Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 33,200 complaints for MERCEDES-BENZ

Incident date: Apr 1, 2023

OTHER ELECTRICAL MALFUNCTIONS OCCURING, WINDSHIELD WIPERS WON'T TURN OFF

Incident date: Apr 24, 2023

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 35 MPH, the vehicle started to lose forward momentum. The contact depressed the accelerator pedal and the vehicle only revved and had not gained forward momentum. The contact stated no warning light was illuminated. The contact had the vehicle towed to an independent mechanic where it was partially diagnosed and de... Read more

Incident date: Jan 4, 2023

The contact owns a 2016 Kia Sorento. The contact stated while pulling the gear shift lever to shift the vehicle into reverse, the lever then would not shift into drive or any other gear. The check engine warning light illuminated but turned off after a couple minutes. The contact noticed that the gear shift lever was locked and placed a screwdriver into the shifter lever lock and the contact was a... Read more

Incident date: Mar 26, 2023

The dash is curling up

Incident date: Apr 29, 2023

None responsive throttle, driving on highway and engine loses power and loses all throttle response causing rapid slowing to traffic behind the vehicle. No warning lamps and CEL’s. Problem occurs at random times with no CEL or warning.

Incident date: Apr 29, 2023

I have an ongoing issue with my key not coming out of the ignition when in park. Nothing appears out of the normal. Several vehicle owners appear to have the same issue and have taken this to the dealer to be advised it would cost hundreds of dollars. The key not coming out of the ignition poses a security concern because it is unclear if it is the ignition switch or actually the shifter. If the... Read more

Incident date: Apr 29, 2023

The car has stalled MULTIPLE times starting on 2/17/23. It's happened on highways and local roads and as soon as it happens the car loses all power and the ability to accelerate. In the case where there is no shoulder, you are stuck on the road until you can get it to start again. In order to start it, you have to hit the ignition button a few times, open the door, close it and wait about a min... Read more

Incident date: Apr 29, 2023

Carefree Awning automatic RV awning deployed while driving at 60 mph down the Highway. Awning completely separated from body of RV and large parts, including metal outer shell of awning, flew off vehicle and into lanes of traffic. All that was left of the awning was the brace arms that remained connected to vehicle (as shown in pictures attached), but were bent and sticking up into the air. Thi... Read more

Incident date: Apr 29, 2023

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 40 MPH, the brake line ruptured. The parking brake was applied but was inoperable. The electronic parking brake warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the brake booster needed to be replaced. The parts were on back order. The vehicle was n... Read more

Incident date: Apr 22, 2023

The contact owns a 2020 Kia Sportage. The contact stated that while driving at various speeds, he would experience uneven braking upon depression of the brake pedal, without warning. The contact stated that the brakes was pulling to the left and then to the right, before coming to a complete stop. The contact had performed several brake repairs which included the replacement of the brake pads, rot... Read more

Incident date: Dec 30, 2022

The contact owns a 2007 Four Winds RV built on a 2006 Ford E-450 Chassis. The contact stated that upon refueling the vehicle, he noticed a pool of approximately 3 gallons of fuel that had leaked onto the ground. An independent mechanic completed an unknown diagnostic test. The contact related the failure to NHTSA Campaign Number: 06E056000 (Fuel System, Gasoline); however, the VIN was not included... Read more

Incident date: Jan 1, 2023

I’m unsure but my check engine light came on showing something about my pvc valve needing replacement while I was driving

Incident date: May 2, 2023

While driving at any speed above 30mph the front end wobbles violently whenever the truck hits potholes or big bumps in the road!

Incident date: Mar 1, 2023

The contact owns a 2014 Ford F-150. The contact stated while driving 15 MPH and approaching a stop light, the contact depressed the brake pedal however, the vehicle failed to slow down properly. The contact desperately depressed the brake pedal, and the vehicle came to a complete stop. The vehicle was taken to the dealer and the dealer stated that the vehicle had experienced the failure stated in ... Read more

Incident date: Mar 1, 2023

The contact owns a 2022 Ford Escape. The contact stated that on several occasions while driving approximately 50 MPH, added pressure needed was needed while depressing the brake pedal to stop the vehicle. No warning lights were illuminated. The contact stated that she was concerned that the brakes might properly fail to stop the vehicle and cause an accident. Additionally, the contact stated that... Read more

Incident date: Oct 12, 2022

Severe transmission slippage/failure at all speeds. Gear disengages randomly during acceleration. No Ford dealer wants to take the responsibility to repair or fix it. Per the dealers, the computer doesn’t log the occurrences. Hard to believe that and hard to believe there is a major class action lawsuit in CA regarding this.

Incident date: Apr 28, 2023

Had rattling noise coming inside the driver door. Took it to local dealership. Said that the adhesive came off the safety support beam of the door. Told me that they can’t do anything about it, and recommended me to go to an auto body shop. Went to three different shops that all had the same answers: We can’t put adhesive on and put it back together since the piece is a safety structure of the... Read more

Incident date: May 1, 2022

-Braking system failed and is available upon request. - My safety, my family’s safety, and other parties on the road were affected as well. -Not confirmed by a dealer but multiple people have had this same issue and experience. -the components were inspected by police, dealerships, OnStar, and collision center. -no lights or indications of brake problems

Crash

Incident date: Apr 28, 2023

The suv uses large amounts of oil, no matter what brand. Also an electrical issue is present. The radio stops working, thr check engine light stays on. And the headlights dim way down. This happens randomly. The engine code reappears for p420, and i have fixed every component related to the code. The suv consumes approximately 2 quarts of oil in a months driving. The headlights dim so low, even wi... Read more

Incident date: Apr 28, 2023

Steering wheel when traveling at high speeds and low speeds seems to excessive movement. More pressure that i apply makes it worst to steering wheel.Light grip it goes away. Dealer hasn’t been able to replicate it. No warning lights while driving. When starting the car the steering wheel caution light comes on from red to yellow. One time I thought it went green hasn’t. Dealer said it was okay... Read more

Incident date: Apr 1, 2023

I purchased this vehicle used and out of warranty in February of this year 2023. I've had continuous issues with the steering. I have contacted my local dealerships explaining my issues. I've contacted FCA explaining my issues. By both I'm told I need to bring my vehicle in for a diagnostic test that will cost me $250 plus dollars and then ANY REPAIR will cost out of pocket. The vehicle wonders wh... Read more

Incident date: Apr 1, 2023

When the clutch is depressed the engine kills without indication anything is happening. All the dash lights come on and the power steering goes out. It has been happening repeatedly since last June. More frequently over time. If it happens on an off ramp or at an intersection the engine will not start for up to 5 minutes creating a safety hazard.

Incident date: Aug 15, 2022

The contact owns a 2015 Ford Focus. The contact stated that while her husband was driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. The vehicle was towed to the dealer, who performed unknown repairs; however, while the contact was driving at an undisclosed speed, the brake pedal became firm while depressed. Additionally, the contact stated that the vehicle ... Read more

Incident date: Apr 27, 2023

I purchased my vehicle brand new in July 2022 with these tires. I purchased winter tires in Oct they were installed in Nov. The Yokohama was stored in my finished carpeted basement. They were brought up to be installed & they are showing thread seperation & dry cracking with less then 4000 miles on the tire.

Incident date: Apr 27, 2023

Tires were purchased with car in July of 2022. Winter tires were purchased and installed in Nov. These tires were stored in my basement- finished on carpet at 68-70dgrees. When pulled out for installation mercedes refused due to seperation & dry cracking 325-35ZR22

Incident date: Apr 27, 2023

The contact owns a 2016 Subaru Impreza. The contact stated that while the operating the vehicle, the front driver’s side floor mat detached and slid underneath the brake pedal and accelerator pedal. The contact stated that one of the pegs used to secure the floor mat fractured, allowing the floor mat to become unsecured. The manufacturer was notified of the failure. The local dealer was not cont... Read more

Incident date: Apr 27, 2023

The contact owns a 2010 Ford Fusion. The contact stated that while attempting to make a right turn, the vehicle experienced a loss of power steering assist with the power steering fault message displayed. The contact made a local dealer aware of the failure; however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure m... Read more

Incident date: Apr 27, 2023

On 4/27 I was driving home on the freeway and there were little to no cars around me. There were no large trucks or debris coming from above me and there was no harsh weather. I heard a loud pop when i was driving and I pulled over and my whole sunroof shattered. The sunroof also has not been opened that day. The problem won’t be suspension is that when going over rough roads or bumps, my car s... Read more

Incident date: Apr 27, 2023

I have owned Kia EV6 since June 2022, the problem started in October and still have not been corrected. I encounter a problem with charging the vehicle at Level 2 charger of 40 AMP or higher. When charging at home Level 2, the vehcle send me email stating the charging has been interrupted. I have check the Kia forums and found that many other owner also have this issued. Currently, I have tak... Read more

Incident date: Apr 27, 2023

The contact owns a 2020 Jeep Cherokee. The contact stated that the vehicle was taken to the dealer for routine service and the mechanic discovered that the lug nuts on all four wheels had swollen and the factory lug tool could not be used to remove the lug nuts. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mil... Read more

Incident date: Mar 3, 2023

My vehicle was T-boned while driving through an intersection. After being hit, my vehicle continued moving forward, but the brakes would not engage or work. I pressed them several times and as firmly as possible, but the vehicle would not stop or slow down. As I approached a nearby curb, I pulled the emergency brake, which slowed down my vehicle slightly before colliding head-on with a fire hydra... Read more

Crash 1 injured

Incident date: Apr 8, 2023

The Ford F53 Chassis built for motorhomes has a Ford Factory Advance Trac Warning System. When this system detects a fault the chassis looses Cruise Control, Hill Assists Feature, and Anti Lock Brakes. The Ford Pass App records the faults; however once the Ignition is turned off it erases the fault from the onboard computer. Ford has issue a TSB SSM51210 to reprogram the ASB Module only when the ... Read more

Incident date: Apr 27, 2023

Key Fob is way too sensitive! Unlock doors, lift gate, and windows when it’s placed in front pants pockets. Key must be placed in your shirt or upper jacket pockets to avoid vehicle being unlocked and stolen! Lift gate and will could open causing damage to garage door or hitting walls depending on your parking structure. It’s a concern when parking at shopping centers. Vehicle may unlock if ke... Read more

Incident date: Apr 27, 2023

The contact owns a 2022 Honda Ridgeline. The contact stated that while driving at an undisclosed speed, the TPMS warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the tire pressure module needed to be replaced; however, the part to do the repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 2... Read more

Incident date: Apr 27, 2023

The rear breaks wore down t 1MM(Dangerous Level) in under 2 years and at 26,973 miles. They extended the warranty to 2 years and 24,000 at 2mm at the end of December but we did not get notification of this to have the breaks checked. The vehicle was seen in September 2022 and the breaks were noted to be at 6MM which is not typical but not at the recommended replacement (3mm). This is a defectiv... Read more

Incident date: Apr 14, 2023

Didn’t slow down right away

Crash

Incident date: Apr 27, 2020

The contact owns a 2019 Mercedes-Benz E450. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated while responding. Additionally, the contact stated that the transmission was slipping. The check engine warning light was illuminated. The contact stated that upon taking the vehicle to an unknown dealer, the check engine warning light turned on... Read more

Incident date: Apr 27, 2020

The recall 00S57 was not done. This was my husbands vehicle and he has since passed away and when I went to get renewal plates for Kentucky since I have moved I saw the recalls and called Ford dealer. They can fix the 05S28 speed control system modification recall which I have scheduled, however they advised parts for repair are no longer available from Ford. I have not had an issue as yet, how... Read more

Incident date: Apr 27, 2020

Incident date: Apr 13, 2023

The contact owns a 2020 Can-Am Spyder RT. The contact stated that while driving at an undisclosed speed, she attempted to activate the cruise control, however, the vehicle failed to operate as designed. The contact then stated that she noticed that the brake light remained illuminated although the brake pedal was not depressed. The vehicle was taken to the dealer where it remained. The contact the... Read more

Incident date: Apr 21, 2023

I PURCHASED A 2010 HARLEY DAVIDSON ULTRA CLASSIC LAST JUNE. I WAS RIDING HOME LAST WEEK AND WENT TO USE THE REAR BREAK PEDAL AND THE BRAKE WAS ROCK HARD. I SCHEDULED A SERVICE TO DIAGNOIS THE ISSUE AND FOUND THAT THE ABS MODULE CAN CAUSE THE ISSUE. I WAS NOTIFIED TODAY THAT THE ABS MODULE NEEDS TO BE REPLACED AND IS NOT COVERED UNDER THE RECALL FOR THE FLUID CHANGE. THIS ISSUE SEEMS TO BE ONGOING ... Read more

Incident date: Apr 11, 2023

The contact owns a 2009 Mercedes-Benz C300. The contact stated while driving approximately 65 MPH, the instrument cluster started flickering and the vehicle stalled. The contact stated that the power steering and brakes were operable. The contact pulled off the highway and shifted the vehicle into park(P). The vehicle failed to restart and was towed to the dealer. The vehicle was not yet diagnosed... Read more

Incident date: Apr 11, 2023

Incident date: Feb 10, 2023

Daughter had the car 2 months and went on a weekend trip. Three hours into the trip her tucson started to make a load noise. She pulled into a shop and had them check the oil but as soon as he started the car he refused to look any further and told her to take it to a dealer around the corner. As soon as she pulled in the mechanic said it sounded like a blowen motor. Now 2 months later still no ... Read more

Incident date: Feb 10, 2023

1. Finding my truck with a dead battery, a lot. Found out that fuel pump is running constantly when truck is off. 2. Dead truck, no start. 3. Yes. 4. No. 5. None.

Incident date: Feb 3, 2023

On March 4, 2023, I purchased a 2015 Chevrolet Traverse from Landers Chrysler, Dodge, Jeep, Ram located in Norman, Oklahoma. Before actually purchasing the vehicle and after inspection it was stated to the dealership that the [XXX] would not purchase the vehicle with the various problems notated before purchase. After receiving a verbal agreement that the problems would be fixed my wife and I sign... Read more

Incident date: Apr 25, 2023

Upon starting the van (brand new, less than 300 mi driven) everything functions normally in P, however as soon as I shift into D, there is no power and the gas pedal is completely unresponsive (Can push pedal to the floor and still 0 RPM). This issue happens randomly, though the common factor that myself and many others have experienced is being at altitude >5000ft (quite common in western US). Th... Read more

Incident date: Apr 25, 2023

The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for routine maintenance, the dealer determined that 20 lug nuts were swollen and needed to be replaced. The lug nuts were replaced. The manufacturer was not made aware of the failure. The failure mileage was 46,299.

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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