Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 14,402 complaints for MITSUBISHI

Incident date: Dec 28, 2022

Recall N232404980 According to the recall, "the front driver airbag inflator may contain a supplier manufacturing defect that may result in inflator rupture during deployment. An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants" I called my local service agent at Baker Buick in Charleston... Read more

Incident date: Jun 27, 2023

When I am slowing down to a stop usually when im going down hill the brakes will fail and the car lunges forward. It will fell like I am stepping on air. I have taken ot to the dealership but they have been unable to duplicate the issue so I dont know what else to do. At the begining it was pretty rare but now it is happening more often

Incident date: Apr 15, 2019

While driving down the radio, my infotainment system began flashing on and off, failing to properly load. This can cause a distraction in the vehicle, leading to an accident. The dealer stated could not duplicate.

Incident date: Apr 15, 2019

I AM A US ARMY VETERAN AND I NEED YOUR HELP WITH THE FOLLOWING SITUATION. I BOUGHT A MITSUBISHI 2018 OUTLANDER SPORT FROM THE MANATI COOPERATIVE IN APRIL 2019(VIN: [XXX]). THIS VEHICLE HAD A RECALL SINCE SEPTEMBER 14, 2018 AND I GOT IT APRIL 2019 WITH ELECTROMECHANICAL DEFECTS THAT CAUSE DEATH DRIVING AND ARE A DEADLY DANGER. AND NOW THE MITSUBISHI DOES NOT WORK AND CANNOT BE DRIVEN DUE TO THE REC... Read more

Incident date: Sep 24, 2021

2017 RAM 2500 has known issue with Antilock Brake Unit Hydraulic Controller - This prevents brakes from operating correctly and traction control / speed control is disabled - Confirmed diagnosis with dealer - Vehicle has current Mopar Vehicle Protection (service plan) but part is unavailable to be ordered - RAM dealer stated vehicle does not pass state safety inspection. RAM Care case submitted. N... Read more

Incident date: Sep 24, 2021

The contact owns a 2017 Ford Focus. The contact stated while at a stop light and attempting to accelerate, the vehicle started jerking. The contact stated that after several minutes the vehicle operated normally. On another occasion, while at a stop light, the contact started to accelerate however, the vehicle jerked and there was a delay before the vehicle shifted into gear. The vehicle was taken... Read more

Incident date: Jun 2, 2023

Eagle valley motors sold me an unsafe car I kept telling them that the brakes were bad the transmission fluid was dark and the engine oil was black the tires were bad it was in real bad need of a tuneup I wrote and told the bbb about it and they did absolutely nothing I told Carlos he will lie about it just like how they lied to the bbb about getting in touch with me these people need to be out of... Read more

Incident date: Dec 1, 2022

The contact owns a 2017 Infiniti QX60. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled without warning. The contact stated that he was approaching an exit at the time and was able to coast the vehicle off the freeway into a parking area where the vehicle failed to restart. The contact stated that there were several unknown warning lights illuminated. The vehicle ... Read more

Incident date: Mar 30, 2023

The contact owned a 2005 Ford Ranger. The contact stated while driving approximately 10 MPH, the vehicle struck the rear of another vehicle causing a fender bender. The contact stated that the front air bags deployed, and a powdery substance and metal fragments flew out of the air bag and landed on the contact. No injuries were sustained. No medical attention was required. A police report was file... Read more

Crash

Incident date: May 22, 2023

A recall was issued by Porsche on 2015-2017 Macan SUV's for front Airbag deployment issues. The recall code was AH02 safety campaign #17V133000. I contacted Porsche because my fault indicator for the front airbag lit up on my dash. I was informed that my VIN was not included. I asked if they could check if my airbag had an identification number and if it was in the batch under recall. They said th... Read more

Incident date: May 22, 2023

The contact owns a 2013 Lincoln MKT. The contact stated while driving approximately 35 MPH, the power steering assist and traction control warning lights illuminated. The contact immediately felt the vehicle lose power steering assist, and the contact and pulled over. The contact turned off and restarted the vehicle to reset the power steering functionality. The contact drove the vehicle to an ind... Read more

Incident date: Aug 1, 2022

When I am driving the lights will shut off even when they are on auto. I have to pull over and turn the knob back and forth till they come back on. Sometimes they turn off when I use my blinker. The lights will also stay turned on even when the car is turned off and doors are locked.

Incident date: Jun 8, 2023

The vacuum boost pump failed suddenly leaving the vehicle with no brakes and potentially causing catastrophic engine damage.

