Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Oct 25, 2023
Incident date: Sep 16, 2023
The auto brake suddenly braked hard and it was scary. The car reported a collision warning red light for a few seconds. Luckily, there was no car close behind me. While I was driving at about 70 miles per hour on the highway, there was no car in front of me to worry about. There was probably a car driving in the next lane. After the sudden brake, everything seemed to be back to normal. This type ... Read more
Incident date: Oct 24, 2023
It is automatic shut down. No power. No light. No door lock……I let it sit after few hours it starts working back. No idea what happen. There is very dangerous when traveling for long way in hot or cold weather.
Incident date: Oct 24, 2023
It is automatic shut down. No power. No light. No door lock……I let it sit after few hours it starts working back. No idea what happen. There is very dangerous when traveling for long way in hot or cold weather.
Incident date: Oct 24, 2023
I hit 2 mailboxes and one car back but not warning no emergency brake work. I wonder why my car doesn’t have any safety features it should have
Crash
Incident date: Oct 16, 2023
Passenger restraint system malfunction alert when car is turned on. Air bag and passenger seatbelt warning lights are on. Passenger seat belt light will never turn off even with no passengers in the car. Air bags for passenger are off when there is a passenger in the car causing a safety concern. BMW wants $1000 to diagnose what the issue is for the airbag light only but not to fix it or check the... Read more
Incident date: Oct 19, 2023
Hybrid System Failure due to overheating Overheating due to coolant leak into resorvoir My car started having white smoke come from exhaust during driving Took to the repair shop, repaired the coolant reservoir next day, same issue took back to the service tech stated they couldn't find the leak, but the reservoir was empty. Took the car for a second opinion, the service people had my car all d... Read more
Incident date: Jul 5, 2022
Front collision in 55 miles per hour freeway after slamming on the brakes and hitting car in front with minimum damage to them, RAV4 started immediately to smell like something but burning and black smoke started on front left, after few moments car was on flames. The car burnt in it's totality.
Crash
Fire
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
Oct 20, 2023
Incident date: Oct 17, 2023
Interior rear light constantly blinks spontaneously while driving. There is no control to turn this light on or off. I have scheduled repair with Tesla and they have not fixed the issue. When I drive at light I get distracted by the strob light effect effect of this blinking slight. It’s on land off for no reason whether I’m driving or parked with the car powered off and all doors locked.
Incident date: Oct 14, 2023
Power steering warning light came on on dash and the vehicle lost power steering. This happened while driving and nearly caused an accident. I can sometimes play with the keys and get it to function again.
Incident date: Oct 10, 2023
Oil pressure failure on highway. Loss of speed and power.
Incident date: Jun 5, 2023
The CVT transmission has only 80k miles and is changing gears for no reason up and down at all speeds and won’t drive safely. Rpm’s increase and randomly gear kicks in and hits very hard and then stops working.
Incident date: May 12, 2023
The contact owns a 2015 Mercedes-Benz GLA250. The contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed, but the vehicle failed to respond. The message "Take Vehicle to Your Dealer" was displayed. The contact noticed that the gear shift indicator light was in neutral (N) while the gear shifter was in drive (D). The contact stated that she shifted out of... Read more
Incident date: Jul 22, 2023
After crossing 90,000 miles the vehicle started to consume too much oil too quickly. After a professional analysis the mechanics found no problem. Going on 112,000 miles now and the vehicle is going through and/or burning oil much more rapidly than what one would expect
Incident date: Oct 17, 2023
Check engine light appeared.I took it to Mercedes and they said the crankshaft was faulty. I had to repair it and it cost me about $1800.00.
Incident date: Sep 14, 2023
My check engine light is on and I get a squeaky noise when driving
Incident date: Oct 16, 2023
The electric power steering system went out while driving. The truck had been checked for codes that day which indicated a possible need to replace the egr valve but nothing about power steering. I was in a parking lot and was able to pull into a space but was unable to get home.
Incident date: Oct 14, 2023
I was in a parking lot and came to a stop and placed the car in reverse to back into a parking space. The back-up camera was on and I began to back into the parking space when the car suddenly lurched/jerked forward and accelerated on its own. The car jumped the parking lot median strip and I hit a tree head on. I had my seatbelt on and the airbag deployed. The car then reversed back off the me... Read more
Crash
1 injured
Incident date: Oct 10, 2023
After first start of the day when in reverse the rear brakes make a foghorn-like noise everyday. This is a known issue as it’s all over the internet. Dealer says it’s not a warranty issue. Could be a safety problem if left unrepaired.
Incident date: Oct 10, 2023
After I paid for the Reset and pulled out of the CS garage my vehicle started jerking and grabbing. I took the CS representative in my vehicle and Jackie felt this. The issue could not be found. I took the auto back and now I received paperwork saying that the issue could not be duplicated. I took my vehicle then in October 3rd, 2023 with an appointment at 1p. The issue could not be found. I had 2... Read more
Incident date: Oct 10, 2023
After I paid for the Reset and pulled out of the CS garage my vehicle started jerking and grabbing. I took the CS representative in my vehicle and Jackie felt this. The issue could not be found. I took the auto back and now I received paperwork saying that the issue could not be duplicated. I took my vehicle then in October 3rd, 2023 with an appointment at 1p. The issue could not be found. I had 2... Read more
Incident date: Mar 1, 2023
Question #1- “Service Trailer Brake System”-“Steering Assist is Reduced Drive with Care”-Brake System Failure 43 MPH Top Speed”-“Service ESC” Question #2- I experienced a Complete loss of braking ability, myself, a friend and, a coworker, as well as the properties around me where placed at risk. Question #3 Not yet I am having towed to the dealer today. Question #4 Not yet the vehi... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - STEERING
Oct 15, 2023
Incident date: Oct 9, 2023
Especially when it is cold out, the steering becomes very sticky. This is mostly noted when traveling straight and need to make small adjustments in a lane. It almost feels like it pops and breaks free. I had brought it up to my dealer and they claim they didn't feel anything and have not heard of this issue
Incident date: Oct 3, 2023
car engine turned off by itself in the traffic. It has happened a few times when I was waiting at the traffic light or waiting in lane to make turn. The engine suddenly turned off completely and I was caught in the traffic.
Incident date: Oct 3, 2023
VANOS Assembly Bolts Broke and engine stalled. Vehicle was taken into dealership two weeks earlier due to check engine light being on. Dealer checked and cleared "check engine errors" and reset and reported that I would need to replace "VANOS Solenoids" intake and exhaust soon so I was told I could drive the car and if the solenoids went out I could still drive the car. two weeks later is when the... Read more
Incident date: Oct 12, 2023
The contact owns a 2020 Mercedes-Benz GLC63. The contact stated that while his wife was driving at highway speeds, the vehicle inadvertently decelerated while the accelerator pedal was being depressed. The check engine warning light illuminated, and a message displayed on the instrument panel stated that the “Transmission Needs to Cool, Stop and Pull Over Immediately”. The contact stated that ... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Oct 13, 2023
Incident date: Sep 12, 2023
I have had an ongoing issue with the ABS & ESP warning and warning light coming on and off. I took it into the dealership and they told me I needed to replace the ABC controller & hydraulic control unit. I don't understand why this isn't a recall or covered by RAM. I am afraid the brakes are going to fail putting my life and others in peril. I was told the repair would cost me $1200 so I have had... Read more
Incident date: Oct 13, 2023
The contact owned a 2018 Jeep Wrangler. The contact stated that while driving at 60 MPH, the vehicle had lost power and had shifting issues with the manual transmission. The contact noticed smoke from under the hood and tried to pull to the side of the road. While pulling to the side of the road, under the hood had caught on fire. The contact was able to pull to the side of the road safely. The au... Read more
Fire
Incident date: Jan 29, 2021
The contact owns a 2013 Ford F-150. The contact stated that while driving 70 MPH, the contact stated that the speed odometer dropped to zero independently. The contact stated that the failure had reoccurred four times within eight hours. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report t... Read more
Incident date: Sep 1, 2023
I believe the glass used for the front windshield in my 2022 Subaru Forester is structurally defective. I have experienced 3 chips in different areas of the windshield while driving at different times over the past 2 months. The most recent was October 11,2023. There were no loud impact sounds or obvious rocks strikes that impacted my windshield for each occurrence. I did hear a very faint noi... Read more
Incident date: Oct 9, 2023
The relatively new car (2022) stalls out randomly at intersections and red lights. This is a major safety issue as we have had the car totally shut down in the middle of 2 busy intersections. We had to dial 911 and have the police come to assist. We brought the car to the dealer and they did not find a problem but it continued to happen. There were no warning lights or messages - stalling happened... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Oct 12, 2023
Incident date: Oct 11, 2023
