Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Feb 14, 2016
TAKATA RECALL THE WARNING INDICATOR THAT MY PASSENGER AIR BAG IS OFF COMES ON FREQUENTLY (WITH OR WITHOUT PASSENGER). I AM AFRAID TO LET ANYONE RIDE IN MY CAR. WHEN I TOOK IT TO THE DEALER THEY SAID IT WAS AN INTERNAL FAILURE OF PASSENGER SIDE FRONT MAT SENSOR, THAT I HAD NOT DONE ANYTHING TO CAUSE THE PROBLEM, THAT THERE WAS A WORLDWIDE SHORTAGE OF THE PART, AND THAT IT IS A $1200.00 FIX. I ... Read more
Incident date: Nov 26, 2016
THE TURBO OIL FEED LINE IS INHERENTLY FLAWED AND PREMATURELY FAILS BECAUSE OF A BAD DESIGN. THIS FAILURE CAUSES HOT OIL TO LEAK ALL OVER A HOT TURBO. I WAS LUCKY ENOUGH TO NOT HAVE MY ENGINE CATCH FIRE WITH THE FAILED O-RING ON MINE. I WAS DRIVING ON THE HIGHWAY WHEN LARGE CLOUDS OF SMOKE BEGIN TO FLOW FROM THE ENGINE COMPARTMENT. I WAS FORCED TO PULL OVER AND GET TOWED HOME. I WAS OUT OF WARRANTY... Read more
Incident date: Dec 8, 2016
LEAVING FOR WORK, HEARD A SNAP AND LOST POWER TO ENGINE LESS THAN A MILE FROM HOME. PULLED OVER, THEN COASTED (WITH NO POWER STEERING OR BRAKES) DOWNHILL TO A SAFER SPOT. TOWED TO MECHANIC; ISSUE IS BROKEN TIMING CHAIN. THIS VEHICLE IS JUST A FEW MONTHS OUTSIDE THE FINAL RECALL DATES FOR SKEEN V BMW. I BELIEVE THE CLASS WAS TOO NARROWLY DEFINED; THIS 2010 COOPER S (69K MI) HAS THE SAME N14 ENGIN... Read more
Incident date: Dec 2, 2016
MOTOR HAS RATTLE WAS TOLD IT WAS TIMING CHAIN BY MECHANIC AND WILL NEED TO BE REPLACED OR MOTOR WILL NEED TO BE REPLACED/ MINI SOLD A DEFECTIVE CAR AND KNEW ABOUT THIS DEFECT. NOW I AM OUT 10K IF THE CAR BREAKS AND HAVE NO CAR FOR FAMILY
Incident date: Nov 28, 2016
PURCHASE PREVIOUSLY OWNED (BY 1 OWNER, LOW MILEAGE) 2010, MINI COOPER FROM DEALERSHIP 2 YEARS AGO. CURRENTLY HAS ONLY 70K MILES. LAST WEEK WHILE DRIVING, TIMING CHAIN FAILED SUBSEQUENTLY CAUSING $3100+ IN ESTIMATED DAMAGES. FIRST ISSUE I HAVE IS HOW DOES A TIMING BELT LAST ONLY 70K MILES ON A SUPPOSED HIGH-END, HIGH-PERFORMANCE VEHICLE LIKE MINI/BMW? EVERY OTHER VEHICLE I HAVE EVER OWNED (FORE... Read more
MINI
COOPER S CLUBMAN
(2009) - SEAT BELTS
Dec 5, 2016
Incident date: Nov 23, 2016
PASSENGER AIRBAG/SEATBELT WARNING LIGHTS AND TONES ARE CONSTANTLY ILLUMINATED. THIS IS NOT ONLY AN ANNOYING PROBLEM IT IS A SAFETY HAZARD AS THE PASSENGER SAFETY EQUIPMENT IS NON-FUNCTIONAL. THERE IS NO RECALL FOR THIS DEFECT FOR THIS MODEL/YEAR AND RESOLUTION IS A COSTLY DEALER FIX WITH PARTS PRESENTLY BACKORDERED.
