Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

Clear

Showing 14,474 complaints for MITSUBISHI

Incident date: Jun 2, 2004

THE DRIVER WAS FOLLOWING A DUMP TRUCK WHILE DRIVING 40 MPH. THE DUMP TRUCK STARTED LOSING ROCKS FROM THE BACK OF THE VEHICLE. THE DRIVER TRIED TO AVOID THE ROCKS, HOWEVER, A ROCK HIT THE SUNROOF OF THE CONSUMER'S VEHICLE. AS A RESULT, THE SUNROOF GLASS BROKE CAUSING THE GLASS TO ENTER THE VEHICLE. THE CONSUMER STATES THAT, "THIS IS THE SECOND TIME THE SUNROOF GLASS HAS BROKEN." PLEASE PROVIDE AN... Read more

Incident date: Jun 1, 2004

WHILE APPLYING BRAKES VEHICLE ACCELERATED. IN ORDER TO SLOW THE VEHICLE DOWN CONSUMER HAD TO ENGAGE THE VEHICLE INTO NEUTRAL, AND SHUT THE IGNITION OFF. *AK THE VEHICLE WAS TAKEN TOT HE DEALER AND PUT ON THE DIAGNOSTIC COMPUTER. THE TECHNICIAN INDICATED THAT NO CODES WERE DISPLAYED INDICATING A PROBLEM. *NM

Incident date: Apr 28, 2004

DASHBOARD UPPER FIREWALL SUPPORT MALFUNCTIONED. *AK

Incident date: Oct 17, 2001

NO INJURIES: A BLOW OUT WITHIN A 2 YR PERIOD, FRONT LEFT TIRE FLAT 13 TIMES, REPLACED THAT RIM 3 TIMES. DRIVERS SIDE DOOR, LEFT SIDE OF HOOD, LEFT REAR BY TRUNK DOES NOT ALIGN PROPERLY TO THE RIGHT SIDE. ALREADY HAD A MANUFACTURERS DEFECT IN MY LEFT STRUT SCRATCHES BY LEFT TIRE STARTED OUT SMALL NOW ARE 5 INCHES WIDE. *AK

Incident date: Oct 17, 2001

Incident date: Nov 1, 2003

MY MITSUBISHI EVOLUTION 8 CLUTCH STOPPED WORKING AT APPROX. 12,000 MILES. I TOOK MY CAR TO MY DEALER AND I WAS DENIED A WARRANTY CLAIM. I NEVER DONE IT HARD OR EVEN TOOK IT TO A RACE TRACK. *AK

Incident date: May 30, 2004

WHILE DRIVING 35 MPH, THE VEHICLE HIT A POT HOLE AND THE REAR AND PASSENGER SIDE RIMS BENT. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THE MECHANIC CLAIMED THAT THERE WAS NOTHING THAT THEY COULD DO. *AK THE TIRE BLEW OUT ON TWO OCCASIONS. ONCE ON THE DRIVER'S SIDE. THREE BENT RIMS. (THE ALLUMINUM WHEELS WERE SOFT) *SC *JB

Incident date: May 15, 2004

CLUTCH FAILURE AT RIGHT AROUND 10,000 MILES.*AK

Incident date: May 9, 2004

WHILE DRIVING 50 MPH CONSUMER'S VEHICLE REAR-ENDED ANOTHER VEHICLE. UPON IMPACT, BOTH FRONTAL AIR BAGS DID DEPLOY. *AK

Crash 2 injured

Incident date: May 24, 2004

BULGE ON FRONT TIRE OF 2003 MITSUBISHI ECLIPSE GTS. TIRE IS A GOODYEAR RSA P215/50 R17. LESS THAN 10,000 MILES ON TIRE WHEN BULGE APPEARED. BOTH MITSUBISHI AND GOODYEAR BLAMED DEFECT ON ME AND OFFERED NO COMPENSATION. ALSO HAVE TWO BENT ORIGINAL RIMS ON CAR. THE RIMS AND TIRES ON THE ECLIPSE HAVE A POOR HISTORY AND SAFETY RATING. *AK

