Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,381 complaints for MINI
Incident date: Aug 25, 2010
I WAS TRAVEL AT A SPEED OF 70 MPH, WHEN MY VEHICLE LOST POWER IMMEDIATELY DOWN TO 15 MPH. THE ENGINE DID NOT SHUT OFF, BUT I COULD NOT ACCELERATE ABOVE 15 MPH. I WAS ABLE TO PULL TO THE RIGHT BECAUSE THE TRAFFIC FLOW WAS SPACED SO I COULD SAFELY PULL OVER. THERE WAS NO WARNING THAT THIS MALFUNCTION WAS GOING TO HAPPEN. THE VEHICLE WAS SAID TO GONE INTO "LIMP MODE". THE ELECTRONIC BELT WAS REPLACED... Read more
Incident date: May 18, 2010
TL*THE CONTACT OWNS A 2005 MINI COOPER. WHILE BACKING OUT OF THE DRIVEWAY AT APPROXIMATELY 5 MPH, A COMPLETE LOSS OF POWER STEERING OCCURRED WITHOUT WARNING. THE CONTACT EXPERIENCED DIFFICULTY TURNING THE STEERING WHEEL AND APPLIED EXCESSIVE FORCE TO STEER THE VEHICLE. THE ENGINE WAS TURNED OFF AND RESTARTED. THE VEHICLE RESUMED WITH NORMAL FUNCTIONING IN THE STEERING WHEEL. THE INTERMITTENT FAILU... Read more
Incident date: Sep 5, 2010
I NOTICED A STRANGE NOISE COMING FROM THE PASSENGER SIDE WHEEL AREA. TOOK THE CAR TO THE DEALER AND POWER STEERING PUMP FAILURE WAS DIAGNOSED. *TR
Incident date: Aug 28, 2010
DRIVING ON THE INTERSTATE, I APPROACH MY EXIT AND AS I COME TO A STOP ON THE EXIT RAMP, THE CAR STALLS AND DIES. CAR WILL NOT RESTART. VEHICLE IS TOWED TO THE CLOSEST DEALERSHIP. AFTER INSPECTION AT THE DEALERSHIP, I AM TOLD THE VACUUM PUMP HAS FAILED CAUSING CATASTROPHIC ENGINE FAILURE. SUGGESTED REPAIR IS ENGINE REPLACEMENT. *TR
Incident date: Sep 2, 2010
I STARTED MY CAR AFTER IT HAD BEEN SITTING PARKED FOR A FEW DAYS, TO FIND THAT MY POWER STEERING HAD COMPLETELY FAILED. THE CAR WAS NEXT TO IMPOSSIBLE TO DRIVE - BUT I HAD TO MOVE IT TO AVOID IT BEING TOWED. WHILE ABLE TO MANEUVER THE CAR WITH GREAT DIFFICULTY, THIS UNPREDICTABLE FAILURE COULD HAVE BEEN CATASTROPHIC HAD I BEEN DRIVING ON THE HIGHWAY, OR IN A DENSELY POPULATED AREA REQUIRING QUIC... Read more
Incident date: Aug 1, 2010
TL*THE CONTACT OWNS A 2004 MINI COOPER. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE THERE WAS NO POWER STEERING FUNCTION. THE CONTACT STATED IN ORDER FOR THE POWER STEERING TO FUNCTION PROPERLY THE VEHICLE HAD TO COOL DOWN AND THAT COULD TAKE HOURS. THE VEHICLE ALSO BECAME VERY DIFFICULT TO DRIVE. THE CONTACT HAS NOT TAKEN THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT NOTICED... Read more
Incident date: Jul 15, 2010
COMPLETE LOSS OF POWER STEERING WHEN WARM CAR IS STARTED. NOT A PROBLEM WHEN CAR IS COLD. REQUIRES APPROXIMATELY 1.5 HOURS FOR CAR TO COOL BEFORE CAR CAN BE STARTED AND SAFELY DRIVEN WITH POWER STEERING RESTORED. WILL BE REPLACING WITH OEM POWER STEERING PUMP. NEW PUMP IS APPROX $600 AND LABOR IS APPROX $150 AT INDEPENDENT MECHANIC. DEALER ESTIMATE IS APPROX $1300. OTHER FAMILY MEMBERS WILL NOT DR... Read more
Incident date: Jul 15, 2010
ON 2005 MINI COOPER S WITH 13,000 MILES THE PASSENGER AIRBAG WARNING LIGHT CAME ON. MINI DIAGNOSED REASON AS FAILURE OF THE SENSOR IN THE PASSENGER SEAT, WHICH WOULD REQUIRE $1100 REPAIR. MINI WILL NOT FIX BECAUSE CAR IS OUT OF WARRANTY. MINI DID NOT STATE WHETHER THE AIRBAG WILL OR WILL NOT FUNCTION. PASSENGER SEAT HAS RARELY BEEN USED. MINI DENIES RESPONSIBILITY. *TR
Incident date: Aug 20, 2010
I HAVE A MINI COOPER 2009 WHICH TODAY MARKS A YEAR OF PURCHASE, FOR ABOUT SEVEN MONTHS HAS BEEN LEADING THE WARRANTY SERVICE DUE TO FAULTY ELECTRICAL SYSTEM, AIR BAG PASSENGER AND THE CAR TURNS OFF WHILE USING. UNFORTUNATELY TO GET THE CAR TO SERVICE NEVER CAN DIAGNOSE THE FAULT. *TR
Incident date: Aug 20, 2010
I HAVE A MINI COOPER 2009 WHICH TODAY MARKS A YEAR OF PURCHASE, FOR ABOUT SEVEN MONTHS HAS BEEN LEADING THE WARRANTY SERVICE DUE TO FAULTY ELECTRICAL SYSTEM, AIR BAG PASSENGER AND THE CAR TURNS OFF WHILE USING. UNFORTUNATELY TO GET THE CAR TO SERVICE NEVER CAN DIAGNOSE THE FAULT. *TR
MINI
COOPER S CONVERTIBLE
(2008) - UNKNOWN OR OTHER
Aug 26, 2010
Incident date: Aug 26, 2010
DEFECT. *TR
Incident date: Aug 25, 2010
2002 MINI COOPER S POWER STEERING PUMP FAILURE. PUMP HAD STOPPED WHILE DRIVING THE CAR PREVIOUSLY. NOW, PUMP CONTINUES TO RUN AFTER TURNING OFF THE ENGINE. *TR
Incident date: Aug 12, 2010
THE WALL NEXT TO THE ACCELERATOR PEDAL IS EXTREMELY HOT TO THE POINT IT CAN BURN YOUR FOOT. THIS IS CAUSED BY THE AC HEATER COMPONENTS WHEN DRIVING AND RUNNING THE AIR CONDITIONER. THE MINI COOPER DEALER DOES NOT HAVE A FIX. THE ONLY FIX THEY HAD WAS A TWO INCH INSULATED TUBE FOR THE COIL PIPE. THIS DID NOT FIX THE PROBLEM AND THEY HAVE NO OTHER SOLUTION. I HAVE TO BE VERY CAREFUL NOT TO BURN MYSE... Read more
Incident date: Jul 1, 2010
2004 MINI COOPER S POWER STEERING FAILURE AFTER <50,000 MILES VERY HARD TO STEER. HAD TO REPLACE THE PUMP. *TR
Incident date: Aug 12, 2010
THE POWER STEERING WENT OUT WHILE GOING UP HILL ON A CURVY TWO LANE ROAD. THE LOSS OF POWER STEERING FORCED ME TO GO INTO THE OTHER LANE, WHERE FORTUNATELY NO CARS WERE PRESENT. IF I WAS GOING DOWN HILL ON THE SAME ROAD I WOULD HAVE DEFINITELY GONE AGAINST THE SIDE OF THE HILL OR OFF THE SIDE OF THE CLIFF IF NOT HITTING AN ON COMING CAR FIRST. THE DEALERSHIP CHARGED ME OVER $1000 TO CHANGE THE ELE... Read more
MINI
COOPER CONVERTIBLE
(2006) - AIR BAGS
Aug 19, 2010
Incident date: Jul 15, 2010
PASSENGER AIRBAG LIGHTS REMAIN ON. *TR
MINI
COOPER
(2006) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Aug 19, 2010
Incident date: Aug 10, 2010
TL* THE CONTACT OWNS A 2006 MINI COOPER. THE CONTACT WAS REACHING OVER THE REAR OF THE VEHICLE IN THE TRUNK WHEN HER LEG WAS BURNED BY THE MUFFLER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR ROUTINE INSPECTION. THE DEALER ADVISED THAT THE BRACKETS WHICH HELD THE MUFFLER IN PLACE HAD RUSTED, ALLOWING THE MUFFLER TO HANG. THE DEALER ADVISED THAT THE VEHICLE WOULD NOT PASS EMISSIONS WITHOUT ... Read more
1 injured
Incident date: Jun 20, 2010
2008 MINI COOPER S. THE VEHICLE HAD A COMPLETE ELECTRICAL AND ENGINE FAILURE WITH NO NOTICE. WHILE DRIVING ON INTERSTATE 287 IN NJ WITH ABSOLUTELY NO NOTICE THE CAR LOST TOTAL POWER. EVERY WARNING LIGHT ILLUMINATED ON THE DASH, ALL GAUGES DROPPED TO ZERO, NO POWER WHATSOEVER FROM THE ENGINE, NO WAY TO OPEN WINDOWS OR DOOR LOCKS AS THEIR WAS A COMPLETE AND TOTAL ELECTRICAL AND MECHANICAL FAILURE OF... Read more
Incident date: Jun 20, 2010
2008 MINI COOPER S. THE VEHICLE HAD A COMPLETE ELECTRICAL AND ENGINE FAILURE WITH NO NOTICE. WHILE DRIVING ON INTERSTATE 287 IN NJ WITH ABSOLUTELY NO NOTICE THE CAR LOST TOTAL POWER. EVERY WARNING LIGHT ILLUMINATED ON THE DASH, ALL GAUGES DROPPED TO ZERO, NO POWER WHATSOEVER FROM THE ENGINE, NO WAY TO OPEN WINDOWS OR DOOR LOCKS AS THEIR WAS A COMPLETE AND TOTAL ELECTRICAL AND MECHANICAL FAILURE OF... Read more
Incident date: Jun 20, 2010
2008 MINI COOPER S. THE VEHICLE HAD A COMPLETE ELECTRICAL AND ENGINE FAILURE WITH NO NOTICE. WHILE DRIVING ON INTERSTATE 287 IN NJ WITH ABSOLUTELY NO NOTICE THE CAR LOST TOTAL POWER. EVERY WARNING LIGHT ILLUMINATED ON THE DASH, ALL GAUGES DROPPED TO ZERO, NO POWER WHATSOEVER FROM THE ENGINE, NO WAY TO OPEN WINDOWS OR DOOR LOCKS AS THEIR WAS A COMPLETE AND TOTAL ELECTRICAL AND MECHANICAL FAILURE OF... Read more
Incident date: Jun 20, 2010
2008 MINI COOPER S. THE VEHICLE HAD A COMPLETE ELECTRICAL AND ENGINE FAILURE WITH NO NOTICE. WHILE DRIVING ON INTERSTATE 287 IN NJ WITH ABSOLUTELY NO NOTICE THE CAR LOST TOTAL POWER. EVERY WARNING LIGHT ILLUMINATED ON THE DASH, ALL GAUGES DROPPED TO ZERO, NO POWER WHATSOEVER FROM THE ENGINE, NO WAY TO OPEN WINDOWS OR DOOR LOCKS AS THEIR WAS A COMPLETE AND TOTAL ELECTRICAL AND MECHANICAL FAILURE OF... Read more
Incident date: Jun 20, 2010
2008 MINI COOPER S. THE VEHICLE HAD A COMPLETE ELECTRICAL AND ENGINE FAILURE WITH NO NOTICE. WHILE DRIVING ON INTERSTATE 287 IN NJ WITH ABSOLUTELY NO NOTICE THE CAR LOST TOTAL POWER. EVERY WARNING LIGHT ILLUMINATED ON THE DASH, ALL GAUGES DROPPED TO ZERO, NO POWER WHATSOEVER FROM THE ENGINE, NO WAY TO OPEN WINDOWS OR DOOR LOCKS AS THEIR WAS A COMPLETE AND TOTAL ELECTRICAL AND MECHANICAL FAILURE OF... Read more
Incident date: Jun 20, 2010
2008 MINI COOPER S. THE VEHICLE HAD A COMPLETE ELECTRICAL AND ENGINE FAILURE WITH NO NOTICE. WHILE DRIVING ON INTERSTATE 287 IN NJ WITH ABSOLUTELY NO NOTICE THE CAR LOST TOTAL POWER. EVERY WARNING LIGHT ILLUMINATED ON THE DASH, ALL GAUGES DROPPED TO ZERO, NO POWER WHATSOEVER FROM THE ENGINE, NO WAY TO OPEN WINDOWS OR DOOR LOCKS AS THEIR WAS A COMPLETE AND TOTAL ELECTRICAL AND MECHANICAL FAILURE OF... Read more
Incident date: Aug 16, 2010
POWER STEERING INTERMITTENTLY TURNED ON AND OFF DURING THE NORMAL OPERATION OF THE CAR THREE TIMES SINCE PURCHASE TEN MONTHS AGO. THE ACTUAL FAILURE OF THE POWER STEERING PUMP OCCURRED ON 8/16/2010 WHEN THE RELAY WITHIN THE UNIT FAILED AND WOULD NOT TURN THE PUMP OFF EVEN WHEN THE CARS ENGINE WAS OFF. THE RESULT WAS A DRAINED BATTERY AND THE CAR WAS UNABLE TO BE JUMP STARTED BECAUSE THE POWER STEE... Read more
Incident date: Aug 13, 2010
THE POWER STEERING PUMP ON 2002 MINI COOPER S HAS REPEATEDLY SEIZED UP WHEN DRIVING OVER A COURSE OF A FEW MONTHS AND NOW IT WONT TURN OFF WHEN THE CAR IS OFF SO THE BATTERY DRAINS OUT. *TR
Incident date: Aug 14, 2010
PULLED INTO A BOOKSTORE CAME BACK 30MIN LATER, TRIED TO PULL OUT OF THE PARKING LOT AND THERE WAS NO POWER STEERING. MY WIFE ISN'T QUITE STRONG ENOUGH - SO I HAD TO DRIVE IT THE REST OF THE WAY HOME. VERY SUDDEN AND WITHOUT WARNING, COULD HAVE BEEN MUCH WORSE. POWER STEERING PUMP FAILURE. *TR
Incident date: Jan 15, 2010
THERE WERE NO "EVENTS" LEADING UP TO THIS. SUDDEN FAILURE OF POWER STEERING PUMP AS I TURNED OFF THE HIGHWAY ONTO A CITY SIDE STREET - NO NOTICE, JUST COMPLETE FAILURE OF COMPONENT. THE FAILURE LEFT THE VEHICLE WITH NO POWER STEERING - ONLY MANUAL "ARM STRONG" STEERING UNTIL REPAIRED. PERSONALLY REPLACED THE PUMP WITH NEW PART - NO SUPPORT FROM DEALER OR MANUFACTURE. *TR
Incident date: Aug 13, 2010
POWER STEERING PUMP IS FAILING. SO FAR NO MAJOR PROBLEMS BUT I HAVE HAD OTHER MINI OWNERS REPORT THIS SAME PROBLEM AND WORSE. I AM HAVING MY PUMP REPLACED THIS WEEKEND WITH THE HOPE OF AVOIDING ANY FURTHER ISSUES. HOPEFULLY THIS ONE WILL LAST A LONG TIME. *TR
Incident date: Aug 1, 2010
AFTER DRIVING MY 2007 MINI COPPER S, FOR SEVERAL MINUTES THE "BRAKE" AND DSC WARNING ICONS ILLUMINATE YELLOW. ONCE ILLUMINATED THE SIGNAL CANCEL FUNCTION STOPS WORKING AND WIPERS TURN ON AUTONOMOUSLY WHEN ENGINE IS STOPPED. *TR
Incident date: Aug 1, 2010
A 2009 MINI COOPER CLUTCH WAS DEFECTIVE WAS REPLACED IN MAY OF 2010 AND IN AUGUST OF 2010 THE CLUTCH WENT AGAIN AND THIS TIME BURNT THE FLY WHEEL. THE CAR HAD TO BE TOWED SAFETY OF PASSENGER WAS COMPROMISED. *TR
Incident date: Aug 1, 2010
CAR IS VERY NOISY ON COLD STARTS WHEN TURNING THE STEERING WHEEL. STEERING WOULD JUDDER WHEN BEING TURNED. WHEEL WILL FEEL HEAVY AND STUCK AT TIMES. POWER STEERING RESERVOIR WAS EMPTY WITH NO SIGNS OF LEAKS. POWER STEERING FLUID FLOODED INTO STEERING RACK DUE TO FAILED SEAL. STEERING RACK NEEDED REPLACEMENT. *TR
Incident date: Aug 1, 2010
CAR IS VERY NOISY ON COLD STARTS WHEN TURNING THE STEERING WHEEL. STEERING WOULD JUDDER WHEN BEING TURNED. WHEEL WILL FEEL HEAVY AND STUCK AT TIMES. POWER STEERING RESERVOIR WAS EMPTY WITH NO SIGNS OF LEAKS. POWER STEERING FLUID FLOODED INTO STEERING RACK DUE TO FAILED SEAL. STEERING RACK NEEDED REPLACEMENT. *TR
Incident date: May 28, 2009
POWER STEERING PUMP ON MY 2003 MINI COOPER S STOPPED WORKING SUDDENLY ON THE FREEWAY. THERE WERE NO SIGNS INDICATING AN IMMINENT PROBLEM; IT JUST CUT ASSISTANCE TO STEERING AND FAILED COMPLETELY. EVEN THOUGH IT WAS DIFFICULT, I WAS ABLE TO DRIVE IT TO A MECHANIC TO GET A REPLACEMENT PS PUMP FOR $820. THIS SEEMS TO BE A VERY COMMON PROBLEM FOR THE MINI BRAND SINCE MORE AND MORE PEOPLE ARE REPORTING... Read more
Incident date: Jun 25, 2010
MY POWER STEERING COMPLETELY WENT OUT IN MY 2005 MINI COOPER WHILE COMING AROUND A TURN ON A BUSY HIGHWAY IN A MAJOR CITY. I WAS AWAY FROM HOME AND SCARED TO DEATH. AFTER DOING A LITTLE RESEARCH THIS APPEARS TO BE A COMMON PROBLEM WITH MINI MODELS 01-06. THIS PART NEEDS TO BE RECALLED ASAP BEFORE SOMEONE IS KILLED. CURRENTLY I AM FIGHTING WITH THE MINI CUSTOMER RELATIONS DEPARTMENT BECAUSE MY "CAS... Read more
MINI
COOPER CONVERTIBLE
(2005) - STEERING
Aug 3, 2010
Incident date: Jun 14, 2010
I WAS ON MY REGULAR COMMUTE THROUGH CITY STREETS. AFTER ABOUT 10 MILES OF DRIVING I WAS GOING ABOUT 40MPH ON A FAIRLY STRAIGHT ROAD. ON THE NEXT LIGHT CURVE I NOTICED THE WHEEL WAS MORE DIFFICULT TO TURN. I SLOWED DOWN TO TURN INTO A SIDE ROAD AND THAT'S WHEN I REALIZED THE POWER STEERING MUST HAVE BEEN OUT. I CHECKED THE RESERVOIR AND IT WAS FULL. I CALLED THE DEALER AND THEY SAID THEY WERE AWARE... Read more
Incident date: Jul 18, 2010
2005 MINI COPPER CAUGHT ON FIRE. THE FIRE RESULTED IN A TOTAL LOSS OF THE AUTOMOBILE. *TR
Fire
Incident date: Jul 31, 2010
I HAVE OWNED THE VEHICLE SINCE ITS PURCHASE BRAND NEW IN MARCH, 2003. WHEN THE ENGINE IS WARM AND STARTING IT UP AFTER HAVING BEEN SHUT DOWN FOR UP TO TWO HOURS THERE HAS ALWAYS BEEN A MINOR, INTERMITTENT PROBLEM WITH A ROUGH AND SURGING IDLE THAT OSCILLATES BETWEEN 1050 RPM DOWN TO 400 RPM THEN BACK UP THEN DOWN WHICH LASTS FOR ABOUT 30 SECONDS BEFORE SETTLING DOWN. AS THE VEHICLE HAS AGED THE ... Read more
MINI
COOPER S CLUBMAN
(2009) - ENGINE AND ENGINE COOLING
Aug 1, 2010
Incident date: Jun 26, 2010
I PARKED MY 2009 MINI CLUBMAN AFTER DRIVING ABOUT 10 MILES TO THE GROCERY STORE ROUND TRIP AND UNLOADED GROCERIES, WENT BACK OUT TO THE CAR AND IT WAS SMOKING WHITE SMOKE. FLAMES STARTED SHOOTING UP FROM THE ENGINE OVER THE WINDSHIELD AND IT PROGRESSED FROM THERE. THE SMOKE TURNED BLACK ALL WINDOWS WERE BLOWN OUT, FRONT TIRES MELTED AND BLOWN AND THE CAR WAS DECLARED AN OBVIOUS TOTAL LOSS. IT... Read more
Fire
Incident date: Jul 15, 2010
DRIVING NORMALLY WHEN SUDDENLY POWER STEERING FAILS COMPLETELY CAUSING INSTANT CONTROL ISSUES. POWER STEERING RETURNS INTERMITTENTLY. *TR
Incident date: Jul 24, 2010
TL* THE CONTACT OWNS A 2005 MINI COOPER. WHILE DRIVING AT 35 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE CONTACT SHUT OFF THE ENGINE AND WHEN RESTARTING, THE POWER STEERING ASSIST DID NOT RESET ITSELF. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE HAVING TO UTILIZE EXTREME BODILY FORCE TO MANEUVER THE STEERING WHEEL. THE DEALER WAS C... Read more
Incident date: Jun 24, 2010
THE AIRBAG LIGHT IS ON AND THE PASSENGER SEAT AIRBAG DETECTION LIGHT SAYS OFF EVEN WHEN AN ADULT IS SITTING IN THE SEAT. I TOOK THE CAR IN AND THE AIRBAG CODE READ WAS A 71 INDICATING THAT THE OC3 MAT IN THE PASSENGER SEAT IS FAULTING. THE DEALERSHIP IS TELLING ME THAT THE AIRBAG MAY OR MAY NOT WORK EVEN IF A PASSENGER IS IN THE SEAT. I WAS TOLD BY THE DEALERSHIP THAT IT WOULD COST UP TO 3000.... Read more
Incident date: Jul 14, 2010
TL* THE CONTACT OWNS A 2005 MINI COOPER S. THE CONTACT STATED THE VEHICLE WOULD NOT START. SHE CONTACTED ROADSIDE ASSISTANCE WHICH JUMP-STARTED THE VEHICLE. THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED THE NEXT DAY AND SHE WAS ABLE TO HAVE THE VEHICLE JUMP-STARTED A SECOND TIME. THE DEALER REMOVED THE BATTERY AND THERE WAS EXCESSIVE WATER SURROUNDING THE BATTERY BOX. THE VEHICLE RESU... Read more
Incident date: Jan 15, 2010
TL* THE CONTACT OWNS A 2007 MINI COOPER. THE CONTACT STATED WHEN TRAVELING AT ANY SPEED, THERE WAS AN UNUSUAL POP COMING FROM THE FRONT DRIVER'S SIDE, SPECIFICALLY WHEN ATTEMPTING A TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE CONTACT WAS INFORMED THAT BOTH FRONT SWAY BAR BUSHINGS WOULD NEED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER WHERE T... Read more
Incident date: Jan 15, 2010
