Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 6,381 complaints for MINI

Incident date: Mar 6, 2024

The contact owns a 2015 Ford Escape. The contact stated that while the transmission was shifted into drive (D) and reverse (R), the vehicle failed to move. The vehicle was towed to the dealer, where it was determined that the PTU, front axles, CV axle shafts, and bearing retainer needed to be replaced. The vehicle was not repaired. The contact stated that the transmission had previously been repla... Read more

Incident date: May 8, 2023

All of my fuse are lose, also the dealership installed a new high pressure fuel pump under recall and now it’s whining and now my pcm is over charging my batteries!!!

Fire

Incident date: Mar 7, 2024

Drivers side head rest airbag deployed for no reason. Something in it broke and now it doesn’t work and airbag service light is on.

Incident date: Aug 1, 2021

The contact owns a 2022 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 23V88000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The... Read more

Incident date: Mar 3, 2024

Bought brand new truck in December 2023. Immediately the Air/AC/Heat would intermittingly malfunction resulting in inability to defrost windshield. This resulted in hindering the drivers visibility, automatic emergency braking, front camera visibility, and other safety features. If the AC/Heat malfunctions at a time of need for defrosting/defogging the windshield, it will put anyone in the vicinit... Read more

Incident date: Mar 4, 2024

All 6 of mine lights (front/fog and inside/outside rear) are collecting haze / contamination on the inside of the lens. Lights are a primary safety/warning device. Anything (like interior fogging) that interferes with this function is a SERIOUS safety defect that the manufacturer should fix under a safety recall. I have already spent money replacing one of the side rear light assemblies, due to th... Read more

Incident date: Mar 4, 2024

The contact owns a 2013 Ford Edge. The contact stated while driving approximately 60 MPH, the vehicle lost motive power and stalled. The driver was able to steer the vehicle unto the shoulder and restart the engine. After restarting the vehicle, the vehicle operated normally. The failure had occurred on three separate occasions. The cause of the failure was not yet determined. The local dealer and... Read more

Incident date: Feb 28, 2024

Powertrain fault Transmission torque converter clutch is not operating as expected. Transmission not shifting properly. Fixed many times and still same issue, now it needs new transmission.

Incident date: Feb 28, 2024

Powertrain fault Transmission torque converter clutch is not operating as expected. Transmission not shifting properly. Fixed many times and still same issue, now it needs new transmission.

Incident date: Feb 28, 2024

Every time I shift my car into park and try to power it off I get a warning saying shift car to park when already in park. Now I’m afraid that one day the car will display the shift gear improperly and the car will start to move on it own causing the safety anyone around it.

Incident date: Jan 28, 2024

I purchased this vehicle 6 months ago and have had nothing but electrical issues since. The front Lincoln emblem and the rear driverside brake lights do not work. Also, the heated driver seat stopped working. I have read the lighting issue is common.

Incident date: Nov 9, 2023

The contact owns a 2015 Ford Escape. The contact stated upon entering the rear passenger’s door, the contact became aware that the door failed to securely latch closed. The door-ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Numbe... Read more

Incident date: Nov 9, 2023

Well this is the second time in a week. “service transmission” comes on the dash and turns vehicle off. Cannot do anything but put in park. Sit for 10 to 15 mins and the vehicle will turn on again. Has no codes for the dealer to check. Will not drive again until its fixed.

Incident date: Jul 1, 2023

The Instrument Panel Cluster failed and is completely gone black. Due to the failure, there is no speedometer, or other safety notifications being delivered to the driver. The lack of knowing your current speed, the speed cruise control is set at, along with zero safety notifications is a huge safety issue for the driver and passengers, other vehicles on the road and pedestrians, etc. All of the a... Read more

Incident date: Jan 28, 2024

I bought the car back in 2022 and since then the stop/start started malfunctioning. At first it would stop then be hesitant to start back up then 6 months later it completely would stall at lights and stop signs. Now the aux battery is draining my main battery and I’ve had to tow my car 3 times because I’ve been left stranded. I’m now in that same predicament and it’s 2/26/24

Incident date: Dec 31, 2023

While driving the car, it started stalling and making a cranking noise, was able to make it home but then, the next day, when tried to start the car, the oil light turned off, the noise was extremely loud and it turned off by itself. Called dealer and they told me about the recall and that there's no fix until mid Summer. Ford hasn't issued to stop driving the car but how can I drive a car that I ... Read more

Incident date: Feb 23, 2024

Me and my son were traveling on a business road trip from my home in Lincoln, CA to do business at several companies and end up at a customer located in Anaheim, CA. We started on [XXX] in Roseville, CA highway Interstate [XXX] traveling towards Anaheim with stops along the way. We were coming down [XXX] on the southside of the grapevine at the speed limit of 70 MPH, when the engine began to s... Read more

Incident date: Feb 23, 2024

Incident date: Feb 21, 2024

Picked up a Gal to go out on a date. Turned the vehicle on and got about 1 mile down the road when I started to smell , like a hot , burning electrical smoke . My Date , sitting in the passenger seat says Her seat is get warm , then says , it's getting really hot ! I looked at the seat warmer switch and noticed and said , weird , the switch isn't even on . Then the smoke became very apparent as w... Read more

Fire

Incident date: Feb 21, 2024

Windshield started cracking after a minor pebble strike near the bottom center of the windshield. Crack has doubled in size in less than 10 minutes and continues to grow.

Incident date: Feb 21, 2024

Power steering locks up a bit after driving for 20-30 mins. The steering is notchy and hard to turn the wheels. Dealership said the power steering assembly needs replacement which is cover for 2017 and later. Not 2016. Even it’s the same generation and same symptoms. This is a safety issue and 2016 year model should be recalled as well.

Incident date: Sep 20, 2023

This car is a PHEV. I experienced a drivetrain malfunction warning noted on instrument display. Vehicle states it can continue to be driven “moderately” with reduced drivetrain output. This is similar to an incident recently in which the instrument cluster stopped working following a drivetrain warning on the instrument cluster. Dealer has not yet diagnosed this latest problem but for the ... Read more

Incident date: Feb 12, 2024

Loss of drive power while at high speed on the highway. Warning popped up saying car will lose power soon, with a turtle icon. Had to pull over 3 lanes to shoulder. Could have been dangerous, Chrysler known issue - they had recall 03A to make sure the warning turns up, but didn't fix it.

Incident date: Dec 7, 2023

The blind spot detection sensors have failed and the rest of the detection systems using the bad sensors are also non functional. An alert is shown in the info center every time the car starts. I have read that the issue is due to poor positioning of the sensors allowing for tire spray to directly hit the non water resistant sensors and their connectors. The replacement parts and labor are ridic... Read more

Incident date: Jun 10, 2021

Speed limit displayed on screen incorrectly displays 55 mph even when the speed limit is 65 or 70.

Incident date: Jan 3, 2024

I heard a pop from the rear of the car and warnings came up on the dash. The vehicle was power limited and needed to be towed to the dealer. It was diagnosed as an ICCU failure and blown fuse. This was the problem supposedly addressed in Hyundai TSB 997 (NHTSA ID Number: 10240086). That service was performed on the vehicle in September 2023. We were lucky the incident occurred on a city street a... Read more

Incident date: May 12, 2023

The contact owns a 2006 Nissan Frontier. The contact stated that the vehicle was leaking oil. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to a local dealer who diagnosed that the valve cover gasket needed to be replaced. Additionally, the spark plugs needed to be replaced. The dealer later called the contact and informed the contact that th... Read more

Incident date: Feb 10, 2024

I have a 2019 Jeep Wrangler JLU, which currently has a recall out because the clutch pressure plates are apparently bad. I realized today that the symptoms of that recall are EXACTLY what I have been experiencing for several months now. I went to the local Jeep dealer (Wallace Jeep in Stuart, FL) and they said there was nothing they could do because Jeep has not put out parts to remedy the recall ... Read more

Incident date: Feb 10, 2024

The contact owns a 2023 Subaru Forester. The contact stated that the front passenger’s side occupant sensor failed to recognize a petite, smaller individual seated in the front passenger’s seat. The dealer was notified of failure and referred the contact to the manufacturer. The manufacturer was notified, and the contact inquired about the weight requirement for the passenger occupant sensor, ... Read more

Incident date: Feb 9, 2024

Took Vehicle into the local auto store to scan a engine alert and the error came up as P1E00 Hybrid Powertrain Control Module or the BECM (battery energy control module). After looking the error code up and researching online, found that many of the same symptoms are happening. The car wonts start intermittently and a message saying there is a power loss. last night the message came up and even... Read more

Incident date: Feb 10, 2024

The rear passenger door will not open.

Incident date: Feb 4, 2024

The contact owns a 2024 Toyota Corolla Hybrid. The contact stated that the headlights were designed with a curve which caused an obstruction in the driver's vision while driving at night. Due to the headlight design creating a blind spot in the driver's vision, the contact was forced to use the high beam headlights to drive at night. The vehicle was taken to a dealer where a service technician ack... Read more

Incident date: Feb 7, 2024

I received important safety recall letter for NHTSA recall # 23V534. the HCA & or Fuse might need to be replaced . I brought the 2021 Nero to my local Kia dealership, Eagle kia ,Riverhead NY on January 18th. The dealership still has the vehicle & claims that a code came up when they did the diagnostics That requires a part that must be secured to complete the fix for the recall. they claim they... Read more

Incident date: Feb 5, 2024

Cluster gauge shuts off in cold weather. This gauge has the odometer and gas gauge.

Incident date: Feb 5, 2024

The contact owns a 2018 Kia Sorento. The contact stated while reversing into the garage, the contact’s husband noticed a large amount of oil on the ground. The check oil warning light illuminated when the vehicle was stopped. The contact’s husband changed the oil and added 8 quarts of oil to the engine and within a week, the check engine warning light illuminated again. The contacts husband re... Read more

Incident date: Feb 5, 2024

recalled number 23V652 Manufacturer recall SC284AM HECU car can set on fire while driving its been months that a recall was said and we consumers where told to park our cars, yet we need them to utilize daily our families are at risk because Kia wont release the remedy. Last year I received the recall.

Incident date: Feb 5, 2024

Incident date: Jan 19, 2024

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Incident date: Jan 19, 2024

I was almost rear ended because Hill hold assist did not disengage quickly. I’ve driven manual transmission for over 40 years and find this hill hold dangerous!

Incident date: Jan 18, 2024

It has been 9 months since I received a letter notifying me of this potentially fatal issue with my car and a repair is still not available. I am furious that it is taking so long and there need to be legal repercussions for the manufacturer taking this much time to procure a replacement. My car is not safe to drive; I do not feel safe driving my car. I am not getting what I paid for. NHTSA needs ... Read more

Incident date: Sep 13, 2023

We purchased our 2018 Ford Escape used with 88,000 miles. At around 96,000 miles the check engine light came on and it threw the P0302 code for a misfire on cylinder 2. We took the car in to Greene Ford Co. in Gainesville, GA. They replaced the coil pack and sparkplug and the car ran well for ~10,000 miles before the check engine light came back on and the car started to sputter and run rough. Too... Read more

Incident date: Apr 10, 2023

The contact owns a 2014 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the high temperature gauge alert was red and the notification to stop and the turn off engine soon warning light was illuminated. The contact's wife parked the vehicle and turned the vehicle off. The engine had overheated. The vehicle was towed to the dealer. The vehicle was not diagnos... Read more

Incident date: Jan 30, 2024

Car has 39,445 miles on it. Groaning noise started in front tires. Took it in for inspection and Tesla replaced the upper control arm and lower lateral link for both the front left and front right tires. I see that there was a recall for these parts in many Tesla 3, including my model year but my VIN didn’t qualify. Seems coincidental that I would have an issue with the same part that was recall... Read more

Incident date: Jan 10, 2024

I have a 2016 Hyundai Sonata that has had repeated engine issues including stalling overheating and shutting off. The car engine also caught on Fire on [XXX} and was reported to Hyundai Consumer affairs where a case was opened. The car was in the dealership for repair until [XXX] I have a warranty that the dealership or Hyundai did not honor for the engine, power train. The services that were rep... Read more

Incident date: Apr 15, 2023

Vehicle just won’t start sometimes. Changed battery , alternator, starter, ETC system. And nothing has helped. No rhyme or reason some days it starts perfectly fine multiple times .. other days I’ll go out and it just won’t start. I can go to my destination turn it off and it won’t turn back on.

Incident date: May 12, 2023

2014 Nissan Murano with only 43,000 miles had the ABS acuator fail causing the brakes to go all the way to the floor. Nissan had a recall on this part for 2015-2017 Muranos. Mine is a 2014. Cost to repair is $2400 from the dealer. I called Nissan and they wouldn't budge as far as assisting with the cost even though it is a KNOWN issue. These acuators should last over 100,000 miles so mine las... Read more

Incident date: Oct 2, 2023

Around 25,000 miles front brakes started making screeching noise with regular stopping. I am not a hard breaker. Rotors according do the dealership have developed hot spots. Honda has changed to a coated rotor which cannot be turned. I also have a 2019 Honda ridgeline that has the non coated rotors and have had no problems with front brakes.

Incident date: Oct 16, 2023

Michelin Premier LTX 235/55R20 Premature wear First set was replaced 12/11/2019 with 27,952 miles on vehicle. Complaint is the second set checked on 7/23/2023 with 49,122 miles on vehicle or 21,170 miles on tires showing premature wear measuring 6.1 to 5.9 /32nds groove depth. Tires are not going to make the 60,000 miles wear rating expected for such an expensive tire. Tires are rotated when vehic... Read more

Incident date: Jan 22, 2024

I have had a new engine put in my Sonata back at the beginning of 2023. For the past two days my car will jerk really hard, and then loose power not accelerating over 25 rpms and my check engine lights comes on when it jerks really hard.

Incident date: Sep 1, 2023

As I was driving on the interstate, 25 or so miles away from, my car started to shake and the service lights appeared on the dashboard. I pulled to the shoulder of the road, and shut it off, i turned it back on and it ran for maybe about 10 more miles until it happened again. This time, I turn it back on to get it to run and it doesn’t even begin to shift into drive. It started making a grindin... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog