Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Aug 2, 2023
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not e... Read more
Incident date: Aug 6, 2023
At approximately 11:30 AM on Saturday, August 5, 2023 I was traveling northbound on I-17 just before exit number 278 for State Route 179. I felt the vehicle shake violently and my wife saw a portion of a tire rolling along the side of the road into the desert. I was able to safely pull off to the shoulder, it was then that I noticed the driver side rear tire had completely separated from the rim.... Read more
Incident date: Jan 1, 2023
The trim surrounding the windshield on the passenger side detached and flew off at high way speeds. While no vehicles were close enough to be impacted by this part of the vehicle detaching, it could create a hazard had there been a vehicle close by. I have seen evidence that this is prevalent on this year, make, and model and it should be remedied. There was no evidence that this would happen and ... Read more
Incident date: Aug 4, 2019
Since inception of purchasing the vehicle in January 2019, I have experienced a sudden jolt, banging sound/feeling. In the beginning the issue was subtle. In addition, I have felt a sudden loss of speed. It should be noted I did not seek any service at this time. As a side note, sometime in 2020/2021 i received a letter of a recall for fault PTU however this was for another jeep i owned no longer ... Read more
Incident date: Aug 4, 2019
Since inception of purchasing the vehicle in January 2019, I have experienced a sudden jolt, banging sound/feeling. In the beginning the issue was subtle. In addition, I have felt a sudden loss of speed. It should be noted I did not seek any service at this time. As a side note, sometime in 2020/2021 i received a letter of a recall for fault PTU however this was for another jeep i owned no longer ... Read more
Incident date: Jul 24, 2023
CRANKSHAFT POSITION SENSOR-TRUCK STALLED WHILE DRIVING ALMOST CAUSEING AN ACCIDENT.OTHER TRUCKS HAVE BEEN RECALLED SINCE 2017 BUT NOT MINE.NO INSPECTION HAS BEEN MADE I WENT TO DEALER AND CALLED TOYOTA HEADQUARTERS AND THEY SAID THEY COULD DO NOTHING.MY CHECK ENGINE LIGHT HAS BEEN COMING ON AND OFF FOR ABOUT 6 MONTHS AND WON'T START SOMETIMES RAN COMPUTER DIAGNOSTICS AND THIS SENSOR CAME UP.
Incident date: Jul 16, 2019
The auxiliary battery located underneath the interior glove compartment went dead and the car was inoperable. I called Infinity and they would not help me. There was no information relating to this small battery either on internet or Infinity website. I finally had to have a friend drive me to the Coconut Creek Infinity service where they could not give me information but could repair only. Th... Read more
MINI
COOPER S CLUBMAN
(2011) - ELECTRICAL SYSTEM
Jul 25, 2023
Incident date: Mar 1, 2020
The auxiliary battery located underneath the interior glove compartment went dead and the car was inoperable. I called Infinity and they would not help me. There was no information relating to this small battery either on internet or Infinity website. I finally had to have a friend drive me to the Coconut Creek Infinity service where they could not give me information but could repair only. Th... Read more
MINI
COOPER S CLUBMAN
(2009) - STRUCTURE:BODY
Jul 25, 2023
Incident date: Jul 15, 2023
In early July, 2023 various warning and fault lights began to show on the dashboard: engine start system, brake lights, start/stop system, and others - indicating malfunctions with systems important to safety. Also, the car alarm system sounded without cause and key pods would not lock/unlock the doors electronically. These warning lights proliferated over several days. We took our car into our... Read more
MINI
COOPER S COUNTRYMAN
(2012) - POWER TRAIN
Jul 24, 2023
Incident date: Jul 23, 2023
-transmission sporadically slams into gear while changing gears. Feels like you got rear-ended. -Issues with front drivers side metal grinding noise.... Had it fixed @ the dealership.... 6 months later it's back.
Incident date: Jul 17, 2023
Right rear air bag twisted and got against the exhaust which caused the vehicles suspension to drop or not hold air. I was told it was the compressor leaking through and had compressor replaced. It is not the compressor and the vehicle right rear suspension continues to loose air. When the vehicle was looked at again the airbag was untwisted and had a burn mark from exhaust. This is definitely a s... Read more
Incident date: Mar 5, 2023
Sometimes, the car's RPM goes up to 4 and stays there as the car is unable to shift into the next gear. So, the car is not really accelerating at times when this happens. I have to pull over and turn off the car and start it again and sometimes it works correctly and at other times it doesn't. I've started to get check engine lights from time to time that point to solenoid issues. This makes d... Read more
MINI
COUNTRYMAN
(2022) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 22, 2023
Incident date: Jul 21, 2023
Our braking system on this car failed us, and is probably crushed by now at no fault of my own. My safety was at–risk when the brakes lost pressure and if it wasn’t for our seatbelts, I could’ve been thrown through the windshield. I hereby declare that [XXX] deliberately caused our accident and lied about being blinded. [XXX] lost her son—[XXX]—and was jealous of my opportunity to d... Read more
Crash
2 injured
MINI
COOPER ROADSTER
(2013) - FORWARD COLLISION AVOIDANCE: WARNINGS
Jul 21, 2023
Incident date: Nov 1, 2022
IT GOT 7 PROBLEM ISSUES AND ALMOST LOST CONTROL DUE TO ELECTRONIC THROTTLE CONTROL FAILED WHILE DROVE ON FREEWAY AND TOW TEARDROP (1400 LBS) . MALFUNCTION INDICATOR LIGHT, TRACTION ON (COULD NOT TURN OFF), ELECTRONIC STABILITY CONTROL ACTIVE POPPED UP ( COULD NOT TURN OFF), SERVICE FORWARD COLLISION WARNING LIGHT, CRUISE CONTROL FAULT WARNING LIGHT, SERVICE STOP/START SYSTEM WARNING LIGHT, SERVICE... Read more
MINI
COOPER ROADSTER
(2013) - ENGINE
Jul 21, 2023
Incident date: Nov 1, 2022
My 2007 Ford Edge / 2.0 Ecoboost engine model (with only 69,000+ miles) had a distinct unsettling shake upon starting, and would occur occasionally during regular driving - causing Check Engine light to appear. Ford dealership inspected and verified that "coolant leaked into the 3rd cylinder - causing a crack in the engine - and only remedy is a total engine replacement." Obviously now an unsafe v... Read more
Incident date: Sep 13, 2022
The contact owns a 2013 Ford F-150. The contact stated while depressing the accelerator pedal, the accelerator pedal failed to respond as needed. The contact stated there was no warning light illuminated. The contact depressed the brake pedal twice which disengaged the accelerator pedal. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repair... Read more
Incident date: Sep 13, 2022
Dealer confirmed faulty ABS unit module part #68210719AB on my 2013 Ram 1500 Big Horn. No antilock brake capability, no trailer brakes, no traction control and 4 dashboard warning lights on. Dealer went to order parts in April and FCA says it's on engineering hold until march 2024 at the earliest. I told FCA Ram Customer Care on multiple occasions that the truck in not useable and is a safety haz... Read more
Incident date: Jun 26, 2023
The door check bracket on front driver door failed completely. The anchor point in the door broke off the door frame internally. All 6 tack welds failed. The door was stuck open with the check arm fully extended into the door. DeLong Ford of Dwight got me back on the road after removing the check arm. I drilled out the six failed tack welds and riveted the anchor to the door frame at the six point... Read more
MINI
COOPER CLUBMAN
(2011) - STRUCTURE
Jul 17, 2023
Incident date: Jul 17, 2023
The contact owns a 2001 Ford Windstar. The contact stated while driving at various speeds and depressing the brake pedal, the front end of the vehicle made abnormal sounds. The vehicle was taken to an independent mechanic, where it was diagnosed that there was a fracture due to corrosion on the front sub frame. The mechanic related the failure to NHTSA Campaign Number: 11V030000 (Structure). The v... Read more
Incident date: Jun 3, 2023
In the fall of 2022, the driver door on my 2021 Ford Escape would not close properly and I took to the Ford Dealership as I told them it felt unsafe as I felt the door wanted to fall off when driving as the door was physically moving in and out. They laughed at me and said that would never happen. After two visits, they realized the weld had broken on the door and said they would order a new one. ... Read more
MINI
COOPER CLUBMAN
(2009) - POWER TRAIN
Jul 14, 2023
Incident date: Jul 14, 2023
There is a major lag in acceleration. It happens randomly so taking to a dealership won’t help because they will only try one time then say they can’t reproduce the problem. From a stop or turning into a lane I can have the pedal to the floor and the car just stalls and doesn’t go. After a few seconds the car finally gets a boost then goes. Well personally those seconds could lead to a car h... Read more
Incident date: Jul 14, 2023
The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V33400 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer ... Read more
Incident date: Jul 13, 2023
My daughter and I took the 2 seats out from the 3rd row seating and I was in my vehicle where the seats had been and my daughter didn't know that I was going to get out of the car and she closed the big rear hatch door and my finger was caught in the door. I started screaming and luckily she was there to open the door back up because from the inside of the vehicle you can not open the window part ... Read more
1 injured
MINI
COOPER S CLUBMAN
(2009) - ENGINE
Jul 11, 2023
Incident date: Jun 6, 2023
coolant leak into number 2 cylinder causing slow down with no acceleration.
MINI
COOPER COUNTRYMAN
(2012) - ELECTRICAL SYSTEM
Jul 11, 2023
Incident date: Oct 4, 2022
Subject: Concerns Regarding TSB T-SB-0017-23 for Toyota Camry HV Vehicles Dear NHTSA, I am deeply concerned about the recently released Technical Service Bulletin (TSB) T-SB-0017-23 by Toyota Motor Sales, USA, Inc. This TSB addresses a potential issue with the active grille air shutter actuator in specific 2018-2020 Camry HV vehicles equipped with the A25A-FXS engine. Releasing the TSB in April... Read more
MINI
COOPER COUNTRYMAN
(2012) - ENGINE
Jul 11, 2023
Incident date: Oct 4, 2022
Subject: Concerns Regarding TSB T-SB-0017-23 for Toyota Camry HV Vehicles Dear NHTSA, I am deeply concerned about the recently released Technical Service Bulletin (TSB) T-SB-0017-23 by Toyota Motor Sales, USA, Inc. This TSB addresses a potential issue with the active grille air shutter actuator in specific 2018-2020 Camry HV vehicles equipped with the A25A-FXS engine. Releasing the TSB in April... Read more
MINI
COOPER COUNTRYMAN
(2012) - LANE DEPARTURE: BLIND SPOT DETECTION
Jul 11, 2023
Incident date: Jun 18, 2023
Under NHTSA recall 22V082. Ford refused to change the rear view camera despite it was under recall: The recall states to replace wiring harness and or camera replacement if necessary free of charge. My rear view camera is still distorted after they change the wiring harness and they told me to pay for the camera since its not covered under the recall. the letter that I got has the same recall numb... Read more
MINI
COOPER COUNTRYMAN
(2012) - UNKNOWN OR OTHER
Jul 11, 2023
Incident date: Jun 18, 2023
Under NHTSA recall 22V082. Ford refused to change the rear view camera despite it was under recall: The recall states to replace wiring harness and or camera replacement if necessary free of charge. My rear view camera is still distorted after they change the wiring harness and they told me to pay for the camera since its not covered under the recall. the letter that I got has the same recall numb... Read more
MINI
COUNTRYMAN
(2015) - ELECTRICAL SYSTEM
Jul 10, 2023
Incident date: Jul 10, 2023
“Service trailer brake system” this message randomly appears with no trailer connected at all, i recently bought a brand new trailer and im scared to tow it since there is no current fix for this error message on the display, it comes on randomly and will not stop popping up and dinging it is a huge distraction as it repeatedly does it over and over, also when it does this you lose trailer bra... Read more
MINI
COUNTRYMAN
(2015) - SERVICE BRAKES
Jul 10, 2023
Incident date: Jul 10, 2023
“Service trailer brake system” this message randomly appears with no trailer connected at all, i recently bought a brand new trailer and im scared to tow it since there is no current fix for this error message on the display, it comes on randomly and will not stop popping up and dinging it is a huge distraction as it repeatedly does it over and over, also when it does this you lose trailer bra... Read more
Incident date: Jul 3, 2023
We were driving and we heard a chime and nothing showed on the display panel. Then we went thru the displays and saw a message regarding the ACC something about manual something. Then we lost power. Since we were on the highway We turned the truck off and started it again to potentially reset. We drove a couple blocks to exit the highway and lost power again. The we got out of the vehicle and smel... Read more
Fire
Incident date: Jul 3, 2023
We were driving and we heard a chime and nothing showed on the display panel. Then we went thru the displays and saw a message regarding the ACC something about manual something. Then we lost power. Since we were on the highway We turned the truck off and started it again to potentially reset. We drove a couple blocks to exit the highway and lost power again. The we got out of the vehicle and smel... Read more
Fire
Incident date: Jul 1, 2023
Infotainment system has begun exhibiting phenomenon described as "ghost touch" where options are selected randomly by the system due to touchscreen failure. This happens while the vehicle is moving and creates a significant distraction to the driver, creating a safety hazard for driver, passengers, and other cars on the road. This vehicle has not been inspected by a dealership but internet informa... Read more
Incident date: Jul 1, 2023
Infotainment system has begun exhibiting phenomenon described as "ghost touch" where options are selected randomly by the system due to touchscreen failure. This happens while the vehicle is moving and creates a significant distraction to the driver, creating a safety hazard for driver, passengers, and other cars on the road. This vehicle has not been inspected by a dealership but internet informa... Read more
Incident date: Jul 1, 2023
The backseat middle seat sensor goes off despite nothing being in any of my backseats.
Incident date: Jun 27, 2023
The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 22V633000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the tow hitch brake lights were inoperable. The dealer was made aware of the... Read more
MINI
COOPER S CONVERTIBLE
(2011) - SEAT BELTS
Jun 27, 2023
Incident date: Jun 20, 2023
My vehicle recently depicted warnings on my screen showing " Front Left Safety Restraint System Fault" " Service is Required". I also sometimes get a visual warning showing a depiction of an airbag. Now I don't know if anything is wrong, but Tesla is going to charge me $400 to fix this problem. My cars warranty expired in April of this year. My concern is, if this is an airbag problem shouldn't ... Read more
Incident date: Jun 1, 2023
On every trip in my 2023 Model Y there is phantom braking for no reason with no cars in front of or around me. It happens on the highway on perfectly clear days, with no hills, no signs, no shadows or bridges, with no cars in front of me or behind me on completely straight roads in addition to happening when there are other vehicles around. I will be traveling at highway speeds and the car slows e... Read more
Incident date: May 19, 2023
Rear ended the vehicle in front. Vehicle in front had emergency braking activate, our pilot did not activate emergency braking. It does often go off on 2 lane highways when a large vehicle is coming the other way or when trying to take a freeway exit, but apparently not when you're about to hit someone.
Crash
Incident date: May 19, 2023
Steering wheel as a massive 30 degree play while driving.
Incident date: May 19, 2023
In late summer of 2022 I had a visual warning "BRAKE BRAKE BRAKE" while I was driving on a highway. There were no cars in front of me for at least several hundred yards. This was distracting to me as the driver, but fortunately there was nothing that required my attention at the time. Over the ensuing weeks this happened several more times, always on a highway at highway speed. At first I thought ... Read more
MINI
COUNTRYMAN
(2019) - ELECTRICAL SYSTEM
Jun 16, 2023
Incident date: Jun 12, 2023
WHILE I WAS DRIVING MY FORWARD COLLISION WARNING INDICATOR STARTED FLASHING ON MY DASHBOARD WHILE A DINGING SOUND WENT OFF. THERE WAS NOTHING AROUND ME, THEN MY TIRE PRESSURE WARNING STARTED GOING OFF WHILE MY PRESSURE WAS FINE. THE INDICATORS WOULD SWITCH BACK AND FORTH BETWEEN BOTH WARNINGS, THEN MY MIRROR SENSORS WERE INDICATING THAT SOMETHING WAS NEXT TO BOTH OF MY MIRRORS WHILE NOTHING WAS TH... Read more
MINI
COOPER CLUBMAN
(2010) - ENGINE
Jun 15, 2023
Incident date: Nov 20, 2022
Engine oil consumption is outrageous. I am having to add oil every 200-300 miles. Just had an oil change in march and have had to add oil twice. There is a recall on the 2013-2015 models for the Santa Fe and 2011-2019 for the Santa Fe sport but the 2016 model that I have is not included in this recall. The recall is specifically for engine oil consumption issues which is exactly what I am having b... Read more
MINI
COOPER CLUBMAN
(2010) - STEERING
Jun 15, 2023
Incident date: Nov 20, 2022
while driving on freeway comming to a slight curve the steering wheel began to try and turn back to straight fighting me , then after exiting i went to turn it began to bind in the turn and now feels funny checked the links and the steering shaft ujoints there all good
Incident date: Jun 12, 2023
The contact owns a 2022 Tesla Model 3. The contact stated that while driving at 40 MPH, the vehicle inadvertently turned to the right and then to the left. As a result, the contact stated that he momentarily lost control of the vehicle and collided with a barrier wall before careening to the right again into traffic. The air bags did not deploy. No warning lights were displayed on the instrument p... Read more
Crash
Incident date: Jun 12, 2023
The contact owns a 2022 Tesla Model 3. The contact stated that while driving at 40 MPH, the vehicle inadvertently turned to the right and then to the left. As a result, the contact stated that he momentarily lost control of the vehicle and collided with a barrier wall before careening to the right again into traffic. The air bags did not deploy. No warning lights were displayed on the instrument p... Read more
Crash
MINI
COOPER COUNTRYMAN
(2012) - AIR BAGS
Jun 12, 2023
Incident date: Jun 12, 2023
Took the truck for a inspection and goy a recall in the front airbags inflator may rapture
MINI
COOPER COUNTRYMAN
(2012) - LANE DEPARTURE: ASSIST
Jun 12, 2023
Incident date: Jun 12, 2023
Vehicle was being moved across the parking lot in Summon mode. It crossed a parking aisle and went into the next aisle, striking a parked vehicle with a passenger inside.
Crash
Incident date: Jun 1, 2021
The automatic windshield wipers came on and would not shut off. The car was clean, the day was sunny, and the camera lenses were free of dust or anything else that could cover them. While driving along, the wipers started and would not shut off. I went into the main monitor/screen that has the wiper settings but I was not able to activate the wiper/off button, so the wipers kept working. Pressing... Read more
Incident date: Jun 6, 2023
Occupant Detection Sensor Mat faulty. Intermittent ODS warning while passenger is seated. DTS B1760 and B1650. Seat has never experienced water damage, but shows staining due to age (7 years at this point). This is an obvious safety concern while driving with my loved ones.