Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 14,402 complaints for MITSUBISHI

WHILE DRIVING THE VEHICLE THE THE BALL JOINT SLIPPED OUT. THIS CAUSED THE DRIVERS SIDE TIRE TO FALL OFF AND THE VEHICLE FELL TO THE GROUND ON THE DRIVERS SIDE. *MR

Incident date: Apr 6, 2004

WHILE SITTING AT AN INTERSECTION ANOTHER DRIVER ON THE OPPOSITE SIDE OF THE STREET RAN A RED LIGHT AND HIT THE VEHICLE HEAD ON. THE VEHICLE'S AIR BAGS DID NOT DEPLOY AND THE DRIVER AND PASSENGER SUSTAINED MINOR INJURIES. *MR

Incident date: Mar 28, 2004

BRAKES FAILED, CAUSED A COLLISION AND AIR BAGS FAILED TO DEPLOY. *JB

Crash 1 injured

Incident date: Mar 28, 2004

BRAKES FAILED, CAUSED A COLLISION AND AIR BAGS FAILED TO DEPLOY. *JB

Crash 1 injured

Incident date: May 6, 2003

WHILE DRIVING 60 MPH THE VEHICLE'S BRAKE FAILED WITHOUT WARNING. AS A RESULT THE VEHICLE HIT A BRICK WALL. AIR BAGS DEPLOYED. THE DRIVER SUSTAINED SEVERE INJURIES TO THE BACK. PLEASE PROVIDE ADDITIONAL INFORMATION. *NM

Crash 1 injured

Incident date: Feb 16, 2004

1999 MITSUBISHI MONTERO BLEW UP ON ME FOR NO REASON MITSH REFUSES TO RELEASE ANY RECALL/SPEC/SAFETY RECORDS TO ME THE VEHICLE WAS A TOTAL RIGHT OFF DID CAUSE SECOND DEGREE BURNS TO MYSELF..FIRE DEPT SAID MAGNESIUM SOMEWHERE IN THE VEHICLE CONTRIBUTED TO THE HIGH RATE OF LOST AND BURN FACTOR. *JB

Fire 1 injured

Incident date: Feb 16, 2004

Fire 1 injured

Incident date: Mar 29, 2004

RECALL WORK THAT WOULD NOT BE COMPLETED, UNLESS ADDITIONAL DIAGNOSTICS WERE PURCHASED AND PAID FOR. SUBSEQUENTLY, I CONTINUE TO DRIVE AROUND WITH THE DEFECTIVE CONTROL-ARM BALL JOINTS ON MY 1998 MITSUBISHI ECLIPSE SPYDER. I HAVE NO OTHER DEALERSHIPS WITHIN 25 MILES OF MY TOWN, AND I BELIEVE CONCORD MITSUBISHI USES THIS FACT TO TAKE ADVANTAGE OF THEIR CUSTOMERS. *NM

Incident date: Jan 1, 2002

HOOD AND HOOD SKELETON HAVE BECOME SEPARATED FROM EACH OTHER. GLUE HOLDING THE TWO PARTS TOGETHER DID NOT HOLD. THIS HAS HAPPENED A WHILE AGO, BUT FOUND THIS WEBSITE TODAY. NOT SURE OF EXACT DATE OF OCCURRENCE SINCE PROBLEM IS NOT VISIBLE UNTIL HOOD IS RAISED, AND IT IS NOT SOMETHING SOMEONE PAYS ATTENTION TO. IT IS AN UNEXPECTED PROBLEM THAT WILL ONLY GET WORSE OVER TIME. LOOKING FOR OTHERS... Read more

Incident date: Feb 13, 2003

HEADLIGHTS TURN OFF FOR A SPLIT SECOND WHILE DRIVING DOWN THE HIGHWAY. IT DOES THIS WHEN THE AC SYSTEM KICKS IN. LIGHTS ON THE INSIDE OF THE VEHICLE DIM AS WELL. THIS HAPPENS AT BOTH IDLE AND HIGH RPM. A VOLT METER SHOWS A LARGE VOLTAGE SPIKE FOR A SHORT PERIOD OF TIME. THE VOLTAGE REGULATOR IS NOT RESPONDING FAST ENOUGH TO PICK UP THE VOLTAGE. HAVE WORKED FOR OVER A YEAR WITH MITSUBISHI T... Read more

Incident date: Mar 22, 2004

ALUMINUM WHEEL CRACKED IN THE FRONT DRIVERS SIDE THIS PROBLEM HAD BEEN UNDER INVESTIGATION BY NHTSA AND THE INVESTIGATION WAS CONCLUDED.*AK

Incident date: Dec 1, 2003

THE WHEEL JACK DID NOT FIT UNDER THE CROSS BEAM WHEN THE TIRE WAS TOTALLY FLAT. THE BASE OF THE JACK WAS VERY SMALL. THE CONSUMER STATED THE JACK WAS INADEQUATE AND UNSAFE. *JB

BOTH WINDOWS DEVELOPED CRACKS ON THE SIDES WITHOUT THE WINDOWS BEING HIT OR T BEING INVOLVED IN AN ACCIDENT. VEHICLE WAS TAKEN TO A DEALERSHIP, WHO INDICATED THAT THERE WA S A TECHNICAL BULLETIN ON THIS ISSUE. *AK

Incident date: Jan 7, 2004

THERE ARE PITTED RUST SPOTS ON THE REAR DRIVERSIDE QUARTER PANEL. WHERE THE DOOR MEETS THE PANEL. ALSO THERE ARE SURFACE RUST ON THE REAR OF MY BUMPER OF MY CAR.*AK

Incident date: Jan 7, 2004

THERE ARE PITTED RUST SPOTS ON THE REAR DRIVERSIDE QUARTER PANEL. WHERE THE DOOR MEETS THE PANEL. ALSO THERE ARE SURFACE RUST ON THE REAR OF MY BUMPER OF MY CAR.*AK

Incident date: Mar 18, 2004

VEHICLE PULLS TO THE RIGHT FROM THE DAY I RECEIVED IT, RETURNED FOR SERVICE SEVERAL TIMES, STILL PULLS TO THE RIGHT. FRONT TIRES ARE WORN AFTER 29,000 MILES. LAST VISIT TIRES WERE ROTATED AND NOW THE VEHICLE PULLS VERY HARD TO THE LEFT. NOW I AM BRINGING IT BACK TO ROTATE THE TIRES BACK SO NOW IT WILL CONTINUE TO PULL TO THE RIGHT AGAIN I'M SURE. I DON'T FEEL SAFE DRIVING THIS VEHICLE.*AK

Incident date: Mar 29, 2004

CONSUMER WAS TRAVELING ABOUT 55 MPH AND EXPERIENCED A FUNNY LITTLE CHANGE IN PAVEMENT. THE ROADS WERE BAD, AND THE TEMPERATURE WAS FALLING. CONSUMER GRIPPED THE STEERING WHEEL TIGHTLY, THEN LOST SOME CONTROL, AND END UP HITTING A WALL HEAD ON. UPON IMPACT, AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED. *AK

Crash

Incident date: Mar 29, 2003

I PRUCHASED A 2003 ECLIPSE IN MAY 2002 AND NOW THE COATING ON MY HEADLIGHTS IS CRACKING. *AK

Incident date: Mar 21, 2004

AIR BAG FAILURES- FRONT. *AK

Crash 2 injured

Incident date: Mar 11, 2004

WHILE DRIVING THE VEHICLE AT AN UNDETERMINED SPEED, THE CHECK ENGINE LIGHT APPEARED ON THE DASH THEN THE VEHICLE STALLED. THIS CAUSED THE DRIVER TO DRIFT OFF THE ROAD. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALER. THE MECHANIC INFORMED THE OWNER THAT THE OIL PUMP HAD FAILED. PLEASE PROVIDE ANY FURTHER DETAILS. *NM

Incident date: Mar 14, 2004

WHILE DRIVING 50 MPH THE VEHICLE'S STEERING MALFUNCTION. AS A RESULT THE VEHICLE LOST CONTROL WITHOUT WARNING. THE CAUSE HAS YET TO BE DETERMINED. NO REPORT OF IMPACT. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

Incident date: Mar 25, 2004

THE DESIGN OF THE MANUAL TRANSMISSION, THE TRANSMISSION SYNCHROS AND THE CLUTCH MECHANISM HAS BEEN FAULTY WHICH CAUSES THE FOLLOWING PARTS TO FAIL A LOT EARLIER THAN ANY NORMAL VEHICLE. - THE CLUTCH PLATE GETS WORN BEFORE TIME - THE THROW OUT BEARING (TOB) HAS A RATTLE - THE CLUTCH HAS A RATTLE - THERE IS VERY HARD GEAR SHIFT INTO THE 1ST AND 2ND GEAR. THE 2ND GEAR IS VERY HARD, ESPECIALLY WH... Read more

Incident date: Mar 25, 2004

Incident date: May 16, 2003

THE SPLINES OF THE SHAFT THAT CONNECT THE TRANSMISSION AND TRANSFER CASE WERE STRIPPED UNDER NORMAL DRIVING CONDITIONS. *NM

Incident date: Mar 23, 2003

THE TRANSMISSION IN MY 2003 EVOLUTION IS SOMETIMES VERY ROUGH GOING INTO SECOND GEAR. THE TRANNY FEELS AS IF THE GEARS ARE GRINDING FOR A SECOND BEFORE ENGAGING; I HAVE BROUGHT THIS UP TO THE ATTENTION OF MITUSBISHI CORPORATE AND SEVERAL SERVICE DEPTS AND THEY DO NOT APPEAR TO BE CONCEREND. THIS IS AN ISSUE THAT A LOT OF EVOLUTION OWNERS ARE EXPERIENCING.*AK

Incident date: Mar 16, 2004

GRACO SNUGRIDE MODEL # 7464-CEL. ON 3/16/2004, DURING A FOUR CAR PILE UP, CONSUMER'S VEHICLE WAS REAR ENDED. DURING THE COLLISION, THE INFANT CHILD SEAT TURNED OVER ON ITS SIDE. THE CHILD SEAT WAS INSTALLED AT AN INSPECTION STATION BY A CERTIFIED CHILD SEAT TECHNICIAN PRIOR TO TH ECOLLISION. ALSO, ON 3/21/2004, WHILE MAKING A RIGHT TURN, THE CHILD SEAT FELL OVER ON ITS SIDE. *AK

Crash

CONSUMER RECEIVED NHTSA RECALL 98V168000 CONCERNING TRANSFER CASE. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. DEALER INSPECTED VEHICLE , BUT WAS UNABLE TO RESOLVE THE PROBLEM. *AK

Incident date: Jan 15, 2004

ROLL OVER ACCIDENT IN 2001 MONTERO LTD. AT 65 MPH THE TRUCK WAS ROLLED OVER 2.5 TIMES AND ENDED UP RESTING ON THE PASSENGER SIDE. OF THE FOUR AIRBAGS AVAILABLE, NOT ONE DEPLOYED. THE DRIVERS SIDE REAR PASSENGER EXTERIOR DOOR SKIN, PASSENGER SIDE FRONT INTERIOR AND EXTERIOR DOOR SKINS WERE COMPLETELY REMOVED. THE ROOF WAS RESTING ON THE STEERING WHEEL. PASSENGER SIDE WINDSHIELD PILLAR SEPARAT... Read more

Crash 1 injured

Incident date: Jan 1, 2004

CLUTCH FEELS SLUGGISH IN 2ND- 5TH GEAR, LIKE ALMOST A SLIP. ONLY HAVE 27K MILES ON IT AND I DON'T ABUSE MY CAR IN ANYWAY. A FEW OTHER OF MY FRIENDS EXPERIENCE THE SAME PROBLEMS WITH THEIR MITSUBISHI ECLIPSES. *JB

Incident date: Feb 24, 2004

I DRIVE AN 02 MITSUBISHI ECLIPSE-SPYDER GT. HERE IS MY COMPLAINT: CLUTCH IS GONE AND THE CAR IS NOT EVEN 2.5 YEARS OLD. I'VE DRIVEN A MANUAL FOR OVER 10 YEARS. DROVE A VW, HONDA, MB, ETC. NEVER HAD A PROBLEM. I DON'T RACE AND DON'T BURN THE CLUTCH. AT ABOUT 25K MY CLUTCH STARTED TO GO OUT. NOW THE CAR WON'T MOVE AT ALL. I KNOW A LOT OF OWNERS, ESPECIALLY WITH THE V6 HAVE THE SAME PROBLEM. AND SPEN... Read more

Incident date: Mar 13, 2004

REAR WINDOW SHATTERED WHILE DRIVING ON HIGHWAY.*AK

Incident date: Mar 15, 2004

ON JULY 2002, AT 65,378 MILES DEALER REPLACED THE MANUAL TRANSMISSION. 2 YEAR LATER, DEALERSHIP INDICATED TO THE CONSUMER THE TRANSMISSION NEEDED TO BE REPLACED AGAIN. *AK

Incident date: Dec 22, 2003

18 SPLINE OUTPUT SHAFT IS INSUFFICIENT FOR THE CAR AND IS VERY DANGEROUS IF IT BREAKS WHILE ON THE PARKWAY OR DRIVING IN TAFFIC.*AK

Incident date: Feb 23, 2004

MITSUBISHI CORP. PROBLEM WITH TRANSFER CASES WITH THEIR EVOLUTION LANCER VIII....LSO PISS POOR MANAGEMENT TRYING TO SHIFT BLAME ON CONSUMER. HAD TRANSFER CASE FAIL AT 2500 MILES AND WAS GIVEN A HARD TIME ABOUT IT. ALSO FORCED TO RENT A CAR BECAUSE THEY WOULD NOT SUPPLY ONE.*AK

Incident date: Sep 10, 2001

THE CONSUMER'S DAUGHTER HAD DIFFICULTY WITH THE STEERING WHICH ENDED UP ON THE OPPOSITE SIDE OF THE ROAD CRASHING INTO AN EMBANKMENT. 3 YEARS AFTER ACCIDENT, CONSUMER RECEIVED A RECALL NOTICE ON LOWER BALL JOINTS THAT COULD LEAD TO LOSS OF STEERING. *LA THE CONSUMER'S DAUGHTER WAS INJURED AND FEELS THAT THE DEALER SHOULD BE RESPONSIBLE FOR DAMAGES. RECALL#00V421001. *SC

Crash 1 injured

Incident date: Jan 2, 2004

WHILE DRIVING 30 MPH TRANSFER CASE EXPLODED, BREAKING OFF THE VEHICLE. AS A RESULT VEHICLE BEGAN TO VIBRATE VIOLENTLY AND LOST POWER. *AK

Incident date: Apr 1, 2003

VEHICLE WAS TOTALED IN A HEAD ON COLLISION, BUT AIRBAGS FAILED TO DEPLOY. *LA THE DRIVER DIDN'T SUSTAIN ANY INJURIES. CONSUMER QUESTIONED WHY DIDN'T THE AIR BAGS DEPLOY. (FATHER ON BEHALF ON HIS DAUGHTER). *PH

Crash

LTR FM JAMES G. SHCILLER (NY) RE AN INVESTIGATION OF HIS 2004 MITSUBISHI ENDEAVOR. OPENING THE REAR RIGHT WINDOW CREATED A LOUD THUMPING/VIBRATING NOISE WHEN DRIVING ABOVE 40 MPH. RESPOND DIRECTLY TO THE CONSTITUENT & COPY TO SENATOR'S NY, NY OFC. *PH THE NOISE/VIBRATION WAS SO SEVERE WHEN THE REAR WINDOW WAS OPENED, THAT IT CAUSED PAIN TO THE OCCUPANT EARS AND HEAD, THEREFORE THE REAR WIND... Read more

Incident date: Feb 25, 2004

MY HEATER CORE WENT ON MY AUTOMOBILE. THE CAR IS A 2001 MITSUBISHI DIAMANTE WHICH HAS 50,000 MILES ON IT. THE PROBLEM STARTED WHEN THE CAR HAD 45,000 MILES ON IT, BUT I DIDN'T KNOW IT WAS THE HEATER CORE UNTIL LATER ON. THE DEALER HAD THE CAR FOR 2-L/2 DAYS FOR A JOB THAT WAS 6.9 HOURS. I WAS TOLD THAT THE BOX THAT THE CORE WAS IN WAS EITHER BROKEN OR COULDN'T BE SHUT, BUT THEN THEY WERE ABLE TO... Read more

CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. THE WHEELS CAN BE HEARD WHEN MAKING A SHARP TURN. CONSUMER CAN HEAR THE RATTLING FROM WITHIN. *AK *JB

Incident date: Sep 28, 2003

THE AIRBAGS DID NOT DEPLOY DURING AN ACCIDENT. *LA *JB

Crash 1 injured

Incident date: Mar 3, 2004

MY 1998 MITSUBISHI ECLIPSE SPYDER IS DEFECTIVE. THE CONVERTIBLE ROOF DOES NOT FOLD INTO THE DOWN POSITION UNLESS I GUIDE IT BY HAND. THERE ARE TWO METAL BRACKETS ON EACH SIDE OF THE ROOF THAT ARE BENDING AND CAUSING THE TOP TO HANG UP WHEN YOU PUT THE TOP DOWN. WHEN I TOOK IT TO THE DEALER THEY SAID IT WAS THE BOW THAT WAS CAUSING THE ROOF TO LOOK LIKE IT WAS COLLAPSING IN,AND CAUSING THE RAIN ... Read more

CONSUMER RECEIVED A RECALL NOTICE FOR BALL JOINTS IN SEPTEMBER 2000. CONSUMER TOOK VEHICLE TO THE DEALER, WHO INSPECTED THE VEHICLE, BUT DID NOT REPAIR THE BALL JOINTS. DEALER INDICATED BALL JOINTS DID NOT NEED REPLACEMENT OR REPAIR. HOWEVER, IN DECEMBER 2001 THE BALL JOINTS COLLAPSED. IN JANUARY 2002 DEALER REPAIRED THE BALL JOINTS, BUT DID NOT REPLACE THE ENTIRE BALL JOINT ASSEMBLY. CURRE... Read more

Incident date: Dec 26, 2003

TRUCK HAS HAD A SMELL SIMILAR TO NATURAL GAS IN THE CAB, ESPECIALLY WHEN IDLING. THE FIRST TIME WE BROUGHT IT IN THEY CHECKED AND FOUND NO SMELL. THEN WE BROUGHT IN AGAIN AND FOUND THAT THE CAMSHAFT SEALS WERE LEAKING AND REPLACED HOPING THIS WOULD HELP THE PROBLEM. THE SMELL CONSISTS AND WE NOW HAVE TROUBLE WHEN DRIVING AND THE TRANSMISSION IS SLIPPING IN 3RD/4TH GEAR. BOTH THE DEALER AND MITS... Read more

Incident date: Jan 11, 2004

WINDSHIELD WEATHER STRIPE MALFUNCTIONED. AS A RESULT, WINDSHIELD BECAME LOOSE. CONSUMER WAS CONCERNED THAT WINDSHIELD WILL FALL OUT. THE PART WAS REPLACED SIX TIMES, HOWEVER THE PROBLEM STILL RECURRED. *AK

Incident date: Dec 12, 2003

2001 MITSUBISHI MONTERO---RATED NOT ACCEPTABLE BY CONSUMER REPORTS. YET AFTER THESE FINDINGS BEING REPORTED THEY CONTINUED TO SELL TO THE UNSUSPECTING PUBLIC. WHY NO RECALL??? I JUST RECENTLY (2003) FOUND THIS OUT AFTER SEARCCHING THE INTERNET FOR RECALLS ETC. BECAUSE OF A NUMBER OF NEAR MISSES ON THE HIGHWAY WHERE MY VEHICLE ALMOST ROLLED OVER BOTH WITH ME AND MY SON DRIVING. DO WE NEED TO DIE F... Read more

Incident date: Feb 22, 2004

WHILE DRIVING AT 65 MPH CONSUMER'S VEHICLE WAS CUT OFF BY A MERGING VEHICLE. CONSUMER SWERVED TO THE LEFT TO AVOID COLLIDING WITH THE OTHER VEHICLE. THEN, CONSUMER LOST CONTROL OF THE VEHICLE, AND COLLIDED HEAD ON WITH THE GUARD RAIL. CONSUMER WAS WEARING SEATBELTS. HOWEVER, FRONTAL AIR BAGS DID NOT DEPLOY. CONSUMER AND THE PASSENGER SUSTAINED NON LIFE THREATENING BUMPS TO THE HEAD. POLI... Read more

Crash 2 injured

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Vehicle Safety

Consumer Safety

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog