Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: May 4, 2026
The contact owns a 2023 Ram 1500. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the engine seized. Additionally, the gear shifter independently shifted into park. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The failure had occurred while the contact was driving on a busy highway. The co... Read more
Incident date: May 4, 2026
The contact owns a 2023 Ram 1500. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, and the engine seized. Additionally, the gear shifter independently shifted into park. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The failure had occurred while the contact was driving on a busy highway. The co... Read more
Incident date: Mar 1, 2026
The thermostat malfunctioned causing an error message regarding “steering assist is reduced”. When I parked and turned off, the engine fan continued to run. When car was restarted, the temp gauge inside was stuck at C. Took to dealership and they assessed. They repaired the thermostat under power train warranty, however there was a crack in the radiator (top) resulting in the need for a ne... Read more
Incident date: Jun 20, 2026
Active distance assist inoperable, active brake assist functions limited, adaptive cruise control not working, lane keeping assist glitching. I was driving the vehicle home after purchase and the lane keeping assist was glitching, it was actively pulling the wheel to the left, like I was over the fog line (I wasn’t) and it was hard braking, Making driving very unsafe. I slowed down and got off a... Read more
Incident date: Jun 18, 2026
I drive a 2015 BMW X5. While driving on a local street, I heard a severe banging noise underneath the car. I pulled over, and it turned out the front driveshaft had broken, striking the transmission pan and other parts beneath. When I towed the car to the shop the mechanic also found that an AC drain line dripped onto the driveshaft U-joint, causing rust over time, which led to this failure. There... Read more
Incident date: Jun 18, 2026
I drive a 2015 BMW X5. While driving on a local street, I heard a severe banging noise underneath the car. I pulled over, and it turned out the front driveshaft had broken, striking the transmission pan and other parts beneath. When I towed the car to the shop the mechanic also found that an AC drain line dripped onto the driveshaft U-joint, causing rust over time, which led to this failure. There... Read more
Incident date: Jun 20, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Jeep started on fire and is still at a tow yard in Belchertown, MA How was your safety or the safety of others put at risk? The Jeep started on fire while I was driving. I pulled over as the engine was smoking and then it burst into flames while I was still inside. Has the problem been reproduced or ... Read more
Fire
Incident date: Dec 23, 2025
Thermostat and cooling sensor went out on my car. GMC issued a special coverage bulletin for 2021 Acadia since it's a widespread issue but not the 2020 (mine) which is also a widespread issue looking online. The repair is over $1000 and should be covered!
Incident date: Jun 19, 2026
I bought a 2014 Honda Civic LX at a used car dealership. The day after I bought it, the passenger-side occupant position sensor came on. I returned the car, and they reset it. It came on again, was reset, and when it came on again, it was replaced. The new one came on again. This time I took it to my Honda dealer, and they reset it. It came on again, and I've been living with it since.I am concern... Read more
Incident date: May 22, 2026
Pulled into a parking space with foot on the brake and accelerator pedal. The vehicle sped forward, pushing a car parked in front of me into the driveway, just missing another vehicle
Crash
Incident date: Jun 18, 2026
Our vehicle does not respond to the throttle pedal being depressed when the AC has been turned on at full and the car has been in direct sunlight for a period of time. We reside in Florida so it is common to enter the vehicle during the summer months and the cabin temperatue is in excess of 200 degrees which requires putting the AC system on MAX. This problem occurs periodically and was address in... Read more
Incident date: Jun 18, 2026
I am the owner of a 2023 Jeep Wrangler that is currently affected by an active safety recall. I was informed by my dealership that there is no available remedy and that a repair may not be available for approximately two to three months. I am concerned about being expected to continue operating a vehicle that has been identified as having a safety-related defect while no corrective action is avai... Read more
Incident date: Jun 18, 2026
The radion frequency module has gone bad in my truck. I assume this is due to the rear window leak that is known on these trucks. My rear window was replaced earlier this year do to damage. However, as I search the internet this issue with the radion frequency module is greatly reported and I do not understand why FCA/Mopar have not issue a recall notice on this. Instead owners are having to come ... Read more
Incident date: Jun 1, 2026
BCM module failure. Keyless entry error. Vehicle dashboard lit up with many errors. Car alarm went on and off. Car will not start . Disconnect battery toe reset. Drove home and the car doesn’t want to stop running or idling. Disconnect battery till it turns off.
Incident date: Jun 18, 2026
My vehicle began exhibiting symptoms consistent with a failed Engine Coolant Flow Control Valve. The check engine light illuminated, and diagnostic testing indicated a fault related to the coolant control valve system. In addition, I experienced abnormal cooling system operation, including the engine cooling fans continuing to run after the vehicle was shut off. Vehicle was tested few times in Aut... Read more
Incident date: Jun 13, 2026
The check engine came on as I was driving to work the other morning, and when I got back in the car to head home for the night, my car wouldn't start at all. I have a failed High Pressure Fuel Pump system. I used my own OBD-II code reader, and got back code P0087. This issue is connected to the FCA Z46 recall issued in June 2022. The previous owner/dealership performed the service for this... Read more
Incident date: Nov 19, 2025
Adaptive cruise control and lane keeping assistant defective and has been confirmed by dealership 3 attempts of repair with VW dealership where vehicle was purchased new have not been successful SOS box has flashing red light indicating issue VW dealership is stopped by manufacturer to continue repairs as they are unable to resolve issue Car was purchased in January 2024, has 20k miles and is wit... Read more
Incident date: May 18, 2026
The contact owns a 2022 GMC Sierra 1500 Denali. The contact stated that the VIN was not included in NHTSA Campaign Number: 24V797000 (Power Train). While the contact’s husband was driving 55 MPH, the vehicle stalled, the rear wheels locked up, and the vehicle decelerated until coming to a full stop. The engine warning light was illuminated. The contact stated that the vehicle was towed to deale... Read more
Incident date: Jun 6, 2026
When I turn my steering wheel left or right there is a very large margin before the tires turn it rattles back and forth back and forth as I'm driving down the street no control for at least three degrees and either direction, also my front of the vehicle turn signals pop out and fall out to the road and I would drive with no turn signals on the front of my vehicle?
Incident date: Jun 12, 2026
Ford describes their pre-collision system: The system warns the driver of potential hazards by providing three levels of assistance. Alert: When active, a flashing visual warning appears and an audible warning tone sounds. Brake Support: The system helps reduce the impact speed by preparing the brakes for rapid braking, and Emergency Braking. I have driven my vehicle around Jacksonville with the s... Read more
Incident date: Jun 19, 2024
The contact owns a 2021 Kia Telluride. The contact stated that the passenger’s side drive shaft boot was leaking. The steering and mileage were affected by the failure. While making a turn, the steering wheel was readjusting. The accelerator pedal was depressed; after the pedal was released, the pedal jerked. There were no warning lights illuminated. The vehicle was taken to the local dealer, wh... Read more
Incident date: Jun 13, 2026
On Febuary 13th 2026 I was involved in a wreck where I re-ended another stopped vehicle. There was no warning light or automated braking executed. I braked hard but not soon enough.There was no malfunction warnings or lights displayed before (or after ) the accident showing it to be inoperative. It has been in to the dealer 3 times since. Yes it is available for inspection. Was told that it will ... Read more
Crash
Incident date: Jun 17, 2026
The DC/DC converter failed and caused the vehicle to immediately lose all power at a main intersection. My wife was driving the vehicle when this happened with out two children in the vehicle as well (ages [XXX] and [XXX]. Luckily, she was able to somewhat get out of intersection of a very busy road. The vehicle had to be towed to the Land Rover dealership. The part was covered by a factory extend... Read more
Incident date: Jun 17, 2026
The DC/DC converter failed and caused the vehicle to immediately lose all power at a main intersection. My wife was driving the vehicle when this happened with out two children in the vehicle as well (ages [XXX] and [XXX]. Luckily, she was able to somewhat get out of intersection of a very busy road. The vehicle had to be towed to the Land Rover dealership. The part was covered by a factory extend... Read more
Incident date: Jun 17, 2026
The contact owns a 2020 GMC Terrain. The contact stated that shortly after refueling the vehicle, the vehicle suddenly stalled while accelerating from a stop light. The contact stated that after the vehicle stalled, the transmission failed to shift out of park, and the vehicle failed to restart. The vehicle was later towed to the local dealer to be diagnosed. The vehicle was diagnosed with fuel pu... Read more
Incident date: Jun 11, 2026
all grand cherokees have an issue where you lose all power to your jeep while driving and cant do anything! ON top of all the electrical issues. HUGE safety problem when your driving in traffic and cant control your jeep randomly
Incident date: Jun 11, 2026
ON MONDAY, 6/15/26, WITH APPROX 45,400 MILES, I WAS DRIVING DOWN THE ROAD AND TRUCK SAID SERVICE TRANSMISSION. THE GEARS WOULD SHIFT, BUT IT LAGGED A LITTLE BIT. I SCHEDULED AN APPT FOR TWO DAYS LATER, AND ONLY DROVE IT WHEN I ABSOLUTELY HAD TO, WHICH WAS ONLY TWICE BEFORE MY SCHEDULED APPT. I GET IN IT TO DRIVE AND IT SAYS SERVICE TRANSMISSION- UNABLE TO SHIFT SOON, THEN ON MY WAY TO THE DEALERSH... Read more
Incident date: Mar 26, 2026
The contact owns a 2022 Toyota Highlander. The contact stated that while driving 20 MPH with a child seated in the rear passenger’s side seat with the seat back adjusted, while going around a roundabout, the vehicle was cut off by another vehicle, and the contact depressed the brake pedal aggressively to stop the vehicle. There was an abnormal clunking sound coming from the passenger’s side se... Read more
Incident date: Jun 15, 2026
The contact owns a 2015 Ford F-150. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted or shifted hard on several occasions. The vehicle was taken to the dealer, and the contact was informed that the transmission needed to be taken apart to be diagnosed; however, no diagnostic trouble code was retrieved. Additionally, the vehicle was taken to a trans... Read more
Incident date: Jun 16, 2026
My backup camera does not work any longer. I have had several near-misses of collisions with both cars and people. Please make the recall fix available!! On the date of incident field, I just put the last time it happened. There have been multiple dates.
Incident date: Jun 16, 2026
Windows and moon roof on 2024 Honda Ridgeline opens when parked. Lock button on Key fob is supposed to be pressed twice to activate this feature but opens when fob is on desk or in my pocket. No damage yet but could cause problems for theft or rain damage if parked outside when unattended
Incident date: Jun 15, 2026
While driving, the vehicle suddenly lost power and stalled. I was able to safely pull to the side of the road. The engine would not restart. Upon inspection, the engine was found to be completely out of oil despite being maintained according to recommended oil change intervals and not being overdue for service. There were no visible oil leaks under the vehicle and no prior low oil warning light o... Read more
Incident date: Jun 15, 2026
The engine vibrates/shutters when switching from electric to gas. It almost feels like the engine is going to fall out. I’ve taken it to two different Honda dealerships multiple times and since they can’t duplicate the issue while it’s there then they say there’s nothing they can do. The oil also looks and smells like gas.
Incident date: Jun 15, 2026
The contact owns a 2018 Infiniti QX60. The contact stated that while driving approximately 50 MPH, the vehicle lost motive power, and the vehicle decelerated to 20 MPH. The contact stated that there was a knocking sound coming from the engine with the Check Engine warning light illuminated. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or repaired. The ma... Read more
Incident date: Jun 1, 2025
On June 12, 2026, while operating my 2025 Chevrolet Tahoe, I experienced an apparent powertrain or transmission-related issue. At the time, the vehicle was already exhibiting another defect involving the air conditioning system, with the driver's side blowing hot air and the passenger side blowing cold air. While attempting to accelerate and pass another vehicle, the engine RPM suddenly increased... Read more
Incident date: Jan 1, 2026
The contact owns a 2023 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the transmission shifted into neutral(N) and failed to shift into park or drive on three occasions. The vehicle was restarted. After restarting the vehicle, the vehicle was shifted into drive, and the contact continued driving. The message that the vehicle could not be shifted into other gears wa... Read more
Incident date: May 30, 2026
The car is giving external right head light issue. The light turns off suddenly at night which we need to turn on again after 2 minutes. This happens frequently and we have to turn on the lights very often. The dealer examined the issue and he expressed regret in repairing the vehicle and estimated price of $2.500.The Service Manager though stated that the issue is same as it pertains to the rear ... Read more
Incident date: Jun 3, 2026
There are several lights that come on and say there is a problem. Upon looking online for information on how to fix it there are numerous people with the same issue and there should be a recall.
Incident date: Jun 3, 2026
There are several lights that come on and say there is a problem. Upon looking online for information on how to fix it there are numerous people with the same issue and there should be a recall.
Incident date: Jun 3, 2026
I used the jack for the first time of buying the vehicle new. I jacked the vehicle up to put the spare on and the scissor jack folded up and the car dropped. So I looked up if there was a recall on it and there isn't but there is on other vehicles. Note: the car was on level hard surface ground and I placed the jack in the correct location.
Incident date: Jun 12, 2026
EPS steering rack locks up and causes jerking in steering wheel. This is a known recall on 2022 models but happening on older models as well. There is a clicking noise and a feeling of a stuck steering wheel. My Vehicle has less than 50k miles on it and has only been to Honda for inspections and this was missed. Dealership has even confirmed and charging a hefty repair fee. If these are not caugh... Read more
Incident date: Jun 12, 2026
After the emissions 9c2 recall car hesitant when changing an Hyundai has knowledgement of the problem but don’t have a fix
Incident date: May 19, 2025
The contact owns a 2024 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine seized. In addition, the instrument cluster displayed a black screen with several unknown warning lights illuminated. The contact stated that while attempting to start the vehicle, the vehicle started. The vehicle was driven to the residence. The vehicle was taken to the dealer where it was... Read more
Incident date: Feb 1, 2025
The contact owns a 2025 Kia K4. The contact stated that while driving at 75 MPH, the vehicle downshifted upon depression of the accelerator pedal, with heavy white smoke coming out of the exhaust pipe. The contact stated that the low oil pressure warning light was illuminated prior to the failure. The contact pulled off the highway and drove into a store parking lot as the engine made an abnormal... Read more
Incident date: Mar 12, 2026
Description On your vehicle, it may be possible to experience a noisy, partially inoperable, or completely inoperable heating ventilating and air conditioning HVAC blower Motor. Safety Risk An inoperable or partially inoperable HVAC blower Motor may affect windshield defrost and defogging capability, which can decrease visibility under certain driving conditions, increasing the risk of a crash.... Read more
Incident date: Dec 2, 2025
2025 Honda Odyssey has completely shut down at a traffic light and stop signs. This has now happened multiple times. When waiting at a red light the car fails to restart the car when I take my foot off the brake and I get a message “to continue to drive depress brake pedal and push switch” . The red battery light comes on and the car puts it self in park. The car fails to turn on or turn all t... Read more
Incident date: Dec 2, 2025
My car has been making a whining noise upon acceleration. It stops whining as soon as you release the acceleration I had a mechanic look at it who verified transmission failure.
Incident date: Dec 2, 2025
I was getting out of a parking lot with my 3 kids and the car shut off right in the middle of the entrance/exit of the lot blocking anyone from coming in or out. The car would not go into neutral to move it, making it unsafe for my family and everyone around us. We tried to charge the battery but that did nothing. We called tow truck then where told we need a special tow truck since the car could... Read more
Incident date: Apr 4, 2026
Both sluggish to begin acceleration and car acceleration on its own after a passing throttle up. It was as if the throttle stuck open for more than 5 seconds.
Incident date: Jun 5, 2026
The second and third row seats do not recognize when passengers are exiting the vehicle. All second and third row seats cause the seat belt warning to go off multiple times even when there are not passengers in the vehicle. Car in park does not mitigate this problem.