Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Aug 6, 2017
THE VEHICLE WAS HARD TO STEER AND SMOKE WAS COMING FROM THE ENGINE. TOOK THE CAR HOME, DID NOT SEE FLAMES, PARKED CAR IN THE DRIVEWAY SWITCHED CARS AND LEFT. RECEIVED A CALL FROM THE FIRE DEPARTMENT THAT MY MINI WAS ON FIRE AND I NEEDED TO RETURN TO MY HOUSE.
Fire
Incident date: Aug 6, 2017
THE VEHICLE WAS HARD TO STEER AND SMOKE WAS COMING FROM THE ENGINE. TOOK THE CAR HOME, DID NOT SEE FLAMES, PARKED CAR IN THE DRIVEWAY SWITCHED CARS AND LEFT. RECEIVED A CALL FROM THE FIRE DEPARTMENT THAT MY MINI WAS ON FIRE AND I NEEDED TO RETURN TO MY HOUSE.
Fire
Incident date: Jul 14, 2017
TAKATA RECALL. AIRBAG LIGHT CAME ON WHEN I SAT IN MY CAR ONE DAY AND WHEN I TOOK IT TO THE MINI COOPER DEALERSHIP A COUPLE OF DAYS LATER, IT WAS FOUND THAT THE DRIVER HEAD AIRBAG HAS FAILED FOR NO APPARENT REASON. THE AIRBAG HAS NEVER BEEN USED. HAVING THE AIRBAG FAIL ON A RANDOM DAY IS VERY DANGEROUS, CONSIDERING THE FACT THAT AN ACCIDENT COULD HAVE OCCURRED THAT DAY AND THE AIRBAG WOULD HAVE N... Read more
Incident date: Aug 8, 2017
I AM A PROUD OWNER OF A 2005 MINI COOPER S WITH 108K MILES. RECENTLY I EXPERIENCED THE INFAMOUS EHPS PUMP FAILURE THAT THE PUMP WILL CONTINUE RUNNING AFTER SHUTTING OFF THE CAR. IT DRAINS THE BATTERY COMPLETELY SO I HOOKED UP MY BATTERY CHARGER TO IT OVERNIGHT. AFTER PERFORMING SOME GOOGLE RESEARCHING ON THIS SUBJECT MATTER, I REALIZED MINI HAD ISSUED AN EXTENDED WARRANTY ON THE EHPS SYSTEM IN ... Read more
Incident date: May 1, 2017
PASSENGER DOOR SEAL FAILED RESULTING IN FLOODING OF THE ENTIRE PASSENGER SIDE. MOISTURE CAUSED THE STARTING SENSOR TO FAIL AND THE VEHICLE NOT TO START. THERE WAS ALSO RAPID GROWTH OF MOLD IN THE VEHICLE FROM THIS MOISTURE. THE ONLY RESOLUTION WAS TO REMOVE THE ENTIRE INTERIOR, SHAMPOO THE CARPET, AND DRY EVERYTHING OUT. ON-LINE RESEARCH (AFTER THE FACT) REVEALED THAT APPARENTLY THIS IS A KNOWN IS... Read more
MINI
COOPER CLUBMAN
(2008) - ENGINE
Aug 5, 2017
Incident date: Aug 5, 2017
CAR HAS JUST OVER 100000 MILES BUT HAS BEEN CONSTANTLY OVERHEATING (HAVE TO FILL TANK ALMOST EVERY DAY). CANNOT FIND OUT THE SOURCE, BUT I NOTICED A RECALL ON THE WATER PUMP ON OTHER SIMILAR MODELS, BUT VIN SEARCH SAID MINE WAS OKAY. I FEEL THIS IS AN ERROR. PLEASE INFORM ME OF MY NEXT STEP. GETTING VERY FRUSTRATED. I WOULDN'T CONSIDER THIS HIGH MILEAGE FOR THIS CAR, AND I TAKE CARE OF IT.
Incident date: Jul 6, 2017
THE POWER STEERING IN MY 2004 MINI COOPER S FAILED LAST MONTH, PROMPTING ME TO RESEARCH WAYS TO FIX THE VEHICLE ONLINE. I FOUND THAT MINI USA HAD ISSUED A RECALL ON MY CAR, BUT WAS INFORMED BY THE DEALERSHIP AND THEN MINI THAT MY VIN NUMBER DID NOT FALL AMONG THOSE VEHICLES RECALLED. I'M WONDERING WHETHER MINI APPROPRIATELY LIMITED THEIR RECALL CONSIDERING MY VEHICLE HAS THE SAME PROBLEM THAT ... Read more
MINI
COOPER CLUBMAN
(2009) - AIR BAGS
Aug 4, 2017
Incident date: Aug 4, 2017
I PURCHASED THIS CAR NEW. AFTER THE ORIGINAL WARRANTY EXPIRED, I EXPERIENCED ISSUES WITH THE FRONT PASSENGER SEAT OCCUPANCY MAT. DUE TO THE HIGH COST TO REPAIR, AND THAT MINI HAD A RECALL ON THEIR 2008 MODELS FOR THIS SAME ISSUE, I CHOSE NOT TO REPAIR IT AND NOW HAVE 157,000 MILES ON THE CAR. I ASSUMED MINI WOULD EVENTUALLY INCLUDE THE 2009 MODELS IN THE RECALL. MINI HAS NOW SENT ME A LETTER OFFER... Read more
Incident date: Jul 1, 2017
TL* THE CONTACT OWNS A 2005 MINI COOPER. WHILE DRIVING 45 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING). ... Read more
Incident date: Oct 12, 2015
TL* THE CONTACT OWNS A 2002 MINI COOPER S. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT 865-693-4553 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFA... Read more
Incident date: Jul 12, 2013
THE MANUAL TAILGATE RELEASE CABLE WAS NOT FITTED IN THIS AND OTHER EARLY PRODUCTION MINI COOPER S CARS, THOUGH THE OWNER'S MANUAL INDICATES THAT THIS SAFETY FEATURE IS PART OF THE DESIGN. THE MANUAL TAILGATE RELEASE CABLE ALLOWS ACCESS TO THE BATTERY COMPARTMENT, WHICH IS IN THE TRUNK OF THE VEHICLE, WHEN THERE IS AN ELECTRICAL MALFUNCTION SUCH AS A BATTERY FAILURE. WITHOUT THE MANUAL RELEASE ... Read more
Incident date: Jul 12, 2013
THE MANUAL TAILGATE RELEASE CABLE WAS NOT FITTED IN THIS AND OTHER EARLY PRODUCTION MINI COOPER S CARS, THOUGH THE OWNER'S MANUAL INDICATES THAT THIS SAFETY FEATURE IS PART OF THE DESIGN. THE MANUAL TAILGATE RELEASE CABLE ALLOWS ACCESS TO THE BATTERY COMPARTMENT, WHICH IS IN THE TRUNK OF THE VEHICLE, WHEN THERE IS AN ELECTRICAL MALFUNCTION SUCH AS A BATTERY FAILURE. WITHOUT THE MANUAL RELEASE ... Read more
Incident date: Jul 24, 2017
I RECENTLY PURCHASED A 2009 MINI COOPER AND THE AIRBAG AND SEATBELT WARNING LIGHTS COME ON WHENEVER I GET IN THE CAR. THE LIGHT CAME ON RECENTLY WHEN I STARTED THE CAR AND IT NOW OCCURS EVERY TIME I TURN THE MOTOR ON. I'VE BEEN ONLINE RESEARCHING THE PROBLEM AND DISCOVERED THAT THIS MAY MEAN THAT THE AIRBAGS WILL NOT DEPLOY IF I HAVE AN ACCIDENT. THIS APPEARS TO BE A PROBLEM FACING A NUMBER OF MI... Read more
Incident date: Jul 24, 2017
I RECENTLY PURCHASED A 2009 MINI COOPER AND THE AIRBAG AND SEATBELT WARNING LIGHTS COME ON WHENEVER I GET IN THE CAR. THE LIGHT CAME ON RECENTLY WHEN I STARTED THE CAR AND IT NOW OCCURS EVERY TIME I TURN THE MOTOR ON. I'VE BEEN ONLINE RESEARCHING THE PROBLEM AND DISCOVERED THAT THIS MAY MEAN THAT THE AIRBAGS WILL NOT DEPLOY IF I HAVE AN ACCIDENT. THIS APPEARS TO BE A PROBLEM FACING A NUMBER OF MI... Read more
Incident date: Oct 15, 2016
THE STREWING WHEEL GOT STUCK WHILE DRIVING ON A CITY STREET. IT IS VERY DIFFICULT TO TURN THE VEHICLE TO THE RIGHT, LEFT OR MAKE A U-TURN. WHILE RESEARCHING ONLINE, I DISCOVERED IT IS ON RECALL BUT THE NORTH AMERICA MINI COMPANY CUSTOMER SERVICE INFORMED ME TO CONTACT NATIONAL HIGHWAY INSTITUTION TO ASK FOR A RECALL LETTER TO BE ISSUED TO THE COMPANY.