Incident date: May 31, 2004

I JUST BOUGHT THIS CAR AND YESTERDAY I NOTICED A GRINDING SOUND WHEN I LET OUT THE CLUTCH TO START THE CAR. I TOOK IT INTO THE SHOP AND WAS TOLD THAT IT WAS THE CLUTCH DISK THAT WAS GONE AND THEFORE PROBABLY MY FLYWHEEL TOO. THEY ALSO TOLD ME THIS WASN'T COVERED UNDER WARRANTY AS IT WAS CONSIDERED NORMAL WEAR AND TEAR. *AK

Incident date: May 28, 2004

BRAKING PRODUCES SQUEAKING AND RUBBING SOUNDS EVEN AFTER ROTORS WERE TURNED & REPLACED. MULTIPLE PAD REPLACEMENTS OVER THE COURSE OF THE LAST 3 YEARS. THE REPEATED RUBBING AND SQUEAKING SOUNDS OCCUR EVEN AFTER BRAKE SERVICE AFTER LESS THAN 1500 MILES. *AK TRANSMISSION: CAR IS "SLOW" TO ACCELERATE AND SOMETIMES STALES UPON ACCELERATION ATTEMPTS FROM 0 TO 40 MILES/HOUR. ENGINE CHECK LIGHT KEEPS ... Read more

Incident date: May 28, 2004

Incident date: May 17, 2004

PREMATURE CLUTCH WEAR AND FAILURE. ON MY VEHICLE, A MITSUBISHI LANCER EVOLUTION VIII, THE CLUTCH STARTED SLIPPING AT 5700 MILES FROM PURCHASE. THE CLUTCH FAILURE OCCURED FROM NORMAL USAGE, AND THIS BEHAVIOR HAS BEEN EXHIBITED IN OTHER EVOLUTIONS AS WELL. THIS IS UNACCEPTABLE FROM A SAFETY STANDPOINT AS IT CAN LEAD TO THE VEHICLE BECOMING INOPERABLE.*AK

Incident date: Jan 15, 2004

FAILURE OF CLUTCH AT AROUND 6,000 MILES ON A 03' MITSUBISHI LANCER EVOLUTION. MITSUNISHI CLAIMS UNDER WARRANTY THAT IT IS COVERED UP TO 12,000 MILES OR 12 MONTHS. THEY WOULDN'T EVEN LOOK AT THE CLUTCH OR CHECK TO SEE IF IT WAS UNDER WARRANTY. I COMMUNICATED WITH THE HEAD OF SERVICE SHOP AND HE COMMUNICATED THAT MITSUBISHI MOTORS HAD STATED THEY WOULD NOT COVER PROBLEM. AFTER NUMEROUS PHONE CALLS I... Read more

Incident date: May 28, 2003

I'VE OWNED MY 03 MITSU EVOLUTION VIII FOR 1 YEAR AND I HAVE PUT 16,700 MILES ON THE CAR. THE CLUTCH IS SLIPPING AND IT'S NOT COVERED UNDER WARRANTY. THIS IS RIDICULOUS SINCE IT WILL REQUIRE 8 HOURS OF LABOR AND A BETTER CLUTCH JUST TO GET IT WHERE IT SHOULD HAVE BEEN IN THE FIRST PLACE. I HAVE DONE EVERYTHING WITH IN REASON TO BABY THIS THING. I JUST DON'T UNDERSTAND WHY IT WASN'T COVERED UNDE... Read more

Incident date: Jan 6, 2004

CLUTCH STARTED SLIPPING AFTER 4800 MILES, HAD MY CLUTCH REPLACED, $1125. *AK

Incident date: May 29, 2004

THE CLUTCH IS SHUTTERING / CHATTERING WHEN PULLING FROM A STOP IN 1ST AND MORE SO IN REVERSE. THIS STARTED HAPPENING MILDLY WHEN NEW AND IS NOW MUCH WORSE AT 7000 MILES. IN REVERSE THE SHAKING AND SHUTTERING IS OFTEN SO BAD I MUST PUSH THE CLUTCH BACK IN AND START OVER. THIS HAPPENS ON A DAILY BASIS. *LA

Incident date: Feb 22, 2004

TURN SIGNAL FAILURE - IT MAKES A LOUD SPARKING SOUND AND FAILED. *LA

Incident date: Nov 10, 2003

I HAVE A 2003 MITSUBISHI LANCER EVOLUTION BOUGHT IT BRAND NEW AND MY CLUTCH HAD TO BE REPLACED AT 3000 MILES COSTING NEARLY 1500 DOLLARS AND WOULD NOT BE COVERED UNDER WARRANTY BY MITSUBISHI. IT WAS REPLACED WITH A AFTERMARKET CLUTCH I HAVE HAD NO PROBLEM WITH AS OF YET AND IT HAS 17000 MILES ON IT. *LA

Incident date: Mar 6, 2004

I HAD BOUGHT MY CAR BRAND NEW ON JANUARY 10TH, 2004 WITH ABOUT 300 MILES ON THE CAR ALREADY FROM THE DAY I BOUGHT IT FROM FRED BEANS MITSUBISHI. SINCE THEN I HAVE NOT BEEN HARD ON MY CAR AT ALL. BUT ABOUT 2,500 MILES ON THE CAR, MY CLUTCH STARTED TO STICK AND I FELT THAT SOMETHING WAS WRONG. I REPORTED IT TO MITSUBISHI AND I WAS TOLD THAT IT WAS A NORMAL THING THESE CAR'S DO. ON MARCH 6TH 2004 I W... Read more

Incident date: May 28, 2004

2003 MITSUBISHI EVOLUTION CLUTCH DEFECTIVE AT 5500 MILES. ALSO 3RD GEAR SYNCHO IS GONE. VERY WEAK CLUTCH. *LA

Incident date: Apr 23, 2004

WHILE BRAKING THE REAR BRAKE TAIL LIGHTS FAILED TO WORK. THE DEALERSHIP WAS NOTIFIED BUT THE PROBLEM WAS NOT RESOLVED. *NM

Incident date: May 7, 2004

WHILE DRIVING AT LOW SPEEDS THE TRANSMISSION SEIZED. THE CONSUMER HAD THE VEHICLE TOWED. THE DEALERSHIP WAS NOTIFIED BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM

Incident date: Apr 6, 2004

WHEN DRIVING AT AN UNDETERMINED SPEED, THE VEHICLE STALLED. THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALER FOR AN INSPECTION. *JB A SERVICE TIMING BELT TENSIONER WAS INSTALLED AND THE ENGINE DISPLAYED AN INTERNAL NOISE WHEN STARTED DUE TO A SHORT BLOCK. (OTHER CONTACT NUMBER FOR THE CONSUMER ARE: DAY/510-879-2980 & EVE/707-552-1665) *SC

Incident date: May 23, 2004

WHILE DRIVING 80 MPH, WITHOUT WARNING THE REAR WHEELS LOCKED UP. THIS CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE CONSUMER STATED THAT,"THE VEHICLE SPUN AROUND THREE TIMES BEFORE LANDING INTO A DITCH." THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALERSHIP. PLEASE PROVIDE ANY FURTHER DETAILS. *JB

1 injured

Incident date: May 24, 2004

HEADLIGHTS WENT OUT. BOUGHT NEW BULBS TO REPLACE. BOTH PLUGS TO THE HEADLIGHT BULBS HAD MELTED. TOLD BY DEALER IT WAS NOT COVERED BY WARRANTY AND WAS NOT AN ELECTRICAL PROBLEM. *NM

Incident date: May 24, 2004

HEADLIGHTS WENT OUT. BOUGHT NEW BULBS TO REPLACE. BOTH PLUGS TO THE HEADLIGHT BULBS HAD MELTED. TOLD BY DEALER IT WAS NOT COVERED BY WARRANTY AND WAS NOT AN ELECTRICAL PROBLEM. *NM

Incident date: May 20, 2004

THE CLUTCH FAILED AFTER ONLY 12,000 MILES. THE DEALER SAID THAT THE VEHICLE WAS HOT RODDED BUT THE DRIVER STATED THAT SHE WAS AN EXPERIENCED MANUAL TRANSMISSION DRIVER. THEY ALSO SAID THAT THE CLUTCH WAS SLIPPING. PROVIDE FURTHER DETAILS. *NM

Incident date: May 23, 2004

UPON REVERSING FROM A PARKING SPOT MY GEAR SHIFT BECAME FREE FLOATING. I WAS UNABLE TO PUT THE CAR INTO DRIVE, OR PARK. I HAD TO HAVE THE CAR TOWED. I WAS TOLD BY THE DEALERSHIP THAT THE TRANSMISSION LINKAGE CABLE BROKE. IT TOOK 3 DAYS TO FIX. THEY HAD TO PULL OUT THE DASH. MY CAR ONLY HAD 63,000 MILE ON IT, BUT WAS OVER WARRANTY BY 3,000 MILES. THE COST TO REPAIR WAS OVER $500. *NM

Incident date: Feb 25, 2004

WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS CAME ON AND WENT OFF ON THEIR OWN. DEALER WAS AWARE OF THIS INTERMITTENT PROBLEM. *AK THE HEATING CORE WAS REPLACED THREE TIMES. *JB

Incident date: Feb 25, 2004

WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS CAME ON AND WENT OFF ON THEIR OWN. DEALER WAS AWARE OF THIS INTERMITTENT PROBLEM. *AK THE HEATING CORE WAS REPLACED THREE TIMES. *JB

Incident date: May 17, 2004

I HIT A SMALL HOLE IN THE ROAD WHICH CAUSED MY WHEEL TO BEND AND IT NEEDS TO BE REPLACED. THIS WILL BE THE 3RD WHEEL I AM REPLACING FOR THE SAME REASON. I WAS NOT DRIVING ERRATICALLY WHEN THIS HAPPENED. I FEEL THE CAR SHOULD HAVE BEEN ABLE TO SUSTAIN THIS ORDINARY ROAD HAZARD. ALSO, THE CAR/STEERING WHEEL VIBRATE AT CERTAIN SPEEDS. I HAVE HAD THE ALIGNMENT DONE, TIRES REPLACED/BALANCED. NOTHING HE... Read more

Incident date: Jun 15, 2003

THE RIGHT SIDE BALL JOINT SEPARATED ALMOST CAUSING CONSUMER TO HAVE AN ACCIDENT.*MR *LA

Incident date: Jun 15, 2003

THE RIGHT SIDE BALL JOINT SEPARATED ALMOST CAUSING CONSUMER TO HAVE AN ACCIDENT.*MR *LA

Incident date: May 13, 2004

WHILE DRIVING 50 MPH VEHICLE LOST POWER STEERING . CONSUMER HAD NO CONTROL OVER VEHICLE. AFTER COMING TO A STOP CONSUMER NOTICED THAT PULLEY FELL OFF. DEALER DETERMINED THAT CRANKSHAFT PULLEY BOLT DETACHED, CAUSING $900.00 DAMAGE TO VEHICLE. MANUFACTURER STATED THIS VEHICLE WAS NOT AFFECTED BY THE CRANK SHAFT PULLEY BOLT RECALL DUE TO VIN. *AK

Incident date: May 13, 2004

Incident date: Apr 1, 2004

+BRAKE PADS MUST BE CHANGED BECAUSE OF PREMATURE WEAR. MILEAGE: 17,000.IF THE TRUCK IS STOPPED, AND YOU PRESS THE ACCELERATOR, YOU FEEL LIKE IT WOULD STALL, BUT IT KEEPS GOING.*AK

Incident date: Apr 1, 2004

+BRAKE PADS MUST BE CHANGED BECAUSE OF PREMATURE WEAR. MILEAGE: 17,000.IF THE TRUCK IS STOPPED, AND YOU PRESS THE ACCELERATOR, YOU FEEL LIKE IT WOULD STALL, BUT IT KEEPS GOING.*AK

PREMATURE WEAR OF THE LOWER LATERAL ARM AND BALL JOINTS. *MR THE VEHICLE MADE NOISES AND THE STEERING WAS OFF. THE LOCAL REPAIR SHOP FOUND THAT THE TROUBLED AREA WAS ON THE FRONT DRIVER'S SIDE. (THE VEHICLE WAS UNSAFE TO DRIVE DUE TO THE EXCESSIVE WEAR OF THE BALL JOINTS) THE PROBLEM OCCURRED LESS THAN A MONTH BEFORE RECEIVING RECALL#00V421001. THE CONSUMER REQUESTED REIMBURSEMENT. *SC ... Read more

Incident date: May 15, 2004

A FRONT END COLLISION WITH A TRUCK GOING 40 MPH IN AN INTERSECTION. THE AIR BAGS DID NOT DEPLOY RESULTING IN HEAD, CHEST, NECK, AND BACK INJURY. *AK

Crash 1 injured

CONSUMER COMPLAINED ABOUT A STEERING PROBLEM. THE STEERING IS PULLING TO THE RIGHT. *AK

WHEN DRIVING VEHICLE PULLED TO THE RIGHT. CONSUMER TOOK VEHICLE TO DEALER FOR A WHEEL ALIGNMENT ON THREE OCCASSIONS, BUT PROBLEM RECURRED. *AK

Incident date: Mar 14, 2004

OCTOBER 20, 2003 I PURCHASED A 1997 ECLIPSE GST FROM CITY LIMIT AUTO IN JOHNSTON, RI. MARCH 14, 2004 I WAS DRIVING HOME WHEN A SMALL CLICK FORMED IN 1ST AND 2ND GEAR AFTER REACHING 3,500 RPMS. WITH-IN MINUTES THE CLICK DEVELOPED INTO WHAT SOUNDED LIKE A SMALL HOLE IN THE EXHAUST, PROBABLY THE CAT. NOT WANTING TO RISK IT I PULLED OFF THE NEXT EXIT TO BRING THE CAR TO MY FRIEND'S HOUSE AND HAVE IT T... Read more

Incident date: Apr 10, 2004

I HAVE A NEW 2003 MITSUBISHI DIAMANTE, WHICH IVE TAKEN BACK TO THE DEALERSHIP 3 TIMES NOW WITH THE SAME TWO ISSUES: THE FRONT BREAKS MAKE NOISE AND MY STEARING WHEEL VIBRATES WHEN I BRAKE AND THE CHECK ENGINE SERVICE SOON LIGHT KEEPS COMING ON.*AK ONE OF THE DEALERS EMPLOYEES TOLD ME THAT THE BRAKES ISSUES WAS VERY COMMON AS SOMETIMES THE CARS SIT FOR A LONG TIME IN A LOT BEFORE THEY ARE SOLD... Read more

WHILE DRIVING CONSUMER HEARD A LOUD NOISE COMING FROM THE VEHICLE. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE THE VEHICLE TO THE DEALER FOR INSPECTION. MECHANIC INFORMED CONSUMER THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED DUE TO A BLOWOUT. *AK

Previous 1 2 3 4 5 ... 172 173 174 ... 289 290 Next

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog