Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
MINI
COOPER CONVERTIBLE
(2005) - STEERING
Apr 5, 2010
Incident date: Apr 4, 2010
I WAS DRIVING ON THE HIGHWAY WHEN I NOTICED MY STEERING FELT "TIGHT". IT WAS DIFFICULT TO NAVIGATE A CURVE. I TRIED TO PULL INTO A REST AREA WHEN I REALIZED I HAD ALMOST NO STEERING ABILITY. I WAS ABLE TO TURN THE CAR BY USING BOTH HANDS. I ALMOST CRASHED ON THE RAMP. IT WAS A VERY SCARY EXPERIENCE. THE PROBLEM IS STILL THERE. I SPOKE WITH THE DEALER. IT IS MY POWER STEERING PUMP. IT IS A VERY EX... Read more
Incident date: Apr 5, 2010
TL* THE CONTACTS OWNS A 2003 MINI COOPER S. THE CONTACT STATED THE POWER STEERING FAILED INTERMITTENTLY. HE CONFIRMED THAT WHEN SHUTTING OFF THE ENGINE FOR A FEW MOMENTS THE POWER STEERING WOULD RESET ITSELF ONCE IT RESTARTED. NEITHER THE DEALER NOR MANUFACTURER WAS CONTACTED TO REPORT THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 80,000. UPDATED 11/03/10. *LJ
Incident date: Apr 1, 2010
I WAS DRIVING ON I-95N WHEN THE STEERING BECAME ALL TIGHT LIKE I COULDN'T TURN THE WHEEL. NO INDICATIOR LIGHTS CAME ON. I REACHED MY DESTINATION, SHUT THE CAR OFF FOR SEVERAL MIN, GOT IN STARTED IT UP AND IT WAS FINE. GOT BACK ON I-95S AND 5 MIN LATER THE STEERING WHEEL FELT LIKE IT WAS LOCKED UP I COULDN'T TURN IT. AGAIN NO WARNINGS!!!!! ARE YOU PEOPLE GOING TO WAIT TILL SOME ONE IS KILLED TO MAK... Read more
Incident date: Mar 28, 2010
MINI COOPER POWER STEERING FAILURE. NEED TO MANEUVER VEHICLE TO AVOID A COLLISION WITH ANOTHER AND ON COMING VEHICLE. STEERING WHEEL LOCKED-UP AND DRIVER WAS DISTRACTED. THIS POWER STEERING FAILURE WAS A RESULT OF FAILED POWER STEERING PUMP. THIS FAILURE WAS CORRECTED BY A REPAIR. COSTING 850.00 US DOLLARS. OLD PART IS AVAILABLE
Incident date: Nov 15, 2009
2003 MINI COOPER S. MY WIPER MOTOR DIED IN A HEAVY RAINSTORM, OR SO I THOUGHT. DRIVING WITHOUT THE WIPERS IN HILO, HI WHERE I LIVE WITH 140" A YEAR OF RAIN CAN BE DEADLY WHEN WIPERS DON'T WORK. IT IS A WELL DOCUMENTED DEFECT AFFECTING ALL ORIGINAL 02-06 MINIS. SEE HERE FOR DETAILS. I REPAIRED MINE SIMPLY BY GROUNDING THE WIPER MOTOR TO ANYWHERE ELSE ON THE CAR. I HAD TO DRIVE 3 WEEKS WITHOUT WIPER... Read more
Incident date: Nov 1, 2008
2004 MINI COOPER WITH MOTOR MOUNT, ELECTRICAL, FLAT TIRE SENSORS ISSUES. CVT TRANSMISSION REPLACEMENT RECOMMENDED. *TGW ONE DAY WHILE DRIVING ON THE HIGHWAY, THE VEHICLE JUST STOPPED; DEAD NO POWER. THE CONSUMER STATED THE VEHICLE IS SITTING IN THE GARAGE UN-DRIVABLE BECAUSE SHE DOESN'T HAVE THE $8,000 TO REPLACE THE CVT TRANSMISSION. *JB
Incident date: Nov 1, 2008
2004 MINI COOPER WITH MOTOR MOUNT, ELECTRICAL, FLAT TIRE SENSORS ISSUES. CVT TRANSMISSION REPLACEMENT RECOMMENDED. *TGW ONE DAY WHILE DRIVING ON THE HIGHWAY, THE VEHICLE JUST STOPPED; DEAD NO POWER. THE CONSUMER STATED THE VEHICLE IS SITTING IN THE GARAGE UN-DRIVABLE BECAUSE SHE DOESN'T HAVE THE $8,000 TO REPLACE THE CVT TRANSMISSION. *JB
Incident date: Nov 1, 2008
2004 MINI COOPER WITH MOTOR MOUNT, ELECTRICAL, FLAT TIRE SENSORS ISSUES. CVT TRANSMISSION REPLACEMENT RECOMMENDED. *TGW ONE DAY WHILE DRIVING ON THE HIGHWAY, THE VEHICLE JUST STOPPED; DEAD NO POWER. THE CONSUMER STATED THE VEHICLE IS SITTING IN THE GARAGE UN-DRIVABLE BECAUSE SHE DOESN'T HAVE THE $8,000 TO REPLACE THE CVT TRANSMISSION. *JB
Incident date: Nov 1, 2008
2004 MINI COOPER WITH MOTOR MOUNT, ELECTRICAL, FLAT TIRE SENSORS ISSUES. CVT TRANSMISSION REPLACEMENT RECOMMENDED. *TGW ONE DAY WHILE DRIVING ON THE HIGHWAY, THE VEHICLE JUST STOPPED; DEAD NO POWER. THE CONSUMER STATED THE VEHICLE IS SITTING IN THE GARAGE UN-DRIVABLE BECAUSE SHE DOESN'T HAVE THE $8,000 TO REPLACE THE CVT TRANSMISSION. *JB
Incident date: Mar 21, 2010
TL*THE CONTACT OWNS A 2002 MINI COOPER S. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH AND THE POWER STEERING FAILED. HE STATED THAT THE POWER STEERING FAILURE OCCURRED NO MATTER THE SPEED AND HAS OCCURRED AT OTHER SPEED LEVELS. HE CALLED THE DEALERSHIP AND WAS TOLD THAT THEY WOULD NOT INSPECT THE VEHICLE WITHOUT HIM PAYING A DIAGNOSTIC FEE. THE VEHICLE HAD NOT BEEN INSPECTED OR R... Read more
Incident date: Aug 15, 2009
TL* THE CONTACT OWNS A 2004 MINI COOPER. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE CONTACT NOTICED STEERING BECAME EXTREMELY DIFFICULT. AFTER THE INITIAL FAILURE, THE STEERING PROBLEMS BECAME INTERMITTENT. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 78,000. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Incident date: Mar 26, 2010
SUDDEN FAILURE OF POWER STEERING ASSIST IN TRAFFIC I WAS BARELY ABLE TO CONTROL CAR.
Incident date: Feb 10, 2010
R56 MCS MINI 2007 - BOUGHT USED IN SEPT 09 HAD THE "COLD START RATTLE" BUT DIDN'T KNOW WHAT IT WAS AT THE TIME. ENGINE LIGHT CAME ON AT 38,000 DEALER REPLACED TIMING CHAIN . ON THE WAY HOME VACUUM PUMP SEIZED CAUSING DAMAGE TO THE VALUES. DEALER SENT PICTURES TO MINI AND THE DECISION WAS MADE TO REPLACE THE ENGINE WITH A NEW ONE.
Incident date: Jun 15, 2009
TL* THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WOULD FAIL WITHOUT PRIOR WARNING. WHEN THIS WOULD OCCUR, THE CONTACT COULD NOT CONTROL THE STEERING WHEEL IN EITHER DIRECTION. THE DEALER STATED THAT THE FAILURE WAS COMMON IN HIS YEAR, MAKE AND MODEL AND RECOMMENDED REPLACING THE POWER STEERING PUMP. THE CONTACT CONFIRMED THAT THE ... Read more
Incident date: Mar 18, 2010
TRANNY WENT ON MY 2006 S MANUAL AT 20K, 3 WEEKS OUT OF WARRANTY. I BROUGHT IT IN 5 WEEKS EARLIER WHILE STILL UNDER WARRANTY AND TOLD THEM THAT IT WAS SLIPPING OUT OF GEAR. THEY SAID ?THEY COULD NOT REPLICATE THE PROBLEM?. I REALIZE NOW THAT THEY CHOSE THESE WORDS CAREFULLY. 5 WEEKS AND 1000 MILES LATER, JUST OUR OR WARRANTY IT BLEW. SAID THE TRANNY FLUID WAS DARK AND FULL OF SHARDS. DID THEY NOT C... Read more
Incident date: Mar 3, 2010
MY 2004 MINI COOPER HAD A BAD FUEL LEAK FROM THE FUEL RAIL THAT SITS ON TOP OF THE ENGINE CONNECTED TO THE FUEL INJECTORS. MY WIFE WAS DRIVING IT TO WORK WHEN SHE WAS ALL MOST OVERCOME BY GAS FUMES. WHEN SHE GOT TO WORK SHE NOTICED THAT SHE HAD LOST A HALF A TANK OF GAS. I HAD THE CAR TOWED TO VISTA MOTORS IN POMPANO BCH. FL. ON SAMPLE ROAD AND THE MINI SERVICE MANAGER TOLD ME THAT HE HAD NEVER ... Read more
Incident date: Mar 20, 2009
(2005 MINI COOPER TRANSMISSION) VEHICLE DOES NOT MOVE FROM STANDING POSITION WHEN ACCELERATOR DEPRESSED. SUDDENLY JUMPS INTO GEAR (IN DRIVE OR REVERSE POSITION). NEEDED TO STEP ON THE BRAKES IMMEDIATELY TO PREVENT ACCIDENT. ALSO LACKS ACCELERATION WHILE PASSING ON THE HIGHWAY.. UPDATED 03/30/10 *BF SPORADIC INITIALLY. BECAME MORE FREQUENT OVER THE NEXT TWO MONTHS (JANUARY TO MARCH 2009 TI... Read more
Incident date: Jan 10, 2009
TL*THE CONTACT OWNS A 2003 MINI COOPER. WHEN THE CONTACT DROVE THE VEHICLE AT ANY VARIOUS SPEEDS SHE NOTICED THAT THE POWER STEERING WOULD SUDDENLY BEGIN TO MALFUNCTION WITHOUT WARNING. THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED WHEN THE COMPLAINT WA... Read more
MINI
COOPER CONVERTIBLE
(2005) - POWER TRAIN:AUTOMATIC TRANSMISSION
Mar 18, 2010
Incident date: Mar 12, 2010
HI, I'M WRITING TO REPORT THAT MY 2005 MINI COOPER, WITH LESS THAN 43K MILES IS IN NEED OF A THIRD TRANSMISSION. I NEARLY DID NOT MAKE IT HOME ONE EVENING BECAUSE THE JERKING MOTION THE CAR WAS MAKING AND BECAUSE THE ENGINE JUST FELT LIKE IT WAS GOING TO SHUT OFF. I NEARLY STALLED ON THE HIGHWAY, WHILE IN TRAFFIC. THE FIRST TRANSMISSION, WHILE UNDER WARRANTY WAS REPLACED IN NOVEMBER 2007 AT 28K ... Read more
Incident date: Mar 16, 2010
2008 MINI COOPER S CLUTCH FAILURE #1 @ APPROXIMATELY 23K #2 CLUTCH FAILURE @ 36K IN BOTH CASES IT LEFT THE DRIVER STRANDED IN THE MIDDLE OF TRAFFIC AND NEEDING A TOW TO THE DEALERSHIP! *TR
Incident date: Jan 18, 2010
DEFECT INITIALLY OCCURRED AT NIGHT TIME IN RUSH HOUR TRAFFIC: DASH-LIGHTS WENT OUT, TURN INDICATOR NOT FUNCTIONAL, HEATER BLOWER STOPPED WORKING (CAUSING FOGGING OF WINDSHIELD/WINDOWS), AIR BAG LIGHTS WENT ON, SEAT BELT LIGHT ON CONSEQUENTLY HAD TO PULL ON THE SIDE OF ROAD (LIMITED VISIBILITY, NO SPEED INDICATOR, COULD NOT OPERATE VEHICLE SAFELY). A COUPLE OF ATTEMPTS AT IGNITION CYCLING PA... Read more
Incident date: Jan 18, 2010
DEFECT INITIALLY OCCURRED AT NIGHT TIME IN RUSH HOUR TRAFFIC: DASH-LIGHTS WENT OUT, TURN INDICATOR NOT FUNCTIONAL, HEATER BLOWER STOPPED WORKING (CAUSING FOGGING OF WINDSHIELD/WINDOWS), AIR BAG LIGHTS WENT ON, SEAT BELT LIGHT ON CONSEQUENTLY HAD TO PULL ON THE SIDE OF ROAD (LIMITED VISIBILITY, NO SPEED INDICATOR, COULD NOT OPERATE VEHICLE SAFELY). A COUPLE OF ATTEMPTS AT IGNITION CYCLING PA... Read more
Incident date: Jan 18, 2010
DEFECT INITIALLY OCCURRED AT NIGHT TIME IN RUSH HOUR TRAFFIC: DASH-LIGHTS WENT OUT, TURN INDICATOR NOT FUNCTIONAL, HEATER BLOWER STOPPED WORKING (CAUSING FOGGING OF WINDSHIELD/WINDOWS), AIR BAG LIGHTS WENT ON, SEAT BELT LIGHT ON CONSEQUENTLY HAD TO PULL ON THE SIDE OF ROAD (LIMITED VISIBILITY, NO SPEED INDICATOR, COULD NOT OPERATE VEHICLE SAFELY). A COUPLE OF ATTEMPTS AT IGNITION CYCLING PA... Read more
Incident date: Jan 18, 2010
DEFECT INITIALLY OCCURRED AT NIGHT TIME IN RUSH HOUR TRAFFIC: DASH-LIGHTS WENT OUT, TURN INDICATOR NOT FUNCTIONAL, HEATER BLOWER STOPPED WORKING (CAUSING FOGGING OF WINDSHIELD/WINDOWS), AIR BAG LIGHTS WENT ON, SEAT BELT LIGHT ON CONSEQUENTLY HAD TO PULL ON THE SIDE OF ROAD (LIMITED VISIBILITY, NO SPEED INDICATOR, COULD NOT OPERATE VEHICLE SAFELY). A COUPLE OF ATTEMPTS AT IGNITION CYCLING PA... Read more
Incident date: Jan 18, 2010
DEFECT INITIALLY OCCURRED AT NIGHT TIME IN RUSH HOUR TRAFFIC: DASH-LIGHTS WENT OUT, TURN INDICATOR NOT FUNCTIONAL, HEATER BLOWER STOPPED WORKING (CAUSING FOGGING OF WINDSHIELD/WINDOWS), AIR BAG LIGHTS WENT ON, SEAT BELT LIGHT ON CONSEQUENTLY HAD TO PULL ON THE SIDE OF ROAD (LIMITED VISIBILITY, NO SPEED INDICATOR, COULD NOT OPERATE VEHICLE SAFELY). A COUPLE OF ATTEMPTS AT IGNITION CYCLING PA... Read more
Incident date: Jan 18, 2010
DEFECT INITIALLY OCCURRED AT NIGHT TIME IN RUSH HOUR TRAFFIC: DASH-LIGHTS WENT OUT, TURN INDICATOR NOT FUNCTIONAL, HEATER BLOWER STOPPED WORKING (CAUSING FOGGING OF WINDSHIELD/WINDOWS), AIR BAG LIGHTS WENT ON, SEAT BELT LIGHT ON CONSEQUENTLY HAD TO PULL ON THE SIDE OF ROAD (LIMITED VISIBILITY, NO SPEED INDICATOR, COULD NOT OPERATE VEHICLE SAFELY). A COUPLE OF ATTEMPTS AT IGNITION CYCLING PA... Read more
Incident date: Jan 23, 2010
THE CAR HAS BEEN AT THE DEALER EVERY OTHER WEEK FOR THE LAST 6 WEEKS. ON COLD STARTS THE CAR WOULD RUN ROUGH, HESITATE ALMOST STALL AND THE HEAT WASN'T WORKING UNLESS YOU WERE DRIVING OR HAD YOUR FOOT ON THE GAS. THEN THE CHECK ENGINE LIGHT CAME ON BROUGHT IT TO THE DEALER THEY REPLACED THE TIMING CHAIN CHANGED THE OIL AND BLED THE COOLANT. A FEW DAYS LATER IT STALLED ON A COLD START AND THE HEAT ... Read more
Incident date: Dec 11, 2009
TL*THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH. THE ENGINE RPMS INCREASED FROM 3,000 TO 5,000. THE FAILURE OCCURRED WHENEVER PROCEEDING TO SLOW DOWN DURING TRAVEL BETWEEN 50-70 MPH. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 62,000. THE CURRENT MILEAGE WAS 72,000.
Incident date: Dec 20, 2009
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) KUMHO TIRE USA.,INCORPORATED AND DISCOUNT TIRE, COMPANY ON 12-18-2009 [XXX] DAUGHTER OF [XXX] PURCHASED TWO TIRES FROM DISCOUNT TIRE COMPANY LOCATED AT 2930 GEORGEBUSBEE PARKWAY NW, KENNESAW GA 30144 SO SHE WOULD HAVE SAFE DRIVING FROM ATLANTA, GEORGIA TO HOUSTON, TEXAS DURING CHRISTMAS AND PAM TOOK A... Read more
Incident date: Mar 20, 2009
MY 2008 MINI COOPER S, WHEN COLD, OFTEN STARTS UP WITH A TREMENDOUS AMOUNT OF RATTLING FROM THE ENGINE. SO MUCH SO THAT IT SOUNDS LIKE A DIESEL (BUT ITS NOT A DIESEL MOTOR). NUMEROUS ONLINE FORUMS HAVE DOCUMENTED THIS PROBLEM, INCLUDING SOME COMPLETE ENGINE FAILURES. IT IS A VERY EXPENSIVE PROBLEM TO FIX AND I WOULD LIKE MINI TO ISSUE A RECALL TO PERMANENTLY FIX THE PROBLEM AND TO HAVE AN UNLIMITE... Read more
Incident date: Oct 15, 2009
TL* THE CONTACT OWNS A 2006 MINI COOPER. HE STATED THAT WHILE DRIVING AT 45 MPH WHEN HE LEANED FORWARD TO ADJUST HIMSELF ON THE SEAT, THE SEAT BROKE AND WENT ALL THE WAY TO THE BACK. THE VEHICLE WAS THEN TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE NO LONGER HAD ANY WARRANTY TO REPAIR. THE CONTACT HAD THE SEAT WELDED SO THAT HE WAS ABLE TO DRIVE IT. THE FAILURE MILEAGE WAS 54000 AND CURRENT MIL... Read more
Incident date: Feb 1, 2010
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). I HAVE A 2004 MINI COOPER S (BMW) THAT I HAVE OWNED FOR ABOUT A YEAR AND A HALF BUT RECENTLY, PAST 3 MONTHS., I HAVE HAD THE POWER STEERING QUIT SUDDENLY ON 3 SEPARATE OCCASIONS. THANKFULLY I WAS NOT ON A HIGH SPEED ROAD AT ANY OF THOSE TIMES BECAUSE WHEN THE POWER STEERING WENT OUT IT I COULD BARELY TUR... Read more
Incident date: Sep 15, 2009
I OWN A 2007 MINI COOPER. THE TAIL PIPE IS LARGE EXTENDS BEYOND THE EDGE OF THE BUMPER. I HAD DRIVEN MY CAR APPROXIMATELY 20 MILES AND PARKED IT, THEN OPENED THE BACK TO RETRIEVE SOME ITEMS FROM THE CARGO AREA. MY LEG CAME INTO CONTACT WITH THE TAIL PIPE AND I RECEIVED A SEVERE BURN WHICH WAS EXTREMELY PAINFUL AND BECAME BLISTERED. THE BURN WAS LARGE AND IN THE SHAPE OF A HALF MOON. THERE IS ... Read more
1 injured
Incident date: Feb 24, 2010
WHEN THE WEATHER IS COLD, THE CENTER CONSOLE CONTROLS (HEAT, REAR DEFOGGER), THE HEADLIGHTS, FRONT/REAR WIPERS WILL NOT FUNCTION. WHEN CAR STARTS TO WARM UP, THOSE ITEMS WILL START WORKING WHEN THE STEERING WHEEL IS TURNED TO EITHER SIDE. WHEN CAR IS FULLY WARMED UP, WILL WORK MOST OF THE TIME UNLESS YOU HIT A BUMP. MINI SHOP SAID IT WAS A BAD COMPUTER - $800 TO FIX. ENGINE HAD AN OIL PLAN LEA... Read more
Incident date: Sep 4, 2009
2008 MINI COOPER S CAUSES FIRE WHILST PARKED IN THE GARAGE AT 2AM, BURNS DOWN ANOTHER CAR AND PROPERTY. THE SUGAR LAND, TEXAS FIRE DEPARTMENT REPORTS THE CAUSE OF ORIGIN OF THE FIRE IS SUSPECTED FROM MINI COOPER. *TR
Fire
Incident date: Oct 15, 2008
DEFECTIVE DESIGN OF TWO DEFLECTORS (UNDER THE VEHICLE'S FRONT BUMPER ' ONE ON EACH SIDE OF THE CAR) APPARENTLY DESIGNED TO FLEX WHEN, AS A RESULT OF THE VEHICLE'S LOW GROUND CLEARANCE, SUCH DEFLECTORS CONTACT THE GROUND DURING NORMAL OPERATION OF THE VEHICLE (E.G., ON DRIVEWAY APRONS, SPEED BUMPS, ETC.). INSTEAD OF FLEXING, THE DEFLECTORS REPEATEDLY FAIL AS A RESULT OF THEIR DEFECTIVE DESIGN. TH... Read more
Incident date: Oct 15, 2008
DEFECTIVE DESIGN OF TWO DEFLECTORS (UNDER THE VEHICLE'S FRONT BUMPER ' ONE ON EACH SIDE OF THE CAR) APPARENTLY DESIGNED TO FLEX WHEN, AS A RESULT OF THE VEHICLE'S LOW GROUND CLEARANCE, SUCH DEFLECTORS CONTACT THE GROUND DURING NORMAL OPERATION OF THE VEHICLE (E.G., ON DRIVEWAY APRONS, SPEED BUMPS, ETC.). INSTEAD OF FLEXING, THE DEFLECTORS REPEATEDLY FAIL AS A RESULT OF THEIR DEFECTIVE DESIGN. TH... Read more
Incident date: Oct 15, 2008
DEFECTIVE DESIGN OF TWO DEFLECTORS (UNDER THE VEHICLE'S FRONT BUMPER ' ONE ON EACH SIDE OF THE CAR) APPARENTLY DESIGNED TO FLEX WHEN, AS A RESULT OF THE VEHICLE'S LOW GROUND CLEARANCE, SUCH DEFLECTORS CONTACT THE GROUND DURING NORMAL OPERATION OF THE VEHICLE (E.G., ON DRIVEWAY APRONS, SPEED BUMPS, ETC.). INSTEAD OF FLEXING, THE DEFLECTORS REPEATEDLY FAIL AS A RESULT OF THEIR DEFECTIVE DESIGN. TH... Read more
Incident date: Jan 31, 2010
OWNER PARKED MINI COOPER AT STORE WENT INSIDE. WHILE IN STORE, HEARD OVER INTERCOM THAT HER VEHICLE WAS ON FIRE. SHE WENT OUTSIDE AND SAW FLAMES UNDERNEATH FRONT OF VEHICLE. FIRE WENT OUT BEFORE FIRE DEPARTMENT ARRIVED. INVESTIGATION FOUND THAT ELECTRO-HYDRAULIC POWER STEERING SYSTEM WIRING HAD OVERHEATED AND BURNED ONLY - NOTHING ELSE IGNITED. THE DAMAGE WAS CONSISTENT WITH THE PREVIOUS EA ANALYS... Read more
Fire
Incident date: Aug 28, 2008
MY COMPLAINT IS NOT ABOUT AN ACCIDENT BUT RATHER AN UNSAFE CONDITION IN MY RELATIVELY NEW MINI COOPER. THE SIZE AND POSITION OF MY INTERIOR REAR VIEW MIRROR SIGNIFICANTLY OBSCURES THE VIEW OF THE ROAD ON RIGHT HAND TURNS (ESPECIALLY ON EXIT RAMPS). I THINK THAT THIS SHOULD BE CORRECTED. *TR
Incident date: Oct 15, 2008
MY 2003 MINI COOPER'S CVT TRANSMISSION STOPPED WORKING ABOUT 1 YEAR AGO. THE MINI HAS 75K MILES (ALL HIGHWAY MILES). TOWED THE CAR TO THE MINI DEALERSHIP. HAD THE MODULAR UNIT REPLACED; HOWEVER THAT WASN'T THE PROBLEM. THE PROBLEM IS THAT THE CVT TRANSMISSION NEEDS TO BE REPLACED. THE COST TO REPLACE IT IS TOO MUCH. IT COST THE TRUE VALUE OF THE CAR...OVER $8,000 TO REPLACE IT. BMW/MINI C... Read more
Incident date: Jan 6, 2010
THE POWER STEERING ON MY 2005 MINI COPPER S FOES OUT INTERMITTENTLY WHICH COULD POTENTIALLY CAUSE A TERRIBLE ACCIDENT. I REFUSE TO PAY MORE THAN 1,000EUROS (SINCE I SERVE OVERSEAS) TO FIX A "KNOWN" PROBLEM THAT BMW MINI CHOOSES TO IGNORE DESPITE THE VALID COMPLAINTS FROM ALL OVER THE WORLD....*TR
Incident date: Feb 12, 2010
THE POWER STEERING PUMP SUDDENLY FAILED. THIS IS AN ELECTRIC-HYDRAULIC STEERING SYSTEM AND THE CAR IS NOT CONTROLLABLE WHEN THE PUMP FAILS. THE CAR HAS BEEN PROPERLY MAINTAINED AND HAS LESS THAN 50,000 MILE. *TR
Incident date: Jan 15, 2010
THE NEW MINIS FROM BMW, RANGING FROM 2002 - 2005, HAVE CHRONIC PROBLEMS WITH THE POWER STEERING FAILING WHILE DRIVING, MAKING THE CARS SUDDENLY IMPOSSIBLE TO STEER. THIS IS NOT AN ISOLATED PROBLEM. I'VE SEARCHED THE WEB AND FOUND HUNDREDS OF PEOPLE COMPLAINING ABOUT THIS VERY SAME THING. HERE'S A LINK TO A BBC STORY ABOUT IT. HTTP://WWW.BBC.CO.UK/BLOGS/WATCHDOG/2009/02/MINI_STEERING_SYSTE... Read more
Incident date: Jan 11, 2010
THE POWER STEERING ON MY 2003 MINI COOPER STOPS WORKING WHILE DRIVING WITHOUT WARNING. IT HAPPENS WHEN GOING STRAIGHT ,AS WELL AS MID-TURN. IT HAS HAPPENED THREE TIMES. I WAS TOLD I MUST REPLACE THE POWER STEERING PUMP. *TR
Incident date: Feb 1, 2010
2005 MINI COOPER CONVERTIBLE WITH APPROX 78,000 MILES. ABOUT A WEEK AGO THE POWER STEERING FAILED WITH NO WARNING DURING COMMUTE. TOOK CAR TO REGULAR LOCAL FOREIGN CAR MECHANICS. POWER STEERING WAS WORKING WHEN THEY EXAMINED SO COULD FIND NO PROBLEM. DAY CAR WAS RETURNED POWER STEERING FAILED AGAIN ON AFTERNOON COMMUTE. CONSISTENTLY HAS FAILED ONCE CAR WARMS UP. TOOK TO MINI YESTERDAY WITH POWER S... Read more
Incident date: Feb 16, 2010
DOOR LOCK MECHANISM FREEZES AND TRAPS DRIVE AND OCCUPANTS INSIDE OF THE VEHICLE. ANYTIME THE TEMPERATURE IS BELOW FREEZING DOOR LOCKS FREEZE. UPON CONTACTING MINI THEIR RESPONSE WAS THAT THEY GET THIS COMPLAINT FREQUENTLY BUT THEY DO NOT HAVE A METHOD TO CORRECT THE PROBLEM. *TR
Incident date: Feb 11, 2010
SUDDEN FAILURE OF THE MANUAL 5 SPEED TRANSMISSION CAUSING CAR TO COME TO A SUDDEN STOP IN AN INTERSECTION, ENDANGERING THE DRIVER AND BLOCKING TRAFFIC. SOMETHING INTERNAL FAILS IN THE TRANSMISSION, CAR COMES TO T SUDDEN STOP, CANT BE PUSHED AS THE WHEELS LOCK UP AND MUST BE TOWED FROM THE ROAD. APPEARS TO BE A COMMON PROBLEM ON MESSAGE BOARDS ON THE WEB. TRANSMISSION MUST BE REPLACED. *TR
Incident date: Feb 15, 2010
2009 MINI COOPER. DRIVING ON HWY.101 WITH FLOW OF TRAFFIC (65-70 MPH) WITH WINDOWS UP. THE ROAD IS CLEAR AND FLAT (I.E., NO CONSTRUCTION). THE BACK SUNROOF JUST EXPLODED, SENDING FRAGMENT SHARDS OF GLASS BLOWING INTO MY CAR. DROVE TO NEAREST GAS STATION AND COVERED THE GAPING HOLE IN THE SUNROOF. WHEN I GOT HOME, I NOTICED THAT ALL EDGES OF THE BROKEN GLASS POINT OUTWARD. I DID NOT HIT ANYTHING ... Read more
MINI
COOPER S CLUBMAN
(2008) - ENGINE AND ENGINE COOLING
Feb 15, 2010
Incident date: Nov 3, 2009
MY 2008 MINI CLUBMAN S WAS PARKED AT THE POST OFFICE, WHEN SOMEONE CAME IN TO TELL ME MY CAR WAS ON FIRE. I RAN OUTSIDE TO FIND SMOKE POURING FROM UNDER THE HOOD, AND CALLED THE FIRE DEPARTMENT. I RAN BACK INSIDE TO GET A FIRE EXTINGUISHER, AND CAME BACK OUT TO FIND FLAMES COMING OUT FROM UNDER THE HOOD, ALONG WITH THE SMOKE. I EMPTIED THE EXTINGUISHER, BUT THE FLAMES KEPT COMING. BY THE TIME THE... Read more
Fire