Consumer Safety Complaints

Incident date: Jul 19, 2020

The contact owns a 2016 Ford Edge. The contact stated that the vehicle was shaking and vibrating abnormally while being started. Additionally, while driving at various speeds, the vehicle suddenly started to shake and vibrate and while accelerating from a stop. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that that the failure was due to a cracked flex plate a... Read more

Incident date: Jul 21, 2023

Vehicle has extreme stuttering when driving at high speeds on the interstate.

Incident date: Jul 21, 2023

I was reversing in order to go up a driveway at an Airbnb where my husband and I had been staying. The bottom of the car is low to the ground, and it was difficult to clear a rise at the bottom of the driveway. I was putting the car in reverse in order to try again when the car made a loud noise and in a split second veered at high speed to the other side of the cul de sac (the wheel was turned in... Read more

Crash

Incident date: Jul 23, 2023

While backing out of the driveway or driving forward, the automatic brake engages without warning and without cause. Because of this, I was practically rear ended when driving forward. When backing out of the driveway, the suddenness and the shock of the incident was particularly alarming to my wife who was a passenger in the car , who has a history of having suffered 2 heart attacks. On the fi... Read more

Incident date: Jun 30, 2023

Was driving the car when it gave me a -48v malfunction. This was quickly followed by an overheat warning to turn the car off. It appears to be an issue with the -48v battery. Still waiting to hear what root cause is as MBUSA has had the car for 24 days and counting without many answers.

Incident date: Jun 30, 2023

Approximately half a dozen times this year on highway journeys between California and Las Vegas, when the vehicle is on cruise control at approx. 70-75 mph, I have experienced brief instances of unnecessary, automated braking. Each time apparently in response to large black patches in front of the car, either a mismatched repair of the highway or a dark mirage type reflection of the sun on the hig... Read more

Incident date: Jun 30, 2023

Approximately half a dozen times this year on highway journeys between California and Las Vegas, when the vehicle is on cruise control at approx. 70-75 mph, I have experienced brief instances of unnecessary, automated braking. Each time apparently in response to large black patches in front of the car, either a mismatched repair of the highway or a dark mirage type reflection of the sun on the hig... Read more

Incident date: Jul 17, 2023

The contact owns a 2014 Ford Explorer. The contact stated while driving 30 MPH, the engine coolant temperature warning light was illuminated. The contact was able to park the vehicle at a friend's residence nearby and added coolant to the engine. The contact stated that the failure recurred. The contact took the vehicle to the local dealer, where it was diagnosed with needing the radiator and the ... Read more

Incident date: May 23, 2023

My c300 2018 only has 50k and suddenly the engine light is on, when I check it shows that I need the Positive Crankcase ventilation valve replaced. it cost $2300. As I know a lot of people who own Mercedes have the same problem. Three mechanics claim it on almost all C, CLA, and GLA models. Please make Mercedes recall it finally.

Incident date: May 23, 2023

On two separate occasions my vehicle stopped on its own. Once while doing roughly 35mph the brakes applied on their own and the car stopped immediately. The second time I was at a.traffic light that had just turned green as I began to accelerate the brakes locked up and the car stopped immediately. What are my options regarding this issue.that I am having?

Incident date: May 23, 2023

On two separate occasions my vehicle stopped on its own. Once while doing roughly 35mph the brakes applied on their own and the car stopped immediately. The second time I was at a.traffic light that had just turned green as I began to accelerate the brakes locked up and the car stopped immediately. What are my options regarding this issue.that I am having?

Incident date: Apr 11, 2023

While driving on a major interstate, on a clear day, with no outstanding or extreme influences and traveling with traffic at a standard rate of speed (70 mph), a small roughly dime sized rock hit my windshield. This resulted in an immediate, large radial crack and approximately 9 inch lateral crack across my windshield. The rock was traveling slow enough that I could see it coming. Further researc... Read more

Incident date: Jul 20, 2023

The headlights are extremely dim making night driving unsafe. The Acura of Chattanooga attempted to deglaze the exterior of the light housing, but the problem is inside the round bulb cover. It is easily visible to see the glaze covering the inside of the bulb. This low light/visibility problem is constant at any speed.

Incident date: Jul 20, 2023

Bought replacement brake pads from RockAuto 07/08/2023 9:06PM order 244457897 that are supposed to be Bosch BSH BC702 ceramic. What arrived is unbranded, unnumbered tag torn off the box with no identifiers at all. All brake pads used should have numbers to identify street legal for use but these have NOTHING on them, the box, anything. Unsafe if cannot identify use. RockAuto wants me to pay for r... Read more

Incident date: Jul 20, 2023

Bought replacement brake pads from RockAuto 07/08/2023 9:06PM order 244457897 that are supposed to be Bosch BSH BC702 ceramic. What arrived is unbranded, unnumbered tag torn off the box with no identifiers at all. All brake pads used should have numbers to identify street legal for use but these have NOTHING on them, the box, anything. Unsafe if cannot identify use. RockAuto wants me to pay for r... Read more

Incident date: Jul 21, 2023

The contact owns a 2016 Ford Transit Connect. The contact stated while an employee was driving 55 MPH, the vehicle decelerated unintendedly. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic however, the mechanic was unable to duplicate the failure. The contact stated on July 14, 2023, while the same employee was driving the vehicle and wa... Read more

Incident date: Jun 5, 2023

Failing HV battery cells cause a misreading of the energy level available. When turning left in oncoming traffic the Hybrid launches in EV mode because the battery management system shows plenty of power where there is none. The car will lurch into oncoming traffic and hesitate while trying to start the combustion engine the delay is unexpected and can be enough to cause an accident.

Incident date: May 20, 2021

There is a crack in the flange causing a fuel leak in my C300 2011 Mercedes-Benz built March 2011. A strong gas smell fills the car. This situation is extremely dangerous and should be included in the recall that was approved for vehicles C300 manufactured from April 2011-July 2011. Please include my vehicle in this recall. There is only a one month difference.

Incident date: Jun 22, 2023

There is a crack in the flange causing a fuel leak in my C300 2011 Mercedes-Benz built March 2011. A strong gas smell fills the car. This situation is extremely dangerous and should be included in the recall that was approved for vehicles C300 manufactured from April 2011-July 2011. Please include my vehicle in this recall. There is only a one month difference.

Incident date: Jun 22, 2023

Rear brake pads and rotors wearing out prematurely. Front pads and rotors no wear indicating vehicle is not using or using the front brakes at almost zero. This is a safety concern and is widely known amongst TAOS owners. You must have a recall of some kind.

Incident date: Jun 22, 2023

I was driving to work and suddenly my car gives me signal hybrid system alert turn off the engine and completely shut down on me as I was in the freeway. Thankful I made to safe area. I had it tow to the dealership and they are mentioning to me that they are not sure if is Power train module but they want charge me $1391. They say is not guaranteed that’s going to fix the issue the service advis... Read more

Incident date: Jul 9, 2023

The contact owns a 2011 Ford Escape. The contact stated that while driving into a parking area at a slow speed, the vehicle abruptly lost electric power steering assist. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred and had since become a regular failure. No warning lights were illuminated. The vehicle was not taken to the dealer or an in... Read more

Incident date: Jul 20, 2023

Drivers door check stop is creaking and snapping and exibiting all the behavior being investgated by your department as reported in the Reuters article https://www.reuters.com/business/autos-transportation/us-investigates-346000-ford-escape-suvs-over-door-issues-2023-07-11/

Incident date: May 13, 2023

The contact's aunt owns a 2013 Nissan Pathfinder. The contact stated that on three separate occasions, the hood inadvertently popped open without warning while driving at various speeds. The vehicle was taken to the dealer twice, the hood latch was replaced after the first failure and the hood latches were lubricated after the second failure. The contact's aunt then received notification of NHTSA ... Read more

Incident date: Jul 12, 2023

Engine pressure oil light on Braking system failure

Incident date: Jun 11, 2023

Approximately a month ago I notice that my passenger side low beam head light was not working on my 2012 Hyundai Sonata so I purchased a replacement H7 halogen bulb thinking it was simply a burned out bulb. I replace the bulb with the new bulb only to find the low beam was still not working. I tried the new bulb in the drivers side to rule out a bad new bulb. The bulb worked fine in the drivers si... Read more

Incident date: Jun 11, 2023

Approximately a month ago I notice that my passenger side low beam head light was not working on my 2012 Hyundai Sonata so I purchased a replacement H7 halogen bulb thinking it was simply a burned out bulb. I replace the bulb with the new bulb only to find the low beam was still not working. I tried the new bulb in the drivers side to rule out a bad new bulb. The bulb worked fine in the drivers si... Read more

Incident date: Apr 4, 2023

The contact owns a 2004 Cadillac XLR. The contact stated while driving 65-70 MPH in the rain, the contact heard wind coming from the area where the front roof panel was connected to the windshield. The roof panel then detached and separated from the vehicle. The contact pulled into a service station to get out of the rain. The dealer and the manufacturer were not notified of the failure. The vehic... Read more

Incident date: Jun 11, 2023

After having the car for a year with regular maintenance and service, out of nowhere car was giving electrical problems that was making my car battery die and the ABS brake system giving out completely to the point where the vehicle has no brakes at all & engine failure due to cylinder #1 no compression, car kept giving codes p0300 , C0299 , B1517 , notice there’s an service bulletin from GM NO.... Read more

Incident date: Jun 11, 2023

After having the car for a year with regular maintenance and service, out of nowhere car was giving electrical problems that was making my car battery die and the ABS brake system giving out completely to the point where the vehicle has no brakes at all & engine failure due to cylinder #1 no compression, car kept giving codes p0300 , C0299 , B1517 , notice there’s an service bulletin from GM NO.... Read more

Incident date: Jun 21, 2023

This is a report of the accident I was in on July 15, 2023 at 3:00 PM. I was going south on two lane Hwy 160 a couple south miles of Hwy 12 when I pulled out onto a wide, long pullout. When I decided to get back on the highway, I looked back to see a long line of cars coming. My Tesla’s Full Self Driving has Auto Lane Change which switches lanes for you when safe. I figured I would use Auto La... Read more

Crash

Incident date: Jun 21, 2023

Air suspension began to fail over and over while driving causing the vehicle to become unstable. First dealer says it’s a air compressor, then it’s the manifold that controls the air, then they aren’t sure why it kept happening ended up needing to replace the rear air bags because they kept failing. Major safety concern almost flew off the highway because of how quickly the air got dumped.

Incident date: Jul 5, 2023

Car misfires and shuddering at certain speeds. It was determined that coolant was leaking into the engine. $7500 bill to replace the 2.0L engine. Car had around 130km. Ford would not cover any of the costs. This should not be happening with a car of the age/mileage. Ford needs to do something about this and cover the cost.

Incident date: May 18, 2022

This complaint is an addendum to a complaint I filed last week regarding the suspension of my same vehicle. 1. Battery: battery died several times without warning and the cause was never found. Took 4 trips to the dealer to get a new battery placed. Dealer blamed various “modules” each time. I believe that electrical system is faulty because the windshield wiper sprayer also stopped working, ... Read more

Incident date: Mar 15, 2023

The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 23V040000 (Electrical System) and 23V312000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 40 ... Read more

Incident date: Mar 15, 2023

The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 23V040000 (Electrical System) and 23V312000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 40 ... Read more

Incident date: Jul 18, 2023

Purchased vehicle May 22, 2023 at Direct Auto Sales of Orlando, Florida. Approximately two and a half weeks later the subframe broke away from the support arm rendering the vehicle in an inoperable and unsafe condition. A local mechanic said this vehicle should not have been driven. He said we could have been in an accident and suffered severe injuries or even death. Mercedes Benz of South Orlando... Read more

Incident date: Jul 18, 2023

The contact owns a 2016 Chevrolet Cruze. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed, and the vehicle stalled. The vehicle was restarted after two attempts. The check engine warning light was illuminated during the failure. The vehicle was taken to a dealer where it was diagnosed that the catalytic converter and Oxygen sensor needed t... Read more

Incident date: Jul 18, 2023

The contact owns a 2023 Volkswagen ID.4. The contact stated that the vehicle was taken to a dealer after hearing that there was a defect with doors. The vehicle was taken to the dealer to be repaired. The contact stated that on several occasions, the front passenger’s side door inadvertently unlocked and opened while driving at slow speeds. The vehicle was then taken to Colonial Volkswagen of We... Read more

Incident date: Jun 17, 2023

The contact owns a 2017 Nissan Rogue. The contact stated that while driving approximately 55 MPH in a heavy rainstorm, rainwater started leaking into the cabin of the vehicle. The contact stated that the rainwater entered the cabin of the vehicle from the top of the front windshield, and from the front driver's and passenger’s side windows. The cause of the failure was not yet determined. The ma... Read more

Incident date: Jun 17, 2023

The contact owns a 2017 Nissan Rogue. The contact stated that while driving approximately 55 MPH in a heavy rainstorm, rainwater started leaking into the cabin of the vehicle. The contact stated that the rainwater entered the cabin of the vehicle from the top of the front windshield, and from the front driver's and passenger’s side windows. The cause of the failure was not yet determined. The ma... Read more

Incident date: May 3, 2023

While driving in the rain on July 11, 2023 and for the first time I encountered rain dropping into the inside of my vehicle from several different places in the front windshield of my vehicle. The rain was falling profusely onto the gearshift area which caused me to multitask and try to cover the area to prevent any damage. I was able to get off the expressway and make it to the gas station where ... Read more

Incident date: Apr 3, 2023

This is a supplement to the earlier filed report. The brakes on this Kia Soul did not appear to be working, no matter how hard I pressed on it. Further, I flew forward in this accident, causing me to hit my head. It was like the seatbelt was not working at all. I had to be checked for a potential concussion at the local hospital.

Crash

Incident date: Jun 27, 2023

The contact owns a 2007 Dodge Sprinter 2500. The contact received notification of NHTSA Campaign Number: 16V077000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had no... Read more

Incident date: Jun 27, 2023

When cleaning and adjusting the seat to move it to forward-facing, we discovered that two of the child harness straps (the crotch strap and one of the shoulder straps) had significant grooves cut into them, presumably by the plastic edges of the base. Given that this damage was not visible before moving the cover and adjusting the seat, and given that Graco advertises this seat as rear-facing from... Read more

Incident date: Jul 13, 2023

The contact owns a 2004 Toyota 4Runner. The contact stated while driving 30 MPH over a bump in the road, she heard an abnormally loud sound and the windshield shattered without impact and the sunroof panel loosened. The contact also stated that the vehicle was shaking uncontrollably. The contact stated that the traction control warning light was illuminated. The contact took the vehicle to the loc... Read more

Incident date: Jul 17, 2023

The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fa... Read more

Incident date: Jul 3, 2023

The contact owns a 2018 Hyundai Tucson. The contact stated while driving 75 MPH, the vehicle shut off with the check engine, oil, and additional unknown warning lights illuminated. The contact called his brother for a jumpstart, but the vehicle failed to restart. The vehicle was towed to a friend's residence where his brother inspected the vehicle and discovered a hole in the engine block. The veh... Read more

Incident date: Jul 13, 2023

The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the engine sputtered. Additionally, there was white smoke coming from the tailpipe. The vehicle was taken to an independent mechanic, where the mechanic retrieved DTC code: P0303 (Engine Misfire - Cylinder #3). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage wa... Read more

Incident date: Jul 14, 2023

The contact owns a 2021 Chevrolet Tahoe. The contact stated while driving at various speeds, the check engine warning light illuminated, and the vehicle shuddered. The vehicle had been taken to a dealer on two separate occasions where the check engine warning light was reset; however, the failure recurred. The manufacturer was notified of the failure and the contact was informed that the VIN was n... Read more

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