Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
MINI
COOPER COUNTRYMAN
(2011) - ENGINE
Dec 9, 2013
Incident date: Dec 9, 2012
TL* THE CONTACT OWNS A 2011 MINI COOPER COUNTRYMAN. THE CONTACT STATED THAT WHILE PARKING, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO MOVE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE MAIN COMPUTER WAS REPROGRAMMED TO REMEDY THE STEERING SYSTEM FAILURE. MONTHS LATER, THE STEERING SYSTEM FAILURE RECURRED ACCOMPANIED BY A BURNING ODOR. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO REPROG... Read more
MINI
COOPER COUNTRYMAN
(2011) - STEERING
Dec 9, 2013
Incident date: Dec 9, 2012
TL* THE CONTACT OWNS A 2011 MINI COOPER COUNTRYMAN. THE CONTACT STATED THAT WHILE PARKING, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO MOVE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE MAIN COMPUTER WAS REPROGRAMMED TO REMEDY THE STEERING SYSTEM FAILURE. MONTHS LATER, THE STEERING SYSTEM FAILURE RECURRED ACCOMPANIED BY A BURNING ODOR. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO REPROG... Read more
Incident date: Nov 20, 2013
ENGINE SEEMED TO BE LACKING POWER INTERMITTENTLY DRIVING TO WORK. FELT SOMETHING WAS WRONG, BUT NO INDICATOR LIGHTS DISPLAYED SO I CONTINUED DRIVING. NOTICED HEATER BEGAN BLOWING COLD AIR, YELLOW WARNING LIGHT CAME ON INDICATING ENGINE WAS BEGINNING TO OVERHEAT. WITHIN 10 SECONDS, RED WARNING LIGHT REPLACED THE FIRST LIGHT (ENGINE OVERHEATING!). CONTINUED ON UNTIL I COULD SAFELY STOP. CALLED WRECK... Read more
Incident date: Nov 29, 2013
WAS TOLD BY MECHANIC AT DEALERSHIP TIMING CHAIN TENSIONER HAD BEEN REPLACED WHILE IN FOR SERVICE IN PAST BUT NOW IT NEEDS REPLACED ANOTHER EMPLOYEE 2 DAYS LATER SAYS NO RECORD OF IT. I NEED TO PAY FULL AMOUNT. TOO EARLY FOR TIMING CHAIN REPLACEMENT TO BE REQUIRED IN A DECENT CAR. DEFECT. NEEDS RECALL. *TR
Incident date: Nov 30, 2013
DRIVING MINI COOPER S WHEN ALL OF A SUDDEN I LOST POWER TO THE CAR AND WAS ABLE TO GET IT OFF THE HWY. TIMING CHAIN BROKE AND DAMAGED THE ENGINE. THE CAR HAS 91,000 MILES ON IT. *TR
Incident date: Dec 2, 2013
TL* THE CONTACT OWNS A 2009 MINI COOPER. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING APPROXIMATELY 45 MPH WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE WATER PUMP WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPR... Read more
Incident date: Oct 10, 2013
TIMING CHAIN FAILURE. HAPPENED ON FREEWAY. COMPLETE LOSS OF POWER, HAD TO BE TOWED. *TR
Incident date: Nov 18, 2013
RECEIVED A LETTER FROM MINI ON 11/16/13 NOTIFYING ME OF POSSIBILITY OF FAULTY CHAIN TENSIONER, WHICH NEEDED TO BE "CHECKED FOR WEAR AND REPLACED IF NECESSARY," AND THAT I SHOULD CONTACT AN AUTHORIZED MINI DEALER TO ARRANGE AN APPOINTMENT. NO INDICATION THAT THE VEHICLE SHOULD NOT BE DRIVEN. TWO DAYS LATER (11/18/13), JUST AS I WAS ABOUT TO SCHEDULE AN APPOINTMENT, THE VEHICLE BEGAN TO SHAKE, THE... Read more
Incident date: Jun 3, 2013
HAVE FOUND THAT MY MINI IS HAVING THE EXACT SAME ISSUES AS THOSE COVERED BY THE BMW SERVICE RECALL ARE HAVING, ALTHOUGH MINE IS NOT COVERED AS CONFIRMED BY MINI CUSTOMER RELATIONS. THIS SHOULD BE EXTENDED TO INCLUDED ALL MINIS THAT ARE HAVING THIS ISSUE AND NOT ONLY THOSE THAT OPTED FOR THE UPGRADED MODEL S. *TR
Incident date: Nov 22, 2013
I STARTED THE CAR AND A LOUD RATTLING NOISE CAME FROM THE ENGINE. I DROVE ABOUT 5 MILES AND THE OIL CHECK LIGHT CAME ON. I DECIDED TO TAKE IT TO A JIFFY LUBE THAT WAS WITHIN 2 MILES AND THEN THE ENGINE LIGHT CAME ON. BY THE TIME I GOT TO JIFFY LUBE THE CAR DIDN'T HAVE ANY OIL LEFT. THE CAR WAS SERVICED BY THE MINI DEALER ONLY 4 MONTHS PRIOR. HAD THE CAR TOWED 1 1/2 HOURS TO THE NEAREST MINI D... Read more
Incident date: Nov 8, 2013
I WAS ON MY WAY BACK TO WORK FROM LUNCH IN MY 2005 MINI COOPER S AND MY POWER STEERING SUDDENLY AND WITHOUT WARNING FAILED IN THE MIDDLE OF A CURVE! I FORTUNATELY MANAGED TO REGAIN CONTROL OF THE VEHICLE AND LIMP TO THE PARKING LOT TO PULL OVER. THEN, I TURNED THE CAR OFF TO GET OUT, AND DISCOVERED MY POWER STEERING PUMP WAS STILL RUNNING EVEN WITH THE CAR COMPLETELY OFF!? I WAS AFRAID THAT THIS W... Read more
Incident date: Oct 18, 2013
THE AIR BAG SYSTEM WARNING LIGHT IN THE GAUGE CLUSTER IS LIT AT ALL TIMES. THE REPAIR SHOP TELLS ME THAT THIS IS BECAUSE THE SENSOR MAT IN THE PASSENGER SEAT HAS FAILED AND MUST BE REPLACED. MY RESEARCH INDICATES THAT THIS IS A VERY COMMON ISSUE THAT IS UNJUSTIFIABLE EXPENSIVE TO REPAIR. THE REPAIR SHOP ALSO TELLS ME THAT ALL OF THE AIR BAGS IN THE CAR ARE DISABLED AS LONG AS THE WARNING LIGHT ... Read more
Incident date: Oct 18, 2013
THE AIR BAG SYSTEM WARNING LIGHT IN THE GAUGE CLUSTER IS LIT AT ALL TIMES. THE REPAIR SHOP TELLS ME THAT THIS IS BECAUSE THE SENSOR MAT IN THE PASSENGER SEAT HAS FAILED AND MUST BE REPLACED. MY RESEARCH INDICATES THAT THIS IS A VERY COMMON ISSUE THAT IS UNJUSTIFIABLE EXPENSIVE TO REPAIR. THE REPAIR SHOP ALSO TELLS ME THAT ALL OF THE AIR BAGS IN THE CAR ARE DISABLED AS LONG AS THE WARNING LIGHT ... Read more
