Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Aug 27, 2023
Yesterday 8/27/23 at 5pm I pulled into a parking lot and then into a parking space. As I came to a stop my Jeep lunged forward into the vehicle that was parked in front of me. At the time my Jeep Wrangler 4XE was operating in Hibrid mode running on electric with 49% charge left. As my Jeep came to a stop the gasoline engine started and the Jeep lunged forward striking the vehicle in front of me ... Read more
Crash
Incident date: Aug 25, 2023
I have been trying to get access to this recall and Volkswagen is not helping. The local dealer did not have the capability but also would not arrange for it's shipment to the closest facility with the ability. It is electric and there are inadequate chargers to take it long distances for this recall, plus it would interfere with taking care of my work and family. The facility in Chattanooga I hav... Read more
Incident date: Aug 1, 2023
Middle section of instrument panel lights are out. This is making it hard to see your speed while driving at night and in turn takes your eyes off the road for longer. Service center couldn't believe that a LED instrument panel would go out so soon. Additionally, something drains the battery if the car sits for more than a day. Several times I have not been able to start the car both at home an... Read more
Incident date: Aug 5, 2021
The contact owns a 2018 Honda Civic. The contact stated that while parking the vehicle at the residence, the vehicle started losing electrical power. The instrument cluster lights became dim, and the infotainment system turned off. The contact stated that she parked and turned off the vehicle. The contact stated that the failure recurred several times while driving and turning the steering wheel. ... Read more
Incident date: Aug 11, 2023
2018 Ram 2500 Power Wagon 6.4L service electronic braking system displays on dashboard the abs and traction control lights turn on as well. The messages display quickly then disappear been intermittent now issue is happening on a regular basis. dealer stated that warranty does not cover abs module and according to them the display message is "NOT A BIG DEAL". I advised them that I have two toddler... Read more
Incident date: Aug 14, 2023
Truck lost power and went into "limp" mode on Interstate 65 near Nashville on 7-28. warning came on stating 4wheel drive is unavailable even though it was not being used. It also stated the number 1 gear was miss aligned. this took place at 12:30 PM on a busy highway, a tow truck toed my pickup but had to leave my 2020 Montana camper on the side of the highway. The truck was taken to a dealer nea... Read more
Incident date: Aug 14, 2023
The contact owns a 2022 Cadillac XT6. The contact stated while reversing out of a parking spot, the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the fuel pump module to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.
Incident date: Aug 9, 2023
The contact owns a 2016 Hyundai Sonata. The contact stated that the vehicle failed to start. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the high-pressure fuel pump had failed. The contact ... Read more
Incident date: Apr 24, 2021
I have had multiple incidents of sudden speed reduction on major hi ways. (us 287 and I 25). Usually these incidents occur when I am traveling north (increasing elevation and later in the day), but that is not always the case. The events appear to be totally random, but result in a speed reduction of 70mph to 40mph rapidly enough that loose items (including pets) fly. on occasion I have had to ... Read more
Incident date: Aug 24, 2023
The contact owns a 2018 Ford Fusion. The contact stated the check engine warning light illuminated and the vehicle hesitated while attempting to accelerate. The vehicle was taken to the dealer to be diagnosed. The contact was informed that coolant was leaking into the engine. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that there was n... Read more
Incident date: Jul 30, 2023
As I was driving my daughter to school my back windshield blew out. Nothing hit the windshield it blew out at the seams. It was a loud explosion that startled us both and had I been on the highway (which I was headed to) it could have caused us to crash.
Incident date: Aug 22, 2023
This isn’t the first time it happened, I was about to make a right turn at an intersection and the car suddenly stalled with emergency brake engaged and the funny part is that the car wouldn’t turn off . This car is garbage and it’s drink oil like a monster
Incident date: Aug 1, 2022
The contact owns a 2019 Tesla Model 3. The contact stated that while parked, the valet could not drive the vehicle out of the parking garage because the steering wheel was firm. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 33,359.
Incident date: Aug 19, 2023
The contact owns a 2018 Dodge Journey. The contact stated that while reversing, the back-over prevention screen delayed in responding, before going black and then returning to normal operation. Additionally, the vehicle failed to stop in a reasonable amount of time while depressing the brake pedal. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was ... Read more
Incident date: Aug 19, 2023
The travel trailer comes with the FLX package, which consists of a lithium battery from Lithionics, and utilize an inverter and a solar panel system to charge this battery. On April 27th, the trailer was removed from indoor storage, during storage the trailer was stored per Winnebago's instruction, when the trailer is turned on as per instruction, the inverter caught on fire while I was inside. ... Read more
Fire
1 injured
Incident date: Aug 18, 2023
The air conditioning system abruptly ceased emitting cold air, prompting the involvement of the dealership. Their assessment revealed a compressor leak stemming from the failure of the shaft seal.
Incident date: Aug 18, 2023
Cracks in dash by passenger airbag and driver instrument cluster. Looks like it could be a hazard if vehicle is in a collision.
Incident date: Aug 18, 2023
The contact owns a 2018 Ford C-MAX Hybrid. The contact stated that after coming to a complete stop at a red light, the vehicle inadvertently stalled and lost motive power. After restarting the vehicle, the vehicle seemed to return to normal functionality; however, the failure had since become a regular failure. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable... Read more
Incident date: Aug 7, 2023
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked and the seat turned backwards, the contact observed exposed wires that were indented. The vehicle was taken to a dealer where it was diagnosed and determined that the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure m... Read more
Incident date: Aug 17, 2023
After receiving the recall information that the airbag deploy throwing shrapnel through the cabin, we contacted GM to discover that no replacement is currently available. We asked for a rental car since our current vehicle is potentially lethal for my wife and children. They were unwilling to provide that. we now have a vehicle that is potentially deadly that we have no remedy for and no solution ... Read more
Incident date: Aug 17, 2023
May 13 2023 Bought my car at Criswell Auto in Thurmont, MD July 15 2023 Lost steering coming around a turn and was able to pull into a driveway. Thankfully it was clear. Jul 21 2023 I took it to Ford for the recall which I was hoping would fix it Aug 8 2023 Steering assist failed again and I had my 3 year old with me in the car. It was really scary because we were on our towns main road and I ... Read more
Incident date: Aug 17, 2023
The vehicle lost.all power engine started to knock stopped in the middle of traffic in 4 lanes almost causing an accident 700 miles from home. Mechanic states engine is blown and that Kia engines don't last past 100000 it will cost me almost 11000 to get a new Kia plus had to pay for rental car motel etc to get home. Pathetic and extremely dangerous and car has to be pushed out of traffic and get ... Read more
Incident date: Aug 17, 2023
when i turn the wheel to the left, i heard a bump noise, like the steering is about to go out. Took my car to a mechanic he said it is the electronic power steering and it was a safety issue that was under recall. Called dealer they said they won't repair it for free because my car is over 100K miles. They want to charge me $350. so not fair. Dealership shouldn't be able to not repair recalls... Read more
Incident date: Aug 17, 2023
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manu... Read more
Incident date: Jun 17, 2023
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manu... Read more
Incident date: Jun 15, 2022
Car started/idled rough but stopped after acceleration. Mile into drive, yellow ck engine light flashing. Drove home and took it to auto store for free diagnostic. Misfire cylinder 1. Took to nussan dealer where purchased (certified used) to have them check it out. Light is now off, but code is stored. They moved plugs around and sent ne on my way to see if it happened again. Later that day, same... Read more
Incident date: Aug 4, 2023
I was driving in the pouring rain with intermittent wipers on in bumper to bumper traffic and stopped at a red light. Car shut off, with traffic behind me and I had to put hazard lights on. Dashboard messages appeared - Low steering power light and then said to press brake and auto start button. Luckily it restarted. Second time this has happened as I had 500 miles and thought I didn't know how... Read more
Incident date: Aug 2, 2023
While driving the vehicle the car shuts off
Incident date: Aug 9, 2023
I currently am at 14,000 miles on my2021 Bronco Sport. I have had no issues prior to what happened to me on August 9th. While I was at a light my car went completely black with no warning and I was not able to put on hazard lights or put it in neutral to get off the busy highway. I had to call 911 as cars were zipping up close to mine and I was only able to wave my arms to get them to see my ca... Read more
Incident date: Jul 10, 2023
The tire I am reporting about is the Metzeler ME888 Marathon Ultra motorcycle tire. The tire size is 140 / 80 R15. It has a H rating. The tire has chunks of tread coming off of it. I can see the underlying cords.
Incident date: Aug 14, 2023
The exhaust pipe and muffler developed a hole in both exhaust components at less than 32k miles. This is a known design issue for the model as a previous model year had a special coverage adjustment on 03/2022 [XXX] . It is apparent this is a design flaw that wasn't fixed for the 2020 model year. GM has only offered 50% of repair costs. I am requesting the NHTSA to open review of exhaust failur... Read more
Incident date: Jul 1, 2023
The contact owns a 2013 Toyota Rav4. The contact stated that while driving at an undisclosed speed, she heard an abnormal sound coming from the vehicle. The contact stated that the service engine warning light illuminated, and the vehicle started to drive rough and was jerking and making abnormal sounds. The vehicle was towed to the dealer, where it was diagnosed with transmission failure. The con... Read more
MAZDA
MAZDA6
(2010) - ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ACCESSORY
Aug 14, 2023
Incident date: Aug 14, 2023
While charging the vehicle at a reduced rate (30 amps out of a 40 amp maximum) there was a thermal event in the outlet box that the Mobile Charger Connect was plugged into. There were no witnesses to the event, but it was later noticed that the wall around the outlet was blackened and one prong of the plug had melted the housing of the plug along with the receptacle. The Mobile Charger Connect had... Read more
Fire
Incident date: Aug 14, 2023
Vehicle downshifted into first gear while at freeway speeds, locking up the rear wheels. Vehicle had a defective speed sensor in the molded transmission lead frame. Defective software in the vehicle allowed this to happen.
Incident date: Aug 13, 2023
my steering wheel locked up
Incident date: Aug 13, 2023
Driving through Vermont from New Hampshire ,we took a winding road to get off the highway and going through a corner the trucks power steering locked up and i had to slow down and muscle it to the side of the road, scared the hell out of me. We went back to the highway, straight roads to get back home. It is at a dealer waiting for the parts, it has cost me a new battery so far, was checked the da... Read more
Incident date: Aug 11, 2023
The car sensors pick up objects that are not there which then causes the emergency brake system to engage on its own. Anytime in the vehicle there is no stop beeping from the sensors detecting objects that are not a threat. When entering an intersection is when the car seems to engage the emergency break the most. When this occurs I am stuck not moving when oncoming traffic heading towards me. I h... Read more
Incident date: Mar 25, 2022
I have 3 major recalls on this vehicle. I received recall from Kia but dealership will not fix the problem
Incident date: Jun 26, 2023
I have 3 major recalls on this vehicle. I received recall from Kia but dealership will not fix the problem
Incident date: Aug 2, 2023
Refrigerator is leaking a dangerous gas that could of exploded and caused harm to my family. We turned on the refrigerator on and three hours later I checked it unknowing that there was a leak. It burned my eyes and throat. Luckily there was no damage to myself or others but if we used the propane burner located next to the refrigerator it could of exploded and caused bodily harm. Amy wife and I i... Read more
1 injured
Incident date: Jul 31, 2023
The wiring harness for the rear back up camera is beginning to fail. I know this is an issue and has been a recall on the 2017-2019 model years. The harness that fails is the exact same on the 2020 model and should be recalled as well.
Incident date: Jul 13, 2023
Vehicle engine/transmission/torque converter dies when coming to a stop. This is especially an issue when having to stop suddenly and get going again quickly as the vehicle has to be put in neutral, restarted, and put back in drive. It is a safety issue at traffic lights, traffic signals, and in stop and go traffic that has resulted in a multitude of near-miss rear end collisions that put my l... Read more
Incident date: Dec 12, 2022
Greetings all, This is not my vehicle. It is the vehicle that came to a sudden stop on the [XXX] and I hit. The driver apologized and told me his wife was fiddling with the drive shift lever and accidentally pressed the Park button. Indeed, the 2023 Toyota Tundra driver had been stepping on the brakes (lights on the outside of the flip gate) and switching to reverse (small white lights toward... Read more
Crash
Incident date: Aug 9, 2023
I encountered intermittent stiffness in the steering while driving. It felt like it might not steer. And then it loosens up and is okay for a moment or two. I took it to my local mechanic. At first, they thought it to be a lubrication issue. The situation increased. I took it back. They explained previous years of my model had a recall related to the power steering assembly. And that is what they... Read more
MAZDA
CX-30
(2021) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Aug 9, 2023
Incident date: May 20, 2023
The contact owns a 2018 Ram 2500. The contact stated that on several occasions while driving at various speeds, the brake pedal was depressed, and the vehicle skidded. The ABS and traction control warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the hydraulic control unit needed to be replaced. The vehicle was not repaired. The manuf... Read more
Incident date: Jul 1, 2021
On 4/9/12 I was involved in a serious accident that resulted in my daughter obtaining a severe traumatic brain. She was in critical condition and is now severely disabled. The back curtain airbags did not protect her and did not appear to work properly. I believe that the vehicle was not properly examined after the accident. The car was a rental vehicle and my family was out of state on vacation. ... Read more
Crash
3 injured
Incident date: Aug 7, 2023
I was driving my 2017 rogué sport on the freeway and suddenly it began to jerk up and down speed and I tried to brake and the brake did not respond suddenly it accelerated and went off I could not brake and I could not control it and the weather did not help me it had rained And as you will understand, the car turns off and the brake doesn't work, we ended up in the retaining wall, we hit the fro... Read more
Crash
2 injured
Incident date: Aug 3, 2023
While driving in highway construction zones the car's lane departure system attempted to steer the car along lane markings set before the construction zone was established. In several instances this caused my car to steer, contrary to my steering input, towards Jersey barriers and dangerously close to a collision. The car's collision warning and automatic braking systems then engaged and applied... Read more