Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Aug 13, 2018
VEHICLE WAS IN MOTION ON A HIGHWAY AND AFTER GOING OVER SEVERAL POT HOLES THE ENGINE TEMPERATURE WARNING LIGHT CAME ON. THE ENGINE POWER WAS REDUCED AND AN ENGINE FAILURE LIGHT ALSO APPEARED. THIS IS WHEN I PULLED OVER INTO THE OFF RAMP AND THE VEHICLE CAME TO A SPUTTERING STOP. I PLACED THE CAR IN NEUTRAL AND PUSHED IT TO THE DIRT SIDE LANE OF THE OFF RAMP. I OPENED THE HOOD, SMELLED SOMETHING BU... Read more
Fire
Incident date: Aug 13, 2018
VEHICLE WAS IN MOTION ON A HIGHWAY AND AFTER GOING OVER SEVERAL POT HOLES THE ENGINE TEMPERATURE WARNING LIGHT CAME ON. THE ENGINE POWER WAS REDUCED AND AN ENGINE FAILURE LIGHT ALSO APPEARED. THIS IS WHEN I PULLED OVER INTO THE OFF RAMP AND THE VEHICLE CAME TO A SPUTTERING STOP. I PLACED THE CAR IN NEUTRAL AND PUSHED IT TO THE DIRT SIDE LANE OF THE OFF RAMP. I OPENED THE HOOD, SMELLED SOMETHING BU... Read more
Fire
Incident date: Aug 8, 2018
TIMING BELT DEFECTIVE LEADING TO SERIOUS ENGINE FAILURE REQUIRING REPLACEMENT. WITHIN TWO WEEKS OF REPLACEMENT ENGINE AGAIN WAS DEFECTIVE REQUIRING A SECOND REPLACEMENT.
Incident date: Jul 23, 2018
THIS IS SECOND INCIDENT THAT OCCURRED WITH BRAND NEW MINI COOPER 2019 WITH SAME EXACT ISSUE THAT AGAIN ALMOST CAUSED A NEAR FATAL ACCIDENT. WHILE DRIVING ON HIGHWAY, AT HIGHWAY SPEED THE CAR PRECIPITOUSLY MALFUNCTIONED AND CAR LOCKED UP AND WOULD ALLOW ME TO MAINTAIN SPEED- NOR ACCELERATE. I WAS UNABLE TO MAINTAIN SPEED OF THE CAR THEREFORE STARTED TO LOSE SPEED AND DECELERATE. THE VEHICLES BEHIND... Read more
Incident date: Jul 23, 2018
THIS IS SECOND INCIDENT THAT OCCURRED WITH BRAND NEW MINI COOPER 2019 WITH SAME EXACT ISSUE THAT AGAIN ALMOST CAUSED A NEAR FATAL ACCIDENT. WHILE DRIVING ON HIGHWAY, AT HIGHWAY SPEED THE CAR PRECIPITOUSLY MALFUNCTIONED AND CAR LOCKED UP AND WOULD ALLOW ME TO MAINTAIN SPEED- NOR ACCELERATE. I WAS UNABLE TO MAINTAIN SPEED OF THE CAR THEREFORE STARTED TO LOSE SPEED AND DECELERATE. THE VEHICLES BEHIND... Read more
Incident date: Jul 23, 2018
THIS IS SECOND INCIDENT THAT OCCURRED WITH BRAND NEW MINI COOPER 2019 WITH SAME EXACT ISSUE THAT AGAIN ALMOST CAUSED A NEAR FATAL ACCIDENT. WHILE DRIVING ON HIGHWAY, AT HIGHWAY SPEED THE CAR PRECIPITOUSLY MALFUNCTIONED AND CAR LOCKED UP AND WOULD ALLOW ME TO MAINTAIN SPEED- NOR ACCELERATE. I WAS UNABLE TO MAINTAIN SPEED OF THE CAR THEREFORE STARTED TO LOSE SPEED AND DECELERATE. THE VEHICLES BEHIND... Read more
Incident date: Jun 27, 2018
THIS IS A BRAND MODEL AND BRAND NEW CAR THAT I HAD JUST PURCHASED AND WAS DRIVING HOME FROM BUYING IT- I HAD NOT EVEN OWNED FOR A COUPLE OF HOURS. WHILE ON MY WAY HOME VEHICLE MALFUNCTIONED AND HAD NEAR FATAL COLLISION. WHILE DRIVING ON HIGHWAY - AT HIGHWAY SPEED I WAS UNABLE TO CONTROL CAR AND MAINTAIN SPEED. ENGINE SEEMINGLY LOCKED UP AND AS I WAS UNABLE TO CONTROL CAR ALMOST CAUSED A NEAR FATA... Read more
Incident date: Jun 27, 2018
THIS IS A BRAND MODEL AND BRAND NEW CAR THAT I HAD JUST PURCHASED AND WAS DRIVING HOME FROM BUYING IT- I HAD NOT EVEN OWNED FOR A COUPLE OF HOURS. WHILE ON MY WAY HOME VEHICLE MALFUNCTIONED AND HAD NEAR FATAL COLLISION. WHILE DRIVING ON HIGHWAY - AT HIGHWAY SPEED I WAS UNABLE TO CONTROL CAR AND MAINTAIN SPEED. ENGINE SEEMINGLY LOCKED UP AND AS I WAS UNABLE TO CONTROL CAR ALMOST CAUSED A NEAR FATA... Read more
Incident date: Jun 27, 2018
THIS IS A BRAND MODEL AND BRAND NEW CAR THAT I HAD JUST PURCHASED AND WAS DRIVING HOME FROM BUYING IT- I HAD NOT EVEN OWNED FOR A COUPLE OF HOURS. WHILE ON MY WAY HOME VEHICLE MALFUNCTIONED AND HAD NEAR FATAL COLLISION. WHILE DRIVING ON HIGHWAY - AT HIGHWAY SPEED I WAS UNABLE TO CONTROL CAR AND MAINTAIN SPEED. ENGINE SEEMINGLY LOCKED UP AND AS I WAS UNABLE TO CONTROL CAR ALMOST CAUSED A NEAR FATA... Read more
Incident date: Jul 30, 2018
TL* THE CONTACT OWNS A 2007 MINI COOPER S. THE CONTACT STATED THAT THERE WAS A CATASTROPHIC ENGINE FAILURE WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO BRAMAN MINI OF PALM BEACH (2815 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 257-4774). THE DEALER INDICATED THAT THE MANUFACTURER SERVICE CAMPAIGN WAS ONLY TO ADDRESS REPLACING THE TIMING CHAIN AND THAT THE REPLACEMEN... Read more
Incident date: Jul 30, 2018
MY VEHICLE IS CURRENTLY @ BRAMAN BMW WPB (5612423210) FOR A TIMING CHAIN PROBLEM WHICH WAS UNDER RECALL. THE SERVICE ADVISOR CALLED ME AND NOTIFIED ME THAT THE TIMING CHAIN BROKE INSIDE THE ENGINE & COMPLETELY DESTROYED THE MOTOR. TE TIMING CHAIN JOB ALONE ESTIMATE IS $3800, BUT THEYVE NOTIFIED ME THAT THE ENGINE IS UNREPAIRABLE & MUST BE REPLACED! THEY ALSO FAILED TO ACKNOWLEDGE THAT THIS HAPPEN ... Read more
Incident date: Jan 1, 2018
I GOT THE AIR BAD WARNING A FEW MONTHS AGO WHILE DRIVING THE SIGNAL WITH A LIL AIRBAG ON MY DASH BOARD. I CALLED THE DEALER TOOK IT IN AND THE DEALER SAID MY CAR WAS OUT OF WARRANTY. THEY DIDN'T CHECK TO SEE IF THIS ISSUE WAS A RECALL THEY JUST CARED ABOUT FIXING IT IF I PAID THEM. SINCE THEN I GET THE AIRBAG WARNING EVERY TIME THE CAR IS ON.
Incident date: May 17, 2018
BEFORE I BOUGHT THE CAR IT WAS REAR-ENDED FROM LOSING SPEED BECAUSE THE TRANSMISSION WAS SLIPPING. THIS IS IN THE DESIGN OF THIS YEAR OF MINI COOPER AS I AM FINDING THAT IT IS ON THE INTERNET AS JUST A BAD DESIGN. I CAN'T GET ANYONE TO WORK ON IT FOR A REASONABLE PRICE. I'M HOPING THERE'S SOME HELP OUT THERE FOR UNSUSPECTING INNOCENT PEOPLE LIKE ME WHO THOUGHT THEY WERE GETTING A GOOD CAR AND NOW ... Read more
Incident date: Jul 27, 2018
ENGINE MAKE A KNOCKING SOUND WHEN COLD AND GETS LAUGHTER
MINI
COOPER COUNTRYMAN
(2012) - ENGINE
Jul 27, 2018
Incident date: Jul 7, 2018
TL* THE CONTACT OWNS A 2012 MINI COOPER COUNTRYMAN. THE CONTACT STATED THAT THE TEMPERATURE GAUGE INDICATOR FLASHED TO TURN THE VEHICLE OFF DUE TO OVERHEATING. THE DEALER (MINI COOPER OF ALEXANDRIA, 5990 DUKE ST, ALEXANDRIA, VA 22304, (703) 751-4630) WAS CONTACTED AND INDICATED THAT THE VEHICLE WAS EXCLUDED FROM ANY RECALL CAMPAIGNS. THE DEALER DID NOT DIAGNOSE THE VEHICLE, BUT ADVISED THE CONTAC... Read more
MINI
COOPER COUNTRYMAN
(2012) - ELECTRICAL SYSTEM
Jul 27, 2018
Incident date: Jul 7, 2018
TL* THE CONTACT OWNS A 2012 MINI COOPER COUNTRYMAN. THE CONTACT STATED THAT THE TEMPERATURE GAUGE INDICATOR FLASHED TO TURN THE VEHICLE OFF DUE TO OVERHEATING. THE DEALER (MINI COOPER OF ALEXANDRIA, 5990 DUKE ST, ALEXANDRIA, VA 22304, (703) 751-4630) WAS CONTACTED AND INDICATED THAT THE VEHICLE WAS EXCLUDED FROM ANY RECALL CAMPAIGNS. THE DEALER DID NOT DIAGNOSE THE VEHICLE, BUT ADVISED THE CONTAC... Read more
MINI
COOPER COUNTRYMAN
(2012) - ENGINE
Jul 27, 2018
Incident date: Jul 26, 2018
CONFIRMED WITH MECHANIC FAULTY ELECTRIC AUXILIARY WATER PUMP, HOWEVER, MY VIN IS NOT LISTED IN THIS EXACT ISSUE THAT IS BEING RECALLED.
Incident date: Mar 9, 2018
THE VEHICLE LOST POWER WHILE DRIVING ON THE HIGHWAY AND A MINI DEALERSHIP HAS CONFIRMED THAT THE TIMING CHAIN IS THE PROBLEM ALONG WITH THE VALVES (POSSIBLY CAUSED BY THE TIMING BEING OFF). MULTIPLE CONVERSATIONS WITH MINI CUSTOMER RELATIONS HAVE GOTTEN NO WHERE AND THE MANUFACTURER REFUSES TO TAKE RESPONSIBILITY FOR THE KNOWN ISSUES WITH THE TIMING CHAIN IN THIS VEHICLE. DESPITE A CLASS ACTION LA... Read more
Incident date: Jul 16, 2018
HORN IS NOT WORKING. MY HUSBAND HAS THE SAME MAKE AND MODEL AND HIS IS NOT WORKING AS WELL. I WAS ON MY WAY TO WORK AND TRIED TO HONK, ON A FEW OCCASIONS, AT OTHER DRIVERS THAT WERE ABOUT TO HIT ME BUT THE HORN DIDN'T WORK.
Incident date: Jul 18, 2018
'DEATH RATTLE,' A RATTLING SOUND THAT COMES FROM THE PASSENGER SIDE OF THE VEHICLE. 002D50 DME:SUPER KNOCKING 002D9C DME: KNOWCKSENSOR, SIGNAL CAR RUNS ROUGH FOUND SUPER KNOCKING PLAUSIBLITY FAULTS AND RATTLING FROM THE ENGINE. TIMING CHANIN IS FAULTY REPLACED TIMING CHAIN CRANKSHAFT PULLEY BOLT TIMING CHAIN KIT CHAIN GUIDE BOLT SEAL CHAIN GUIDE BOLT SEAL TIMING RAIL BOLT CAMSHAFT BOL... Read more
Incident date: Jul 18, 2018
'DEATH RATTLE,' A RATTLING SOUND THAT COMES FROM THE PASSENGER SIDE OF THE VEHICLE. 002D50 DME:SUPER KNOCKING 002D9C DME: KNOWCKSENSOR, SIGNAL CAR RUNS ROUGH FOUND SUPER KNOCKING PLAUSIBLITY FAULTS AND RATTLING FROM THE ENGINE. TIMING CHANIN IS FAULTY REPLACED TIMING CHAIN CRANKSHAFT PULLEY BOLT TIMING CHAIN KIT CHAIN GUIDE BOLT SEAL CHAIN GUIDE BOLT SEAL TIMING RAIL BOLT CAMSHAFT BOL... Read more
Incident date: May 29, 2018
MY 2009 MINI COOPER S MADE RATTLE NOISE AND THE WHOLE TIMING CHAIN GOT REPLACED PLUS THE THERMOSTAT HOUSE AND WATER PUMP! THE ENGINE LIGHT STILL KEEPS ON AFTER TROUBLE-SHOOTING BY MY MECHANICS, WHICH MIGHT BE THE COMPUTER ISSUE WHICH HAS TO BE FIGURED OUT SOON! THE TIMING CHAIN ISSUE SHOULD BE UNDER FULLY-COVERED BY MANUFACTURER SINCE TOO MANY MINI COOPER OWNER HAVE THE SAME PROBLEM AND PAID THOUS... Read more
Incident date: May 29, 2018
MY 2009 MINI COOPER S MADE RATTLE NOISE AND THE WHOLE TIMING CHAIN GOT REPLACED PLUS THE THERMOSTAT HOUSE AND WATER PUMP! THE ENGINE LIGHT STILL KEEPS ON AFTER TROUBLE-SHOOTING BY MY MECHANICS, WHICH MIGHT BE THE COMPUTER ISSUE WHICH HAS TO BE FIGURED OUT SOON! THE TIMING CHAIN ISSUE SHOULD BE UNDER FULLY-COVERED BY MANUFACTURER SINCE TOO MANY MINI COOPER OWNER HAVE THE SAME PROBLEM AND PAID THOUS... Read more
Incident date: May 29, 2018
MY 2009 MINI COOPER S MADE RATTLE NOISE AND THE WHOLE TIMING CHAIN GOT REPLACED PLUS THE THERMOSTAT HOUSE AND WATER PUMP! THE ENGINE LIGHT STILL KEEPS ON AFTER TROUBLE-SHOOTING BY MY MECHANICS, WHICH MIGHT BE THE COMPUTER ISSUE WHICH HAS TO BE FIGURED OUT SOON! THE TIMING CHAIN ISSUE SHOULD BE UNDER FULLY-COVERED BY MANUFACTURER SINCE TOO MANY MINI COOPER OWNER HAVE THE SAME PROBLEM AND PAID THOUS... Read more
Incident date: Jul 6, 2018
MY INSURANCE HAS ASKED ME TO FILE THIS COMPLAINT AS MY VEHICLE'SAIRBAGS DEPLOYED AT AN IMPACT UNDER 5 MPH LEADING TO THE CONCLUSION THAT THE AIRBAG SENSOR IN MY CAR IS FAULTY.ON FRIDAY, JULY 6TH AT 10:15 AM I WAS DRIVING ON THE 405 N IN BUMPER TO BUMPER FREEWAY TRAFFIC, IT WAS A CLEAR DAY WITH GOOD VISIBILITY AND ROAD CONDITIONS. THE TWO VEHICLE'S INVOLVED IN THE MINOR COLLISIONWERE MY 2014 MINI C... Read more
Crash
Incident date: May 15, 2018
TAKATA RECALL. PASSENGER AIRBAG LIGHT PERMANENTLY ON. MECHANIC DIAGNOSED AND SAY IT WILL BE $1400 TO REPLACE.
Incident date: May 15, 2018
TAKATA RECALL. PASSENGER AIRBAG LIGHT PERMANENTLY ON. MECHANIC DIAGNOSED AND SAY IT WILL BE $1400 TO REPLACE.
MINI
COUNTRYMAN
(2016) - UNKNOWN OR OTHER
Jul 16, 2018
Incident date: Jul 16, 2018
WHILE DRIVING HOME, ON HIGHWAY, AT HIGHWAY SPEEDS, I HAD THE REAR SUNROOF EXPLODE. HEARD A SINGLE CRACK, THEN ~30 SECONDS LATER, SUNROOF EXPLODED. LARGER PIECES OF GLASS CAUGHT BY SUN NET, HOWEVER, FINE PARTICLES OF GLASS NOW COVER REAR SEAT. NO KNOWN PRIOR DAMAGE.
Incident date: Jun 25, 2018
AIR BAG WARNING LIGHT ON SPEEDOMETER IS ON. I HAVE HAD IT RESET AND IT COMES BACK ON. THE FAILURE CODE IS "93B1 HEAD AIRBAG, FRONT PASSENGER." WHAT HAS FAILED HAS NOT BEEN DETERMINED YET. THE VEHICLE MILEAGE IS 112,000 MILES. THIS WARNING CAME ON WHILE THE VEHICLE WAS STATIONARY, PARKED.WHEN THE CODE IS RESET, IT WILL STAY OFF FOR AWHILE AND THEN RETURN.
Incident date: Jun 25, 2018
AIR BAG WARNING LIGHT ON SPEEDOMETER IS ON. I HAVE HAD IT RESET AND IT COMES BACK ON. THE FAILURE CODE IS "93B1 HEAD AIRBAG, FRONT PASSENGER." WHAT HAS FAILED HAS NOT BEEN DETERMINED YET. THE VEHICLE MILEAGE IS 112,000 MILES. THIS WARNING CAME ON WHILE THE VEHICLE WAS STATIONARY, PARKED.WHEN THE CODE IS RESET, IT WILL STAY OFF FOR AWHILE AND THEN RETURN.
Incident date: Jun 4, 2018
TL* THE CONTACT OWNS A 2010 MINI COOPER. WHILE DRIVING 45 MPH, THE VEHICLE MADE AN ABNORMAL NOISE. AFTER SAFELY PULLING THE VEHICLE OFF THE ROAD, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO BLUE RIDGE MOTOR WORK (2424 FORT HENRY DR., KINGSPORT, TN) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTU... Read more
MINI
COOPER S COUNTRYMAN
(2011) - UNKNOWN OR OTHER
Jul 6, 2018
Incident date: May 1, 2017
ENGHINE LIGHT HAS BEEN COMING ON SINCE PURCHASE IN 2015 AND WE HAVE ALREADY INVESTED SEVERL $ TRYING TO GET TO THE HEART OF THE PROBLEM. IT ALWAYS COME BACK ON POWER LOSS AND RATTLING SOUND TOOK TO BMW DEALER AND PAID FOR "TROUBLESHOOTING" WAS TOLD BY BMW SERVICE TECH NOT TO DRIVE THE CAR AS IT COULD SMOKE AD DIE! THE TIMING CHAIN AND GUIDES NEED TO BE REPLACED. THERE WAS A RECALL AND LAWSUI... Read more
MINI
COOPER S COUNTRYMAN
(2011) - ENGINE
Jul 6, 2018
Incident date: May 1, 2017
ENGHINE LIGHT HAS BEEN COMING ON SINCE PURCHASE IN 2015 AND WE HAVE ALREADY INVESTED SEVERL $ TRYING TO GET TO THE HEART OF THE PROBLEM. IT ALWAYS COME BACK ON POWER LOSS AND RATTLING SOUND TOOK TO BMW DEALER AND PAID FOR "TROUBLESHOOTING" WAS TOLD BY BMW SERVICE TECH NOT TO DRIVE THE CAR AS IT COULD SMOKE AD DIE! THE TIMING CHAIN AND GUIDES NEED TO BE REPLACED. THERE WAS A RECALL AND LAWSUI... Read more
Incident date: Jun 26, 2018
TL* THE CONTACT OWNS A 2011 MINI COOPER S. THE CONTACT STATED THAT THE VEHICLE OVERHEATED WHILE DRIVING AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (RAY CATENA MINI OF WESTCHESTER, 9543 TARRYTOWN RD, WHITE PLAINS, NY 10607) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE M... Read more
Incident date: Jun 20, 2017
TL* THE CONTACT OWNS A 2012 MINI COOPER S. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER SIDE CARPET WAS WET. ALSO, WHILE DRIVING, THE SOUND OF WATER SWISHING AROUND COULD BE HEARD COMING FROM THE BOTTOM AND THE TOP OF THE VEHICLE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE ALARM WOULD INDEPENDENTLY ACTIVATE. THE VEHICLE WAS TAKEN TO MINI OF MANHATTAN (793 11TH AVE, NEW YORK, NY 10019, (212) ... Read more
Incident date: Jun 20, 2017
TL* THE CONTACT OWNS A 2012 MINI COOPER S. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER SIDE CARPET WAS WET. ALSO, WHILE DRIVING, THE SOUND OF WATER SWISHING AROUND COULD BE HEARD COMING FROM THE BOTTOM AND THE TOP OF THE VEHICLE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE ALARM WOULD INDEPENDENTLY ACTIVATE. THE VEHICLE WAS TAKEN TO MINI OF MANHATTAN (793 11TH AVE, NEW YORK, NY 10019, (212) ... Read more
Incident date: May 29, 2018
TL* THE CONTACT OWNS A 2010 MINI COOPER S. THE CONTACT STATED THAT THE ENGINE SEIZED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO TOM BUSH MINI (9881 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 371-4360) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXI... Read more
MINI
COOPER COUNTRYMAN
(2012) - ENGINE AND ENGINE COOLING
Jun 28, 2018
Incident date: Feb 7, 2017
TL* THE CONTACT OWNED A 2012 MINI COOPER COUNTRYMAN. WHILE THE VEHICLE WAS STATIONARY, IT CAUGHT FIRE WITHOUT WARNING. THE CONTACT NOTICED SMOKE UNDER THE HOOD OF THE VEHICLE NEAR THE ENGINE. THE VEHICLE BECAME ENGULFED IN FLAMES IMMEDIATELY. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS DESTROYED AND TOWED. MINI OF MT. LAUR... Read more
Fire
MINI
COOPER S CLUBMAN
(2011) - UNKNOWN OR OTHER
Jun 28, 2018
Incident date: Jun 27, 2018
I WAS TRYING TO MAKE A RIGHT TURN GOING ON A 35MPH STREET AND MY CAR DID NOT TURN RIGHT WHEN I TRIED TO GO INTO A STREET AND IT WENT STRAIGHT INTO A TREE AND MY CAR WAS ALMOST OR MAY BE TOTALED BECAUSE OF THIS. I BELIEVE THE STEERING WHEEL WAS FAULTY. I COULD HAVE HIT A CONCRETE WALL BUT THE TREE I RAN INTO SAVED MY LIFE. I AM NOT SURE IF THERE HAS BEEN OTHER REPORTS FOR THIS LATELY BUT I WANT TO ... Read more
Crash
MINI
COOPER S CLUBMAN
(2011) - WHEELS
Jun 28, 2018
Incident date: Jun 27, 2018
I WAS TRYING TO MAKE A RIGHT TURN GOING ON A 35MPH STREET AND MY CAR DID NOT TURN RIGHT WHEN I TRIED TO GO INTO A STREET AND IT WENT STRAIGHT INTO A TREE AND MY CAR WAS ALMOST OR MAY BE TOTALED BECAUSE OF THIS. I BELIEVE THE STEERING WHEEL WAS FAULTY. I COULD HAVE HIT A CONCRETE WALL BUT THE TREE I RAN INTO SAVED MY LIFE. I AM NOT SURE IF THERE HAS BEEN OTHER REPORTS FOR THIS LATELY BUT I WANT TO ... Read more
Crash
MINI
COOPER S CLUBMAN
(2011) - STEERING
Jun 28, 2018
Incident date: Jun 27, 2018
I WAS TRYING TO MAKE A RIGHT TURN GOING ON A 35MPH STREET AND MY CAR DID NOT TURN RIGHT WHEN I TRIED TO GO INTO A STREET AND IT WENT STRAIGHT INTO A TREE AND MY CAR WAS ALMOST OR MAY BE TOTALED BECAUSE OF THIS. I BELIEVE THE STEERING WHEEL WAS FAULTY. I COULD HAVE HIT A CONCRETE WALL BUT THE TREE I RAN INTO SAVED MY LIFE. I AM NOT SURE IF THERE HAS BEEN OTHER REPORTS FOR THIS LATELY BUT I WANT TO ... Read more
Crash
Incident date: Jun 11, 2018
TAKATA RECALL, I HAVE A 2007 MINI COOPER THAT ONLY HAS 84000 MILES AND HAVE HAD TO HAVE THE TIME CHAIN REPLACE 4 TIMES. THE REPAIR GARAGE IS TELLING ME THAT MINI KEEPS UPDATING THE KITS FOR EVERY REPAIR. THE TIME CHAIN WAS REPLACED IN 2009, 2012,2016,2018. ONCE THING THEY DID TELL ME THAT I DON'T KEEP ENOUGH OIL IN THE CAR, BUT IF THE OIL LIGHT DOESN'T COME ON HOW AM I TO KNOW THIS. I DON'T HAVE $... Read more
Incident date: Sep 1, 2015
THE F56 HORN IS NOT SENSITIVE, AND REQUIRES AGGRESSIVE PUSHING TO SOUND, CREATING A SAFETY HAZARD.
Incident date: Jun 1, 2018
MY PASSENGER SIDE AIRBAG LIGHT STAYS ON CONSTANTLY, EVEN IF SOMEONE IS SITTING THERE
Incident date: Jun 20, 2018
TL* THE CONTACT OWNS A 2003 MINI COOPER. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND AN ABNORMAL NOISE WAS HEARD WHILE DRIVING APPROXIMATELY 65 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MINI OF SAN DIEGO (5202 KEARNY MESA RD, SAN DIEGO, CA) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS INTENDED. THE DEALER ALSO STATED THAT THE VEHICLE WAS PREVIOUSLY R... Read more
MINI
COUNTRYMAN
(2016) - ENGINE
Jun 21, 2018
Incident date: Mar 29, 2018
ON MARCH 29,2018 MY DAUGHTER PARKED HER 2016 MINI COUNTRYMAN IN MY DRIVEWAY AND CAME IN TO VISIT. 10 MINUTES LATER MY WIFE WENT OUTSIDE AND SAW THE MINI ENGINE COMPARTMENT ON THE DRIVERS SIDE ON FIRE. BY THE TIME THE FIRE DEPT. ARRIVED, THE MINI AND MY 2 CARS WERE ON FIRE. ALL 3 WERE TOTALED, MY DRIVEWAY WAS RUINED AND THE SIDING ON MY GARAGE WAS DAMAGED BY THE HEAT OF THE FIRE.. I REMEMBER MINI R... Read more
Fire
Incident date: May 10, 2017
AIRBAG LIGHT IS SHOWING THAT PASSENGER AIRBAG IS OFF EVEN THOUGH MY 100 LBS DAUGHTER IS SITTING IN THE FRONT SEAT. I'VE ACTUALLY HAD A 2009 MINI COOPER S, 2011 MINI COOPER S AND NOW MY CURRENT 2013 MINI JOHN COOPER WORKS WITH THE SAME EXACT TAIL LIGHT ISSUE. THE DRIVER SIDE TAIL LIGHT BURNT OUT IN THE EXACT SAME WAY ON ALL 3 CARS. MY VEHICLE WAS STATIONARY AND IN MOTION WHEN THE BOTH ISSUES OCCURR... Read more
Incident date: May 10, 2017
AIRBAG LIGHT IS SHOWING THAT PASSENGER AIRBAG IS OFF EVEN THOUGH MY 100 LBS DAUGHTER IS SITTING IN THE FRONT SEAT. I'VE ACTUALLY HAD A 2009 MINI COOPER S, 2011 MINI COOPER S AND NOW MY CURRENT 2013 MINI JOHN COOPER WORKS WITH THE SAME EXACT TAIL LIGHT ISSUE. THE DRIVER SIDE TAIL LIGHT BURNT OUT IN THE EXACT SAME WAY ON ALL 3 CARS. MY VEHICLE WAS STATIONARY AND IN MOTION WHEN THE BOTH ISSUES OCCURR... Read more
Incident date: May 10, 2017
AIRBAG LIGHT IS SHOWING THAT PASSENGER AIRBAG IS OFF EVEN THOUGH MY 100 LBS DAUGHTER IS SITTING IN THE FRONT SEAT. I'VE ACTUALLY HAD A 2009 MINI COOPER S, 2011 MINI COOPER S AND NOW MY CURRENT 2013 MINI JOHN COOPER WORKS WITH THE SAME EXACT TAIL LIGHT ISSUE. THE DRIVER SIDE TAIL LIGHT BURNT OUT IN THE EXACT SAME WAY ON ALL 3 CARS. MY VEHICLE WAS STATIONARY AND IN MOTION WHEN THE BOTH ISSUES OCCURR... Read more
MINI
COOPER COUNTRYMAN
(2013) - ELECTRICAL SYSTEM
Jun 20, 2018
Incident date: Jun 13, 2018
MY CAR BEGAN EXPERIENCING ISSUES WITH THE "PASSENGER AIR BAG OFF" LIGHT STAYING LITE WHETHER OR NOT A PASSENGER IS IN THE CAR. I PAID $110.00 TO THE DEALERSHIP TO DIAGNOSE MY CAR AND THEY SAID THE PROBLEM IS THE SEAT MAT SENSOR, AND THEY WANT $1,500.00 TO REPLACE IT. I GOOGLED THIS PROBLEM AND I FOUND THAT THIS HAPPENS QUITE OFTEN TO COOPER OWNERS. WE HAVE NO KIDS AND NOBODY BUT MY WIFE AND/OR MYS... Read more