Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
MINI
COOPER COUNTRYMAN
(2012) - ENGINE
Sep 14, 2014
Incident date: Aug 19, 2014
OUR 2012 MINI COOPER COUNTRYMAN WAS PARKED IN PARKING GARAGE. WITHIN MINUTES OF SHUTTING IT OFF THE ENGINE CAUGHT ON FIRE WHICH SPREAD QUICKLY. THE CAR WAS COMPLETELY DESTROYED. OTHER CARS NEXT TO IT WERE AFFECTED AND THE FLOOR OF THE PARKING GARAGE WAS CLOSED DUE TO DAMAGES. THIS IS VERY SERIOUS AND DANGEROUS. *TR
Fire
MINI
COOPER COUNTRYMAN
(2012) - WHEELS
Sep 14, 2014
Incident date: Aug 19, 2014
OUR 2012 MINI COOPER COUNTRYMAN WAS PARKED IN PARKING GARAGE. WITHIN MINUTES OF SHUTTING IT OFF THE ENGINE CAUGHT ON FIRE WHICH SPREAD QUICKLY. THE CAR WAS COMPLETELY DESTROYED. OTHER CARS NEXT TO IT WERE AFFECTED AND THE FLOOR OF THE PARKING GARAGE WAS CLOSED DUE TO DAMAGES. THIS IS VERY SERIOUS AND DANGEROUS. *TR
Fire
MINI
COOPER COUNTRYMAN
(2012) - STRUCTURE:BODY
Sep 14, 2014
Incident date: Aug 19, 2014
OUR 2012 MINI COOPER COUNTRYMAN WAS PARKED IN PARKING GARAGE. WITHIN MINUTES OF SHUTTING IT OFF THE ENGINE CAUGHT ON FIRE WHICH SPREAD QUICKLY. THE CAR WAS COMPLETELY DESTROYED. OTHER CARS NEXT TO IT WERE AFFECTED AND THE FLOOR OF THE PARKING GARAGE WAS CLOSED DUE TO DAMAGES. THIS IS VERY SERIOUS AND DANGEROUS. *TR
Fire
Incident date: Jun 22, 2014
THERE WAS NO ONE SITTING IN THE FRONT PASSENGER SEAT, BUT MY IPOD WAS ON THE SEAT. A "FASTEN SEAT BELT" WARNING WENT OFF WHILE I WAS DRIVING AT HIGHWAY SPEEDS. I HAD BEEN DRIVING FOR OVER 30 MINUTES WHEN THIS HAPPENED. WHILE DRIVING, I REMOVED THE IPOD FROM THE SEAT, BUT THE WARNING DID NOT STOP. BECAUSE IT WAS NOT IMMEDIATELY POSSIBLE TO PULL OVER, I HAD TO IGNORE SAFETY LIGHTS AND CHIMES UNT... Read more
Incident date: Jun 22, 2014
THERE WAS NO ONE SITTING IN THE FRONT PASSENGER SEAT, BUT MY IPOD WAS ON THE SEAT. A "FASTEN SEAT BELT" WARNING WENT OFF WHILE I WAS DRIVING AT HIGHWAY SPEEDS. I HAD BEEN DRIVING FOR OVER 30 MINUTES WHEN THIS HAPPENED. WHILE DRIVING, I REMOVED THE IPOD FROM THE SEAT, BUT THE WARNING DID NOT STOP. BECAUSE IT WAS NOT IMMEDIATELY POSSIBLE TO PULL OVER, I HAD TO IGNORE SAFETY LIGHTS AND CHIMES UNT... Read more
Incident date: Jun 22, 2014
THERE WAS NO ONE SITTING IN THE FRONT PASSENGER SEAT, BUT MY IPOD WAS ON THE SEAT. A "FASTEN SEAT BELT" WARNING WENT OFF WHILE I WAS DRIVING AT HIGHWAY SPEEDS. I HAD BEEN DRIVING FOR OVER 30 MINUTES WHEN THIS HAPPENED. WHILE DRIVING, I REMOVED THE IPOD FROM THE SEAT, BUT THE WARNING DID NOT STOP. BECAUSE IT WAS NOT IMMEDIATELY POSSIBLE TO PULL OVER, I HAD TO IGNORE SAFETY LIGHTS AND CHIMES UNT... Read more
Incident date: Aug 31, 2014
