Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 33,200 complaints for MERCEDES-BENZ
MERCEDES-BENZ
GLB 250
(2020) — ENGINE
Mar 23, 2021
Incident date: Mar 23, 2021
ON 3/23/2021, MY GLB 250 STARTED EXPERIENCING ELECTRICAL AND ENGINE ISSUES AFTER I HAD BEEN STOPPED AT A RAILROAD CROSSING FOR 15 MINUTES WITH THE ENGINE RUNNING AND THE CAR IN PARK. ONCE THE TRAIN PASSED AND I WAS ABLE TO DRIVE, MY INSTRUMENT PANEL STARTED LIGHTING UP WITH EVERY POSSIBLE WARNING LIGHT AND ADDITIONAL WARNINGS THAT SAID TO NOT SHIFT GEARS AND GO TO DEALER IMMEDIATELY. I DROVE AP... Read more
MERCEDES-BENZ
C300
(2015) — ENGINE
Mar 23, 2021
Incident date: Oct 31, 2020
CHECK ENGINE LIGHT KEEPS COMING ON/ FOWL ORDER COMING FROM AC UNIT/ LOUD GAS SMELL WHEN START IGNITION IN THE MORNING
MERCEDES-BENZ
C300
(2015) — UNKNOWN OR OTHER
Mar 23, 2021
Incident date: Oct 31, 2020
CHECK ENGINE LIGHT KEEPS COMING ON/ FOWL ORDER COMING FROM AC UNIT/ LOUD GAS SMELL WHEN START IGNITION IN THE MORNING
MERCEDES-BENZ
C300
(2015) — FORWARD COLLISION AVOIDANCE: WARNINGS
Mar 23, 2021
Incident date: Oct 31, 2020
CHECK ENGINE LIGHT KEEPS COMING ON/ FOWL ORDER COMING FROM AC UNIT/ LOUD GAS SMELL WHEN START IGNITION IN THE MORNING
MERCEDES-BENZ
C300
(2017) — STRUCTURE:BODY
Mar 22, 2021
Incident date: Mar 20, 2021
FRONT PANEL GLASS OF PANORAMIC SUNROOF FLEW OFF THE CAR AS I WAS DRIVING ON THE HIGHWAY.
MERCEDES-BENZ
C300
(2017) — UNKNOWN OR OTHER
Mar 22, 2021
Incident date: Mar 20, 2021
FRONT PANEL GLASS OF PANORAMIC SUNROOF FLEW OFF THE CAR AS I WAS DRIVING ON THE HIGHWAY.
MERCEDES-BENZ
E350
(2013) — ELECTRICAL SYSTEM
Mar 22, 2021
Incident date: Mar 19, 2021
FAILED CAM SELENOID TRIGGERED CHECK ENGINE LIGHT. THROWING CODES BECAUSE OIL HAS TRAVELED INTO THE WIRE HARNESS. BODY/WIRE HARNESS REPLACEMENT AS WELL AS AFFECTED 02 SENSORS FROM OIL SATURATION
MERCEDES-BENZ
E350
(2013) — ENGINE
Mar 22, 2021
Incident date: Mar 19, 2021
FAILED CAM SELENOID TRIGGERED CHECK ENGINE LIGHT. THROWING CODES BECAUSE OIL HAS TRAVELED INTO THE WIRE HARNESS. BODY/WIRE HARNESS REPLACEMENT AS WELL AS AFFECTED 02 SENSORS FROM OIL SATURATION
MERCEDES-BENZ
E350
(2013) — UNKNOWN OR OTHER
Mar 22, 2021
Incident date: Mar 19, 2021
FAILED CAM SELENOID TRIGGERED CHECK ENGINE LIGHT. THROWING CODES BECAUSE OIL HAS TRAVELED INTO THE WIRE HARNESS. BODY/WIRE HARNESS REPLACEMENT AS WELL AS AFFECTED 02 SENSORS FROM OIL SATURATION
MERCEDES-BENZ
GLE350D
(2016) — ENGINE
Mar 22, 2021
Incident date: Mar 22, 2021
MY 2016 MB GLE 350 WITH 57750 MILES STALLED IN THE DRIVE THRU LANE AT STARBUCKS. I WAS ABLE TO RESTART THE ENGINE. PARKED FOR APPROXIMATELY 15 MINUTES. NOTED THE CHECK ENGINE LIGHT ON. RE-STARTED THE ENGINE AND BEGAN TO DRIVE HOME. VECHICLE STALLED IN TRAFFIC AND COULD NOT BE RESTARTED. TOWED TO MB DEALER. THIS WAS THEIR ASSESSMENT: VERIFIED COMPLIANT. CONNECTED SDS AND RAN SHORT TEST. ... Read more
MERCEDES-BENZ
GLE350D
(2016) — FUEL/PROPULSION SYSTEM
Mar 22, 2021
Incident date: Mar 22, 2021
MY 2016 MB GLE 350 WITH 57750 MILES STALLED IN THE DRIVE THRU LANE AT STARBUCKS. I WAS ABLE TO RESTART THE ENGINE. PARKED FOR APPROXIMATELY 15 MINUTES. NOTED THE CHECK ENGINE LIGHT ON. RE-STARTED THE ENGINE AND BEGAN TO DRIVE HOME. VECHICLE STALLED IN TRAFFIC AND COULD NOT BE RESTARTED. TOWED TO MB DEALER. THIS WAS THEIR ASSESSMENT: VERIFIED COMPLIANT. CONNECTED SDS AND RAN SHORT TEST. ... Read more
MERCEDES-BENZ
SPRINTER 2500
(2019) — UNKNOWN OR OTHER
Mar 22, 2021
Incident date: Feb 4, 2021
SPRINTER VAN CAUGHT FIRE BURNING UP THE ENTIRE VEHICLE. VAN WAS SERVICED A WEEK PRIOR TO FIRE FOR AN ISSUE WITH THE A/C BY MERCEDES BENZ OF JACKSONVILLE. VAN WAS DRIVEN DAILY AFTER SERVICE APPOINTMENT AND BEGAN TO SMOKE. ONCE IT WAS PARKED IN A PARKING LOT (CHURCH/SCHOOL LOT) IT BURST INTO FLAMES. DRIVER AND TWO CHILDREN WERE ABLE TO EXIT THE VEHICLE JUST BEFORE IT BURST INTO FLAMES. HAD THE ... Read more
Fire
MERCEDES-BENZ
C300
(2010) — AIR BAGS
Mar 20, 2021
Incident date: Mar 19, 2021
AUG 12, 2020 TOOK C300 TO FLETCHER JONES MOTORCARS OF FREMONT. I PAID FOR THEM TO DO AN OIL & FILTER CHANGE AFTER THEY DID PERFORM RECALL 2018120017 ~ 18P9193104 CAUSE: RECALL 2019120027. PAID $204.65 THAT DAY. 01/21/21- AFTER DRIVING, W MY SIGNIFICANT OTHER, AT CITY SPEED LIMIT TO FEDEX WHICH IS 1 MILE FROM MY HOUSE ON SAME STREET, AND BACK, MY SIG OTHER COULDN'T PUT BACK THE SEAT AND THE AIRBAG ... Read more
MERCEDES-BENZ
C300
(2010) — ENGINE
Mar 20, 2021
Incident date: Mar 19, 2021
AUG 12, 2020 TOOK C300 TO FLETCHER JONES MOTORCARS OF FREMONT. I PAID FOR THEM TO DO AN OIL & FILTER CHANGE AFTER THEY DID PERFORM RECALL 2018120017 ~ 18P9193104 CAUSE: RECALL 2019120027. PAID $204.65 THAT DAY. 01/21/21- AFTER DRIVING, W MY SIGNIFICANT OTHER, AT CITY SPEED LIMIT TO FEDEX WHICH IS 1 MILE FROM MY HOUSE ON SAME STREET, AND BACK, MY SIG OTHER COULDN'T PUT BACK THE SEAT AND THE AIRBAG ... Read more
MERCEDES-BENZ
C300
(2010) — UNKNOWN OR OTHER
Mar 20, 2021
Incident date: Mar 19, 2021
AUG 12, 2020 TOOK C300 TO FLETCHER JONES MOTORCARS OF FREMONT. I PAID FOR THEM TO DO AN OIL & FILTER CHANGE AFTER THEY DID PERFORM RECALL 2018120017 ~ 18P9193104 CAUSE: RECALL 2019120027. PAID $204.65 THAT DAY. 01/21/21- AFTER DRIVING, W MY SIGNIFICANT OTHER, AT CITY SPEED LIMIT TO FEDEX WHICH IS 1 MILE FROM MY HOUSE ON SAME STREET, AND BACK, MY SIG OTHER COULDN'T PUT BACK THE SEAT AND THE AIRBAG ... Read more
MERCEDES-BENZ
E300
(2017) — UNKNOWN OR OTHER
Mar 20, 2021
Incident date: May 9, 2020
IN OUR MERCEDES THE HVAC SYSTEM HAS A DEFECT WHERE IT DOESN'T PROPERLY VENTILATE & GROWS MOLD THAT SMELLS UP THE CAR. THERE HAS BEEN A CLASS ACTION LAWSUIT ABOUT THIS EXACT PROBLEM AND IN THE LAWSUIT THEY STATE THAT NO AMOUNT OF REPAIRS CAN FIX IT. WE HAVE TAKEN OUR CAR TO THE MERCEDES DEALERSHIP COUNTLESS TIMES, THEY SAID THEY FIXED IT. WE WERE SENT HOME WITH A CAR THAT HAD SOMETHING SPRAYED IN T... Read more
MERCEDES-BENZ
E400
(2017) — AIR BAGS
Mar 19, 2021
Incident date: Mar 1, 2019
TAKADAAIRBAG RECALL. NO REPAIR AVAILABLE FOR OVER 2 YEARS, AND NO ANSWER FROM MEERCEDESDEALER, REGIONAL OFFICE OR US HEADQUARTERS. IN FEAR OF AIR BAG EXPLOSION AND NOT SAFE TO HAVE PASSENGER IN FRONT SEAT.
MERCEDES-BENZ
C 300
(2019) — COMMUNICATION
Mar 19, 2021
Incident date: Feb 9, 2021
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT EXPERIENCED THE FAILURE WHILE APPROACHING A STOP SIGN WHEN THE VEHICL... Read more
MERCEDES-BENZ
C 300
(2019) — ELECTRICAL SYSTEM
Mar 19, 2021
Incident date: Feb 9, 2021
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT EXPERIENCED THE FAILURE WHILE APPROACHING A STOP SIGN WHEN THE VEHICL... Read more
MERCEDES-BENZ
GLE 400
(2019) — VEHICLE SPEED CONTROL
Mar 19, 2021
Incident date: Mar 19, 2021
VEHICLE HESITATES WHEN ACCELERATING.OCCURS FREQUENTLY, MOSTLY AT LOW SPEEDS OR WHEN ACCELERATING FROM A STOPPED POSITION. DOES NOT HAPPEN ALL THE TIME.DEALERSHIP IS UNABLE TO REPLICATE WHEN TEST DRIVING. MB CHAT ROOM INDICATES THIS IS A COMMON PROBLEM W/O A FIX. I HAVE JUMPED A CURB, HAD THE VEHICLE HESITATE WHEN MERGING IN TRAFFIC AS WELL AS WHEN MAKING A TURN. IT IS A SAFETY PROBLEM THAT NEEDS T... Read more
MERCEDES-BENZ
E350
(2013) — AIR BAGS
Mar 19, 2021
Incident date: Mar 19, 2021
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ E350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) HOWEVER THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT INFORMED MERCEDES-BENZ OF LOUISVILLE (2520 TERRA CROSSING BLVD, LOUISVILLE, KY 40245) AND THE MANUFACTURER OF THE RECALL NOTIFICATION AND WAS INFORMED THAT THE VIN WAS PENDING THOU... Read more
MERCEDES-BENZ
SL 450
(2018) — UNKNOWN OR OTHER
Mar 19, 2021
Incident date: Feb 12, 2021
MY CAR HAS RECALL OVER MONTH I HAVE BEEN KEEP CALLING MERCEDES BUT EVERY TIME THEY TOLD ME STILL PENDING TAKE FOREVER
MERCEDES-BENZ
C300
(2016) — STRUCTURE:BODY
Mar 19, 2021
Incident date: Jan 14, 2021
PANORAMIC SUNROOF IS LOOSE NOT PROPERLY BONDED.
