Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Jun 25, 2006
2003 MINI COOPER WINDSHIELD FAILURE. SPONTANEOUS CRACK ALTHOUGH DEALER INSISTS IT WAS A PIN HOLE SIZED HOLE THAT CAUSED IT. REFUSED TO COVER UNDER WARRANTY. 2ND TIME IT'S HAPPENED AND WAS COVERED FIRST TIME UNDER WARRANTY. APPARENTLY HAPPENS VERY REGULARLY TO MINI AND AT $1078. COMPLETE...THIS JUST ISN'T RIGHT. *JB
Incident date: Jun 19, 2006
DEAR OFFICER, I WOULD LIKE TO COMPLIANT ABOUT A DEFECTIVE 2006 MINI COOPER WINDSHIELD PROBLEM. I HAVE A BRAND NEW 2006 MINI COOPER FOR ABOUT 4 MONTHS, BUT THERE WAS A COUPLE OF LINE CRACKS ON THE WINDSHIELD ALREADY. THE PROBLEM IS NOT EVEN CAUSED BY A ROCK CHIP AND I THINK IT IS A "STRESS" CRACK THAT MANY MANY MINI COOPER BUYERS HAS EXPERIENCED. I TOOK THAT TO THE DEALER AND ASKED THEM IF IT... Read more
Incident date: Sep 14, 2005
2002 MINI COOPER CLUTCH AND TRANSMISSION FAILURE AT 68,000 MILES. NM
Incident date: May 30, 2006
RUST IS DEVELOPING ON THE SHEET METAL ON BOTH THE DRIVER SIDE AND PASSENGER SIDE BODY FRAME COVERED BY THE RUBBER DOOR SEAL. THIS RUST IS IN AN AREA THAT IS UNPAINTED (BARE SHEET METAL). THE RUBBER DOOR SEAL TRAPS MOISTURE AGAINST THE STEEL. *NM
Incident date: Nov 1, 2004
DT*: THE CONTACT STATED THE WINDSHIELD HAS BEEN REPLACED THREE TIMES WITHIN 1 YEAR OF PURCHASE . ON MAY 24, 2006, WHILE DRIVING A SMALL OBJECT STRUCK THE WINDSHIELD CAUSING A CRACK WHICH CAUSED THE FOURTH WINDSHIELD REPLACEMENT. THE CONTACT EXPRESSED THAT SOMETHING MUST BE WRONG WITH THE VEHICLE TO MAKE THE WINDSHIELD CRACK SO EASILY. THE DEALERSHIP AND MANUFACTURER WERE ALERTED AND DETERMINED... Read more
Incident date: May 10, 2006
MY 2004 MINI COOPER S, DELIVERED IN JUNE OF '04, HAVING @ 20,000 MILES ON THE ODOMETER, IS NOW ON ITS THIRD WINDSHIELD ALL DUE TO STRESS CRACKS. THE CRACKS SEEM TO BE RELATED TO THERMAL INSTABILITY. I.E. COLD OUTSIDE/HOT INSIDE ETC. I PERSONALLY KNOW OF ONE 2003 MINI OWNER IN MA WHO HAS NOW HAD 6 WINDSHIELDS REPLACED SINCE PURCHASE. THE MINI COMMUNITY HAS DETERMINED THAT AFTERMARKET US MADE ... Read more
Incident date: Apr 30, 2006
WINDSHIELD CRACK APPEARED OVER NIGHT. *NM
Incident date: Mar 15, 2006
WINDSHIELD SPONTANEOUSLY CRACKED. CRACK STARTED AT TOP CENTER EXTENDED DOWN ABOUT 4 INCHES, THEN HORIZONTALL FOR ABOUT 4 INCHES AND IS NOW MOVING DOWN AGAIN. *NM
Incident date: Mar 17, 2006
CRACKED WINDSHIELD 2005 MINI COOPER S. *JB
Incident date: Feb 27, 2004
ONE MORNING DRIVING ABOUT 100 MPH GOING UP TO CT I PAY A TOLL TAKE OFF THE CAR HESITATES IN FIRST GEAR THEN GOES OK ABOUT A 2 MILES FROM THE TOLL I AM DOING ABOUT 100 MPH AND SWITCH TO THE RIGHT LANE AND THE CAR JUST STOP GIVING ME POWER SO I GO TO CHANGE TO 5TH GEAR NO LUCK SO I LET THE CAR ROLL TO THE SHOULDER CALL MINI ROADSIDE AND THEY TOW TO NEAREST DEALER TO MY HOUSE. THE DEALER HAS MY CAR ... Read more
Incident date: Feb 12, 2006
BRAND NEW MINI COOPER CONVERTIBLE (1 WEEK OLD). I WAS DRIVING ON A FREEWAY IN THE LEFT MOST LANE. WHILE I WAS CHECKING THE POSSIBILITY TO CHANGE TO THE RIGHT LANE, THE FREEWAY CURVED IN THE RIGHT DIRECTION. THE CAR ENTERED SLIGHTLY INTO THE SHOULDER LANE ON THE LEFT. THE SPEED WAS 65 MPH. THE MOMENT PART OF THE CAR ENTERED THE SHOULDER LANE, IT LOST CONTROL AND HIT THE SHOULDER. AS A RESULT,... Read more
Crash
1 injured
Incident date: Feb 12, 2006
THIS IS A FOLLOW-ON TO INVESTIGATION PE05053 ORIGINALLY OPENED ON 09/27/2005. I TOO HAVE EXPERIENCED INTERMITTENT ILLUMINATION OF THE AIR BAG WARNING LAMP ON MY MY 2002 MINI COOPER. THE INCIDENTS OF INTERMITTENT AIRBAG WARNING LAMP ILLUMINATION STARTED ON 12 FEB 06 AND HAVE CONTINUED SINCE THAT TIME. THE LAMP ILLUMINATION IS INTERMITTENT AND NOT STEADY. SINCE I LIVE 220+ MILES FROM THE NEAREST... Read more
Incident date: Feb 8, 2006
JUST DRIVING ALONG ON A STRAIGHT SMOOTH ROAD AT 40 MPH WHEN THE LOWER REAR CONTROL ARM BROKE CLEAN IN HALF NEARLY CAUSING ME TO LOSE CONTROL OF THE CAR AS THE WHEEL ROTATED UP INTO THE FENDER WELL. SCOTTSDALE MINI INSISTS THAT THIS ARM SHOULD ONLY BREAK IF THE CAR WAS CRASHED AND THEREFORE THEY WILL NOT HONOR THE WARRANTY. I AM THE ORIGINAL OWNER AND HAVE NEVER HIT ANY SIGNIFICANT POTHOLES OR OT... Read more
Incident date: Oct 1, 2005
DT*: THE CONTACT STATED UNDER NORMAL CONDITIONS, THE ACCELERATOR BROKE FROM THE STOCK AND FLOPPED ABOUT LOOSELY. ALTHOUGH THE PEDAL DID NOT COMPLETELY SEPARATE, THE CONTACT MANAGED TO DRIVE THE VEHICLE TO THE DEALER BY APPLYING PRESSURE TO THE ANCHORED STOCK THAT HOLDS THE ACCELERATOR PEDAL. THE DEALER SUGGESTED THE ACCELERATOR PEDAL SUSTAINED EXCESSIVE WEAR DUE TO ABUSE BY THE DRIVER. THE SER... Read more
Incident date: Jan 26, 2006
ON 1/26/06 I TOOK MY CAR INTO TUFFY AUTO TO HAVE THE TIRES ROTATED, AT THE TIME THE MECHANIC TOLD ME THAT THE RIGHT REAR LOWER CONTROL ARM HAD A CRACK IN IT. AT THAT TIME I CALLED MINI AND TOLD THEM THAT MY RIGHT REAR LOWER CONTROL ARM WAS DAMAGED. I WAS TOLD BY THE SERVICE MANAGER AT MINI THAT MY DRIVING WAS THE CAUSE OF THIS AND THAT IT WOULDN'T BE COVERED UNDER WARRANTY. I THEN TOOK PICTURES... Read more
Incident date: Oct 15, 2005
DT*: THE CONTACT OWNS A 2006 MINI COOPER MODEL S. THREE DAYS AFTER PURCHASE AT 130 MILES THE VEHICLE STALLED AND OPERATED AT A REDUCED SPEED WHILE ATTEMPTING TO ACCELERATE. ALTHOUGH THE VEHICLE DID NOT STALL OUT COMPLETELY, THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER REPROGRAMMED THE COMPUTER SOFTWARE. AFTERWARDS, THE CONTACT WAS PULLING INTO A PARKING SPACE WITH BRAKE PRESSURE APPLIED, TH... Read more
Crash
Incident date: Oct 15, 2005
DT*: THE CONTACT OWNS A 2006 MINI COOPER MODEL S. THREE DAYS AFTER PURCHASE AT 130 MILES THE VEHICLE STALLED AND OPERATED AT A REDUCED SPEED WHILE ATTEMPTING TO ACCELERATE. ALTHOUGH THE VEHICLE DID NOT STALL OUT COMPLETELY, THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER REPROGRAMMED THE COMPUTER SOFTWARE. AFTERWARDS, THE CONTACT WAS PULLING INTO A PARKING SPACE WITH BRAKE PRESSURE APPLIED, TH... Read more
Crash
Incident date: Oct 15, 2005
DT*: THE CONTACT OWNS A 2006 MINI COOPER MODEL S. THREE DAYS AFTER PURCHASE AT 130 MILES THE VEHICLE STALLED AND OPERATED AT A REDUCED SPEED WHILE ATTEMPTING TO ACCELERATE. ALTHOUGH THE VEHICLE DID NOT STALL OUT COMPLETELY, THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER REPROGRAMMED THE COMPUTER SOFTWARE. AFTERWARDS, THE CONTACT WAS PULLING INTO A PARKING SPACE WITH BRAKE PRESSURE APPLIED, TH... Read more
Crash
Incident date: Jan 8, 2006
TWO-CAR CRASH AT AN INTERSECTION - AIRBAGS IN 2002 MINI COOPER S FAILED TO DEPLOY. CAR 1 (2002 MINI COOPER S) WAS DRIVING WEST ON TOTTEN POND RD. IN WALTHAM, MA AT APPROX. 30 MPH, APPROACHING GREEN LIGHT AT INTERSECTION OF TOTTEN POND RD/WINTER ST AND WYMAN ST. CAR 2 (2001 CHEVY VAN) WAS TRAVELING IN OPPOSITE DIRECTION ON SAME ROAD (MPH UNKNOWN - APPROXIMATED AT 25 MPH) AND ATTEMPTED TO MAKE A L... Read more
Crash
1 injured
Incident date: Sep 15, 2002
AIRBAG LIGHT REMAINS LIT. WHILE STILL UNDER WARRANTY, I HAD THE DEALER (FLOW MINI, WINSTON-SALEM, NC) "RESET" IT ON AT LEAST TWO SEPARATE OCCASIONS. SERVICE EMPLOYEE TOLD ME THE LIT LIGHT WOULD NOT AFFECT AIRBAG DEPLOYMENT/SAFETY. WITHIN DAYS (MILES) OF "RESETTING" IT, THE LIGHT COMES BACK ON AND WILL NOT GO OFF WITHOUT TAKING IT TO THE DEALER. *JB
Incident date: Nov 21, 2005
(1) EVENTS LEADING UP TO FAILURE - NORMAL WEAR AND TEAR, CAR DRIVEN 40K+ MILES (2) FAILURE & CONSEQUENCE - BOTH BEARINGS IN THE STEERING COLUMN BEGAN TO FAIL. DETAILS NOT EXACTLY AVAILABLE SINCE I DIDN'T HAVE THE OPPORTUNITY TO INSPECT THEM, BUT BEARINGS WOULD GRIND WHEN TURNING THE STEERING WHEEL. DEALER TOLD ME THAT THESE WOULD NOT IMPACT DRIVING SAFETY, IF NOT, WHAT IS THEIR PURPOSE? (3) CO... Read more
Incident date: Jul 20, 2005
CONSUMER HAD 2005 MINI COOPER IN SHOP FOR COLLISION REPAIRS THAT WERE NOT MADE. *TS THE CONSUMERS VEHICLE HAD BEEN AT THE BODY SHOP FOR OVER 2 MONTHS, BECAUSE THE AUTO BODY SHOP RECEIVED THE WRONG PART 3 TIMES. *JB
Crash
Incident date: Jul 12, 2005
MY 2005 MINI COOPER S AUTOMATIC SUDDENLY STOPPED TWICE FOR NO APPARENT REASON WHILE DRIVING. CAR WAS ONLY 4 MONTHS OLD, ABOUT 4000 MILES ON CAR. I WAS ACTUALLY IN MOTION, AND THE CAR JUST STOPPED MOVING! I HAD TO TURN OFF THE CAR AND RESTART IT. EML AND CHECK ENGINE LIGHTS CAME ON ONCE THE CAR STOPPED. THE CHECK ENGINE LIGHT STAYED ON FOR A FEW DAYS, THEN WENT OFF, SO I ASSUMED IT WAS A FLUK... Read more
Incident date: Jul 12, 2005
MY 2005 MINI COOPER S AUTOMATIC SUDDENLY STOPPED TWICE FOR NO APPARENT REASON WHILE DRIVING. CAR WAS ONLY 4 MONTHS OLD, ABOUT 4000 MILES ON CAR. I WAS ACTUALLY IN MOTION, AND THE CAR JUST STOPPED MOVING! I HAD TO TURN OFF THE CAR AND RESTART IT. EML AND CHECK ENGINE LIGHTS CAME ON ONCE THE CAR STOPPED. THE CHECK ENGINE LIGHT STAYED ON FOR A FEW DAYS, THEN WENT OFF, SO I ASSUMED IT WAS A FLUK... Read more
Incident date: Jul 25, 2005
FAILURE OF STEERING GEAR ASSEMBLY RESULTING IN REPLACEMENT OF ASSEMBLY 3X. FAILURE RESULTED IN MORE DIFFICULTY TURNING STEERING WHEEL AND CREAKING NOISE EMITTING FROM UNDERSIDE OF CAR. DEALER STATED THERE WAS A TSB ON THIS ISSUE. 1ST INSTANCE 7/8/04 @32,297 MILES, 2ND INSTANCE 3/2/05 @48,551 MILES, 3RD INSTANCE 7/25/05 @59,112 MILES. ALL FAILURES OCCURRED BETWEEN JULY 2004 AND JULY 2005. OLD PART... Read more
Incident date: Sep 19, 2005
(1) EVENTS: DRIVING LONG DISTANCE, AFTER APPROXIMATELY 4 HOURS I NOTICED THAT THE LEFT FRONT WHEEL WAS MAKING CLUNKING NOISES. I SLOWED DOWN, AND THE NOISE GOT WORSE. EVENTUALLY, I SLOWED DOWN, PULLED OVER, AND THE CAR KEEPS BOUNCING UP AND DOWN, AND THEN AFTER I STOPPED IT WOULD NOT MOVE FORWARD ANYMORE. (2) FAILURE: LOST 3 OUT OF 4 LUG BOLTS ON THE LEFT FRONT WHEEL, AS A RESULT, THE LEFT FR... Read more
Incident date: Sep 19, 2005
(1) EVENTS: DRIVING LONG DISTANCE, AFTER APPROXIMATELY 4 HOURS I NOTICED THAT THE LEFT FRONT WHEEL WAS MAKING CLUNKING NOISES. I SLOWED DOWN, AND THE NOISE GOT WORSE. EVENTUALLY, I SLOWED DOWN, PULLED OVER, AND THE CAR KEEPS BOUNCING UP AND DOWN, AND THEN AFTER I STOPPED IT WOULD NOT MOVE FORWARD ANYMORE. (2) FAILURE: LOST 3 OUT OF 4 LUG BOLTS ON THE LEFT FRONT WHEEL, AS A RESULT, THE LEFT FR... Read more
Incident date: Oct 6, 2005
FRONT WHEEL RUBBING NOISES AT LOW SPEED WHEN TURNING HARD LEFT OR HARD RIGHT. MINI DEALER TOLD ME THAT THE NOISE IS NORMAL, NOTHING WAS DONE. *JB
Incident date: Oct 31, 2005
OWNER NOTICED CHANGE IN STEERING RESULTING IN HARD TURNING AND NO RETURN OF STEERING WHEEL WITHOUT ASSISTANCE AFTER TURNING VEHICLE. DEALER FOUND FAILURE OF LOWER STEERING SHAFT UNIVERSAL JOINT AND REPLACED LOWER STEERING SHAFT ASSEMBLY AND RETAINED OLD PART. VEHICLE WAS MANF. 2/2003 AND HAS 64482 MILES ON IT TO DATE.
Incident date: Jul 14, 2005
I HAD MY BRAND NEW 2005 MINI COOPER S AUTOMATIC FOR LESS THAN ONE MONTH WHEN IT STALLED IN THE MIDDLE OF THE STREET - THE ENGINE JUST STALLED OUT OR WENT INTO WHAT I'VE BEEN TOLD IS "LIMP MODE". LUCKILY, THE STREET WASN'T CROWDED AND I WAS ABLE TO COAST TO THE SIDE OF THE ROAD. BUT WHAT IF I WAS ON THE FREEWAY???? I'VE SUBSEQUENTLY FOUND OUT MANY PEOPLE HAVE HAD THE SAME PROBLEM AND BMW KNOWS... Read more
Incident date: Oct 21, 2005
1) GRINDING NOISE WAS HEARD FROM RIGHT REAR CORNER OF THE CAR WHILE BRAKING. 2) UPON INSPECTION, IT WAS FOUND THAT THE RIGHT REAR BRAKE PADS HAD WORN DOWN COMPLETELY ALTHOUGH THE LEFT REAR BRAKE PADS HAVE APPROXIMATELY 1/2 PAD REMAINING. I HAD THE VEHICLE TOWED TO THE NEAREST DEALER FOR WARRANTY SERVICE. 3) VEHICLE IS CURRENTLY AT GLOBAL IMPORTS MINI IN ATLANTA AWAITING INSPECTION BY A SPEC... Read more
Incident date: Sep 6, 2005
WHILE DRIVING THIS VEHICLE IT HAS FREQUENTLY GONE INTO WHAT DEALERS AND OTHER OWNERS CALL "LIMP MODE". IT BASICALLY LOSES ALL POWER WHILE DRIVING. THIS HAS HAPPENED IN THE MIDDLE OF INTERSECTIONS AND IS ENTIRELY UNSAFE AND UNACCEPTABLE. IT WOULD NOT BE ACCEPTABLE FOR ANY CAR TO STALL THIS OFTEN LET ALONE A NEW CAR. THIS CAR IS MONTHS OLD AND WE ARE HAVING SIGNIFICANT SAFETY PROBLEMS. I HAVE CO... Read more
Incident date: Mar 10, 2005
WHILE ACCELERATING ONTO THE HIGHWAY, THE CAR LOST POWER TO THE WHEELS AND DID NOT OPERATE PROPERLY UNTIL I TURNED THE CAR OFF AND BACK ON. THE CAR WAS BROUGHT TO THE DEALERSHIP AND THE PROBLEM WAS NOT FOUND OR CORRECTED. A SECOND INCIDENT OCCURRED A FEW WEEKS LATER, AGAIN AS THE CAR WAS ACCELERATING FROM A STOP. THIS TIME, THE POWER RETURNED WITHOUT HAVING TO SHUT THE CAR OFF. *JB
