Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 33,654 complaints for MERCEDES-BENZ

Incident date: Oct 17, 2023

While traveling on an open highway with no obstructions, the vehicle applied the brakes very hard causing all passengers to slide forward in their seats activating the seat belt locks. All cargo became airborne and flew forward. Had a car been following, it is highly likely that we would have been rear ended.

Incident date: Oct 31, 2023

Safety issue, random, with 360 View Monitor cameras malfunctioning. This camera issue has happened randomly at least 7 times since I purchased the car in May 2023. The most recent occurrences were 10/26, 09/27, 09/23, 08/03/2023. What happens: when starting the car, 360 View Monitor should show images of surroundings. Instead, no image from the cameras shows; it’s black on the screen. Color... Read more

Incident date: Oct 31, 2023

Im filing a complaint iv had more recalls on this car then i ever did on any other brand this is the second recall i had for the tire rod which was already replaced with a new version of the original tire rod then they tell me oh u need a new back up camera and front lights that had recalls as well i do not feel safe driving my car and they sai d there is nothing they can do im furious. When i dri... Read more

Incident date: Oct 15, 2022

The clutch plate has failed on my 2018 Jeep Wrangler. I brought it into the dealer to take a look at it when I was experiencing the clutch slipping while shifting into first gear and also the "Service Auto Start Stop" indicator illuminating. Once the indicator illuminated, it also prevented by cruise control from working. After the dealer conducted troubleshooting of the issue, they told me that i... Read more

Incident date: Oct 30, 2023

The truck started intermittently throwing code for C0020-01 (service Antilock Brake system). I will intermittently lose ABS/Cruise/trailer brakes, and being the primary vehicle in our family, the truck has become unsafe to transport my wife and 7 months old child. I've aware the HCU/ABS module both need replaced, but some of these parts aren't available from the dealer, and it will be multiple tho... Read more

Incident date: Oct 30, 2023

The contact owns a 2017 Chevrolet Volt. The contact stated that while driving at various speeds, the "Propulsion Power Reduced" message would appear on the instrument panel. In addition, several other unknown messages appeared on the instrument panel during the failure. The vehicle was taken to a dealer where the mechanic was unable to determine the cause of the failure. The contact stated that it... Read more

Incident date: Oct 30, 2023

Back in July 2023, we received a letter from Chevy stating that our vehicle, 2014 Chevy Traverse, has a recall for the driver airbag being faulty and that they do not have a remedy or parts to fix the recall. It has been a 4+ months with no other word. Just recently my airbag light has come on saying the airbag needs servicing. This makes me very uncomfortable to drive our Traverse. My husband cal... Read more

Incident date: Oct 23, 2023

On two separate occasions while driving the brakes locked up. The first time it happened was while driving over a steel street plate in a construction zone. The second time was while driving over normal road conditions. Had anyone been following closely it would surely have resulted in a collision. It also creates a real risk of injury to the driver being thrown forward without warning. These inc... Read more

Incident date: Oct 13, 2023

Shift System Fault: transmission shifter cable bushing wore out, cap fell off, shifter cable got detached, so I cannot shift the car out of Park. I have a 2017 Ford Fusion and it was not included in the recall, even though this Shift System Fault problem is the same problem that the Ford Fusions included in the recall are having.

Incident date: Jan 1, 2023

The contact owns a 2007 Nissan Murano. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal dragging sound coming from the rear of the vehicle. The contact was able to safely drive the vehicle to the residence. The vehicle was taken to an independent mechanic the next day. The failure was diagnosed as a fractured sway bar and corroded subframe. The contact w... Read more

Incident date: Oct 28, 2023

After coming to a complete stop at a Stop Sign with the Honda Civil, my husband (he) started to accelerate, but he could only go up to about 20 mph in a 55-mile zone. Next, the car made a bump noise when his foot was on gas pedal. The car went about 100 feet before it started to slow down on a busy highway. The car was not going the speed limit because it couldn't pick up speed. Multiple cars a... Read more

Incident date: Oct 1, 2023

Incident date: May 10, 2001

While driving up on the leveling blocks, 9 of them shattered. Hard plastic pieces of the blocks became shrapnel that flew across the driveway. Had I been standing where I normally do, I would have been hit by the shrapnel and suffered injury. When I tried to contact Amazon for a refund, I noticed numerous photos of broken blocks in many of their reviews. I contacted the company in July, August, a... Read more

Incident date: May 20, 2023

FORDPASS Module is controlling the car through the fob key. The dashboard appears "Ford Key Free No Key Detected". I was at the drive thru of IN & OUT BURGER Store last October 15, 2023 when I'm about to leave the car suddenly stopped, engine stopped running and it blocked the drive way no other car can pass thru. Towed the car to the dealership and charged me a new fob keys. Next day I pass by a ... Read more

Incident date: Apr 15, 2021

The contact owns a 2022 Ram 2500. The contact received notification of NHTSA Campaign Numbers: 23V060000 (Electrical System), 22V835000 (Power Train), and 22V904000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue and confi... Read more

Incident date: Jun 22, 2023

When driving on the highway in a relatively straight line the steering becomes stuck. If a slight adjustment is needed using normal steering effort the steering wheel does not move and there is no play in the steering wheel. If you then push much harder, the wheel jerks or unsticks, and normal steering effort returns. When I increase the effort to unstick the steering wheel, there is a bit of a je... Read more

Incident date: Jun 30, 2023

THE HEADLIGHTS ON THIS VEHICLE IS EXTREMELY DIM. I have changed the bulbs and you can not see out of this vehicle at night. I have checked to see if there is a recall or something. A lot of people have issue with this year make and model of this vehicle. The other problem I am having is the paint peeling with the Snow white color of my vehicle. Large spots of paint is coming off and missing. thi... Read more

Incident date: Oct 7, 2023

FUEL LINE LEAKING IN TWO PLACES, IN THE REAR AND IN THE FRONT. COMPLETELY RUSTED OUT. MY CAR ONLY HAS 60,800 MILES ON IT. TYPE OF CAR IS A 2008 CHEVY HHR LT 2.4. GAS IS LEAKING ON THE GROUND AND A STRONG SMELL OF GAS IS EMITTED FROM THE CAR. THIS IS VERY DANGEROUS BECAUSE THE CAR COULD CATCH FIRE. I DID NOT THINK THIS WOULD HAPPEN TO MY CAR WITH SO FEW MILES ON THE CAR. I DID NOT KNOW THERE... Read more

Incident date: Oct 7, 2023

Driver left the roadway to the outside of a curve to the left, sideswiping a telephone pole and spinning at least one time back onto and off the roadway again before coming to rest. Impact to the passenger front wheel, and entire passenger side, without impacting front or rear end of the vehicle. C pillars deployed, as well as seatbelt pretensioner. Impact was at 55+ mph. No air bags deployed. Da... Read more

Crash

Incident date: Oct 29, 2023

The lug nuts are swollen and cannot be unscrewed. Also my electrical system inside my car goes off sometimes for unknown reasons. I'm talking about my stereo.

Incident date: Aug 23, 2023

While driving on the Interstate, the sunroof "exploded" over my head. Thankfully, I had the shade closed or I would have been injured by flying glass and likely would have crashed. There were no vehicles ahead of me to throw up road debris that might break the glass. There is apparently a class action lawsuit that was filed for similar incidents: U.S. District Court for the Central District of Cal... Read more

Incident date: Oct 15, 2023

The contact’s mother owns a 2014 Ford Edge. The contact stated that while his mother was driving at an undisclosed speed, she depressed the brake pedal, and the brake pedal became spongy and failed to stop the vehicle. The contact stated that his mother had to apply added pressure to the brake pedal and the brake pedal extended to the floorboard and the vehicle stopped slowly. No warning light w... Read more

Incident date: Oct 27, 2023

There is still no remedy for the airbag putting me and my family at serious risk. This needs to be handled in a better timely manner

Incident date: Sep 6, 2023

This 2019 truck feels like it just doesn’t want to go. It struggles to go up ANY hill no matter how small. The engine jumps feels like it’s got a heart beat while riding. The gas mileage is horrendous and awful the 2015 was all around a better truck I read somewhere that Toyota recalled a bunch of 2019 trucks for a gas line rip was causing fires and whatever else. I thought for sure it had to ... Read more

Incident date: Jul 1, 2023

My emergency braking system doesn’t work and jeep corporate can’t fix it. The car won’t stop and won’t notify me in an emergency and it’s not safe. The dealer gave me a second jeep and it has the identical problem. That vin is [XXX] . The dealer also said they have no fix for this issue. Please contact me [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA... Read more

Incident date: Feb 15, 2023

My car wouldn’t start, later found out it was due to timing chain issue which ended up blowing up my engine. I live 40 minutes from work and am consistently driving on the interstate for at least an hour a day. GM said there’s nothing they can do even though there’s been class action lawsuits for the engine. My car has also had oil consumption problems. I bought my car in March of 2022. The ... Read more

Incident date: Jul 20, 2022

The contact owns a 2019 Ford Edge. The contact stated that the media center screen went blank. The contact stated that the buttons were missing on the screen upon starting or while driving the vehicle. The contact stated the driver's side seat belt failed to retract as needed. The contact had to manually feed the seat belt. While driving in low gear, the vehicle was jerking. The vehicle was slow t... Read more

Incident date: Aug 19, 2023

Per GM July2014 recall 13036 This issue with the BCM has caused my rear window break lights to function the opposite of how they are to work. I continue to experience Service ESC and Traction Control messages while driving the car. This is the second issue I have had since the recall. Per the recall, it is for the owners safety. I cannot take this chance and I need to have GM revisit the original ... Read more

Incident date: Aug 19, 2023

Incident date: Oct 20, 2023

I was driving from Austin to Houston on 5-Sep-2023 when the car stop from 70MPH to zero w/no reason and nothing in front of us; this phantom stop event is real - my daughter and wife were very scared and made me not use the adaptative cruise control for the rest of the trip. I don't have paid for FSD, I was very upset because was the start of the trip and I did not use the car for 2+ hours trip s... Read more

Incident date: Sep 30, 2023

Power steering does not work . Red steering wheel symbol on dash board. scan for codes has code c212a-84 sytem voltage .Code c2217-00 Ekectric poer steering module internal shorted. Code 2128-00 ecu -reset recovery occured. There are no electric power steering rack and pinion unit available part # 68628858aa . I ordered the part from My local dealer network I am # 345 on order list of peopl... Read more

Incident date: Sep 30, 2023

The subframe rotted into rusted into

Incident date: Sep 30, 2023

The contact owns a 2019 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. Additionally, the seat belt warning light was illuminated. The vehicle was taken to the local dealer, where an oil change was performed, and the contact was informed that the vehicle had consumed two quarts of engine oil. The oil consumption test was completed. The vehicle was not... Read more

Incident date: Oct 20, 2023

The contact owns a 2018 Ram 2500. The contact stated that the "Service ABS" warning light would intermittently appear on the instrument panel. The contact used a code reader which retrieved an ABS pump motor control failure. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 50,000.

Incident date: Oct 6, 2023

While drive after dark on a four-lane city road with no breakdown lane my vehicle alerted me of a problem and I should slow down. About five second later the car came to a stop and placed itself in park in the right-hand lane with traffic coming up behind me at 50 MPH. I was unable to locate the emergency flasher so I turned on the turn signal (I later found out the emergency flasher was located... Read more

Incident date: Oct 6, 2023

See attached document from complainant

Incident date: Oct 6, 2023

I have known issues w/my 2010 Buick lacrosse CXL ABS light on

Incident date: Oct 20, 2023

The HCU /ABS lights go on and off and the truck feels like it brakes different. My safety is at risk because the brakes are not functioning properly No, this is a well known issue with these trucks. Nothing on my truck as been inspected by an outside source. The ABS light and the traction control light come on and off intermittently.

Incident date: Oct 24, 2023

The ABS control pump motor is malfunctioning causing loss of the anti lock braking, four wheel drive, and cruise control. The dealerships have no ability to get parts to repair and they have been on back order indefinitely.

Incident date: Oct 24, 2023

Dash instrument cluster digital screen malfunction. While driving the other day I noted a lag with the digital screen in the instrument cluster. Thought nothing of it at first attempted to see if fuse was bad or if it needed to be updated. Nothing was found. Today while on my drive into work I have noticed the screen is getting worse, lag is increasing and now the brightness of the screen is low. ... Read more

Incident date: Sep 9, 2023

An axle bolt on the drivers side rear axle has sheared off rendering the truck unsafe to drive.

Incident date: Feb 2, 2023

I plugged my Grizzle home charger into the driver side charger on my 2019 Audi E-Tron. The Vehicle charged but did not disengage the charging handle. I called Audi and followed all their instructions but nothing worked. The car was towed to the Audi dealer where they had to disassemble the vehicle's charging port on the car to get the charging cable handle out. Although the car is still under warr... Read more

Incident date: Oct 20, 2023

Incident date: Oct 21, 2023

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the check engine warning light illuminated. The contact stated that the failure was persistent. Additionally, the contact stated that the vehicle experiencing reduced power while driving and stalled while idling. The vehicle was taken to an independent mechanic, where the diagnostics codes: P200A, P2D2D and P2D2F... Read more

Incident date: Oct 9, 2023

The generator sits 5 inches from the ground below the rear axle. It is not protected with any encasement, bump stops or axle shims. Please see Bulletin TSB-21-06 for using parts kit #0503506. I have contacted the dealer and manufacturer about this and the say that there was no recall on my vin# for this. They have not offered to do anything about my concerns. The dealer inspected before I pur... Read more

Incident date: Oct 9, 2023

Rotten frame. Trucks body and other components are in very good to fair condition. Found out after I bought it GMC is having major issues with frame failure and have not yet remedied the issue. I think they should be required to fix these frames or buy back the vehicles at a fair price to both parties. This is a major safety issue especially if either the owner is not aware or does not have the me... Read more

Incident date: Oct 21, 2023

We have a 2023 CRV with 5400 miles. I started noticing the problem at about 3500. Originally I only noticed it while traveling at highway speed on a relatively straight section of road. Now I feel it almost all of the time. It's like a little resistance hurdle you have to jump over to get the steering wheel to turn. Once over the hurdle, it steers normally. It can even happen at slower speeds in t... Read more

Incident date: Oct 10, 2023

Live in Indiana where the weather is super salty in the winters and all of the salt in Indiana has really really affected the whole underside of my car. The whole subframe is falling apart and the rust has gotten to everything under the car. I have spent about 4 thousand dollars into this car doing all the work myself to make this car run In pristine conditions. I am very very worried that my whol... Read more

Incident date: Oct 19, 2023

The cover over the ADAS sensors above the rear view mirror detached and fell into the driver area causing loss of control. This has happened before (without accident or loss of control) but I don't remember the date.

Incident date: Oct 17, 2023

I purchased this vehicle 07/05/2022. I have had regular oil changes and maintenance. I have all of my maintenance records. I went in for an oil change on 05/15/2023 and the mechanic told me that there was only 3-4 drops of oil in the engine. I called Hyundai of Nicholasville and they told me that there was nothing they could do until the vehicle showed signs of engine failure. I was driving home f... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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