Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 14,402 complaints for MITSUBISHI

Incident date: Dec 2, 2023

ABS and traction control lights are on, scanned and got code c002-01. Unsure if system is working. Verified by shop, needs a new hcu but none available to fix, no time line on when parts will be available.

Incident date: Dec 2, 2023

I was driving on the highway on a trip and out of no where my car shuttered and then flashed service transmission soon, I pulled over and my car would no longer drive, reverse or go into neutral. The tow company reset my battery to try to reset my car system. After that my car wouldn’t really go past 60. I followed the tow truck to the nearest town and it stalled again at the light and I could n... Read more

Incident date: Nov 22, 2023

The steering has become "sticky" when turning between the 10 and 12 positions (clock face), at all speeds, slow or highway. It happens mostly when I make a long left turn and return the wheel to its straight "12" position. I get a sticking/stuck/notch feeling through the wheel, which feels like the rack is sticking. At highway speed, this is extremely unnerving.

Incident date: Nov 22, 2023

The contact owns a 2015 Ford Focus. The contact stated that after exiting the vehicle and locking the doors, the contact was unable to reopen the doors using the key fob. The contact used the key located inside the fob to open the doors. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact was concerned with breaking the emergency key in the... Read more

Incident date: Aug 13, 2023

The contact owns a 2012 Lincoln MKZ Hybrid. The contact stated that while her husband was attempting to reverse, he became aware that the electronic power steering was not functioning properly, and the vehicle displayed a message stating "Electric Power Steering Assist Fault". The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the power steerin... Read more

Incident date: Aug 13, 2023

The contact owns a 2016 Ram 1500. The contact stated while driving 25–35 MPH, the vehicle lost power steering functionality. The contact was able to drive the vehicle to the residence. The contact stated that an unknown warning light was illuminated after the failure. The contact called the local dealer and was informed that a diagnostic test was needed; however, the vehicle was not diagnosed or... Read more

Incident date: Aug 13, 2023

I bought my 2023 Mitsubishi Outlander brand new in March of 2023. I have several dashboard error messages, with huge safety issues. I took it to Mitsubishi and it was in the shop for 65 days and they told me they do not know how to fix it, it is what it is. They also told me I should not rely on the car, the features, and the dashboard. These errors have occurred at different times of day, mileage... Read more

Incident date: Nov 11, 2023

After driving without incident, Pilot would not start 20 minutes after parking. Jumped and replaced battery. After replacing battery, car lost power while moving. Dash lights include hill start assist, traction control, AWD system, etc. Car goes into "limp mode", throwing code P0087 (loss of pressure to the rail). Visited Planet Honda dealer and was told to replace fuel pressure sensor, fuel rail ... Read more

Incident date: Nov 11, 2023

While driving in the city limits around 35 miles an hour I had to stop abruptly to avoid a collision with a driver who didn’t stop at the intersection. I had to come to a complete stop for this driver. When I took my foot off of the brake and tried to drive on my car would not move. I had to shift gears put it in park and try again. I could hear the engine responding but the car wouldn’t mov... Read more

Incident date: Nov 18, 2023

My vehicle was driving down the highway at 70 mph when without any warning the engine shut off resulting in the loss of power steering. I had to navigate through traffic to get to the shoulder of the road. I had the vehicle towed to Nissan dealership after a couple weeks I was made aware that the engine needed to be replaced. The truck suffered. A broken crankshaft and main fuel components were re... Read more

Incident date: Nov 19, 2023

After radiator was replaced by the dealership, our car has been experiencing coolant leaks that we have “repaired” twice, however the issue keeps coming back within the week. We are also experiencing stalled engine will driving, where the car just slows down instantly or stops.

Incident date: Nov 19, 2023

The steering sticks and takes more effort to move the steering wheel. When making a turn, the steering wheel does not return to the neutral position and stays at the angle of the turn.

Incident date: Oct 20, 2023

Adaptive cruise control failure. Radar sensor blocked ( message displayed on screen) Forward collision warning inactive

Incident date: Apr 9, 2022

The contact owns a 2023 Honda HR-V. The contact stated that after entering the vehicle and closing the door, the rear windshield shattered without impact. The vehicle was taken to the local dealer, who referred the contact to a glass center. The vehicle was not diagnosed or repaired. The vehicle was taken to a glass specialist, who stated that the glass was on backorder. The manufacturer was not c... Read more

Incident date: Oct 13, 2023

I parked my car. It reversed slowly and hit a wall made of metal net. I started my car, drove a little forward, and parked it again. The car is now parked as normal. I took my car to the dealer and informed them about a brake problem. They verified that it was a brake booster problem. The repair process took 21 days. I am currently attempting to claim the accident, but the Kia... Read more

Crash

Incident date: Nov 9, 2023

The metal cable that holds the spare tire snapped off while the car was driving out of our driveway. And the tire flew off the car nearly causing it to crash.

