Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Jul 30, 2015
ON THURSDAY,JULY 30, 2015 MY HUSBAND WAS HEADED TO WORK. HE WAS REAR ENDED WHILE HE WAS AT A COMPLETE STOP. HE WAS DIAGNOSED WITH SEVERE WHIPLASH AND HAS SUSTAINED INJURIES. THE INSURANCE COMPANY FOR THE PERSON WHO HIT MY HUSBAND ADMITTED FAULT IMMEDIATELY. TWO VEHICLE INSPECTIONS WERE DONE BY AN ADJUSTER. MY HUSBAND WAS DRIVING A MINI COOPER AND HE WAS REAR ENDED. THE ADJUSTER INFORMED HIM T... Read more
Crash
1 injured
Incident date: Aug 28, 2015
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Dec 31, 2014
I WAS DRIVING MY 2010 MINI COOPER S 50-55 MPH WHEN I HEARD A LOUD NOISE COME FROM THE ENGINE COMPARTMENT. FROM THEN ON, THE ENGINE WAS MAKING A RATTLING AND CLACKING NOISE AND THE OIL LIGHT EVENTUALLY CAME ON. PULLED OVER TO THE SIDE OF THE ROAD AND GOT OUT TO LOOK AT THE CAR. OIL WAS ALL OVER THE FRONTSIDE AND WHEELWELL OF THE CAR. ALL THE OIL HAD CAME OUT OF THE ENGINE. TOWED THE CAR TO A M... Read more
Incident date: Aug 5, 2015
WITHOUT BEING INVOLVED IN ANY INCIDENT, THE AIRBAG AND SEAT BELT WARNING LIGHTS STAY ON. THERE ARE THOUSANDS OF COMPLAINTS ONLINE ON MINIS AND BMWS AROUND A FAULTY AIRBAG/PASSENGER SEAT SENSOR AND IT APPEARS TO BE A MANUFACTURING DEFECT THAT COULD BE RISKING MANY LIVES. MINI NEEDS TO DIAGNOSE/INVESTIGATE AND EXTEND RECALLS TO ALL VEHICLES THAT HAVE FAULTY MANUFACTURING.
MINI
COOPER S CONVERTIBLE
(2005) - AIR BAGS
Aug 25, 2015
Incident date: Apr 20, 2015
ON APRIL 20, 2015, I TOOK MY 2005 MINI S CONVERTIBLE TO MINI OF FAIRFIELD COUNTY IN DARIEN, CT BECAUSE THE AIR BAG LIGHT WAS ON. I RECEIVED A VERBAL QUOTE OF APPROXIMATELY $1200 TO REPAIR. LATER THAT DAY I RECEIVED AN EMAIL FROM THE SHOP FOREMAN STATING THAT MINI WAS AWARE OF AN ISSUE WITH THE PASSENGER SEAT SENSOR AND THAT MINI WAS LOOKING INTO A COURSE OF ACTION. A FEW DAYS LATER THE PRESS ... Read more
Incident date: Aug 25, 2015
PASSENGER AIR BAG LIGHT (YELLOW CEILING LIGHT) WILL INTERMEDIATELY TURN AND STAY ON TO INDICATE AIR BAG IS OFF WHEN A PASSENGER IS IN THE SEAT.
