Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 6,381 complaints for MINI

Incident date: Sep 15, 2015

TL* THE CONTACT OWNS A 2008 MINI COOPER. THE CONTACT STARTED THE VEHICLE AND THE FRONT PASSENGER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO CONFIRMED THAT THE AIR BAG SENSOR WOULD NEED TO BE REPLACED. THE MANUFACTURER AND DEALER WERE NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE ... Read more

Incident date: Jan 27, 2016

THE SERVICE MANAGER INFORMED ME THAT STANDING WATER FROM THE CUP HOLDER HAD SPILLED DOWN INTO THE SHIFTER CONTROL BOX AND RUINED THE ASSEMBLY. FURTHERMORE, BECAUSE THIS WAS DEEMED TO BE 'EXTERNAL FORCES' THE REPAIR WOULD NOT BE COVERED UNDER WARRANTY AND WILL COST ME OVER $1100.00 TO FIX IT . I COULDN'T IMAGINE THAT I HAVE HAD 'STANDING WATER' IN MY CUPHOLDER, AND THAT THIS WATER COULD HAVE SOMEH... Read more

Incident date: Apr 29, 2015

ENGINE FAILURE OCCURRED WHEN DRIVING ON MAJOR FREEWAY AT POSTED SPEED LIMITED OF 75 MPH. PULLING OFF ON SLIP ROAD DUE TO ENGINE STOPPING. ONLY AFTER FULL STOP DID ENGINE WARNING LIGHTS COME ON. CHECKED UNDER HOOD AND FOUND COOLANT HAD EVACUATED THE SYSTEM. ENGINE WOULD NOT RESTART. TOWED TO MECHANIC AND FOUND THAT THE GEAR SHIFTER HAD WORN THROUGH COOLANT HOSE DUE TO ENGINEERING DEFECT.

Incident date: Oct 5, 2015

TL* THE CONTACT OWNS A 2002 MINI COOPER S. THE CONTACT STATED THAT WHEN THE STEERING WHEEL WAS TURNED TO THE RIGHT, THERE WAS AN ABNORMAL NOISE AND IT WAS DIFFICULT TO MAKE THE TURN. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING). THE DEALER WAS NOTIFIED OF THE FAILURE AND THE MANUFACTURER WHO INDICATED THAT THE CONTACT WOULD NEED TO WAIT FOR A SECOND NOTIFI... Read more

Incident date: Feb 9, 2015

TL* THE CONTACT OWNS A 2002 MINI COOPER S. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE CONTACT MENTIONED THAT THE STEERING WHEEL WAS ON MANUAL CONTROL AND AFTER THE VEHICLE WAS WARMED UP, THE STEERING WHEEL FUNCTIONED AS NORMAL. THE CONTACT ALSO STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, A CLANKING NOSE WAS COMING FROM THE FRONT PAS... Read more

Incident date: Nov 27, 2015

TL* THE CONTACT OWNS A 2006 MINI COOPER. WHILE DRIVING 40 MPH, THE VEHICLE STARTED LOSING POWER. THE ACCELERATOR PEDAL WAS BEING DEPRESSED WITH NO RESPONSE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND WAS ABLE TO BE DRIVEN HOME AT A LOW RATE OF SPEED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

Incident date: Mar 8, 2012

TL* THE CONTACT OWNS A 2003 MINI COOPER. WHILE DRIVING 70 MPH, THE VEHICLE STARTED LOSING POWER. THE ACCELERATOR PEDAL WAS BEING DEPRESSED WITH NO RESPONSE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND WAS ABLE TO BE DRIVIN HOME AT A LOW RATE OF SPEED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE REPAIRS WERE PERFORMED. THE MA... Read more

Incident date: Feb 2, 2015

MY VEHICLE IS A 2007 MINI COOPER S. THE YELLOW "PASSENGER AIRBAG OFF" LIGHT ON THE OVERHEAD CONSOLE IS ALWAYS ON. THE AIRBAG LIGHT AND THE BUCKLE LIGHT ARE ALWAYS ON. THESE LIGHTS ARE ON REGARDLESS WHETHER THERE IS A FRONT PASSENGER. THE CAR WAS NEVER IN ANY KIND OF ACCIDENTS AND THE AIRBAGS WERE NEVER DEPLOYED. I BOUGHT THE CAR USED IN NOV 2013 AND THE LIGHTS CAME ON PERMANENTLY DURING EARLY 2015... Read more

Incident date: Jan 29, 2016

I WAS DRIVING ON I 280 EAST AND NEWAR EXIT 8B THE ENGINE SUDDENLY STOPPED. THERE WAS LOSS OF POWER STEERING AND STEERING WHEEL BECAME VERY TIGHT. I ALMOST GOT HIT BY A TRACTOR. I GOT OUT OF THE EXIT (EXIT 7) AND GOT MYSELF TOWED. THE MECHANIC THINKS IT IS THE TIMING BELT THAT IS BROKEN.

Incident date: Jan 29, 2016

Incident date: Dec 1, 2014

PASSENGER SIDE AIRBAG SENSOR IS FAULTY. IT SHOWS AIRBAG OFF AND THERE IS NO WAY TO TURN IT BACK ON. I SEE RECALLS FOR THE SAME ISSUE ON MINI COOPER S AND CLUBMAN OF THE SAME YEAR, BUT NOT THE BASE MODEL THAT I HAVE.

Incident date: Dec 1, 2014

Incident date: Oct 29, 2015

POWER STEERING FAILED AND WAS UNABLE TO STEER CAR. POWER STEERING FLUID WAS FULL. INSPECTED AT GARAGE AND MECHANIC SAID THERE WAS NO CLEAR REASON AS TO WHY THE STEERING HAD FAILED. DID GET SOME STEERING ABILITY BACK BUT AM WORRIED IT WILL HAPPEN AGAIN. VEHICLE HAD BEEN STATIONARY FOR A COUPLE OF DAYS AND STEERING WAS GONE WHEN TURNED CAR ON FOR FIRST TIME.

Incident date: Jan 6, 2016

I PUT THE HEATED SEAT ON WHILE DRIVING, AND THE DRIVER'S SEAT CAUGHT FIRE. THIS WITH LESS THEN 50,000 MILES AND A COST OF ALMOST $1000. I HAD TO PULL INTO A GAS STATION AND PUT OUT THE SMOKING SEAT WITH WATER. I'VE COMPLAINED TO MINI COOPER USA, WITH NO RESULTS.

Fire

Incident date: Jan 25, 2016

EXPERIENCED A LOUD RATTLE IN THE CAR, TOOK IT TO THE DEALER, THEY REPLACED THE REAR SHOCKS, BUT THE RATTLE STILL HAS NOT BEEN ILLUMINATED. I EMAILED THE DEALER AND TOLD HIM THAT REPLACING THE SHOCKS DID NOT ILLUMINATE THE PROBLEM, HE SAID THAT MINI ENGINEERING IS GOING TO WORK ON THIS PROBLEM, THAT EVIDENTLY IS OCCURRING IN THIS YEAR AND MODEL.

Incident date: Dec 6, 2011

TL* THE CONTACT OWNED A 2002 MINI COOPER S. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND CAUSED EXTRA EFFORT TO TURN THE STEERING WHEEL. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ELECTRO-HYDRAULIC POWER STEERING SYSTEM AND WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS... Read more

Incident date: Jan 21, 2016

TL* THE CONTACT OWNS A 2011 MINI COOPER. THE CONTACT STATED THAT THE VEHICLE STALLED EVEN WHEN THE ACCERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE LIGHT ILLUMINATED AS WELL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVAL... Read more

Incident date: Jan 21, 2016

PASSENGER SEAT AIR BAG LIGHT STAYS ON MOST OF THE TIME. LOCAL DEALERSHIP DIAGNOSED PASSENGER SEAT SENSOR MAT DEFECTIVE AND MUST BE REPLACED. ON JANUARY 12, 2016, I PREPAID THE COST OF THE REPLACEMENT PART AT NEARLY $1,400 DOLLARS. ON JANUARY 21, 2016, THE DEALERSHIP INFORMED ME THAT THE PART IS ON NATIONAL BACK ORDER. ESTIMATED TIME OF ARRIVAL IS MAY 2016. WITH LAST YEAR'S RECALL OF 2005 AND ... Read more

Incident date: Nov 7, 2015

TWO TIRES THAT CAME WITH MY MINI COOPER 2014 WENT FLAT IN LESS THAN 7,500 MILES, ONE ON NOV 7, 2015 AND THE OTHER ON JAN 3, 2016. THE TIRES ARE VERY EXPENSIVE (ABOUT $200 PER TIRE) AND OF VERY LOW QUALITY. AS A CUSTOMER I FEEL BEING CHEATED ON.

Incident date: Dec 28, 2015

THE CAR'S ELECTRIC POWER STEERING MODULE FAILED (APPARENTLY SHORTED OUT), AND UPON ATTEMPTING TO EVALUATE THE ISSUE THE UNIT WILL SPARK AND EVEN CATCH FIRE. IT HAS MELTED SEVERAL OF THE WIRING COMPONENTS IN MY CAR, AND HAS ADVERSELY AFFECTED AT LEAST MY ABS SYSTEM AND MY TIRE PRESSURE SENSOR. MINI COOPER OF ESCONDIDO INSPECTED THE DAMAGE AND DEEMED THAT I NEEDED TO REPLACE THE EPS UNIT AND THE STE... Read more

Fire

Incident date: Dec 29, 2015

DEFECTIVE TIMING CHAIN AND TENSIONERS CAUSING ADDITIONAL DAMAGE TO THE EXHAUST VALVES PREVENTING COMPRESSION IN THE ENGINE AS IS DESCRIBED IN ONE OF MANY CLASS ACTION SUITS.

Incident date: Dec 30, 2015

BOUGHT VEH. USED ON 11/21/15 WITH 66,898 MILES. ON DECEMBER 30, 2015 DROVE VEHICLE AND PARKED, WHEN VEH. WAS SHUT OFF I NOTICED A HUMMING SOUND COMING FROM UNDER THE HOOD, THOUGHT IT WAS A FAN. RETURNED TO VEHICLE APPROX. 6 HRS. LATER, BATTERY WAS DEAD. HAVE VEH. JUMP STARTED. DROVE HOME, HEARD HUMMING AGAIN COMING FROM UNDER THE HOOD WHEN VEH. WAS SHUT OFF. I DISCONNECTED BATTERY AND NOTICED SMOK... Read more

Incident date: Nov 15, 2015

TL* THE CONTACT OWNS A 2012 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TURBO CHARGER AND THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE.

Incident date: Jan 12, 2016

FRONT PASSENGER SEAT AIR BAG INDICATOR LIGHT STAYED ON FOR LONG PERIODS AND SOMETIMES WENT OFF. YESTERDAY BMW/MINI DEALERSHIP DIAGNOSED SEAT SENSOR MAT SENDING FAULT CODE. DEALERSHIP WOULD NOT LET ME HAVE COPY OF DIAGNOSTIC REPORT AND I ASKED SEVERAL TIMES TO HAVE A COPY. PART MUST BE DEFECTIVE. MY OUT OF POCKET COST TO REPLACE DEFECTIVE SENSOR MAT IS $1,371.00 FOR THE PART WHICH I HAD TO PREPAY... Read more

Incident date: Dec 20, 2015

I HAVE BEEN TOLD THAT MY MINI COOPER AIRBAG SYSTEM HAS HAD A MECHANICAL FAILURE WHICH HAS CAUSED THE CAR TO DISABLE THE AIRBAG SYSTEM. THERE IS CURRENTLY A RECALL HOWEVER MY VIN NUMBER ISN'T INCLUDED- I WOULD SUGGEST PERHAPS LOOKING INTO WHERE MINE WAS PRODUCED TO SEE IF THOSE ARE ALSO AFFECTED BY THIS RECALL. AN AIRBAG SYSTEM SHOULDN'T JUST DISABLE ITSELF- THAT DEFINITELY SEEMS LIKE A MANUFACTURE... Read more

Incident date: Jan 11, 2016

AIR BAG WARNING LIGHT ON. PASSENGER AIRBAG OFF DESPITE SOMEONE SITTING IN THAT SEAT

Incident date: Dec 15, 2015

ENGINE RATTLE UPON STARTUP. NEXT THING I KNOW IS THE TIMING CHAIN GUIDES BROKE AND THE VALVES BENT. THOUSANDS IN REPAIR AND MINI WON'T COVER A THING.

Incident date: Jan 12, 2016

TIMINIG CHAIN TENSIONER HAD A WASHER STRIPPED, OIL WAS LEAKING ALL OF THER ENGINE AND IT WAS DOWN TO LESS THAN A QUART. IT'S A KNOWN ISSUE WITH MINI COOPERS ALL OVER THE INTERNET WHERE A $10 PART, IF NOT CAUGHT CAUSES MAJOR ENGINE REPAIRS, OR WORSE, ENGINE REPLACEMENT. MINI COOPER DEALER WONT FIX IT FOR FREE EVEN THOUGH IT'S TOUTED "MAINTENANCE FREE" CHAIN BELT. VEHICLE ONLY HAS 22,365 MILES ON IT... Read more

Incident date: Dec 12, 2015

POWER STEERING GOES OUT. VERY HARD TO TURN THE WHEEL. ITS LIKE HAVING NO STEERING AT ALL AT TIMES. I HAVE TWO MINI COOPERS. THIS ONE HAS NOT YET TO GET THE RECALL FOR THE STEERING PUMP. I HAVE A RECALL FOR THE OTHER MINI THAT I OWN BUT THAT ONE DOESNT HAVE A PROBLEM.

Incident date: Jan 8, 2016

MY MINI COOPER S CONV, 2005, HAS BEEN HAVING STEEERING ISSUES FOR SOME TIME NOW. IT WILL RANDOMLY LOSE WHAT SEEMS LIKE THE POWER STEERING WHILE I AM DRIVING! I HAVE FOUND THAT BY TURNING THE CAR OFF (IF I AM STOPPED AND IN AREA WITH TIME TO TURN OFF MY CAR) THAT IT WORKS AGAIN FOR 10 MINUTES TO 30 MINUTES. OTHER TIMES I CAN DRIVE FOR 45 MINUTES NO PROBLEMS AT ALL. HOWEVER, MORE OFTEN THAN NOT TH... Read more

Incident date: Jan 7, 2016

THIS IS THE PREVIOUS COMPLAINT THAT I HAD ABOUT THE 2009 MINI COOPER S CONVERTIBLE 2 WEEKS AGO WHICH HAS ADDITIONAL INFORMATION TODAY FROM THE CERTIFIED BMW MECHANIC HERE IN AUSTIN. MANUFACTURER: BMW OF NORTH AMERICA, LLC VEHICLE IDENTIFICATION NO. (VIN): WMWMS33589T... SUMMARY: " I OWN A 2009 MINI COOPER S CONVERTIBLE. I BOUGHT IT 4 MONTHS AGO. I WAS DRIVING ON I35 GOING TO AUSTIN THE 26TH ... Read more

Incident date: Jan 7, 2016

Incident date: Dec 30, 2015

THIS IS THE SECOND TIME IN 13 MONTHS THE REAR SUNROOF EXPLODED WHILE DRIVING FOR NO REASON. WE WERE DRIVING AROUND 45MPH AND IT SOUNDED LIKE A GUNSHOT. THE SCREEN WAS CLOSED BUT GLASS SHARDS FELL THROUGH THE SCREEN ALL OVER OUR DOG AND THE BACK SEAT.

Incident date: Dec 28, 2015

I PURCHASED MY MINI COUNTRYMAN ON FEBRUARY 14, 2015 FROM THE LOCAL MINI DEALERSHIP. AT APPROX. 1447MILES, 7 MONTH INTO OWNERSHIP, I BEGAN HAVING TROUBLE WHEN TURNING ON THE CAR (THE CAR WAS STATIONARY) THE WARNING LIGHTS CAME ON FOR BRAKES, ABS AND TRACTION CONTROL AND REMAINED ON UNTIL CAR WAS TURNED OF REPEATEDLY OR DIVEN FOR A MILE AND THEN TURNED OF. I TOOK MY CAR BACK TO THE DEALERSHIP FOR R... Read more

Incident date: Dec 28, 2015

Incident date: Jan 5, 2016

IN COLD WEATHER THE DRIVER SIDE PARKING BRAKE FREEZES/STICKS. ONE OF MANY EXAMPLES WAS THIS MORNING. IT WAS 27 DEGREES IN MY GARAGE AND I WAS ABLE TO DRIVE WITH NO PROBLEMS, I DROVE FOR A FEW MILES WITH THE CAR FULLY WARMED UP. I STOPPED FOR COFFEE AND LEFT THE CAR RUNNING (WIFE IN CAR) AND RETURNED NO MORE THAN 5 MINUTES LATER. WHEN I TRIED TO DRIVE THE PARKING BRAKE WAS NOT RELEASED ALL THE ... Read more

Incident date: Jan 4, 2016

WHILE DRIVING WITH THE DRIVER SEAT HEATER ON A BURNING SMELL AND SMOKE BEGAN TO FILL THE CAR. ADDITIONALLY, BEGAN FEELING EXTREME HEAT ON MY BACK. IMMEDIATELY PULLED OVER AND FOUND A SMALL FIRE ON THE SEAT BACK WHICH I HAD TO PAT OUT. NO INJURY WAS SUSTAINED. THE SEAT HEATER HAD BEEN IN OPERATION ROUGHLY 5 MINUTES. THIS IS A SIGNIFICANT SAFETY CONCERN AS THE SEAT HEATER SWITCHES ARE IN A LOCA... Read more

Fire

Incident date: Dec 30, 2015

PASSENGER SEAT OCCUPANCY SENSOR MALFUNCTION. AIRBAG ERROR LIGHTS ON DASH AND INTERMITTENT DISABLING THE AIRBAG WHEN PERSON IS SITTING IN PASSENGER SEAT WHILE DRIVING. THE SEAT SENSOR CAUSES THE AIRBAG TO DEPLOY DEPENDENT ON IF THERE IS SOMEONE SITTING IN SEAT. THIS COULD CAUSE NON DEPLOYMENT OF AIRBAG IN AN ACCIDENT WHEN A PASSENGER IS IN THE SEAT.

Incident date: Aug 24, 2015

MY DAUGHTER WAS DRIVING THE MINI COOPER ON HWY 101W WHEN THE CAR SUDDENLY AND WITH OUT WARNING LOST ALL POWER. SHE WAS FORTUNATE TO NOT HAVE BEEN STRANDED ON THE HIGHWAY. WE HAD THE CAR LIFTED AND TAKEN TO A BMW DEALER. THEY DETERMINED THAT THERE IS A HOLE IN THE #4 CYLINDER THAT IS RESPONSIBLE FOR THE LOSS OF POWER. THE CAR HAS 55K MILES ON IT AND IS 5K MILES OUTSIDE OF FULL WARRANTY. WE HAVE AL... Read more

Incident date: Apr 8, 2014

THE CAR WOULD NOT EASILY SHIFT GEARS. WHEN I BROUGHT IT TO THE MINI COOPER DEALERSHIP, I WAS TOLD THAT ALL OF THE TRANSMISSION FLUID LEAKED OUT OF THE TRANSMISSION. THE TRANSMISSION IS "SEALED", SO THE TRANSMISSION FLUID CANNOT BE CHECKED OR CHANGED. I WAS TOLD THAT I NEEDED TO REPLACE THE TRANSMISSION AND CLUTCH. THE CAR SHOULD NOT HAVE A SEALED TRANSMISSION IF IT CAN DEVELOP A LEAK SO EASILY.

Incident date: May 27, 2009

LOST POWER STEERING WITH BURNING SMELL AND LOTS OF SMOKE. AS EVIDENCED ON THE ATTACHED DOCUMENT, THE ENGINE WIRING HARNESS WAS BURNT. THE CAR COULD HAVE LOST ALL POWER. THE REPAIR BILL WAS $4097.91. I WAS WITHOUT A CAR FOR WEEKS WITH NO LOANER CAR OFFERED. NATIONAL MINI COOPER DENIED THAT THIS WAS AN ISSUE. THERE IS NOW A PENDING RECALL. THE NEW PARTS MIGHT ALSO NEED TO BE REPLACED. I WAS DRIVING ... Read more

Fire

Incident date: Dec 26, 2015

I OWN A 2009 MINI COOPER S CONVERTIBLE. I BOUGHT IT 4 MONTHS AGO. I WAS DRIVING ON I35 GOING TO AUSTIN THE 26TH OF DECEMBER 2015. THE VEHICLE DIED WITHOUT A WARNING WHILE IN MOTION. I TURNED THE HAZARDS ON IMMEDIATELY DUE TO THE DANGEROUS SITUATION I WAS IN. THERE WAS NO SHOULDER TO THE RIGHT; I LET THE CAR COAST UNTIL I SAW THAT I COULD SAFELY STOP. A SAN MARCOS COP CAME TO HELP PUSH THE CA... Read more

Incident date: Dec 26, 2015

Incident date: Dec 27, 2015

PURCHASED CAR W/50,000 MILES ON IT AND HAVE ALREADY HAD WATER PUMP REPLACED AND NOW WHILE DRIVING DOWN THE ROAD GOING ABOUT 40 MPH THE TIMING BELT BROKE AND BLEW PARTS INTO THE ENGINE, SO IT PRETTY MUCH NEEDS A NEW ENGINE ALREADY NOW 25,000 MILES AFTER WE BOUGHT IT. LOTS OF COMPLAINTS ABOUT THE TIMING BELT/CHAIN ON THESE 2010 MODELS. SEEMS ODD TO ME.

Incident date: May 20, 2015

AIRBAG LIGHT WILL NOT GO OUT, ALL THESE [XXX] MINI COOPERS HAVE PROBLEMS WITH AIRBAGS, THIS IS PRETTY IMPORTANT...MINI WANTS $1500 TO REPAIR A KNOWN ISSUE...HOW MANY PEOPLE NEED TO DIE BEFORE MINI IS FORCED TO DO THE RIGHT THING AND REPAIR THESE [XXX] CARS????????????????? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Incident date: Sep 14, 2015

TL* THE CONTACT OWNS A 2004 MINI COOPER S. THE CONTACT STATED THAT THERE WAS A PROGRESSING CONDITION IN WHICH THE STEERING WHEEL MADE AN ABNORMAL NOISE AND WAS DIFFICULT TO TURN LEFT OR RIGHT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Incident date: Oct 15, 2015

TIMING CHAIN BROKE WELL BEFORE 10 YEAR OR 100000 MILES. THIS TIMING CHAIN BREAKAGE CAUSED MY ENGINE TO FAIL DUE TO PISTON DAMAGE OR CYLINDER DAMAGE. MY ENGINE NOW NEEDS TO BE REPLACED. MY VEHICLE WAS MOVING WHEN THE SOUND OCCURRED. WHEN I RESEARCHED THIS SOUND, I LEARNED IT MAY BE THE TIMING CHAIN AND TOOK IT TO THE GARAGE TO BE REPLACED. THE GARAGE REPLACED THE TIMING CHAIN AND WHEN THEY TO... Read more

Incident date: Nov 2, 2015

TL* THE CONTACT OWNS A 2011 MINI COOPER S COUNTRYMAN. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO START. THE CONTACT MENTIONED THAT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46... Read more

Incident date: Nov 24, 2015

THE TIMING CHAIN TENSIONER CAME LOOSE CAUSING AN OIL LEAK AND THE TIMING CHAIN TO SLIP/SKIP WHICH IN TURN CAUSED DAMAGE TO THE MOTOR AND NOW MY CAR NEEDS A NEW TIMING CHAIN & NEW MOTOR WHICH IS COSTING AROUND $9K. THIS CAR ONLY HAS 35K MILES ON IT & THIS SHOULD NOT HAVE HAPPENED! I WAS DRIVING ON THE FREEWAY WHEN ALL MY OIL LEAKED OUT, CAUSING LIGHTS TO FLASH & LOUD NOISES. ONCE PULLED OVER TO A G... Read more

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What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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