Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Sep 21, 2007
THE HOOD (RIGHT ABOVE THE HOOD SCOOP) ON MY R56 07 MINI COOPER S IS EXTREMELY HOT AFTER ANY DRIVING AT ALL. IT'S LITERALLY HOT ENOUGH TO MELT THE PLASTIC ON THE HOOD. THIS IS WELL OVER 200 DEGREES F AND IS A HUGE SAFETY HAZARD TO NOT ONLY MYSELF BUT ANY INDIVIDUAL PASSING BY THE CAR. I'M DEATHLY AFRAID THAT THIS WILL EITHER START A FIRE IN MY GARAGE OR CAUSE AN INDIVIDUAL TO ACCIDENTALLY BURN THEM... Read more
1 injured
Incident date: Oct 3, 2007
PARKED MY 2003 MINI COOPER ON THE STREET. SMOKE STARTED BILLOWING OUT OF THE ENGINE. POPPED THE HOOD AND SAW THE SMOKING CONTINUOUSLY EMANATING FROM THE ENGINE COMPARTMENT. HAD THE CAR TOWED TO THE MINI DEALERSHIP IN PRINCETON. THEY TOLD ME THAT THE POWER STEERING PUMP FAILED; THAT IT LEAKED AND MELTED THE ENGINE HARNESS AND POWER SUPPLY CABLE AND POWER STEERING FAN CONNECTORS. ALSO, THE MAIN C... Read more
Incident date: Oct 3, 2007
PARKED MY 2003 MINI COOPER ON THE STREET. SMOKE STARTED BILLOWING OUT OF THE ENGINE. POPPED THE HOOD AND SAW THE SMOKING CONTINUOUSLY EMANATING FROM THE ENGINE COMPARTMENT. HAD THE CAR TOWED TO THE MINI DEALERSHIP IN PRINCETON. THEY TOLD ME THAT THE POWER STEERING PUMP FAILED; THAT IT LEAKED AND MELTED THE ENGINE HARNESS AND POWER SUPPLY CABLE AND POWER STEERING FAN CONNECTORS. ALSO, THE MAIN C... Read more
Incident date: Sep 28, 2007
SIGNIFICANT AND REPEATED ELECTRICAL FAILURES CAUSED THE CAR TO RANDOMLY SWITCH INTO EML MODE, REDUCING ENGINE OUTPUT CRITICALLY. WHEN THIS HAPPENED ON A HIGHWAY THERE WAS NOT ENOUGH POWER TO REMOVE THE CAR FROM THE ROAD SAFELY. AFTER SEVERAL INEFFECTUAL REPAIRS, THE WIRING HARNESS WAS REPLACED. SHORTLY AFTER THE REPAIR, THE CAR WAS PARKED, EMERGENCY BRAKE SET, MANUAL TRANSMISSION SET IN FIRST G... Read more
Crash
Incident date: May 9, 2007
EXTREME HOOD TEMPERATURE DUE TO TURBO IN EXCESS OF 225 DEGREES F DUE TO EXTREME TEMPERATURES BURNS TO BODY PARTS UP TO 2ND DEGREE CAN OCCUR IF HOOD OF CAR IS TOUCHED. DAMAGE TO PLASTIC HOODSCOOP ON CAR...BASICALLY IT IS MELTING AND DEFORMING I REPLACED THE HOOD SCOOPE AND REFRAIN FROM TOUCHING THE HOOD FOR ABOUT AN HOUR AFTER THE CAR IS SHUT OFF. THIS IS A PROBLEM IF I AM GOING TO HAVE WORK DO... Read more
1 injured
MINI
COOPER US
(2007) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Sep 30, 2007
Incident date: Sep 29, 2007
1. I WAS UNLOADING A FEW THINGS FROM THE BACK OF CAR. 2. THE FAILURE IS THAT THE STOCK MINI COOPER S TAILPIPE EXTEND BEYOND THE REAR BUMPER WHICH IS RIGHT WHERE YOU HAVE TO STAND TO ACCESS THE TRUNK. THE CONSEQUENCES ARE THAT I GOT A BIG CIRCULAR BURN ON MY CALF WHEN I LEANED IN TO GRAB SOMETHING. 3. WHAT CAN I DO TO CORRECT THIS? IT'S A STOCK PART / DESIGN THAT'S NEVER BEEN RECALLED AND IS ST... Read more
1 injured
Incident date: Sep 28, 2007
HOOD TEMPERATURE IS EXTREMELY HOT, ESPECIALLY AROUND THE HOOD SCOOP. MY FRIENDS HAVE BEEN REPORTING TEMPERATURES WELL ABOVE 200 DEGREES ON THEIR MINIS. THIS IS A CONTINUING, EVERYDAY PROBLEM. *JB
Incident date: Sep 20, 2007
TOOK MY CAR IN FOR WINDING SOUND COMING FROM MOTOR. DIAGNOSED AS THE ALTERNATOR...THEY REPLACED IT AND SOUND WAS STILL PRESENT ...MISDIAGNOSED AND WAS ACTUALLY THE SUPERCHARGER, BUT WHILE THEY WERE CHECKING IT OUT INITIALLY THE POWER STEERING PUMP STAYED ON...WHICH DIDN'T HAPPEN TO ME UNTIL THEY HAD IT. AFTER CHANGING THE ALTERNATOR POWER STEERING PUMP NO LONGER STAYED ON PER THE DEALER. HAD IT... Read more
Incident date: Sep 20, 2007
TOOK MY CAR IN FOR WINDING SOUND COMING FROM MOTOR. DIAGNOSED AS THE ALTERNATOR...THEY REPLACED IT AND SOUND WAS STILL PRESENT ...MISDIAGNOSED AND WAS ACTUALLY THE SUPERCHARGER, BUT WHILE THEY WERE CHECKING IT OUT INITIALLY THE POWER STEERING PUMP STAYED ON...WHICH DIDN'T HAPPEN TO ME UNTIL THEY HAD IT. AFTER CHANGING THE ALTERNATOR POWER STEERING PUMP NO LONGER STAYED ON PER THE DEALER. HAD IT... Read more
Incident date: Sep 20, 2007
TOOK MY CAR IN FOR WINDING SOUND COMING FROM MOTOR. DIAGNOSED AS THE ALTERNATOR...THEY REPLACED IT AND SOUND WAS STILL PRESENT ...MISDIAGNOSED AND WAS ACTUALLY THE SUPERCHARGER, BUT WHILE THEY WERE CHECKING IT OUT INITIALLY THE POWER STEERING PUMP STAYED ON...WHICH DIDN'T HAPPEN TO ME UNTIL THEY HAD IT. AFTER CHANGING THE ALTERNATOR POWER STEERING PUMP NO LONGER STAYED ON PER THE DEALER. HAD IT... Read more
Incident date: Sep 14, 2007
WE PURCHASED OUR 2002 MINI ON 10/10/06, W/55,059 MILES ON IT. 9 DAYS LATER THE CLUTCH WENT OUT, NOT COVERED BY EXTENDED WARRANTY THAT WE PURCHASED. WE TOWED IT BACK TO MINI SAN FRANCISCO SERVICE DEPT WHO INSISTED THAT WE WORE OUT THE CLUTCH AND IT WAS OUR PROBLEM, WEAR AND TEAR, ETC. ? AFTER 9 DAYS! UNBELIEVABLE! THEY OFFERED TO PAY HALF, BUT WE FELT THIS WAS COMPLETELY UNFAIR. WE THEN HAD TO... Read more
Incident date: Sep 10, 2007
CAR HESITATES WHEN ACCELERATOR PEDAL IS APPLIED AFTER COMING TO A STOP OR WHEN ATTEMPTING TO PASS OTHER VEHICLES. ESPECIALLY FREQUENT AT TURNS FROM A COMPLETE STOP EG TURNING INTO OR ACROSS MOVING TRAFFIC. THE CAR INITIALLY MOVES FORWARD AND THEN ALL FORWARD MOVEMENT STOPS. THE ENGINE DOES NOT APPEAR TO DIE THE RPM'S STAY CONSTANT BUT THE GAS PEDAL HAS NO EFFECT AND THE CAR SIMPLY ROLLS TO A STOP ... Read more
MINI
COOPER S
(2002) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Sep 14, 2007
Incident date: May 1, 2004
THE EXHAUST PIPE ON THE 2002 MINI COOPER S I HAVE IS CENTRALLY LOCATED IN THE BACK OF THE BUMPER. THE CAR IS A HATCH BACK, AND I'VE RUINED A COUPLE PAIRS OF PANTS AND HAD MINOR BURNS FROM IT. I'M NOT TOO WORRIED ABOUT ME, BUT I HAVE SMALL KIDS AND I WORRY ABOUT THEM. *TR
1 injured
MINI
COOPER US
(2007) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Sep 14, 2007
Incident date: Aug 10, 2007
MY 10 YEAR OLD DAUGHTER RECEIVED A SERIOUS BURN ON HER LEG FROM THE EXHAUST OF MY MINI COOPER S. THE DOUBLE EXHAUST IS LOCATED IN THE CENTER BACK OF THE CAR AND EXTENDS PAST THE EDGE OF THE VEHICLE. IT IS VERY DIFFICULT TO GET ITEMS OUT OF THE TRUNK AREA WITHOUT TOUCHING THE EXHAUST. THE EXHAUST IN LOCATED IN THE EXACT LOCATION WHERE ONE STANDS TO RETRIEVE CARGO. I HAVE BURNED MY LEG TWICE UNLO... Read more
2 injured
Incident date: Sep 10, 2007
DRIVING TO WORK AND POWER STEERING SYSTEM FAILED WITHOUT WARNING. THIS FAILURE CREATED A DANGEROUS SITUATION. I WAS ABLE TO CONTROL THE CAR, BUT IT TOOK A TREMENDOUS AMOUNT OF EFFORT. HAD MY WIFE BEEN DRIVING, IT IS LIKELY THAT SHE WOULD LOST CONTROL. *JB
Incident date: Jun 1, 2007
TL*THE CONTACT OWNS A 2002 MINI COOPER. WHILE DRIVING 60 MPH, THE CONTACT FELT A BUMP COMING FROM THE FRONT OF THE VEHICLE AND STATED THAT THE VEHICLE DROVE ROUGHLY. THE DEALER STATED THAT THE VEHICLE NEEDED A NEW TRANSMISSION. AS OF SEPTEMBER 6, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE DEALER STATED THAT HER VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 02V201000 (POWER TRAIN: MANU... Read more
Incident date: Sep 4, 2007
I NEED A NEW TRANSMISSION AT ONLY 58,000 MILES FOR MY 03 MINI COOPER. THE MANUFACTURER HAS OFFERED TO PAY FOR THE TRANSMISSION, BUT I'M BEING ASKED TO PAY $2,500 FOR LABOR. I'VE NEVER HEARD OF A TRANSMISSION CRASHING AT 60,000 AND I'M SURPRISED THAT BMW AND MINI AREN'T DOING MORE TO KEEP ME AS A LOYAL CUSTOMER. *TR
Incident date: Nov 1, 2006
COMPLETE CATASTROPHIC FAILURE OF THE FRONT PASSENGER STRUT, STRUT TOWER, MOUNT AND LOWER CONTROL ARM BUSHING CAUSED BY AN IMPERFECTION ON A PUBLIC, WELL TRAVELED ROAD. REPORTS ON ENTHUSIAST FORUMS OF OVER 216 OTHERS SUFFERING THE SAME FAILURE ON THE SAME MODEL CAR AND A REPORT IN THE SEPT-OCT 2007 EDITION OF MC2 MAGAZINE CITING THE NEED TO LOOK FOR THESE COMMON FLAWS ON THIS MODEL CAR WHEN CONSIDE... Read more
MINI
COOPER US
(2007) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Sep 5, 2007
Incident date: Aug 24, 2007
I PARKED MY CAR AFTER ARRIVING AT MY FRIENDS HOUSE, WHICH WAS APPROX. A TWO HOUR DRIVE. AFTER REACHING INSIDE OF THE HATCHBACK TO GRAB LUGGAGE OUT OF MY 2007 MINI COOPER 'S' I WAS BURNED ON MY LEG BY THE TAILPIPE. AFTER STEPPING AWAY FROM THE VEHICLE MY LEG WAS RED IN TWO SPOTS (TWIN-PIPE) AND THEN BUBBLED IN THE NEXT SEVERAL HOURS AND SCABBED. I NOTICED THAT THE TAIL PIPE EXTENDS BEYOND THE B... Read more
1 injured
Incident date: Aug 28, 2007
I RECENTLY WAS DRIVING HOME FROM SACRAMENTO WHEN MY CAR STOPPED DRIVING ON THE FREEWAY.... LUCKILY I WAS ABLE TO PULL OFF TO THE SIDE AND CALL FOR HELP... THE CAR WAS STILL RUNNING AND THE RPM'S WERE GOING UP, BUT WOULD NOT DRIVE OR REVERSE. I HAD NO IDEA WHAT THE PROBLEM WAS ESPECIALLY SINCE I HAD JUST HAD THE SECOND INSPECTION SERVICE ON THE CAR ON 4/10/2007 AT THE COST OF $850. THE CAR HAD NOT ... Read more
Incident date: Aug 24, 2007
1) NO SIGNIFICANT EVENT LEADING UP TO FAILURE 2) POWER STEERING PUMP FAILURE, NO STEERING ABILITY IN VEHICLE 3) NO CORRECTION KNOWN FOR SUDDEN LOSS OF STEERING. PARTS TO BE REPAIRED BELIEVED TO BE STEERING PUMP AND POTENTIAL STEERING RACK. *TR
Incident date: Aug 13, 2007
TL*THE CONTACT OWNS A 2002 BMW MINI COOPER. WHILE DRIVING 35 MPH HE NOTICED SMOKE COMING FROM THE REAR OF THE VEHICLE, AS WELL AS PIECES OF BURNING PLASTIC FALLING FROM THE VEHICLE. HE ATTEMPTED TO APPLY THE BRAKES HOWEVER, THE VEHICLE WOULD NOT STOP. HE THEN NOTICED FLAMES COMING FROM THE ENGINE. HE WAS ABLE TO PULL OVER AND TRIED TO CONTAIN THE FIRE HOWEVER, THE FIRE CONTINUED TO SPREAD INTO... Read more
Fire
Incident date: Jul 15, 2007
TL*THE CONTACT OWNS A 2007 MINI COOPER (NA). THE CONTACT STATED THAT THE HOOD OF THE VEHICLE WOULD REACH 200 DEGREES AFTER IT WAS PARKED. THE WASHER JETS THAT REST ON THE HOOD LEAKED WATER WHEN THE HOOD WAS HOT. THE FAILURE OCCURRED EACH TIME AFTER THE VEHICLE WAS DRIVEN. THE DEALER STATED THAT THE TEMPERATURE WAS NORMAL. THE CONTACT BELIEVES THAT THE HEAT WAS CAUSED BY THE TURBO CHARGER. TH... Read more
MINI
COOPER
(2003) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Aug 10, 2007
Incident date: Apr 16, 2007
TL*THE CONTACT OWNS A 2003 MINI COOPER. IN APRIL OF 2007, THE ABS LIGHT ILLUMINATED TWICE AND HAS REMAINED LIT EVER SINCE. THE VEHICLE WAS STILL UNDER WARRANTY WHEN THE LIGHT FIRST ILLUMINATED. CURRENTLY, THE VEHICLE IS NO LONGER UNDER WARRANTY AND THE ABS HAS FAILED AGAIN. THE CURRENT MILEAGE WAS 76,200 AND FAILURE MILEAGE WAS 72,500. UPDATED 09/10/07 *TR
Incident date: Aug 9, 2007
TL*THE CONTACT OWNS A 2002 MINI COOPER. WHILE DRIVING 65 MPH, THE SHIFT CABLE COMPLETELY DETACHED FROM THE MANUAL TRANSMISSION AND PREVENTING THE CONTACT FROM SHIFTING GEARS. THE VEHICLE WAS TOWED TO A TRANSMISSION SPECIALTY SHOP AND THEY RECONNECTED THE SHIFT CABLE. BMW STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NUMBER 02V201000 (POWER TRAIN:MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY). ... Read more
Incident date: Jul 31, 2007
PURCHASED A 2007 MINI COOPER IN APRIL OF THIS YEAR, AND THERE ARE TWO ISSUES THEY REFUSE TO LOOK AT OR FIX: 1. THE SPEEDOMETER REGISTERS 7% FASTER THAN THE ACTUAL SPEED. 2. THE ODOMETER REGISTERS 1% MORE THAN THE ACTUAL MILEAGE. THEY CLAIM BOTH OF THESE ARE WITHIN ACCEPTABLE LEVELS. *JB
MINI
COOPER S
(2006) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Jul 26, 2007
Incident date: Jul 20, 2007
I HAVE A 2006 MINI COOPER JOHN COOPER WROKS GP. THE DSC (DIRECTIONAL STABILITY CONTROL), LOW TIRE WARNING LIGHT, AND ABS (ANTI LOCK BRAKING) WARNING LIGHTS CAME ON AS I TRAVELED ON THE INTERSTATE. NO INCIDENT OCCURRED TO CAUSE A FAILURE. THE ABS AND DSC SYSTEMS DO NOT WORK, OR WORK INAPPROPRIATELY. DISCUSSING THIS WITH OTHER MINI COOPER OWNERS WITH THE SO CALLED WORKS BRAKES, I FIND OUT IT... Read more
Incident date: Jul 20, 2007
I HAVE A 2006 MINI COOPER JOHN COOPER WROKS GP. THE DSC (DIRECTIONAL STABILITY CONTROL), LOW TIRE WARNING LIGHT, AND ABS (ANTI LOCK BRAKING) WARNING LIGHTS CAME ON AS I TRAVELED ON THE INTERSTATE. NO INCIDENT OCCURRED TO CAUSE A FAILURE. THE ABS AND DSC SYSTEMS DO NOT WORK, OR WORK INAPPROPRIATELY. DISCUSSING THIS WITH OTHER MINI COOPER OWNERS WITH THE SO CALLED WORKS BRAKES, I FIND OUT IT... Read more
Incident date: Jul 24, 2007
SUDDEN AND INTERMITTENT POWER STEERING FAILURE MAINTAINING CONTROL OF VEHICLE BECAME DIFFICULT SCHEDULED FOR REPAIR. *TR
Incident date: Apr 20, 2007
THE POWER STEERING PUMP FAILED ON MY 2003 MINI COOPER. IT WENT THROUGH STAGES OF OPERATION AND NON-OPERATION BEFORE FINALLY GOING OUT ALL TOGETHER. I WAS CHARGED $1,000 TO REPLACE. *JB
Incident date: May 23, 2007
TL*THE CONTACT OWNS A 2002 MINI COOPER. THE CONTACT STATED THAT HER TRANSMISSION FAILED WHILE DRIVING 30 MPH. THE DEALER INFORMED HER THAT THERE IS WARRANTY EXPIRED THAT COVERED THE TRANSMISSION. THE VEHICLE HAS A CVT TRANSMISSION AND, ACCORDING TO THE NHTSA WEBSITE, THERE ARE MANY OTHERS WITH THIS SAME FAILURE. THE COMPUTER CHIP WAS REPLACED THREE TIMES AFTER STALLING ON THREE SEPARATE OCCASI... Read more
Incident date: Jul 23, 2007
TL*THE CONTACT OWNS A 2003 MINI COOPER S. WHILE DRIVING 40 MPH, THE VEHICLE CAUGHT FIRE. THE CONTACT PULLED OVER AND DOUSED THE VEHICLE WITH A BUCKET OF WATER. THE DEALER AND THE POLICE WERE NOT NOTIFIED. THE VEHICLE IS PARKED IN HIS GARAGE. THE CONTACT DISCOVERED FROM THE NHTSA WEBSITE THAT THERE ARE APPROXIMATELY EIGHT OTHERS WHO HAVE FILED COMPLAINTS REGARDING THE SAME FAILURE. THE CURREN... Read more
Fire
Incident date: Jul 23, 2007
WE HAVE A 2003 MINI COOPER S THAT SPONTANEOUSLY CAUGHT ON FIRE TODAY. I WAS DRIVING ABOUT 40 MPH WHEN I SMELLED SOMETHING AND THE POWER STEERING JUST QUIT WORKING. I CAME TO A STOP, THEN SMOKE CAME OUT FROM THE SIDE OF THE CAR. I PULLED INTO A PARKING LOT AND OPENED THE HOOD - THERE WAS A FIRE UNDER THE EXHAUST BY THE POWER STEERING PUMP. I WAS ABLE TO GET A BUCKET OF WATER AND PUT THE FIRE OU... Read more
Fire
Incident date: Jul 20, 2007
2003 MINI COOPER S. BOTH WINDOWS ARE STUCK AND DO NOT WORK. HAD BOTH MOTORS REPLACED UNDER WARRANTY. WINDOWS HAVE FAILED AGAIN AND NOW THE CAR'S WARRANTY HAS EXPIRED. *TR
Incident date: Jun 25, 2007
TL*THE CONTACT OWNS A 2003 MINI COOPER. WHILE DRIVING 50 MPH, THE RPMS INCREASE AND THE TRANSMISSION MAKES NOISES WHEN SHIFTING GEARS. THE VEHICLE WAS INSPECTED BY A DEALER WHO STATED THAT THE CVT TRANSMISSION NEEDED TO BE REPLACED. THE CURRENT MILEAGE IS 91,991 AND FAILURE MILEAGE WAS 89,000.
Incident date: Jun 26, 2007
WHILE DRIVING HOME FROM WORK IN THE 2002 MINI COOPER THE CAR HAD ABOUT 70,000 MILLES ON IT AND I NOTICED THE TEMPERATURE GAUGE GOING UP, AND ASSUMED MY CAR WAS JUST OVERHEATING. I PULLED INTO A SERVICE STATION AND PUT SOME WATER IN THE COOLANT RESERVOIRAND THE TEMPERATURE GAUGE RETURNED TO NORMAL, SO I CONTINUED TO DRIVE. AFTER ABOUT 10 MINUTES I NOTICED THE TEMPERATURE GAUGE INCREASED AGA... Read more
Fire
Incident date: Sep 13, 2006
PARKING THE VEHICLE AFTER A 35 MI COMMUTE TO WORK WITH THE IGNITION WAS TURNED OFF THE ELECTRO HYDRAULIC STEERING PUMP CONTINUED TO RUN. THE ONLY WAY TO TURN THE PUMP OFF AND AVOID OVERHEATING WAS TO DISCONNECT THE BATTERY. THE FAILURE WAS CORRECTED BY REPLACEMENT OF THE ELECTO HYDROLIC STEERING PUMP. OLD PART IS NOT AVAILABLE. *AK
Incident date: May 10, 2007
POWER STEERING FAILURE AND SOON AFTER ELECTRICAL SMELLING SMOKE STARTED TO COME OUT FROM UNDER THE HOOD. UPON INSPECTION AT THE DEALERSHIP SOME OF THE WIRES HAD MELTED AND THE POWER STERRING MOTOR WAS BURNT OUT.
Incident date: Jun 27, 2007
MY CAR WAS BROUGHT INTO THE DEALERSHIP FOR AN OIL CHANGE AND REAR BRAKE REPAIR ON TUESDAY (JUNE 26, 2007). WEDNESDAY EVENING (JUNE 27, 2007) THE CAR WAS DRIVEN 15 MINUTES, PARKED FOR ALMOST AN HOUR, THEN DRIVEN A MERE 30 SECONDS TO CHANGE TO A DIFFERENT PARKING SPOT. WALKED AWAY FOR A MINUTE AND NOTICED SMOKE COMING FROM THE FRONT OF THE CAR. UPON OPENING THE BONNET, THERE WAS FLAMES COMING FRO... Read more
Fire
Incident date: Jun 27, 2007
MY CAR WAS BROUGHT INTO THE DEALERSHIP FOR AN OIL CHANGE AND REAR BRAKE REPAIR ON TUESDAY (JUNE 26, 2007). WEDNESDAY EVENING (JUNE 27, 2007) THE CAR WAS DRIVEN 15 MINUTES, PARKED FOR ALMOST AN HOUR, THEN DRIVEN A MERE 30 SECONDS TO CHANGE TO A DIFFERENT PARKING SPOT. WALKED AWAY FOR A MINUTE AND NOTICED SMOKE COMING FROM THE FRONT OF THE CAR. UPON OPENING THE BONNET, THERE WAS FLAMES COMING FRO... Read more
Fire
Incident date: Jun 27, 2007
MY CAR WAS BROUGHT INTO THE DEALERSHIP FOR AN OIL CHANGE AND REAR BRAKE REPAIR ON TUESDAY (JUNE 26, 2007). WEDNESDAY EVENING (JUNE 27, 2007) THE CAR WAS DRIVEN 15 MINUTES, PARKED FOR ALMOST AN HOUR, THEN DRIVEN A MERE 30 SECONDS TO CHANGE TO A DIFFERENT PARKING SPOT. WALKED AWAY FOR A MINUTE AND NOTICED SMOKE COMING FROM THE FRONT OF THE CAR. UPON OPENING THE BONNET, THERE WAS FLAMES COMING FRO... Read more
Fire
Incident date: Jun 24, 2007
TL*THE CONTACT OWNS A 2006 MINI COOPER S. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT WOULD NOT LOCK INTO THE UPRIGHT POSITION. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE CURRENT MILEAGE IS 8,600 AND FAILURE MILEAGE WAS 7,000.
Incident date: May 30, 2007
BACK IN LATE SEPTEMBER 2006 I PURCHASED A 06 MINI COOPER S (DEALERS DEMO WITH 380 MILES). THE WEEK AFTER I GOT IT, I NOTICED THAT IT PULLED HARD TO THE RIGHT WHEN BRAKING. I TOOK THE CAR TO THE DEALER AND THE FIRST TIME THEY TOLD ME THAT IT WAS NORMAL BECAUSE OF THE ROAD'S PITCH. AFTER THAT I NOTICED THAT THE WHEEL ALIGNMENT STARTED TO GET BAD. I TOOK THE CAR TO THE DEALER TO CHECK A COUPLE OF T... Read more
Incident date: May 25, 2006
TL-CALLER OWNS A 2003 BMW MINI COOPER. CURRENT MILEAGE 104650. FAILURE MILEAGE 99330. WHILE GOING AROUND A TURN AT 40 MPH, IT BECAME HARD TO TURN THE CAR AND HE KNEW THAT THE POWER STEERING HAD FAILED AND HE DROVE THE CAR COME. HE PURCHASED THE REPLACEMENT PART FROM THE DEALER AND INSTALLED IT. WEATHER WAS DRY. TEMPERATURE WAS APPROXIMATELY 30 DEGREES. KTF THE CONSUMER STATED BOTH FAILURES WERE... Read more
Incident date: Apr 28, 2007
BMW 2001 325XI REAR COIL FAILURE. COIL FAILED ONE COIL UP FROM BOTTOM. EVIDENCE OF FATIGUE CRACK-SHINY AREA WITH DUCTILE AREA FROM FINAL LOAD FAILURE. EVIDENCE OF ADDITIONAL SMALL STARTING CRACK. EXTERNAL SURFACE COATING FAILED AT POINT OF CONTACT WITH LOWER SUPPORT RUSTED. *AK
Incident date: Apr 24, 2007
OVERNIGHT A STRESS FRACTURE APPEARED ON THE DRIVERS SIDE LOWER WINDSHIELD. TEMPERATURES WERE AROUND 60 F SO WOULD NOT HAVE CONTRIBUTED. THERE WAS A SMALL JUNK OF GLASS BLOWN OUT OF CRACK, BUT NO IMPACT MARKS ALONG CRACK. *JB
Incident date: May 15, 2006
2003 MINI COOPER S I DROVE TO WORK AS ON ANY OTHER DAY AND PULLED INTO MY USUAL PARKING SPOT. ABOUT 10 MINUTES LATER MY CAR ALARM WENT OFF. WHEN I WENT OUTSIDE TO CHECK, ALL THE ELECTRICAL SYSTEMS WERE GOING NUTS - DOOR LOCKS, LIGHTS, THE ALARM, ETC. I SAW A LITTLE BIT OF SMOKE COMING FROM UNDER THE HOOD. I POPPED THE HOOD AND BOOT, PULLED OUT MY FIRE EXTINGUISHER, BUT DIDN'T SEE FLAMES. I SMELLED... Read more
Fire
Incident date: Apr 21, 2007
DRIVING NORMALLY, NOTICED THAT THE POWER STEERING WAS NOT WORKING. THE CAR WAS VERY DIFFICULT TO STEER. PARKED CAR AND NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. LOOKED UNDER HOOD, NOTICED SMOKE GETTING WORSE, SO I DROVE THE CAR UP TO STREET LEVEL FROM GARAGE. LOOKED UNDER HOOD AND THERE WAS A SMALL FIRE STARTING AT THE LOWER REAR OF THE ENGINE. I WAS ABLE TO USE FIRE EXTINGUISHERS TO PUT O... Read more
Fire
Incident date: Apr 11, 2007
TL* - THE CONTACT OWNS A 2002 MINI COOPER. THE DRIVER AND PASSENGER DOORS WOULD NOT OPEN IF THE VEHICLE WAS LOCKED WITH THE REMOTE. THE DEALER WAS CALLED AND AN ESTIMATE FOR THE REPAIR WAS GIVEN OVER THE PHONE. THE COMPONENT THAT NEEDED TO BE REPLACED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGE WERE 18,500.
Incident date: Apr 12, 2006
I HAVE HAD A SECOND STRESS FRACTURE IN MY FRONT WINDSHIELD IN THE PAST 6 MONTHS AND MINI USA DOES NOT WANT TO TAKE RESPONSIBILITY. THEY KNOW THAT THEY HAVE A PROBLEM WITH STRESS FRACTURES, BUT WILL NOT FESS UP TO IT. THEY ARE STATING THAT THERE IS A PINHEAD SIZED CHIP IN THE WINDSHIELD, BUT SINCE WHEN WILL A PINHEAD SIZED CHIP CREATE A FOOT LONG FRACTURE IN MY WINDSHIELD. *AK