Once stopping at a traffic light as the light turned green my car would not go, when trying to accelerate the car it makes the noise as if it wants to go but nothing is happening. I believe this a ongoing issue ford knows about for something going wrong in the transmission.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - SERVICE BRAKES
Oct 12, 2023
Incident date: Oct 11, 2023
The lower bolt attaching the left rear brake caliper fell out at about 1400 miles.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Oct 12, 2023
Incident date: Oct 11, 2023
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at 5 MPH, the contact heard an abnormal noise and the vehicle was hesitant to accelerate. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed. The mechanic was not able to diagnose the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure and ... Read more
Incident date: Sep 15, 2023
Starting in July 2023, my car has exhibited a recurring problem that seriously hampers its functionality and reliability. Specifically, the car intermittently fails to respond to unlock commands from both the key fobs and the Hyundai cellphone app. Initially, this issue occurred infrequently, happening about once a month. However, the situation has escalated, and in October 2023, it happened three... Read more
Incident date: Oct 12, 2023
The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000(Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made awa... Read more
Incident date: Oct 10, 2023
The vehicle will not accelerate over 30mph. I was entering the interstate on ramp and am not able to accelerate to the speed limit. The cars approaching had to slow down significantly to avoid a rear end collision. This happens every time whether I am at a stop light on a normal roadway or entering the interstate. There are never any warning lights or sensors indicating that there is a problem. I ... Read more
Incident date: Oct 10, 2023
Power steering reduces and the temperature gage wont work and the fan is extremely loud so it decreases the steering and increases the fan so it can cool down the engine. Others have submitted a recall form for this same problem
Incident date: Oct 10, 2023
Power steering reduces and the temperature gage wont work and the fan is extremely loud so it decreases the steering and increases the fan so it can cool down the engine. Others have submitted a recall form for this same problem
Incident date: Oct 10, 2023
This is the second complaint filed for the same issue. Tracking number 11441949. I understand there is an investigation open for this issue. PE 22-012. Opened 11/28/22. My truck was repaired under warranty December of 2021 It has failed again in September of 2023. after less than 2 years and 20,000 miles. The ABS/Traction control system as well as cruise control unexpectedly without warning sto... Read more
Incident date: Aug 31, 2023
While driving at low speeds, the brake pedal became very difficult to engage and the car did not stop as intended. This affects the ability of the vehicle to stop in areas with frequent pedestrian traffic such as driveways and parking lots creating a substantial safety risk. The "Service Brake Assist" message also appeared after this incident. I contacted my Chevrolet dealer who cannot schedule an... Read more
Incident date: Jan 1, 2023
The car starts shaking and the stirring wheel at 40 mph or more. 10 /1/23.
Incident date: Oct 9, 2023
-Engine service now message -stalling out while driving - loss of power - loss of gas mileage
Incident date: Oct 9, 2023
-Engine service now message -stalling out while driving - loss of power - loss of gas mileage
Incident date: Oct 9, 2023
After filling up fuel, vehicle runs rough, hesitates, and stalls at idle speeds. This occurs after every fill up. The check engine light comes on and states an issue with the anti-lock brake system. I’ve had the vehicle checked by Buick 5 times and they have not been able to replicate the issue, so troubleshooting stopped. I know a recall came out this July for 2019 Buick Enclaves to replac... Read more
Incident date: Oct 9, 2023
Thermostat gets stuck, gives a steering wheel assist alert. Ac not working and motor sounds like it is in overdrive. Engine temp stays cold.
Incident date: Oct 6, 2023
This is the second time in 2 months that I’ve received a High Voltage Warning and Powertrain fault on my MME ‘22. This was suppose to have been fixed by a recall completed prior to my build date. I have been driving normal speeds on side streets when this happens.
Incident date: Sep 1, 2023
I was stopped at a red light at a busy intersection in an Atlanta suburb. I was several cars back from the red light. I saw the light turn green so I took my foot off of the brakes to engage auto start and barely tapped the gas and the truck dinged and showed me an error on the screen. I was so mortified and my heart started racing that I could barely read the error, all I remember seeing was "Shi... Read more
Incident date: Sep 26, 2023
When first first entering a hot cabin, the backup camera will not work until the cabin cools down for just a few minutes. Vehicle not moving. ⁸