Incident date: Nov 7, 2023

Forward Collision Warning appeared, vehicle lost power and would not accelerate. Vehicle kept loosing power. Multiple codes appeared. I am an ASE certified mechanic, so I went to my own business to get my scanner and there was a list of codes. Vehicle is currently at dealership and they are tracking down issues. Currently blaming an ECM but unsure. This is the second vehicle I have had this exact ... Read more

Incident date: Nov 4, 2023

I have had my car in the service center 5 times for the same reason they tell me it is fixed but the problem keeps happening. I have tried to be cooperative . the car has been in the shop on and off since the 18 of July at one point they had it almost a month. This last time they gave it back to me said it was fixed. This is why i'm writing to you I had the car a week and I was driving on interst... Read more

Incident date: Nov 4, 2023

I was parked in my family yard and my dash service symbols just came on 5 at once. I have not been involved in any collision or any trauma to the vehicle.Those lights are the FCM, LFW, AHB, and ASC service required lights. The FCM will come on go off and come back on. I am concerned that these issues can cause a crash or other issue on road. I have not had this issue before and again my vehicle wa... Read more

Incident date: Aug 1, 2023

The contact owns a 2023 Hyundai Kona. The contact received notification of NHTSA Campaign Number: 23V526000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Hyundai West (10611 W Arthur Ave., West Allis, WI 53227), and was informed that parts might be available in two to three weeks after being t... Read more

Incident date: Jul 15, 2023

2017 Ford Edge Eco Boost - 75,300 miles (low) (purchased new) My vehicle had a rough start one morning, the next day the check engine light came on. I took it to the Ford Dealership and they said there was COOLANT INTRUSION in CYLINDERS #2 and #4 which had caused catastrophic engine failure. Full replacement is needed. This is a known issue, an engine defect the mechanic said. There have been ... Read more

Incident date: Jun 30, 2023

Sienna had recall on airbags that were fixed. I have a warning dashboard light that says there is an issue with my airbags and the seat belt light is on. According to the dealer there is an issue with the computer board. They purposed to fix the issue at 800.00 dollars. This is a safety issue due to the expensive cost to fix this. The dealer already had to replace the airbags and now there is ... Read more

Incident date: Jun 6, 2021

At first, the yellow electrical system malfunction warning light came on. After a short time of driving, the light turned red, and very shortly after than (within five minutes as I was trying to drive the vehicle to the dealership for repair), all of the electrical systems in the vehicle failed. It created a very dangerous driving situation. I brought the vehicle to the Audi dealership, where t... Read more

Incident date: Oct 25, 2023

My car wouldn’t start, later found out it was due to timing chain issue which ended up blowing up my engine. I live 40 minutes from work and am consistently driving on the interstate for at least an hour a day. GM said there’s nothing they can do even though there’s been class action lawsuits for the engine. My car has also had oil consumption problems. I bought my car in March of 2022. The ... Read more

Incident date: Oct 24, 2023

On October 13, 2023, I was driving on the highway when my 2014 GMC Terrain power was reduced. Suddenly, the engine light came on and car began throttling. Second, an error message appeared on my dashboard indicating “ engine power is reduced.” Then it stopped in the middle of the highway. I was able to restart my vehicle and drove it to a nearby mechanic shop. The mechanic said the problem wa... Read more

Incident date: Oct 24, 2023

I was driving about 35 mph on a residential street on 10/24/23 at approximately 18:30 listening to a podcast steaming from my phone. The Jeep was in BEV mode and the ICE motor was not activated for my entire drive home. A warning chime sounded and I looked at the center display and it said, "Depress brake and shift out of P to drive." I was already driving and the transmission indicator read D3 (... Read more

Incident date: Oct 24, 2023

I was driving down the road and spun out of control because my rack and pinion steering inner and outer tie rod snapped in half, because of rust from salt water and corrosion on the metal, resulting in my loss of control and front passenger wheel turned 90 degrees inward and nearly ripped the front tire off and under the car, brought the car home and inspected it tthoroughly, and saw the immediat... Read more

Incident date: Oct 18, 2023

Event Summary: The incident involved a 2023 Kia Soul, a relatively new vehicle, which had been in use for only three months at the time of the incident. The driver, hereafter referred to as the "operator," was attempting to park the vehicle in a parking space. SUA Occurrence: Right before the operator intended to park, an unexpected and rapid acceleration of the vehicle occurred. This acceleratio... Read more

Crash 1 injured

Incident date: Oct 17, 2023

When applying the brakes if you hit a bump in the road the front end of the vehicle shakes violently and does not stop, lunges car forward

Incident date: Sep 21, 2023

The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking, with the traction control warning light illuminated. The contact stated that the failure had occurred several times while the cruise control was activated. The contact stated that the failure worsened over time. The cont... Read more

Incident date: May 22, 2023

The contact owns a 2015 Hyundai Accent. The contact stated that while driving at 60 MPH, the contact was informed by someone on the road that their vehicle was emitting smoke. The contact pulled to the side of the road and then the vehicle caught fire. No warning light was illuminated. The vehicle was towed to a lot. The vehicle had not been diagnosed or repaired by an independent mechanic or deal... Read more

Fire

Incident date: May 22, 2023

The contact owns a 2019 Ford Edge. The contact stated that the rear passenger’s and driver’s seat belt fasteners independently unlocked. The contact stated that she had two small children in car seats and the seat belts fasteners are not secure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileag... Read more

Incident date: Oct 10, 2023

There have been 2 separate incidents involving a front collision at high speeds. Both times, the air bags did not deploy as they should have. The 2nd incident was today. The car is now totaled. The impact Both times should have deployed the air bags. My son was injured today due to this. A truck ran a stop sign and we hit him. None of the bags deployed. Speed was 45 mph. The whole front of the car... Read more

Crash

Incident date: Sep 16, 2023

I was driving the car on a 4 lane road when suddenly the engine shut off and the car was no longer functioning. I lost power steering and had to coast into a nearby parking lot, otherwise I would have caused a major accident in the middle of a busy intersection with another 4 lane road. Upon taking the car to Hyundai for evaluation, it was declared to be total engine failure. Given the other is... Read more

Incident date: Sep 19, 2023

Truck refuses to regen. Find a service bulletin for known MAF problems on the 6.7 engines. This issues cause truck to go into limp mode and can shut truck off with little to no notice. Leaving people stuck possibly in the middle of the road. Cost over $1100 to fix. How is there no recall or even warning to owners that this may be an issue? Just a technical service bulletin for service departments ... Read more

Incident date: Sep 19, 2023

P052E. Positive crankcase ventilator valve replacement.

Incident date: Feb 1, 2023

My F150 will run great until it warms up and then it will run rough, shows low oil pressure, and stalls at stops and while driving at low speeds. I have taken it to two mechanics and have spent thousands of dollars without fixing this problem. This has been an ongoing issue and started in Sept. 2022

Incident date: Sep 24, 2023

HEADLIGHTS ARE VERY DIM. At night, it is very hard to see the road unless I put the high beamers on. I've inquired about this with the dealership and shared my concerned on how this is a safety issue and front lights arent bright enough. the response "we are aware, it is common in that year and model but nothing we can do." then proceeded to state it would cost $2k to replace. This clearly is a ma... Read more

Incident date: Sep 6, 2023

The contact owns a 2013 Ford Fusion Energi. The contact stated that after starting the vehicle and shifting into gear, the vehicle failed to respond. While driving, the brake warning light illuminated. The brake pedal was depressed but failed to respond. The vehicle was taken to the local dealer, where it was diagnosed that the circuit was open. The vehicle was repaired, but the failure recurred. ... Read more

Incident date: Jun 12, 2023

The contact owns a 2018 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 22V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time fo... Read more

Incident date: Jun 12, 2023

Windshield cracked for no reason shortly after purchasing. Needs to be replaced. Quoted 1500.00 because self driving feature must also be adjusted when replacing windshield

Incident date: Jun 12, 2023

We (driver and passenger) were pulling into a parking lot and going very slowly about to stop and get out of car. Suddenly and unexpectedly the car accelerated out of control and at an abnormal speed. the air bags deployed, smoke filled the cabin. After the police arrived and the car was towed, Liberty Mutual Insurance Company took title to the car. We were lucky to survive because the car ran ... Read more

Crash 2 injured

Incident date: May 28, 2023

Motorcycle begins to vibrate, shake, and wobble when speeds reach between 40-60 mph. This is available for inspection upon request. Safety of the rider and other drivers nearby are put at risk when the vibration begins to affect the control of the vehicle. The problem has been confirmed by an independent service center. The problem first appeared when the motorcycle was delivered by the manufactur... Read more

Incident date: Sep 14, 2023

How are ya'll? This is a request to The National Highway Traffic and Safety Administration for vehicle repairs. As mentioned, this is in reference to a vehicle 2016 Nissan Maxima review for vehicle repairs. The mentioned vehicle, 2016 Nissan Maxima (VIN: [XXX] ) is owned by [XXX] II, confirmed by United Services Automobile Association (USAA) in March of 2023. The mentioned vehicle was involved in... Read more

Crash

Incident date: Sep 14, 2023

Screws installed during manufacturing penetrated fuel filler tube.

Incident date: Sep 14, 2023

I have 2015 outlander sport has 100k miles on it and I had the transmission replaced at 62000 miles at the dealership but now I have a hesitation engine when go over 70k per hour on the highway and airbag service sign on for no reason and the fog light with the led light off with no reason too.

Incident date: Sep 11, 2023

Instruments cluster not working after water water got into car from rain.

Incident date: Sep 9, 2023

The breaks make a squealing noise all the time which is concerning. I was told by Beaver Chevrolet that this is normal as the breaks were changed in newer car models. They have made a squealing noise ever since I bought the car brand new. I took the car into Beaver Chevrolet approximately 4 months ago and was told that they were unable to replace the breaks because they "weren't squealing bad enou... Read more

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Consumer Safety

Infrastructure

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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