MINI
COOPER S CLUBMAN
(2009) - AIR BAGS
Dec 5, 2016
Incident date: Nov 23, 2016
PASSENGER AIRBAG/SEATBELT WARNING LIGHTS AND TONES ARE CONSTANTLY ILLUMINATED. THIS IS NOT ONLY AN ANNOYING PROBLEM IT IS A SAFETY HAZARD AS THE PASSENGER SAFETY EQUIPMENT IS NON-FUNCTIONAL. THERE IS NO RECALL FOR THIS DEFECT FOR THIS MODEL/YEAR AND RESOLUTION IS A COSTLY DEALER FIX WITH PARTS PRESENTLY BACKORDERED.
Incident date: Nov 23, 2016
I REPLACED MY POWER STEERING PUMP FAN 2-3 YEARS AGO THEN ABOUT A YEAR AND A HALF AGO I HAD IT REPLACED UNDER WARRANTY. NOW MY POWER STEERING IS COMPLETELY GONE WITH NO PRIOR INDICATION THAT IT WAS FAILING AND I HAVE TO PAY A $1,400 TO GET IT REPLACED BY A CERTIFIED SHOP.
Incident date: Nov 14, 2016
AIR BAG WARNING LIGHT ILLUMINATED. SAME ISSUE AS COMPLAINT NHTSA ID NUMBER 10809500 AND 10250135
Incident date: Nov 23, 2016
WE PARKED THE CAR AND 3 HOURS LATER IS WAS ON FIRE. IT SEEMS TO HAVE EMANATED FROM THE POWER STEERING PUMP AREA BUT CANNOT TELL WITH ALL THE FIRE DAMAGE. THE CAR IS MOST LIKELY A TOTAL LOSS.
Fire
Incident date: Nov 23, 2016
WE PARKED THE CAR AND 3 HOURS LATER IS WAS ON FIRE. IT SEEMS TO HAVE EMANATED FROM THE POWER STEERING PUMP AREA BUT CANNOT TELL WITH ALL THE FIRE DAMAGE. THE CAR IS MOST LIKELY A TOTAL LOSS.
Fire
MINI
COOPER CLUBMAN
(2010) - AIR BAGS
Nov 22, 2016
Incident date: Oct 4, 2016
AIRBAG SENSOR LIGHT ON. DEFECTIVE PASSENGER SEAT OCCUPANCY SENSOR 2010 NOT PART OF THE RECALL. COST TO REPAIR DEFECTIVE MAT $1340. MINI SHOULD EXTEND THE RECALL BASED ON HIGH NUMBER OF COMPLAINTS FOR 209/2010 MINIS.
MINI
COOPER CONVERTIBLE
(2005) - STEERING
Nov 21, 2016
Incident date: Nov 19, 2016
POWER STEERING ISSUES: MINI COOPER CONVERTIBLE 2005. THE FIRST EVIDENCE OF MY PROBLEM WAS WHEN THE ELECTRICAL SYSTEM SEEMED TO BE FAULTY. I REPLACED THE ALTERNATOR, AND THAT FIXED THE CAR FOR ABOUT TWO WEEKS. AT THAT POINT, I NOTICED A FAN RUNNING A LOT, AND THEN FOUND THE BATTERY DEAD ON SEVERAL OCCASIONS. FINALLY, I FIGURED OUT THAT A FAN WAS CONTINUING TO RUN--AND I TRACED THE NOISE TO TH... Read more
Incident date: Jul 21, 2016
IN SEPTEMBER, 2013, MY 2008 MINI COOPER HARDTOP, WITH THE N12 ENGINE, HAD THE TIMING CHAIN FAIL UNDER OPERATION. THIS CAUSED THE ENGINE TO STOP, AT HIGHWAY SPEED, AFFECTING STEERING, BRAKING AND ALL ABILITY TO MANEUVER THE VEHICLE OUT OF TRAFFIC. TWO VEHICLES BARELY AVOIDED MY DISABLED VEHICLE. I CONTACTED MINI USA AND THEY REFUSED TO ACKNOWLEDGE THE FACTORY DEFECT IN THE TIMING-CHAIN TENSIONER... Read more
Incident date: Nov 3, 2016
DURING NORMAL VEHICLE OPERATION, VEHICLE LOST POWER. PULLED TO THE SIDE OF THE ROAD, TURNED VEHICLE OFF, AND VEHICLE WOULD NOT RESTART. HAD VEHICLE TOWED TO LOCAL MECHANIC. PROBLEM WAS DIAGNOSED AS A BROKEN TIMING CHAIN.
Incident date: May 1, 2016
VEHICLE WAS IN MOTION AND MY WIFE HEARD A NOISE- CHOSE TO IGNORE NOISE. AFTER RESEARCHING THE PROBLEM I DISCOVERED THE TIMING CHAIN COULD CATASTROPHICALLY FAIL LEAVING MY WIFE ON MOUNTAIN ROADS WITH NO POWER AND LOSS OF POWER STEERING . ALTHOUGH BMW HAS BEEN AWARE OF THIS PROBLEM FOR YEARS THEY HAVE BOB AND WEAVED FIXING ONLY THOSE THEY HAVE BEEN FORCED TO, LEAVING OTHERS ,WITH THE EXACT SAME PROB... Read more
Incident date: Nov 8, 2016
TL* THE CONTACT OWNS A 2007 MINI COOPER. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.
MINI
COOPER CLUBMAN
(2008) - SEATS
Nov 8, 2016
Incident date: Oct 19, 2016
AIRBAG WARNING LIGHT ON BECAUSE OF FAULTY PASSENGER SIDE SEAT MAT SENSOR. AIRBAGS ARE DISABLED WITHOUT REPAIR/REPLACEMENT.
MINI
COOPER CLUBMAN
(2008) - AIR BAGS
Nov 8, 2016
Incident date: Oct 19, 2016
AIRBAG WARNING LIGHT ON BECAUSE OF FAULTY PASSENGER SIDE SEAT MAT SENSOR. AIRBAGS ARE DISABLED WITHOUT REPAIR/REPLACEMENT.
Incident date: Nov 8, 2016
PASSENGER SIDE AIRBAG IS RANDOMLY DISABLED (WITH WARNING LIGHT/TONE) WHEN MY 63# DOG IS SITTING IN THE SEAT. CAUSE IS A FAULTY "PASSENGER SEAT OCCUPANT MAT" THAT OTHERS HAVE REPORTED WILL COST OVER $1500 TO REPLACE. THIS HAS HAPPENED NUMEROUS TIMES BUT ONLY WHILE DRIVING SO CAN'T REALLY GET A PICTURE OF THE WARNING LIGHT SAFELY.
Incident date: Nov 8, 2016
PASSENGER SIDE AIRBAG IS RANDOMLY DISABLED (WITH WARNING LIGHT/TONE) WHEN MY 63# DOG IS SITTING IN THE SEAT. CAUSE IS A FAULTY "PASSENGER SEAT OCCUPANT MAT" THAT OTHERS HAVE REPORTED WILL COST OVER $1500 TO REPLACE. THIS HAS HAPPENED NUMEROUS TIMES BUT ONLY WHILE DRIVING SO CAN'T REALLY GET A PICTURE OF THE WARNING LIGHT SAFELY.
Incident date: Oct 1, 2016
THE AIRBAG LIGHT IS ON FOR THE PASSENGER SIDE PRESSURE MAT BUT THE DEALERSHIP INDICATES THERE IS NO OPEN RECALL ON THIS PARTICULAR CAR EVEN THOUGH MANY CARS WITH SIMILAR PROBLEM WERE RECALLED. SCAN TOOL INDICATES PASSENGER SIDE PRESSURE MAT. THE DEALERSHIP INDICATED THIS MODEL WAS OUTSIDE OF THE RECALLED VINS. WE DON'T KNOW WHETHER THE AIRBAG WOULD WORK OR NOT IF IT WERE NEEDED.
MINI
COOPER CLUBMAN
(2010) - FUEL/PROPULSION SYSTEM
Nov 4, 2016
Incident date: Oct 24, 2016
TL* THE CONTACT OWNS A 2010 MINI COOPER CLUBMAN. WHILE DRIVING 40 MPH, THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP WAS DEFECTIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS AT THE MECHANIC SHOP PENDING REPAIR. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 91,000.
Incident date: Oct 25, 2016
TIMING CHAIN EVIDENTLY BROKE WITH LITTLE WARNING AND CAR DIED IN MIDDLE OF ROAD. BMW MINI HAS KNOWN OF THIS AND SETTLED A CLASS ACTION LAWSUIT WITHOUT EVER ISSUING A RECALL OR NOTIFICATION TO OWNERS. THE CAR HAD LESS THAN 30,000 MILES ON IT.
MINI
COOPER S CONVERTIBLE
(2011) - FUEL/PROPULSION SYSTEM
Oct 25, 2016
Incident date: Oct 23, 2016
I DROVE 20 FEET OUT OF MY GARAGE AND SMELT A SURFER SMELL. I PUT MY CONVERTIBLE TOP DOWN, PUT THE CAR IN PARK WALKED AROUND TO SEE IF IT WAS SMOKING OR IF THE SMELL WAS COMING FROM THE ENGINE OR MUFFLERS. WHEN I COULD NOT DETECT WHERE THE SMELL WAS COMING FROM, I PUT THE TOP BACK UP, CLOSING IT AND TURNED THE CAR OFF. I LOCKED THE CAR AND WENT INTO MY GARAGE. AS I LOOKED BACK I SAW SPARKS COMING F... Read more
Fire
MINI
COOPER S CONVERTIBLE
(2011) - ELECTRICAL SYSTEM
Oct 25, 2016
Incident date: Oct 23, 2016
I DROVE 20 FEET OUT OF MY GARAGE AND SMELT A SURFER SMELL. I PUT MY CONVERTIBLE TOP DOWN, PUT THE CAR IN PARK WALKED AROUND TO SEE IF IT WAS SMOKING OR IF THE SMELL WAS COMING FROM THE ENGINE OR MUFFLERS. WHEN I COULD NOT DETECT WHERE THE SMELL WAS COMING FROM, I PUT THE TOP BACK UP, CLOSING IT AND TURNED THE CAR OFF. I LOCKED THE CAR AND WENT INTO MY GARAGE. AS I LOOKED BACK I SAW SPARKS COMING F... Read more
Fire
MINI
COOPER S CONVERTIBLE
(2011) - ELECTRONIC STABILITY CONTROL (ESC)
Oct 25, 2016
Incident date: Oct 23, 2016
I DROVE 20 FEET OUT OF MY GARAGE AND SMELT A SURFER SMELL. I PUT MY CONVERTIBLE TOP DOWN, PUT THE CAR IN PARK WALKED AROUND TO SEE IF IT WAS SMOKING OR IF THE SMELL WAS COMING FROM THE ENGINE OR MUFFLERS. WHEN I COULD NOT DETECT WHERE THE SMELL WAS COMING FROM, I PUT THE TOP BACK UP, CLOSING IT AND TURNED THE CAR OFF. I LOCKED THE CAR AND WENT INTO MY GARAGE. AS I LOOKED BACK I SAW SPARKS COMING F... Read more
Fire
MINI
COOPER CONVERTIBLE
(2016) - UNKNOWN OR OTHER
Oct 23, 2016
Incident date: Oct 21, 2016
WE PURCHASED THIS ALL-NEW MODEL IN MARCH 2016 AND HAVE BEEN UNABLE TO ASCERTAIN A CRASHWORTHINESS RATING THROUGH YOUR ADMINISTRATION OR THE IIHS. I ONCE ASSUMED THAT THESE TESTS WERE CONDUCTED PRIOR TO THE PUBLIC SALE OF AUTOMOBILES. HOW LONG MUST A CONSUMER WAIT FOR A TEST TO BE CONDUCTED? THE INSURANCE COMPANIES SEEM TO DEPEND HEAVILY ON THESE EVALUATIONS WHEN DETERMINING THEIR RATES.
MINI
COOPER CONVERTIBLE
(2005) - STEERING
Oct 22, 2016
Incident date: Oct 6, 2016
MY VEHICLE CAUGHT FIRE WHILE PARKED DIRECTLY AFTER DRIVING IT SIX MILES, SAVED BY FIRE EXTINGUISHER AND FIRE DEPARTMENT. CAUSE DETERMINED TO BE FAULTY POWER STEERING MODULE.
Fire
Incident date: Sep 5, 2016
"PASSENGER AIR BAG OFF" LIGHT COMES ON AND OFF INTERMITTENTLY AND RANDOMLY WHILE DRIVING WITH A PASSENGER IN THE SEAT WITH THE SEAT BELT ON, AND VEHICLE IS TRAVELING AT HIGHWAY SPEEDS. THIS WAS EXPRESSED TO MINI, WHO HAS A RECALL FOR EXACTLY THIS PROBLEM ON EARLIER MODELS, AND MINI HAS EXPRESSED THAT THEY WILL NOT FIX IT. I HAVE VIDEO OF THIS OCCURRING IF ANYONE IS INTERESTED IN WATCHING IT. *T... Read more
Incident date: Oct 18, 2016
I HAVE HAD THE STEERING PUMP FAIL TWICE IN MY 2005 R53 MINI, THE 1ST TIME THE POWER STEERING WOULD CUT OUT AT RANDOM WHILE DRIVING AND THE PUMP WOULD CONTINUED TO RUN AFTER CAR WAS TURNED OFF (HAD TO DISCONNECT BATTERY FOR IT TO STOP). THIS WAS REPLACED IN 2013 AT A MINI DEALERSHIP UNDER AN "EXTENDED WARRANTY" AT THE EXPENSE OF MINI. NOW 3 YEARS LATER I AM HAVING THE SAME SYMPTOMS, THE POWER STEER... Read more
Incident date: Sep 26, 2016
WHILE ON A RECENT ROAD TRIP, PASSENGER AIRBAG WARNING LAMPS BEGAN TO COME ON INTERMITTENTLY WHILE THE SEAT WAS OCCUPIED. AT FIRST, THE SYSTEM SEEMED TO RESET WHEN THE ENGINE WAS SWITCHED OFF, BUT OVER THE COURSE OF 2 DAYS, IT STOPPED RESETTING AND THE WARNING LIGHTS, AS WELL AS THE WARNING TONES, WOULD JUST GO ON AND OFF SPONTANEOUSLY WITH THE SEAT OCCUPIED. NOW THE "PASSENGER AIRBAG OFF" INDIC... Read more
Incident date: Sep 26, 2016
WHILE ON A RECENT ROAD TRIP, PASSENGER AIRBAG WARNING LAMPS BEGAN TO COME ON INTERMITTENTLY WHILE THE SEAT WAS OCCUPIED. AT FIRST, THE SYSTEM SEEMED TO RESET WHEN THE ENGINE WAS SWITCHED OFF, BUT OVER THE COURSE OF 2 DAYS, IT STOPPED RESETTING AND THE WARNING LIGHTS, AS WELL AS THE WARNING TONES, WOULD JUST GO ON AND OFF SPONTANEOUSLY WITH THE SEAT OCCUPIED. NOW THE "PASSENGER AIRBAG OFF" INDIC... Read more
MINI
COOPER CONVERTIBLE
(2016) - EQUIPMENT
Oct 18, 2016
Incident date: Oct 18, 2016
AFTER MY CAR WAS INVOLVED IN AN ACCIDENT I WAS MADE AWARE THAT THE MINI VIN NUMBER INDICATES THAT MY MINI IS A 2 DOOR MODEL IN MOST DATA RESOURCES FOR EVALUATION PURPOSES. BUT I HAVE THE MINI 4 DOOR HARDTOP MODEL! HOW COULD THAT NOT BE INDICATED WITH A 4D INSTEAD OF THE 2D IN THIS MODELS VIN #? *TR
MINI
COOPER CONVERTIBLE
(2016) - STRUCTURE
Oct 18, 2016
Incident date: Oct 18, 2016
AFTER MY CAR WAS INVOLVED IN AN ACCIDENT I WAS MADE AWARE THAT THE MINI VIN NUMBER INDICATES THAT MY MINI IS A 2 DOOR MODEL IN MOST DATA RESOURCES FOR EVALUATION PURPOSES. BUT I HAVE THE MINI 4 DOOR HARDTOP MODEL! HOW COULD THAT NOT BE INDICATED WITH A 4D INSTEAD OF THE 2D IN THIS MODELS VIN #? *TR
Incident date: May 16, 2015
