Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jan 1, 2023
Good afternoon, I have filed multiple complaints regarding recall 22V-406 (11501200, 113003170). It has been over 1.5 years since the recall was issued and there is still not resolution. The NHTSA site mentions if there isn't a fix within a reasonable time, then to contact you again. 1.5 years does not seem reasonable when it comes to a safety hazard. The last update I received from NHTSA was let... Read more
Incident date: Dec 5, 2023
The contact owns a 2019 Toyota Tacoma. The contact stated that after starting the vehicle, the vehicle was idling abnormally rough. After shifting into driving and releasing the brake pedal with his foot off the accelerator pedal, the vehicle briefly independently accelerated. Upon reaching an undisclosed speed, the vehicle returned to normal functionality, but the failure became a regular occurre... Read more
Incident date: Dec 5, 2023
The contact owns a 2019 Toyota Tacoma. The contact stated that after starting the vehicle, the vehicle was idling abnormally rough. After shifting into driving and releasing the brake pedal with his foot off the accelerator pedal, the vehicle briefly independently accelerated. Upon reaching an undisclosed speed, the vehicle returned to normal functionality, but the failure became a regular occurre... Read more
Incident date: Dec 5, 2023
This happens at 2 particular exits on a 65mph highway. One time the car slows down by 10mph and the other spot it will swerve over almost to the lane next to me and slow down. Just dangerous when someone is tailgating me (thats reality of driving these days) as they will not have time to react and more than likely hit me. It happened once and someone behind me started honking and flashing their li... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Dec 13, 2023
Incident date: Dec 13, 2023
At an ODO of 87,337 the Sorrento turned off while at a speed of >45 mph on a highway, luckily near an exit. There were no warnings before the car turned off. The car allowed for a slow crawl off the highway. The Sorrento could not be restarted. After towing it to an independent mechanic we were told that the car engine had seized, likely due to low oil. The car did not indicate anything befor... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
Dec 13, 2023
Incident date: Dec 13, 2023
I had noticed a couple of weeks ago that I would try and start the car and it was struggling to start. Two weeks ago I tried to turn on my car and it would not start. I had to jump start it. I went out to run errands. I tried turning the car on again and it would not start. Once again I had to jump start it. Thinking it was the battery, I took it to O'Reilly's since it was still under warranty. Th... Read more
Incident date: Nov 21, 2023
When signaling a left turn, my right signal flashes before flashing the left signal.
Incident date: Nov 21, 2023
The vehicle does not get 275 range fully charged as window sticker states. New vehicle with 600 miles on it only gets 242 range when fully charged. The vehicle is over stated to boost sales. You cannot lock the vehicle in any way, shape, or form unless you have the key fob. if you forget to lock your car, you cannot ask someone to lock it for you without a key. The car cannot be locked from i... Read more
Incident date: Dec 5, 2023
When driving down the interstate with a car full of people. We noticed a clicking sound coming from the engine. The sound proceeded to get worse and louder. We pulled over and stopped driving. Had the car towed home and had our mechanic look at it who diagnosed it as a Rod knock. We have now towed it to the dealer and waiting for a “official” diagnosis from “master Mechanic.” Honda d... Read more
Incident date: Dec 10, 2023
My 2022 Ford F150 Powerboost Hybrid has the Max Tow Axle option. A known defect is that the LH and RH Axle bolts break early in the life of the vehicle. The failure is a tensile failure in the bolt causing the head to essentially pop off, rendering the vehicle unsafe to drive. I have had (1) of these failures so far. I expect more failures to come and do not accept that Ford has fixed this issue w... Read more
Incident date: Dec 8, 2023
Driving 2,5 hrs from Binghamton, NY towards Long Island on Saturday. We took a short break and after that I got onto the highway and not even hit the 50 miles/hour speed I received “engine power reduce” alert on the dashboard and car stalled. I was able to pull the car off the road. I was provided a tow truck by the state police and moved to closest GMC service, GRAND PRİZE GMC Nanuet, NY. Th... Read more
Incident date: Dec 9, 2023
2019 Equinox LT. 1.5 litre Vacuum pump clogged and exploded internally. Almost killed my wife and I when brakes failed. There appears to be TSB’s dating as far back as 2015. Chevy has been aware of this issue yet continued to produce vehicles with this defective and dangerous design. It sounds as if piston rings are prem The pump connects to and is powered by intake cam. Dumb. Micheal Bates dea... Read more
Incident date: Nov 27, 2023
While driving I received two messages to contract service first that the “electrical system malfunction” and then a “starting malfunction” which was fallowed by a battery light and a check engine light. I contacted my local dealer they advised I have it towed in immediately. The car was towed in and it’s a “starter generator” and is back ordered with no eta. The car is not drivable a... Read more
Incident date: Dec 5, 2023
I own a 2023 Grand Cherokee Trailhawk 4xe, and after 4 months and roughly 5000 miles, a bolt in the rear suspension broke, causing significant damage to other parts. On the highway this was very disconcerting and there was a huge amount of lateral shifting over any bump. Definitely not safe. Thankfully, the first incident was covered under warranty, despite the repair team being clueless about the... Read more
Incident date: Dec 20, 2022
During yearly inspection the mechanic noted excessive rust on frame components and warned that something should be done…. I am on my third Silverado and frame coating, brake lines and transmission coolant lines have had issues with excessive rust. I bought this new in 2014 and hoped they had addressed these issues… over the previous Silverados I have owned. What recourse do I have towards GM.... Read more
Incident date: Dec 6, 2023
The Power Steering and Stability Control warning lights on my 2015 BMW 228i came on while driving. I took it to the dealership who told me the steering rack needed to be replaced. BMW has a service bulletin B32 12 16 which describes same issue as I am experiencing. 2015 228i is listed as an affected model on the bulletin, but my VIN was not included by BMW.
Incident date: Nov 7, 2023
Intermittent sudden braking for no reason when driving with the cruise on during highway driving.
Incident date: Dec 5, 2023
My car’s “low engine oil pressure” light came on at the end of a long road trip. I immediately began getting off the highway and trying to exit. That’s when the car stopped accelerating and I coasted to a stop in a neighborhood right off the road. I drove for less than 3 minutes after the light came on. My car was towed and the mechanic at the dealership told me it was a problem with the e... Read more
Incident date: Dec 5, 2023
The contact owns a 2022 Suzuki GSX 1300RR motorcycle. The contact stated as he parked the vehicle and deployed the kick stand into the downward park (P) position, when he was dismounting the vehicle, and as he was swinging his right leg over the saddle, the kick stand independently returned into the up position. The up position is where the kick stand rests when the vehicle is being driven. The ve... Read more
Incident date: Dec 5, 2023
Turn signal does not turn off after making a turn. It is on the left turn signal. You can make a turn but the light still stays on. After a while you get the notification on the dash that your turn signals on
Incident date: Dec 5, 2023
I had a check engine light come on for a misfire in cylinder 4. I replaced all the things needed to get this check engine light off and it still comes in for the same issue. My car is now currently at the dealer I purchased it feom so they can do further inspection. I decided to do some research online and found out that multiple people have been experiencing the same issue. I paid more then enoug... Read more
Incident date: Nov 30, 2023
Road trip from VA to NJ approx 700 mi. Mid-trip, stopped for fuel and oil check. Thereafter, engine started to run rough. Check engine MIL on. Could not find any problem. Back on road. Received a low engine oil warning. Checked engine, oil all over back of engine compartment. Shut down engine and towed to nearest VW dealer. Found engine dipstick not completely seated. I checked and measured force... Read more
Incident date: Jan 19, 2023
The contact owns a 2014 Hyundai Accent. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool ... Read more
Incident date: Nov 25, 2023
-Steering Rack - EPS rack. -steering is sticky at times and need to over correct to loosen steering -no - no, appointment set for mid December -no warnings.
Incident date: Nov 24, 2023
Fuel pump failure has caused low engine oil pressure and now the engine in the vehicle has to be replaced
Incident date: Nov 24, 2023
Fuel pump failure has caused low engine oil pressure and now the engine in the vehicle has to be replaced
Incident date: Nov 24, 2023
ABC high pressure hose blew off while driving at low speed made a loud popping sound abc light came on with message drive carefully and fluid came pouring out
Incident date: Nov 4, 2023
Civic has just over 5500 miles on it and now traveling at highway speeds in a straight line it is difficult to move the steering wheel and it feels like it is stuck in a rut and requires a tug to get the wheel to turn. This happens at 50+ mph speed and I have tried it with road departure and lane keep off and it still happens. It you keep moving the wheel slightly it won’t do it but when trying ... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - UNKNOWN OR OTHER
Nov 29, 2023
Incident date: Nov 26, 2023
Hands free controls were deactivated on vehicle. No longer able to use Blue tooth. This presents a safety hazard.
Incident date: Nov 23, 2023
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The manufacturer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer ... Read more
Incident date: Nov 23, 2023
The contact owns a 2014 Fiat 500L. The contact stated that after coming to a complete stop and attempting to resume driving, the vehicle failed to respond while depressing the accelerator pedal. The contact stated that the transmission failed to shift into gear. The check engine warning light was illuminated, and the message "Transmission Failure" was displayed. The vehicle was towed to the reside... Read more
Incident date: Nov 26, 2023
Purchased my truck last year and was unaware of problems with this truck.whikr traveling couple miles from my home on a paved two lane road I ran over a small gravel or walnut which immediately sent my truck into uncontrollably shaking in the front end my speed was between 30 and 35 mph it was all I could do to get it to the side of the road and stopped.Shaking I got out and looked underneath the ... Read more
Incident date: Nov 26, 2023
Vehicle doesn't want to accelerate when it is suppose to. Press on the gas pedal and it goes to the floor and when it does decide to accelerate it erratic. VERY scary and unsafe. Has almost gotten my daughter and I in an accident.
Incident date: Nov 28, 2023
Car has a ticking sound, car has died on me multiple times. The vehicle has stopped moving regardless of pressing on accelerator and died leaving me stranded, feeling unsafe. I have been driving at 40 mph and then seem to lose power, making it to where can only go 10 to 20 mph or totally dying. I was also having issues with key fobs not working. Door would open, unlock and then not, car stalling. ... Read more
Incident date: Nov 25, 2023
The contact owns a 2015 Hyundai Elantra. The contact stated that while pulling out of a parking spot, the vehicle accelerated unintendedly. There was no warning light illuminated. The contact stated that she depressed the brake pedal several times, but the vehicle failed to respond and crashed into a building. The driver's side air bag deployed; however, there was flame in the air bag upon deploym... Read more
Crash
Fire
1 injured
Incident date: Nov 28, 2023
The contact owns a 2023 Cadillac Escalade. The contact stated while driving approximately 65 MPH on the highway, there was an abnormal popping sound heard. There were no other vehicles nearby. The contact pulled over and checked the vehicle, and the contact became aware that the sunroof had cracked. There was a hole the size of his hand. There were no reported injuries. Additionally, the check eng... Read more
Incident date: Nov 27, 2023
The car was working fine. Then one day it wouldn’t turn on while we were out. The engine wouldn’t start and it smelt burnt and there was smoke. We had to jumpstart the car and it showed some codes. They were B1319 and B1111. We took it to an electrician and it showed there was was a fuse that’s being overpowered. The car had been working again, but I did get a smell of something burnt a few ... Read more
Incident date: Oct 12, 2023
Anti-lock brake system warning comes on the dash and the warning chime sounds. The warning dash lights come on and goes off 10-25 times in 1/2 hour of driving. There are no error codes stored in the computer system.
Incident date: Nov 8, 2023
Paint defect should extend it to fix the paint issues. Clear coat as well.
Incident date: Aug 31, 2023
WHILE DRIVING ON A STATE HIGHWAY I HIT A DEER AND MY FRONT END WAS PUSHED IN TO WHERE I COULD NOT OPEN THE DOORS AND THE AIRBAGS WERE DEPLOYED. I PAID EXTRA WHEN I PURCHASED THE CAR FOR SUBARU STARLINK EMERGENCY SERVICES. THEY HAD GUARENTEED THAT IN ANY ACCIDENT ANYWHERE IF THE AIRBAGS DEPLOYED STARLINK WOULD CONTACT ALL EMERGENCY SERVICES SO THAT AMBULANCES AND POLICE WOULD COME TO THE SCENED OF ... Read more
Crash
Incident date: Aug 23, 2023
The contact owns a 2019 Ford Escape. The contact stated that there was smoke coming from the tailpipe. While driving, the vehicle was slow to respond. Additionally, the contact’s son, who is a mechanic, informed her that there was water entering the engine. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was determined that the vehicle was built with... Read more
Incident date: Nov 22, 2023
My 2023 Hyundai Palisade has experienced loss of braking/power braking at least three times (two of which almost resulted in a collision). It is not within recall 23V415000. After the first failure, the service center did the recommended repairs (replace faulty brake booster) of that recall. The brakes failed again shortly after. The service center also confirmed they felt the brakes go soft when ... Read more
Incident date: Oct 23, 2023
The contact owns a 2017 Jeep Cherokee. The contact stated while starting the vehicle, the message "Service 4-Wheel Drive, Unavailable" was displayed. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, there was vibration underneath the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit (PTU) ha... Read more
Incident date: Nov 21, 2023
The contact owns a 2016 Fiat 500E. The contact stated that the vehicle could not immediately be started. The "Service Electrical System" message was displayed. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the battery was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage w... Read more
Incident date: Nov 22, 2022
I have had several of the safety systems on the vehicle shut off suddenly. Twice, I have taken the vehicle into the dealership to get it looked at and now I will have to do so for the third time. It is pretty concerning because it has to do with all the safety features.
Incident date: Nov 22, 2022
I have had several of the safety systems on the vehicle shut off suddenly. Twice, I have taken the vehicle into the dealership to get it looked at and now I will have to do so for the third time. It is pretty concerning because it has to do with all the safety features.
Incident date: Nov 22, 2022
The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The man... Read more
Incident date: Nov 1, 2023
This recall has NOT been fixed by the dealer since I had it there December 20, 2021 with the original recall Y76. I’ve received two more recalls for the Intake Air Grid Heater Relay 13A, have taken it in for service 2x now for it and am told still that parts are on back order. I’ve been told this since December 2021.
Incident date: Nov 12, 2023
Bearings and crankshaft failure 96,000 miles always had service done. Never miss treated on the interstate when it failed ..luckily we were able to coast of the road had to wait six hours for a tow truck to pick me the wife and the kids up end up costing us $800 to get towed home 210 miles :(
Incident date: Nov 17, 2023
ANTI-LOCK BRAKE SYSTEM ("ABS") MODULE remains a threat to my life. Hyundai should be required to fix this in a timely manner, yet has failed to do so. This recall has no remedy from the manufacturer STILL nor the appropriate replacement parts/services available. The contact owns a 2014 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraul... Read more