Incident date: Jun 8, 2023

The contact owns a 2012 Kia Forte. The contact stated that while the daughter was driving at various speeds a knocking noise was present coming from the engine compartment and the vehicle would not properly accelerate. The vehicle was taken to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet notified... Read more

Incident date: Jun 8, 2023

My windshield has cracked three times I have only had the car for a year these cracks all happened within 6 months of each I do not drive behind trucks I do not have rocks that are coming and hitting it there are no chips and it's always cracking in the same space almost directly in the middle. This has got to be a defect. I have gone to two different places to have it replaced so it cannot be bad... Read more

Incident date: Jun 5, 2023

About 3 months ago, I started experiencing the shift to park problem where my car would turn off completely and would be still and solid but the car wouldn't register being in park.

Incident date: Jun 5, 2023

Transmission shifts very hard in lower gears and is very sluggish at times.

Incident date: Mar 17, 2023

My JEEP STOPPED IN THE MIDDLE OF THE ROAD, would not charge AND WOULD NOT CHANGE GEAR from park. I have less than 52,000 miles

Incident date: Oct 4, 2022

unknown

Incident date: Oct 4, 2022

2019 Honda Pilot AWD fuel pump replaced per recall in June 2021. Replacement fuel pump failed June 2023 and was replaced by Honda dealer. Initial replacement part examined by Honda service dealer when replacing fuel pump for the second time, not by others. Honda service report states that fuel pump assembly found to be corroded at connection for haness plug. I do not possess the initial fuel pump ... Read more

Incident date: May 16, 2023

I purchased the vehicle in May of 2022. Since that time, the vehicle has had all safety systems report as failed on at least 11 different occasions. The vehicle will report "System Failure", ABS Failure, Traction Control Failure, Forward & Rear Collision sensor failures. It was reported to me by the dealership that when this happens, the ABS and Traction Control do continue to work, however I have... Read more

Incident date: May 16, 2023

The power steering keeps going out and the car becomes almost impossible to control. I have to turn the car off and on several times for it to work again. I am scared to drive it because I do not want to wreck. No warnings it just goes out. This has happened on numerous occasions. I noticed recalls on this for the same reason on the same vehicle. Why does my car not have the same recall?

Incident date: May 16, 2023

I have had multiple issues with this SUV. The main issue I am writing this for is because the car was hit stopped at a red light by another car going over 40 mph. The car rolled back then slammed into my car again going just as fast. The airbags did not deploy and the seatbelts did not lock. The impact actually broke the seats the passenger and I were sitting in. There were extensive injuries that... Read more

Crash 1 injured

Incident date: Jan 1, 2020

Car has trouble starting/running often every time the tank is full. Numerous shops can not find the issue

Incident date: May 27, 2023

2014 Hyundai Santa Fe Sport vehicles equipped with 2.0 liter and 2.4 liter gasoline direct injection (GDI) engines manufactured through September 12, 2014 at Kia Motor Manufacturing. NHTSA CAMPAIGN ID: 17V226000 Vehicles Affected: 572000 Consequence: Bearing wear may result in the engine seizing, increasing the risk of a crash. What You Should Do: Hyundai will notify owners, and dealers will ... Read more

Incident date: Dec 19, 2022

HCU / ABS module issues. Truck while driving has no cruise control my lights stay illuminated all the time, truck only has 57,000 miles and already repaired all 4 abs wheel speed censors, spent countless hours visibly checking all wires and fuses make sure no defects there. This could be a very dangerous and life threatening situation and I would think it's only right for Dodge Ram to recall the ... Read more

Incident date: Dec 19, 2022

2016 SE 2.4L AWC. Purchased car in February 2022 at 66k miles. In December of 2022 at 78k miles, car lost majority power while traveling at 40 MPH, threw 'Tranmission Servie Required' warning light. Drove 3 blocks home, parked for 2 hours. Turned car on and drove normally without lights. Previous event happened x3 before changing transmission fluid in February 2023. From February to May, roughly 5... Read more

Incident date: May 30, 2019

The driver side trim piece near the windshield blew off while driving down the highway.

Incident date: May 19, 2023

The contact’s husband owns a 2012 Mercedes-Benz ML350. The contact received notification of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The dealer was contacted, and the vehicle was taken to the dealer where the vehicle remained. The contact stated that the manufacturer had exceeded a reasonable am... Read more

Incident date: Jun 29, 2021

Power steering went out when I was driving and barely avoided a collision. Light went out another time when I was driving.

