Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

Clear

Showing 33,654 complaints for MERCEDES-BENZ

Incident date: Dec 10, 2024

My ford escape was diagnosed 12/31/2024 with a slight coolant intrusion. The dealership said my escape would require a new short block engine at the tune of $7555.28. I still owe $5800. I bought my car 12/2020 from a ford dealership with 3rd party extended warranty with 45k and now vehicle has 72k. Ive been having vehicle serviced at different ford dealership located closer to my house.

Incident date: Dec 10, 2024

Incident date: Jun 3, 2024

I own a 2018 Jeep Compass. My car has been stalling and going dead when stopping at stop signs/lights, when slowing to turn, and when entering on-ramps to a highway. Other issues that have occurred simultaneously (but not necessarily all at once) include, start/stop not working, the parking brake engaging when stopping, sound system unavailable message (despite that the radio works properly) and t... Read more

Incident date: Jun 3, 2024

The transmission shifts/jerks hard and hesitates/struggles to accelerate at times. It has even shutdown numerous times while I was at a traffic light.

Incident date: Jun 3, 2024

Turn signal button frequently gets stuck and will not activate. This prevents driver from being able to properly signal when changing lanes and causes very dangerous situations, particularly when trying to exit the highway. My vehicle has not been inspected by the manufacturer, but this issue is very common across owners' forums. No warning signs or messages prior to failure.

Incident date: Nov 7, 2024

There has been no OTA software updates issued to this date for my vehicle. I'm currently on 2.0 awaiting 2.2 update. Because of this I still have issues with braking, rolling while in park, and random and unexpected shutdowns of the vehicle while driving. Complete car system failure, recently when my car locked out the technician came out and replaced the 12v battery and clean out electrical conn... Read more

Incident date: Nov 7, 2024

Incident date: Jun 1, 2024

When connected to a trailer the instrument panel goes blank. I am unable to se any important information about the truck such as but not limited to coolant temp, oil temp, transmission temp, boost pressure, etc. having driven trucks that pull hard this information is critical. I have researched this issue on the internet and found that I am not the only person having this issue. Ford is aware t... Read more

Incident date: Jun 1, 2024

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not ex... Read more

Incident date: Dec 26, 2024

I am experiencing two safety issues with my Canyon 1) Forward collision alert system is triggered unnecessarily (e.g., when there isn't a car in front of me, when the car in front is far away and not posing a risk). I took it to GMC a few months back since there was a previous recall for this system and they said they stated it was fixed. It is not fixed. I turned off the automatic braking tied t... Read more

Incident date: Dec 30, 2024

The contact owns a 2014 BMW X1. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was towed to the resident. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacte... Read more

Incident date: Dec 23, 2024

The Car started to emit Smoke while Driving on highway. All the feature indicate that the issue is purely related to the recall but the Hyndai took in the vehicle and gave me a decision that the engine failure is not related to recall. Said that the recall has been completed.

Fire

Incident date: Jul 1, 2024

Auto magic high beam head lights. These do not work EVER but are of part the sales persons spew on Honda safety features.

Incident date: Dec 27, 2024

The contact owns a Nuna Rava Child Seat, Model Number: CS05107RFD, Manufactured Date: October 9th, 2021. The contact stated while using the child seat, while the seat was occupied, the contact pulled on the strap and the belt unintendedly loosened. The contact stated that the child safety seat was only supposed to loosen when the button was depressed. The contact related the failure to NHTSA Campa... Read more

Incident date: Sep 17, 2024

Stopped at stoplight. Engine start/stop was selected on and stopped engine per usual. Released brake and engine didn’t restart leaving vehicle un-powered in traffic. Shifted to park. Let vehicle recycle on/off power a few times. Engine was able to be restarted several minutes later. This happened before ~1 year ago and dealer replaced aux battery and torque sensors but couldn’t replicate fai... Read more

Incident date: Sep 17, 2024

Blown transmission valve body at 8000 total miles. Truck went into limp mode and will not reverse. Can not be safely driven. Has been sitting at dealership for 2 months now waiting for parts from GM. National backorder no ETA.

Incident date: Nov 29, 2024

Here is my draft: Vehicle Information: • Make: Tesla • Model: Model Y • Year: 2024 Description of the Problem: After a software update pushed by Tesla, the AP4 computer in my 2024 Tesla Model Y shorted out, causing a complete failure of all systems controlled by this computer. The following safety-critical and driver-assist features have become non-functional: 1.⁠Cruise Control (ada... Read more

Incident date: Nov 29, 2024

Recently brought my 2021 Ford Explorer with 100,000 miles in for what I thought was a wheel bearing issue. The mechanic reports the entire rear end is gone and needs to be replaced. I’ve owned at least 4 Explorers all driven well over 170,000 without ever having this issue. This car also spent the first 3/4 months I owned it at the Ford garage getting the electrical replaced and “brains”. Th... Read more

Incident date: Dec 26, 2024

I was at a stoplight behind a Toyota Tacoma. I must have stopped around 8 feet behind it. I was not using FSD and I was not one-pedal driving. My foot was on the brake. I must have been at a complete stop for approximately 10 seconds when my Model 3 suddenly accelerated full throttle on its own and rear ended the Tacoma, directly hitting its trailer hitch, causing my car's driver-side airbags to d... Read more

Crash

Incident date: Dec 26, 2024

The Stibilitrack in the truck went out just after 20 minutes of driving in 34 degree rainy weather at 65 mph. Found out that it was the passenger front bearing reluctor had chipped away, which is what the wheel speed sensor reads. Once one those go out, you lose Stibilitrack and ABS. I believe that this is a significant safety issue, and a poorly engineered/designed system. The rear system reads g... Read more

Incident date: Nov 2, 2024

Please see ALL the reports of the same exact issue. There is an issue with the 2018 Grand Cherokee Engines. This blown head gasket is now going to cost me $13,000 to get a new engine. Every report listed in this link IS THE SAME ISSUE. Please address the issues and reimburse owners of this Jeep having to replace their engines. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A... Read more

Incident date: Nov 19, 2023

On December 10, 2024, while driving at approximately 45 mph on State Street, my vehicle suddenly lost all power and stalled. The dashboard lights went out, and there were no prior warning indicators. Thankfully, I was able to coast safely off the road and restart the vehicle after it stalled. Before this incident, I had experienced multiple occasions when my car took unusually long to start. When... Read more

Incident date: Nov 25, 2023

The racetrack and the tail light do not work at all. I went to get my Durango inspected and they couldn't do it due to this issue. There was water coming out of the hatch when a mechanic was looking at this problem. I was told even if I spent a lot of money to fix it, it probably would repeat itself. My car has not been inspected for over month due to this issue.

Incident date: Dec 19, 2024

I was driving at about 40 mph and the car lost all power and stopped in the middle of the road. Most all of the warning lights were on like low air pressure, reduced brakes and a brake problem light etc. Turned the car off and restarted and drove another 5 miles with the brake problem light still on. Stopped and restarted car and the brake light went off and all seems normal now. From my reading o... Read more

Incident date: Dec 20, 2024

When driving on the freeway at night in intermittently foggy conditions, I attempted to adjust the automatic high-beam controls on the center console screen in the vehicle. During this attempt, as I was selecting to deactivate the auto lighting function, ALL of the vehicle lights shut off at once, and the console and screen-based instrument cluster went completely black. I attempted to stop the ve... Read more

Incident date: Dec 20, 2024

Error code p0494 conducted upon check engine light coming on.

Incident date: Dec 23, 2024

The first instance of this issue occurred on June 1, 2024, while driving to my daughter’s soccer tournament. My Jeep abruptly shut off in the middle of the freeway, displaying a “prepare to stop” warning, and left me stranded on the side of the road. The vehicle would not restart for 30 minutes. Since then, this problem has occurred five times, creating unsafe and unpredictable situations. I... Read more

Incident date: May 31, 2022

This four month old 2024 Range Rover LWB with Bosch brakes experienced a sudden and complete loss of braking capabilities. When the driver went to brake and while turning into a parking stall, the brake pedal was not in its usual position and did not work. It was stuck to or close to the floor mat and was unresponsive. The brake was not at the normal position springing back after having previousl... Read more

Crash 1 injured

Incident date: May 31, 2022

Rear center and right seat belts would not latch. Also, dashboard rear seatbelt monitor lights were incorrect.

Incident date: Dec 20, 2024

Master warning, forward collision avoidance assist, lane keeping assist, and high beam assist warning lights on. Message boards mention similar problems and there have been front and rear camera recalls for Telluride and other models of Kia, but not for Sorento. Similar problem occurred a few months ago when car died while going at highway speeds. This resolved after cleaning radar cover, cameras ... Read more

Incident date: Dec 16, 2024

My 2016 Kia Sedona developed a loud engine knocking / idling noise around 90000 miles. Had at least one oil change at a non-Kia shop around that time and was given vague warning about Kia engines as to why I was hearing the louder idling. At the time of another oil change at 99631 miles I was told there were a large number of metal shavings found in the oil, and my Check Engine light was illuminat... Read more

Incident date: Dec 22, 2024

The alternator was producing too many volts, which would short circuit the battery and electrical components in the car. This would cause the car to lose power and not be able to accelerate. My car would randomly lose power on the highway, with no warning, resulting in my car suddenly slowing down. This was dangerous for the cars around me who are going 60+ and then my car quickly drops to 40 or... Read more

Incident date: Dec 22, 2024

The vehicle continues to have safety features malfunctions with its sensors. The forward facing camera sensor and the Blind Spot Monitoring Sensor continues to malfunctions when driving in clear visibility with light to heavy traffic at random times during a day. These features assist the driver to maintain a safe distance from other vehicles while driving. My vehicle has almost crashed several ti... Read more

Incident date: Dec 21, 2024

Received letter for Ford CSP 24N01 which states that the one bolt holding the rear end is at risk of breaking off under load. The letter then says if the bolt is broken or if any noise and/or vibration is present in the rear, to then bring the vehicle to the dealer. The dealer then stated that the bushing the bolt rides in is tearing at the top but the vehicle is not eligible for the CSP. The main... Read more

Incident date: Dec 20, 2024

The contact owns a 2024 BMW X5. The contact stated that while driving at undisclosed speeds, the vehicle stalled while driving through ankle-height water. The kill switch was stuck. After the failure, the engine overheating warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the p... Read more

Incident date: Oct 15, 2024

Driving down I96 highway, the sunroof/moonroof shattered/exploded with no apparent cause. A loud popping noise followed by spider cracking and fragmenting glass was the result. After closing the top, the glass started to fall. No foreign objects found. Brand new vehicle, first time driving in severely cold weather, brought back to Ford dealership who found "no reports" of defective sunroof/m... Read more

Incident date: Dec 13, 2024

The contact owns a 2021 GMC Sierra 1500. The contact stated while driving at various speeds and downshifting, the rear wheels locked up with the parking brake warning light flashed on the instrument panel. The vehicle would resume normal operation soon after the failure. The vehicle was taken to a dealer where the contact was informed that there was a pending NHTSA Campaign Number: 24V797000 (Powe... Read more

Incident date: Sep 12, 2024

The transmission in my 2020 Highlander XLE needs replacement at 64,000 miles.

Incident date: Sep 12, 2024

It is impossible to see through the back window when it rains. It has no wiper--and unlike other cars, it is not aerodynamic and does not push rain off the back windshield. When it rains, you cannot see anything. Due to the location of the backup camera, it also becomes wet and you cannot see anything when doing in reverse through the window or backup camera when it's raining.

Incident date: Sep 12, 2024

I am writing to file a complaint regarding a potential safety defect in my 2017 Honda Pilot. My vehicle is experiencing issues with the torque converter clutch, resulting in a P0741 error code. I am aware of Honda recall which addresses similar torque converter issues in 2017-2019 Honda Pilots. I believe my 2017 Honda Pilot should also be included in this recall as it exhibits the same defect. I u... Read more

Incident date: Nov 19, 2024

The contact owned a 2014 Kia Sorento. The contact stated that while the vehicle was parked, it had caught fire causing the entire vehicle to burst into flames, from the front end to the rear end. The fire department was called and extinguish the fire. The fire department determined the fire had started from the engine. A police report was filed. There were no injuries and no medical attention need... Read more

Fire

Incident date: Nov 1, 2024

The contact owns a 2013 Lincoln MKS. The contact stated that while driving at various speeds, the vehicle stalled with several undisclosed messages displayed on the instrument panel. Due to the failure, the vehicle was towed to a dealer but was not yet diagnosed or repaired. The manufacturer was not notified of the failure. The vehicle remained with the dealer. The failure mileage was approximatel... Read more

Incident date: Dec 13, 2024

On [XXX], I was driving my Blazer up to our local Museum to grab some information. The Museum is about a mile and a half from my house. When I had left my house, the car was driving like normal. I pulled into a parking spot at the Museum, and I went to shut the vehicle off, and I thought maybe the check engine light had come on but wasn't completely paying attention to the dash. About 10 minutes l... Read more

Incident date: Dec 19, 2024

The contact owns a 2024 Honda Accord. The contact stated that while driving 25-35 MPH, the vehicle stalled. The vehicle also stalled while being started. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V763000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact ... Read more

Incident date: Aug 28, 2024

Purchased vehicle from dealership drove 1650 miles, cylinder head began leaking, excessive oil. Took vehicle to repair shop their assessment cracked cylinder head. Warranty expired, dealership refused help in addition to Mazda Corp. unless brought to nearest dealership 140 miles away, with no guarantee. Vehicle is not driveable, I do have photos of the cracks.

Incident date: Dec 13, 2024

Two recalls for this make year and model car had been recalled previously but not for my VIN specifically and the issues are appearing. The first is “doors may open driving” recall on your website and the second is “engine cylinder head may leaks oil” which is also on ur website. Both were recalled for this make and year of the ford fusion but not for my VIN so ford is stating they cannot ... Read more

Incident date: Dec 13, 2024

The start/stop has been an ongoing issue for awhile now. It's been to the dealer multiple times for this issue. The vehicle will sometimes just stop while moving or will not start at a light. Each time requires the vehicle being placed in park, turning off the vehicle, restarting the vehicle, and releasing the parking brake and finally shifting into gear. This is dangerous to have this happening i... Read more

Incident date: Dec 18, 2024

The contact owns a 2023 Chevrolet Traverse. The contact stated that after shifting into reverse the vehicle failed to respond. The contact stated that there was a loud banging sound coming from the vehicle. The contact stated that the same loud sound was heard while driving forward. There were no warning lights illuminated. The vehicle was taken to the dealer and was duplicated; however, the vehic... Read more

Previous 1 2 3 4 5 ... 61 62 63 ... 673 674 Next

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog