Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Sep 2, 2013
THE AUTOMATIC CVT TRANSMISSION JUST DOWN SHIFTED AND NOW WON'T GO INTO HIGH GEAR. THIS WILL HAPPEN ON THE FREEWAY AND WILL SHIFT AND CLUNK INTO GEAR. BMW IS AWARE OF THE PROBLEM WITH THIS TRANSMISSION BUT WON'T STAND BEHIND THEIR PRODUCT. IT IS VERY DANGEROUS TO DRIVE. *JS
Incident date: Sep 24, 2013
I JUST BOUGHT A BRAND NEW 2013 MINI COOPER LAST YEAR ON NOVEMBER 2012. SOMETIME DURING LAST WEEK SEPTEMBER 18, 2013, I DROVE HOME FROM WORK TURN OFF MY CAR BUT THE KEY WOULDN'T RELEASE. I HAVE TO PRESS MANY TIMES FOR IT TO RELEASE. THE NEXT DAY HEADING OUT TO WORK, START THE CAR BUT THE GEAR SHIFT GOT STUCK. IT WOULDN'T SHIFT TO REVERSE. I CALL THE DEALER TO MAKE AN APPOINTMENT TO SEE WHAT'S WRONG... Read more
Incident date: Sep 16, 2013
POWER STEERING SYSTEM FAILURE. DEALERSHIP MECHANICS STATED FAN AND PUMP HAD SEIZED. *JS
Incident date: Sep 24, 2013
UPON STARTUP OF THE ENGINE, THERE IS A LOUD NOISE COMING FROM THE ENGINE. A VERY UNHEALTHY SOUND. SOUND IS UNUSUAL FOR ANY GAS ENGINE, LET ALONE ONE WITH ONLY 57,000 MILES. *JS SEARCHED THE INTERNET FOR OTHER MINI COOPERS EXPERIENCING THIS PROBLEM. MANY COMPLAINTS ALL OVER THE INTERNET FOR EXACTLY THIS PROBLEM. MANY OWNERS REPORTING EARLY ENGINE FAILURE, AS EARLY AS 12,000 MILES REPORTE... Read more
MINI
COOPER CLUBMAN
(2009) - STRUCTURE:BODY:DOOR
Sep 25, 2013
Incident date: Aug 7, 2013
REAR DOOR SPRUNG OPEN WHILE DRIVING DOWN THE FREEWAY. STOPPED BUT DOOR WOULD NOT CLOSE. CONTACTED DEALERSHIP WHO SAID THERE WAS A NOTED SERVICE BULLETIN ON PROBLEM BUT NOT A RECALL. I HAD TO INCUR FULL REPLACEMENT COST OF DEFECTIVE DOOR LATCH $315. *JS
Incident date: Sep 3, 2013
ON MY 2006 MINI COOPER S COUPE, THE PASSENGER AIRBAG OFF SENSOR LIGHT ON THE ROOF CAME ON AS WELL AS THE AIRBAG SENSOR LIGHT IN THE CENTER CONSOLE INDICATING THAT THE PASSENGER SEAT COULD NOT DETECT THE WEIGHT OF A PERSON IN THE PASSENGER SEAT AND THEREFORE WOULD NOT ALERT THE AIRBAG TO TURN ON. MY HUSBAND AND I HAVE BOTH SAT IN THE PASSENGER SEAT AND THE LIGHT REMAINED ON. WE THEN HAD A GARAGE TH... Read more
Incident date: Sep 3, 2013
ON MY 2006 MINI COOPER S COUPE, THE PASSENGER AIRBAG OFF SENSOR LIGHT ON THE ROOF CAME ON AS WELL AS THE AIRBAG SENSOR LIGHT IN THE CENTER CONSOLE INDICATING THAT THE PASSENGER SEAT COULD NOT DETECT THE WEIGHT OF A PERSON IN THE PASSENGER SEAT AND THEREFORE WOULD NOT ALERT THE AIRBAG TO TURN ON. MY HUSBAND AND I HAVE BOTH SAT IN THE PASSENGER SEAT AND THE LIGHT REMAINED ON. WE THEN HAD A GARAGE TH... Read more
Incident date: Sep 22, 2013
WHILE I WAS DRIVING, MY POWER STEERING SUDDENLY CUT OFF COMPLETELY. LUCKILY, I WAS CLOSE TO HOME, BUT IT WAS ALMOST IMPOSSIBLE TO PARALLEL PARK MY CAR. THE NEXT DAY, THE POWER STEERING WORKED AGAIN. *JS
