Consumer Safety Complaints

Incident date: Jul 20, 2023

Starting on July 12th, 2023, my audio control module stopped working, so there was no sound in my car. I took it into my primary dealership (Bob Maxey Ford of Howell) on July 19th, 2023, they deemed that it was the ACM and order a new one. My navigation and my adaptive cruise control acted funny as well, with my navigation not lining up with my actual location. Fast forward to the weekend just a c... Read more

Incident date: Jun 15, 2023

The contact's cousin owns a 2013 Dodge Avenger. The contact stated while she was sitting in the front passenger’s side seat, the headrest air bag was deployed independently. The contact stated no warning light was illuminated. The contact sustained a concussion and a cervical sprain and sought medical attention the following day. No Police report was filed. The contact continued driving to the d... Read more

1 injured

Incident date: Jul 19, 2020

The contact owns a 2016 Ford Edge. The contact stated that the vehicle was shaking and vibrating abnormally while being started. Additionally, while driving at various speeds, the vehicle suddenly started to shake and vibrate and while accelerating from a stop. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that that the failure was due to a cracked flex plate a... Read more

Incident date: Jul 19, 2020

The contact owns a 2003 Audi RS6. The contact stated that after adding fuel to the vehicle, he noticed that fuel had leaked, and there was a puddle of fuel on the ground on the rear driver's side of the vehicle. There was no warning light illuminated. The contact stated that the failure reoccurred routinely when adding fuel in the vehicle. The dealer was notified of the failure. The vehicle was no... Read more

Incident date: Jul 19, 2020

Passenger side daytime running light LED has gone dim. This reduces the visibility of the vehicle in daytime conditions. The dealer has confirmed that the light is bad but the manufacturer says since there is no active recall for it, it is not covered.

Incident date: Jul 21, 2023

I was reversing in order to go up a driveway at an Airbnb where my husband and I had been staying. The bottom of the car is low to the ground, and it was difficult to clear a rise at the bottom of the driveway. I was putting the car in reverse in order to try again when the car made a loud noise and in a split second veered at high speed to the other side of the cul de sac (the wheel was turned in... Read more

Crash

Incident date: Jul 21, 2023

I was reversing in order to go up a driveway at an Airbnb where my husband and I had been staying. The bottom of the car is low to the ground, and it was difficult to clear a rise at the bottom of the driveway. I was putting the car in reverse in order to try again when the car made a loud noise and in a split second veered at high speed to the other side of the cul de sac (the wheel was turned in... Read more

Crash

Incident date: Jul 23, 2023

On Sunday July 16 while driving home from Cape Cod to my home in Walpole, my engine stopped working while on the highway in Plymouth, ma. I promptly turned on my hazards and had to get over to the travel lane as I was in the passing lane when this occurs.The oil light was flashing as was the engine light and I had to coast to a gas station. Thankfully the exit was a downhill one

Incident date: Jun 30, 2023

Approximately half a dozen times this year on highway journeys between California and Las Vegas, when the vehicle is on cruise control at approx. 70-75 mph, I have experienced brief instances of unnecessary, automated braking. Each time apparently in response to large black patches in front of the car, either a mismatched repair of the highway or a dark mirage type reflection of the sun on the hig... Read more

Incident date: Jun 30, 2023

Approximately half a dozen times this year on highway journeys between California and Las Vegas, when the vehicle is on cruise control at approx. 70-75 mph, I have experienced brief instances of unnecessary, automated braking. Each time apparently in response to large black patches in front of the car, either a mismatched repair of the highway or a dark mirage type reflection of the sun on the hig... Read more

Incident date: Jun 30, 2023

The contact owns a 2017 Ford F-150. The contact stated that upon start up, there was a rattling sound coming from the hood of the vehicle. The contact stated while driving at an undisclosed speed, there was a grinding sound while the accelerator pedal was depressed. The vehicle was taken to the dealer where it was diagnosed and determined that the solenoid, VCT solenoid, ECM, and crank case needed... Read more

Incident date: Jul 17, 2023

I have two of the same model car seat for both my wife's and my cars. In the rear facing position, neither car seat locks into the set recline position. Instead it clicks out of what we set it at and slides all the way to the #1 position which is the most reclined. This seems to be a major safety issue and suspiciously Evenflo has discontinued this model which is a somewhat new model. Upon looking... Read more

Incident date: May 23, 2023

On two separate occasions my vehicle stopped on its own. Once while doing roughly 35mph the brakes applied on their own and the car stopped immediately. The second time I was at a.traffic light that had just turned green as I began to accelerate the brakes locked up and the car stopped immediately. What are my options regarding this issue.that I am having?

Incident date: May 23, 2023

On two separate occasions my vehicle stopped on its own. Once while doing roughly 35mph the brakes applied on their own and the car stopped immediately. The second time I was at a.traffic light that had just turned green as I began to accelerate the brakes locked up and the car stopped immediately. What are my options regarding this issue.that I am having?

Incident date: May 23, 2023

Body paint delaminating. Also, difficulty sometimes stopping vehicle extra length required to stop

Incident date: Apr 11, 2023

Paint is peeling and coming off of my roof, good and tail end of my suv. This can be a safety hazard if it continues to peel because that removes a layer of cover from the top which could lead to danger. The color is a pearl white. This has not been confirmed by a local dealer but it has been inspected by an insurance adjuster.

Incident date: Jul 20, 2023

Actuator in left sliding door went out so now the door will not close or latch unless it’s unplugged… however still will not lock. Now the right side is doing the same.

Incident date: Jul 20, 2023

The motor inverter for the rear motor failed while I was driving. The power cut out, and luckily I was able to drift over to the side of the road. On a highway, it would have been very dangerous. The dealer diagnosed the inverter issue, and said it needs to be replaced. The car has not been inspected by the manufacturer, the police, or insurance representatives. A warning message appeared the mo... Read more

Incident date: Jul 20, 2023

The motor inverter for the rear motor failed while I was driving. The power cut out, and luckily I was able to drift over to the side of the road. On a highway, it would have been very dangerous. The dealer diagnosed the inverter issue, and said it needs to be replaced. The car has not been inspected by the manufacturer, the police, or insurance representatives. A warning message appeared the mo... Read more

Incident date: Jul 21, 2023

The passenger side seatbelt got stuck in the buckle and would no come out. It had to be yanked which caused the buckle to break

Incident date: Jun 5, 2023

The vehicle in question was 14 years old with 20,950 original miles on it. This safety issue was the direct result of a faulty part from the factory [leaking fuel pump flange assembly] that manifested itself in a very strong fuel smell, both in the vehicle while driving, as well as in my garage. It was caused by raw gasoline leaking out of the primary fuel pump that was cracked and leaked out of... Read more

Incident date: May 20, 2021

There is a crack in the flange causing a fuel leak in my C300 2011 Mercedes-Benz built March 2011. A strong gas smell fills the car. This situation is extremely dangerous and should be included in the recall that was approved for vehicles C300 manufactured from April 2011-July 2011. Please include my vehicle in this recall. There is only a one month difference.

Incident date: Jun 22, 2023

I was driving to work and suddenly my car gives me signal hybrid system alert turn off the engine and completely shut down on me as I was in the freeway. Thankful I made to safe area. I had it tow to the dealership and they are mentioning to me that they are not sure if is Power train module but they want charge me $1391. They say is not guaranteed that’s going to fix the issue the service advis... Read more

Incident date: Jun 22, 2023

Please note that I am a Deaf customer. My primary language is American Sign Language (ASL) and English written is my secondary language. Thank you for understanding. I just bought a 2023 Honda Ridgeline on June 6th, 2023. The "Auto Engine Idle Stop System Problem" error message in the dash has been the problem and appeared many times. I sent it back to the dealership, which was the third time, an... Read more

Incident date: Jun 22, 2023

At 80,000 miles, transmission went out. Then, 91,000 miles the motor locked up. Hyundai refuses to repair

Incident date: Jul 9, 2023

The contact owns a 2014 Hyundai Sonata. The contact stated that the trunk failed to open as needed. The vehicle was taken to an independent mechanic, where it was diagnosed that the trunk latch needed to be replaced, and that the failure was related to an unknown recall. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The manufacturer was ... Read more

Incident date: Jul 20, 2023

In May of 2021 my 2014 Kia Sorrento had major engine problems. I brought it to Myrtle Beach Kia immediately and after 5 months of back and forth and paying for rental vehicles, I was told that they would not cover any repairs due to the Recall! I then paid $8, 663.63 for a repair that was never fully completed. Immediately after receiving vehicle back, check engine light was on. Numerous call to t... Read more

Incident date: May 13, 2023

$900 Coolant Valve Bypass repair at Toyota Dealership, only 32k miles on vehicle. Unbelievable. Incredibly common failure on 2020 Rav4’s. Wouldn’t be such an issue if the part wasn’t built with cheap plastics

Incident date: Jul 12, 2023

The contact owns a 2021 Subaru Ascent. The contact stated that while his wife was repositioning the rear-view mirror, the front windshield cracked without impact and extended approximately 7-inches. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 32,000.

Incident date: Jun 11, 2023

My car has had to be repaired three times because of a BCI malfunction. This is a part the is controlled by the brake pedal. The car will not crank and the ACC issues occur. When the BCI malfunction occurs, the car will refuse to start, will malfunction while you are driving and the car loses the ability to break and/or control the speed. I have had the part replaced three times and it continues t... Read more

Incident date: Jun 11, 2023

My car has had to be repaired three times because of a BCI malfunction. This is a part the is controlled by the brake pedal. The car will not crank and the ACC issues occur. When the BCI malfunction occurs, the car will refuse to start, will malfunction while you are driving and the car loses the ability to break and/or control the speed. I have had the part replaced three times and it continues t... Read more

Incident date: Apr 4, 2023

(Please check the attached full complaint letter) I hope this letter finds you well. I am writing to bring to your attention a concerning matter regarding my experience with the American Honda Motor Company. As a loyal consumer and a law-abiding citizen, I believe it is crucial to address issues that impact consumers and the general public. Since 2013, I have been trying to resolve a critical is... Read more

Incident date: Jun 11, 2023

After having the car for a year with regular maintenance and service, out of nowhere car was giving electrical problems that was making my car battery die and the ABS brake system giving out completely to the point where the vehicle has no brakes at all & engine failure due to cylinder #1 no compression, car kept giving codes p0300 , C0299 , B1517 , notice there’s an service bulletin from GM NO.... Read more

Incident date: Jun 11, 2023

The recall that is out on my vehicle right now could cause death and it has not been fixed in a timing manner. It’s been nearly 3 months since the issue has come to my attention and I’m terrified to drive with my three kids wondering if my airbags deploy, how many of us could die.

Incident date: Jun 21, 2023

I have noticed that the car makes a knocking sound when stopped at signals or in heavy traffic. I have taken my 2018 Highlander LTD many times to the dealer and they cannot hear it nor find anything under the car. This has been going on since I took delivery. The service manager said it might be a bearing going out or a loose bracket (I do not know which bracket he was referring to one as he wasn'... Read more

Incident date: Jun 21, 2023

The contact owns a 2021 Tesla Model 3. The contact stated while using a self-driving mode at 50 mph, it would not stay in the lane and drive slowly into the next lane. The contact stated on April 9, 2023, while using a self-driving mode at 15 mph, a pedestrian walked into the lane and the vehicle did not detect the person and hit the pedestrian. No air bags deployed. The contact did not sustain an... Read more

Crash 1 injured

Incident date: Jul 5, 2023

The contact owns a 2017 Ford E-350. The contact stated that while driving at approximately 50 MPH, the vehicle failed to accelerate as needed. The check engine warning light was illuminated. The vehicle was steered to the side of the roadway. The vehicle was towed to a dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made awar... Read more

Incident date: May 18, 2022

Purchased vehicle on 4/23/23 from Carmax. Discovered horn was not working 5/10 when a truck swerved into my lane on the freeway. Carmax refused to refund money under 30 day guarantee stating I drove over 1500 miles. Prior to purchasing I signed documents stating the car was in perfect condition after 3 point inspection , horn included . They scheduled a appointment at the end of the month leaving ... Read more

Incident date: Mar 15, 2023

The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 23V040000 (Electrical System) and 23V312000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 40 ... Read more

Incident date: Mar 15, 2023

The contact owns a 2016 Honda Civic. The contact stated while driving 40-60 MPH, the steering wheel became firm. There was no warning light illuminated. The contact jerked the steering wheel side to side and the steering wheel started operating normally. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the vehicle was not under recall. No further assistance... Read more

Incident date: Jul 18, 2023

The contact owns a 2023 Volkswagen ID.4. The contact stated that the vehicle was taken to a dealer after hearing that there was a defect with doors. The vehicle was taken to the dealer to be repaired. The contact stated that on several occasions, the front passenger’s side door inadvertently unlocked and opened while driving at slow speeds. The vehicle was then taken to Colonial Volkswagen of We... Read more

Incident date: Jul 18, 2023

The contact owns a 2009 Kia Sportage. The contact received notification of NHTSA Campaign Number: 22V800000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distr... Read more

Incident date: Jul 18, 2023

for last 2 years, my 2016 xc90 has kept request to add oil every 1 or 2 month. In May, 2023, my car speed suddenly reduced the speed to 25 miles and the turtle sign popped up. It was very dangerous when I drove it on the highway, it was almost get hit by the car after me. After I sent to dealer, I was told that the the cylinder of the engine did not work. The engine light has been on and off ma... Read more

Incident date: Jun 17, 2023

The contact owns a 2013 Ford Focus. The contact stated that while driving approximately 45 MPH, the vehicle decelerated and stalled. The contact stated that the vehicle failed to shift into gear. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the clutch pedal, transmission, canister purge valve, injectors, and spark plugs neede... Read more

Incident date: Jun 17, 2023

The contact owns a 2013 Ford Focus. The contact stated that while driving approximately 45 MPH, the vehicle decelerated and stalled. The contact stated that the vehicle failed to shift into gear. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the clutch pedal, transmission, canister purge valve, injectors, and spark plugs neede... Read more

Incident date: May 3, 2023

While driving in the rain on July 11, 2023 and for the first time I encountered rain dropping into the inside of my vehicle from several different places in the front windshield of my vehicle. The rain was falling profusely onto the gearshift area which caused me to multitask and try to cover the area to prevent any damage. I was able to get off the expressway and make it to the gas station where ... Read more

Incident date: Apr 3, 2023

The contact owns a 2003 Hyundai Sonata. The contact stated that while self-inspecting the vehicle, he noticed that the subframe was extremely rusted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,425. The contact stated that no assistance has been offered from the dealer... Read more

Incident date: Jun 27, 2023

When cleaning and adjusting the seat to move it to forward-facing, we discovered that two of the child harness straps (the crotch strap and one of the shoulder straps) had significant grooves cut into them, presumably by the plastic edges of the base. Given that this damage was not visible before moving the cover and adjusting the seat, and given that Graco advertises this seat as rear-facing from... Read more

Incident date: Jun 27, 2023

The F150 was in a Park position while running in our driveway and lunged forward hitting our 2022 Toyota Highlander causing over $11,000 in damage on bother vehicles. ($1,428.69 Truck/ $9,000 estimate for Highlander). The vehicle was taken to Mooresville Ford on June 21, 2023 (earliest appointment available for this issue) to evaluate and repaired the transmission and transaxle. (Currently a class... Read more

Crash

Incident date: Jul 13, 2023

I'm beyond frustrated! I dropped my car off Saturday May 18th and got my vehicle back on Monday June 26th for my car to completely stop working and not cut on come July 2nd. I called Hyundai of Concord 3 times and left multiple voicemails for Dennis to return my calls. I spent $799 in repairs to walk away thankful I completed the needed repairs to run correctly. In return I spent $799 for NOTHING!... Read more

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