Incident date: Aug 23, 2015
YOUTUBE LINK: HTTPS://WWW.YOUTUBE.COM/WATCH?V=QWXHFEKSZ0W MINI COOPER S ROADSTER 6 SPEED MANUAL WHILE DRIVING SMELLED ODOR OF RUBBER BURNING, THEN ABOUT 10 SECONDS LATER SAW SMOKE COMING FROM THE DEFROSTER VENTS AND THEN SOME SORT OF WARNING LIGHT CAME ON AND I IMMEDIATELY TURNED OFF THE ENGINE AND COASTED TO A STOP BELIEVING THE ENGINE HAD OVERHEATED. I GOT OUT OF THE CAR AND THE SMOKE... Read more
Fire
Incident date: May 6, 2015
TL* THE CONTACT OWNS A 2005 MINI COOPER. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT LIGHT ILLUMINATED EVEN WHEN THE SEAT WAS OCCUPIED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTU... Read more
Incident date: May 6, 2015
TL* THE CONTACT OWNS A 2005 MINI COOPER. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT LIGHT ILLUMINATED EVEN WHEN THE SEAT WAS OCCUPIED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTU... Read more
Incident date: Feb 21, 2015
WHILE TRAVELING ON THE HIGHWAY IN DICKSON, TN MY 2008 MINI COOPER LOST ALL POWER WITHOUT WARNING. I WAS ABLE TO MAKE IT TO THE SIDE OF THE HIGHWAY. THIS WAS DURING AN ICE STORM. WE HAD TO WAIT HOURS ON THE SIDE OF A HIGHWAY WITH NO HEAT, AND VEHICLES STRUGGLING TO STAY ON THE ROAD, UNTIL A TOW TRUCK DRIVER FROM AAA WAS ABLE TO PICK US UP, SAYING HOW LUCKY WE WERE TO HAVE NOT BEEN HIT. WHEN BRI... Read more
Incident date: Oct 1, 2014
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT WARNING LIGHT AND THE AIR BAG DISABLED LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN APRIL 2015, THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PART... Read more
Incident date: Oct 1, 2014
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT WARNING LIGHT AND THE AIR BAG DISABLED LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN APRIL 2015, THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PART... Read more
Incident date: Jan 1, 2014
FRONT PASSENGER AIR BAG DETECTION MAT BECAME INOPERABLE AT ABOUT 60,000 MILES. MY CAR IS MFG 4 MONTHS OUTSIDE OF THE RECALL TIME FRAME YET THIS VERY SAME MFG DATE IS WELL WITHIN THE "CONVERTIBLE MODELS" RECALL DATE. I FEEL THE "NON-CONVERTIBLE MODELS" RECALL TIME FRAME SHOULD BE RE-EVALUATED BECAUSE THERE ARE TOO MANY OF US WITH THIS VERY SAME PROBLEM. WHEN I TOOK MY CAR TO MINI TO BE FIXED THEY T... Read more
Incident date: Aug 17, 2015
MY CAR SHUT DOWN WHEN I WAS DRIVING OUT OF A HIGHWAY ON A RAMP. IT STOPPED ON THE RAMP. I NOTICED THIS BECAUSE WHEN I STEPPED ON THE GAS MY CAR DIDN'T SPEED UP BUT SLOWED DOWN. I TRIED TO RESTART IT MULTIPLE TIMES BUT IT DIDN'T WORK. FINALLY IT WAS TOLLED TO AN MECHANICAL SHOP AND THEY TOLD ME THE ENGINE WAS BROKEN.
Incident date: Jan 24, 2014
SINCE I GET MY UNTIL NOW I REPAIR TWO TIMES . THE FIRST TIME I WAS CHANGE THE PART OF THE TOP OF THE MOTOR I DON'T REMEMBER THE NAME. BUT THIS ONE THAT IS THE MOST STRAGE I WAS DRIVING AND IN THE MIDDLE OF THE ROAD THE MOTOR STOP INTANLY. THE MOST STRANGE IS 10 MINUTES AFTER DRIVE THE CAR ALL THIS HAPPEN SO THAT MEAN IS NO SAFE. AND NOW WHAT I HAVE TO DO....
Incident date: Jan 24, 2014
SINCE I GET MY UNTIL NOW I REPAIR TWO TIMES . THE FIRST TIME I WAS CHANGE THE PART OF THE TOP OF THE MOTOR I DON'T REMEMBER THE NAME. BUT THIS ONE THAT IS THE MOST STRAGE I WAS DRIVING AND IN THE MIDDLE OF THE ROAD THE MOTOR STOP INTANLY. THE MOST STRANGE IS 10 MINUTES AFTER DRIVE THE CAR ALL THIS HAPPEN SO THAT MEAN IS NO SAFE. AND NOW WHAT I HAVE TO DO....
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.UPDATED 10/19/15 *BF *CN
MINI
COOPER CONVERTIBLE
(2009) - AIR BAGS
Aug 18, 2015
Incident date: Mar 1, 2015
PASSENGER SEAT MAT SENSOR THAT CONTROLLS AIRBAG.THERE HAS BEEN A RECALL BY BMW FOR MINI COOPERS MADE BETWEEN 2005 AND 2008. BUT THE 2009 HAS BEEN NOT INCLUDED IN THE RECALL, AND THE DEALER WILL ONLY CHECK IT OUT BY CHARGING THE ME THE OWNER. THIS IS THE SAME ISSUE AS THE 2005-2008 - THE 2009 SHOULD BE INCLUDED IN THIS RECALL. THE LIFE OF ANY PASSENGER TRAVELING IN THE 2009 MINI COOPER SEAT IS ... Read more
Incident date: Aug 10, 2015
THE TIMING CHAIN TENSIONER ON MY MINI WAS CHANGED AS PART OF SILENT SERVICE BULLETIN WHICH AUGHT TO BE A RECALL. BY THE TIME IT WAS REPLACED IT WAS TOO LATE, NOW A YEAR LATER MY TIMING CHAIN IS OUT OF SPEC AND RATTLING AWAY IN MY CAR WITH A REPLACEMENT SET TO COST ABOUT $2000 FOR PARTS THAT MINI CLAIMED WOULD LAST THE LIFE OF THE VEHICLE. MINI REFUSES TO REPLACE ANY PARTS UNTIL THEY'VE FAILED... Read more
Incident date: Jan 14, 2015
TL* THE CONTACT OWNS A 2006 MINI COOPER S. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS); HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED O... Read more
Incident date: Jan 12, 2015
AIR BAG FAILURE WARNING LIGHT COMES ON AND STAYS ON. BMW-MINI HAS RECALLS FOR MODEL YEARS UP TO 2008, BUT REFUSES TO ACKNOWLEDGE PROBLEM EXISTS ON 2009 AND NEWER CARS (SOME 2009'S WERE BUILT IN 2008, IN THE AFFECTED RECALL TIME FRAME, BUT BECAUSE THEY WERE DESIGNATED 2009, THESE CARS HAVE BEEN IGNORED)
Incident date: Aug 1, 2013
THE VEHICLE WAS PURCHASED USED IN 2011, SOON THERE AFTER THE AIR BAG LIGHT CAME ON, IT WAS TAKEN TO A LOCAL REPAIR SHOP AND THE AIR BAG LIGHT WAS RESET, I WAS ADVISED BY THE SHOP OWNER THAT THIS IS A COMMON PROBLEM IN THE OLDER MINI. HE ALSO ADVISED THAT IT IS EXTREMELY EXPENSIVE, AS MINI USA BASICALLY THROWS ALL NEW PARTS AT IT AT THE OWNERS EXPENSE WITHOUT REALLY GETTING TO THE BOTTOM OF THE PR... Read more
Incident date: Apr 1, 2015
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE FRONT PASSENGER SEAT OCCUPANT DETECTION MAT SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. IN JUNE OF 2015, NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING BOTH THE DEALER AND THE... Read more
MINI
COOPER S CONVERTIBLE
(2006) - ELECTRICAL SYSTEM
Aug 5, 2015
Incident date: Feb 18, 2015
THIS HISTORICAL ISSUE HAS PLAGUED MANY DRIVERS OF MINI USA AND MANY HAVE REPORTED ACCIDENTS. IS IT GOING TO TAKE THE LOSS OF INNOCENT LIVES TO HAVE YOU FORCE MINI USA DO THE RIGHT THING AND INCLUDE ALL OF THESE KNOWN DEFECTS FIXED?
MINI
COOPER S CONVERTIBLE
(2006) - STEERING
Aug 5, 2015
Incident date: Feb 18, 2015
THIS HISTORICAL ISSUE HAS PLAGUED MANY DRIVERS OF MINI USA AND MANY HAVE REPORTED ACCIDENTS. IS IT GOING TO TAKE THE LOSS OF INNOCENT LIVES TO HAVE YOU FORCE MINI USA DO THE RIGHT THING AND INCLUDE ALL OF THESE KNOWN DEFECTS FIXED?
Incident date: Feb 2, 2015
THIS COMPLAINT IS IN REGARD TO THE CURRENT RECALL CAMPAIGN 15V-205; FRONT PASSENGER SEAT OCCUPANT DETECTION MAT SENSOR. THE MANUFACTURER IS DELINQUENT IN MAKING THIS CRITICAL SAFETY UPDATE. THE PART 573 REPORT INDICATED AN OWNER NOTIFICATION DATE OF MAY 01 -- JUNE 01; THE NOTIFICATION CAME IN LATE JUNE. THE LETTER FROM THE USDOT OF APRIL 17, 2015 INDICATED THAT THE RECALL WAS EXPECTED TO BEGIN ON ... Read more
Incident date: Mar 23, 2015
TL* THE CONTACT OWNS A 2006 MINI COOPER. WHEN THE VEHICLE WAS POWERED ON, THE AIR BAG WARNING INDICATOR WAS CONSISTENTLY ILLUMINATED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V205000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTAC... Read more
Incident date: Jul 14, 2015
TL* THE CONTACT OWNED A 2012 MINI COOPER. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE AFTER IT STOPPED WITHOUT WARNING. THE VEHICLE WAS MERGED INTO A PARKING LOT, WHERE THE CONTACT NOTICED SOME MINOR DAMAGE TO THE FRONT OF THE VEHICLE AND SMOKE APPEARED UNDER THE HOOD AS A FIRE STARTED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE... Read more
Crash
Fire
Incident date: Jul 28, 2015
WHILE BACKING MY CAR OUT OF MY PARKING SPACE THIS MORNING I WENT TO TURN THE WHEEL AND IT SEEMED STUCK I THEN REALIZED I HAD NO POWER STEERING. I HAD PARKED THE CAR THE NIGHT BEFORE AND HAD NO INDICATION THAT THERE WAS A PROBLEM WITH THE STEERING. AS I BACKED THE CAR OUT WITHOUT POWER STEERING I ALMOST HIT TWO CARS TRYING TO CONTROL THE VEHICLE, I WAS ABLE TO PARK THE CAR WITHOUT INCIDENT. THER... Read more
Incident date: Jul 27, 2012
DRIVING CAR NORMALLY WHEN POWER STEERING WENT OUT CAUSING A GREAT DEAL OF LOSS OF VEHICLE CONTROL, MAKING TURNING VERY DIFFICULT. ENDED UP SWERVING INTO OTHER LANE, FORTUNATELY NO CARS WERE IN THE LANE AT THE TIME. HAD TO RE-START VEHICLE TO GAIN STEERING BACK. HAS HAPPENED NUMEROUS TIMES SINCE THIS DATE. MINI USA KEEP DODGING THE ISSUE FOR A FULL ON RECALL, INSTEAD EXTENDING THE WARRANTY, BUT MY ... Read more
Incident date: Feb 5, 2012
TL* THE CONTACT OWNS A 2007 MINI COOPER. WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,002. ... Read more
MINI
COOPER S CONVERTIBLE
(2007) - ENGINE
Jul 27, 2015
Incident date: Jul 27, 2015
WAS DRIVING DOWN THE ROAD AND FLAMES STARTED COMING OUT FROM THE FRONT OF THE CAR AND BURNT TO THE GROUND. CAR ONLY HAD 27000 MILES ON IT AND WAS WELL MAINTAINED AND IN PERFECT CONDITION.
Fire
Incident date: Jul 13, 2015
MY AIRBAG LIGHT CAME ON SO I SCHEDULED AN APPOINTMENT WITH MINI DEALER. THEY INFORMED ME THAT THE PASSENGER SIDE OC3 MAT SENSOR NEEDED REPLACED. THEY INFORMED ME THAT THERE IS NO RECALL FOR IT AND MY CAR IS NO LONGER UNDER WARRANTY. THE COST TO REPLACE IS GOING TO BE $1,454.52. AFTER LOOKING ONLINE AT VARIOUS FORUMS, I HAVE FOUND HUNDREDS OF OTHERS WHO ARE EXPERIENCING THE SAME PROBLEM AT RANDO... Read more
Incident date: May 20, 2014
CHECK ENGINE LIGHT CAME ON. CAUSE: HEATING FAULT CODE IN DIAGNOSIS(THERMOSTAT ACTIVATION). THERMOSTAT, HOUSING , AND ADAPTER REPLACED. REMOVED AND REPLACED COOLANT, CHECKED COOLING SYSTEM FOR LEAKS. 06/17/2015 CHECK ENGINE LIGHT HAS COME ON AGAIN, AND AFTER TAKING TO DEALERSHIP IT APPEARS TO BE THE THERMOSTAT AGAIN.
Incident date: May 12, 2015
THE POWER STEERING ON MY 2005 MINI COOPER FAILED SUDDENLY AS I WAS MAKING A LEFT HAND TURN THROUGH AN INTERSECTION. IT TOOK ALL MY EFFORT TO KEEP THE CAR IN THE LANE. THE MINI DEALER INITIALLY TOLD ME THAT THE POWER STEERING MOTOR WAS COVERED DUE TO THE EXTENDED WARRANTY ON 2002 ? 2005 MINI COOPERS WHICH EXTENDS THE WARRANTY ON THE POWER STEERING MOTOR TO 13 YEARS OR 150,000 MILES. I WAS CALLED ... Read more
Incident date: Jul 1, 2015
WE WERE CHARGED $1300.00 TO REPLACE THE POWER STEERING PUMP AND FAN.
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2015 MINI COOPER. WHILE DRIVING AT HIGHWAY SPEEDS, THE CONTACT NOTICED AN ABNORMAL ROARING NOISE FROM THE REAR DRIVER SIDE OF THE VEHICLE. WHEN MAKING A TURN OR DRIVING OVER BUMPS AND DIPS IN THE ROAD, THE TIRES LOST TRACTION WITH THE ROAD AND CAUSED THE VEHICLE TO SKIP. THE VEHICLE WAS TAKEN TO THE DEALER AND DIAGNOSED AS A SUSPENSION FAILURE. THE VEHICLE WAS REALIGNED; HOW... Read more
Incident date: Jun 15, 2015
TL* THE CONTACT OWNS A 2008 MINI COOPER S. WHILE THE FRONT PASSENGER SEAT WAS OCCUPIED, THE AIR BAG FAILURE WARNING INDICATOR ILLUMINATED, INDICATING THAT THE ENTIRE AIR BAG SYSTEM WAS DEACTIVATED. THE FAILURE RECURRED EACH TIME A PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE SEAT OCCUPANCY MAT NEEDED TO BE REP... Read more
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2007 MINI COOPER S. WHEN THE IGNITION SWITCH WAS TURNED TO THE RUN POSITION, THE PASSENGER SIDE AIR BAG DID NOT ILLUMINATE WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2007 MINI COOPER S. WHEN THE IGNITION SWITCH WAS TURNED TO THE RUN POSITION, THE PASSENGER SIDE AIR BAG DID NOT ILLUMINATE WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Incident date: Jun 1, 2015
(SORRY FOR MY ENGLISH) THE CAR TURN ON THE PASSENGER AIR BAG SENSOR EVERY TIME. I DONT HAVE PASSENGERS ANY TIME BUT THIS PROBLEM APPEARED. THERE IS A MINI RECALL FOR THIS PROBLEMS BUT THEY TOLD ME THAT MY CAR IS NOT IN THE RECALL LIST.
Incident date: Jun 3, 2015
INITIALLY THERE WAS AN INTERMITTENT INDICATION THAT THE PASSENGER SIDE AIR BAG WAS DEACTIVATED. PROBLEM IS GETTING TO BE MORE FREQUENT. OBDII FAULT CODE "93C3 SEAT-OCCUPANCY DETECTOR" IS SET. I AM TOLD THIS IS THE SAME FAULT CODE THAT RESULTED IN A RECALL OF THE 2006 MODEL YEAR MINI COOPER.
Incident date: Feb 2, 2015
TL* THE CONTACT OWNS A 2014 MINI COOPER. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V815000 (STRUCTURE) WAS RECEIVED IN FEBRUARY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE... Read more
Incident date: Aug 1, 2014
AIR BAG SENSOR IN THE DETECTION MAT OF THE PASSENGER'S FRONT SEAT DOES NOT RECOGNIZE PASSENGER . THE AIR BAG LIGHT FOR THE PASSENGER IN THE FRONT PANEL IS INTERMITTENT, PUTTING AT RISK OF NOT DEPLOYING THE AIR BAG DURING AN ACCIDENT. THE LIGHT WILL COME UP EVEN WHEN I HAVE A PURSE ON THE SEAT OR WITH A FULL GROWN ADULT (OVER 150 POUNDS). I RECENTLY CALLED 2 LOCAL MINI DEALERS IN SOUTHERN CALIFOR... Read more
Incident date: Aug 1, 2014
AIR BAG SENSOR IN THE DETECTION MAT OF THE PASSENGER'S FRONT SEAT DOES NOT RECOGNIZE PASSENGER . THE AIR BAG LIGHT FOR THE PASSENGER IN THE FRONT PANEL IS INTERMITTENT, PUTTING AT RISK OF NOT DEPLOYING THE AIR BAG DURING AN ACCIDENT. THE LIGHT WILL COME UP EVEN WHEN I HAVE A PURSE ON THE SEAT OR WITH A FULL GROWN ADULT (OVER 150 POUNDS). I RECENTLY CALLED 2 LOCAL MINI DEALERS IN SOUTHERN CALIFOR... Read more
Incident date: Aug 1, 2014
AIR BAG SENSOR IN THE DETECTION MAT OF THE PASSENGER'S FRONT SEAT DOES NOT RECOGNIZE PASSENGER . THE AIR BAG LIGHT FOR THE PASSENGER IN THE FRONT PANEL IS INTERMITTENT, PUTTING AT RISK OF NOT DEPLOYING THE AIR BAG DURING AN ACCIDENT. THE LIGHT WILL COME UP EVEN WHEN I HAVE A PURSE ON THE SEAT OR WITH A FULL GROWN ADULT (OVER 150 POUNDS). I RECENTLY CALLED 2 LOCAL MINI DEALERS IN SOUTHERN CALIFOR... Read more
Incident date: Jun 26, 2015
I WAS DRIVING ON AN INTERSTATE AND A WARNING READING "DRIVETRAIN MALFUNCTION. DRIVE MODERATELY" CAME ON. POWER WAS LOW (COULDN'T GET THE CAR OVER ABOUT 60 MPH, NOT SAFE ON AN INTERSTATE WITH STEADY TRAFFIC) AND CAR WAS SOMEWHAT CHUGGY. THIS CAR HAS THREE TIMES IN UNDER 8000 MILES TOLD ME THE OIL WAS LOW AND IT WAS CRITICALLY NECESSARY FOR ME TO ADD A QUART, WHICH SEEMS RELATED. AFTER STOPPING AND ... Read more
Incident date: Jun 18, 2015
IN THE MONTHS OF MAY AND JUNE OF 2015, MY POWER STEERING WOULD INTERMITTENTLY STOP PROVIDING POWER ASSIST. IT HAS COMPLETELY STOPPED WORKING NOW. MAKES IT CHALLENGING TO MAKE EMERGENCY MANEUVERS.
Incident date: Jul 8, 2015
OUR 2010 MINI COOPER DRIVERS SIDE DOOR LOCK ACTUATOR HAS MALFUNCTIONED MAKING IT IMPOSSIBLE TO OPEN THE DOOR. THIS IS THE SECOND TIME THIS HAS HAPPENED TO THIS CAR (PREVIOUS WAS THE PASSENGER SIDE). IT SEEMS TO BE A COMMON OCCURRENCE IN MINI'S. THIS IS AN EXTREMELY SERIOUS POSSIBLY DEADLY CONDITION IF WE WERE IN AN ACCIDENT AS RESCUE/MEDICAL PERSONNEL COULD NOT GET US OUT OF THE DOOR. SOMETHING ... Read more