TL* THE CONTACT OWNS A 2007 MINI COOPER. THE CONTACT STATED WHEN TRAVELING AT ANY SPEED, THERE WAS AN UNUSUAL POP COMING FROM THE FRONT DRIVER'S SIDE, SPECIFICALLY WHEN ATTEMPTING A TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE CONTACT WAS INFORMED THAT BOTH FRONT SWAY BAR BUSHINGS WOULD NEED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER WHERE T... Read more
Incident date: Jul 5, 2010
ON MY WAY UP DRIVEWAY I NOTICED A SHARP STINGING SENSATION IN THE LUMBAR OF MY BACK. FELT SORT OF LIKE AN "CONTINUOUS ELECTRIC SHOCK". I IMMEDIATELY ARCHED MY BACK AS A REACTION TO THE STING AND HAD TO STRAIGHTEN MY BACK IN ORDER TO CONTROL THE VEHICLE. WHEN STRAIGHTENING MY BACK I FELT SOMETHING HOT, VERY HOT THIS TIME LIKE SOMETHING THAT WAS ON FIRE. I COULD NOT LONGER CONTROL THE VEHICLE GRABBE... Read more
Fire
1 injured
Incident date: Jul 5, 2010
ON MY WAY UP DRIVEWAY I NOTICED A SHARP STINGING SENSATION IN THE LUMBAR OF MY BACK. FELT SORT OF LIKE AN "CONTINUOUS ELECTRIC SHOCK". I IMMEDIATELY ARCHED MY BACK AS A REACTION TO THE STING AND HAD TO STRAIGHTEN MY BACK IN ORDER TO CONTROL THE VEHICLE. WHEN STRAIGHTENING MY BACK I FELT SOMETHING HOT, VERY HOT THIS TIME LIKE SOMETHING THAT WAS ON FIRE. I COULD NOT LONGER CONTROL THE VEHICLE GRABBE... Read more
Fire
1 injured
Incident date: Jul 19, 2010
MY MINI COOPER S HAS LESS THAN 27,000 MILES ON IT. IT HAS BEEN CAREFULLY DRIVEN AND HAS SUSTAINED NO CRASH DAMAGE. HAD SEVERAL WARNING LIGHTS COME ON THE CAR AND HAD FAILURES WITH THE ABS, STEERING ANGLE SENSOR, AND FRONT WHEEL SENSOR. IN ADDITION AND MOST IMPORTANTLY, I WAS TOLD THAT I HAD "MUSHROOMING" AND CRACKED FRONT SHOCK TOWER MOUNTS ON BOTH SIDES OF THE CAR, AND THAT ALONE WOULD COST OV... Read more
Incident date: Jul 19, 2010
MY MINI COOPER S HAS LESS THAN 27,000 MILES ON IT. IT HAS BEEN CAREFULLY DRIVEN AND HAS SUSTAINED NO CRASH DAMAGE. HAD SEVERAL WARNING LIGHTS COME ON THE CAR AND HAD FAILURES WITH THE ABS, STEERING ANGLE SENSOR, AND FRONT WHEEL SENSOR. IN ADDITION AND MOST IMPORTANTLY, I WAS TOLD THAT I HAD "MUSHROOMING" AND CRACKED FRONT SHOCK TOWER MOUNTS ON BOTH SIDES OF THE CAR, AND THAT ALONE WOULD COST OV... Read more
Incident date: Jul 19, 2010
MY MINI COOPER S HAS LESS THAN 27,000 MILES ON IT. IT HAS BEEN CAREFULLY DRIVEN AND HAS SUSTAINED NO CRASH DAMAGE. HAD SEVERAL WARNING LIGHTS COME ON THE CAR AND HAD FAILURES WITH THE ABS, STEERING ANGLE SENSOR, AND FRONT WHEEL SENSOR. IN ADDITION AND MOST IMPORTANTLY, I WAS TOLD THAT I HAD "MUSHROOMING" AND CRACKED FRONT SHOCK TOWER MOUNTS ON BOTH SIDES OF THE CAR, AND THAT ALONE WOULD COST OV... Read more