Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Oct 24, 2013
IT HAS OIL LEAKS AROUND TURBO LINE WHICH THE OILS MAKE SMOKES AS THE OIL DRIP CONTACTS WITH DOWN PIPE. THIS MAY RESULT IN SERIOUS DAMAGE TO THE CAR. *TR
Incident date: Oct 1, 2013
WHILE DRIVING MY MINI THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO A LOCAL REPAIR SHOP THAT SPECIALIZES IN MINI'S. THE MANAGER TOLD ME THAT THE CRANKCASE VALVE NEEDS TO BE REPLACED AND IT IS BUILT INTO THE VALVE COVER. UPON INSPECTION THE MECHANIC ALSO DISCOVERED MY TIMING CHAIN IS ALMOST RUINED ALSO. I HAVE BEEN HEARING THE TIMING CHAIN RATTLE UPON START UP. *TR
Incident date: Apr 15, 2013
TL* THE CONTACT OWNS A 2007 MINI COOPER S. THE CONTACT STATED THAT TRANSMISSION FLUID WOULD LEAK FROM THE VEHICLE WHEN DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE IT WAS CONFIRMED THAT THE VEHICLE WAS LEAKING TRANSMISSION FLUID. THE AXLE AND SEAL FOR THE TRANSMISSION WAS REPLACED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE CONTACT ... Read more
MINI
COOPER COUNTRYMAN
(2013) - ENGINE
Oct 25, 2013
Incident date: Oct 2, 2013
TL* THE CONTACT OWNS A 2013 MINI COOPER COUNTRYMAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE VEHICLE HAD RUN OUT OF FUEL. THE CONTACT STATED THAT THE FUEL GAUGE INDICATED THERE WAS ADEQUATE FUEL IN THE VEHICLE AT THE TIME OF TH... Read more
MINI
COOPER COUNTRYMAN
(2013) - FUEL SYSTEM, GASOLINE
Oct 25, 2013
Incident date: Oct 2, 2013
TL* THE CONTACT OWNS A 2013 MINI COOPER COUNTRYMAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE VEHICLE HAD RUN OUT OF FUEL. THE CONTACT STATED THAT THE FUEL GAUGE INDICATED THERE WAS ADEQUATE FUEL IN THE VEHICLE AT THE TIME OF TH... Read more
MINI
COOPER S CONVERTIBLE
(2005) - POWER TRAIN
Oct 25, 2013
Incident date: Sep 3, 2012
WHEN MY MINI COOPER S CONVERTIBLE ONLY HAD AROUND 85,000 MILE ON SPEEDOMETER MY TRANSMISSION WOULD SUDDENLY HAVE DIFFICULTY GOING FROM 3RD TO 4TH GEAR AND STALL WHILE GOING DOWN THE ROAD AND I HAVE ALMOST BEEN REAR ENDED BY CARS BEHIND ME NOT EXPECTING ME TO STALL. UPON RESEARCHING WEB THERE ARE MANY SAME COMPLAINTS ABOUT THIS MODEL VEHICLE. IT IS A SAFETY ISSUE. MINI USA DID NOT AGREE TO FIX THE ... Read more
Incident date: Oct 17, 2013
TOTAL LOSS OF POWER AS I WAS CROSSING A MAJOR HIGHWAY, CAR TOWED TO LOCAL BMW CERTIFIED MECHANIC, SHOWS TIMING CHAIN MISFIRE, NEEDS TOTAL REPLACEMENT WITH MULTIPLE COMPONENTS NEEDING REPLACED DUE TO TIMING CHAIN PROBLEM. 3300$ WORTH OF DAMAGE TO ENGINE. APPARENT PROBLEM WITH TIMING CHAIN ON THOUSANDS OF MINI COOPER AND THEY HAVE NOT CALLED A RECALL ON THE PIECE. THIS WAS ALMOST A MAJOR ACCIDENT FO... Read more
Incident date: Oct 17, 2013
TOTAL LOSS OF POWER AS I WAS CROSSING A MAJOR HIGHWAY, CAR TOWED TO LOCAL BMW CERTIFIED MECHANIC, SHOWS TIMING CHAIN MISFIRE, NEEDS TOTAL REPLACEMENT WITH MULTIPLE COMPONENTS NEEDING REPLACED DUE TO TIMING CHAIN PROBLEM. 3300$ WORTH OF DAMAGE TO ENGINE. APPARENT PROBLEM WITH TIMING CHAIN ON THOUSANDS OF MINI COOPER AND THEY HAVE NOT CALLED A RECALL ON THE PIECE. THIS WAS ALMOST A MAJOR ACCIDENT FO... Read more
MINI
COOPER CONVERTIBLE
(2009) - ENGINE
Oct 23, 2013
Incident date: Oct 22, 2013
TL* THE CONTACT OWNS A 2009 MINI COOPER CONVERTIBLE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, IT WOULD VIBRATE AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 23,000.
Incident date: Oct 17, 2013
TOOK MY 2010 MINI COOPER S TO A MINI DEALERSHIP IN ANN ARBOR MI, WHERE THEY HAD THE CAR FOR 8 DAYS AND FINALLY CAME BACK TO ME SAYING THAT ITS THE TIMING CHAIN THAT NEEDS REPLACING, WHICH IS A FIX WITH A TOTAL COST OF AROUND $1,500. I PREVIOUSLY HAD A 2007 MINI COOPER, WHICH ALSO HAD THE SAME ISSUE, WHERE IN THAT CASE THE TIMING CHAIN HAD ACTUALLY BROKEN. THIS ISSUE SEEMS TO BE WIDESPREAD AND MINI... Read more
Incident date: Apr 17, 2013
JUST PURCHASED USED 09 MINI , 2ND OWNER, ON START UP CAR SOUNDED ROUGH, DIESELING SOUND AND WAS TOLD BY DEALER THAT IT WAS COMMON. THEN WHEN DRIVING AT LOW SPEEDS OR WHEN SLOWING DOWN, TERRIBLE RATTLE SOUND. TOOK IT IN FOR AN OIL CHANGE, AND THE RATTLE WENT AWAY, BUT THEN CAME BACK SHORTLY BEFORE NEXT OIL CHANGE WAS DUE. TOOK IT IN FOR OIL CHANGE AGAIN, AND SOUND WENT AWAY AGAIN, BUT THEN CAME BA... Read more
Incident date: Oct 21, 2013
I AM BEING TOLD BY KNAUZ MINI REPAIR THAT THE TIMING BELT NEEDS TO BE FIXED. IT IS A $2000 REPAIR. IN LOOKING AT THE INTERNET, IT SEEMS THAT THIS IS A COMMON PROBLEM THAT CAN HAVE TRAGIC CONSEQUENCES. IN FACT, THERE IS ONE CLASS ACTION SUIT IN NJ ABOUT IT. MINI REFUSES TO TAKE RESPONSIBILITY TO A DESIGN FAILURE. SOMETHING NEEDS TO BE DONE. *TR
Incident date: Oct 17, 2013
I WAS DRIVING ALONG AT ABOUT 35 MPH STEERING THROUGH A CURVE WHEN THE POWER STEERING FAILED. IT REQUIRED MAJOR EFFORT TO KEEP THE CAR TURNING THROUGH THE CURVE TO AVOID ONCOMING TRAFFIC. THIS SEEMS TO BE COMMON OCCURRENCE ON FIRST GENERATION MINI COOPERS AND COULD EASILY RESULT IN A SERIOUS ACCIDENT. IF MY 16 YEAR OLD DAUGHTER WHO TYPICALLY DRIVES THE CAR HAD BEEN AT THE WHEEL AT THE TIME THIS COU... Read more
Incident date: Oct 13, 2013
WHILE TRAVELING ON A HIGHWAY AT @ 55MPH, THE COOLANT TEMPERATURE WARNING LIGHT ILLUMINATED YELLOW AND THEN RED ON MY 2009 MINI COOPER. I STOPPED THE VEHICLE AND OBSERVED THAT THE CLIPS WHICH SECURED THE LOWER RADIATOR HOSE IN PLACE HAD BROKEN AND THE RADIATOR HOSE WAS HANGING HORIZONALLY ACROSS THE FRONT OF THE VEHICLE, DRAGGING ALONG THE GROUND. A HOLE HAD BEEN WORN THROUGH THE HOSE A... Read more
Incident date: Feb 4, 2013
MY 2007 MINI COOPER S EXPERIENCED THE DEATH RATTLE. I HAD TO HAVE THE TIMING/TENSIONER CHAIN REPLACED. THIS IS A KNOWN DEFECT AND MINI COOPER SHOULD BE REQUIRED TO RECALL THEIR CARS AND FIX THEM. *TR
Incident date: Mar 22, 2008
TL* THE CONTACT OWNS A 2007 MINI COOPER S. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED AND OVER-HEATED, CAUSING SMOKE TO EMIT FROM UNDER THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 11,562 A... Read more
Fire
Incident date: Oct 15, 2013
THE BMW MINI COOPER 2006 HAS THE SAME SAFETY PROBLEM AS DESCRIBED IN THE NHTSA ACTION NUMBER : EA08001, NHTSA RECALL CAMPAIGN NUMBER : 08V384000 BUT WAS NOT INCLUDED IN THE VEHICLE RECALL LIST. THERE ARE MANY MANY OWNERS HAVING TO PAY $1000 - $2000 FOR REPAIRS CONCERNING DEFECTS TO THE FRONT PASSENGER SEAT AIR BAG OCCUPANT DETECTION MAT. THE BROKEN CIRCUIT CAN LEAD TO THE DEACTIVATION OF THE PASS... Read more
Incident date: Oct 15, 2013
THE BMW MINI COOPER 2006 HAS THE SAME SAFETY PROBLEM AS DESCRIBED IN THE NHTSA ACTION NUMBER : EA08001, NHTSA RECALL CAMPAIGN NUMBER : 08V384000 BUT WAS NOT INCLUDED IN THE VEHICLE RECALL LIST. THERE ARE MANY MANY OWNERS HAVING TO PAY $1000 - $2000 FOR REPAIRS CONCERNING DEFECTS TO THE FRONT PASSENGER SEAT AIR BAG OCCUPANT DETECTION MAT. THE BROKEN CIRCUIT CAN LEAD TO THE DEACTIVATION OF THE PASS... Read more
Incident date: Oct 16, 2013
I HAVE A 2006 MINI COOPER CONV S, APROX 53,000 MILES, HAS A CVT AUTOMATIC TRANSMISSION, AT THIS TIME SHIFTING IN 1ST, 2ND AND 3RD GEARS HAS BEEN ERRATIC, WITH VERY JERKY SHIFTING AND SPEED. *TR
Incident date: Sep 6, 2012
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT STATED THAT THE FRONT PASSENGER'S SEAT WAS OCCUPIED WHEN THE AIR BAG DEACTIVATED WARNING MESSAGE DISPLAYED. THE CONTACT STATED THAT THE DEALER REPLACED THE SEAT MAT SENSOR BUT THE REPAIR DID NOT REMEDY THE ISSUE. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER FOR A DIAGNOSTIC TEST, WHICH CONFIRMED THAT THERE WAS A DEFECT IN THE SEAT MAT SENSOR.... Read more
Incident date: Dec 1, 2012
WHILE DRIVING AT ANY SPEED I OR MY HUSBAND HAVE LOST POWER STEERING IN OUR 2005 MINI COOPER S. THIS ELECTRO-HYDRAULIC POWER STEER PUMP & FAN HAS BEEN A LONG STANDING PROBLEM IN THESE MINIS. (THIS HAS BEEN A COMPLETE RECALL IN CANADA.) THE LOSS OF POWER STEERING MAKES THE VEHICLE VERY UNSAFE AS IT IS A SUDDEN ONSET. IT IS PROBLEMATIC AT SLOW OR FAST SPEEDS. I CAN BARELY STEER THE VEHICLE WHEN T... Read more
MINI
COOPER S CONVERTIBLE
(2010) - ENGINE
Oct 11, 2013
Incident date: Oct 1, 2012
ENGINE NOISE DUE TO TIMING CHAIN AND TENSIONER DEFECT. IF THE CHAIN OR TENSIONER FAIL COMPLETELY THIS COULD CAUSE THE VEHICLE TO STALL IN MOVING TRAFFIC OR CREATE A ROADSIDE HAZARD. *TR
MINI
COOPER CLUBMAN
(2009) - ENGINE
Oct 10, 2013
Incident date: Oct 2, 2013
MY CAR OVERHEATED AFTER DRIVING ONLY 15 MILES ON THE HIGHWAY. THE WARNING LIGHT CAME ON (RED- STOP LET THE ENGINE COOL DOWN) THEN WENT OFF THEN CAME BACK ON (ORANGE- CONTINUE ON YOUR JOURNEY; LET ENGINE COOL DOWN SOON). BY THE TIME I LOCATED THE SYMBOL TO SEE WHAT THE PROBLEM WAS I WAS AT MY EXIT. THE CAR SPUTTERED AND STALLED ON THE OFF RAMP AND I COULD SEE BLACK SMOKE AND SMELL BURNING FROM UN... Read more
MINI
COOPER CLUBMAN
(2009) - ELECTRICAL SYSTEM
Oct 10, 2013
Incident date: Oct 2, 2013
MY CAR OVERHEATED AFTER DRIVING ONLY 15 MILES ON THE HIGHWAY. THE WARNING LIGHT CAME ON (RED- STOP LET THE ENGINE COOL DOWN) THEN WENT OFF THEN CAME BACK ON (ORANGE- CONTINUE ON YOUR JOURNEY; LET ENGINE COOL DOWN SOON). BY THE TIME I LOCATED THE SYMBOL TO SEE WHAT THE PROBLEM WAS I WAS AT MY EXIT. THE CAR SPUTTERED AND STALLED ON THE OFF RAMP AND I COULD SEE BLACK SMOKE AND SMELL BURNING FROM UN... Read more
Incident date: Sep 27, 2013
I WAS DRIVING ON THE INTERSTATE, WHEN WITHOUT ANY WARNING OR INDICATORS, THE ENGINE SHUT OFF. I WAS STUCK IN A DANGEROUS PLACE, WITH HIGH-SPEED TRAFFIC FOR SOMETIME. THE DEALER WHO AS MY CAR SAYS: "THE PRIMARY CAUSE OF THE ENGINE FAILURE WAS THE LOCKING UP OF THE VACUUM PUMP. CONSEQUENTLY THIS CAUSED THE BOLT ON THE EXHAUST CAM SHAFT SPROCKET TO SHEER OFF CAUSING THE VEHICLE TO RUN OUT OF T... Read more
MINI
COOPER S CONVERTIBLE
(2005) - ENGINE
Oct 10, 2013
Incident date: Dec 5, 2012
LAST DECEMBER MY STEERING WENT OUT ON MY CAR. I DID SOME RESEARCH ONLINE AND FOUND THAT A POSSIBLE CLASS ACTION SUIT WAS IN THE PROCESS. I CALLED MINI NORTH AMERICA TO DISCUSS MY FINDINGS AND TO SEE IF A RECALL WAS IN THE WORKS. THE CUSTOMER SERVICE AGENT STATED SHE WASN'T AWARE OF ANY. I TOOK THE CAR TO MY DEALER AND HAD TO HAVE 4,000 DOLLARS IN REPAIRS. WATER PUMP, SUPER CHARGER AND SEVERAL BEAR... Read more
MINI
COOPER CONVERTIBLE
(2008) - POWER TRAIN
Oct 10, 2013
Incident date: Oct 9, 2013
TRANSMISSION FAILED (CVT). VEHICLE HAS LOW MILES AND COST TO REPAIR IS OVER $8,000. *TR
MINI
COOPER CONVERTIBLE
(2005) - STEERING
Oct 9, 2013
Incident date: Dec 11, 2012
TL* THE CONTACT OWNS A 2005 MINI COOPER CONVERTIBLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, SHE NOTICED SMOKE EMITTING FROM UNDER THE HOOD. IN ADDITION, THERE WAS A STRONG BURNING ODOR INSIDE OF THE VEHICLE WITH A SUDDEN LOSS OF POWER STEERING. THERE WERE NO WARNING INDICATORS ILLUMINATED AT THE TIME OF THE MALFUNCTION. THE VEHICLE TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSI... Read more
Fire
Incident date: Oct 9, 2013
ACCELERATING AFTER BEING STOPPED AT A RED LIGHT, LOST POWER STEERING, SMOKE CAME OUT OF HOOD, ENGINE TEMPERATURE REDLINED, AND BATTERY LIGHT CAME ON. *TR
Incident date: Oct 9, 2013
ACCELERATING AFTER BEING STOPPED AT A RED LIGHT, LOST POWER STEERING, SMOKE CAME OUT OF HOOD, ENGINE TEMPERATURE REDLINED, AND BATTERY LIGHT CAME ON. *TR
Incident date: Oct 9, 2013
ACCELERATING AFTER BEING STOPPED AT A RED LIGHT, LOST POWER STEERING, SMOKE CAME OUT OF HOOD, ENGINE TEMPERATURE REDLINED, AND BATTERY LIGHT CAME ON. *TR
MINI
COOPER COUNTRYMAN
(2012) - VISIBILITY/WIPER
Oct 7, 2013
Incident date: Oct 7, 2013
VEHICLE HAS NON-HEATED SIDE MIRRORS. AT TEMPERATURES BELOW 60F THEY FOG OVER OR ICE OVER WHEN COLDER. VISIBILITY IS LITERALLY ZERO ON BOTH SIDES OF THE CAR. *TR
Incident date: Jun 5, 2012
WAS DRIVING HOME FROM WORK, WENT TO TURN A CORNER AND THE STEERING GOT VERY HARD. *TR
Incident date: Oct 2, 2013
STEERING WOULD WORK FINE SOME OF THE TIME BUT THEN BECOME VERY HARD TO TURN. *TR
Incident date: Oct 2, 2013
POWER STEERING FAILED WHILE I WAS DRIVING THE VEHICLE AND I ALMOST CRASHED. *TR
Incident date: Oct 2, 2013
POWER STEERING FAILED WHILE I WAS DRIVING THE VEHICLE AND I ALMOST CRASHED. *TR
Incident date: Sep 30, 2013
I WAS EXITING FROM 35TH STREET IN NEWPORT NEWS, VA ONTO THE WARWICK BLVD OFF RAMP IN TRAFFIC, COASTING WITH THE BRAKES AT ABOUT 5 MPH, WHEN I WAS REAR ENDED BY A NAVY OPERATED FLAT NOSE SCHOOL BUS, WHICH FORCED MY VEHICLE INTO A LATE MODEL CHEVY TRAILBLAZER. MY AIR BAGS (FRONT AND SIDE) DID NOT DEPLOY, AND WHEN I CAME TO REST MY SEAT BACK HAD RECLINED AGAINST MY CHILD'S CAR SEAT (CHILD WAS NOT IN ... Read more
Crash
2 injured
Incident date: Sep 30, 2013
I WAS EXITING FROM 35TH STREET IN NEWPORT NEWS, VA ONTO THE WARWICK BLVD OFF RAMP IN TRAFFIC, COASTING WITH THE BRAKES AT ABOUT 5 MPH, WHEN I WAS REAR ENDED BY A NAVY OPERATED FLAT NOSE SCHOOL BUS, WHICH FORCED MY VEHICLE INTO A LATE MODEL CHEVY TRAILBLAZER. MY AIR BAGS (FRONT AND SIDE) DID NOT DEPLOY, AND WHEN I CAME TO REST MY SEAT BACK HAD RECLINED AGAINST MY CHILD'S CAR SEAT (CHILD WAS NOT IN ... Read more
Crash
2 injured
Incident date: Sep 30, 2013
I WAS EXITING FROM 35TH STREET IN NEWPORT NEWS, VA ONTO THE WARWICK BLVD OFF RAMP IN TRAFFIC, COASTING WITH THE BRAKES AT ABOUT 5 MPH, WHEN I WAS REAR ENDED BY A NAVY OPERATED FLAT NOSE SCHOOL BUS, WHICH FORCED MY VEHICLE INTO A LATE MODEL CHEVY TRAILBLAZER. MY AIR BAGS (FRONT AND SIDE) DID NOT DEPLOY, AND WHEN I CAME TO REST MY SEAT BACK HAD RECLINED AGAINST MY CHILD'S CAR SEAT (CHILD WAS NOT IN ... Read more
Crash
2 injured
MINI
COOPER COUNTRYMAN
(2011) - ENGINE
Oct 2, 2013
Incident date: Sep 14, 2013
THE 2011 MINI COOPER COUNTRYMAN HAS A POORLY DESIGNED CUP HOLDER THAT PUNCTURES CUPS CAUSING LIQUID TO LEAK. THIS CUP HOLDER IS NOT PROPERLY SEALED AND ALLOWS FLUID (CONDENSATION) INTO THE GEARSHIFT ASSEMBLY. THIS CAUSES THE INABILITY TO SHIFT GEARS PROPERLY. IT WILL ALSO CAUSE THE KEY TO BE STUCK IN THE IGNITION. MINI WILL NOT TAKE RESPONSIBILITY FOR THE LABOR TO FIX THE ISSUE AND WILL ALSO N... Read more
MINI
COOPER COUNTRYMAN
(2011) - VEHICLE SPEED CONTROL
Oct 2, 2013
Incident date: Sep 14, 2013
THE 2011 MINI COOPER COUNTRYMAN HAS A POORLY DESIGNED CUP HOLDER THAT PUNCTURES CUPS CAUSING LIQUID TO LEAK. THIS CUP HOLDER IS NOT PROPERLY SEALED AND ALLOWS FLUID (CONDENSATION) INTO THE GEARSHIFT ASSEMBLY. THIS CAUSES THE INABILITY TO SHIFT GEARS PROPERLY. IT WILL ALSO CAUSE THE KEY TO BE STUCK IN THE IGNITION. MINI WILL NOT TAKE RESPONSIBILITY FOR THE LABOR TO FIX THE ISSUE AND WILL ALSO N... Read more
MINI
COOPER COUNTRYMAN
(2011) - EQUIPMENT ADAPTIVE/MOBILITY
Oct 2, 2013
Incident date: Sep 14, 2013
THE 2011 MINI COOPER COUNTRYMAN HAS A POORLY DESIGNED CUP HOLDER THAT PUNCTURES CUPS CAUSING LIQUID TO LEAK. THIS CUP HOLDER IS NOT PROPERLY SEALED AND ALLOWS FLUID (CONDENSATION) INTO THE GEARSHIFT ASSEMBLY. THIS CAUSES THE INABILITY TO SHIFT GEARS PROPERLY. IT WILL ALSO CAUSE THE KEY TO BE STUCK IN THE IGNITION. MINI WILL NOT TAKE RESPONSIBILITY FOR THE LABOR TO FIX THE ISSUE AND WILL ALSO N... Read more
MINI
COOPER S CONVERTIBLE
(2005) - STEERING
Sep 30, 2013
Incident date: Sep 27, 2013
MY BROTHER WAS DRIVING MY 2005 MINI COOPER S CONVERTIBLE WHEN HE SMELLED WIRES BURNING AND SMOKE, WENT TO PULL OVER AND THE CAR WAS HARD TO CONTROL. UPON INSPECTION THE MECHANIC SAID THAT THE POWER STEER PUMPS ELECTRONICS HAD CAUGHT FIRE AND BURNED THE ADJACENT PARTS. UPON CONTACT RAULPH SCHOMP MINI COOPER DEALER I WAS TOLD THAT MY VIN NUMBER WAS NOT INCLUDED IN THE CARS BEING REPLACED FOR SIMIL... Read more
Fire
MINI
COOPER S US
(2009) - ENGINE
Sep 30, 2013
Incident date: Sep 30, 2013
THERMOSTAT HOUSING DESIGN FLAW. SPOKE WITH PART DEPT MANAGER ABOUT THE THERMOSTAT HOUSING LEAKING COOLANT AND WAS TOLD THAT THERE SEEMS TO BE A DESIGN FLAW IN THAT THE HEATING ELEMENT IN THE HOUSING CAUSES THE PART TO SPLIT OPEN WHERE THE 2 PIECES WERE SEAMED TOGETHER. THIS HAS BEEN REPORTED TIME AND TIME AGAIN AND CURRENTLY THAT PARTICULAR PART IS ON BACK-ORDER AND THUS NOT ABLE TO DRIVE THE CA... Read more
Incident date: Sep 15, 2013
TIMING CHAIN MAKING TERRIBLE RATTLE. AFTER RESEARCH THIS SEEMS TO BE A NEW AND QUITE COMMON PROBLEM. THIS NEEDS TO BE RECALLED. *TR
Incident date: Jul 1, 2013
THE AIR BAG LIGHT IS CONTINUOUSLY LIT ON MY 2006 MINI COOPER. INITIALLY THE LIGHT WAS INTERMITTENTLY ON; HOWEVER NOW IT REMAINS PERMANENTLY LIGHT. THE DEALER HAS INDICATED THAT THE PASSENGER OC3 MAT IS FAULTY AND WILL BE REQUIRE A $1,000+ FIX. INTERNET SEARCHES HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH THIS VEHICLE AND THE SAME ISSUE HAS OCCURRED MULTIPLE TIMES ON SOME VEHICLES, EVEN AFTER ... Read more
Incident date: Sep 8, 2013
THE CAR WAS PARKED IN FRONT OF OUR TOWNHOME. THAT AFTERNOON, MY NEIGHBOR KNOCKED ON THE DOOR TO TELL ME THAT THERE WAS BLACK SMOKE COMING OUT FROM UNDER THE HOOD AND THAT SHE HAD HEARD A LOUD POP UNDER THE HOOD. AFTER CALLING THE FIRE DEPARTMENT, THE FIREFIGHTERS CAUTIOUSLY RAISED THE HOOD AND DISCOVERED THAT SOMETHING HAD CAUGHT FIRE UNDER THE HOOD. THEY TOLD ME TO NOT DRIVE THE VEHICLE, AND I... Read more
Fire
Incident date: Sep 8, 2013
THE CAR WAS PARKED IN FRONT OF OUR TOWNHOME. THAT AFTERNOON, MY NEIGHBOR KNOCKED ON THE DOOR TO TELL ME THAT THERE WAS BLACK SMOKE COMING OUT FROM UNDER THE HOOD AND THAT SHE HAD HEARD A LOUD POP UNDER THE HOOD. AFTER CALLING THE FIRE DEPARTMENT, THE FIREFIGHTERS CAUTIOUSLY RAISED THE HOOD AND DISCOVERED THAT SOMETHING HAD CAUGHT FIRE UNDER THE HOOD. THEY TOLD ME TO NOT DRIVE THE VEHICLE, AND I... Read more
Fire
Incident date: Sep 26, 2013
WE BOUGHT 2 2003 MINI COOPERS IN 2003. BOTH VEHICLES HAD ELECTRIC POWER STEERING PUMP FAILURES, ONE IN MARCH 09 AT 143060 AND THE OTHER MINI IN JULY 2010 AT 133380. WE RECEIVED THE EPS EXTENDED WARRANTY LETTER AND SENT IN OUR CLAIM, USPS DOCUMENTED DELIVERY TO MINI USA ON JUNE 29, 2013. I HAVE CALLED MINI "CUSTOMER SERVICE" ON AUGUST 8, AUGUST 29, AND TODAY SEPTEMBER 26. NO ONE THERE CAN TELL ... Read more
Incident date: May 1, 2012
POWER STEERING PUMP FAILED WHILE TRAVELING AT HIGHWAY SPEED LATE AT NIGHT ON A LONG ROAD TRIP HOME. WAS TOLD BY MECHANIC THIS IS A COMMON PROBLEM WITH THIS VEHICLE MAKE AND MODEL AND WELL KNOWN BY MINI/BMW. *JS