Incident date: May 31, 2017
MY CAR HAS 114,000 MILE ON IT. THE HIGH PRESSURE FUEL PUMP WAS REPLACED PER RECALL. THE ENGINE HAS FAILED WITH BAD INJECTORS, CYLINDERS AND RINGS. MECHANIC SAID THIS FAILURE IS PERVASIVE IN 2002 TO 2008 MODELS DO TO POOR DESIGN. THE COST TO REPAIR IS TOO HIGH.
Incident date: Jul 14, 2017
I HAVE MINI COOPER R56 S MODELS AND I HAVE SPENT ALMOST 5K IN JUST REPAIR THE TIMING CHAIN IS BROKE EVERY 2 OR 3 WEEKS THIS CAR IS PIECE OF CRACK EVERY 2 OR 3 WEEKS HAS SOMETHING NEW !! NEVER WOULD BUY AGAIN THIS PIECE OF CRACK AND WOULDN'T RECOMMEND TO ANYONE GET THIS PIECE OF CRACK!!
Incident date: Jul 14, 2017
I HAVE MINI COOPER R56 S MODELS AND I HAVE SPENT ALMOST 5K IN JUST REPAIR THE TIMING CHAIN IS BROKE EVERY 2 OR 3 WEEKS THIS CAR IS PIECE OF CRACK EVERY 2 OR 3 WEEKS HAS SOMETHING NEW !! NEVER WOULD BUY AGAIN THIS PIECE OF CRACK AND WOULDN'T RECOMMEND TO ANYONE GET THIS PIECE OF CRACK!!
Incident date: Jul 14, 2017
I HAVE MINI COOPER R56 S MODELS AND I HAVE SPENT ALMOST 5K IN JUST REPAIR THE TIMING CHAIN IS BROKE EVERY 2 OR 3 WEEKS THIS CAR IS PIECE OF CRACK EVERY 2 OR 3 WEEKS HAS SOMETHING NEW !! NEVER WOULD BUY AGAIN THIS PIECE OF CRACK AND WOULDN'T RECOMMEND TO ANYONE GET THIS PIECE OF CRACK!!
MINI
COOPER CLUBMAN
(2009) - STRUCTURE:BODY
Jul 16, 2017
Incident date: Jul 5, 2017
THE REAR SPLIT DOORS WON'T OPEN WHEN UNLOCKING USING THE KEY FOB. THERE IS NO MANUAL LATCH TO OPEN REAR DOORS FROM THE INSIDE OF THE VEHICLE. THIS IS MY WIFE'S ONLY VEHICLE AND MY CONCERNS ARE AS FOLLOW. 1- WE CAN'T ACCESS THE SPARE TIRE AND EMERGENCY TOOLS SINCE THE DOORS DOESN'T OPEN. AND MY MAIN CONCERN IS 2- WHAT WILL HAPPEN IF THERE IS AN ACCIDENT/FIRE IN FRONT OF THE VEHICLE AND THE ONLY EME... Read more
MINI
COOPER CLUBMAN
(2010) - FUEL/PROPULSION SYSTEM
Jul 13, 2017
Incident date: May 17, 2017
DIFFICULTY STARTING THE VEHICLE. ON CITY STREETS OR THE HIGHWAY THE CAR ACTS LIKE IT ISN'T GETTING CONSISTENT FUEL THEREFORE IT "HESITATES" AS IF IT WERE GOING TO DIE IN THE MIDDLE OF DRIVING THE VEHICLE. WE BELIEVE IT IS THE HIGH PRESSURE FUEL PUMP AS WE HAVE HAD THE HEADS CLEANED OF ALL CARBON AND SPARK PLUGS HAVE BEEN REPLACED. FURTHERMORE THERE IS A CURRENT RECALL ON THE HIGH PRESSURE FUEL ... Read more
Incident date: Jul 10, 2017
POWER STEERING WENT OUT WITHOUT WARNING, CAUSING LOSS OF CONTROL WHILE VEHICLE WAS IN MOTION; MINI USA ADVISED IT WAS STILL DRIVEABLE, BUT TO BE CAUTIOUS DUE TO LACK OF CONTROL/POWER STEERING; WHEN PARKED, SMOKE BEGAN TO PLUME FROM UNDER HOOD WHERE A FIRE WAS NOTICED IN BACK OF ENGINE. CALLED MINI USA BACK AND THEY ADVISED US TO NOT DRIVE VEHICLE, AS IT WAS A SAFETY HAZARD. CONTACTED MINI TO SET... Read more
Crash
Fire
Incident date: Jul 10, 2017
POWER STEERING WENT OUT WITHOUT WARNING, CAUSING LOSS OF CONTROL WHILE VEHICLE WAS IN MOTION; MINI USA ADVISED IT WAS STILL DRIVEABLE, BUT TO BE CAUTIOUS DUE TO LACK OF CONTROL/POWER STEERING; WHEN PARKED, SMOKE BEGAN TO PLUME FROM UNDER HOOD WHERE A FIRE WAS NOTICED IN BACK OF ENGINE. CALLED MINI USA BACK AND THEY ADVISED US TO NOT DRIVE VEHICLE, AS IT WAS A SAFETY HAZARD. CONTACTED MINI TO SET... Read more
Crash
Fire
Incident date: Jul 7, 2017
A STRESS FRACTURE FROM TOP OF WINDSHIELD MID WAY ALONG DRIVER SIDE, DOWN ABOUT SIX INCHES THEN TURN TOWARDS REAR VIEW MIRROR.
Incident date: Jun 24, 2017
THE POWER STEERING PUMP ON MY 2005 MINI COOPER S IS ACTING UP/ FAULTY, MAKING A GROAN NOISE AND STEERING IS HARD AT TIMES.
MINI
COOPER S CLUBMAN
(2011) - VEHICLE SPEED CONTROL
Jul 3, 2017
Incident date: Jul 3, 2017
4 FAULTY IGNITION COILS WITHIN 3 MONTHS: CYLINDERS #1 & # 2 HAD TO BE REPLACED ON 4/7/17 CYLINDERS #3 & #4 ON 7/4/17. FIRST INCIDENT OCCURRED WHEN I WAS PULLING INTO ONCOMING TRAFFIC AND RESULTED IN COMPLETE LOSS OF ENGINE POWER. THE SECOND INCIDENT HAPPENED ON THE HIGHWAY WHILE CHANGING LANES, AGAIN COMPLETE LOSS OF ENGINE POWER AND NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK. I NARROWLY ESCAPED ... Read more
MINI
COOPER S CLUBMAN
(2011) - ENGINE
Jul 3, 2017
Incident date: Jul 3, 2017
4 FAULTY IGNITION COILS WITHIN 3 MONTHS: CYLINDERS #1 & # 2 HAD TO BE REPLACED ON 4/7/17 CYLINDERS #3 & #4 ON 7/4/17. FIRST INCIDENT OCCURRED WHEN I WAS PULLING INTO ONCOMING TRAFFIC AND RESULTED IN COMPLETE LOSS OF ENGINE POWER. THE SECOND INCIDENT HAPPENED ON THE HIGHWAY WHILE CHANGING LANES, AGAIN COMPLETE LOSS OF ENGINE POWER AND NEARLY CAUSED ME TO BE HIT BY A SEMI-TRUCK. I NARROWLY ESCAPED ... Read more
Incident date: Apr 18, 2017
THE POWER STEERING IN MY MINI COOPER 2005 HAS BEEN INTERMITTENT. THE STEERING WHEEL BECOMES VERY HARD TO TURN ALL OF A SUDDEN, PARTICULARLY AT LOW SPEEDS WHEN IT IS NEEDED THE MOST TO MAKE TURNS OR TO PARK. THERE ARE NO FAULT INDICATORS FOR THIS ISSUE ON THE DASHBOARD EITHER. THE VERY FIRST TIME THIS HAPPENED IN MARCH 2011 WHEN MY CAR HAD LESS THAN 80,000 MILES ON IT. THE POWER STEERING BECAM... Read more
Incident date: Jun 15, 2017
CVT TRANSMISSION STICKING IN 2ND GEAR.
MINI
COOPER CLUBMAN
(2010) - ENGINE
Jul 1, 2017
Incident date: Jun 16, 2017
TIMING CHAIN AND TENSIONER HAS HAD ISSUES WHEN THE CAR HAS LOW MILES. REPLACED TENSIONER IN 2014 AND THEN AGAIN IN 2017 (2017 - ONLY 78,019 MILES). TIMING CHAIN HAD TO BE REPLACED IN 2017(AGAIN ONLY 78,019 MILES).
Incident date: Apr 12, 2015
VEHICLE RECALLED 2015 FOR FRONT PASSENGER SENSOR MAT (RECALL 15V205) STILL NOT REPAIRED. LOCAL MINI DEALER HAS SERVICED THE CAR SO THEY HAVE CONTACT INFORMATION.
MINI
COOPER S CONVERTIBLE
(2005) - STEERING
Jun 27, 2017
Incident date: Jun 16, 2017
ELECTRIC POWER STEERING PUMP HAS LOUD WHINE OR MOANING SOUND WITH ONLY 42,000 MILES ON IT. FLUID LEVEL IS GOOD AND SO FAR THE POWER STEERING IS STILL WORKING. IT DOES GET LOUDER WHILE TURNING BUT ALSO ANNOYING WHEN JUST IDLING.
Incident date: Jun 20, 2017
PURCHASED A FACTORY DEMO MINI COUNTRYMAN DEC, 28TH 2016 WITH 4,599 MILES ON THE ODOMETER. THE FACTORY SUPPLIED TIRES ARE GOODYEAR EFFICIENCY GRIP RUN FLAT 225/45/R18. AT APPRX 13,000 DURING SERVICE AT THE DEALERSHIP I WAS SHOWN A "BUBBLE" IN THE FRONT PASSENGER SIDEWALL. NO DAMAGE TO RIM NOR WAS THERE ANY COSMETIC INDICATIONS OF AN IMPACT. TIRE IS CRACKING AROUND THE EGG SIZED BUBBLE. IT IS INCR... Read more
Incident date: Jun 25, 2017
TL* THE CONTACT OWNS A 2009 MINI COOPER. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE SOUTH SHORE MINI COOPER WAS CONTACTED AND DIAGNOSED THE AIR BAG SENSOR MAT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURERS WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000....UPDATED 10/23/17 *BF UPDATED 10/24/2017*JS
Incident date: Feb 9, 2016
I HAVE A 2005 MINI COOPER S WITH LESS THAN 85K MILES IT. THE POWER STEERING HAS COMPLETELY GONE OUT. BEFORE IT WENT OUT COMPLETELY, IT WOULD STOP OCCASIONALLY WITH OUT WARNING WHILE DRIVING THE VEHICLE. THE PRIMARY IMPACT IS AS LOW SPEEDS, PARKING OR TURNING FOR EXAMPLE. THIS VEHICLE HAS RUN FLAT TIRES MAKING STEERING AN EVEN BIGGER CHALLENGE. IT IS A SAFETY HAZARD AND DUE TO THE HIGH COST TO R... Read more
Incident date: Jun 17, 2017
TL* THE CONTACT OWNS A 2006 MINI COOPER. WHILE DRIVING 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO NICK ALEXANDER MINI (6201 ALAMEDA ST, LOS ANGELES, CA 90001) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP, ALTERNATOR, AND RADIATOR COOLING FAN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES.... Read more
Incident date: Jun 17, 2017
TL* THE CONTACT OWNS A 2006 MINI COOPER. WHILE DRIVING 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO NICK ALEXANDER MINI (6201 ALAMEDA ST, LOS ANGELES, CA 90001) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP, ALTERNATOR, AND RADIATOR COOLING FAN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES.... Read more
Incident date: Jun 17, 2017
TL* THE CONTACT OWNS A 2006 MINI COOPER. WHILE DRIVING 70 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO NICK ALEXANDER MINI (6201 ALAMEDA ST, LOS ANGELES, CA 90001) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP, ALTERNATOR, AND RADIATOR COOLING FAN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES.... Read more
Incident date: Sep 23, 2016
MY MINI WAS INVOLVED IN AN ACCIDENT ON SEPT. 23, 2016, THE FRONT/BACK AIRBAGS ON THE DRIVERS SIDE DEPLOYED. THE DEALERSHIP IS TAKING AN UNREASONABLE AMOUNT OF TIME TO DELIVER THE PARTS TO THE COLLISION COMPANY. I HAVE BEEN WAITING SINCE JAN/2017 FOR THE PARTS TO MY CAR. SINCE THE LEFT/RIGHT FRONT AIRBAGS ARE RECALLS, IS THERE A SAFETY ISSUE AND WHY IS IT TAKING 6 MONTHS TO RECEIVE THEM?
Crash
Incident date: Jun 12, 2017
MINI COOPER POWER STEERING PUMP FAILURE. VEHICLE WAS RECENTLY DRIVEN AND WAS PARKED ON THE STREET. WE STARTED THE VEHICLE AND BACKED UP TO PULL OUT OF THE PARKING SPOT. THERE WAS NO POWER STEERING. WE HAD TO ATTEMPT TO BACK UP AGAIN TO GET OFF OF THE STREET AND IN TO THE PARKING SPOT. A BURNING SMELL AND SMOKE STARTED FROM UNDER THE HOOD. THE POWER STEERING PUMP AND COOLING FAN HAD FAILED. ... Read more
Fire
MINI
COOPER COUNTRYMAN
(2013) - FUEL/PROPULSION SYSTEM
Jun 13, 2017
Incident date: Jun 11, 2017
ENGINE LOST ALL POWER WHILE ON THE HIGHWAY. WAS IN THE MIDDLE LANE OF 3 AND ALL ENGINE POWER WAS LOST WHILE GOING 60MPH. I WAS ABLE TO MANEUVER OVER TO THE SHOULDER THROUGH TRAFFIC WITHOUT INCIDENT BUT WAS PRETTY SCARY. ENGINE WARNING SIGNS WERE FLASHING AND WAS TOLD TO SHUT OFF ENGINE IMMEDIATELY OR ELSE POSSIBLE ENGINE DAMAGE WOULD OCCUR.
MINI
COOPER COUNTRYMAN
(2013) - ENGINE
Jun 13, 2017
Incident date: Jun 11, 2017
ENGINE LOST ALL POWER WHILE ON THE HIGHWAY. WAS IN THE MIDDLE LANE OF 3 AND ALL ENGINE POWER WAS LOST WHILE GOING 60MPH. I WAS ABLE TO MANEUVER OVER TO THE SHOULDER THROUGH TRAFFIC WITHOUT INCIDENT BUT WAS PRETTY SCARY. ENGINE WARNING SIGNS WERE FLASHING AND WAS TOLD TO SHUT OFF ENGINE IMMEDIATELY OR ELSE POSSIBLE ENGINE DAMAGE WOULD OCCUR.
Incident date: Jun 12, 2017
WHAT IS THE PREFERRED MANDATORY PLACEMENT OF A SEAT BELT HOLDER/ADJUSTOR FOR THE VEHICLE THAT IS WITHIN THE REGULATORY SAFETY STANDARDS? THIS VEHICLE DOES NOT HAVE A HOLDER AND CURRENTLY THE BELT LAYS ACROSS THE CONSUMERS NECK, WHICH IS NOT SAFE.
Incident date: Jun 12, 2017
WHAT IS THE PREFERRED MANDATORY PLACEMENT OF A SEAT BELT HOLDER/ADJUSTOR FOR THE VEHICLE THAT IS WITHIN THE REGULATORY SAFETY STANDARDS? THIS VEHICLE DOES NOT HAVE A HOLDER AND CURRENTLY THE BELT LAYS ACROSS THE CONSUMERS NECK, WHICH IS NOT SAFE.
Incident date: Jun 5, 2017
TL* THE CONTACT OWNS A 2006 MINI COOPER S. WHILE DRIVING 65 MPH, THE FUEL SENSOR GAUGE MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE RAN OUT OF FUEL, BUT THE GAUGE INDICATED THAT THERE WAS 74 MILES LEFT IN THE FUEL TANK. TEMPE MINI, LOCATED AT 7855 SOUTH TEST DRIVE, TEMPE, ARIZONA 85284, WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FUEL PUMP, FUEL HOUSING, AND FUEL SENSOR NEEDED TO BE RE... Read more
Incident date: May 30, 2017
CAR CRASH MAY 30, 2017, DRIVER'S AIR BAG DID NOT DEPLOY CAUSING GREAT BODILY INJURY TO DRIVER.. DRIVER WAS TRAVELING 25 MPH IN TOWN AT AROUND 10:30 A.M.. DRIVER HAD A STROKE, PASSED OUT, CROSSED OVER TO OPPOSITE SIDE OF ROAD AND HIT AN UNOCCUPIED PARKED CAR. THAT CAR HIT ANOTHER PARKED VEHICLE AND CHAIN REACTION LEFT FOUR CARS IN THE ACCIDENT. STATE FARM OR GENE'S AUTO BODY SHOP HAVE PHOTOS.
Crash
1 injured
Incident date: Jun 8, 2017
THE AIR BAG/SEAT BELT SYSTEM INDICATOR LAMPS ON THE DASH (BEHIND THE STEERING WHEEL) AND IN THE SPEEDOMETER CLUSTER (CENTER OF DASHBOARD) ARE ON WHILE DRIVING THE CAR WITH THE SEAT BELTS PROPERLY FASTENED. THIS BEGAN ON ABOUT 12/21/2014 WITH AN ODOMETER READING OF 81,190 MILES. SHORTLY AFTER THAT I CONTACTED THE MOTORWERKS MINI, BLOOMINGTON, MN, AND WAS TOLD THERE WAS NO RECALL ON THIS ISSUE AND I... Read more
Incident date: Jun 8, 2017
THE AIR BAG/SEAT BELT SYSTEM INDICATOR LAMPS ON THE DASH (BEHIND THE STEERING WHEEL) AND IN THE SPEEDOMETER CLUSTER (CENTER OF DASHBOARD) ARE ON WHILE DRIVING THE CAR WITH THE SEAT BELTS PROPERLY FASTENED. THIS BEGAN ON ABOUT 12/21/2014 WITH AN ODOMETER READING OF 81,190 MILES. SHORTLY AFTER THAT I CONTACTED THE MOTORWERKS MINI, BLOOMINGTON, MN, AND WAS TOLD THERE WAS NO RECALL ON THIS ISSUE AND I... Read more
Incident date: May 18, 2017
DEFECTIVE TIMING CHAIN. VEHICLE LOST POWER WHILE DRIVING ON HIGHWAY.
Incident date: May 1, 2017
34,000 MILES 2009 MINI COOPER. PASSENGER AIRBAG LIGHT ON AND OFF INTERMITTENTLY. QUOTED COST TO REPAIR ABOUT $800 JUST FOR THE PART, POSSIBILITY OF AIRBAGS NOT DEPLOYING WHEN IN AN ACCIDENT. SEEMS TO BE A TYPICAL MINI ISSUE WITH A SLEW OF SIMILAR ISSUES (SOMETIMES MULTIPLE REPLACEMENTS), SENSOR IN SEAT CUSHION AND ENTIRE SEAT WOULD NEED REPLACED. SAME PROBLEM THAT RESULTED IN 2005-2008 MODEL RECA... Read more