Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 33,654 complaints for MERCEDES-BENZ

Incident date: Mar 1, 2024

To Whom It May Concern, I am writing to express my deep concern regarding the ongoing safety issue with the 2022 Nissan Sentra, NHTSA Recall Number 23V-581. This recall, which has been open since August 2023, poses a significant safety risk to drivers and other vehicles on the road and their passengers. What is particularly concerning is that similar issues were reported in the 2021 Nissan Sentr... Read more

Incident date: Mar 1, 2024

engine seized at the light. i was stuck in the middle of a 6 lane road located in greenville midnight. engine can cause a fire and burn up while i’m inside. the problem was confirmed by a test machine by the mechanic “Knock Sensor 1 Circuit Range/Performance (Bank 1)” no warning lights at all! … the traffic light was red and once it turned green i let off the brake and then it shut off

Incident date: Mar 18, 2024

The parking brake actuator has failed. A recall already exists for this exact component but only extends to manual transmission vehicles. The recall for manual transmission vehicles is # 18V626000; the latest version of the part in question is Subaru part #26002AJ01E. The recall refers to a manufacturer defect. The quoted repair price for this issue is over $1300; the part alone is $850. At t... Read more

Incident date: Mar 24, 2024

Driving at approximate 25 mph when three warnings came on simultaneously and the vehicle abruptly lost power and I was required to pull off the road. The vehicle could not go any faster than 15 mph. Fortunately I was not running on the highway when this occurred. The three warnings are as follows. 1. SERVICE ENGINE SOON WARNING 2. POWERTRAIN MALFUNCTION / REDUCED POWER 3. PRE-COLLISION ASSIST ... Read more

Incident date: Mar 23, 2024

Sub frame is rusted out. Major safety issue. Confirmed by 3 independent auto repair shops. Removing and replacing the rear sub frames. $ 1800.00

Incident date: Jan 1, 2015

The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact h... Read more

Incident date: Jan 1, 2015

My 2019 Acura was involved in a front end collision which resulted in the car being deemed a total loss. Not one of the airbags deployed at any point during the collision, despite hitting head on. The collision resulted in me having severe neck and shoulder pain and stiffness as well as my foot and arm. There was no warning indicators on the dash prior to the collision. The car did however contact... Read more

Crash 2 injured

Incident date: Jan 1, 2015

The local Ford dealership has confirmed that the engine has an internal issue causing misfires in cylinder 3. It has recommended an expensive full engine replacement, approximately $10,000. Misfires shake the vehicle while driving, which may cause serious accidents and injuries.

Incident date: Feb 1, 2024

Report the problem many time to three different Honda dealerships . February 27 2024 at 9:58 am the did not stop, And three different lights coming on in the same time( the Honda dealership change Part call internal electric wave(Radar) It fixes the auto pilot but still some lights Pops up even I am not using the auto pilot And also sometimes while using the auto pilot the breaking by it self ev... Read more

Incident date: Feb 1, 2024

Passenger airbag safety light does not light up as it should, shows passenger isn't wearing seat belt when they are. Airbag might not deploy under these conditions. There was a recall for this, took to dealership, was not corrected. Transmission stalls and studders, will not accelerate due to faulty CVT. Causes near miss accidents. Shift lock occasionally prevents car from changing from park, rev... Read more

Incident date: Mar 19, 2024

I keep getting a shift to park, even though I am in park.I’m not able to turn off my car. I have read this a big issue with 2019 Traverse, why is there no recall showing as it can mess up the transmission?

Incident date: Mar 1, 2024

Driving in a snow storm, and it requires complete visual attention to remain in lane and maintain a safe distance behind car in front. But you also need to manage wipers and defrost controls. Since this car has no console buttons and no stalk controls, adjusting anything requires looking away from the road for a significant length of time. Changing wiper setting requires using the right hand to pr... Read more

Incident date: Dec 9, 2022

The backup camera suddenly went black. I saw this was a problem that led to a recall on earlier models of the Honda Ridgeline. I was fortunate in that the dealer did get it covered by the warranty department. The confirmed it was a wiring problem.

Incident date: Mar 13, 2024

The contact owns a 2017 Ford Explorer. The contact stated that after refueling the vehicle, the fuel gauge displayed a full tank; however, the Distance To Empty indicator was incorrect. The vehicle was taken to an independent mechanic, who diagnosed that the fuel pump monitor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened.... Read more

Incident date: Aug 30, 2023

Driver and passenger floor board become wet when it rains. Soaked to the point of molding so much moisture is in the floor and vehicle. The windshield leaks from the inside from the top/outside and interferes with visibility.

Incident date: Aug 30, 2023

Incident date: Mar 1, 2024

Runs like the black stallion with a stud of a hide [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Mar 1, 2024

I was ran off the road by another driver on March 8, 2024. I honked so that they would know I was there and then swerved as they continued to come towards me. As this happened, I lost control of my vehicle and it fishtailed on the highway, doing a complete 180° and going from 70 mph to 0 mph as I crashed into a concrete barrier on the shoulder of the road. The airbags did not deploy. My car will ... Read more

Crash

Incident date: Mar 8, 2024

I bought a 2022 BMW R18B motorcycle in 2023. There are 3 models of this motorcycle. R18 is plain without a fairing or smart controls. The R18 Transcontinental is top of line with fairing computer, navigation, phone pairing. The R18B which is my motorcycle is basically the same as Transcontinental except it does not have top case and rack for mounting top case. Here is the safety problem with the... Read more

Incident date: Aug 21, 2023

While my 17 year old was driving down the highway, the vehicles low oil pressure light came on and just stopped accelerating, he was able to nurse it took it straight to our local mechanic, upon them just looking into it, they referred us to a Ford dealership due to the recall issued.

Incident date: Sep 14, 2023

I stopped at a gas station and the fuel door would not open. I tried multiple times locking and unlocking the vehicle with the key fob. As I was driving home, I stopped at three other gas stations. All three times, I still could not open the fuel door. This happened when I initially purchased the car in 2019. I reported it to the Volvo dealer while standing at the gas station. I played with the ke... Read more

Incident date: Mar 16, 2024

The steering wheel sticks about 70% of the time I drive the car. I have to use more pressure to make minor adjustments than normal. I'm guessing it's the steering rack or something similar. It takes my focus away from other things I should be paying attention to while driving. I need this fixed ASAP.

Incident date: Mar 16, 2024

I was driving and the vehicle jerked, the check engine came on and I immediately pulled over. The car was towed to a local mechanic who said take it to ford because this is a known issue with 6 cylinder engines. Today, ford called and said it’s a catastrophic engine failure and nothing I did. The cost to replace the engine is $10,000. My car had 97,000 miles and was always well cared for. If for... Read more

Incident date: Feb 1, 2022

I'm hoping to solve a problem or at least get a positive answer why my FEB Warning Indicator Light comes on "SPORADICALLY". I had noticed it quite a few times either driving on the freeway, secondary roads, at higher and lower speeds and especially troublesome, when there are not any hazards or... Now my light stay on all time

Incident date: Jan 21, 2024

We have a 2017 ford edge. Ford has a recall of flexplate on June 23. I called the dealership that sold us the car. I was told not to do anything unless it acts up. At 127,000 miles, it happened. It was rattling and would die at idle speed. Ford won't cover it because car has miles over. My concern is that I called the dealership and they told us not to do anything. We would on a slanted off ramp w... Read more

Incident date: Mar 18, 2024

Loss of power brake assist. The Lexus dealer diagnosed a failed vacuum pump. This is common with the 2016/2017 RX 350's. Lexus has admitted a manufacturing problem with the pumps and has a service bulletin (L-SB-0010-18) and a safety recall on the 2017's (JLD J2D). The recall should be extended to the 2016's. There are tons of people posting on the internet about failed vacuum pumps and resul... Read more

Incident date: Dec 8, 2023

The cup holder on the car seat is damaged, as it broke from the car seat at the time of the incident. The hook in which buckles the car seat to the car is stuck and no longer pulls out nor in, No longer able to tie the car seat into the car correctly. My child is put at risk due to the buckle not being able to tighten nor more. Yes the insurance first stated they would replace it.

Crash

Incident date: Mar 14, 2024

Weak head bolt threads that are easily stripped and causes excessive leaks

Incident date: Mar 18, 2024

When the auto shutdown feature on the car turns off the engine at a stop light; stop sign; or other reason, sometimes the cars entire electrical system shuts down. This happened twice to me. Once at a stoplight and once when freeway traffic came to a sudden stop. You cannot open the electrical trunk to get hazard lights or jumper cables; cannot get the car out of gear or out of park to move it ... Read more

Incident date: Mar 18, 2024

The contact owns a 2014 Ford Fusion. The contact stated that when his friend placed the vehicle in the park position on an inclined parking lot, the vehicle rolled back 30 seconds after the driver exited the vehicle. The vehicle collided with another vehicle. A police report was not taken. The vehicle was not diagnosed or repaired. The contact believed the failure was associated with NHTSA Campaig... Read more

Crash

Incident date: Mar 13, 2024

The contact owns a 2018 Ford Focus. The contact stated while shifting in reverse(R), the vehicle failed to reverse as intended. The contact stated that her son jiggled the clutch but the vehicle failed to move as intended. The vehicle was taken to a dealer, where it was diagnosed that the clutch assembly, the cylinder assembly, the gasket retainer nut, the retainer bearing, the circlip-inner seal,... Read more

Incident date: Feb 24, 2024

The contact owns a 2013 Mercedes-Benz C300. The contact stated while pulling into a parking space and depressing the brake pedal, the vehicle accelerated unintendedly. There was no warning light illuminated. The contact stated that she depressed the brake pedal but the vehicle failed to respond. The contact stated that while the vehicle was approaching a building ahead, she veered to the right and... Read more

Crash

Incident date: Mar 15, 2024

The ABS controller on my truck has gone out for the second time. where do i take it to get RAM to fix this issue this? i paid out of pocket for this repair the first time. please advise.

Incident date: Mar 15, 2024

I started my truck normally when a very loud screeching/ pounding was coming from the speakers. My decibel meter was reading 128 dB. Super loud! The volume didn't matter, turning off the radio did nothing. I was on my way to the dealership and stopped half way because of the noises from the speakers. I have a recording but it does even come close to how loud it actually is. No way can I drive it l... Read more

Incident date: Mar 15, 2024

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000(Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. ... Read more

Incident date: Mar 9, 2024

The contact owns a 2006 Mazda Mazda6. The contact stated that while the vehicle was at the local service center for maintenance, it was discovered that rust and corrosion was present on the front passenger’s side lower control arm. The vehicle was not yet repaired. The local dealer was notified of the failure and informed that the model year was not included in a Manufacturer's recall for the sa... Read more

Incident date: Mar 6, 2024

See attached document for complaint

Incident date: Feb 16, 2024

While driving at speeds over 35 mph, my 2017 Ford Explorer has started making a loud rattling noise that sounds like wind/air is coming through somewhere around the windshield. The sound is extremely loud when driving on the interstate or highways. After inspecting the inside and outside windshield area, I saw a very noticeable gap between the paneling/trim of the sides of the windshield and the s... Read more

Incident date: Oct 1, 2023

The contact owns a 2017 Mercedes-Benz GLC300. The contact stated that while driving at an undisclosed speed, the windshield wiper blades detached. The contact stated that the vehicle was purchased new in 2017. The contact stated that whenever it rained and the wipers were activated, the wiper blades would detach and flop over the front windshield. The contact stated that the vehicle had been taken... Read more

Incident date: Jul 18, 2017

The contact owns a 2020 Grand Design Reflection RV. The contact stated that the rear leveling jacks of the trailer were significantly close to the ground while in the retracted position. The contact stated while driving 10-15 MPH downhill, he noticed that the rear leveling jacks were touching the ground. The contact stated that he was concerned because the failure could cause him to lose control o... Read more

Incident date: Mar 8, 2024

Manufacturer hasn't provided a remedy to recall notice issued in September 2023. For something that has a chance of catching on fire driving or Parked this should've been taken care of along time ago instead of risking peoples lives dragging this out.

Incident date: Mar 14, 2024

The frame is severely rusting out. Was found during an oil change by a certified mechanic. This will cause serious safety concerns as the frame will break. After researching this issue online, it appears this is a common problem others are having with Chevrolet. I believe others have filled complaints and look forward to a recall to fix these vehicles. Sincerely, [XXX] and [XXX] INFORMATION RE... Read more

Incident date: Mar 14, 2024

1: all system warnings on to include auto lights and brake system warning (there were at least 10 warnings) - auto lights stopped working 2: car would not turn off - needed to press shut off button up to 10 times 3. remote start started car and then would not shut off and locked us out of the car - was unable to get in with key fobs for over 45 minutes, finally used emergency key in the fob and ... Read more

Incident date: Mar 14, 2024

Incident date: Mar 11, 2024

Purchased car in early January 2024 and on February 18th the vehicle wouldn't start. Got the vehicle to start after jumping it and drove straight to the dealership to have it checked / repaired. The car has been in the dealership service bay ever since. I worked with dealership and then escalated the issue to Lincoln Concierge Group (corporate office). I am told it is an issue with the Audio C... Read more

Incident date: Mar 11, 2024

I bought a used 2018 Ford escape eco-boost SUV from Elder Ford. I recently have been experiencing coolant problems where the coolant is dissipating from the engine. The car has run hot two or three times and now there appears to be coolant and oil mixed together that's over the engine and it appears that there is a cracked head gasket. I have researched on the computer to find this is a known prob... Read more

Incident date: Mar 8, 2024

Battery stopped charging, dealer repaired it and it happened again in less than 30 days. It has happened more than three times now.

Incident date: Mar 16, 2024

Tesla's decision to place the horn activation within a button on the steering wheel has impeded my ability to safely activate the horn in pretty much every emergency situation. It requires a glance down to find the button every time. This pulls focus off of the road and situation at-hand, posing major risk to all parties involved and increasing the chance of catastrophe. Further, the turn signals... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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