THE CAR STOPPED AT THE STOP SIGN AS USUAL, HOWEVER, THE ENGINE DIDN'T START AGAIN. HOWEVER, IT'S ONLY 7 YEARS. I CALLED THE BMW SERVICE TO REPORT THE ISSUE. THEY REFUSED TO SOLVE THE PROBLEM... I'D DONE SOME RESEARCHES ONLINE. AND, I'VE FOUND THAT MANY OTHER MINI'S OWNERS HAD FOUND THE SAME PROBLEMS. CAN GOVERNMENT DO SOMETHING TO PROTECT THE CUSTOMERS ? THANKS *TR
Incident date: Sep 1, 2014
POWER STEERING PUMP FAILURE. THIS IS A KNOWN DESIGN DEFECT OF THIS MODEL AND YEAR, HOWEVER, MINI STATES THAT MY VIN IS NOT COVERED (POSSIBLY BECAUSE I PURCHASED THE VEHICLE WHILE STATIONED WITH THE ARMY IN GERMANY). THIS IS A DANGEROUS SITUATION AND I AM NOT HAPPY WITH MINIUSA'S RESPONSE TO DATE. *TR
Incident date: Sep 2, 2014
TL* THE CONTACT OWNS A 2003 MINI COOPER. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER STEERING PUMP FAILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Incident date: Aug 28, 2013
RIGHT AND LEFT SEATBELT A JAMMED. WILL NOT RELEASE. THIS WAS REPAIRED AND THIS HAPPENED AGAIN ON MAY 14, 2014. *TR
Incident date: Aug 29, 2014
AT THE BEGINNING, THE STEERING PUMP MAKES SOME NOISES AND A FEW WEEKS LATER, MY POWER STEERING COMPLETELY WENT OUT, REALLY HEARD TO STEER ESPECIALLY AT THE LOWER SPEED AND AT THE CORNER. *TR
Incident date: Jun 10, 2014
ENGINE SEIZED WHILE DRIVING ON THE 6-LANE HIGHWAY DURING RUSH HOUR TRAFFIC. JUST A SUDDEN COMPLETE LOSS OF POWER, ALL VEHICLE OPERATION STOPPED. FORTUNATELY, I WAS ON THE OUTSIDE LANE, AND I WAS AT AN EXIT THAT WENT DOWN HILL, SO I COASTED DOWN THE OFF RAMP BEFORE IT ROLLED TO A COMPLETE STOP. SOME BYSTANDERS ASSISTED ME IN PUSHING THE VEHICLE OFF THE SIDE OF THE BUSY 4-LANE ROAD. TURNS O... Read more
Incident date: Aug 22, 2014
TL* THE CONTACT OWNS A 2008 MINI COOPER S. WHILE DRIVING 60 MPH, SMOKE APPEARED FROM THE VEHICLE AND THE SERVICE ENGINE, COOLANT, AND OIL WARNING INDICATORS ILLUMINATED. THE VEHICLE STALLED AND WAS ABLE TO BE RESTARTED AFTER SEVERAL ATTEMPTS. THE CONTACT STATED THAT COOLANT WAS ADDED ON TWO OCCASIONS, BUT THE COOLANT INDICATOR ILLUMINATED ONE WEEK LATER. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGN... Read more
Fire
MINI
COOPER COUNTRYMAN
(2011) - AIR BAGS
Aug 31, 2014
Incident date: Jun 2, 2014
REFERENCE MY CALL IN REPORT REF. # 10598125: THE "PASSENGER AIR BAG OFF" LIGHT (LOCATED IN THE OVERHEAD CONSOLE) REMAINS ILLUMINATED AFTER THE SYSTEM DOES IT'S INITIAL CHECK AT START UP. IF ANYONE SITS IN THE PASSENGER SEAT THE LIGHT GOES OUT. THE SYSTEM DID NOT OPERATE THIS WAY UNTIL THE CAR REACHED APPROXIMATELY 15,000 MILES. ORIGINALLY THE LIGHT WOULD COME ON FOR A FEW SECONDS AT START UP ... Read more
Incident date: Aug 11, 2014
MY VEHICLE HAS A P0087 CODE WHICH MEANS LOW FUEL RAIL PRESSURE. I SPOKE TO MINI REP AND HE TOLD ME THAT IT WAS THE FUEL PUMP. MY RESEARCHING HAS SHOWN ME THAT THIS HAS BEEN A PROBLEM IN THE PAST AND THEY WERE REPLACING THESE PUMPS UNTIL 2009 MINI AND BMW. WHY DID THEY STOP AT 2009 WHEN THERE HASN'T BEEN NO CHANGE TO THIS PUMP. BUT YET THEY KEEP FAILING AT DIFFERENT MILEAGE INTERVALS. 30,000 , MINE... Read more
Incident date: Jul 6, 2011
THE PASSENGER'S SEAT MAT AIRBAG SENSOR HAS FAILED IN MY CAR AND THE AIRBAG LIGHT REMAINS LIT AT ALL TIMES. THIS HAS HAPPENED TWICE NOW, THE FIRST TIME AT 28801 MILES AND NOW AGAIN AT 52300 MILES. I PAID $1200 FOR A FULL SEAT BOTTOM REPLACEMENT AT THE MINI DEALERSHIP TO CORRECT THE PROBLEM AND NOW, 3 YEARS LATER, THE NEW SEAT HAS FAILED IN THE SAME MANNER. BMW HAS ISSUED A RECALL FOR THE EXACT SAME... Read more
Incident date: Jul 6, 2011
THE PASSENGER'S SEAT MAT AIRBAG SENSOR HAS FAILED IN MY CAR AND THE AIRBAG LIGHT REMAINS LIT AT ALL TIMES. THIS HAS HAPPENED TWICE NOW, THE FIRST TIME AT 28801 MILES AND NOW AGAIN AT 52300 MILES. I PAID $1200 FOR A FULL SEAT BOTTOM REPLACEMENT AT THE MINI DEALERSHIP TO CORRECT THE PROBLEM AND NOW, 3 YEARS LATER, THE NEW SEAT HAS FAILED IN THE SAME MANNER. BMW HAS ISSUED A RECALL FOR THE EXACT SAME... Read more
Incident date: Sep 10, 2013
NEARLY RAN OUT OF GASOLINE BECAUSE THE GAS GAUGE IS NOT ACCURATE. AT AN INDICATED 1/2 FULL, THE CAR IS DOWN OVER 9 GALLONS AND THE TANK HOLD ABOUT 12.5 GALLONS. USING THE GAS GAUGE THERE IS NO WAY TO TELL HOW MUCH FUEL REMAINS IN THE TANK. *TR
Incident date: Aug 15, 2014
TOOK VEHICLE IN FOR INSTALLATION OF THE HEAT SHIELD FOR TURBO FEED LINE. THIS IS A RECALL AND NEWLY INSTALLED PART TO PROTECT THE TURBO FEED LINE DUE TO OVERHEATING. ONCE IT WAS INSTALLED I WAS INFORMED THAT THE TURBO LINE IS FAILING AND THE DEALER WANTS TO CHARGE ME $1500 TO REPAIR THE LEAKING LINE. THE FAILURE OF THE LINE IS OBVIOUSLY DUE TO EXCESSIVE HEAT AROUND THIS LINE... THE SAME REASON T... Read more
MINI
COOPER CONVERTIBLE
(2007) - ELECTRICAL SYSTEM
Aug 28, 2014
Incident date: May 1, 2013
TL* THE CONTACT OWNS A 2007 MINI COOPER CONVERTIBLE. WHILE DRIVING AT AN UNKNOWN SPEED, THE INSTRUMENT PANEL MALFUNCTIONED AND THE GAUGES DISPLAYED INACCURATE READINGS. THE DEALER STATED THAT THE CIRCUIT BOARD CONNECTION MALFUNCTIONED, BUT IT DID NOT NEED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 92,000...UPDATED 11/03/14 *BF UPDATED 4/28/2015 *JS
Incident date: Aug 27, 2014
TL* THE CONTACT OWNS A 2003 MINI COOPER. THE CONTACT STATED THAT THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.
Incident date: Aug 21, 2014
THE PASSENGER AIR BAG LIGHT (TYPICALLY ONLY ON WHEN SOMEONE UNDER-WEIGHT IE. CAR SEAT IS PRESENT) REMAINS ON REGARDLESS OF WHETHER THERE IS SOMEONE IN THE SEAT OR NOT. *TR
Incident date: Aug 26, 2014
TL* THE CONTACT OWNS A 2010 MINI COOPER. THE CONTACT STATED WHILE DRIVING 65 MPH, THE REAR HATCH DOOR BECAME AJAR WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD. THE DEALER WAS MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 51,000.
Incident date: Aug 18, 2014
STEERING EFFORT INCREASED TREMENDOUSLY DURING LOW SPEED DRIVING AND AT ANY SPEED DURING TURNING. POWER STEERING APPEARS TO BE INOPERATIVE. *TR
MINI
COOPER COUNTRYMAN
(2011) - TIRES
Aug 23, 2014
Incident date: Mar 7, 2013
AT A WARRANTY SERVICE FOR AN EXTERIOR TRIM ITEM, THE MINI TECH WENT TO VERIFY MY MILEAGE AND ALSO EXAMINED MY RUN-FLAT TIRES IN DETAIL (GOODYEAR 225/45 R18 EFFICIENT GRIP). HE ADVISED THAT TWO TIRES HAD DEFECTIVE SIDEWALLS AND SAID THEY NEEDED TO BE REPLACED. HE EVEN RECOMMENDED A DIFFERENT BRAND. THE TIRES WERE UNDER WARRANTY AND I REALLY HAD NO CHOICE BUT TO HAVE THEM REPLACED UNDER WARRANTY ... Read more
MINI
COOPER COUNTRYMAN
(2011) - WHEELS
Aug 23, 2014
Incident date: Mar 7, 2013
AT A WARRANTY SERVICE FOR AN EXTERIOR TRIM ITEM, THE MINI TECH WENT TO VERIFY MY MILEAGE AND ALSO EXAMINED MY RUN-FLAT TIRES IN DETAIL (GOODYEAR 225/45 R18 EFFICIENT GRIP). HE ADVISED THAT TWO TIRES HAD DEFECTIVE SIDEWALLS AND SAID THEY NEEDED TO BE REPLACED. HE EVEN RECOMMENDED A DIFFERENT BRAND. THE TIRES WERE UNDER WARRANTY AND I REALLY HAD NO CHOICE BUT TO HAVE THEM REPLACED UNDER WARRANTY ... Read more
MINI
COOPER S CONVERTIBLE
(2005) - STEERING
Aug 22, 2014
Incident date: Aug 22, 2014
POWER STEERING SUDDENLY FAILED RESULTING IN NEAR ACCIDENT. UPON REVIEW OF THIS SITE WARRANTY EXTENSION ON POWER-ASSIST STEERING PUMP AND COOLING FAN PUMP WAS ISSUED. DESPITE THE EXTENSION OF WARRANTY AND LACK OF DEALER OR AUTHORIZED SERVICE FACILITY IN LEXINGTON, KENTUCKY, MINI REFUSED TO HONOR WARRANTY UNLESS CUSTOMER TOWED VEHICLE, AT CUSTOMER'S EXPENSE, TO NEAREST AUTHORIZED DEALER WHICH WA... Read more
Incident date: Nov 1, 2012
WHEN PASSENGER EXITED VEHICLE, LIGHT AIRBAG OFF NOTIFICATION CAME ON. THIS HAPPENS EVERY TIME SOMEONE EXITS THE PASSENGER SEAT. ALSO AIRBAG WARNING LIGHT & SEATBELT NOT BUCKLED LIGHT COME ON. *TR
Incident date: Nov 1, 2012
WHEN PASSENGER EXITED VEHICLE, LIGHT AIRBAG OFF NOTIFICATION CAME ON. THIS HAPPENS EVERY TIME SOMEONE EXITS THE PASSENGER SEAT. ALSO AIRBAG WARNING LIGHT & SEATBELT NOT BUCKLED LIGHT COME ON. *TR
Incident date: Jun 18, 2014
3 MONTHS AGO I BECAME AWARE OF A FAULT IN MY MINI COOPER 2004 REGARDING THE POWER STEERING COOLING FAN. STEERING HAD BECOME OVERLY DIFFICULT, AND AFTER TAKING THE VEHICLE TO MY USUAL MECHANIC AND THEN BMW, THIS WAS FOUND TO BE DEFECTIVE. I THEN DISCOVERED THE ISSUE HAD BEEN THE SUBJECT OF AN UNOFFICIAL RECALL BY MINI USA (BMW), AND TOOK THE CAR TO THE NEAREST DEALERSHIP, IN BEVERLY, MA, A ROUND TR... Read more
Incident date: Aug 13, 2014
ON 08/13/2014, I WAS DRIVING MY 2003 MINI COOPER, CAME TO A STOP LIGHT AND WHEN THE LIGHT CHANGED, I WENT TO START OUT THRU THE INTERSECTION AND LOST ALL POWER-I MANAGED TO GET IT THRU ABOUT THE TIME THE LIGHT HAD TURNED RED, AGAIN! I COASTED TO THE CURB, PUT IT IN PARK, SAT THERE FOR A FEW MINUTES AND TRIED, AGAIN, TO TAKE OFF. IT SEEMED TO BE FINE, THIS TIME,( EXCEPT FOR SOME TAKE-OFF JERKING, A... Read more
Incident date: Aug 4, 2014
PULLED2005 MINI COOPER S IN GARAGE, BRAKES WORKED FINE. NEXT DAY, BACKED CAR OUT THE GARAGE AND THE BRAKE PEDAL WENT TO THE FLOOR. NO BRAKES AT ALL! NO FLUID IN THE RESERVOIR SO I REFILLED IT BUT STILL NO BRAKES AT ALL. HAD CAR FLAT BEDDED TO WALSH'S GARAGE 7 MILE RD REDFORD,MI 313-532-2823 REAR BRAKE LINES WERE TOTALLY RUSTED THRU WHERE THE BRAKE LINES ARE HELD UP TO THE FRAME. LINES WERE RU... Read more
Incident date: Aug 18, 2014
TL* THE CONTACT OWNS A 2003 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE POWER STEERING FAILED WITHOUT WARNING CAUSING THE CONTACT TO NEARLY LOOSE CONTROL OF THE VEHICLE. ADDITIONALLY, THE CONTACT STATED THAT THE POWER STEERING MOTOR REMAINED ACTIVATED ALTHOUGH THE VEHICLE WAS SHUT OFF. AS A RESULT, THE CONTACT HAD TO EJECT THE BATTERY OUT OF THE VEHICLE EVERY T... Read more
Incident date: Mar 11, 2014
TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, IT WAS DIFFICULT TO CONTROL THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 125,000.
MINI
COOPER S CONVERTIBLE
(2007) - AIR BAGS
Aug 16, 2014
Incident date: Apr 4, 2012
THE PASSENGER AIR BAG DISABLED LIGHT CAME ON WHILE THERE WAS AN ADULT MALE (198 LBS) IN THE PASSENGER SEAT. THE LIGHT REMAINED LIT WHETHER SOMEONE WAS IN THE PASSENGER SEAT OR NOT INDICATING THE SYSTEM WAS DISABLED AT ALL TIMES. THE PROPER FUNCTIONING OF THE SEATBELT TENSIONING SYSTEM IS CONTROLLED VIA THIS SAFETY SYSTEM WHICH MEANT THAT IT WAS DISABLED AS WELL. THE PROBLEM WAS DIAGNOSED BY A M... Read more
Incident date: Apr 27, 2012
DRAIN HOSE FROM SUNROOF DRAIN RUNNING DOWN A-PILLAR CAME DISLODGED THROUGH "NORMAL WEAR AND TEAR" CAUSING MASSIVE FLOODING TO THE INTERIOR OF MY CAR. IT WAS RENDERED UNSERVICEABLE AND TOTALED, ON JUNE 16, 2014, BUT UNCOVERED BY INSURANCE. THIS WAS NOTHING THAT I WAS AWARE OF THAT WAS AN ISSUE, NOR WERE ANY RECALLS EVER ISSUED ON THIS ISSUE. I HAD IT IN TO THE DEALERSHIP IN 2012, 2 YEARS AGO, FOR E... Read more
Incident date: Apr 27, 2012
DRAIN HOSE FROM SUNROOF DRAIN RUNNING DOWN A-PILLAR CAME DISLODGED THROUGH "NORMAL WEAR AND TEAR" CAUSING MASSIVE FLOODING TO THE INTERIOR OF MY CAR. IT WAS RENDERED UNSERVICEABLE AND TOTALED, ON JUNE 16, 2014, BUT UNCOVERED BY INSURANCE. THIS WAS NOTHING THAT I WAS AWARE OF THAT WAS AN ISSUE, NOR WERE ANY RECALLS EVER ISSUED ON THIS ISSUE. I HAD IT IN TO THE DEALERSHIP IN 2012, 2 YEARS AGO, FOR E... Read more
Incident date: Apr 27, 2012
DRAIN HOSE FROM SUNROOF DRAIN RUNNING DOWN A-PILLAR CAME DISLODGED THROUGH "NORMAL WEAR AND TEAR" CAUSING MASSIVE FLOODING TO THE INTERIOR OF MY CAR. IT WAS RENDERED UNSERVICEABLE AND TOTALED, ON JUNE 16, 2014, BUT UNCOVERED BY INSURANCE. THIS WAS NOTHING THAT I WAS AWARE OF THAT WAS AN ISSUE, NOR WERE ANY RECALLS EVER ISSUED ON THIS ISSUE. I HAD IT IN TO THE DEALERSHIP IN 2012, 2 YEARS AGO, FOR E... Read more
Incident date: Apr 27, 2012
DRAIN HOSE FROM SUNROOF DRAIN RUNNING DOWN A-PILLAR CAME DISLODGED THROUGH "NORMAL WEAR AND TEAR" CAUSING MASSIVE FLOODING TO THE INTERIOR OF MY CAR. IT WAS RENDERED UNSERVICEABLE AND TOTALED, ON JUNE 16, 2014, BUT UNCOVERED BY INSURANCE. THIS WAS NOTHING THAT I WAS AWARE OF THAT WAS AN ISSUE, NOR WERE ANY RECALLS EVER ISSUED ON THIS ISSUE. I HAD IT IN TO THE DEALERSHIP IN 2012, 2 YEARS AGO, FOR E... Read more
Incident date: Aug 13, 2014
8/13/2014- I WAS STOPPED AT A STOP SIGN IN A MALL PARKING LOT AND SMOKE STARTED BILLOWING OUT FROM UNDER THE RIGHT FRONT SIDE OF THE CAR AND AT THE SAME TIME STARTED COMING THROUGH THE VENTS INTO THE CABIN OF THE CAR. I TRIED TO SHUT OFF THE CAR, BUT IT WOULD NOT TURN OFF. A BYSTANDER CAME RUNNING AND OPENED THE HOOD, SMOKE POURED OUT, TOLD ME TO CALL ROADSIDE ASSISTANCE AS HE WAS OPENING HOOD A... Read more
Fire
Incident date: Aug 13, 2014
8/13/2014- I WAS STOPPED AT A STOP SIGN IN A MALL PARKING LOT AND SMOKE STARTED BILLOWING OUT FROM UNDER THE RIGHT FRONT SIDE OF THE CAR AND AT THE SAME TIME STARTED COMING THROUGH THE VENTS INTO THE CABIN OF THE CAR. I TRIED TO SHUT OFF THE CAR, BUT IT WOULD NOT TURN OFF. A BYSTANDER CAME RUNNING AND OPENED THE HOOD, SMOKE POURED OUT, TOLD ME TO CALL ROADSIDE ASSISTANCE AS HE WAS OPENING HOOD A... Read more
Fire
Incident date: Aug 13, 2014
I WAS DRIVING ALONG THE STREET TO MAKE A RIGHT TURN AND THEN ALL OF THE SUDDEN, BAM! MY POWER STEERING WENT OUT AND I COULD NOT STEER. IT WAS VERY SCARY AND DANGEROUS. LUCKILY I SLOWED DOWN AND MADE THE CORNER SLOWLY. WHEN I ARRIVED HOME, I TURNED THE CARE OFF, CHECKED THE POWER STEERING FLUID, AND TURNED IT BACK ON. NOW THE POWER STEERING WORKS AGAIN. THIS IS THE SECOND TIME THIS HAS HAPPENED. NO... Read more
Incident date: Aug 11, 2014
FAILURE OF FRONT PASSENGER SEAT OCCUPANT DETECTION MAT. THE SAME BMW SEAT OCCUPANCY DETECTION MAT (OC3) THAT WAS REFERRED TO IN NHTSA CAMPAIGN NUMBER: 08V-384 HAS BEEN FAILING IN MINI COOPERS ON A WIDE SCALE. THIS CAUSES THE AIRBAG TO BE DEACTIVATED WHICH IS A SAFETY HAZARD WHEN OCCUPANTS OCCUPY THE SEAT AND ARE INVOLVED IN A CRASH WHERE THE AIRBAG'S ACTIVATION COULD PLAY A SIGNIFICANT ROLE IN ... Read more
Incident date: Aug 11, 2014
FAILURE OF FRONT PASSENGER SEAT OCCUPANT DETECTION MAT. THE SAME BMW SEAT OCCUPANCY DETECTION MAT (OC3) THAT WAS REFERRED TO IN NHTSA CAMPAIGN NUMBER: 08V-384 HAS BEEN FAILING IN MINI COOPERS ON A WIDE SCALE. THIS CAUSES THE AIRBAG TO BE DEACTIVATED WHICH IS A SAFETY HAZARD WHEN OCCUPANTS OCCUPY THE SEAT AND ARE INVOLVED IN A CRASH WHERE THE AIRBAG'S ACTIVATION COULD PLAY A SIGNIFICANT ROLE IN ... Read more
Incident date: Mar 1, 2008
BACKING OUT OF MY LONG RESIDENTIAL DRIVEWAY, THE POWER STEERING FAILED. SINCE MY MILEAGE WAS OUT OF STANDARD WARRANTY AND SINCE I DIDN'T PURCHASE EXTENDED WARRANTY, I USED THE "BENTLEY PUBLISHER'S" COMPREHENSIVE MINI COOPER SERVICE MANUAL TO INVESTIGATE THE TROUBLE. I TESTED THE POWER STEERING COOLING FAN AND THE PUMP FOR OPERATION. THE FAN WAS OK, BUT THE PUMP WASN'T GETTING ANY POWER. I REMO... Read more
Incident date: Aug 1, 2013
SRS LIGHT CAME ON...PASSENGER SEAT SENSOR ISSUE. *TR
MINI
COOPER S CONVERTIBLE
(2006) - ENGINE
Aug 7, 2014
Incident date: Feb 16, 2013
ON 2/16/2013 MY HARMONIC BALANCER WENT OUT WHILE DRIVING ON THE FREEWAY THEIR ARE NO WARNING LIGHTS . WHAT HAPPENS IS A LOUD POP THEN A BUNCH OF CRUNCHING NOISES FROM THAT SHOCK YOUR CAR WILL GO FROM 55 MPH TO 20 MPH IN A MATTER OF SECONDS ...EXTREMELY SCARY WHEN YOU SEE A SEMI BEHIND YOU . MINI PAID FOR THIS MALFUNCTION BECAUSE THEY KNOW THIS ISSUE IS A MAJOR FLAW AND WILL CAUSE AN ACCIDENT OR... Read more
MINI
COOPER S CONVERTIBLE
(2006) - POWER TRAIN
Aug 7, 2014
Incident date: Feb 16, 2013
ON 2/16/2013 MY HARMONIC BALANCER WENT OUT WHILE DRIVING ON THE FREEWAY THEIR ARE NO WARNING LIGHTS . WHAT HAPPENS IS A LOUD POP THEN A BUNCH OF CRUNCHING NOISES FROM THAT SHOCK YOUR CAR WILL GO FROM 55 MPH TO 20 MPH IN A MATTER OF SECONDS ...EXTREMELY SCARY WHEN YOU SEE A SEMI BEHIND YOU . MINI PAID FOR THIS MALFUNCTION BECAUSE THEY KNOW THIS ISSUE IS A MAJOR FLAW AND WILL CAUSE AN ACCIDENT OR... Read more
Incident date: Jun 9, 2014
TL* THE CONTACT OWNS A 2007 MINI COOPER S. THE CONTACT STATED THAT THE DRIVER SIDE AIR BAG INDICATOR ILLUMINATED. THE DEALER REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Incident date: Jun 18, 2014
THE STEERING KNUCKLE ON MY CAR HAS BECOME PREMATURELY WORN FOLLOWING A STEERING PUMP FAILURE, AND CONSEQUENTLY, THE STEERING HAS BECOME IMPRECISE AND THE CAR HARD TO CONTROL AROUND CURVES. I WAS NOT MADE AWARE OF THE DESIGN DEFECT (DOCUMENTED BY DOT) OF THE STEERING PUMP UNTIL I RESEARCHED THE STEERING ISSUE AND DISCOVERED THERE WAS AN 'UNOFFICIAL' RECALL TO FIX THE PUMP. MY COMPLAINT IS T... Read more