Incident date: Feb 15, 2013
ENGINE RATTLE ON COLD START INDICATED A LOOSE OR STRETCHED TIMING CHAIN. REQUIRED A PREMATURE REPLACEMENT OF TIMING CHAIN, GUIDES AND TENSIONER
Incident date: Sep 3, 2013
TIMING CHAIN MECHANISM (TENSIONER SEEMED TO BE MAIN CULPRIT) FAILING AND SYSTEM NEEDED REPLACEMENT. TOTAL COST $2500. CAR HAD 33,000 EASY MILES ON IT. MECHANIC SAID TIMING SYSTEM WAS ON THE VERGE OF FAILING TRAUMATICALLY AND DESTROYING THE ENGINE. REPORTED IT TO MINI, WHO ADMITTED THEY HAVE BEEN HAVING A LOT OF TROUBLE WITH THOSE BUT THERE HAD BEEN NO RECALL SO THEY COULDN'T HELP ME. REPLAC... Read more
Incident date: Jun 1, 2013
MY POWER STEERING PUMP HAD BEEN LOSING FLUID, RANDOMLY CONTINUING TO RUN AFTER SHUTTING THE CAR OFF AND FINALLY GAVE OUT TWO OR THREE TIMES WHILE DRIVING. I RECEIVED A LETTER IN THE MAIL AND THAT STATED THE PUMP HAD AN EXTENDED WARRANTY ON THE ITEM. WHEN I CONTACTED THE DEALER TO HAVE WORK PERFORMED, I WAS TOLD TO CONTINUE ADDING FLUID SINCE THIS WAS NOT A FORMAL RECALL ITEM. I ADVISED THEM THE PU... Read more
Incident date: Sep 21, 2013
RAN A DIAGNOSTIC TEST AND THESE WARNINGS CAME UP - 2D52 SUPER KNOCKING 2DCD FUEL SHUT OFF DUE TO SUPER KNOCKING CYLINDER 3 2968 INLET CAMSHAFT SENSOR 2B64 INTAKE MANIFOLD, UNMETERED AIR BASED ON ALL OF THESE SOUND LIKE MY MINI COOPER HAS BAD FUEL AND/OR SERIOUS CARBON BUILD, I'VE JUST PURCHASED THIS CAR FROM A DEALERSHIP AND I AM EXPERIENCING DELAYS IN ACCELERATION, LOSS OF FORWARD PROP... Read more
Incident date: Sep 21, 2013
RAN A DIAGNOSTIC TEST AND THESE WARNINGS CAME UP - 2D52 SUPER KNOCKING 2DCD FUEL SHUT OFF DUE TO SUPER KNOCKING CYLINDER 3 2968 INLET CAMSHAFT SENSOR 2B64 INTAKE MANIFOLD, UNMETERED AIR BASED ON ALL OF THESE SOUND LIKE MY MINI COOPER HAS BAD FUEL AND/OR SERIOUS CARBON BUILD, I'VE JUST PURCHASED THIS CAR FROM A DEALERSHIP AND I AM EXPERIENCING DELAYS IN ACCELERATION, LOSS OF FORWARD PROP... Read more
Incident date: Sep 21, 2013
RAN A DIAGNOSTIC TEST AND THESE WARNINGS CAME UP - 2D52 SUPER KNOCKING 2DCD FUEL SHUT OFF DUE TO SUPER KNOCKING CYLINDER 3 2968 INLET CAMSHAFT SENSOR 2B64 INTAKE MANIFOLD, UNMETERED AIR BASED ON ALL OF THESE SOUND LIKE MY MINI COOPER HAS BAD FUEL AND/OR SERIOUS CARBON BUILD, I'VE JUST PURCHASED THIS CAR FROM A DEALERSHIP AND I AM EXPERIENCING DELAYS IN ACCELERATION, LOSS OF FORWARD PROP... Read more
Incident date: Sep 19, 2013
PASSENGER SEAT OCCUPANCY SENSOR INOP RENDERING AIRBAG UNSAFE. REQUIRES REPLACEMENT OF PASSENGER SEAT CUSHION WITH NEW SENSOR MAT. 6 SPEED AUTOMATIC TRANSMISSION SLIPPING AND SHIFTING HARD. OCCASIONALLY, RENDERS CAR POWERLESS AS IN NEUTRAL EVEN IF IN TRAVEL LANES MAKING UNSAFE TO OPERATE. REQUIRES REPLACEMENT OF VALVE BLOCK. SERVICING OF AUTOMATIC TRANSMISSION FLUID IS NOT REQUIRED BY MINI/B... Read more
Incident date: Sep 19, 2013
PASSENGER SEAT OCCUPANCY SENSOR INOP RENDERING AIRBAG UNSAFE. REQUIRES REPLACEMENT OF PASSENGER SEAT CUSHION WITH NEW SENSOR MAT. 6 SPEED AUTOMATIC TRANSMISSION SLIPPING AND SHIFTING HARD. OCCASIONALLY, RENDERS CAR POWERLESS AS IN NEUTRAL EVEN IF IN TRAVEL LANES MAKING UNSAFE TO OPERATE. REQUIRES REPLACEMENT OF VALVE BLOCK. SERVICING OF AUTOMATIC TRANSMISSION FLUID IS NOT REQUIRED BY MINI/B... Read more
Incident date: Sep 10, 2013
THE AIRBAG WARNING LIGHT CAME ON. THE SENSOR UNDER THE PASSENGER SEAT WAS BROKEN. THIS IS A VERY WELL KNOWN PROBLEM WITH MINI'S BEGINNING WITH THE 2002 MODEL, BUT ESPECIALLY WITH THE 2006. BMW WHICH OWNS MINI HAD THE SAME PROBLEM WITH THE SAME YEAR CAR AND ISSUED A RECALL, BUT MINI NEVER DID. THE DEALER WANTS $1500 TO FIX THE PROBLEM, BUT OTHERS WITH THE SAME CAR HAVE HAD THE PART BREAK AS MANY AS... Read more
Incident date: Sep 10, 2013
THE AIRBAG WARNING LIGHT CAME ON. THE SENSOR UNDER THE PASSENGER SEAT WAS BROKEN. THIS IS A VERY WELL KNOWN PROBLEM WITH MINI'S BEGINNING WITH THE 2002 MODEL, BUT ESPECIALLY WITH THE 2006. BMW WHICH OWNS MINI HAD THE SAME PROBLEM WITH THE SAME YEAR CAR AND ISSUED A RECALL, BUT MINI NEVER DID. THE DEALER WANTS $1500 TO FIX THE PROBLEM, BUT OTHERS WITH THE SAME CAR HAVE HAD THE PART BREAK AS MANY AS... Read more
Incident date: Sep 9, 2013
ENGINE EXPERIENCE RAPID OIL LOSS WHICH COATED UNDERSIDE OF VEHICLE INCLUDING TIRES. WHEN THE BRAKES WERE APPLIED THE VEHICLE BECAME UNSTABLE BUT I WAS ABLE TO AVOID A CRASH. WHILE PULLING TO THE SIDE OF THE HIGHWAY THE OIL LIGHT CAME ON. THE VEHICLE WAS TOWED TO A MECHANIC. HE REPORTED THAT A FASTENER ON THE CAM CHAIN TENSIONER HAD BECOME LOOSE WHICH CAUSED THE LEAK. THAT PART HAD NEVER BEEN ... Read more
Incident date: Sep 9, 2013
POWER STEERING LOSE THE POWER SUDDENLY, HARD TO TURN OR CHANGE LANE WHEN MY WIFE WAS DRIVING. CHECKED THIS CAR HISTORY, THE POWER STEERING PUMP WAS CHANGED AT BMW DEALER IN 3 YEAR AGO. THIS TIME THE STEERING LOST ITS POWER AGAIN. *TR
MINI
COOPER S CONVERTIBLE
(2006) - AIR BAGS
Sep 12, 2013
Incident date: Apr 30, 2013
THE SEAT BELT INDICATOR AND AIR BAG INDICATOR LIGHTS HAVE BEEN INTERMITTENTLY COMING ON WHETHER OR NOT SOMEONE IS IN THE SEAT. NOW THE AIR BAG INDICATOR LIGHT IS ALWAYS LIT AND THE SEAT BELT INDICATOR IS STILL INTERMITTENT. I SPOKE TO THE DEALER WE BOUGHT THE CAR FROM AND THEY WILL NOT TEST THE CONDITION UNDER THE WARRANTY. WE PURCHASED THE CAR ON 12/22/2012. IT WILL COST OVER $100 JUST FOR THEM T... Read more
MINI
COOPER S CONVERTIBLE
(2006) - SEAT BELTS
Sep 12, 2013
Incident date: Apr 30, 2013
THE SEAT BELT INDICATOR AND AIR BAG INDICATOR LIGHTS HAVE BEEN INTERMITTENTLY COMING ON WHETHER OR NOT SOMEONE IS IN THE SEAT. NOW THE AIR BAG INDICATOR LIGHT IS ALWAYS LIT AND THE SEAT BELT INDICATOR IS STILL INTERMITTENT. I SPOKE TO THE DEALER WE BOUGHT THE CAR FROM AND THEY WILL NOT TEST THE CONDITION UNDER THE WARRANTY. WE PURCHASED THE CAR ON 12/22/2012. IT WILL COST OVER $100 JUST FOR THEM T... Read more
Incident date: Sep 10, 2013
THE SENSORS ON THIS CAR WERE NO GOOD. IT DID NOT INFORM ME THAT THERE WASN'T ANY OIL OR COOLANT I'M THE CAR. I ONLY HAD THE CAR FOR TWO WEEKS AFTER WE DISCOVERED THE DEALERSHIP DID NOT INSPECT OR SERVICE THE CAR LIKE THEY PROMISED. ON 9/10, THE CAR TURNED OFF WHILE I WAS DRIVING AND WOULDN'T TURN BACK ON. TWO MECHANICS HAVE TOLD ME THE CAR IS NO GOOD AND I AM NOT AT FAULT FOR THE DEFECTS. THE ENTI... Read more
Incident date: Sep 10, 2013
THE SENSORS ON THIS CAR WERE NO GOOD. IT DID NOT INFORM ME THAT THERE WASN'T ANY OIL OR COOLANT I'M THE CAR. I ONLY HAD THE CAR FOR TWO WEEKS AFTER WE DISCOVERED THE DEALERSHIP DID NOT INSPECT OR SERVICE THE CAR LIKE THEY PROMISED. ON 9/10, THE CAR TURNED OFF WHILE I WAS DRIVING AND WOULDN'T TURN BACK ON. TWO MECHANICS HAVE TOLD ME THE CAR IS NO GOOD AND I AM NOT AT FAULT FOR THE DEFECTS. THE ENTI... Read more
MINI
COOPER CONVERTIBLE
(2005) - STEERING
Sep 11, 2013
Incident date: Jul 18, 2013
THE POWER STEERING PUMP STARTS AND STOPS WHENEVER IT WANTS TO. YOU CAN BE DRIVING AND THE PUMP STOPS AND THE STEERING GETS VERY HARD. THE PUMP ALSO RUNS AFTER THE CAR IS SHUT OFF. I TOOK THE CAR TO THE DEALER AND WAS TOLD THAT THERE WAS AN EXTENDED WARRANTY TO COVER THE PROBLEM BUT THEY COULD NOT REPAIR IT FOR TWO MONTHS UNTIL PARTS CAME IN. I TOOK THE CAR BACK WHEN THE PARTS CAME IN AND THEN WHEN... Read more
Incident date: Aug 1, 2013
CHECK ENGINE LIGHT CAME ON. CHECKED IT AND ITS THE THERMOSTAT. I HAD REPLACED THE THERMOSTAT 1 YEAR AGO AND NOW AGAIN. WENT TO THE DEALERSHIP HERE IN SAN ANTONIO, TX AND THEY TOLD ME THEIR ON BACK ORDER. APPARENTLY 17,000 ON BACKORDER! ITS ALMOST BEEN A MONTH AND A HALF AND MY CAR IS STILL IN MY GARAGE WITH NO DEFINITE ANSWER FROM MINI. THERE HAS TO BE A BIGGER ISSUE THAT IS BEING COVERED UP BY MI... Read more
Incident date: Jul 27, 2013
TL* THE CONTACT OWNS A 2006 MINI COOPER S. THE CONTACT STATED THAT WHEN TURNING IN EITHER DIRECTION, THE POWER STEERING ASSIST WOULD SPORADICALLY FAIL AS THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE POWER STEERING PUMP AND FAN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE ... Read more
Incident date: Sep 9, 2013
IN ADDITION TO MY PREVIOUS POST, MORE INFORMATION ON THIS SITUATION, THIS NOTE SENT TO MINIUSA.COM, MY 2006 MINI COOPER HAS THE AIRBAG LIGHT ILLUMINATED ABOVE THE REAR VIEW MIRROR AND IS GENERATING AN ERROR 71, PASSENGER OCCUPANCY SENSOR FAULT. IT IS MY UNDERSTANDING THIS IS DUE TO A FAULTY SENSOR MAT UNDER THE SEAT. FROM MY RESEARCH I SEE THAT THIS HAS BEEN COVERED UNDER AN EXTENDED WARRAN... Read more
