Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Feb 17, 2018
THE REAR VIEW MIRRORS ON THE DOORS ARE BOTH MOUNTED TOO LOW FOR OVER HALF OF THE SEAT HEIGHT ADJUSTMENTS. YOU CAN NOT SEE CARS APPROACHING AS MIRROR IS BLOCKED BY THE DOOR FOR ANYONE UNDER 5FT 9INCHES OR SO.
Incident date: Feb 14, 2018
I WAS DRIVING DOWN HWY 16 (A STRAIGHT A WAY 2 LANE HWY) TOWARDS WOODLAND WHEN THE DISPLAY SHOWED WHAT APPEARED TO BE THE WATER ICON AND I NOTICED WHITE SMOKE FROM UNDER MY HOOD, SO I PULLED OVER AND SAT THERE THINKING MAYBE MY CAR WAS OVERHEATING. A TRUCK COMING BEHIND ME WENT BY HONKING THEIR HORN AND I LOOKED IN REVIEW MIRROR AND NOTICED DARK SMOKE COMING FROM BEHIND MY CAR.. I THEN PROCEED TO G... Read more
Fire
Incident date: Feb 14, 2018
I WAS DRIVING DOWN HWY 16 (A STRAIGHT A WAY 2 LANE HWY) TOWARDS WOODLAND WHEN THE DISPLAY SHOWED WHAT APPEARED TO BE THE WATER ICON AND I NOTICED WHITE SMOKE FROM UNDER MY HOOD, SO I PULLED OVER AND SAT THERE THINKING MAYBE MY CAR WAS OVERHEATING. A TRUCK COMING BEHIND ME WENT BY HONKING THEIR HORN AND I LOOKED IN REVIEW MIRROR AND NOTICED DARK SMOKE COMING FROM BEHIND MY CAR.. I THEN PROCEED TO G... Read more
Fire
Incident date: Feb 14, 2018
I WAS DRIVING DOWN HWY 16 (A STRAIGHT A WAY 2 LANE HWY) TOWARDS WOODLAND WHEN THE DISPLAY SHOWED WHAT APPEARED TO BE THE WATER ICON AND I NOTICED WHITE SMOKE FROM UNDER MY HOOD, SO I PULLED OVER AND SAT THERE THINKING MAYBE MY CAR WAS OVERHEATING. A TRUCK COMING BEHIND ME WENT BY HONKING THEIR HORN AND I LOOKED IN REVIEW MIRROR AND NOTICED DARK SMOKE COMING FROM BEHIND MY CAR.. I THEN PROCEED TO G... Read more
Fire
Incident date: Feb 14, 2018
I WAS DRIVING DOWN HWY 16 (A STRAIGHT A WAY 2 LANE HWY) TOWARDS WOODLAND WHEN THE DISPLAY SHOWED WHAT APPEARED TO BE THE WATER ICON AND I NOTICED WHITE SMOKE FROM UNDER MY HOOD, SO I PULLED OVER AND SAT THERE THINKING MAYBE MY CAR WAS OVERHEATING. A TRUCK COMING BEHIND ME WENT BY HONKING THEIR HORN AND I LOOKED IN REVIEW MIRROR AND NOTICED DARK SMOKE COMING FROM BEHIND MY CAR.. I THEN PROCEED TO G... Read more
Fire
Incident date: Feb 14, 2018
THE SUNROOF SPONTANEOUSLY SHATTERED. THERE WAS NO ACCIDENT, THERE WAS NO EVENT, THERE WAS NOTHING TO CAUSE THIS TO OCCUR. IT HAD BEEN PARKED OVERNIGHT IN AN OPEN AREA, AS IT WAS BEING DRIVEN ON THE ONRAMP WHEN IT SOUNDED LIKE A WINDOW WAS OPEN, THEN ON THE HIGHWAY IT SOUNDED LIKE THERE WAS ICE CRUST COMING OFF OF THE BACK OF THE CAR, THEN THERE WAS A RUSH OF WIND - PULLED OVER AND SAW THE SHATTERE... Read more
Incident date: Feb 13, 2018
POWER STEERING FAILURE AT 71,000 MILES. ONE DAY THE POWER STEERING WAS FINE AND THE NEXT DAY WHEN STARTED, THE POWER STEERING FAILURE LIGHT WENT ON AND THERE WAS NO POWER STEERING.
Incident date: Dec 29, 2016
BRAKE LIGHT FAILED, BULB COULD NOT BE REMOVED FROM INSIDE THE VEHICLE. DEALER SAID THE COMPLETE ASSEMBLY WOULD NEED TO BE REPLACED. UPON REMOVING THE ASSEMBLY, THE FIXTURE WAS REVIEWED TO FIND WHERE EXCESIVE HEAT HAD MELTED THE CONNECTION TO THE BULB (SAME ONES USED IN BMWS THAT MELTED THE WIRING HARNESS BACK IN 2003). I REPAIRD THE THE ASSEMBLY BY SOLDERING THE SOCKETS TO THE BOARD SUCH THAT ... Read more
Incident date: Feb 7, 2018
MY ELECTRIC POWER STEERING PUMP IS FAILING. IT WHINES WHEN YOU TURN THE WHEEL AND SOMETIMES IT DOES NOT WORK AT ALL. VERY SCARY TO LOSE CONTROL OF THE CAR. THERE WAS AN OPEN RECALL THRU 2005, BUT BMW SAYS THEY WONT HELP US 2006 OWNERS.
Incident date: Jan 29, 2018
WHILE TRAVELING ON I-10 IN TALLAHASSEE, FL AT HIGHWAY SPEED OF 70 MPH THE CAR SUDDENLY LOST POWER. BEING I THE CENTER LANE OF EIGHT (FOUR EACH DIRECTION) IT WAS ALMOST IMPOSSIBLE TO GET OUT OF TRAFFIC. SEVERAL VEHICLES MADE ABRUPT MANEUVERS TO AVOID A CRASH. ALSO AS I GOT OUT OF THE VEHICLE WAS NEARLY STRUCK BY OTHER CARS. I LATER FOUND OUT THIS WAS DUE TO A FAILED TIMING CHAIN WITH NUMEROUS COMPL... Read more
Incident date: May 15, 2015
AFTER BATTERY WENT DEAD, REPLACED WITH NEW BATTERY AND SHORTLY AFTER AIR BAG LIGHT ILLUMINATED. HAD INDEPENDENT SHOP CLEAR CODE IN 2015 INSPECTED HARNESS FOUND NOTHING OUT OF ORDINARY. 3 DAYS LATER AIR BAG LIGHT RETURNED. NOW IN FEBRUARY 2018 HAD MINI OF TOWSON DIAGNOSE AIR BAG LIGHT THINKING THE DEALERSHIP CAN RESET AIR BAG LIGHT PROPERLY. DEALERSHIP RECOMMENDED UPGRADING WIRING HARNESS UNDER... Read more
Incident date: May 15, 2015
AFTER BATTERY WENT DEAD, REPLACED WITH NEW BATTERY AND SHORTLY AFTER AIR BAG LIGHT ILLUMINATED. HAD INDEPENDENT SHOP CLEAR CODE IN 2015 INSPECTED HARNESS FOUND NOTHING OUT OF ORDINARY. 3 DAYS LATER AIR BAG LIGHT RETURNED. NOW IN FEBRUARY 2018 HAD MINI OF TOWSON DIAGNOSE AIR BAG LIGHT THINKING THE DEALERSHIP CAN RESET AIR BAG LIGHT PROPERLY. DEALERSHIP RECOMMENDED UPGRADING WIRING HARNESS UNDER... Read more
Incident date: May 15, 2015
AFTER BATTERY WENT DEAD, REPLACED WITH NEW BATTERY AND SHORTLY AFTER AIR BAG LIGHT ILLUMINATED. HAD INDEPENDENT SHOP CLEAR CODE IN 2015 INSPECTED HARNESS FOUND NOTHING OUT OF ORDINARY. 3 DAYS LATER AIR BAG LIGHT RETURNED. NOW IN FEBRUARY 2018 HAD MINI OF TOWSON DIAGNOSE AIR BAG LIGHT THINKING THE DEALERSHIP CAN RESET AIR BAG LIGHT PROPERLY. DEALERSHIP RECOMMENDED UPGRADING WIRING HARNESS UNDER... Read more
Incident date: Oct 23, 2017
THE ENGINE LIGHT KEPT COMING ON AND THE FAN KEPT RUNNING EVEN AFTER CAR HAS BEEN TURNED OFF. THE GADGE WOULD READ COLD THAT HOT. TOOK IT TO MECHANIC, THE MECHANIC CLAIMED IT WAS A SAFETY MECHANISM TO KEEP CAR FROM OVER HEATING, HAD THE CAR FOR 4 WEEK AND THE CAR JUST SHUT OFF SHOWING THE SAME ISSUE. THE THERMOSTAT WAS NOT CORRECT ALSO. THIS WAS CITY IN MOTION AND STATIONARY, ONCE IT COOLED OFF IT... Read more
Incident date: Jan 17, 2018
POWER STEERING FAILURE WHILE DRIVING BOTH SLOWLY PULLING OUT OF CARPORT AND AT NORMAL 35 MILES PER HOUR STREET SPEED. STEERING BECAME VERY DIFFICULT. PERSISTED UNTIL CAR WAS TURNED OFF FOR SEVERAL MINUTES. HAPPENED SPORADICALLY AFTERWARD. ISSUE RETURNED AND NOW AFFECTS THE CAR MOST OF THE TIME WHILE DRIVING. WILL HAPPEN UPON STARTING THE CAR, OR WHILE DRIVING. CAR ONLY HAS 50,063 MILES ON IT! LOOK... Read more
Incident date: Dec 16, 2017
TL* THE CONTACT OWNS A 2008 MINI COOPER. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SOUTH BAY MINI (18900 HAWTHORNE BLVD, TORRANCE, CA 90504) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILU... Read more
MINI
COOPER CLUBMAN
(2011) - EXTERIOR LIGHTING
Jan 30, 2018
Incident date: Jan 14, 2018
THE FRM CONTROL MODULE (AKA: FOOTWELL CONTROL MODULE) SUDDENLY FAILED AND DISABLED: BRAKE LIGHTS INSTRUMENT PANEL ILLUMINATION BLINKERS EMERGENCY FLASHERS HEADLIGHTS STUCK ON DIM/LOW BEAM TAIL RUNNING LIGHTS STUCK ON (NOT RESPONSIVE TO BRAKING) ALL OVERHEAD, DOOR EDGE AND FOOT CABIN LIGHTS NONOPERATIONAL WINDOWS NONOPERATIONAL FUEL CAP LOCK NONOPERATIONAL LED INTERIOR LIGHTS NONOPERATION... Read more
MINI
COOPER CLUBMAN
(2011) - UNKNOWN OR OTHER
Jan 30, 2018
Incident date: Jan 14, 2018
THE FRM CONTROL MODULE (AKA: FOOTWELL CONTROL MODULE) SUDDENLY FAILED AND DISABLED: BRAKE LIGHTS INSTRUMENT PANEL ILLUMINATION BLINKERS EMERGENCY FLASHERS HEADLIGHTS STUCK ON DIM/LOW BEAM TAIL RUNNING LIGHTS STUCK ON (NOT RESPONSIVE TO BRAKING) ALL OVERHEAD, DOOR EDGE AND FOOT CABIN LIGHTS NONOPERATIONAL WINDOWS NONOPERATIONAL FUEL CAP LOCK NONOPERATIONAL LED INTERIOR LIGHTS NONOPERATION... Read more
MINI
COOPER CLUBMAN
(2011) - ELECTRICAL SYSTEM
Jan 30, 2018
Incident date: Jan 14, 2018
THE FRM CONTROL MODULE (AKA: FOOTWELL CONTROL MODULE) SUDDENLY FAILED AND DISABLED: BRAKE LIGHTS INSTRUMENT PANEL ILLUMINATION BLINKERS EMERGENCY FLASHERS HEADLIGHTS STUCK ON DIM/LOW BEAM TAIL RUNNING LIGHTS STUCK ON (NOT RESPONSIVE TO BRAKING) ALL OVERHEAD, DOOR EDGE AND FOOT CABIN LIGHTS NONOPERATIONAL WINDOWS NONOPERATIONAL FUEL CAP LOCK NONOPERATIONAL LED INTERIOR LIGHTS NONOPERATION... Read more
Incident date: Sep 18, 2017
TAKATA INFLATORS POWER STEERING WENT OUT, GOING DOWN ROAD AND WEMT OUT.
