Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Apr 29, 2025
There is a recall for the rear lower control arms for the 2006 Hyundai sonata getting rusty and not performing. My car was taken in for an alignment and the mechanic said he isn’t able to make the toe match up to be in good driving standards. I tried reaching out to a Hyundai dealership and they checked the VIN and said they couldn’t do anything about it because my car isn’t in a certain par... Read more
MINI
COOPER ROADSTER
(2012) - LANE DEPARTURE: ASSIST
May 6, 2025
Incident date: May 2, 2025
The system keeps turning itself on after I knowingly turn it off. I have seen that other customers have complained for the same reason. I have owned the car since 1/30/25, it has turned itself on average 1-2x per week since owning the car. There are a myriad of other software issues with the car that Audi refuses to fix. When it comes back on, if I do not immediately notice, making any lane ... Read more
MINI
COOPER ROADSTER
(2012) - ELECTRICAL SYSTEM
May 6, 2025
Incident date: May 2, 2025
Cruise control was not working. The Jeep would also idle too fast when stopped but not get to the proper speed while driving. ABS brake light was on with code that rear wheel brake sensor was not working. Sensor was replaced but it still doesn't work. C. Harper Jeep garage in Connellsville, PA says the ABS module is bad and not supplying power to the wheel sensors. This part is supposedly on bac... Read more
Incident date: May 2, 2025
The automatic rear braking system on my 2024 Acura ZDX engages unexpectedly and without cause. It happens regularly when reversing, even though there are no obstacles, people, or vehicles behind the car. The sudden braking is jarring and creates a real safety concern, especially in traffic or tight spaces. I took the vehicle to my local Acura dealership, but they had no information or guidance on... Read more
Incident date: Apr 30, 2024
The contact owns a 2024 BMW X3. The contact received notification of NHTSA Campaign Number: 25V106000 (LATCHES/LOCKS/LINKAGES); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms p... Read more
Incident date: Apr 30, 2024
When the Auto Idle feature is on, the car will often completely turn off when at a red light or in stop & go traffic. When it is time to move again, I cannot go. Cars are honking at me to move, but the car will not start. I have to put the car in park, completely turn it off, and restart it. This sometimes happens on the interstate in heavy traffic, which can be extremely dangerous. My car’s eng... Read more
Incident date: Jan 7, 2025
Engine racing not shifting down shifting while slowing down from 70 miles per hour, happen several times
Incident date: Jan 1, 2025
At about 85,000 miles, the transmission developed a whine noise, and two dealers and a transmission shop all state it needs replacement. However, the backlog for replacement is enormous and I risk the transmission failing catastrophically while driving.
Incident date: Feb 15, 2025
Our 2016 Honda Pilot had rod bearing failures, which lead to total engine failure. The problems matched EVERYTHING in the November 2023 recall, but our VIN was not included on the list. We ended up having to replace the entire engine. I contacted Honda and convinced them to cover half the cost but we still paid almost $10,000 out of pocket. I read an article stating that there have been 173 co... Read more
Incident date: Mar 3, 2025
My vehicle has stalled twice since purchased a little over year ago. When stopped at a stop light the auto start/stop function failed to re-engage. I had to put the car back in park and restart the vehicle both times before I could drive forward. There were no warning lights either time this has happened.
Incident date: Jan 1, 2022
Upon starting the car, multiple alerts came on the dashboard reporting faults with multiple systems. There was no damage to the car, it had been parked safely and appropriately prior to starting. Dealership inspected the issue and reported the camera/sensor system in the windshield behind the rear view mirror is faulty. This faulty camera now causes multiple systems off line as the sensor is n... Read more
Incident date: Jan 1, 2022
Blown Head. Is available for inspection. Check engine light came on and private mechanic noted cylinder 2 issue. Shortly thereafter car seized.
Incident date: Jan 1, 2025
Upon starting the car All of the above warning lights came on the dashboard and did not function. Power steering,l and all adas did not function. Took to dealer and sensor was replaced.
Incident date: Jan 1, 2025
The contact owns a 2012 Chevrolet Sonic. The contact stated while driving 75 MPH, the vehicle lost power. The check engine OBD reader had lost communication with the transmission. The contact merged to the side of the road. The contact then went to auto parts store and attempted to change the speed sensor; however, the parts store had given the contact the incorrect part. The dealer was contacted ... Read more
Incident date: Mar 17, 2025
I recently have started experiencing a sticky/jerky steering wheel (24K miles). It happens when the car is fully warmed up on longer road trips whether the cruise control engaged or not. In fact, it's worse without cruise control. The steering wheel requires stronger pull and then releases quickly. I could not reproduce it at the dealership as it's nearby and does not require a long trip, but of c... Read more
Incident date: Mar 17, 2025
Loud noise and vibration on low rpm Once above 1000 rpm it starts acting normally. Camera get disconnected and blue screen shows up
Incident date: Mar 12, 2025
Kia is aware of the engine oil consumption causing misfires, failed emissions test, blowing a rod and engine lock up. THEIR SOLUTION WAS A CLASS ACTION LAWSUIT THAT STATE ONCE THE CAR IS LOCKED UP OR ROD HAS BLOWN THROUGH THE ENGINE THEN THEY WILL FIX IT. I have had to replace the spark plugs multiple times in last 12 months due to misfires while driving. I HAVE BEEN TOLD BY THE DEALER THAT THEY ... Read more
Incident date: Mar 17, 2025
The contact owns a 2022 Nissan Kicks. The contact stated that while driving at various speeds, the vehicle decelerated while the accelerator pedal was being depressed. No warning lights were illuminated. The vehicle was towed to a local dealer; where it was diagnosed; however, the failure was not replicated. The contact stated that the failure persisted. The vehicle was towed by the same local dea... Read more
Incident date: Apr 15, 2023
While I was driving to work, with Cruise control set at 65, I hit a deer head on. All airbags deployed and engine ceased and I was able to brake car to a stop on the shoulder of the road. Within minutes, the engine erupted in fire and thankfully I wasn't trapped inside and was able to get out, because by the time I got 4-500 feet from the car, it had been totally engulfed in flames. From the time ... Read more
Crash
Fire
Incident date: Mar 15, 2025
The contact owns a 2017 Ford Expedition. The contact stated that while driving at various speeds, while depressing the brake pedal, there was no resistance, requiring the contact to depress the pedal forcefully to slow down the vehicle, with the message "Low Brake Fluid" displayed on the instrument panel. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was ... Read more
Incident date: Sep 1, 2024
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle was jerking. The vehicle rolled backwards while on an incline. The contact stated that the accelerator pedal was depressed; however, the vehicle hesitated and lost motive power. The contact stated that the transmission overheated, and a message to pull over was displayed. The vehicle was ... Read more
Incident date: Mar 21, 2025
My vehicles wrench sign would turn on do a little jerk then I would lose power to my car. Showed malfunction to power train. Took it to mechanic said there was a Crack in the valve gasket and they fixed that and changed spark plugs. A month later car did the same thing. Has done it a total for 4 times very scary when on a high way and it does it and I have to pull over with traffic coming. Took... Read more
Incident date: Mar 21, 2025
My vehicles wrench sign would turn on do a little jerk then I would lose power to my car. Showed malfunction to power train. Took it to mechanic said there was a Crack in the valve gasket and they fixed that and changed spark plugs. A month later car did the same thing. Has done it a total for 4 times very scary when on a high way and it does it and I have to pull over with traffic coming. Took... Read more
Incident date: Mar 21, 2025
Vehicle hood latch censor . Around feb 25 2025 my car was parked in parking lot when i shift to d it showes hood latch need service i towed the car to service center . They replaced the censor by saying its a old bad censor . Now again my car parked in garage march 17 the same hood latch censor error . And it wont let you drive more than 15 mph . Even the hood is locked . If you check kn social... Read more
Incident date: Mar 19, 2025
On 3/6/25 at 0520 hours, I 95 northbound in Stafford, VA. at mile marker 141 in left travel lane at approximately 75 mph the truck suddenly lost power slowing significantly. We pulled over onto the left shoulder as the truck slowed and stopped. The truck required shutting off the ignition and restarting the vehicle for it to operable. We had vehicles behind us slamming on brakes and quickly changi... Read more
Incident date: Mar 19, 2025
On 3/6/25 at 0520 hours, I 95 northbound in Stafford, VA. at mile marker 141 in left travel lane at approximately 75 mph the truck suddenly lost power slowing significantly. We pulled over onto the left shoulder as the truck slowed and stopped. The truck required shutting off the ignition and restarting the vehicle for it to operable. We had vehicles behind us slamming on brakes and quickly changi... Read more
Incident date: Mar 10, 2025
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power; however, the RPM continued to increase, prompting the contact to immediately turn off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The v... Read more
Incident date: Mar 20, 2025
2018 Power Tailgate Failure from Body Leak Tailgate stopped working. I read so many owners have the same problem.
Incident date: Jun 15, 2023
brakes failed all fluid leaked out
Incident date: Feb 13, 2025
The contact owns a 2021 Toyota Rav4 Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
Incident date: Feb 1, 2025
The contact owns a 2011 Mazda CX-7. The contact received notification of NHTSA Campaign Number: 17V429000 (Air Bags); however, the part to do the recall repair was not yet available. The contact called an independent mechanic, but no assistance was provided. The local dealer was contacted. The dealer declined to tow the vehicle. The contact stated that the manufacturer had exceeded a reasonable am... Read more
Incident date: Feb 1, 2025
The contact owns a 2017 Ram 2500. The contact stated while driving at various speeds, there was an abnormal grinding sound while depressing the brake pedal. Additionally, the contact stated that additional force was needed while depressing the brake pedal to slow and stop the vehicle. The contact stated that brake fluid had leaked from the vehicle unto the driveway. The contact stated that the bra... Read more
Incident date: Feb 1, 2025
My vehicle was purchased in 2018 and currently has 128,000 miles. I took it to the dealership because it was puttering and not holding pil. The dealership did some work on the vehicle. Furthermore, after that trip to the dealership, my car kept burning oil even after recent oil changes that I found myself constantly adding oil. I took it to another licensed mechanic who informed me after a tune up... Read more
MINI
COOPER COUNTRYMAN
(2013) - BACK OVER PREVENTION: WARNINGS
Mar 10, 2025
Incident date: Mar 8, 2025
I used Summon on [XXX] to bring my car to me because it was parked way at the end of the parking lot at Discount tire. There was only 1 car in the whole lot, which was parked next to my Tesla. While using the “come to Me” feature in Summon – My Tesla pulled forward and then turned and drove right in to the car parked next to mine. It did quite a bit of damage to my Tesla and the Mercede... Read more
Crash
MINI
COOPER COUNTRYMAN
(2013) - UNKNOWN OR OTHER
Mar 10, 2025
Incident date: Mar 8, 2025
The infotainment center not working. It makes ghost options. Examples: calls people arbitrarily. Changes radio stations out of the blue. Maps goes nuts when try to use navigation. Screen has bubbles. SOA has only offered to front 1/2 the cost of the fix when even the dealership advised this is a defect/ known issue. I probably haven’t even listed all the issues but it makes the radio/navi... Read more
MINI
COOPER CLUBMAN
(2010) - BACK OVER PREVENTION
Mar 10, 2025
Incident date: Apr 24, 2024
The contact owns a 2020 Ford Explorer. The contact stated that while operating the vehicle, the touchscreen monitor and backup camera display were extremely hot to the touch. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 104,009.
MINI
COOPER CLUBMAN
(2010) - ENGINE
Mar 10, 2025
Incident date: Apr 24, 2024
First time on highway since getting it back from the car repair vendor two days prior. Drive system malfunction occurred on the highway drive approx.13 miles from my house. Car lost power and would stall and would barely idle. Stopped in the middle of highway traffic 3 times. Got the car towed to vendor that had serviced my car 2 days prior which involved changing rear brake pads and rotors, 6 s... Read more
MINI
COOPER CLUBMAN
(2010) - ENGINE
Mar 10, 2025
Incident date: Apr 24, 2024
My mechanic has said that they have replaced many valve cover gaskets on Hondas and they’re not sure why there has not been a recall. They’ve been keeping an eye on mine but now it’s time to get it replaced. I need to know why there has not been a recall.
Incident date: Mar 5, 2025
I have had no accident. In my opinion the 2024 Kia Sportage has a dangerous fire safety problem. This car has no way to open the back tailgate from inside. No release inside the car or on the key. I an accident occurs and the driver should pass out and could not get the key to someone, there is no way inside the car to release the back door to escape. If the car should catch on fire you would have... Read more
Incident date: Mar 1, 2025
There was no crash, but it is the second time within a month the vehicle stalls on the highway. The engine keeps running gives a loud banging sound. Also, the hybrid batteries are drained quickly to 0. The first-time the car started work again as normal after 1/2-1 hour standing on the side of the highway. The second time we turned the vehicle off/on, and it started to work again. In both cases th... Read more
Incident date: Mar 1, 2025
There was no crash, but it is the second time within a month the vehicle stalls on the highway. The engine keeps running gives a loud banging sound. Also, the hybrid batteries are drained quickly to 0. The first-time the car started work again as normal after 1/2-1 hour standing on the side of the highway. The second time we turned the vehicle off/on, and it started to work again. In both cases th... Read more
Incident date: Mar 2, 2025
None of the following recalls have been corrected/ or the update to 2.2, have been completed on my vehicle Recalls are not being done or parts provided. I am being told I have to use an approved service provider and the requires me to drive 350 mile and pay for the labor. 24V865000 (Regen Braking OTA-2.2) 24V499000 (Water pump) 24V466000 (Door Handles) 24V405000 (Warning Lights OTA-2.1) 24V4040... Read more
Incident date: Feb 17, 2025
Vehicle has completely unresponsive gas pedal for 3-5 seconds. Gas pedal is completely dead. This occurs randomly but mostly in a stop and start accelerating situation. Once the 3-5 seconds passes gas pedal responds normally. No codes generated during incident.
Incident date: Dec 20, 2023
Driverside headlight assembly flickers everytime when you turn the key to position 1 with selector on off or auto. Flickers multiple times but doesn'tturn on unless I cycle the key on off until headlight does. This annoyance would reoccur the very next morning. Passenger headlight assembly doesn't have any issues.
Incident date: Dec 20, 2023
Ending result timing chain : Beginning of result: 1. My vehicle experienced a sudden and complete loss of power steering while driving at highway speeds. The loss of power steering significantly compromised the driver's ability to maneuver the vehicle safely, especially during emergency situations, putting both the driver and other road users at risk of an accident. 2. Traveling at high way s... Read more
Incident date: Dec 20, 2023
Ending result timing chain : Beginning of result: 1. My vehicle experienced a sudden and complete loss of power steering while driving at highway speeds. The loss of power steering significantly compromised the driver's ability to maneuver the vehicle safely, especially during emergency situations, putting both the driver and other road users at risk of an accident. 2. Traveling at high way s... Read more
Incident date: Dec 20, 2023
Ending result timing chain : Beginning of result: 1. My vehicle experienced a sudden and complete loss of power steering while driving at highway speeds. The loss of power steering significantly compromised the driver's ability to maneuver the vehicle safely, especially during emergency situations, putting both the driver and other road users at risk of an accident. 2. Traveling at high way s... Read more
Incident date: Dec 20, 2023
AWD module fault. $2200 repair. Reading online many 2020 ford escape are having this issue of the part failing. Most are still under warrenty when it goes but in my case I wasn't. This part should he investigated because there shouldn't be this many reports of the part malfunctioning without a recall.
Incident date: Jan 1, 2025
The Hyundai Bluelink system in my car, which interfaces with interfaces with almost all other computer-controlled systems on the car and through which software updates can be received and installed fails to work on an intermittent basis and the onboard system gives no warning when the Bluelink system has an outage or other malfunction. Large numbers of Hyundai vehicles suffered Bluelink outages be... Read more
Incident date: Feb 25, 2024
on [XXX], we received the Tucson back from dealer from a complete engine replacement due to recall. On [XXX], our college son was returning to school from visiting a friend. He said he thought the car sounded a little different. There were no engine light warnings, so he didn't think much of it. About an hour into the trip, he started to smell gas, a few minutes later he started to smell smoke... Read more
Fire