Incident date: Jun 29, 2021

As I arrived home after a 50 mile trip, I pressed the homelink indicator on the central console of my 2015 Tesla model S and found it was inactive (the garage door didn't go up). I then pressed other areas on the central console and found none of them responded to the touch of my finger. This included all functions (e.g., temperature, defroster, lights, rear camera, navigation, radio, turn car o... Read more

Incident date: Jun 29, 2021

This car is a lemon. First the hood. Finally got that fixed. Then seat belts & fuel injection piece...got fixed. Then a whole piece fell off and was in my driveway. Took it to dealership & was told no way this was from my car because it was from and old Lancer that isn't made anymore. Then turned out it was in fact uses on my car. They took awhile but then replaced part. It was something for AC ex... Read more

Incident date: May 18, 2023

on cruise control at 70mph starting uphill as speed decreases transmission will shift to a lower gear as it should. almost immediatly speed control shuts throttle down to idle causing drastic loss of speed. In heavy traffic this is a danger to following traffic as it is as if I am coming to an abrupt stop. FMCo manufacturing says so what, take cotrol of your vehicle manually. This is an option but... Read more

Incident date: May 8, 2023

My vehicle has only 36000 miles and I drive on paved roads in suburban settings. I have noted rattling noises in the front of my vehicle on 4/12/2023 and took my vehicle to the local Infinity dealer. My vehicle turned out to have failed shocks and loose shock/strut mounts requiring complete replacement of the parts

Incident date: Feb 1, 2023

The contact owns a 2020 Ford F-250. The contact stated that on several occasions while driving at speeds over 45 MPH, the vehicle experienced the death wobble with several unknown warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that an unknown cable needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken ba... Read more

Incident date: May 13, 2023

The contact owns a 2019 Chevrolet Suburban. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact took the vehicle to the dealer and was informed that the grille shutter was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 81,000.

Incident date: Mar 3, 2023

The airbag on the driver's side did not deploy when the vehicle was hit from behind. -It is available for inspection -I was injured -I have not had the airbag inspected by a dealer, but did have the car repaired at an auto collision repair shop -The vehicle has not been inspected by police, insurance rep or dealer, but did have an annual inspection by an auto shop before the failure -There were n... Read more

Crash 1 injured

Incident date: Mar 3, 2023

Vehicle transmission suddenly goes into what seems to be a limp mode and shifts really hard going into reverse and through all the gears and starts jerking

Incident date: Mar 3, 2023

The car started to slow down on its own even when my foot was on the gas it wouldn’t pick up speed over 20mph then it started to over heat, then smoke. It sounded like sparks like from a firecracker and smelt like something was burning to the point I had to pull over and turn the car off so my children and I could get out and breathe. When I restarted it turned on but would not drive when put in... Read more

Incident date: Dec 12, 2022

My vehicle (VIN [XXX] )remains listed as subject to a recall on the NHTSA website even though the remedy/repair was executed on April 3, 2023 by an authorized dealer/service center: Nissan of Downtown LA. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Incident date: Apr 12, 2023

The contact owns a 2017 Ford F-350. The contact stated while driving 80 MPH, the vehicle started shaking and the driveshaft detached and fell off the vehicle. The contact veered to the side of the roadway. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) and 22V880000 (Power Train) however, the parts to do the r... Read more

Incident date: Mar 15, 2023

https://www.cars.com/articles/2013-2015-ford-escape-fiesta-st-fusion-transit-connect-recall-alert-1420694733115/ While driving 80 miles an hour on an 8 lane freeway, with the flow of high traffic-including semi commercial traffic, and my child in the car, the vehicle went into limp mode due to an overheat warning. I was unable to accelerate and was able to "limp" to the side of the road. Very s... Read more

Incident date: Mar 15, 2023

Incident date: Aug 22, 2022

My vehicle suffered an electrical fire that wasn't covered under warranty just 2 months after I purchased it. It was inspected by the manufacturer, repair facility(licensed dealer) and insurance however I was denied the inspection report. A Hyundai warranty information sheet states my vehicle had 1 unrepaired service campaign in 6/2022 for the FCA forward collision avoidance. Which meant it was al... Read more

Fire 2 injured

Incident date: May 8, 2023

The contact owns a 2020 Nissan Titan. The contact received notification of NHTSA Campaign Number: 22V671000 (Power Train) and 22V457000 (Power Train) however, the parts to do the recall repairs were not yet available. The vehicle was taken to the local dealer, for a routine recall repair where it was diagnosed that the transfer case needed to be replaced. The vehicle was not repaired. The mechani... Read more

Incident date: May 8, 2023

Windshield cracked without even being hit by debris. Large crack. Less than 9k miles on the car

Incident date: May 8, 2023

Unexpected Collision Warning and Emergency Braking Application On May 8, 2023 at approximately 5:55pm local time. Traveling southbound on Beneva Road in Sarasota FL at 35 MPH. Closest intersection Parkland Avenue. Two lane southbound configuration. Subject vehicle was in the rightmost lane with a pickup truck in the left southbound lane. Pickup's rear bumper was adjacent to the front of subjec... Read more

Incident date: May 6, 2023

The 3rd row seating does not come with anchor latches for children. Only latch at the back of the seat in the middle. If there is a shortage of latch they must add as standard equipment for safety to children. Now how can I use my 3rd row space for kids if they did not put a latch? It’s a 50K SUV but did not come with it. Now I reported this because these are not features but should be standard ... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog