Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 33,200 complaints for MERCEDES-BENZ

Incident date: Feb 19, 2024

The contact owns a 2014 Mercedes-Benz ML350. The contact stated that while driving at 35 MPH and accelerating above 40 MPH, the vehicle failed to accelerate above 40 MPH before it lost automotive power. The vehicle was driven back to the residence. The vehicle was diagnosed by the dealer, and the failure was associated with NHTSA Campaign Number: 22V955000 (FUEL SYSTEM, DIESEL, FUEL SYSTEM, GASOLI... Read more

Incident date: Apr 3, 2026

The glass between windshield and panoramic sunroof has 2 cracks starting on the drivers side and continuing all the way across to the passenger side. we dont recall an objects hitting the glass.

Incident date: Apr 5, 2026

The contact owns a 2019 Mercedes-Benz GLC300. The contact stated that while driving 65 MPH on the interstate, the sunroof suddenly shattered into pieces and flew off the vehicle. The vehicle was driven to a dealer but was not repaired. The manufacturer was notified of the failure. The failure mileage was 106,706.

Incident date: Apr 5, 2026

The contact owns a 2019 Mercedes-Benz C300. The contact stated that while driving and attempting to close the sunroof, the sunroof made an abnormal popping sound. The contact pulled over and attempted to close the sunroof, but the sunroof failed to close. The contact related the failure to NHTSA Campaign Number: 21V197000 (Structure); however, the VIN was not associated with the recall. The vehicl... Read more

Incident date: Feb 9, 2026

I am reporting a safety concern regarding my 2023 Mercedes-Benz EQB 300 (VIN: [XXX] ), currently subject to NHTSA Recall 26V073 involving the high-voltage battery. According to NHTSA records and the manufacturer’s recall notice, this vehicle has an urgent safety recall due to a risk of fire caused by a potential internal short circuit in the high-voltage battery. The defect may result in a vehi... Read more

Incident date: Feb 9, 2026

Incident date: Apr 3, 2026

Car stops accelerating and shifts into neutral without warning I nearly got hit from behind. I have consulted several other Mercedes vehicle owners and all had the same issue. Two of the other owners stated that this happened on the interstate and was very lucky they were not involved in a collision. Both vehicles were GLC 300. Mercedes does not seem to have an answer to the issue and all previou... Read more

Incident date: Feb 18, 2026

The contact owns a 2023 Mercedes-Benz EQB300 4Matic. The contact received notification of NHTSA Campaign Number: 26V073000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ... Read more

Incident date: Apr 1, 2026

The contact owns a 2004 Dodge Ram 1500. The contact stated that the vehicle had experienced transmission failure, and the brake lines were rusted. The contact was trapped in the desert for hours with his dog. The contact stated that two independent mechanics had determined that the idler pulley needed to be replaced. The vehicle was repaired. The vehicle was taken to the local dealer, where it was... Read more

Incident date: Mar 27, 2026

Toyota has recognized a problem with the low pressure fuel pump on some 2018 Camry cars which causes a hesitation when driving from a stop creating a rear danger of a rear-end collision. It has been happening intermitantly everysince car was new.. Toyota claimed that my vin was not one of the ones recalled even though I experienced the e3xact same problem. There appears to be an additional rec... Read more

Incident date: Mar 31, 2026

Got in a serious accident due to the crosswind assist malfunctioning totalled car and got tickets for bad driving when it wasnt my fault the car took control and I couldn't halo what happended - they arrested me thinking i was drunk (dont drink) it was a nighmare help!!!! I have court 4/29 - this is very time senansative!

Crash

Incident date: Mar 21, 2026

On four occasions while operating the vehicle down the roadway the dash screen and infotainment / vehicle information displays all have went dark off and reset causing disruption to vital information. Cruise control stayed active. It is unknown if the advanced safety features failed during the reset.

Incident date: Mar 21, 2026

The contact owns a 2022 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after refueling the vehicle, the accel... Read more

Incident date: Mar 21, 2026

Incident date: Mar 27, 2026

The CVT transmission failed on my 2018 Toyota C-HR, which I purchased in 2022. The vehicle stalled in the middle of traffic on a day with elevated temperatures while my special needs child was a passenger, creating an immediately life-threatening situation. The car showed no signs of any issue prior to this failure. I attempted to have the vehicle inspected multiple times before the failure occurr... Read more

Incident date: Mar 27, 2026

I own a 2023 Ford F-150 Lightning, with 48,200 miles and 2.5 years of ownership. Recently, my truck began displaying a “Powertrain / Reduced Power” warning while driving, and the air conditioning stopped producing cold air. The dealer scanned the vehicle and found DTC P0534 – A/C System Charge Loss. Further diagnostics indicated that multiple vehicle modules may require reprogramming and sof... Read more

Incident date: Feb 13, 2026

Engine failed with just 3,633 miles. Covert GMC is replacing the entire engine.

Incident date: Feb 13, 2026

The contact owns a 2025 Toyota Prius. The contact stated that while driving at an undisclosed speed, the rear driver’s side door unexpectedly opened while a minor was seated inside the vehicle. The message that the rear door was unlocked was displayed. The dealer was notified of the failure, but the vehicle was not repaired. The manufacturer was not notified of the failure. The contact related t... Read more

Incident date: Mar 1, 2026

My daughter was driving the 2020 jeep wrangler we bought her & the instructor cluster panel went blank. We have had the vehicle less than 1yr & it has only 38,000 miles on it. There is a established recall (30B) for 2018-2024 jeep wranglers for the instrument cluster failing but for some reason our vin is not included? Can you help with coverage for this?

Incident date: Mar 18, 2026

I began experiencing "sticky" steering at highway speeds, requiring that I use force to keep the vehicle from drifting out of its lane. The problem worsened until, roughly one month later, the cruise control system went out without warning and refused to come back on. I took the car to the Honda dealership in Port Charlotte, FL on 3/30/26 where they were able to duplicate the problem immediately... Read more

Incident date: Mar 31, 2026

11/26/25 at 85,400 miles on the v8 6.2L L86 engine, I began experiencing rough idle, loss of engine power and propulsion, a ticking/ knocking noise at idle and when RPMs increased as well as blinking engine warning light. Diagnostics/Repair work was done by Reliable GMC/Cadillac of Roseville to fix an ignition coil that was giving the engine error code. 2/24/26 At 86,697 miles, I began having rou... Read more

Incident date: Dec 17, 2025

17k miles, head a loud pop sound, engine light came and all the oil and coolant was on the ground, engine was smoking. Had the vehicle towed and was told by the service department the connecting Rod failed which caused the catastrophic engine failure. According to the service department and GM there is not Estimated time of arrival for an engine replacement and it’s already been a month.

Incident date: Dec 17, 2025

I was driving around the city at about 25mph and the hood flew open, almost entirely blocking my view out the front of the car. I was able to pull off into a parking lot and reclose the hood and get home. A couple of days later, I set out on a longer road trip and I carefully checked that the hood was closed securely, even texting my partner about it when I checked. 3 or 4 hours into the drive, wh... Read more

Incident date: Mar 30, 2026

#### The ABS Defect 12. Within seven (7) days of purchase, and with fewer than [NUMBER] miles driven, the subject vehicle experienced a catastrophic failure of the ABS pump containing the Electronic Control Unit (ECU) [citation:1 from previous analysis]. 13. This failure caused the ABS warning light to illuminate and completely disabled the ABS functionality, reducing the braking system to non-p... Read more

Crash

Incident date: Nov 3, 2025

I was taking my kids to school and then suddenly a knocking sound started and then a boom. I found out that at 134,000 miles my engine threw a rod and punched a hole in my block. My [XXX] old was freaking out because there was smoke coming from the engine and her sisters said the car was going to catch fire. The [XXX] old was stuck in her seatbelt and couldn't get out. Then as I was calling a to... Read more

Incident date: Mar 30, 2026

The contact owns a 2024 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 25V607000 (Seat Belts ) and 26V034000 (Air Bags); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the issue. Th... Read more

Incident date: Mar 10, 2026

The contact owns a 2016 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. Moments later, the vehicle stalled after driving a very short distance. An independent mechanic arrived at the residence to perform an oil change and found metal shavings inside the oil. The vehicle was not repaired. The manufacturer... Read more

Incident date: Feb 27, 2026

The contact owns a 2017 Lincoln MKZ. The contact stated that upon shifting to reverse(R), the rear-view camera image was delayed and briefly distorted while displayed. The dealer was not contacted. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact was referred to the dealer for a diagnostic test. The vehicle was not yet diagnosed o... Read more

Incident date: Feb 9, 2026

I am not comfortable with this recall. Having a door fall off while driving is not acceptable. The dealer is totally overwhelmed. The earliest they can take the car in is in 3 weeks and then in the past it took them 1 month to look at the car. I am totally done with this car

Incident date: Mar 29, 2026

The dash board lights up and the check engine light comes. It’s hard to accelerate or reverse and its idles high. I have replaced coils, spark plugs, censors and it’s costs me thousands of dollars and it’s still not fixed.

Incident date: Feb 10, 2025

While driving, the vehicle suddenly shut off without warning. The engine lost power and multiple dashboard warning lights illuminated. The vehicle then displayed a malfunction related to the transmission, with the park (“P”) indicator blinking, and the vehicle would not shift out of park. The failure appears to be related to an electrical or ignition system issue, possibly the ignition switch... Read more

Incident date: Mar 23, 2026

Gas Motor is not engaging to assist electric drivetrain on a hybrid AWD 2025 Santa Fe. This resulted in a dangerous situation crossing a busy road from a stop sign. The Santa Fe rolled into the intersection at the drivers request, but did not accelerate normally (only to a maximum of a few miles per hour) and felt like an eternity to cross the road. Fortunately oncoming drivers from left and right... Read more