MINI
COOPER S CLUBMAN
(2009) - POWER TRAIN
Nov 22, 2013
Incident date: Jul 8, 2013
BOTH THE TENSIONER AND THE TIMING CHAIN WENT ON THIS CAR WITH IN A FEW DAYS. WE WERE LUCKY THAT IT DID NOT TEAR APART THE ENGINE. WE CALLED MINI COOPER, AND NEW COUNTRY MINI WHERE WE BOUGHT THE CAR BRAND NEW, AND WERE TOLD THAT THERE WERE NO ISSUES WITH THESE ITEMS. HOWEVER, EVERY MINI CHAT ROOM IT WAS A HOT TOPIC. WE ORDERED THE PARTS AND MY HUSBAND INSTALLED THEM. IN OCTOBER WE RECEIVED A SERVIC... Read more
MINI
COOPER S CLUBMAN
(2009) - STRUCTURE:BODY
Nov 22, 2013
Incident date: Jun 4, 2013
THE DRIVERS SIDE DOOR IS FROZEN, IT CANNOT BE OPENED, FROM MINI FORUMS I HAVE SEEN WHERE THIS IS A SERIOUS ONGOING PROBLEM. NOW THE BACK BARN DOOR IS FROZEN SHUT. THE LOCKS ARE OBVIOUSLY BROKEN, YET THE DEALERSHIP EXPECTS THAT WE WILL COVER THIS OUT OF POCKET TO THE TUNE OF $1800. OBVIOUSLY THEY HAVE PROBLEMS. *TR
Incident date: Nov 15, 2013
IN AN OFFSET FRONTAL ACCIDENT, BOTH FRONT AIRBAGS DEPLOYED EVEN WITH THE FRONT PASSENGER SEAT UNOCCUPIED. BASED UPON INFORMATION PROVIDED ABOUT THIS VEHICLE, THE PASSENGER SIDE AIR BAG SHOULD NOT HAVE DEPLOYED. THIS APPEARS TO BE A DEFECT RELATED TO THE OPERATION OF THE AIR BAG DEPLOYMENT SYSTEM. THE DRIVER OF THIS VEHICLE SUFFERED A SERIOUS SECOND DEGREE BURN APPROXIMATELY 2 INCHES IN DIAMET... Read more
Crash
1 injured
Incident date: Jan 7, 2013
OCCUPANT SEAT SENSOR FAILURE IN PASSENGER SEAT, AIRBAG LIGHT COMES ON AND STOPS AIRBAG OPERATION. I BELIEVE MINI/BMW IS LIABLE FOR THIS SAFETY ISSUE AND SHOULD FIX IT UNDER RECALL. SEVERAL PASSENGERS HAVE REFUSED TO RIDE IN MY CAR FOR FEAR OF SAFETY. PART IS $1200 PLUS INSTALLATION AND REPROGRAMMING. THIS IS A VERY COMMON KNOWN ISSUE. MINI/BMW'S NEGLIGENCE ON THIS ISSUE IS ASTONISHING. *TR
Incident date: Nov 20, 2013
I HAD ISSUE WITH THE STEERING WHEEL PUMP A YEAR AGO, AND I REPLACED IT. BUT LAST NIGHT WHEN I WAS DRIVING HOME, THE STEERING WHEEL WOULDN'T TURN AND I ALMOST GOT INTO A CAR ACCIDENT. LUCKILY TRAFFIC WAS SLOW AND I WAS CLOSE TO MY HOUSE. UNFORTUNATELY, IT WAS EXTREMELY HARD FOR ME TO MAKE ANY TURN. I HAD TO CALL A TOWING COMPANY AND MY CAR IS NOW AT THE MINI DEALER IN CHICAGO. I ALREADY SPENT O... Read more
Incident date: Oct 25, 2013
THE CAR HAD A HARD TIME GETTING UP TO 65MPH . THERE WAS A LACK OF ACCELERATION FROM A DEAD STOP TO CRUISING SPEED. THE CAR HAD A WATER PUMP AND RADIATOR INSTALLED 4 MONTHS PRIOR TO MY TROUBLE. MINI TOLD ME THAT MY TIMING BELT TENSIONER HAD BROKE .I NEEDED TO HAVE A NEW TIMING BELT INSTALLED BECAUSE IT HAD STRETCHED .IT WAS NO LONGER ABLE TO KEEP THE TIMING CORRECT .I ASKED WHY WHEN THEY CHANGED TO... Read more
Incident date: Nov 21, 2013
I WAS DRIVING HOME FROM WORK ON 21 NOVEMBER 2013 WHEN THE CHECK ENGINE LIGHT ON MY MINI CAME ON. I CALLED THE DEALER TO SCHEDULE THE APPOINTMENT. BY THE TIME I GOT OFF THE PHONE WITH THE DEALER, THE LIGHT TURNED OFF. AROUND 5 MILES FURTHER DOWN THE ROAD THE LIGHT CAME BACK ON AND THEN THE CAR ERUPTED IN FLAMES. I AM UNSURE WHERE ELSE TO FILE A COMPLAINT BUT I THOUGHT I WOULD BEGIN HERE. *TR
Fire
Incident date: Sep 1, 2005
I HAVE 2002 MINI COOPER ORIGINAL OWNER AND I HAD WINDSHELD, TRANSMISSION REPLACED. MAIN ISSUE I STILL HAVE IS STREERING LOOSE POWER. I GOT A LETTER FROM MINI SAID IT EXTENDED WARRANTY NOT A RECALL. MINI CO. NEVER RECALL ANY ISSUES. CALL DEALER FOR THIS STREERING PROBLEM BUT MY 2002 MINI IS NOT UNDER THIS CAMPAIGN. I HAVE THAT STREERING LOOSE POWER MIDDLE OF DRIVING BUT THIS IS NOT EVEN RECALL? I H... Read more
Incident date: Nov 26, 2012
TL* THE CONTACT OWNS A 2006 MINI COOPER S. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE PASSENGER'S SEAT MAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 45,000.
Incident date: Nov 18, 2013
TURBO OIL SUPPLY LINE IS LEAKING OIL ON MY 2008 COOPER S, THE DEALER HAS RECOMMEND REPLACEMENT AT A COST OF $900. I INITIALLY TOOK THE CAR IN FOR A RECALL TO INSTALL A HEAT SHIELD ON THE SAME OIL LINE, SOME ONLINE RESEARCH (INCLUDING MANY OFFICIAL COMPLAINTS HERE) HAS SUGGESTED THAT THE LACK OF A HEAT SHIELD HAS CAUSED THIS FAILURE, YET IT IS NOT COVERED UNDER THE RECALL. YET ANOTHER UNFORTUNATE D... Read more
Incident date: Oct 21, 2013
FUEL LEAK A/P MINI SERVICE; NOT COVERED BY EXTENDED WARRANTY; AFTER EXTENSIVE RESEARCH ADVISED SERVICE REPRESENTATIVE OF THE REPORTED DESIGN FLAW IN CRIMP DEVICE HOLDING OIL LINE CONNECTING TO TURBO. ADVISED BY INDEPENDENT MECHANIC TURBO UNIT DEFECTIVE, NEEDS REPLACEMENT. MINI OF FAIRFIELD RETURNED VEHICLE IN AN UNSAFE MANNER WITH STRIPPED BOLTS AND IMPROPER PLACEMENT OF OIL PAN. AFTER CALLING ... Read more
Incident date: Oct 28, 2013
I HAVE A 2004 MINI COOPER IT HAS RECENTLY REACHED 87000 MILES AND THE CVT TRANSMISSION IS FAILING. NORMALLY YOU CHANGE YOUR TRANSMISSION FUEL EVERY 25,000 TO 50,000 MILES. MY MODEL MINI COOPER HATCHBACK DOES NOT COME WITH A RESERVOIR TO CHANGE SUCH A FUEL IT WAS A GUARANTEE BY THE MANUFACTURER THAT THESE MODELS WOULD NOT NEED SUCH A SERVICE AND THAT THE TRANSMISSION WOULD BE FINE THROUGHOUT THE LI... Read more
Incident date: Oct 28, 2013
I HAVE A 2004 MINI COOPER IT HAS RECENTLY REACHED 87000 MILES AND THE CVT TRANSMISSION IS FAILING. NORMALLY YOU CHANGE YOUR TRANSMISSION FUEL EVERY 25,000 TO 50,000 MILES. MY MODEL MINI COOPER HATCHBACK DOES NOT COME WITH A RESERVOIR TO CHANGE SUCH A FUEL IT WAS A GUARANTEE BY THE MANUFACTURER THAT THESE MODELS WOULD NOT NEED SUCH A SERVICE AND THAT THE TRANSMISSION WOULD BE FINE THROUGHOUT THE LI... Read more
Incident date: Oct 28, 2013
I HAVE A 2004 MINI COOPER IT HAS RECENTLY REACHED 87000 MILES AND THE CVT TRANSMISSION IS FAILING. NORMALLY YOU CHANGE YOUR TRANSMISSION FUEL EVERY 25,000 TO 50,000 MILES. MY MODEL MINI COOPER HATCHBACK DOES NOT COME WITH A RESERVOIR TO CHANGE SUCH A FUEL IT WAS A GUARANTEE BY THE MANUFACTURER THAT THESE MODELS WOULD NOT NEED SUCH A SERVICE AND THAT THE TRANSMISSION WOULD BE FINE THROUGHOUT THE LI... Read more
Incident date: Aug 1, 2011
CHECK ENGINE LIGHT CAME ON....EXCESSIVE CARBON BUILD UP. HAPPENED AGAIN AT 68K MILES .... *TR
Incident date: Nov 6, 2013
I PURCHASED THIS CAR WITH 24K MILES ON IT. IT NOW HAS A LITTLE OVER 28K MILES. IT HAS BEEN STARTING AND RUNNING JUST FINE, UNTIL THE WEATHER TURNED COLDER. NOW IF THE CAR SITS OUTSIDE FOR A FEW HOURS WITH THE TEMP BELOW ABOUT 45 DEGREES, THE ENGINE RATTLES AND SOUNDS HORRIBLE WHEN I FIRST START IT. THIS IS A VERY LOUD RATTLE COMING FROM THE PASSENGER SIDE OF THE ENGINE. THE NOISE IS SO BAD THAT I ... Read more
Incident date: Nov 9, 2013
MINI COOPER SENT A RECALL FOR A FAULTY TIMING CHAIN IN MY 2009 MINI COOPER. THIS IS THE 2ND TIMING CHAIN REPAIR IN 2 YEARS. WHEN I HAD IT IN FOR THE REPAIR I INFORMED THE TECH I SMELLED OIL BURNING AFTER THE VEHICLE WAS RUNNING DURING A HIGHWAY DRIVE. THEY LOOKED AT THE CAR AND INFORMED ME THE TURBO LINES WERE LEAKING WHICH POSE A RISK IF I LEFT IT UNREPAIRED. THE TURBO LINE REPAIR IS A $1000 REPA... Read more
Incident date: May 1, 2010
TL* THE CONTACT OWNS A 2010 MINI COOPER. THE CONTACT STATED THAT THE DOOR LOCKS ON THE DRIVER AND PASSENGER SIDE DOORS FAILED TO OPERATE NORMALLY AND WITHOUT WARNINGS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN STATED THAT THE DOOR LOCK ACTUATOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 16,347.
Incident date: Apr 13, 2013
IN APRIL 2013 I WAS MERGING ONTO HIGHWAY I20 WITH MY CHILDREN IN THE BACK OF MY MINI COOPER S 2006. AS I WAS SPEEDING UP TO MERGE ONTO THE HIGHWAY THE CAR COMPLETELY CUT OFF. I VEERED OVER INTO A MEDIAN IN THE MIDDLE OF SIX LANES OF HIGH-SPEED TRAFFIC. THE CAR HAD COMPLETELY SHUT OFF, EVEN THE HAZARD LIGHTS. I WAS VERY LUCKY THAT THE MEDIAN WAS THERE AND THAT I HAD NOT YET ENTERED THE MAIN STREAM ... Read more
Incident date: Apr 13, 2013
IN APRIL 2013 I WAS MERGING ONTO HIGHWAY I20 WITH MY CHILDREN IN THE BACK OF MY MINI COOPER S 2006. AS I WAS SPEEDING UP TO MERGE ONTO THE HIGHWAY THE CAR COMPLETELY CUT OFF. I VEERED OVER INTO A MEDIAN IN THE MIDDLE OF SIX LANES OF HIGH-SPEED TRAFFIC. THE CAR HAD COMPLETELY SHUT OFF, EVEN THE HAZARD LIGHTS. I WAS VERY LUCKY THAT THE MEDIAN WAS THERE AND THAT I HAD NOT YET ENTERED THE MAIN STREAM ... Read more
Incident date: Apr 13, 2013
IN APRIL 2013 I WAS MERGING ONTO HIGHWAY I20 WITH MY CHILDREN IN THE BACK OF MY MINI COOPER S 2006. AS I WAS SPEEDING UP TO MERGE ONTO THE HIGHWAY THE CAR COMPLETELY CUT OFF. I VEERED OVER INTO A MEDIAN IN THE MIDDLE OF SIX LANES OF HIGH-SPEED TRAFFIC. THE CAR HAD COMPLETELY SHUT OFF, EVEN THE HAZARD LIGHTS. I WAS VERY LUCKY THAT THE MEDIAN WAS THERE AND THAT I HAD NOT YET ENTERED THE MAIN STREAM ... Read more
Incident date: Oct 18, 2013
THE PASSENGER SIDE HEATED SEAT MALFUNCTIONED AND BURNED A HOLE INTO THE LEATHERETTE UPHOLSTERY AND MY WIFES SWEATER. SHE WAS SITTING ON THE PASSENGER SIDE WHEN IT OCCURRED. THIS COULD HAVE CAUSED A MAJOR FIRE A DEFINITE SAFETY HAZARD. *TR
Fire
MINI
COOPER S CLUBMAN
(2009) - UNKNOWN OR OTHER
Nov 5, 2013
Incident date: Jul 31, 2013
NHTSA ID NUMBER: 10043724 THERE HAS BEEN A SERVICE BULLETIN BUT NOT A RECALL ON THE TURBO HEAT SHIELD. WITH THE LACK OF THE HEAT SHIELD THERE COULD BE ENGINE FAILURE BY A LACK OF OIL SUPPLY. I PAID OUT OF POCKET FOR THE ALL THE REPAIRS CAUSED BY THE LACK OF THE HEAT SHIELD TOTALING $636.37, BUT MINI WILL NOT ACCEPT ANY RESPONSIBILITY FOR THESE COSTS AS THIS IS A SERVICE BULLETIN NOT A RECALL ... Read more
Incident date: Oct 14, 2013
PURCHASED A CERTIFIED PRE-OWNED MINI NEXT 2012 CLUBMAN 6-SPEED WITH 6,498 MILES ON IT 08/2013. * 10/14/2013 AROUND 9K MILES LOST POWER ON THE HIGHWAY AND WENT INTO LIMP MODE, MANEUVERED TO SIDE OF HIGHWAY AND CALLED ROADSIDE ASSISTANCE. TOWED CAR IN TO DEALER WHO REPLACED 4 SPARK PLUGS SAID ALL WAS OK. * 10/17/2013 I PICK THE CAR UP, GET 3 MILES FROM DEALER ON INTERSTATE AND THE CAR DOES IT AGA... Read more
Incident date: Oct 14, 2013
PURCHASED A CERTIFIED PRE-OWNED MINI NEXT 2012 CLUBMAN 6-SPEED WITH 6,498 MILES ON IT 08/2013. * 10/14/2013 AROUND 9K MILES LOST POWER ON THE HIGHWAY AND WENT INTO LIMP MODE, MANEUVERED TO SIDE OF HIGHWAY AND CALLED ROADSIDE ASSISTANCE. TOWED CAR IN TO DEALER WHO REPLACED 4 SPARK PLUGS SAID ALL WAS OK. * 10/17/2013 I PICK THE CAR UP, GET 3 MILES FROM DEALER ON INTERSTATE AND THE CAR DOES IT AGA... Read more
Incident date: Nov 3, 2013
2004 MINI COOPER STEERING BECOMES HARD TO STEER SUDDENLY DURING DRIVING AND ALSO AT TIMES AFTER A RESTART FROM PARKING. AFTER A COUPLE OF RESTARTS IT APPEARS TO BE BACK TO NORMAL BUT QUICKLY BECOMES HARD TO STEER AGAIN WHILE DRIVING. DURING TURNS I FEEL KIND OF BLOCKS IN THE STEERING DURING THE TURNING THAT ARE REQUIRED TO BE COUNTERED WITH A LITTLE MORE HARD PRESSURE ON STEERING TO COMPLETE THE T... Read more
Incident date: Sep 4, 2013
I CAN'T TELL EXACTLY THE MILEAGE OF THE CAR BY THE TIME THE ALARM POP UP, BUT IT WAS ABOUT 64K AS SPECIFIED ABOVE. AT THAT TIME THE PASSENGER AIR BAG ALARM COMES "ON" THE CAR WITH A PASSENGER SEATED. IT ALL STARTED INTERMITTENT BUT AFTER A WEEK THE LIGHT REMAINS ON ALL THE TIME, ALONG WITH THE WARNING "PASSENGER AIR BAG OFF". BOTH LIGHTS (THE ALARM AND THE WARNING) REMAINS ON ALL THE TIME. I ... Read more
Incident date: Sep 4, 2013
I CAN'T TELL EXACTLY THE MILEAGE OF THE CAR BY THE TIME THE ALARM POP UP, BUT IT WAS ABOUT 64K AS SPECIFIED ABOVE. AT THAT TIME THE PASSENGER AIR BAG ALARM COMES "ON" THE CAR WITH A PASSENGER SEATED. IT ALL STARTED INTERMITTENT BUT AFTER A WEEK THE LIGHT REMAINS ON ALL THE TIME, ALONG WITH THE WARNING "PASSENGER AIR BAG OFF". BOTH LIGHTS (THE ALARM AND THE WARNING) REMAINS ON ALL THE TIME. I ... Read more
Incident date: Oct 25, 2013
TIMING CHAIN BROKE..I WAS DRIVING ON THE ROAD ON MY WAY HOME COMING TO A STOP SIGN SLOWING MY SPEED LUCKILY TO MAKE A LEFT TURN WHEN I HEARD AN AWFUL NOISE COMING FROM THE ENGINE. I TRIED MAKING MY LEFT TURN WHEN THE LIGHT TURNED GREEN AND IT STARTED SPUTTERING VERY SLOWLY MOVING. I MADE IT HOME SPUTTERING..LUCKILY WAS CLOSE TO HOME OTHERWISE I WOULD HAD TO HAVE IT TOWED. AFTER SOME LONG AND FRUST... Read more
Incident date: Aug 25, 2013
THE VACUUM PUMP (ATTACHED TO EXHAUST CAM SHAFT) ON MY 2009 MINI COOPER JCW SEIZED ON THE HIGHWAY IN MOVING TRAFFIC (LUCKILY IN THE RIGHT HAND LANE) - VACUUM PUMP SEIZER LED TO EXHAUST CAM SHAFT FAILURE, WHICH LED TO MULTIPLE ENGINE PART FAILURE / ENGINE PUNCTURE (DESTROYED ENGINE AND TIMING CHAIN): DESTROYED ENGINE = NO POWER IN MOVING TRAFFIC = SERIOUS HAZARD. *TR
Incident date: Nov 2, 2012
BOUGHT CAR FROM DEALERSHIP AFTER A LOT OF RESEARCH ON ISSUES WITH THESE CARS AN COMPLAINTS. BROUGHT VARRO MINI DEALERSHIP AND ASKED ABOUT TIMING CHAIN AND TENSIONER AND WAS TOLD MINE WAS FINE EVEN THOUGH THEY NEVER OPENED UP COVER TO INSPECT CHAIN OR TENSIONER. HAVE BEEN BACK THREE DIFFERENT TIMES WITH MULTIPLE ISSUES WITH TIMING CHAIN/TENSIONER HORRIBLE RATTLE. MINI SAYS THERE IS NO KNOWN DEFECTS... Read more
Incident date: Oct 1, 2013
MINI COOPER. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE PROBLEMS. *SMD THE CONSUMER STATED HE EXPERIENCED A SMOKING ISSUE UNDER THE HOOD. HE TOOK THE VEHICLE TO THE DEALER, BUT WAS TOLD, THE PROBLEM COULD NOT BE IDENTIFIED OR DUPLICATED. THE SEAT WAS UNRAVELING, SO HE WAS OFFERED AND ACCEPTED A QUICK FIX AND WAS INFORMED THE NECESSARY REPAIRS WOULD BE MADE AFTER CERTAIN PARTS WERE ORDERED. H... Read more
Incident date: Oct 1, 2013
MINI COOPER. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE PROBLEMS. *SMD THE CONSUMER STATED HE EXPERIENCED A SMOKING ISSUE UNDER THE HOOD. HE TOOK THE VEHICLE TO THE DEALER, BUT WAS TOLD, THE PROBLEM COULD NOT BE IDENTIFIED OR DUPLICATED. THE SEAT WAS UNRAVELING, SO HE WAS OFFERED AND ACCEPTED A QUICK FIX AND WAS INFORMED THE NECESSARY REPAIRS WOULD BE MADE AFTER CERTAIN PARTS WERE ORDERED. H... Read more
Incident date: Oct 1, 2013
MINI COOPER. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE PROBLEMS. *SMD THE CONSUMER STATED HE EXPERIENCED A SMOKING ISSUE UNDER THE HOOD. HE TOOK THE VEHICLE TO THE DEALER, BUT WAS TOLD, THE PROBLEM COULD NOT BE IDENTIFIED OR DUPLICATED. THE SEAT WAS UNRAVELING, SO HE WAS OFFERED AND ACCEPTED A QUICK FIX AND WAS INFORMED THE NECESSARY REPAIRS WOULD BE MADE AFTER CERTAIN PARTS WERE ORDERED. H... Read more
Incident date: Oct 24, 2013
TL* THE CONTACT OWNS 2007 MINI COOPER. THE CONTACT WAS DRIVING 70 MPH WHEN THE VEHICLE STALLED. THE VEHICLE WAS MERGED OFF ROAD AND TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE TIMING CHAIN WAS FRACTURED AND CAUSED THE ENGINE TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN ANY REC... Read more
Incident date: Oct 17, 2013
I PURCHASED A MINI COOPER S 2013 AND NOTICED THE CAR WAS HARD TO HANDLE ON THE ROAD AT ALL TIMES. THE SERVICE DEPARTMENT HAD TOLD ME THAT WAS NORMAL FOR THIS TYPE OF CAR. I KEPT COMPLAINING AND THEY FINALLY TOOK THE CAR IN TO HAVE IT CHECKED. THEY TOLD ME IT THE ALIGNMENT WAS BAD AND THE TIRES NEEDED TO BE REPLACED. I WAS CHARGED FOR THE SERVICE, BUT I BELIEVE THIS WAS A MANUFACTURE DEFECT BECAUSE... Read more
MINI
COOPER S CLUBMAN
(2009) - ENGINE
Oct 29, 2013
Incident date: Sep 9, 2013
I WAS DRIVING AND THEN THE ENGINE MADE A WEIRD RATTLE AND THEN QUIT. THANKFULLY I WASN'T TRAVELING FASTER THAN 45MPH AT THE TIME OF OCCURRENCE. ENGINE IS COMPLETELY RUINED. *TR