Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jan 24, 2024
I purchased this vehicle in August of last year (2023), where I was made aware that the vehicle had a recall, however there was no mention that there was no fix for the recall. Thinking that the recall fix was available I have been reaching out to the dealer to schedule an appointment to bring the car in, however I keep getting that there is still no fix and there is no timeframe on when it will b... Read more
MAZDA
B-SERIES TRUCK
(2003) - STEERING
Jan 23, 2024
Incident date: Dec 27, 2023
My power steering Stopped working 4 times in the middle of the road all the power steering lights came on the dash Yes it is available for inspection It is a huge safety problem because the steering wheel stiffen up all of a sudden and u cannot move the steering wheel while driving, i had to stop my car in the middle of the road to avoid collision. I know it had a recall few years back so i took ... Read more
MAZDA
B-SERIES TRUCK
(2003) - POWER TRAIN
Jan 23, 2024
Incident date: Dec 27, 2023
Was driving on the highway in the left lane at roughly 80 mph and suddenly lost regenerative braking and almost got into an accident not realizing I had to use my physical brakes to slow down. Truck entered turtle mode and was able to make it safely over and back home. Problem got worse with rattling coming from the front compartment. Front half shaft was discovered to be detached and this will... Read more
MAZDA
B-SERIES TRUCK
(2003) - AIR BAGS
Jan 23, 2024
Incident date: Dec 27, 2023
The contact owns a 2015 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts wer... Read more
Incident date: Jan 22, 2024
The contact owns a 2011 RAM 1500. The contact stated that while driving at an undisclosed speed, the vehicle stalled and lost motive power. The vehicle was towed to Meineke where it was diagnosed with a failed fuel pump. The contact was informed that the fuel pump needed to be replaced. The vehicle was towed to an independent mechanic where it was diagnosed with a failed integrated power module (T... Read more
Incident date: Jan 22, 2024
The contact owns a 2011 RAM 1500. The contact stated that while driving at an undisclosed speed, the vehicle stalled and lost motive power. The vehicle was towed to Meineke where it was diagnosed with a failed fuel pump. The contact was informed that the fuel pump needed to be replaced. The vehicle was towed to an independent mechanic where it was diagnosed with a failed integrated power module (T... Read more
Incident date: Dec 16, 2023
I went to the Car Town Kia USA Florence 2185 W Evans, Florence, SC 29501 for the recalls on my car. My car still has engine skipping tapping knocking noise that gotten worst and my engine warning light is blinking while I'm driving. I reported back to Kia next day, and asked did they inspect and repair or replace the engine because of the recall. I was hoping they would put me in a loaner car or r... Read more
Incident date: Dec 16, 2023
On 1/6/24 I started my 2023 Honda CRV Hybrid Sport (5,500 miles) and every warning light on the dashboard (brakes, tires, check engine) was on. The error messages displayed said "emissions system problem, avoid heavy acceleration & high speed". It repeated this message for the power brakes, power steering, ABS, hybrid system, and all of the ADAS systems. Took to the dealer and they reset the codes... Read more
Incident date: Dec 16, 2023
On 1/6/24 I started my 2023 Honda CRV Hybrid Sport (5,500 miles) and every warning light on the dashboard (brakes, tires, check engine) was on. The error messages displayed said "emissions system problem, avoid heavy acceleration & high speed". It repeated this message for the power brakes, power steering, ABS, hybrid system, and all of the ADAS systems. Took to the dealer and they reset the codes... Read more
Incident date: Jan 22, 2024
THE TOP OF THE STEERING WHEEL HAS A BULGE OR IS BUCKLED. I TOOK IT TO A TOYOTA DIRECT SHOP IN COLUMBUS OHIO AND WAS TOLD IT COULD BE DUE TO THE CONSTANT GLARE FROM THE SUN. IT MAKES IT HARD TO DRIVE THE CAR. I NOTICED IT AROUND OCTOBER 2023.
Incident date: Jan 22, 2024
An intermenttent loss of the transmission output speed sensor signal to the powertrain control module resulting in a unattended downshift into first gear when accelerating.
Incident date: Jan 22, 2024
An intermenttent loss of the transmission output speed sensor signal to the powertrain control module resulting in a unattended downshift into first gear when accelerating.
Incident date: Jan 17, 2024
The contact owns a 2013 Dodge Journey. The contact stated that while driving at various speeds and driving through slush or snow on the ground, the traction control failed to operate as designed. The message to check all-wheel drive was displayed. The contact related the failure to NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic) however, the VIN was not i... Read more
Incident date: Oct 13, 2022
Side view mirror cracked without any impact. I started backing up, looked away and when I looked back the mirror was cracked. Nothing hit it or was even near it.
Incident date: Oct 13, 2022
The contact owns a 2021 Mercedes-Benz E350. The contact stated while driving at approximately 60 MPH, the check engine warning light illuminated, and the vehicle decelerated to 30 MPH. The vehicle was taken to the local mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure and inf... Read more
Incident date: Dec 20, 2023
On 10/26/23 at 5:00 pm I was involved in an accident I was hit on the front passenger side and none of the airbags deployed I do remember that right on impact immediately my chest started hurting I also hit my head on the driver side window now i dont know how fast i should be going or how hard do i need to be hit for the airbags to deploy but they never did. When I first purchased the vehicle bac... Read more
Crash
1 injured
Incident date: Dec 20, 2023
On 10/26/23 at 5:00 pm I was involved in an accident I was hit on the front passenger side and none of the airbags deployed I do remember that right on impact immediately my chest started hurting I also hit my head on the driver side window now i dont know how fast i should be going or how hard do i need to be hit for the airbags to deploy but they never did. When I first purchased the vehicle bac... Read more
Crash
1 injured
Incident date: Dec 20, 2023
By ~10:30PM, [XXX], my TESTLA Y 2022 lost power steering at the intersection of [XXX] . I was making left turn and found my car could only slightly turn left since the power steering was basically lost, almost being hit by a red sedan. There was a yellow sign on my TESTA computer: "Steering assist reduced. Steering may require increased effort". About midnight, [XXX], I called the Roadside Assist... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - STRUCTURE:BODY
Jan 22, 2024
Incident date: Jan 11, 2024
I am experiencing the piping sound on the drivers door arm as mention in the active investigation. I called the dealer and they want $4000 to put a whole new door on. The arm Barack also bust my window clips and now my drivers window will not go down as a result.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Jan 22, 2024
Incident date: Jan 11, 2024
The car suffer complete engine failure while driving on the highway. I had the car towed to an acura dealer . The acura dealer has informed me that the engine rod failed There is a recall by acura for 250,000 vehicles incuding the same year and model for the same problem . The engine is availble for inspection . My vehicle is not under recall . i was informed by Acura customer relatiins that they... Read more
Incident date: Sep 11, 2023
Hi [XXX] I just collected my Kia Rio from service at LaFontaine. On driving in the freeway I noticed I had to make frequent adjustments to the steering when going straight and there was oversteering (minor tilt of the steering wheel result in exaggerated larger turn of the car). This does not happen when driving at lower speed outside of the freeway. I will monitor this as I am not sure if thi... Read more
Incident date: Jan 19, 2024
the car started showing a low coolant message around 2017 about twice a year. I felt it was too often the message would come up. I would too off coolant each time to address it without seeing any leaks ever under the car. then 2018 thru 2019 the message would appear about 3 or 4.times per year. had it checked by Mercedes service and they advised nothing was leaking from the car and found no codes... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - LANE DEPARTURE: ASSIST
Jan 20, 2024
Incident date: Jan 11, 2024
Steering wheel is locked and does not turn the wheels
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - FUEL/PROPULSION SYSTEM
Jan 20, 2024
Incident date: Jan 11, 2024
I purchased this F150 in November, 2023. The only code shown was a lean code, P0171. I removed the bed first to begin my inspection. Upon removing the original fuel tank, I discovered a gash in the top of the tank,about 1/8" wide by 3" long. It should have set a code like a missing gas cap would, but there was none. The gash appeared to be several years old due to the rust pitting. I believe t... Read more
Incident date: Jan 19, 2024
Cruise control was set on 60, went up a non steep incline I drive everyday and vehicle suddenly stopped functioning properly. Took off the cruise, step on the accelerator, no power and no response. Also no warning lights are on, no dash lights came on until I was able to stop the vehicle and shift to park. Turned off the engine and it never turned over again. My safety was put at risk and others o... Read more
Incident date: Jan 19, 2024
The contact owns a 2017 Ford Fusion. The contact stated that while the vehicle was idling at a red light, the vehicle lost motive power and shut off. After several minutes the vehicle restarted, and the contact was able to continue driving. The contact stated that coolant was leaking underneath the front end of the vehicle, and there was white smoke coming from the exhaust during the initial start... Read more
Incident date: Jan 17, 2024
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine light warning was illuminated. The vehicle had been taken to the... Read more
Incident date: Jan 17, 2024
The contact owns a 2011 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine light warning was illuminated. The vehicle had been taken to the... Read more
Incident date: Jan 17, 2024
The contact owns a 2018 Kia Niro. The contact received notification of NHTSA Campaign Number: 23V534000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disc... Read more
Incident date: Jan 1, 2024
Front left strut and right motor mount failed at less than 40K miles. Vehicle was not driven off road and was not in any accidents. This seems extremely early for such a failure. BMW dealer noted there was a "bulletin" on this model that if one strut failed, the pair should be replaced. It seems there may be a larger issue and possibly the need for a safety recall. Water pump also failed
Incident date: Jan 17, 2024
I got in my car to find a 12” long crack in the windshield. Upon inspection, I noticed a small chip in the top black part of the windshield that appears to have caused the crack. I had driven it the previous day and was not aware anything had hit the windshield. It has been extremely cold and the vehicle was exposed to snow. The crack is so large that it impedes the drivers line of sight and can... Read more
Incident date: Jan 17, 2024
Vehicle started leaking oil with no indicator. Didn't realize it for at least a few days. When I smelled a burned oil smell took it to the repair shop. Was told my oil gasket blew and the engine is about shot. I also only a month earlier replaced the battery. These vehicles apparently have known battery, oil and engine issues that were known since 2010. The following class action lawsuit in ... Read more
Incident date: Jan 17, 2024
Vehicle started leaking oil with no indicator. Didn't realize it for at least a few days. When I smelled a burned oil smell took it to the repair shop. Was told my oil gasket blew and the engine is about shot. I also only a month earlier replaced the battery. These vehicles apparently have known battery, oil and engine issues that were known since 2010. The following class action lawsuit in ... Read more
Incident date: Jan 12, 2024
The contact owns a 2018 Ford Expedition. The contact stated that while driving 45 MPH, the vehicle lost motive power inadvertently. The contact was able to pull to the side of the road. The contact was able to restart the vehicle after several attempts; however, the vehicle sputtered while restarting. The contact was able to continue driving. The contact stated that the failure had been recurring ... Read more
Incident date: Jan 12, 2024
The contact owns a 2015 Honda Odyssey. The contact stated while driving 55 MPH, the vehicle began to lose power upon the depression of the accelerator pedal. A warning message appeared on the instrument panel that instructed the contact to take the vehicle to a dealer for service. The contact initially took the vehicle to a dealer but due to a high volume of customers, the dealer could not service... Read more
Incident date: Dec 28, 2023
Mid November 2023, at 9 am, between Livermore and Pleasanton, California, USA, while driving my wife's 7000 miles Honda Odyssey Sport 2023 sunroof glass imploded. An extremely loud bang noise followed by a rain of micro crystals over my head, driver, passenger and back places. My right ear was numbed and when I could manage to stop, I got pinched by the micro crystals everywhere, while my sunroof ... Read more
Incident date: Jul 30, 2023
Drivers side lower control arm was rusted off rear subframe causing vehicle to be inoperable.
Incident date: Dec 24, 2023
After doing research I have found that I am not the only one experiencing this issue,but I have a 2016 ford fusion 1.5 ecoboost engine and I am having problems with my cylinder leaking. I have to constantly refill coolant and the only option to fix this issue is to replace the motor
Incident date: Aug 9, 2023
On Sunday Jan [XXX], I had to drive 40min to the Hospital in Oconomowoc to pick up my daughter from ER, when leaving as I was backing out of the parking spot the back window bowed outward and shattered. Glass flew everywhere both inside the truck and outward. It was very cold in Wisconsin - but the vehicle was more than warm, and the back entire window just shattered. Luckily no one was in the ... Read more
Incident date: Aug 9, 2023
I started vehicle. Everything seemed fine. Drove 2 blocks and all eletricals started acting up. Lights flashing all warning lights went off. Service brakes, Service parking brake, service ECM, etc. Motor started to bog down and major knocking from engine. Took to GMC dealership. They found issues with lifters and had to replace all lifters and camshaft. Also replaced faulty brake sensor. Get truck... Read more
Incident date: Jan 3, 2024
We have had to deal with severe overheating issues and failing parts our entire ownership of this vehicle, both of which then cause other parts to fail, as the parts are so poorly made and heat sensitive. We have replaced the turbocharger (twice), intake manifold + valve cover (twice), catalytic converter, the radiator (THREE TIMES), the cooling fan (twice), the MAF sensor (twice), and much more.... Read more
Incident date: Jan 4, 2024
On [XXX] I was traveling south on [XXX] from Omaha, NE to Bella Vista, AR. There were no other cars in view either behind me, ahead of me or traveling north in the opposite lanes, nor any debris on the highway when I heard a loud explosion. I thought I had blown a tire but had no problems steering the vehicle. I immediately pulled over to stop on the shoulder of the road. I got out of the car and... Read more
Incident date: Jan 11, 2024
Vehicle stopped running, will not restart. ODB codes show failure of the BECM. Check engine light illuminated, READY indication turned off. Vehicle does not display battery or fuel status. We were left stranded by this failure.
Incident date: Jan 11, 2024
Vehicle stopped running, will not restart. ODB codes show failure of the BECM. Check engine light illuminated, READY indication turned off. Vehicle does not display battery or fuel status. We were left stranded by this failure.
Incident date: Jan 13, 2024
No proper horn button, this is a major safety issue. Horn should be in the center or steering wheel. Almost got into crash.
Incident date: Jan 10, 2024
The component that failed is the wheel lug bolts. The cap of each of the 20 lug bolts is of a metal alloy that expands under normal driving conditions, making it impossible to remove the lug bolts by an ordinary operator in the event of a tire failure. The car dealership identified this problem during tire rotation service and stated that the problem OEM lug bolts are endemic to Jeep vehicles. Thi... Read more
Incident date: Jan 11, 2024
Recall (B9A) has been out since November of 2023. The recall states "An internally failed HV battery could lead to a vehicle fire with the ignition on or off. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage." As of today, no 'remedy' is available. In the mean time, can't charge the car. Driving the car would... Read more
Incident date: Jan 11, 2024
Recall (B9A) has been out since November of 2023. The recall states "An internally failed HV battery could lead to a vehicle fire with the ignition on or off. A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage." As of today, no 'remedy' is available. In the mean time, can't charge the car. Driving the car would... Read more
Incident date: Dec 7, 2023
There has been an airbag recall on my 2018 VW Atlas since March of 2023 with no remedy from the manufacturer even though it’s been almost a year. Manufacturer has advised that passengers should not use the front passenger seat until a remedy is available. I have not been able to have someone ride in my front passenger seat for almost a year with no advice or remedy from VW. Vehicle has been in d... Read more
Incident date: Sep 17, 2023
While driving on the road, I came to a stop at an intersection. While waiting for the green light the engine stopped running. I tried starting the car by pressing the brake and the push start button and the car only clicked and did not start. I pushed the car off the road. After several attempts to start the car it wouldn't start and it started smoking it looked like it was coming from the starter... Read more