VEHICLE HAS BEEN SERVICED FOUR TIMES, SINCE PURCHASED IN MAY 2015 FOR BURNS TO LIGHT BULB AND SOCKET MELTING INTO HOUSING. MALFUNCTIONING ENGINE LIGHT APPEARS WHILE DRIVING CAR ON HIGHWAYS AND STREETS. TAILLIGHT IS ON THE LEFT SIDE, NOT FAR FROM GAS TANK. CAR IS UNSAFE DUE TO OVERHEATING, BURNS AND MELTING OF TAILLIGHT COMPONENTS AND PROXIMITY TO GAS TANK. *TR
Fire
Incident date: Jul 20, 2016
OUR 2016 MINI COOPER JCW WAS INVOLVED IN AN ACCIDENT, WHERE IT FAILED TO STOP, AND, IN FACT SEEMED TO ACCELERATE. A PREVIOUS VERSION WE OWNED DID THE SAME THING, SEVERAL YEARS AGO. A FEW DAYS AFTER THIS ACCIDENT, AN ARTICLE APPEARED IN THE NATIONAL MEDIA, DESCRIBING A SIMILAR ACCIDENT IN NEW YORK. IN THAT INSTANCE, THE CAR STRUCK WAS BEING DRIVEN BY THE ACTOR [XXX] , WHICH WAS WHY IT RECEIVED SO ... Read more
Crash
Incident date: Jul 20, 2016
OUR 2016 MINI COOPER JCW WAS INVOLVED IN AN ACCIDENT, WHERE IT FAILED TO STOP, AND, IN FACT SEEMED TO ACCELERATE. A PREVIOUS VERSION WE OWNED DID THE SAME THING, SEVERAL YEARS AGO. A FEW DAYS AFTER THIS ACCIDENT, AN ARTICLE APPEARED IN THE NATIONAL MEDIA, DESCRIBING A SIMILAR ACCIDENT IN NEW YORK. IN THAT INSTANCE, THE CAR STRUCK WAS BEING DRIVEN BY THE ACTOR [XXX] , WHICH WAS WHY IT RECEIVED SO ... Read more
Crash
Incident date: Jul 20, 2016
OUR 2016 MINI COOPER JCW WAS INVOLVED IN AN ACCIDENT, WHERE IT FAILED TO STOP, AND, IN FACT SEEMED TO ACCELERATE. A PREVIOUS VERSION WE OWNED DID THE SAME THING, SEVERAL YEARS AGO. A FEW DAYS AFTER THIS ACCIDENT, AN ARTICLE APPEARED IN THE NATIONAL MEDIA, DESCRIBING A SIMILAR ACCIDENT IN NEW YORK. IN THAT INSTANCE, THE CAR STRUCK WAS BEING DRIVEN BY THE ACTOR [XXX] , WHICH WAS WHY IT RECEIVED SO ... Read more
Crash
Incident date: Oct 11, 2016
LEAKING THERMOSTAT REPLACEMENT. THE MINI DEALERSHIP NOTIFIED ME AFTER REPAIRING THE VEHICLE THAT NEARLY EVERY MINI IN THIS MODEL YEAR IS COMING IN FOR A THERMOSTAT REPLACEMENT. I WAS TIPPED OFF TO THIS AFTER QUESTIONING AN ADAPTER THAT WAS INVOICED. MINI KNOWS ABOUT THIS ISSUE OF DEFECTIVE THERMOSTATS BUT IS AVOIDING A RECALL.
Incident date: Sep 21, 2016
PRISTINE CONDITION, LOW MILEAGE, DEALER SERVICED MINI COOPER S (OWNED SINCE NEW) BEGAN EXHIBITING A RATTLING NOISE FROM ENGINE AT 34K MILES. DEALER DIAGNOSED IT AS A TIMING CHAIN DEFECT AND TIMING CHAIN TENSIONER DEFECT. THIS IS A KNOWN ENGINE DEFECT. REFERENCE CLASS ACTION SUIT AND SETTLEMENT 338403. THIS SETTLEMENT BY BMW/MINI USA COVERS THIS FLAW AND BMW/MINI KNOWS THAT VEHICLES PRODUCED WI... Read more
Incident date: Sep 12, 2016
MY AIRBAG SENSOR LIGHT IS ON CONTINUOUSLY AND MY MECHANIC DIAGNOSED IT AS PASSENGER SIDE AIRBAG SENSOR MAT PROBLEM. THIS IS THE SAME PROBLEM THAT RESULTED IN A RECALL FOR 2005-2008 MODELS IN THE NHTSA CAMPAIGN NUMBER 15V205000. I'VE CALLED MY LOCAL BMW/MINI SERVICE DEPARTMENT, BUT THEY SAY IT'S NOT PART OF THE RECALL AND THERE'S NOTHING THEY CAN DO.
Incident date: Jan 2, 2015
TAKATA RECALL. TRANSMISSION WOULD NOT SHIFT GEARS INTERMITTENTLY WHILE IN AUTOMATIC. SPENT $5,600 TO REBUILD TRANSMISSION. STILL HAVING INTERMITTENT ISSUES.
Incident date: Sep 26, 2016
BOUGHT A 2009 MINI S FOR MY DAUGHTER IN AUGUST OF 2015 WITH 36K MILES ON IT. SINCE THEN I'VE SPENT OVER $5000 IN REPAIRS AND THE CAR IS CURRENTLY PARKED AND NOT BEING DRIVEN BECAUSE NOW THE TIMING CHAIN NEEDS TO BE REPLACED. MY CAR IS 5 MONTHS PAST THE "WARRANTY" PERIOD FOR THIS SERVICE BULLETIN CAMPAIGN, AND THIS REPAIR WILL LIKELY COST ANOTHER $3000OR MORE I'VE PAID FOR TO REPAIR THE OIL LEAK... Read more
MINI
COOPER CLUBMAN
(2010) - ENGINE
Sep 29, 2016
Incident date: Sep 27, 2016
THE MINI COOPER CLUBMAN HAS A DEFECTIVE TIMING CHAIN TENSIONER THAT CAN CAUSE SEVERE DAMAGE TO THE ENGINE AND CRASHES. BMW HAS AGREED TO REPLACE THE CHAINS IN SOME MODELS, BUT NOT OTHERS, LEAVING OPEN THE POSSIBILITY OF CRASHES RELATED TO THE FAILURE OF THIS KNOWN PROBLEM. BMW HAS KNOWN ABOUT THE DEFECTIVE PART SINCE 2008, WHEN THE COMPANY ISSUED A TECHNICAL SERVICE BULLETIN ADDRESSING THE PROBLEM... Read more
Incident date: Aug 31, 2016
WHEN I TOOK MY CAR IN FOR ITS FIRST SERVICE I WAS TOLD THAT THE ENTIRE ENGINE NEEDED TO BE REPLACED DUE TO A RECALL. I HAVE NOT BEEN ABLE TO LOCATE ANY SUCH RECALL. I HAVE FOUND THIS ENTIRE EXPERIENCE TO BE VERY UNUSUAL.
Incident date: Sep 20, 2016
PASSENGER AIRBAG LIGHT IS ERRATIC, SOMETIMES IT WORKS, MOST TIMES NOT.
Incident date: Jun 24, 2016
ENGINE, THERMOSTAT, GASKET, RADIATOR, COOLANT TUBE, AND BATTERY WENT OUT ON THE V AT THE SAME TIME. IT WAS RUNNING ROUGH AND JUST STOP RUNNING.
MINI
COOPER CONVERTIBLE
(2005) - STEERING
Sep 26, 2016
Incident date: Sep 17, 2016
TL* THE CONTACT OWNS A 2005 MINI COOPER CONVERTIBLE. THE CONTACT STATED THAT THE STEERING UNIT FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAN AND STEERING PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED ... Read more
Incident date: Jun 13, 2016
CAR WAS BOUGHT BRAND NEW AND TAKEN TO THE DEALERSHIP FOR SERVICE. INFACT IT WAS SERVICED JUST A FEW THOUSAND MILES BEFORE THIS HAPPENED. MY MOTHER WAS DRIVING ON THE HIGH WAY COMING HOME FROM WORK THEN IT SPONTANEOUSLY COMBUSTED AND EXPLODED. HAD SHE NOT NOTICED THE FLAMES SHE WOULD HAVE DIED. THIS IS NOT OKAY.
Fire
1 injured