Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 33,654 complaints for MERCEDES-BENZ

Incident date: Mar 5, 2026

Odometer Fraud. The contact owns a 2006 Chevrolet Express. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 178,000, and at the time of registration, it was discovered that the mileage was 394,745.

Incident date: Dec 1, 2025

The speedometer is off 3%. When the speedometer indicates 65mph The vehicle is actually traveling at 68mph. At 55mph Indicated the vehicle is actually traveling at 57mph. The faster you go the more off the speedometer is. This was verified using GPS on two separate smart phones. After doing some research I've discovered that all mid to late 2024 VW Taos 4-motion vehicles are the same as my vehicl... Read more

Incident date: Dec 5, 2025

Everytime I try to turn my wheel it’ll get stiff and the notification will pop up saying “electric power steering system” but then it’ll go back to normal and when I start the car it sounds like it doesn’t want to start at all and like the cords are trying to connect because they start making a ticking sound. I’ve had issues with electrical before to where the airbags and lane assist h... Read more

Incident date: Mar 7, 2026

The contact owns a 2024 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Incident date: Mar 7, 2026

Short Description Transmission-to-PTU splines, causing AWD loss and requiring full transfer case and transmission replacement. Summary This drivetrain failure poses an unreasonable safety risk due to the sudden loss of AWD capability, lack of alerts, and resulting instability. My experience is consistent with dozens of documented cases and matches the mechanical fault pattern already under federa... Read more

Incident date: Mar 5, 2026

The contact owns a 2025 Chevrolet Suburban. The contact stated that while driving 25 MPH, a yellow triangle warning icon was displayed, and a message to "Please Add Oil" was displayed. The vehicle was taken to a dealer, where it was diagnosed with a broken part and oil was leaking oil onto the oil filter. The vehicle was repaired. The contact stated that approximately 1,000 miles later, the same t... Read more

Incident date: Mar 10, 2026

2015 Subaru Legacy 2.5i, approximately 48,000 miles. CVT transmission failed suddenly with no prior warning signs. Vehicle was exclusively dealer-serviced for its entire life. While driving, the transmission began shuddering, slipping, and making metallic grinding noises. Vehicle could barely climb a small ramp and was locked in limp mode, making it unsafe to operate in traffic. Diagnostic codes P... Read more

Incident date: Mar 10, 2026

regarding the rear view camera. It stopped working intermittently and now it shows the picture inverted (backwards) I see an extensive list of vehicles that have been recalled, but my vin is not listed. How do I get this repaired?

Incident date: Mar 10, 2026

My horn stopped working. Not under warranty but I believe it is a safety issue. A replacement horn is not available and not under warranty. Online search revealed this is a common issue

Incident date: Mar 5, 2026

I am reporting a serious safety concern involving my 2021 Honda Accord Sport SE. The issue began at approximately 78,000 miles when multiple warning lights suddenly appeared on the dashboard while driving. At the same time, the vehicle began shaking and had difficulty accelerating. The engine felt unstable and the car struggled to gain speed. I immediately took the vehicle to a mechanic where it ... Read more

Incident date: Mar 5, 2026

The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the vehicle shuddered and jerked erratically. No warning lights were illuminated. The vehicle was taken back to the Toyota dealer where it was purchased, where it was diagnosed with ... Read more

Incident date: Mar 5, 2026

My 2024 Chevy Trailblazer Fully Shutdown the engine and everything at a Stoplight With the Start/stop on leaving me to put pack into park and restart vehicle!!

Incident date: Mar 9, 2026

Accident report: Local ID [XXX] Agency: ISPLowell 13 Date [XXX] Time approx [XXX] Milepost [XXX] on [XXX] Auto: 2025 Mercedes GLS 450 fully loaded Single car accident See attached pictures for damage State Farm insurance - claim filed (claim # [XXX]) Claim filed with Mercedes Benz on 3/9/2026 to access info from event data recorders (claim #[XXX])a total loss Driver’s 2 front airbags deployed - ... Read more

Crash

Incident date: Mar 9, 2026

Crash

Incident date: Mar 8, 2026

The contact owns a 2018 Ford Escape. While the contact's mother was driving at an undisclosed speed, the vehicle unintendedly accelerated to 45 MPH. The vehicle continued to accelerate without the accelerator pedal depressed until the brake pedal was depressed, and the vehicle stopped. On another occasion, while the vehicle was at a stoplight, the brake pedal was depressed, and the vehicle acceler... Read more

Incident date: Mar 8, 2026

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the message “Camera Unavailable” was displayed. The contact stated that the screen was displayed upside down or that there was a blue screen. The vehicle was taken to the dealer, where it was diagnosed and determined with rear-view camera failure. The contact was informed that the rear-view camera display needed to be ... Read more

Incident date: Mar 8, 2026

2017 Jeep Cherokee Trailhawk 80,758 miles - I began to accelerate from a stop light and heard a large clunk. Proceeded to pull over after a complete loss of power. Once away from traffic, Jeep would not be put into 'park' without hearing and feeling the grinding of gears through the shifter handle. I had to shut the car off prior to being able to place Jeep into 'park', and even then the car was a... Read more

Incident date: Feb 15, 2026

I am submitting a complaint regarding my 2017 Chevrolet Silverado 1500 LT. My truck currently has approximately 80,000 miles, and it has recently been diagnosed by a Chevrolet dealership as needing a complete transmission replacement. This vehicle has been lightly driven and very well maintained, and I rarely drive it. Because of this, I am extremely concerned and disappointed that such a major m... Read more

Incident date: Dec 24, 2025

Upon further investigation, LOTS of 2018 Honda Odysseys are experiencing the same problem I am. There is a leak coming in from the top of the van in the rear that causes water to leak through and overtime damages the control unit in the back. Damage to this causes my power lift gate to completely stop working, my passenger drive door to stop working, and a bunch of features like the front collisi... Read more

Incident date: Mar 1, 2026

This has happened three times with the 2019 Chevrolet Silverado 2500HD LTZ truck. Each time, the failure was following a remote start in my driveway. It has occurred at the approximately 40K, 80K, and now at 128K mile mark. First two repairs were covered under the warranty and extended warranty, with the third time there was no warranty and the cost for repair was ~$2800. Each time, the vehicl... Read more

Incident date: Mar 1, 2026

The weld that holds the clutch pedal broke causing the clutch pedal to not engage properly. Driving in traffic during a down shift stop almost caused an accident. Which led to not being able to shift gears which left the car unable to drive and left the stranded on the side of the road. The weld that hold the clutch pedal in place is insufficient and weak. While researching this issue I found ma... Read more

Incident date: Jun 2, 2023

What component or system failed or malfunctioned, and is it available for inspection upon request? GM and dealerships have report extensive failures of the Telematics Control Module (TCM) that connects onstar and provides GPS navigation ability. There is currently no issued recall. Yes, this can be provided for inspection. How was your safety or the safety of others put at risk? Unlike 2024 ve... Read more

Incident date: Jan 16, 2026

My VIN indicates the 2.5L non-turbo SKYACTIV engine. Many 2019 CX-5 Touring models with this engine used cylinder deactivation, which is the version that has had some cylinder head cracking complaints. The engine type has documented failures my mileage (96k) is not extremely high for an engine The repair cost is very high ($5,500+) Mazda is refusing to help me out of goodwill assistance and ive on... Read more

Incident date: Jan 16, 2026

I’m getting a indicator that I need to service my shifter and it’s making a strange noise and having problems shifting

Incident date: Jan 16, 2026

The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the vehicle skidded for approximately 25 feet. Several unknown warning lights were illuminated. The contact stated that due to the failure, another vehicle was almost rear-ended. The vehicle was take... Read more

Incident date: Feb 21, 2026

Hi, was driving Vehicle GMC 1500 Denali, vehicle Lost power, all Lites lite up on Dashboard, Vehicle Just lost power and i swerved off Road and sideswiped a Plant Holder on side of Road, damaging side passenger Rear door. I bought the truck to GMC Rvc and they said vehicle Blew Cam shaft and Lifters. I explained to them I'm very concerned for others safety in these Vehicles with the 6.2 Engine. So... Read more

Crash

Incident date: Sep 5, 2025

The Break booster has failed or started since the break fluid is leaking inside the cab. And other trucks from the same year as my truck did have a recall for the break master cylinder failing. My breaks could potentially go out fully and I wont be able to stop. My problem has been confirmed by my independent service center. And also there's alot of other people having the same issue online. Sinc... Read more

Incident date: Feb 16, 2026

See attached document for complaint.

Incident date: Mar 2, 2026

When I was at a stop light, the car shut off and went into park. I believe the Idle Stop was off at the time. When I tried to shift to drive it told me I needed to start the car by holding the brake and the button. It took a couple of attempts for it to cycle through and start. This happened several weeks prior to the incident yesterday. It is currently at the dealership. When I googled th... Read more

Incident date: Jun 9, 2025

The contact owns a 2023 Toyota Sienna Hybrid. The contact stated that her husband pressed the automatic liftgate button to close, unaware that their child was near the trunk. The contact's son's left hand became trapped beneath the liftgate, and her husband had to yank the liftgate open to free the child's hand. The child received medical attention for bruising on his left hand. The vehicle was ta... Read more

1 injured

Incident date: Feb 17, 2026

Dashboard leather is delaminating and lifting above the steering wheel. The defect began before my 36,000-mile factory warranty expired. This is a known, widespread manufacturing defect on 2021-2022 Ram 1500 TRX trucks documented in numerous owner forums. Stellantis has replaced dashboards under warranty and goodwill for other owners with the same failure

Incident date: Nov 10, 2025

The contact owns a 2004 Ford Escape. The contact received notification of NHTSA Campaign Number: 04V602000 (Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was taken to a local dealer, where other recall repairs were performed; however, the contact was advised that parts for NHSTA Campaign: 04V602000 (Latches/Locks/Linka... Read more

Incident date: Mar 26, 2024

Vehicle will not go forward when accelerating, the vehicle does go in reverse. It is available for inspection at Nissan Vacaville. It is a safety risk as I was driving, it stalled in turning lane on street and wouldn't go. I had to have it put in neutral so I could get it to a safe location so I could have it towed to my residence. I have a service report saying that there's a faulty piece i... Read more

Incident date: Mar 26, 2024

The contact owns a 2019 Subaru Outback. The contact stated that while driving at an undisclosed speed, the touch screen on the radio failed to properly operate. The screen was delaminated, causing unintended operation of the radio, distracting the driver. This failure caused the back over prevention to become inoperable, and the HVAC defroster options were inoperable. The touch screen and the func... Read more

Incident date: Feb 16, 2026

"Reporting a Material Compound Failure on a set of 4 Falken Wildpeak AT Trails tires (size 215/70/16) sold as 'new' but manufactured in 2021 (DOT 3921). Despite 8/32" tread remaining (75% life), from there original 10/32'' tread the rubber is failing with severe dry rot/cracking through the sidewall and markings on all 4 tireson the outside,and inside of the tire walls. This is a safety hazard inv... Read more

Incident date: Mar 2, 2026

The contact owns a 2025 Volkswagen Atlas. The contact stated that while driving in bumper-to-bumper traffic, the vehicle stalled. Several unknown warning lights were illuminated, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. The vehicle failed to restart. The contact was unable to move to the side of the road and called the Police. The Police helped to pu... Read more

Incident date: Sep 1, 2022

The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while shifted to reverse(R), the back over preventi... Read more

Incident date: Feb 28, 2026

2026 Yukon Elevation with 3,957miles. I was driving down the road and pulled into the turn lane at an intersection. Vehicle cut off with the Auto Start/Stop function and would not start back up. I continued and tried to restart the vehicle but would not start; I was blocking the lane with cars continuously going around me. Vehicle stated service transmission on the display- I was unable to put it ... Read more

Incident date: Feb 27, 2026

I am advised by VW to not charge this vehicle using the L3 super chargers along with not to charge it "inside" a garage. However, there is no way to charge the vehicle then without spending thousands to have an electrician move the plug outside. So I am forced to have this vehicle not usable and VW offers zero fix. I have written them a formal demand letter over 3 weeks ago requesting a fix or ... Read more

Incident date: Feb 27, 2026

One only needs to google or ask an AI about "Tesla Model Y Juniper" front end suspension noises and you will find links to hundreds of complaints and at least two YouTube videos now. Based on reports from recent 2026 Tesla Model Y owners, particularly those with the Juniper refresh, the front-end noises over rough or bumpy roads at very slow speeds sound like a widespread suspension-related issue... Read more

Incident date: Feb 28, 2026

1, The rear taillights fill up with water making it difficult to see the lights when breaking. 2, The engine had to be repaired due to power failure and was told that the cams and lifters were worn out on drivers' side at 85000 miles. The garage said this should not have happened. And that they have had to repair other vehicles too and Dodge would not cover it.

Incident date: Feb 22, 2026

I was waiting to turn when my rear window had a sudden "BANG" noise and shattered. There was no snow on my car, and no evidence of anything going inside my car that could've caused the damage. As I drove, the glass continued to shatter more and more and ended up in my vehicle, and potentially on the road as well. There is currently an open class action lawsuit regarding this issue.

Incident date: Feb 22, 2026

1. Front fuel tank strap bracket has corroded and strap no longer attaches, my vehicle is available for inspection upon request. (appears this was a problem for 2009-2012 ram trucks) 2. If the tank falls, fuel will let loose with the opportunity for fire. 3. Yes, (independent service center). My mechanic wants me to ratchet strap the tank up to run the fuel low (because the tank will need to be d... Read more

Incident date: Feb 22, 2026

Incident date: Feb 27, 2026

The ICCU failed under normal utilization The vehicle went into limp mode which changes expected driving dynamics The dealer confirmed ICCU failure and the manufacturer has confirmed the vehicle is a lemon as per MA state law No warnings prior to the failure

Incident date: Feb 21, 2026

ICCU Failure causes the car to not work.

Incident date: Feb 4, 2026

The contact owns a 2022 Toyota Mirai. The contact stated that while driving at various speeds, the vehicle hesitated while the accelerator pedal was depressed and maintained automotive power. The "Parking Support Brake - PSKB" message was displayed. The vehicle was towed to a local dealer; however, the vehicle was not diagnosed or repaired since the extended warranty had expired, and the vehicle h... Read more

Incident date: Feb 4, 2026

The contact owns a 2015 Ford Edge. The contact stated that while driving at various speeds, the vehicle made an abnormally loud clicking sound. The contact received notification of Ford Campaign Number: 22N12 (Rattle Noise at the Transmission Bellhousing Area Flex-plate Cracks), and the vehicle was taken to the dealer for repair in 2022 and 2023; however, the dealer informed the contact that ther... Read more

Incident date: Feb 4, 2026

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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