Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Dec 12, 2018
WHILE DRIVING FOR ABOUT 30 MINUTES ON THE HIGHWAY, MY MINI COOPER SHUT OFF COMPLETELY, I WAS ABLE TO PULL ONTO THE SHOULDER AND THAT IS WHEN SMOKE STARTED COMING FROM THE ENGINE, WITHIN 6 MINUTES MY WHOLE ENGINE WAS ENGULFED IN FLAMES, CAR TOTALED. INSURENCE INSPECTORS COULDN'T FIGURE OUT A CAUSE. ONE OF THE FIRE FIGHTERS SAID IT LOOKS LIKE IT STARTED NEAR THE WATER PUMP. THERE ARE RECALLS ON OTH... Read more
Fire
Incident date: Dec 12, 2018
WHILE DRIVING FOR ABOUT 30 MINUTES ON THE HIGHWAY, MY MINI COOPER SHUT OFF COMPLETELY, I WAS ABLE TO PULL ONTO THE SHOULDER AND THAT IS WHEN SMOKE STARTED COMING FROM THE ENGINE, WITHIN 6 MINUTES MY WHOLE ENGINE WAS ENGULFED IN FLAMES, CAR TOTALED. INSURENCE INSPECTORS COULDN'T FIGURE OUT A CAUSE. ONE OF THE FIRE FIGHTERS SAID IT LOOKS LIKE IT STARTED NEAR THE WATER PUMP. THERE ARE RECALLS ON OTH... Read more
Fire
Incident date: Oct 1, 2018
THE AIR BAG DETECTION WARNING REMAINS ACTIVE AFTER DEALER REINSTALLATION OF THE SEAT DETECTOR PAD.
Incident date: Nov 28, 2018
STEERING WHEEL GOT STIFF WHEN I'M DRIVING.
MINI
COUNTRYMAN
(2016) - AIR BAGS
Dec 7, 2018
Incident date: Nov 19, 2018
ON NOV 19, 2018 AT 6:00 PM I WAS DRIVING ON 6 LANE ROADWAY APPROXIMATELY 45 MPH WHEN FRONT DRIVER AIRBAG AND 2 SIDE AIRBAGS (FRONT AND REAR) DEPLOYED FOR NO APPARENT REASON. THE CAR CAME TO AN ABRUPT HALT IN THE INTERSECTION. STUNNED I THOUGHT I HAD HIT SOMEONE. I GOT OUT OF THE CAR BECAUSE THE CAR WAS FILLED WITH SMOKE AND I THOUGHT THE CAR WAS GOING TO CATCH FIRE. THE HORN WAS BLARING NONSTOP.... Read more
Incident date: Dec 6, 2018
I TOOK MY CAR IN FOR SERVICING FOR AN OIL CHANGE AND BECAUSE THE PASSENGER AIRBAG WARNING WAS DISPLAYED. TECHNICIAN SAID THE PASSENGER SEAT OCCUPANCY HAS A SENSOR FAULT. NO GUARANTEE THE AIRBAG WOULD INFLATE IN AN ACCIDENT. $1123 PLUS TAX TO REPLACE. IS THERE A RECALL NOTICE ON THIS? IF SO I HAVE NOT SEEN IT. CAN NOT AFFORD TO REPLACE THAT, IT IS A SERIOUS SAFETY CONCERN. CAN YOU HELP ME WITH THIS... Read more
Incident date: Dec 6, 2018
I TOOK MY CAR IN FOR SERVICING FOR AN OIL CHANGE AND BECAUSE THE PASSENGER AIRBAG WARNING WAS DISPLAYED. TECHNICIAN SAID THE PASSENGER SEAT OCCUPANCY HAS A SENSOR FAULT. NO GUARANTEE THE AIRBAG WOULD INFLATE IN AN ACCIDENT. $1123 PLUS TAX TO REPLACE. IS THERE A RECALL NOTICE ON THIS? IF SO I HAVE NOT SEEN IT. CAN NOT AFFORD TO REPLACE THAT, IT IS A SERIOUS SAFETY CONCERN. CAN YOU HELP ME WITH THIS... Read more
Incident date: Dec 6, 2018
I TOOK MY CAR IN FOR SERVICING FOR AN OIL CHANGE AND BECAUSE THE PASSENGER AIRBAG WARNING WAS DISPLAYED. TECHNICIAN SAID THE PASSENGER SEAT OCCUPANCY HAS A SENSOR FAULT. NO GUARANTEE THE AIRBAG WOULD INFLATE IN AN ACCIDENT. $1123 PLUS TAX TO REPLACE. IS THERE A RECALL NOTICE ON THIS? IF SO I HAVE NOT SEEN IT. CAN NOT AFFORD TO REPLACE THAT, IT IS A SERIOUS SAFETY CONCERN. CAN YOU HELP ME WITH THIS... Read more
Incident date: Dec 2, 2018
I OWN A 2017 MINI CLUBMAN, WHEN APPLYING THE BRAKES WHAT TURNS ON ARE THE REAR FOG LIGHTS LOCATED IN THE BOTTOM REAR BUMPER. THE MAIN REAR TAIL LIGHTS DO NOT ILLUMINATE WHEN BREAK PEDAL IS PRESSED. THIS CAUSES VEHICLES NEARLY REAR ENDING MY VEHICLE NUMEROUS TIMES. THE CAR HAS ALREADY BEEN HIT AND AN EXPLANATION HAD TO BE GIVEN TO THE POLICE AS A REAR TAIL LIGHT TICKET WAS GOING TO BE ISSUED. THERE... Read more
Crash
MINI
COOPER S COUNTRYMAN
(2012) - ENGINE
Dec 2, 2018
Incident date: Oct 31, 2018
MY 2012 MINI COOPER COUNTRYMAN WITH 83033 MILES IS REQUIRING REPLACEMENT OF THE THERMOSTAT HOUSING, THE RECALLED WATER PUMP WAS INSTALLED BY THE DEALER ON 10/31/2018, I HAD THE VEHICLE TOWED TO THE DEALER, THEY SAID IT WILL COST YOU $1800 TO REPLACE THE THERMOSTAT HOUSING, I HAVE BEEN TOLD NOT TO DRIVE MY CAR ON THE HIGHWAY, IT WILL COST ME $1800. PRE THE DEALERSHIP TO FIX. THERE IS NOT ANY PART... Read more
Incident date: Sep 1, 2018
PASSENGER AIRBAG OFF LIGHT ON WHEN PASSENGER (OVER 25LBS) IS SITTING IN PASSENGER SEAT. AS IS THE SEAT BELT WARNING LIGHT IN SPEEDOMETER GAUGE. ALSO SRS RED WARNING LIGHT SHOWS ON TACHOMETER GAUGE. THESE WARNING INDICATORS ARE "ON" REGARDLESS OF WHETHER VEHICAL IS IDLE (NOT MOVING) OR WHEN AT SPEED( IN MOTION)
Incident date: Sep 1, 2018
PASSENGER AIRBAG OFF LIGHT ON WHEN PASSENGER (OVER 25LBS) IS SITTING IN PASSENGER SEAT. AS IS THE SEAT BELT WARNING LIGHT IN SPEEDOMETER GAUGE. ALSO SRS RED WARNING LIGHT SHOWS ON TACHOMETER GAUGE. THESE WARNING INDICATORS ARE "ON" REGARDLESS OF WHETHER VEHICAL IS IDLE (NOT MOVING) OR WHEN AT SPEED( IN MOTION)
Incident date: Nov 11, 2018
2005 MINI COOPER S WAS TRAVELING 50MPH WHEN IT HIT ICY BRIDGE SPUN AROUND AND ROLLED 3 TIMES DRIVER WAS WEARING A SEATBELT AND PASSENGER WAS NOT AND GOT EJECTED AND DIED.NO AIRBAGS DEPLOYED. HWY 299.*DT *JS
Crash
2 injured
1 deaths
Incident date: Nov 11, 2018
2005 MINI COOPER S WAS TRAVELING 50MPH WHEN IT HIT ICY BRIDGE SPUN AROUND AND ROLLED 3 TIMES DRIVER WAS WEARING A SEATBELT AND PASSENGER WAS NOT AND GOT EJECTED AND DIED.NO AIRBAGS DEPLOYED. HWY 299.*DT *JS
Crash
2 injured
1 deaths
Incident date: Nov 11, 2018
2005 MINI COOPER S WAS TRAVELING 50MPH WHEN IT HIT ICY BRIDGE SPUN AROUND AND ROLLED 3 TIMES DRIVER WAS WEARING A SEATBELT AND PASSENGER WAS NOT AND GOT EJECTED AND DIED.NO AIRBAGS DEPLOYED. HWY 299.*DT *JS
Crash
2 injured
1 deaths
Incident date: Jul 22, 2018
TIMING CHAIN TENSIONER BROKE AND MESSED UP THE ENGINE
Incident date: Nov 23, 2018
2006 MINI COOPER S WITH 66000 MILES HAD A TRANSMISSION FAILURE THAT RESULTED IN UNSAFE DRIVING CONDITION DUE TO LOSS OF FORWARD PROPULSION WHILE DRIVING ON HIGHWAY.
Incident date: Nov 23, 2018
2004 MINI COOPER PURCHASED NEW APROX 62 MILES ON IT AND THE CVT TRANSMISSION IS GONE & THERE WAS A CLASS ACTION LAWSUIT FOR THE REPLACEMENT OF THIS, I WAS NEVER NOTIFIED AND WANT THIS FIXED AT NO COST TO ME. AT APROX. 50 TO 60 MPH THE CAR ENGINES GOES WAY BEYOND THE PROPER RPM.
Incident date: Nov 23, 2018
2004 MINI COOPER PURCHASED NEW APROX 62 MILES ON IT AND THE CVT TRANSMISSION IS GONE & THERE WAS A CLASS ACTION LAWSUIT FOR THE REPLACEMENT OF THIS, I WAS NEVER NOTIFIED AND WANT THIS FIXED AT NO COST TO ME. AT APROX. 50 TO 60 MPH THE CAR ENGINES GOES WAY BEYOND THE PROPER RPM.
Incident date: May 18, 2010
TAKATA RECALL. DEALERSHIP WANTED TO CHARGE ME $1000 TO FIX THIS AIRBAG. STEERING ALSO STIFF AND AT TIME UNRESPONSIVE. NUMBER THREE MISFIRE IS A DESIGN FLAW. HORN DOES NOT WORK. LENS ON HEADLIGHTS MAKE LIGHT VERY DIM.
Incident date: May 18, 2010
TAKATA RECALL. DEALERSHIP WANTED TO CHARGE ME $1000 TO FIX THIS AIRBAG. STEERING ALSO STIFF AND AT TIME UNRESPONSIVE. NUMBER THREE MISFIRE IS A DESIGN FLAW. HORN DOES NOT WORK. LENS ON HEADLIGHTS MAKE LIGHT VERY DIM.
Incident date: May 18, 2010
TAKATA RECALL. DEALERSHIP WANTED TO CHARGE ME $1000 TO FIX THIS AIRBAG. STEERING ALSO STIFF AND AT TIME UNRESPONSIVE. NUMBER THREE MISFIRE IS A DESIGN FLAW. HORN DOES NOT WORK. LENS ON HEADLIGHTS MAKE LIGHT VERY DIM.
Incident date: Nov 14, 2018
DRIVETRAIN MALFUNCTION APPEAR WHILE DRIVING ON THE FREEWAY
Incident date: Nov 9, 2018
THE PASSENGER SEAT OCCUPANCY MAT WAS REPLACED BY RECALL ON 10/28/2016. ON 10/2018 I NOTICED THAT WHEN THERE IS A PASSENGER IN THE SEAT WITH THEIR SEAT BELT ON THE AIR BAG WAS OFF, IN 1 WEEKS TIME THE PASSENGER SIDE SEAT BELT LIGHT WAS ON ALL THE TIME AND THE AIR BAG IS OFF ALL THE TIME WITH OR WITHOUT SOMEONE OCCUPING THE SEAT. REGUARDLESS IF THE CAR IS IDILING OR GOING DOWN THE RODE. AT LEAST B... Read more
Incident date: Nov 9, 2018
THE PASSENGER SEAT OCCUPANCY MAT WAS REPLACED BY RECALL ON 10/28/2016. ON 10/2018 I NOTICED THAT WHEN THERE IS A PASSENGER IN THE SEAT WITH THEIR SEAT BELT ON THE AIR BAG WAS OFF, IN 1 WEEKS TIME THE PASSENGER SIDE SEAT BELT LIGHT WAS ON ALL THE TIME AND THE AIR BAG IS OFF ALL THE TIME WITH OR WITHOUT SOMEONE OCCUPING THE SEAT. REGUARDLESS IF THE CAR IS IDILING OR GOING DOWN THE RODE. AT LEAST B... Read more
Incident date: Nov 9, 2018
THE PASSENGER SEAT OCCUPANCY MAT WAS REPLACED BY RECALL ON 10/28/2016. ON 10/2018 I NOTICED THAT WHEN THERE IS A PASSENGER IN THE SEAT WITH THEIR SEAT BELT ON THE AIR BAG WAS OFF, IN 1 WEEKS TIME THE PASSENGER SIDE SEAT BELT LIGHT WAS ON ALL THE TIME AND THE AIR BAG IS OFF ALL THE TIME WITH OR WITHOUT SOMEONE OCCUPING THE SEAT. REGUARDLESS IF THE CAR IS IDILING OR GOING DOWN THE RODE. AT LEAST B... Read more
Incident date: May 9, 2018
TL* THE CONTACT OWNS A 2011 MINI COOPER. WHILE DRIVING, A BURNING ODOR ENTERED THE VEHICLE THROUGH THE AIR VENTS AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE LIGHT SENSOR AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO RAY CATENA MINI OF WESTCH... Read more
Fire
Incident date: May 9, 2018
TL* THE CONTACT OWNS A 2011 MINI COOPER. WHILE DRIVING, A BURNING ODOR ENTERED THE VEHICLE THROUGH THE AIR VENTS AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE LIGHT SENSOR AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO RAY CATENA MINI OF WESTCH... Read more
Fire
Incident date: May 9, 2018
TL* THE CONTACT OWNS A 2011 MINI COOPER. WHILE DRIVING, A BURNING ODOR ENTERED THE VEHICLE THROUGH THE AIR VENTS AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE LIGHT SENSOR AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO RAY CATENA MINI OF WESTCH... Read more
Fire
MINI
COOPER S COUNTRYMAN
(2012) - ENGINE
Nov 11, 2018
Incident date: Oct 29, 2018
OIL FILTER HOUSING AND/OR OIL FILTER HOUSING GASKETS LEAKING DIRECTLY ON EXHAUST DOWNPIPE, AND IN MY OPINION IS A FIRE HAZARD. THE OIL FLLTER HOUSING IS ONLY HELD ON BY A FEW BOLTS, AND ENGINE VIBRATION AND HEAT CAUSE LEAKING. THIS IS A HORRIBLE DESIGN, AND A COMMON PROBLEM ON THE 1.6 ENGINE. THIS IS A VERY EXPENSIVE FIX, AND AGAIN IN MY OPINION, THERE SHOULD BE A SAFETY RECALL. MY MINI ONLY H... Read more
Incident date: Nov 7, 2018
AIRBAG LIGHT ILLUMINATED AT ALL TIMES. DEALERSHIP REPORTS $1200 TO REPLACE SENSOR FOR PASSENGER SEAT AND MAY IMPACT ALL AIRBAGS IF NOT FIXED.
Incident date: Nov 7, 2018
AIRBAG LIGHT ILLUMINATED AT ALL TIMES. DEALERSHIP REPORTS $1200 TO REPLACE SENSOR FOR PASSENGER SEAT AND MAY IMPACT ALL AIRBAGS IF NOT FIXED.
Incident date: Oct 20, 2018
MY 2018 MINI COOPER COUNTRYMAN S WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER DRIVER WHO WAS TRAVELING AT APPROXIMATELY 50-60MPH. WE WERE TRAVELING APPROXIMATELY 13 MPH AT TIME OF IMPACT AND THE FRONT, KNEE OR SIDE AIR BAG(S) DID NOT DEPLOY. I HAVE A VIDEO OF THE ACCIDENT AS A DASH CAM WAS IN PLACE AT THE TIME OF THE ACCIDENT.
Crash
3 injured
Incident date: Oct 20, 2018
MY 2018 MINI COOPER COUNTRYMAN S WAS INVOLVED IN A FRONT END COLLISION WITH ANOTHER DRIVER WHO WAS TRAVELING AT APPROXIMATELY 50-60MPH. WE WERE TRAVELING APPROXIMATELY 13 MPH AT TIME OF IMPACT AND THE FRONT, KNEE OR SIDE AIR BAG(S) DID NOT DEPLOY. I HAVE A VIDEO OF THE ACCIDENT AS A DASH CAM WAS IN PLACE AT THE TIME OF THE ACCIDENT.
Crash
3 injured
MINI
COUNTRYMAN
(2018) - UNKNOWN OR OTHER
Nov 3, 2018
Incident date: Jan 25, 2018
CAR PULLS TO THE RIGHT AND IS WOBBLY WHILE IN MOTION, ESPECIALLY MORE UNSTABLE IN WET CONDITIONS AND MINI COOPER SAYS IT IS AN UNEVEN TORQUE ISSUE RELATED TO THE ELECTRICAL/GAS ENGINE AND CANNOT BE FIXED. I HAVE DRIVEN THE CAR FOR 11 MONTHS AND THEY STILL HAVEN'T REPLACED THE VEHICLE WITH A SAFER VEHICLE OR EVEN TALKED WITH ME ABOUT WHAT THEY ARE WILLING TO DO TO CORRECT THE DEFECT. THE DEALERSHIP... Read more
MINI
COOPER S COUNTRYMAN
(2011) - AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Oct 29, 2018
Incident date: Oct 28, 2018
WHEN A PASSENGER IS IN THE FRONT SEAT, THE AIRBAG LIGHT GOES ON AND OFF DURING THE COURSE OF TRAVEL OR SITTING STILL. THE PROBLEM CONTINUES, WHETHER IT BE ON A CITY STREET, FREEWAY, ETC.
MINI
COOPER S COUNTRYMAN
(2011) - AIR BAGS
Oct 29, 2018
Incident date: Oct 28, 2018
WHEN A PASSENGER IS IN THE FRONT SEAT, THE AIRBAG LIGHT GOES ON AND OFF DURING THE COURSE OF TRAVEL OR SITTING STILL. THE PROBLEM CONTINUES, WHETHER IT BE ON A CITY STREET, FREEWAY, ETC.
Incident date: Oct 1, 2018
VEHICLE JERKS/HESTIATES AT LOW SPEED AROUND 10MPH. JERKS DURING STOP AND GO IN TRAFFIC. BE TO A HANDFUL OF AUTO SHOPS AND NO SOLUTION.
Incident date: Oct 1, 2018
VEHICLE JERKS/HESTIATES AT LOW SPEED AROUND 10MPH. JERKS DURING STOP AND GO IN TRAFFIC. BE TO A HANDFUL OF AUTO SHOPS AND NO SOLUTION.
Incident date: Oct 1, 2018
VEHICLE JERKS/HESTIATES AT LOW SPEED AROUND 10MPH. JERKS DURING STOP AND GO IN TRAFFIC. BE TO A HANDFUL OF AUTO SHOPS AND NO SOLUTION.
MINI
COOPER S COUNTRYMAN
(2011) - ENGINE
Oct 25, 2018
Incident date: Aug 1, 2017
MY TURBOCHARGER FAILED IN 2017. I REPLACED WITH A NON OEM TURBOCHARGER. WE RECEIVED A LETTER FROM MIN EXTENDING THE WARRANTY AFTER OUR REPAIR. MINI IS REFUSING TO REIMBURSE PARTS COST AND INSTALL BECAUSE NON OEM PARTS. THIS SHOULD NOT MATTER ACCOUNT PARTS WERE REPLACED PRIOR TO EXTENDED WARRANTY BEING COMMON KNOWLEDGE.
MINI
COOPER COUNTRYMAN
(2012) - ELECTRICAL SYSTEM
Oct 24, 2018
Incident date: Jun 7, 2017
BROUGHT 2012 MINI COUNTRYMAN S ALL4 W/50,033 MILES TO MINI SERVICE CENTER FOR COOLANT LEAK JUNE 2017. THEY REPLACED THERMOSTAT HOUSING, THERMOSTAT ADAPTER, COOLANT HOSE, AND WATER PUMP. 8000 MILES LATER LEAK IS BACK. WHILE TECHNICIAN WAS WORKING ON VEHICLE, HE STATED, 'OIL LEAKING FROM OIL PUMP SOLENOID VALVE. OIL LEAKING THROUGH OIL PUMP SOLENOID WIRING HARNESS.' HE ALSO STATED, 'THE LEAK IS INT... Read more
Incident date: Oct 13, 2018
THE VIN # OF MY 2002 MINI COOPER S WAS NOT INCLUDED IN THE RECALL FOR THE ELECTROHYDRAULIC STEERING FAILURE OF 2002 - 2005 MINI COOPER S BUT I AM EXPERIENCING THE EXACT ISSUE OUTLINED IN THIS RECALL. THE STEERING IS INCREDIBLY HARD TO TURN WHEN PARKED, AS WELL AS WHILE DRIVING. I NOTICED THAT THE RECALL HAD ABOUT 339 COMPLAINTS AND ROUGHLY 85,000 VEHICLES WERE RECALLED, SO MAYBE AT THE TIME NO O... Read more
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT THE STEERING WHEEL WAS DIFFICULT TO TURN IN EITHER DIRECTION. THE ELECTRIC POWER STEERING WARNING INDICATOR WAS NOT ILLUMINATED. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY, AND WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V660000 (STEERING) AND NHTSA ACTION NUMBERS: EA11005 (STEERING) AND PE10038... Read more
Incident date: Sep 28, 2018
2010 MINI COOPER S 2 DOOR, UP TO DATE WITH ALL MAINTENANCE AND SERVICE, CHANGED OIL EVERY 4,000 MILES. CAR SHOWROOM QUALITY. AT 81,000. MILES I SHUT IT OFF IN MY GARAGE AND LATER WENT TO START THE ENGINE, IT WAS DEAD AND WOULD NOT TURN OVER EVEN WITH A CHARGE. I HAD IT TOWED TO BRAMAN MOTORCARS, WPB, FL WHERE I PURCHASED IT NEW AND ORIGINAL OWNER AND WAS TOLD IT IS THE RETENTION CHAIN. BMW OF N... Read more
MINI
COOPER S COUNTRYMAN
(2012) - POWER TRAIN
Oct 17, 2018
Incident date: Oct 10, 2018
THE 2012 MINI COUNTRYMAN S ALL4'S TRANSFER CASE SEAL FOR THE REAR DRIVE SHAFT FAILED AT 39,000 MILES. THIS CAUSE THE INTERNAL GEARS TO FAIL AND THE TRANSFER CASE TO BE FULLY REPLACED. IT SHOULD BE KNOWN THE DEALER TRIED TO USE A REPLACEMENT SEAL AND IT ARRIVED DAMAGED AND UNUSABLE.
Incident date: Sep 26, 2018
TL* THE CONTACT OWNS A 2006 MINI COOPER. AFTER THE CONTACT PARKED THE VEHICLE, SHE WAS ALERTED TO THE ODOR OF SMOKE DURING THE NIGHT. THE CONTACT APPROACHED THE VEHICLE, QUICKLY DISCONNECTED THE BATTERY, AND ROLLED THE VEHICLE HALFWAY DOWN THE DRIVEWAY OUT OF THE GARAGE. THERE WAS A TREMENDOUS AMOUNT OF HEAT FROM THE ENGINE, BUT THE VEHICLE COOLED DOWN. THE FIRE DEPARTMENT WAS NOT CONTACTED. THE V... Read more
Fire
Incident date: Oct 5, 2018
THERMOSTAT HOUSING BEGAN TO LEAK, THE PART IS PLASTIC AND HAD BECOME CRACKED UNDER NORMAL WEAR.
MINI
COOPER CLUBMAN
(2008) - UNKNOWN OR OTHER
Oct 4, 2018
Incident date: Sep 29, 2018
VEHICLE CAUGHT FIRE, WHILE I WAS DRIVING DOWN THE HIGHWAY.
Fire