Incident date: Aug 30, 2005
AIR BAG CHECK LIGHT IS ON. NO AIR BAG WAS DEPLOYED, NO CRASH WAS INVOLVED. THIS IS ON GOING PROBLEM WITH THE MINI COOPER WHICH SHOULD HAVE A RECALL. COST IS OVER 1000.00 DOLLARS TO REPAIR. IF NOT REPAIRED AIR BAG MAY NOT DEPLOY IN A CRASH. *JB
Incident date: Aug 7, 2005
THE SHIFT LINKAGE CAME DISCONNECTED FROM THE TRANSMISSION. I HAS UNABLE TO CHANGE GEARS. I LOOKED ON THE NHTSA SITE AND FOUND THAT THE CAR WAS RECALLED FOR THIS EXAC PROBLEM. I HAD ASKED THE DEALER ABOUT SUCH A RECALL SEVERAL YEARS AGO. THEY DENIED AND CONTINUE TO DENY THAT SUCH A RECALL EXISTS. AFTER I BROUGHT MY CAR TO THE DEALER FOR REPAIR, THEY CALLED TO HAVE ME PICK UP MY CAR. THEY THEN MENT... Read more
Incident date: Jul 3, 2005
ON 3 DIFFERENT OCCASIONS AFTER TRAVELING A FEW HUNDRED YARDS OR SO OUR MINI WOULD SUDDENLY LOSE POWER AND GO INTO A "LIMP MODE" AS WE MOVE FROM EITHER A STOP SIGN OR TRAFFIC SIGNAL. THIS WOULD CAUSE THE VEHICLE TO STOP IN THE INTERSECTION CAUSING A POTENTIALLY HAZARDOUS CONDITION. THE VEHICLES SES CHECK ENGINE LIGHT ALSO COMES ON. WE HAVE TAKEN OUR VEHICLE IN FOR SERVICE THREE TIMES TO GET THIS DE... Read more
Incident date: Jul 3, 2005
ON 3 DIFFERENT OCCASIONS AFTER TRAVELING A FEW HUNDRED YARDS OR SO OUR MINI WOULD SUDDENLY LOSE POWER AND GO INTO A "LIMP MODE" AS WE MOVE FROM EITHER A STOP SIGN OR TRAFFIC SIGNAL. THIS WOULD CAUSE THE VEHICLE TO STOP IN THE INTERSECTION CAUSING A POTENTIALLY HAZARDOUS CONDITION. THE VEHICLES SES CHECK ENGINE LIGHT ALSO COMES ON. WE HAVE TAKEN OUR VEHICLE IN FOR SERVICE THREE TIMES TO GET THIS DE... Read more
Incident date: Jun 1, 2005
DT: THE CONTACT OWNED A 2002 BMW MINI COOPER S. THE CONTACT COMPLAINED STEERING FAILURE. THE STEERING WAS NOT OPERATING. . COULD DRIVE BUT COULD NOT STEER BECAUSE THERE WAS NO POWER STEERING. THE STEERING SYSTEM WAS BROKE A COUPLE OF MONTHS AGO , AND THEY REPAIRED IT. CURRENTLY, THE DEALERSHIP WILL NOT REPAIR CAR ANYMORE EVEN THOUGH IT WAS UNDER WARRANTY. THE STEERING BECAME VERY HEAVY, HAD ... Read more
MINI
COOPER
(2002) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Aug 1, 2005
Incident date: Jun 1, 2005
DT: CALLER BURNED VERY BADLY HER LEG BECAUSE THE TAIL PIPE STUCK OUT TOO FAR. TAIL PIPE DID NOT HAVE A GUARD OVER IT. THEY WERE LOCATED IN THE MIDDLE OF THE VEHICLE IN THE BACK INSTEAD ON THE SIDE OF THE BACK. DEALER SAID TO CALL MANUFACTURER, AND THE MANUFACTURER WAS NOT VERY NICE . MANUFACTURER SAID THERE WAS NOTHING WRONG WITH THE VEHICLE. CALLER SHOWED A REPRESENTATIVE THE PROBLEM AND H... Read more
1 injured
Incident date: Jul 27, 2005
WHILE PULLING INTO THE PARKING GARAGE AT WORK, THE REAR OF MY MINI COOPER S MADE A NOISE. THE CONTROL ARM ON THE RIGHT, REAR SUSPENSION BROKE. WHEN LOOKING UNDER THE REAR, THE CONTROL ARM WAS IN TWO PIECES, BROKEN IN THE MIDDLE. THE VEHICLE IS AT THE DEALER AND I WILL BE REQUESTING THE PART BACK. *JB
Incident date: Jul 8, 2005
2002 MINI COOPER S HAS HAD A SECOND AIRBAG SYSTEM FAILURE. WHEN ELECTRONICS ASSOCIATED WITH THE AIRBAG SYSTEM DETECT A FAILURE, THE AIRBAG SYSTEM IS DISABLED UNTIL TAKEN TO THE DEALER TO HAVE FIXED. LOOKING UNDER THE SEATS TO SEE WHAT THE ISSUE COULD BE, DISCOVERED THE "FIX" PERFORMED BY THE DEALER TO FIX THE PROBLEM THE FIRST TIME THE PROBLEM OCCURRED. THE INTIAL FIX WAS TO COMPRESS THE PLUG T... Read more
Incident date: Jul 17, 2005
DT: THE CONSUMER STATED THAT POWER STEERING STOPPED FUNCTIONING, AND TURNING THE CAR WAS DIFFICULT OR NEAR IMPOSSIBLE. THIS HAPPENED AFTER DRIVING THE CAR FOR JUST A FEW MINUTES. OWNER HAD TO DRIVE APPROXIMATELY 20 MILES WITHOUT POWER STEERING. THE CAR WAS AT THE DEALER, BUT DEALER COULD NOT FIGURE OUT WHAT THE PROBLEM WAS . OWNER CONTACTED MINI-COOPER CUSTOMER SERVICE, THEY SUGGESTED THAT ... Read more
Incident date: Jun 29, 2005
DT: CONSUMER'S WIFE PARKED THE CAR ON A SLIGHT INCLINE IN THE DRIVEWAY, ABOUT 3-5 MINUTES LATER, SHE HEARD A LOUD CRASH. THE CAR WAS IN THE WOODS. THE CAR HAD ROLLED DOWN THE DRIVEWAY A TOTAL OF ABOUT 150 FEET. DEALER SAID THERE MIGHT BE A PROBLEM WITH THE PARKING BRAKE. THIS WAS THE FIRST FAILURE. CONSUMER FOUND SEVERAL COMPLAINTS ON LINE ABOUT THE SAME THING.*AK *JB
Crash
Incident date: Jun 16, 2005
STARTED VEHICLE IN THE EVENING WHEN LEAVING WORK THEN DROVE OUT ONTO THE STREET AND THE VEHICLE STOPPED. THE THROTTLE WOULD NOT DO ANYTHING AND THE CAR WOULDN'T MOVE. THE DEALER SAID A TEMPERATURE SENSOR TOLD THE COMPUTER IT WAS OUT OF RANGE AND SENT THE AUTOMATIC TRANSMISSION INTO A LIMP MODE. AFTER PULLING OVER AND RESTARTING THE CAR IT WAS POSSIBLE TO DRIVE IT HOME, BUT THE SERVICE ENGINE LIGHT... Read more
Incident date: Jun 16, 2005
STARTED VEHICLE IN THE EVENING WHEN LEAVING WORK THEN DROVE OUT ONTO THE STREET AND THE VEHICLE STOPPED. THE THROTTLE WOULD NOT DO ANYTHING AND THE CAR WOULDN'T MOVE. THE DEALER SAID A TEMPERATURE SENSOR TOLD THE COMPUTER IT WAS OUT OF RANGE AND SENT THE AUTOMATIC TRANSMISSION INTO A LIMP MODE. AFTER PULLING OVER AND RESTARTING THE CAR IT WAS POSSIBLE TO DRIVE IT HOME, BUT THE SERVICE ENGINE LIGHT... Read more
Incident date: Jun 16, 2005
STARTED VEHICLE IN THE EVENING WHEN LEAVING WORK THEN DROVE OUT ONTO THE STREET AND THE VEHICLE STOPPED. THE THROTTLE WOULD NOT DO ANYTHING AND THE CAR WOULDN'T MOVE. THE DEALER SAID A TEMPERATURE SENSOR TOLD THE COMPUTER IT WAS OUT OF RANGE AND SENT THE AUTOMATIC TRANSMISSION INTO A LIMP MODE. AFTER PULLING OVER AND RESTARTING THE CAR IT WAS POSSIBLE TO DRIVE IT HOME, BUT THE SERVICE ENGINE LIGHT... Read more
Incident date: Feb 1, 2005
PURCHASED CAR NEW 10/2004. IN FEBRUARY 2005 IT BEGAN TO ACT AS IF IT WAS GOING TO DIE AT LOW SPEEDS, ESPECIALLY WHEN FIRST STARTED. WHEN THE RPMS ARE LOW IT ACTS AS IF IT IS NOT GETTING FUEL. CALLS TO THE DEALERSHIP RE: THIS PROBLEM WERE MET W/ "MINI KNOWS ABOUT THE PROBLEM, IT IS A SOFTWARE PROBLEM AND THERE SHOULD BE A FIX BY MAY." I BROUGHT UP MY CONCERNS REGARDING SAFETY AND WAS TOLD TO "BE CA... Read more
Incident date: Feb 1, 2005
PURCHASED CAR NEW 10/2004. IN FEBRUARY 2005 IT BEGAN TO ACT AS IF IT WAS GOING TO DIE AT LOW SPEEDS, ESPECIALLY WHEN FIRST STARTED. WHEN THE RPMS ARE LOW IT ACTS AS IF IT IS NOT GETTING FUEL. CALLS TO THE DEALERSHIP RE: THIS PROBLEM WERE MET W/ "MINI KNOWS ABOUT THE PROBLEM, IT IS A SOFTWARE PROBLEM AND THERE SHOULD BE A FIX BY MAY." I BROUGHT UP MY CONCERNS REGARDING SAFETY AND WAS TOLD TO "BE CA... Read more
Incident date: Jun 24, 2005
DT: CONSUMER WAS DRIVING HOME WHEN PEOPLE STARTING HONKING AND WAVING AT CONSUMER. BRAKE LIGHTS WERE NOT WORKING. CONSUMER HAD DEALER COME AND GET VEHICLE, DEALER TOLD CONSUMER THAT IT WAS AN ELECTRICAL PROBLEM. CONSUMER SAID THAT VEHICLE WAS IN HER POSSESSION FOR 24 HOURS WHEN BRAKE LIGHTS FAILED. CONSUMER BOUGHT VEHICLE NEW FROM DEALER , WHO SUPPOSEDLY FIXED IT. BUT CONSUMER HAD NOT BEEN ... Read more
Incident date: Jun 24, 2005
DT: CONSUMER WAS DRIVING HOME WHEN PEOPLE STARTING HONKING AND WAVING AT CONSUMER. BRAKE LIGHTS WERE NOT WORKING. CONSUMER HAD DEALER COME AND GET VEHICLE, DEALER TOLD CONSUMER THAT IT WAS AN ELECTRICAL PROBLEM. CONSUMER SAID THAT VEHICLE WAS IN HER POSSESSION FOR 24 HOURS WHEN BRAKE LIGHTS FAILED. CONSUMER BOUGHT VEHICLE NEW FROM DEALER , WHO SUPPOSEDLY FIXED IT. BUT CONSUMER HAD NOT BEEN ... Read more