MERCEDES-BENZ
SPRINTER 3500
(2016) — ELECTRONIC STABILITY CONTROL (ESC)
Mar 19, 2021
Incident date: Mar 5, 2021
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070, 503-454-5000) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. TH... Read more
MERCEDES-BENZ
SPRINTER 3500
(2012) — VEHICLE SPEED CONTROL
Mar 19, 2021
Incident date: Mar 11, 2021
ON OR ABOUT MARCH 11TH, I WENT TO MERCEDES BENZ OF 4000 N. MAIN STREET, GAINESVILLE FL. TO SCHEDULE AN APPOINTMENT FOR THE SAFETY RECALL NHTSA CAMPAIGN NUMBER 21V042000 ON MY 2012 SPRINTER 3500 ( VIN WDA PF4CA2C9519207,PRODUCTION DATE 04/12/2012). I MET WITH MICHAEL POTTEIGER, ASST. SERVICE MANAGER. TO MY DISMAY, MR. POTTEIGER INFORMED ME THAT THERE WAS NO SUCH RECALL AND THAT MERCEDES ADDRESSED ... Read more
MERCEDES-BENZ
GLC 300
(2020) — UNKNOWN OR OTHER
Mar 18, 2021
Incident date: Mar 18, 2021
RECEIVED A SAFETY RECALL NOTICE TO HAVE CORRECTIVE ACTION TAKEN TO THE COMMUNICATION MODULE TO COMMUNICATE THE CORRECT VEHICLE'S LOCATION FOR THE EMERGENCY CALL SYSTEM; HOWEVER, LOCAL DEALER SAYS THEY CANNOT RESOLVE. COPY OF RECALL NOTICE ATTACHED - SEE BELOW.
MERCEDES-BENZ
SPRINTER 2500
(2016) — UNKNOWN OR OTHER
Mar 18, 2021
Incident date: May 1, 2020
I'VE OWNED THIS CAR 2 YEARS. IN THE SUMMER TIME WHEN WE TURN ON THE A/C THERE IS A BAD ODOR COMING OUT OF THE VENTS. ONLY IN THE SUMMER IT'S NOT A PLEASANT SMELL. DURING THE WINTER TIME LAST YEAR WAS A GASOLINE SMELL BUT THAT GOT FIXED. I WOULD LIKE FOR YOU TO LOOK INTO IT PLEASE IT'S A MOLDY SMELL.
MERCEDES-BENZ
C300
(2011) — SUSPENSION
Mar 18, 2021
Incident date: Mar 16, 2021
WHILE DRIVING, I HIT MY BRAKES AND IT WERE AS IF AN INVISIBLE HAND GRABBED THE STEERING WHEEL AND TURNED SHARPLY TO THE RIGHT. I NEARLY WENT OVER A MOUNTAIN. I DROVE SLOWLY HOME BUT EACH TIME I WOULD HIT MY BRAKES THE SAME WOULD HAPPEN. LONG STORY SHORT, MY 2011 C300 WITH 80K MILES, BOUGHT FROM THE SHOWROOM AND GARAGE KEPT HAS A RUSTED AND BROKEN SUBFRAME. MY VEHICLE IS NOT DRIVABLE. I WOULD LIKE ... Read more
MERCEDES-BENZ
C300
(2011) — SUSPENSION
Mar 18, 2021
Incident date: Mar 10, 2021
I WAS DRIVING MY 2011C-CLASS ON I-95 NORTH OF PHILADELPHIA WHEN I HAD TO SLOW DOWN DUE TO TRAFFIC. WITHOUT WARNING THE REAR OF THE CAR STARTED FISHTAILING ALMOST CAUSING A MULTI-VEHICLE ACCIDENT WHICH WOULD HAVE RESULTED IN INJURIES OR WORSE. I EXITED THE HIGHWAY AND TOOK SMALLER STREETS TO GET TO MY MECHANIC WHO HAS SERVICED THE CAR SINCE THE MERCEDES EXTENDED WARRANTY EXPIRED. UPON INSPECTION H... Read more
MERCEDES-BENZ
E350
(2006) — ENGINE
Mar 18, 2021
Incident date: May 26, 2020
I NEED HELP WITH MY CRANKSHAFT PLEASE I SEE A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM
MERCEDES-BENZ
E350
(2006) — VEHICLE SPEED CONTROL
Mar 18, 2021
Incident date: May 26, 2020
I NEED HELP WITH MY CRANKSHAFT PLEASE I SEE A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM
MERCEDES-BENZ
E350
(2006) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 18, 2021
Incident date: May 26, 2020
I NEED HELP WITH MY CRANKSHAFT PLEASE I SEE A LOT OF PEOPLE ARE HAVING THE SAME PROBLEM
MERCEDES-BENZ
C300
(2009) — STRUCTURE:FRAME AND MEMBERS
Mar 17, 2021
Incident date: Mar 5, 2021
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE SUBFRAME BRACKET WAS SEVERELY CORRODED. THE CONTACT NOTICED THE FAILURE WHEN THE BRAKE PEDAL WAS DEPRESSED THERE WAS AN ABNORMAL SOUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND INSPECTED WHICH THE TECHNICIAN DETERMINED THAT THE REAR SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED... Read more
MERCEDES-BENZ
C300
(2009) — SUSPENSION
Mar 17, 2021
Incident date: Mar 5, 2021
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE SUBFRAME BRACKET WAS SEVERELY CORRODED. THE CONTACT NOTICED THE FAILURE WHEN THE BRAKE PEDAL WAS DEPRESSED THERE WAS AN ABNORMAL SOUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND INSPECTED WHICH THE TECHNICIAN DETERMINED THAT THE REAR SUBFRAME NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED... Read more
MERCEDES-BENZ
C300
(2015) — STRUCTURE:BODY
Mar 17, 2021
Incident date: Mar 16, 2021
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY IN AN ACCIDENT. THE VEHICLE WAS REPAIRED AT GERBER COLLISION & GLASS (102 CORPORATE PARK DR, HENDERSON, NV 89074) HOWEVER, WHILE LEAVING THE COLLISION CENTER, THE CONTACT HEARD A LOUD KNOCKING SOUND COMING FROM UNDERNEATH THE VEHICLE. THE CONTACT ASKED THE COLLISION CENTER TO INSPECT THE VEHICLE FOR TH... Read more
MERCEDES-BENZ
C300
(2015) — ENGINE
Mar 17, 2021
Incident date: Mar 16, 2021
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE WAS RECENTLY IN AN ACCIDENT. THE VEHICLE WAS REPAIRED AT GERBER COLLISION & GLASS (102 CORPORATE PARK DR, HENDERSON, NV 89074) HOWEVER, WHILE LEAVING THE COLLISION CENTER, THE CONTACT HEARD A LOUD KNOCKING SOUND COMING FROM UNDERNEATH THE VEHICLE. THE CONTACT ASKED THE COLLISION CENTER TO INSPECT THE VEHICLE FOR TH... Read more
MERCEDES-BENZ
CLA 250
(2018) — WHEELS:RIM
Mar 17, 2021
Incident date: Sep 10, 2018
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ CLA250. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE TIRES SLOWLY STARTED TO LOSE AIR. THE CONTACT STATED THAT THE RIMS WERE CRACKED. THE CONTACT STATED THE LOW TIRE PRESSURE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF GREENWICH (261 WEST PUTNAM AVENUE, GREENWICH, CT 06830) WHERE IT WAS DIAGNOSED WITH THE RIMS AND T... Read more
MERCEDES-BENZ
SPRINTER 3500
(2017) — WHEELS
Mar 16, 2021
Incident date: Feb 10, 2021
WE ARRIVED HOME AFTER A SHORT TRIP, PARKED THE VEHICLE AND DIDN'T SEE IT UNTIL THE NEXT MORNING. WE THEN FOUND THAT BOTH LEFT REAR TIRES WERE FLAT. AIRED THEM UP AND DROVE TO DISCOUNT TIRE WHERE WE WERE INFORMED THAT BOTH RIMS WERE CRACKED AT THE EXACT SAME WELD. THE TIRES WERE IN PERFECT CONDITION: NO BLESS, BUBBLES, OR MARKS. MERCEDES BENZ REFUSED TO WARRANTY OR REPLACE THE RIMS. WE NOW SEE THER... Read more
MERCEDES-BENZ
C300
(2015) — FUEL/PROPULSION SYSTEM
Mar 15, 2021
Incident date: Mar 2, 2021
GAS LEAK/ SMELL IN CABIN AT IDLE
MERCEDES-BENZ
B 250E
(2014) — ELECTRICAL SYSTEM
Mar 15, 2021
Incident date: Feb 22, 2021
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ B250E. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE BATTERY LIGHT FLASHED AS THE VEHICLE BEGAN TO LOSE POWER. DESPITE THE FAILURE, THE CONTACT WAS ABLE TO COAST THE VEHICLE TO HER HOME. THE NEXT DAY, MULTIPLE ATTEMPTS WERE MADE TO START THE VEHICLE AS SEVERAL WARNING LIGHTS APPEARED ON THE INSTRUMENT PANEL. DUE TO THE FAILURE, THE CON... Read more
MERCEDES-BENZ
SPRINTER 3500
(2014) — VEHICLE SPEED CONTROL
Mar 15, 2021
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE SURGED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE DROVE AS DESIGNED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO SEVERAL... Read more
MERCEDES-BENZ
SPRINTER 3500
(2014) — ELECTRONIC STABILITY CONTROL (ESC)
Mar 15, 2021
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE SURGED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE DROVE AS DESIGNED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO SEVERAL... Read more
MERCEDES-BENZ
C250
(2014) — FUEL/PROPULSION SYSTEM
Mar 15, 2021
Incident date: Mar 1, 2021
MY VEHICLE LOSSES POWER AND CAR MOVED INTO (LIMP MODE) DURING THE ACCELERATION PROCESS FOR PASSING, MERGING ONTO FREEWAY, COMING OUT OF A CORNER AND ACCELERATING. UPON DEALER DIAGNOSIS P0002 COMES UP AS HPFP AS THE CAUSE, AND I WAS NOTIFIED AS THIS BEING A COMMON ISSUE WITH THE 1.8L MOTOR IN MY VEHICLE. ALONG WITH TIMING CHAIN, AND TENSIONER. I WAS TOLD THESE ISSUES WHILE DRIVING ARE DIRECTLY RE... Read more
MERCEDES-BENZ
SLK230
(1998) — STEERING
Mar 15, 2021
Incident date: Mar 14, 2021
WHILE DRIVING, THE STEERING COLUMN SHAFT SHEARED OFF COMPLETELY LEAVING THE CAR WITH NO STEERING CONTROL. THANKS TO GOD THIS OCCURRED RIGHT AFTER A HIGHWAY EXIT AND WHILE TURNING INTO MY DRIVEWAY. IF THIS SHAFT HAD SHEARED 10 MINUTES BEFORE ON A HIGHWAY AT 60MPH SPEED, IT WOULD HAVE LEAD TO A POSSIBLE FATALITIES AND SEVERE MULTI CARS ACCIDENT ON A PUBLIC HIGH WAY TRAVELING WELL OVER 65 MPH SPEED.
MERCEDES-BENZ
E350
(2009) — POWER TRAIN
Mar 15, 2021
Incident date: Feb 12, 2021
(1) WHEN DRIVING, THE VEHICLE TENDS TO DRIFT BACK AND FORTH IN THE LANE. THERE IS NO EVIDENCE OF LOSING STEERING FLUID. WHAT CAUSES THIS TO HAPPEN? (2) THE TRANSMISSION CAUSES THE VEHICLE TO TREMBLE WHEN TAKING OFF FROM A STOP POSITION AND ALSO WHEN DRIVING AT SLOW SPEEDSUCH AS IN SLOW STREET TRAFIC.
MERCEDES-BENZ
E350
(2009) — STEERING
Mar 15, 2021
Incident date: Feb 12, 2021
(1) WHEN DRIVING, THE VEHICLE TENDS TO DRIFT BACK AND FORTH IN THE LANE. THERE IS NO EVIDENCE OF LOSING STEERING FLUID. WHAT CAUSES THIS TO HAPPEN? (2) THE TRANSMISSION CAUSES THE VEHICLE TO TREMBLE WHEN TAKING OFF FROM A STOP POSITION AND ALSO WHEN DRIVING AT SLOW SPEEDSUCH AS IN SLOW STREET TRAFIC.
MERCEDES-BENZ
E350
(2006) — UNKNOWN OR OTHER
Mar 14, 2021
Incident date: Jun 30, 2015
I FOUND FUEL (GAS) THERE IS A SMELL OF FUEL INSIDE CAR WHEN TAKE A GAS
MERCEDES-BENZ
C300
(2009) — STEERING
Mar 14, 2021
Incident date: Mar 12, 2021
THE CAR WAS STATIONARY. IGNITION SWITCH LOCKS THE CAR DOES NOT START AND THE LIGHTS ON THE DASHBOARD DOES NOT COME ON, IT HAS BEEN DOING THIS FOR SEVERAL YEARS UNTIL IT HAS GOTTEN WORSE, IT WONT START AT ALL HAD TO GET IT TOWED TO MERCEDES
MERCEDES-BENZ
E350
(2008) — ENGINE
Mar 14, 2021
Incident date: Feb 3, 2021
HEARING TICKING AND ROARING
MERCEDES-BENZ
E350
(2008) — EXTERIOR LIGHTING
Mar 14, 2021
Incident date: Feb 3, 2021
HEARING TICKING AND ROARING