Incident date: Sep 9, 2013
IN ADDITION TO MY PREVIOUS POST, MORE INFORMATION ON THIS SITUATION, THIS NOTE SENT TO MINIUSA.COM, MY 2006 MINI COOPER HAS THE AIRBAG LIGHT ILLUMINATED ABOVE THE REAR VIEW MIRROR AND IS GENERATING AN ERROR 71, PASSENGER OCCUPANCY SENSOR FAULT. IT IS MY UNDERSTANDING THIS IS DUE TO A FAULTY SENSOR MAT UNDER THE SEAT. FROM MY RESEARCH I SEE THAT THIS HAS BEEN COVERED UNDER AN EXTENDED WARRAN... Read more
Incident date: Aug 1, 2013
SO, I HAVE ONE OF MANY THOUSANDS OF BAD THERMOSTAT HOUSINGS PART #11537534521( COOLING SYSTEM) . NONE OF THE PARTS HOUSES HAVE THEM IN STOCK. MINI SAID THAT THERE ARE 17,000+ OF THEM ON BACKORDER. 17,000! THIS APPEARS TO AFFECT MINIS FROM 2007 THROUGH 2010. SO, MINE SITS IN THE DRIVEWAY FOR AN INDETERMINABLE AMOUNT OF TIME. NOBODY ACTUALLY KNOWS WHEN (IF) THEY WILL BE AVAILABLE. THE PART HAS ... Read more
Incident date: Jul 2, 2013
POWER STEERING PUMP FAILED. ONCE IT CAME BACK ON IT DOESN'T SHUT OFF RUNNING THE BATTERY DEAD. *JB
Incident date: Aug 26, 2013
THERMOSTAT HOUSING DEVELOPED A LEAK RESULTING IN LOSS OF COOLANT, ENGINE OVERHEATED AND WARPED THE HEAD AND BENT VALVES. *JB
MINI
COOPER CLUBMAN S
(2008) - ENGINE
Sep 5, 2013
Incident date: Aug 17, 2013
THERMOSTAT FAILURE, AS DIAGNOSED BY DEALER. CAR UNDRIVEABLE. WORLD WIDE BAC KORDER ON THE PART FOR 2007-2010 MINI COOPERS. NO KNOWN DATE OF WHEN THE PART WILL BE AVAILABLE (OR IF) AND THE DEALER IN BEDFORD NH, STATED OVER 17,000 OF THESE PARTS ARE ON BACKORDER. A FAILED THERMOSTAT CAN LEAD TO STRANDED MOTORISTS, ENGINE OVERHEATING AND EXTENSIVE ENGINE DAMAGE. THIS PART IS NOTORIOUS FOR PREMAT... Read more
Incident date: Sep 1, 2013
I WAS DRIVING AND LOST ALL POWER IN MY STEERING. VERY HARD TO TURN, NEARLY GOT INTO AN ACCIDENT CROSSING THE YELLOW LINE IN THE MIDDLE OF THE ROAD. RECOVERED AND DROVE THE REST OF THE WAY HOME. *JB
Incident date: May 15, 2013
TL* THE CONTACT OWNS A 2003 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD NOISE EMERGED FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE IT WAS STATED THAT THE CVT TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. .... UPDATED 10-17-... Read more
Incident date: Sep 5, 2013
THE AIRBAG WARNING LIGHT IS ON AND DEALER HAS SAID THE SENSOR IN THE PASSENGER SEAT IS BAD AND THE PAD AND SENSOR MUST BE REPLACED AT A COST OF $1400. I CANNOT BELIEVE THAT A CAR THIS POPULAR HAS THIS KIND OF SAFETY ISSUE. I WOULD EXPECT MINI TO AT THE VERY LEAST TO COVER THE COST OF THE PAD OR SENSOR. UNBELIEVABLE. *JB
Incident date: Aug 3, 2013
MINI COOPER CALLED FOR RECALL LATELY TO REPLACE THE THERMOSTAT AND THERMOSTAT HOUSING ON ALL MINICOOPER S TYPE MANUFACTURED ON THE YEAR 2007-2008. THEY USED EXACTLY THE SAME THERMOSTAT AND THERMOSTAT HOUSING IN ALL MINI COOPER NON- S TYPE AS WELL. I HAVE A MINI COOPER MANUFACTURED IN DEC. 2007 AND IT WAS RELEASED ON 2008. RIGHT NOW, IT WAS DIAGNOSED THAT I NEED NEW THERMOSTAT AND THERMOSTAT HOUSIN... Read more
MINI
COOPER S COUNTRYMAN
(2011) - POWER TRAIN
Aug 30, 2013
Incident date: Aug 19, 2013
WITH JUST OVER 16000 MILES ON MY 2011 MINI COOPER S COUNTRYMAN, MY CLUTCH IS BURNED OUT! HAVING IT TOWED TO THE CLOSEST MINI DEALERSHIP AT 70 MILES AWAY, THEY ARE SAYING THE FAILURE IS DUE TO ABUSE AND IS NOT COVERED BY MINI USA WARRANTEE. I HAVE BEEN DRIVER FOR OVER 40 YEARS WITH MOST OF MY CARS BEING MANUAL TRANSMISSIONS AND HAVE NEVER HAD TO REPLACE A CLUTCH. AFTER SOME RESEARCH ONLINE, THE CLU... Read more
Incident date: Apr 15, 2007
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED A WHINING SOUND COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE POWER STEERING PUMP WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Incident date: Apr 9, 2013
UPON ACCELERATION WHEN THE TURBO CHARGER ENGAGES THERE IS A HIGH PITCHED SQUEAL WHICH CHANGES TONE DEPENDING UPON THE ACCELERATION. AFTERWARDS SMOKES STARTS LEAKING FROM THE HOOD SCOOP AND SIDES OF THE HOOD ITSELF. IT SMELLS OF BURNED OIL. I NOTICED OIL POOLING AT A CONNECTION POINT NEAR THE TURBO CHARGER UNIT. IN MID-AUGUST THE CAR FAILED IT'S EMISSIONS TEST DUE TO A CRACKED VALVE COVER. I H... Read more
Incident date: Apr 20, 2010
THIS VEHICLE HAS TWICE HAD A FAILURE OF THE TIMING CHAIN AS A RESULT OF A FAULTY TENSIONER, RESULTING IN CATASTROPHIC ENGINE FAILURE. THE FIRST INCIDENT OCCURRED FROM A DEAD STOP IN A PARKING LOT SO THERE WAS NO IMMEDIATE SAFETY ISSUE. THE SECOND INCIDENT, OCCURRING 12/03/2012, MANIFESTED AS THE VEHICLE WAS DE-ACCELERATING COMING OFF A HIGHWAY EXIT WITH A TOTAL LOSS OF POWER AT THE BOTTOM OF THE E... Read more
MINI
COOPER S CONVERTIBLE
(2005) - AIR BAGS
Aug 28, 2013
Incident date: May 1, 2012
AIRBAG SENSOR LIGHT IS ON, INDICATING A PROBLEM WITH THE PASSENGER AIRBAG. THIS IS A COMMON PROBLEM WITH MINIS AND CERTAIN BMWS. MINI HAS VOLUNTARILY REPAIRED THE DEFECT IN SOME VEHICLES BUT IS REFUSING TO REPAIR OTHERS. MINI TOLD ME TO TAKE IT TO A DEALER, PAY FOR A DIAGNOSTIC AND THEY'D THINK ABOUT A REPAIR. I HAVE NO FAITH IN THEIR WILLINGNESS TO PROVIDE A REPAIR SINCE ETHER HAVE REFUSED TH... Read more
Incident date: Jun 19, 2013
RE: 2009 MINI COOPER AIR BAG CONTROL UNIT ON JUNE 19TH, 2013, AT @ 54,200 MILES, THE AIR BAG WARNING LIGHTS ILLUMINATED ON THE TACHOMETER GAUGE AND CENTER SPEEDOMETER GAUGE AND AN OVERHEAD LIGHT WARNED THAT "PASSENGER AIRBAG IS OFF". ON AUGUST 26, 2013, AT 61,396 MILES, THE MORRISTOWN, NJ MINI COOPER DEALERSHIP CHARGED ME $140 FOR THE DIAGNOSES OF THIS ISSUE. INDICATED ON RECEIPT THAT "MRS ... Read more
Incident date: Aug 26, 2013
THIS IS MY 3RD MINI COOPER S. ON MY PREVIOUS 2 CARS, A 2004 AND A 2005, I HAD TO REPLACE THE BRAKE LINES FROM THE FRONT TO THE BACK BRAKES. BOTH CARS HAD ABOUT 50,000 MILES ON THEM. THE LINES ARE HELD IN PLACE BY "CLIPS" WHICH TRAP MOISTURE AND SALT. THIS CAUSES THE LINES TO RUST OUT AND FAIL, LOSING BRAKING ABILITY. SOMETHING THAT SHOULD NOT HAPPEN WITH A 50K MILE CAR AND CAN CAUSE SERIOUS INJ... Read more
Incident date: Aug 26, 2013
THE POWER STEERING PUMP FAILED IN MY 2002 MINI COOPER FOR THE SECOND TIME. FIRST TIME IT HAPPENED WAS IN 2011 AND I GOT A NEW PUMP AND HAD IT PROFESSIONALLY INSTALLED. TODAY, 08/26/2013 MY SECOND POWER STEERING PUMP FAILED. THIS IS A KNOWN ISSUE WITH THIS VEHICLE AND THERE HAS NOT BEEN A RECALL. I DO NOT HAVE THE TIME OR THE MONEY TO KEEP REPLACING A PART THAT SHOULD HAVE BEEN RECALLED YEARS A... Read more
Incident date: Aug 17, 2013
WHILE TURNING AT A HIGHWAY INTERSECTION, THE TIMING CHAIN FAILED WHICH, IN TURN, DESTROYED THE ENGINE. I WAS STRANDED IN THE MIDDLE OF THE INTERSECTION. I HAVE BEEN GIVEN A QUOTE OF 7,200.00 TO REPLACE THE ENGINE WITH A NEW ONE. *TR
Incident date: Aug 19, 2011
THE PASSENGER AIRBAG WARNING LIGHT ON THIS 2005 MINI COOPER STAYS ON AND WON'T GO OFF. DEALER ADVISED ON 8/19/2011 THAT THIS WOULD COST $1229.88 TO REPLACE THE SEAT MAT SENSOR BUT TOLD OWNER THAT THE AIRBAG WAS WORKING, IT WAS JUST THE SENSOR/LIGHT THAT DIDN'T WORK. MANY, MANY COMPLAINT ABOUT THIS EXACT ISSUE WITH THE 2005 MINI MODELS ARE ON THE INTERNET. DEALERS REFUSE TO CORRECT THE PROBLEM. ... Read more
Incident date: Jan 28, 2013
HELLO, I HAD BEEN EXPERIENCE PROBLEMS WITH THE POWER STEERING (LOOSING POWER) OF MY MINI COOPER S 2004 MODEL. IN JAN 2013, I BROUGHT MY 2004 MINI COOPER S FOR THE REPLACEMENT OF THE POWER-ASSIST STEERING FUNCTION, WHICH INCLUDE POWER STEERING HOSE ($56.25), POWER STEERING PUMP ($710.00) AND LABOR ($315.00). IN MAY 2013, I RECEIVED A NOTICE FOR THE REPAIR EXPENSE REIMBURSEMENT FROM MINI. ... Read more
Incident date: Aug 23, 2013
EHPS EXTENDED WARRANTY COVERAGE 4/11, I PURCHASED A 2003 MINI COOPER WITH 88327 MILES. 7/2011 THE POWER STEERING PUMP BEGAN MALFUNCTIONING, WORKING INTERMITTENTLY. I FILED A COMPLAINT WITH THE NHTSA. 5/24/13 I RECEIVED A LETTER FROM MINI USA OFFERING TO REIMBURSE THE COST OF STEERING PUMP REPAIRS. THEY ALSO STATED THAT IT WOULD TAKE 4 ' 6 WEEKS FOR REIMBURSEMENT. THE ONLY OTHER ITEM IN THE E... Read more
Incident date: Aug 20, 2012
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER'S SIDE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE FRONT PASSENGER'S SIDE SEAT COVER WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MI... Read more