Incident date: Mar 26, 2026

My 2018 Ford Escape, which has experienced catastrophic engine failure due to the well-documented coolant intrusion defect in the 1.5L EcoBoost engine. In early March 2026, without any prewarning or engine light, my vehicle displayed an “Engine Fault Service Now” warning and stored diagnostic trouble code P2601 (Coolant Pump A Control Circuit Performance/Range). I immediately took the vehicle ... Read more

Incident date: Mar 13, 2026

This complaint goes with my issue 11727421. After I replaced my driver from in [XXX] , my passenger front blew out on XX entrance ramp from the expressway north of [XXX] . Called [XXX] and AAA took us to [XXX] . Replaced tire next day. Two tire failures on the same trip! This one was scary. Very busy highway there north of [XXX] . We were on the inside lane with little room to guardrail. INFOR... Read more

Incident date: Aug 25, 2025

The vehicle entered dealer custody in 08/2025 after a dead battery / lockout repair event and was returned by the dealer on 01/08/2026 after months in dealer custody for repair work. Before entering dealer custody, the vehicle was drivable. The dealer documented a completed road test and inspection, but the vehicle was returned in unsafe and inoperable condition. Immediately after dealer return, ... Read more

Incident date: Aug 25, 2025

The contact owns a 2013 Ford F-150. The contact stated that while driving 60 MPH, the transmission abruptly downshifted from 6th gear to 1st gear, and the vehicle jerked and pulled to the right. No warning light was illuminated. The dealer was notified of the failure and offered to perform a diagnostic test, but the vehicle was not diagnosed or repaired. The contact associated the failure with NHT... Read more

Incident date: Aug 25, 2025

Complaint Description: I am filing a complaint regarding a severe brake assist failure in my 2014 Ford Fusion. The vehicle has experienced a repeated loss of brake assist, resulting in a hard brake pedal and increased stopping distance. Despite multiple visits to the dealership, only the vacuum pump was replaced, and the root cause was intally never fully diagnosed. Full diagnosis is still under... Read more

Incident date: Sep 30, 2024

The vehicle experienced multiple electrical and safety-related malfunctions while driving. On several occasions the instrument cluster and vehicle screens suddenly went black while the vehicle was in motion, causing loss of critical driving information such as speed and warnings. In another incident the vehicle displayed a “High Voltage Malfunction” warning while driving and the vehicle shut... Read more

Incident date: Sep 30, 2024

I was driving on the freewayin the night time on several occasions and the Emissions light and check engine light comes on and the car lost speed and would not accelerate. I had to put my hazards on to exit the freeway slowly to pull over turn the car off, sometimes this corrects the problems. but this has happened on several occasions. the vehicle is now at the dealer being diagnostic, they end u... Read more

Incident date: Sep 30, 2024

Incident date: Feb 10, 2026

The issue involves a failure of the braking system and related electronic control systems in a 2025 Honda Prologue. Prior to the failure, the vehicle displayed repeated warning messages including “Single Pedal Unavailable” and “Auto Hold Unavailable.” These warnings began appearing within approximately three weeks of taking delivery and became more frequent over time. The primary safety... Read more

Incident date: Mar 16, 2026

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel started to shake while driving at slower speeds, and the shaking ceased while driving at higher speeds. The message "Steering Fault - Service Now" was displayed. The vehicle was taken to an independent mechanic who diagnosed an ABS and power steering failure and determined that th... Read more

Incident date: Mar 16, 2026

Rear passenger seat heater shorted out and burnt through seat cushion and and sleeping bag. We ripped the seat out and taped up the power cables. The vehicle has not been to a dealer as our local dealer sold / closed within the last year. There were no warnings before this issue.

Incident date: Feb 9, 2026

My infotainment system is brikecked ! I cant turn off my lane assist and its like a battle to keep it in roads that dont have lines and especially when you get stuck in a groove of a road. Its scary! I got put into a grove my car being awd the rest followed and I get out of the grove and lane assist put me back in amd it almost put me all the way into the same gaurdrail I just avoided. My car is ... Read more

Incident date: Mar 26, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request? -After the 68C recall update for the HV battery failures, the vehicle has not been able to consistently maintain or provide power due to the limitation of the battery introduced as part of the recall. This is most noticeable driving in Electric Mode below 60% charge. The throttle behavior is inconsis... Read more

Incident date: Mar 26, 2026

Bottom brake lights will not work but top high brake light works. I was stopped by police three times. They state all three brake lights must operate.

Incident date: Mar 25, 2026

I am deeply concerned about my safety and the safety of other drivers due to a serious and worsening infotainment system malfunction in my 2022 Honda Accord Hybrid. The system malfunctions spontaneously and repeatedly while I am driving, causing significant distraction and creating a serious risk of accident. Symptoms include the system switching between apps on its own, the radio turning on and ... Read more

Incident date: Mar 19, 2026

The contact owns a 2017 Ford F-150. The contact stated that while driving 75 MPH on the highway, the transmission unexpectedly downshifted from 5th gear to 1st gear, and the rear wheels locked, and the vehicle slid. The vehicle then went into LIMP Mode but was still drivable. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 123,00... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog