Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Apr 16, 2007
SEVERAL, THE AIR BAG WARNING LIGHT HAS ILLUMINATED MORE THEN TEN DIFFERENT TIMES, EACH TIME IT WAS REPAIRED BY THE DEALER (WESTCHESTER BMW/WESTCHESTER MINI) THE LAST FIX WAS AFTER THE NORMAL WARRANTY HAD EXPIRED AND REQUIRED MUCH FUSS TO GET IT REPAIRED FOR FREE. THE POWER STEERING PUMP SUDDENLY STOPPED WORKING WHILE DRIVING ON THE HIGHWAY. THE RADIATOR FAN WAS REPLACED TWO TIMES BY ME (CAR O... Read more
Incident date: Apr 16, 2007
SEVERAL, THE AIR BAG WARNING LIGHT HAS ILLUMINATED MORE THEN TEN DIFFERENT TIMES, EACH TIME IT WAS REPAIRED BY THE DEALER (WESTCHESTER BMW/WESTCHESTER MINI) THE LAST FIX WAS AFTER THE NORMAL WARRANTY HAD EXPIRED AND REQUIRED MUCH FUSS TO GET IT REPAIRED FOR FREE. THE POWER STEERING PUMP SUDDENLY STOPPED WORKING WHILE DRIVING ON THE HIGHWAY. THE RADIATOR FAN WAS REPLACED TWO TIMES BY ME (CAR O... Read more
Incident date: Apr 16, 2007
SEVERAL, THE AIR BAG WARNING LIGHT HAS ILLUMINATED MORE THEN TEN DIFFERENT TIMES, EACH TIME IT WAS REPAIRED BY THE DEALER (WESTCHESTER BMW/WESTCHESTER MINI) THE LAST FIX WAS AFTER THE NORMAL WARRANTY HAD EXPIRED AND REQUIRED MUCH FUSS TO GET IT REPAIRED FOR FREE. THE POWER STEERING PUMP SUDDENLY STOPPED WORKING WHILE DRIVING ON THE HIGHWAY. THE RADIATOR FAN WAS REPLACED TWO TIMES BY ME (CAR O... Read more
Incident date: Apr 16, 2007
SEVERAL, THE AIR BAG WARNING LIGHT HAS ILLUMINATED MORE THEN TEN DIFFERENT TIMES, EACH TIME IT WAS REPAIRED BY THE DEALER (WESTCHESTER BMW/WESTCHESTER MINI) THE LAST FIX WAS AFTER THE NORMAL WARRANTY HAD EXPIRED AND REQUIRED MUCH FUSS TO GET IT REPAIRED FOR FREE. THE POWER STEERING PUMP SUDDENLY STOPPED WORKING WHILE DRIVING ON THE HIGHWAY. THE RADIATOR FAN WAS REPLACED TWO TIMES BY ME (CAR O... Read more
Incident date: Mar 3, 2007
VISIBILITY:WINDSHIELD CRACK. *JB
Incident date: Feb 17, 2007
2001 BMW X5 4.4I WITH ONLY 66K MLS HAS TRANSMISSION OIL LEAK AT FRONT SHAFT SEAL TO TORQUE CONVERTER CAUSES CAR TO STALL OUT FROM LOSS OF TRANSMISSION POWER DUE TO LOSS OF LUBRICATION,EXCESSIVE HEAT AND TRANSMISSION FAILURE WHEN ACCELERATING
Incident date: Mar 1, 2007
AS THE CLUTCH WAS ENGAGED THERE WAS A GRINDING AND SLIPPING NOISE THAT DEVELOPED FROM FULL STOPS. THIS USUALLY ONLY HAPPENED WHEN TRYING TO ACCELERATE IN FIRST GEAR. THIS BEGAN WITH FEWER THAN 3,000 MILES ON THE CAR AND OCCURRED INTERMITTENTLY, BUT WAS FIRST MOST NOTICEABLE IN COLD AND WET WEATHER. IT WAS NOW PROGRESSING TO OCCUR MORE OFTEN. SEVERAL OTHERS HAVE COMPLAINED ABOUT THIS PROBLE... Read more
Incident date: Mar 16, 2007
ON MARCH 16TH 2007 I BROUGHT MY VEHICLE TO THE DEALER TO EVALUATE A FAINT CLICKING NOISE THAT I DETERMINED TO BE A CLAMP ON THE FRONT DIFFERENTIAL BOOT HITTING THE SUSPENSION FRAME. THE DEALER STATED THERE WAS NO PROBLEM AND INDICATED IT WAS PROBABLY TIRE NOISE. I PERSISTED THAT THE NOISE WAS NOT NORMAL AND ASKED IF THEY WOULD PUT THE CAR ON THE LIFT SO I COULD SHOW THEM THE PROBLEM. THE LEFT-H... Read more
Incident date: Sep 10, 2003
THE WINDSHIELD OF MY 2003 MINI COOPER S HAD THREE SIGNIFICANT CRACKS AND MULTIPLE CHIPS WITHIN A YEAR OF OWNERSHIP.*AK
Incident date: Mar 14, 2007
THE WIRING HARNESS TO THE ELECTRICAL POWER STEERING PUMP AND THE PUMP ITSELF FAILED WITHOUT WARNING. THIS CAUSED AN UNSAFE CONDITION.*AK PHONE INTERVIEW UPDATE (3/23/07): MR. KIRK STARTED HIS VEHICLE AND FOUND THERE WAS NO POWER STEERING. HE CHECKED AND FOUND WHITE SMOKE WAS COMING FROM THE POWER STEERING UNIT. THE DEALER MECHANIC TOLD HIM THE POWER STEERING HARNESS WAS CORRODED AND SHORTED AS... Read more
Incident date: Feb 19, 2005
OUR MINI BURNED TO THE GROUND. IT HAD ONLY BEEN DRIVEN 20 MILES AND WAS PARKED WHEN IT HAPPENED. AFTER A FORENSIC SPECIALIST WAS HIRED BY THE INSURANCE COMPANY, IT WAS DETERMINED THAT THE ABS UNIT WAS AT FAULT. IN LATER MODELS, THE FUSE WAS CHANGED FROM A 30 AMP TO A 20 AMP. NO RECALL WAS EVER ISSUED AND BMW/MINI NEVER ACKNOWLEDGED A PROBLEM WITH THE CAR. SINCE THIS HAPPENED, AT LEAST 10-15 O... Read more
Fire
MINI
COOPER S
(2002) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Mar 6, 2007
Incident date: Feb 19, 2005
OUR MINI BURNED TO THE GROUND. IT HAD ONLY BEEN DRIVEN 20 MILES AND WAS PARKED WHEN IT HAPPENED. AFTER A FORENSIC SPECIALIST WAS HIRED BY THE INSURANCE COMPANY, IT WAS DETERMINED THAT THE ABS UNIT WAS AT FAULT. IN LATER MODELS, THE FUSE WAS CHANGED FROM A 30 AMP TO A 20 AMP. NO RECALL WAS EVER ISSUED AND BMW/MINI NEVER ACKNOWLEDGED A PROBLEM WITH THE CAR. SINCE THIS HAPPENED, AT LEAST 10-15 O... Read more
Fire
Incident date: Feb 1, 2007
THERE WAS A "TECHNICAL SERVICE BULLETIN" ISSUED ON MY BMW REGARDING A BROKEN OR LEAKING VALVE WHICH COULD BREAK IN LOW TEMPERATURE WEATHER CONDITIONS. I DID BREAK DOWN, FINDING MYSELF IN A SMOKING CAR, BOTH INSIDE AND OUT IN 6 DEGREE WEATHER. IT HAS BEEN THREE WEEKS AND MY CAR IS STILL AT THE DEALERSHIP. THEY SAID I HAVE A CRACKED VALVE COVER. "ALL" OF THE PARTS ORDERED ARE NOT IN YET AS OF THI... Read more
Incident date: Feb 1, 2007
THERE WAS A "TECHNICAL SERVICE BULLETIN" ISSUED ON MY BMW REGARDING A BROKEN OR LEAKING VALVE WHICH COULD BREAK IN LOW TEMPERATURE WEATHER CONDITIONS. I DID BREAK DOWN, FINDING MYSELF IN A SMOKING CAR, BOTH INSIDE AND OUT IN 6 DEGREE WEATHER. IT HAS BEEN THREE WEEKS AND MY CAR IS STILL AT THE DEALERSHIP. THEY SAID I HAVE A CRACKED VALVE COVER. "ALL" OF THE PARTS ORDERED ARE NOT IN YET AS OF THI... Read more
Incident date: Jan 1, 1901
BUZZING NOISE ONCE CAR HITS 90 MILES PER HOUR**CC *JB
Incident date: Jan 25, 2007
DURING A 10-MINUTE COMMUTE TO WORK, MY RIGHT REAR CONTINENTAL CONTITOURING CONTACT CH95 (GRAND TOURING ALL-SEASON) 175/65HR15, PURCHASED AND INSTALLED ON 6/29/06, FAILED. THE TREAD PORTION SEPARATED FROM THE TIRE SIDES. THE SIDES REMAINED ATTACHED TO THE WHEEL RIM. THE TREAD, MINUS THE TIRE SIDES, SEPARATED FROM THE WHEEL AND WAS FOUND OTHERWISE INTACT ON THE ROADSIDE BEHIND MY DISABLED VEHICLE. N... Read more
Incident date: Sep 5, 2006
I PURCHASED A PRE-OWNED MINI COOPER WITH 34,000 MILES ON IT. 5-SPEED TRANSMISSION. SHORTLY AFTER PURCHASE, I NOTICED A "STUDDER/HESITATION" ON TAKE OFF FROM A DEAD STOP IN FIRST GEAR. THIS HAPPENED ABOUT A DOZEN TIMES. I TOOK IT TO MY MECHANIC TO DEMONSTRATE THE PROBLEM. ON THE TEST DRIVE, THE CAR MADE A LOUD GRINDING NOISE AND ALL GEARS FAILED. THE CLUTCH AND GEAR SHIFT FELT NORMAL, BUT NO ... Read more
Incident date: Jan 4, 2007
PARKED VEHICLE OUTSIDE GROCERY STORE. RETURNED AFTER <5 MINUTES TO FIND SMOKE POURING FROM THE HOOD. OPENED HOOD TO DETERMINE CAUSE AND SMELT ELECTRICAL SMOKE, AND SAW FLAMES COMING FROM UNDER THE ENGINE. DOUSED FLAMES USING A FIRE EXTINGUISHER FROM STORE, AND DISCONNECTED BATTERY. INITIAL DEALER INVESTIGATION INDICATES THAT THE DAMAGE WAS TO THE POWER STEERING PUMP AND WIRING HARNESS. HAD I N... Read more
Fire
Incident date: Oct 22, 2006
A BUZZING NOISE ONCE I GET TO 90 MILES PER HOUR. I CALLED THE DEALER AND WAS TOLD THERE WAS NOTHING THEY COULD DO. *JB
Incident date: Dec 28, 2006
TL*- THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH ON 12-28-06 WHILE DRIVING AT 55 MPH, AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S VEHICLE WAS HIT ON THE DRIVER'S SIDE, THE CAR THEN SPUN, AND HIT THE GUARD RAIL HEAD ON AND WENT INTO THE LEFT LANE. . THE CONTACT HAS PICTURES AND A POLICE REPORT. THE CONTACT STATED THAT INJURIES WERE SUSTAINED DURING THE CRASH BECAUSE THE AIR BAGS DID NOT DE... Read more
Crash
1 injured
Incident date: Dec 13, 2006
WHILE DRIVING AT A THREE WAY INTERSECTION MY MINI SUDDENLY CUT OUT AND BLOCKED TRAFFIC IN ALL DIRECTIONS; SO MUCH SO THAT PEOPLE HAD TO STOP TRAFFIC AND CARS NEEDED TO BE BACKED UP TO GET MY CAR IN A SECURE PLACE. THIS WAS DUE TO A DEFECTIVE WIRING HARNESS. INITIAL ESTIMATE FOR REPAIR WAS $1200 PARTS AND LABOR, BUT UPON MY COMPLAINT JUST LABOR WAS CHARGED ME - I FEEL NEITHER IS APPROPRIATE AS THIS... Read more
Incident date: Nov 2, 2006
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN A PARKING LOT, THE WINDSHIELD SUSTAINED A SMALL, HAIRLINE FRACTURE. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED A POSSIBLE ROAD HAZARD WAS THE CAUSE. THE VEHICLE WAS TAKEN TO ANOTHER DEALER FOR FURTHER INSPECTION WHO DETERMINED THE WINDSHIELD FRACTURED FROM THE INSIDE AND NEEDED REPLACED. THE MANUFACTURER WAS ALERTED. UPDATED ... Read more
Incident date: Oct 2, 2006
POWER STEERING MOTOR FAILURE ON MINI COOPER. 1 - WHILE DRIVING, THE STEERING BECAME VERY DIFFICULT, AT TIMES ALMOST IMPOSSIBLE. 2 - ONCE HOME WHILE PARKING THE CAR, SMOKE STARTED TO BILLOW OUR FROM UNDER THE HOOD. TURNED OFF THE IGNITION, SMOKE CONTINUED TO BILLOW AND GET THICKER, OPENED THE HOOD, HEARD A SIZZLING SOUND AND NOTICED THAT SOME OF THE WIRES WERE MELTING. IMMEDIATELY DISCONNECTE... Read more
Incident date: Nov 21, 2006
THE STEERING FAILED ON MY 2004 MINI COOPER S WITH 84K MILE. THE POWER STEERING FAN FAILED CAUSING THE POWER STEERING PUMP TO BURN OUT. THIS PROBLEM OCCURRED WITHOUT WARNING. THE VEHICLE WAS NTO DRIVABLE AS A RESULT OF THE FAILURE FORTUNATELY THE FAILURE OCCURED AFTER THE VEHICLE REACHED IT DESTINATION AND WAS PARKED. *NM
Incident date: Nov 10, 2006
THE PLASTIC GAS TANK OF THE 2006 MINI COOPER WAS PUNCTURED BY DEBRIS ON RT 3 NEAR CHELMSFORD, MASSACHUSETTS. SEVERAL GALLONS OF GASOLINE WERE LOST DUE TO THE PUNCTURE. *JB
Incident date: Nov 10, 2006
THE PLASTIC GAS TANK OF THE 2006 MINI COOPER WAS PUNCTURED BY DEBRIS ON RT 3 NEAR CHELMSFORD, MASSACHUSETTS. SEVERAL GALLONS OF GASOLINE WERE LOST DUE TO THE PUNCTURE. *JB
Incident date: Nov 7, 2006
2003 MINI COOPER CVT TRANSMISSION DIED @ 83000 MILES. I PURCHASED VEHICLE FROM NORTHWEST MINI IN TACOMA, WA ON 10-18-05 WITH 49000 MILES AND ONE YEAR LATER THE TRANNY IS TOAST. NW MINI WANTS $7200 TO REPLACE WITH SAME 'QUESTIONABLE CVT TRANSMISSION'. IRONIC THAT MINI HAS ABANDONED THE CVT TRANSMISSION FOR THE 2007 MODELS...THEY KNOW IT'S A DOG. I'M STUCK, WITH MANY OTHERS, HOLDING THE BILL! *... Read more
Incident date: Oct 23, 2006
THE FRONT WINDSHIELD ON MY 2002 MINI COOPER S AUTO CRACKED SUDDENLY (WITH A POP) WHILE I WAS DRIVING ALONG THE FREEWAY, WITH NO APPARENT CAUSE--NO IMPACT SITE ON THE CRACK. THE CRACK ORIGINATES IN THE LOW/MIDDLE AREA OF THE WINDSHIELD, GOES UP ABOUT 2 INCHES, THEN SNEAKS TO THE PASSENGER SIDE ABOUT 5 INCHES. *JB
Incident date: Jul 24, 2006
(1) I RECENTLY TRADED MY 2003 MINI COOPER IN FOR A 2005 MINI COOPER S AT A PRIVATE DEALERSHIP. (2) UPON INSPECTING THE 2005 COOPER S, I NOTICED THAT THE STRUT TOWERS WERE DEFORMED, BUT SINCE THIS WAS NOT A MINI DEALERSHIP, NOTHING COULD BE DONE BY THEM. I BOUGHT THE CAR THINKING THIS COULD BE FIXED UNDER WARRANTY. AFTER CALLING THE CLOSEST MINI DEALERSHIP WHICH IS 200+ MILES AWAY, I WAS INFORMED... Read more
Incident date: Jul 24, 2006
(1) I RECENTLY TRADED MY 2003 MINI COOPER IN FOR A 2005 MINI COOPER S AT A PRIVATE DEALERSHIP. (2) UPON INSPECTING THE 2005 COOPER S, I NOTICED THAT THE STRUT TOWERS WERE DEFORMED, BUT SINCE THIS WAS NOT A MINI DEALERSHIP, NOTHING COULD BE DONE BY THEM. I BOUGHT THE CAR THINKING THIS COULD BE FIXED UNDER WARRANTY. AFTER CALLING THE CLOSEST MINI DEALERSHIP WHICH IS 200+ MILES AWAY, I WAS INFORMED... Read more
Incident date: Nov 9, 2006
SUDDEN STRESS CRACK APPEARED DIRECTLY BEHIND REAR VIEW MIRROR. NO ROCK CHIP OR OTHER IMPACT EVIDENCE. WE'D JUST GONE FROM COOL (MID 50'S ) TO RECORD HEAT (100) IN 24 HOURS. HAVE LESS THAN 4,500 MILES ON THE CAR. CAME OUT IN THE MORNING TO FIND THE CRACK, WHICH IS APPROXIMATELY 6" LONG GROWING VERTICALLY. THE CAR IS A 2005 MINI COOPER S CONVERTIBLE. *JB
Incident date: Oct 30, 2006
CRACKED WINDSHIELD WITH NO IDENTIFIABLE IMPACT MARKS. LOCATED JUST BEHIND AND TO THE LEFT (IF SITTING IN THE DRIVER'S SEAT) OF THE REAR VIEW MIRROR. IT WASN'T THERE WHEN I DROVE TO WORK IN THE MORNING BUT WAS THERE WHEN I WENT TO MY CAR AT 5PM. *NM
Incident date: Oct 12, 2006
WINDSHIELD WIPERS FAILED WHILE DRIVING IN RAIN. THE DEALER DIAGNOSED PROBLEM AS WIPER MOTOR FAILURE. I NOTICED THAT THE WIPER MOTOR WAS EXPOSED DIRECTLY TO THE WEATHER AND MOISTURE BECAUSE IT IS LOCATED DIRECTLY UNDERNEATH THE COWL INTAKE AND I FELT THAT WAS THE CAUSE OF THE FAILURE. IT'S EXPOSED TO RAIN, SNOW, AND WINTER ROAD SALT SPRAY - EVEN WHEN THE VEHICLE IS NOT BEING DRIVEN. I OBTAINED T... Read more
Incident date: Oct 25, 2006
DT*: THE CONTACT STATED THE LUG BOLTS SHEERED WHILE ATTEMPTING TO REMOVE BY HAND ON MORE THAN ONE WHEEL. THE DEALERSHIP REPLACED THE HUBS.
Incident date: Aug 11, 2006
I HAD ~40,000 MILES ON MY MINI COOPER LAST SUMMER. THE POWER STEERING JUST STOPPED WORKING WHILE I WAS MOTORING. I WENT TO TURN AND WHOA, NO POWER ASSIST. I'M ESTIMATING THE DATE THE PROBLEM OCCURRED. I CAN LOOK UP THE REPAIR ORDER IF THE CORRECT DATE IS IMPORTANT. I THINK THAT BECAUSE OF THE MANY PROBLEMS SOME OF US HAVE HAD, THERE IS A REASON WHY I HAVE READ THAT THE 2007 MINI IS GOING TO H... Read more
Incident date: Oct 11, 2006
POWER STEERING PUMP FAILED. REPLACEMENT WAS REQUIRED AT 48,000 MILES. VIEWING THE MINI OWNERS WEBSITE REVEALED MANY SIMILAR SITUATIONS WHERE THE PUMP REQUIRED REPLACEMENT ON MANY 2002-2004 MODELS. THIS COULD LEAD TO SERIOUS SAFETY ISSUES. *NM
Incident date: Jun 24, 2006
I WAS DRIVING MY BRAND NEW MINI COOPER S, HOME FROM THE DEALERSHIP ON THE INTERSTATE, I WAS CUT OFF BY A SPEEDING CAR WHEN I WAS TRYING TO CHANGE LANES. I BEGAN TO BRAKE AND TRIED TO GO BACK IN MY LANE (I DID NOT OVER-CORRECT), AND MY CAR BEGAN FISH TAILING WILDLY AND PULLING TO THE RIGHT. I COULD NOT CONTROL MY CAR FROM PULLING TO THE RIGHT, AND MY BRAKES WERE NOT WORKING AT ALL. I FOUGHT THE CAR... Read more
Crash
1 injured
Incident date: Oct 2, 2006
MORE OF A COMMENT RATHER THAN A COMPLAINT. YOU HAVE OMITTED MINI COOPER FROM YOUR DROP DOWN MENU SELECTION OF VEHICLE MAKES. THESE VEHICLES ARE MANUFACTURED BY BMW, BUT I COULD NOT FIND MINI COOPER LISTED UNDER BMW AND ITS NOT LISTED BY ITSELF AS A SEPARATE VEHICLE MAKE. THANKS FOR YOUR CONSIDERATION AND ATTENTION TO MY COMMENT. *JB
Incident date: Jul 3, 2006
AFTER A RIDE IN MY 2006 MINI COOPER, I REACHED INTO THE BACK (HATCHBACK) TO GET OUT MY BAG AND BURNED MY LEG ON THE EXHAUST PIPE. BMW/MINI SAID THAT EVERYTHING IS TO SPEC, BUT I THINK IT IS A BAD DESIGN THAT IT STICKS OUT JUST A LITTLE FURTHER THAN THE BUMPER AND SHOULD BE CORRECTED. I WILL HAVE A SCAR ON THE OUTSIDE OF MY LEG DUE TO THIS DESIGN. *JB
1 injured
Incident date: Sep 18, 2006
THE POWER WINDOWS FAIL TO OPEN. DURING THE EVENT OF A CRASH WHERE THE WINDOW IS THE SOLE SOURCE OF EGRESS, THE ELECTRIC OPERATED WINDOW MAY NOT OPEN UNDER ITS OWN POWER. VEHICLE IS OUT OF WARRANTY. DEALER WILL NOT FIX. *NM
Incident date: Jul 31, 2006
MY 2004 MINI COOPER S HAS INCURRED TWO CRACKED WINDSHIELDS OVER THE PAST TWO YEARS, REQUIRING THE ENTIRE WINDSHIELD TO BE REPLACED. EACH CRACK OCCURRED WHILE DRIVING AFTER A SMALL PEBBLE NICKED THE WINDSHIELD. AFTER DRIVING FOR NEARLY TWENTY YEARS I FIND THIS RATE OF OCCURRENCE TO BE UNACCEPTABLE. ALTHOUGH THE ANGLE OF THE WINDSHIELD MAY BE AT A STEEPER GRADE THAN MOST VEHICLES, MINI HAS FAILED... Read more
Incident date: Sep 13, 2006
AFTER READING INTERNET FORUMS REGARDING THE MINI COOPER CARS. I LEARNED OF A RECURRING PROBLEM WITH THE FRONT STRUT TOWERS DEFORMING UNDER REGULAR DRIVING CONDITIONS. UPON INSPECTION OF MY OWN MINI COOPER BY MYSELF I FOUND THAT MY TOWERS WERE DISTORTED IN A MUSHROOMING OF THE TOP SHEET METAL . I FOUND ONLINE THE MANUFACTURER OF A MACHINED ALUMINUM PLATE THAT BOLTS ON TOP OF THE TOWER ADDING ADDITI... Read more
Incident date: Sep 8, 2006
DRIVER'S SIDE POWER WINDOW DOES NOT OPEN WHEN TOGGLE IS DEPRESSED, DUE TO MOTOR FAILURE INSIDE THE DOOR. THIS ELIMINATES A MEANS OF EMERGENCY IN SITUATIONS WHERE DOORS WILL NOT OPEN. IT ALSO REDUCES MEANS OF COMMUNICATION WITH PERSONS OUTSIDE THE CAR UNLESS DOOR IS OPENED --AGAIN A CONCERN IN EMERGENCY SITUATIONS, PARTICULARLY IN HEAVY TRAFFIC, OR IN A MOVING VEHICLE AS THE DRIVER WOULD HAVE TO ... Read more
Incident date: Aug 24, 2006
I WAS TRAVELING ON THE HIGHWAY AT THE RECOMMENDED SPEED OF 65 MPH WITH MORE THAN SUFFICIENT SPACE BETWEEN MY CAR AND THE CAR IN FRONT OF ME AND A SMALL PEBBLE SMALLER THAN THE ERASER ON A PENCIL HIT THE TOP OF MY WINDSHIELD AND MADE A SMALL STAR CRACK - THIS CRACK IS SMALLER THAN THE HEAD OF A NAIL. THE CRACK CONTINUED TO GROW INTO AN L SHAPE, 5 INCHES LONG RIGHT BEHIND THE REAR VIEW MIRROR. T... Read more
Incident date: Aug 2, 2006
BRAKE FAILURE - WHILE COASTING IN "BRAKE AND RELEASE TRAFFIC", THE BRAKE PEDAL DID NOT CATCH. LOOKING DOWN AT MY FOOT, I WATCHED MY FOOT FLOOR THE BRAKE PEDAL AND FELT NO BRAKE PEDAL CATCH. LOOKING UP, MY CAR CONTINUED ROLLING FORWARD AND HIT THE CAR IN FRONT OF ME. MY CAR SUSTAINED OVER $2000 DAMAGE. FORTUNATELY, NO ONE WAS HURT AND THE OTHER CAR WAS NOT DAMAGED. A MONTH PRIOR, THE MINI DEAL... Read more
Crash
Incident date: Jul 12, 2006
OUR 2005 MINI COOPER S HAS BEEN PLAGUED WITH AN ENGINE PROBLEMS SINCE WE FIRST PURCHASED IT IN JULY OF 2005. WHILE DRIVING, THE ENGINE SUDDENLY LOSES POWER CAUSING THE VEHICLE TO STOP SUDDENLY. THIS PROBLEM HAS OCCURRED WHILE DRIVING AT A SPEED OF 65 MPH ON A MAJOR HIGHWAY. WE'VE CONTACTED THE DEALER A NUMBER OF TIMES AND REQUESTED SERVICE APPOINTMENTS. WE HAVE BEEN TOLD EACH TIME THAT IT IS NOT N... Read more
Incident date: Jun 28, 2006
I STARTED LEASING MY MINI COOPER IN 11/2005. I HAD LEASED CARS WITH MITSUBUSHI PRIOR TO THIS FOR 8 YEARS WITH NO PROBLEMS. RECENTLY, I WAS COMING HOME FROM THE AIRPORT IN MY MINI COOPER. IT STARTED TO "CLUNK", SEIZED, I PULLED OVER - THEN BLACK AND GREEN FLUID STARTED POURING OUT OF THE FRONT OF THE CAR. THE ROADSIDE SERVICE SENT A TOW TRUCK TO PICK ME UP. I SAT IN 95 DEGREE HEAT ON I-95 FOR ... Read more
Incident date: Jul 13, 2006
I SUBMITTED A COMPLAINT TODAY BUT WANT TO MAKE SURE THAT THE MANUFACTURER IS NOT CONTACTED WITH MY INFORMATION. THANK YOU. *JB
Incident date: Jun 11, 2006
MINI COOPER, MINI COOPER S AND CONVERTIBLES, DATING 2002-2006. GLASS PITS AND CRACKS EASILY. EACH TIME THIS HAPPENS, MINI IS NOT CLAIMING THE GLASS HAS A PROBLEM AND YOU MUST REPLACE AT YOUR OWN COST OR THROUGH YOUR INSURANCE COMPANY. HAVE HAD 2 CARS, AND NUMEROUS FRIENDS WITH THESE CARS HAVING THE SAME PROBLEM. *NM
Incident date: Jun 25, 2006
2003 MINI COOPER WINDSHIELD FAILURE. SPONTANEOUS CRACK ALTHOUGH DEALER INSISTS IT WAS A PIN HOLE SIZED HOLE THAT CAUSED IT. REFUSED TO COVER UNDER WARRANTY. 2ND TIME IT'S HAPPENED AND WAS COVERED FIRST TIME UNDER WARRANTY. APPARENTLY HAPPENS VERY REGULARLY TO MINI AND AT $1078. COMPLETE...THIS JUST ISN'T RIGHT. *JB