Incident date: Dec 1, 2017
THE PASSENGER SIDE SEAT SENSOR GOES ON AND OFF WHEN A PASSENGER IS SEATED. LIGHT INDICATORS AND ALARMS SOUND INTERMITTENTLY. PASSENGER AIR BAGS ARE TURNED OFF WHEN PASSENGER IS SEATED AND CAR IS MOVING. IF THERE IS NO PASSENGER THIS DOES NOT OCCUR.
Incident date: Dec 1, 2017
THE PASSENGER SIDE SEAT SENSOR GOES ON AND OFF WHEN A PASSENGER IS SEATED. LIGHT INDICATORS AND ALARMS SOUND INTERMITTENTLY. PASSENGER AIR BAGS ARE TURNED OFF WHEN PASSENGER IS SEATED AND CAR IS MOVING. IF THERE IS NO PASSENGER THIS DOES NOT OCCUR.
Incident date: Aug 9, 2017
WARNING LAMP FOR "AIRBAG SYSTEM FAILED" ILLUMINATED ONE DAY WHILE DRIVING ON A STRAIGHT STREET "IN TOWN" APPROX 25MPH. AT FIRST LIGHT WENT OFF IF I BUCKLED PASSENGER SEATBELT (EVEN WHEN SEAT WAS EMPTY) NOW IT WON'T GO OFF EVEN DOING THAT... ALSO DOESN'T MATTER IF DRIVING AT HIGH OR LOW SPEEDS, ROAD TYPES, TURNING, STOPPING, PARKED, DRIVING, PASSENGER IN RIDER'S SEAT, NO RIDING PASSENGER, ETC, IT W... Read more
Incident date: Aug 9, 2017
WARNING LAMP FOR "AIRBAG SYSTEM FAILED" ILLUMINATED ONE DAY WHILE DRIVING ON A STRAIGHT STREET "IN TOWN" APPROX 25MPH. AT FIRST LIGHT WENT OFF IF I BUCKLED PASSENGER SEATBELT (EVEN WHEN SEAT WAS EMPTY) NOW IT WON'T GO OFF EVEN DOING THAT... ALSO DOESN'T MATTER IF DRIVING AT HIGH OR LOW SPEEDS, ROAD TYPES, TURNING, STOPPING, PARKED, DRIVING, PASSENGER IN RIDER'S SEAT, NO RIDING PASSENGER, ETC, IT W... Read more
Incident date: Oct 17, 2017
JUST HAD TO HAVE A HIGH PRESSURE FUEL PUMP REPLACED IN MY MINI COOPER S CONVERTIBLE AND HAD . I UNDERSTAND THAT ALL THE FUEL PUMPS IN THIS YEAR MAKE OF CAR WERE RECALLED EXCEPT THE ONE ON THE CONVERTIBLE?? PLEASE LET ME KNOW WHY THE FUEL PUMP IS ANY DIFFERENT? IT ACTUALLY WENT OUT ON AN INTERSTATE AND I HAD TO PULL OVER AND WAS ALMOST STRUCK BY A SEMI TRUCK. I HAVE THE BILL FOR THE REPAIR WHICH... Read more
Incident date: Jan 9, 2018
I WAS HIT HEAD ON LAST NIGHT AND AIR BAGS DID NOT DEPLOY. I HAD SLOWED TO APPROX 10 MPH WHILE VEHICLE THAT HIT ME WAS TRAVELING APPROX 20-30MPH. VEHICLE THE HIT ME WAS A MID 200'S TRAIL BLAZER. *BF *TR
Crash
1 injured
Incident date: Jun 1, 2017
AS SOON AS CAR BEGINS TO MOVE THE DSC ERROR APPEARS AND THE DSC NO LONGER WORKS. I HAVE BEEN TOLD THAT THE SZL MODULE THAT CONTROLS THIS HAS FAILED AND APPARENTLY DOES THIS WITH OTHER MINI'S AS WELL.
MINI
COOPER S CLUBMAN
(2011) - ENGINE
Jan 9, 2018
Incident date: Jan 8, 2018
ONLY HAD THIS VEHICLE FOR 6 MONTHS. ON THE WAY TO THE MINI OF SAN DIEGO DEALERSHIP TO GET AN OIL CHANGE, THE CAR SHUTS DOWN AS I STOPPED AT A RED LIGHT. I WAS STILL IN MOTION AND ON THE STREET. I WAS COMING OFF THE HIGHWAY. I TRIED RESTARTING THE CAR. I WAS IN THE MIDDLE OF THE STREET. THERE WERE OVERHEATING LIGHTS AND SMOKE A COUPLE OF DAYS BEFORE SO DISCONTINUED DRIVING THE VEHICLE UNTIL MY APPO... Read more
MINI
COOPER CLUBMAN S
(2008) - ENGINE
Jan 6, 2018
Incident date: Dec 25, 2017
MY 2008 MINI COOPER S CLUBMAN APPEARS TO BE HAVING A PROBLEM WITH THE TIM ING CHAIN TENSIONER AND TIMING CHAIN. THE NOISE IS STEADILY GETTING WORSE. AFTER READING ABOUT THE CLASS ACTION LAWSUITS AROUND THE UNITED STATES I AM NOW AFRAID TO DRIVE THE CAR. IF THE TIMING CHAIN DESIRES TO COME APART ON THE FREEWAY THE SUDDEN LOSS OF STEERING AND BRAKES COULD CAUSE A MAJOR ACCIDENT BY ENGINE SEIZING UP... Read more
MINI
COOPER CONVERTIBLE
(2005) - STEERING
Dec 30, 2017
Incident date: Dec 8, 2017
THE CAR STOPPED STEERING CORRECTLY. IT IS VERY DIFFICULT TO TURN THE WHEELS. THE POWER STEERING IS GONE. I STARTED NOTICING THE DIFFERENCE IN THE STEERING AND THEN THE STEERING PROGRESSIVELY GOT WORSE. I CALLED THE SERVICE DEPARTMENT OF THE DEALERSHIP TO ASK IF THERE SHOULD BE A CONCERN BECAUSE THE STEERING STARTED AFTER I HAD THE RECALL SERVICE ON THE SEAT WARMMER.
Incident date: Nov 10, 2017
CAR TAKES A WHILE TO "WARM UP" HOWEVER AFTER A VERY SHORT DRIVE THE HOOD IS HOT TO THE TOUCH. IT ALSO SMELLS HOT. I LOOKED ON LINE AND SEEN SEVERAL COMPLAINTS AND THERE IS ACTUALLY AN AFTER MARKET 'DEFLECTOR' TO CHANNEL HEAT FROM THE HOOD. I HAVE NOTICED THE PLASTIC HOOD SCOOP IS DEFORMED FROM HEAT. I FEEL IT IS A MATTER OF TIME BEFORE A FIRE OR OTHER REACTION, E.G., HEAT CAUSES ANOTHER PART TO ... Read more
Incident date: Oct 25, 2016
RECALL ID #167856 THE VEHICLE WAS IN MOTION ON A HIGHWAY AND IT BEGAN TO SMOKE, HEAT AND SMOKE BEGAN TO ARISE FROM THE ENGINE AFTER I JUST PICKED IT UP FROM CARMAX AND WAS REASSURED THAT THE CAR WAS FIXED AFTER PAYING +900 DOLLARS FOR MY VEHICLE FROM BEING IN THE SHOP TO NOT BE FIXED. VIN NUMBER IS [XXX] I BELIEVE MY COPPER IS APART OF THIS RECALL THAT OCCURRED IN 2012 I LEASED THE VEHIC... Read more
Incident date: Dec 15, 2017
I WAS DRIVING DOWN THE HIGHWAY AND MY CAR GAVE ME A WARNING THAT MY ENGINE TEMP WAS WAY TO HIGH. I WAS LUCKY ENOUGH TO HAVE A GOOD PLACE TO STOP AND CHECK OUT WHAY WAS GONG ON. I OPEN THE HOOD, THE ENGINE IS SMOKING AND THE COOLANT RESERVOIR IS NEAT EMPTY. I LOOK AND SEE A POOL OF ANTIFREEZE COMING FROM THE THERMOSTAT. THIS IS THE THIRD THERMOSTAT I HAVE INSTALLED ON THIS CAR AND THE SECOND FAULTY... Read more
Incident date: Dec 14, 2017
EXCESSIVE CARBON BUILD UP ON ENGINE INTAKE PORTS AT 35K MILES. CAR PURCHASED NEW, HAS OIL CHANGES BY DEALER EVERY 5K MILES, AND IS FILLED WITH 92 OCTANE GAS. LOTS OF PEOPLE POSTED ON INTERNET OVER LAST 7-8 YEARS THAT MINIS ARE PRONE TO THIS ISSUE AND BMW HASN'T RESOLVED IT. WHEN ASKED IF THIS SHOULD BE ROUTINE MAINTENANCE, IF THIS WAS DRIVING OR FUEL ISSUES, DEALER SAID NONE OF THE ABOVE. YET RESO... Read more
Incident date: Dec 14, 2017
EXCESSIVE CARBON BUILD UP ON ENGINE INTAKE PORTS AT 35K MILES. CAR PURCHASED NEW, HAS OIL CHANGES BY DEALER EVERY 5K MILES, AND IS FILLED WITH 92 OCTANE GAS. LOTS OF PEOPLE POSTED ON INTERNET OVER LAST 7-8 YEARS THAT MINIS ARE PRONE TO THIS ISSUE AND BMW HASN'T RESOLVED IT. WHEN ASKED IF THIS SHOULD BE ROUTINE MAINTENANCE, IF THIS WAS DRIVING OR FUEL ISSUES, DEALER SAID NONE OF THE ABOVE. YET RESO... Read more
Incident date: Dec 9, 2017
AFTER TAKING A OFF RAMP FROM THE INTERSTATE THE CAR LOST POWER AND SPUTTERED AND JERKED. LATER THE SAME DAY. AFTER GETTING BACK ON THE INTERSTATE THE CAR AGAIN SPUTTERED, LOST ALL POWER AND I TOOK THE NEXT EXIT I WAS AFRAID I WAS GOING TO GET RAN OVER
Incident date: Nov 16, 2017
POWER STEERING PUMP FAILED WHILE CAR WAS BEING DRIVEN. VEHICLE ONLY HAS 90K AND FOR SOME REASON WAS NOT COVERED UNDER THE RECALL PER MINI USA. MINI NEEDS TO REVIEW THE RECALL AND CORRECT ALL 2005 MINI COOPER'S WITH THIS DEFECT.
Incident date: Dec 9, 2017
I GOT HOME FROM WORK PARKED CAR AND HEARD A WHINING NOISE UNDER HOOD I COULD SEE SMOKE AND BURING SMELL COMING FROM STEERING COOLING FAN THE FAN STAYED ON AND WENT INTO EXTREME HIGH SPEED AND CONTINUED TO SMOKE AND WIRING BURNING ,I WAS FORTUNATE ENOUGH TO BE ABLE TO DISCONNECT BATTERY WHICH STOPPED FAN AND ELECTRICAL BURNING I HAVE CAR PARKED IN DRIVE WAY AND CONTACTED MY INSURANCE TO FILE A ... Read more
Fire
MINI
COOPER CONVERTIBLE
(2007) - ENGINE
Dec 7, 2017
Incident date: Dec 2, 2017
TL* THE CONTACT OWNS A 2007 MINI COOPER CONVERTIBLE. WHILE PARKED IN A PARKING LOT, THE VEHICLE CAUGHT FIRE. THE CONTACT STATED THAT THE FRONT END SUSTAINED FIRE DAMAGE. PRIOR TO THE FIRE, THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FIRE DEPARTMENT WAS NOTIFIED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NO... Read more
Fire
Incident date: Nov 29, 2017
THERMOSTAT HOUSING FAILED AND LEAKED. SOME VEHICLE OWNERS HAVE RECEIVED A MINI EXTENDED WARRANTY FOR 10 YEARS OR 120,000 MILES, WHICHEVER OCCURS FIRST. I HAD TO PAY FOR A REPLACEMENT PART AND INSTALLATION AT A MINI DEALER. VEHICLE LEAKED COOLANT ON GARAGE FLOOR AND VARIOUS PARKING SPOTS. MINI IS REIMBURSING SOME OWNERS FOR THIS REPAIR. I WOULD LIKE MY VIN AUTHORIZED FOR REIMBURSEMENT.
Incident date: Nov 27, 2017
MY CAR IS LITTLE OVER 102,000 MILES. IT SUDDENLY STOPPED, NEAR MY HOUSE AND I WAS NOT ABLE TO START AGAIN. REPLACED BATTERY, HOWEVER FOUND OUT THAT HIGH PRESSURE FUEL PUMP FAILED. WARRANTY REPORTED BY MINI EXPIRED EARLIER THIS YEAR. THIS COULD BE SAFETY ISSUE, IF CAR STOPS IN MIDDLE OF HIGHWAY.
Incident date: Nov 10, 2017
WHILE DRIVING CAR MY STEERING WHEEL BECAME VERY HEAVY AND HARD TO STEER.
Incident date: Nov 10, 2017
WHILE DRIVING CAR MY STEERING WHEEL BECAME VERY HEAVY AND HARD TO STEER.
MINI
COOPER COUNTRYMAN
(2012) - UNKNOWN OR OTHER
Nov 21, 2017
Incident date: Nov 17, 2017
WHILE DRIVING EAST ON INTERSTATE 40, I WAS APPROXIMATELY 50 MILES EAST OF ASHEVILLE, NC WHEN I HEARD A VERY LOUD BOOM THAT SOUNDED LIKE A GUN SHOT. IT THEN SOUNDED AS IF A WINDOW WERE OPEN AND I COULD FEEL OUTSIDE AIR, THEN I SOON DISCOVERED A LARGE HOLE IN MY SUNROOF.
MINI
COOPER COUNTRYMAN
(2013) - UNKNOWN OR OTHER
Nov 20, 2017
Incident date: Nov 7, 2017
OUR 2013 MINICOOPER COUNTRYMAN S ALL 4 WITH 30,400 MILES ON, WAS CAUGHT ON FIRE ON NOVERBER-11-2017 IN DEDHAM MA. THE CAR WAS PARKED IN A GARAGE WHILE THE ENGINE WAS TURNED OFF. CAR DID NOT INDICATE ANY WARNINGS AND WE DIDN'T OBSERVE ANYTHING OUT OF ORDINARY. FIRE WAS PUT IN CHECK BY SPRINKLERS IN THE GARAGE AND DEDHAM CITY FIRE DEPARTMENT HAD TO PUT THE GARAGE ON LOCK DOWN UNTIL THEY TURN OFF THE... Read more
Fire
Incident date: Nov 6, 2017
PASSENGER SEAT GOT WET WINDOW LEFT OPEN WHILE PARKO
Incident date: Nov 6, 2017
PASSENGER SEAT GOT WET WINDOW LEFT OPEN WHILE PARKO
MINI
COOPER CONVERTIBLE
(2007) - AIR BAGS
Nov 18, 2017
Incident date: Oct 27, 2017
I SCHEDULED 2 APPOINTMENTS WITH BRIAN HARRIS MINI. THEY HAD MY VEHICLE FOR AROUND 8 HOURS AND BOTH TIMES THE REPLACEMENT PART WAS BROKEN. NOW ALL OF MY AIRBAG LIGHTS ARE ON AND I DON'T EVEN KNOW IF THE DRIVER AIRBAG IS FUNCTIONING. THEY SAID THEY WOULD CALL ME AS SOON AS ANOTHER PART CAME IN AND COME PICK UP MY VEHICLE SO I DIDN'T HAVE TO MAKE ARRANGEMENTS TO LEAVE IT THERE. I HAVE NOT HEARD B... Read more
Incident date: Jan 24, 2016
I WAS APPROACHING A CORNER ON A BACK ROAD AND HALF WAY THROUGH THE POWER STEERING FAILED WHICH CAUSED THE CAR TO GO OFF THE ROAD ROLLING TWO AND A HALF TIMES LANDING ON THE ROOF.
Crash
1 injured