TRANSFER CASE. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. DEALER INSPECTED VEHICLE , BUT WAS UNABLE TO RESOLVE THE PROBLEM. *AK

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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