Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jan 1, 2023
recall 251 I feel Hyundia is dragging their feet with a fix for this recall.. It was been way too long. It can cause a fire and can not park my Santa Fe in my garage. The problem has hbeen confirmed with Hyundai.
Incident date: Jan 1, 2023
Vehicle will not start due to known GM issues. This failure left my family stranded in cold dark unsafe area once already. If we were in the flow of traffic or had to leave an area immediately we would have been unable too. Known GM issue, engine fault code P12A6 fault code. Bulletin: PIP5719A discusses this issue. I am being told by the dealer there is a newer bulletin which advises ECM update.... Read more
Incident date: May 15, 2023
Kia has issued a partial recall, NHTSA Recall Number 23V652000, but has still not established a remedy so that dealers can alleviate the problem. The current recommendation is to not park my car in a garage or near other objects. So, it is a potentially dangerous situation and the delay in Kia's finding a remedy is unacceptable. I have contacted two dealers and their hands are tied until they a... Read more
Incident date: Dec 7, 2023
The contact owns a 2018 Ram 1500. The contact stated while driving at various speeds, the electronic power steering failed, causing the steering wheel to be very difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer was notified of the failure and a service appointment was scheduled. The manufacturer was not yet contacted. The failure mileage was ... Read more
Incident date: Dec 7, 2023
I contacted GM and they referred me to file an online complaint with you. We are part of the airbag recall on our 2014 Buick Enclave that can result in serious injury or death. It's now been almost a year since we were notified and there has been no follow up communication or a timeline for which this will be fixed, which is completely unacceptable. This is our teenage daughter's car and we do not... Read more
Incident date: Dec 7, 2023
The power steering went out on my son while driving and he could have gotten in an accident! at 61k miles and the part on this car was made 10 days before the recall. I believe this VIN should have been included in the Steering Gear Assembly recall! Now I’m stuck with a 2k repair! For a faulty Steering Gear Assembly! And Ford Motor won’t budge- spouting the 60k warranty. This part should not ... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - AIR BAGS
Feb 5, 2024
Incident date: Feb 4, 2024
The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was m... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - AIR BAGS
Feb 5, 2024
Incident date: Feb 4, 2024
The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms par... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Feb 5, 2024
Incident date: Feb 4, 2024
The contact owns a 2016 Kia Optima. The contact stated while driving 80 MPH, the vehicle began sputtering. The check engine warning light was flashing. The contact stated that several unknown warning lights were illuminated. The contact pulled over and heard an abnormal knocking sound coming from the engine. The vehicle was taken to an independent mechanic, who informed her that the code P1326 (Kn... Read more
Incident date: Jan 18, 2024
I was on my way at I-95 the vehicle in front of mine slowed down I also did the same and the one behind hit mine
Crash
Incident date: Feb 3, 2024
This morning 01/30/2024, I was travelling in the right lane of two on the highway. The vehicle slowed rapidly just about to a stop. I barely had time to pull to the right shoulder. I narrowly was struck from a vehicle travelling behind. This was from one of the safety mechanisms in the Pilot SUV I think the lane departure sensor. This was very scary. I feel this is a huge safety concern and need t... Read more
Incident date: Feb 1, 2024
There was a front-end collision into a stone wall. It appears the driver seatbelt failed and ripped upon impact. The driver died as a result of injuries sustained. There was a front passenger in the vehicle as well who was belted. The seatbelt for the front passenger worked correctly. That passenger had serious injuries but survived the collision. This fatal collision was investigated by Hillsboro... Read more
Crash
1 injured
1 deaths
Incident date: Feb 2, 2024
While driving in October I hit a curb when I hit the brake it accelerated and I jumped a curb while my foot was still on the brake, I came to a stop after hitting a pole, the cops came to the they thought I would be able to drive off however the brakes were not working and neither was the emergency brake, I have yet to get the car fixed but I do think it's important that you made aware
Crash
Incident date: Jan 30, 2024
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving approximately 70 MPH the vehicle started running rough and then stalled. The contact stated that the check engine warning light and the stabili-trak symbol were illuminated. The contact stated that an engine over heating warning had flashed. The contact pulled off the highway and attempted to restart the vehicle. The contact... Read more
Incident date: Jan 28, 2024
The contact called on behalf of his father-in-law who owns a 2019 Ford Edge. The contact stated that while the vehicle was being driven at an undisclosed speed, the vehicle shuddered and jerked. There was no warning light illuminated. The contact stated that the failure had been recurring while driving at slow speeds. The vehicle was taken to the dealer, where it was diagnosed that the transmissio... Read more
Incident date: Dec 3, 2023
The front subframe(cross member) blew out, due to excessive corrosion. Causing the control arm to dismount as well as separation of the CV axle from the transmission, while traveling down the road losing complete steer of the vehicle. Luckily I was coming to a stop sign and not traveling on the highway. My vehicle was last inspected in April of 2023 with no warning signs of there being an issue. I... Read more
Crash
Incident date: Dec 3, 2023
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. Th... Read more
Incident date: Feb 1, 2024
I leased a Tesla Model 3 on [XXX] in Tampa, Florida On [XXX] the car went into Sudden Unintended Acceleration as I was coming out of a "Hold" at a Yield sign where I was at a complete stop waiting for traffic to fully clear for a right hand turn onto a two lane street. I was coming off of [XXX] onto [XXX] in St. Petersburg, Florida. As I started the turn, the Tesla tossed me onto the curb and alo... Read more
Incident date: Feb 1, 2024
I leased a Tesla Model 3 on [XXX] in Tampa, Florida On [XXX] the car went into Sudden Unintended Acceleration as I was coming out of a "Hold" at a Yield sign where I was at a complete stop waiting for traffic to fully clear for a right hand turn onto a two lane street. I was coming off of [XXX] onto [XXX] in St. Petersburg, Florida. As I started the turn, the Tesla tossed me onto the curb and alo... Read more
Incident date: Jan 18, 2024
Experiencing 'sticky steering' at highway speeds. Steering wheel becomes somewhat stuck and requires more force than should be necessary to make a small adjustment when traveling within a lane. The problem has gotten worse over time as it has become much more noticeable after crossing 15,000 miles. Concerned about future degradation and highway safety.
Incident date: Jan 18, 2024
With all the airbag recalls, is the reason they have not recalled them on my 2000 Honda Accord and my 1996 BMW 328ic because there are so few still on the road and should a death or injury occur, it’s only one so not worth recalling them? I find it hard that cars not quite as old have been recalled but these have not. My son still owns his 1999 Honda civic, too! Thank you for your time and dedi... Read more
Incident date: Jan 14, 2024
For several months there was a crackling sound coming from the dashboard/ speakers. I mentioned this problem to my service advisor on at least 2 different appointments and even showed him a recording of the problem. It was never fixed. Finally, My entertainment center stopped working altogether. It would not even turn on. I once again reminded my service advisor about the crackling/ popping sound... Read more
Incident date: Jan 31, 2024
Loss of drive power/acceleration during operation. On two occasions in the past few weeks the vehicle has become unresponsive when the accelerator is pressed. No warning lights, sounds, or other indication that something is wrong. Regenerative breaking also goes offline but regular brakes work. Car is forced to roll to a full stop and will resume function after shifting into park and then drive ag... Read more
Incident date: Jan 31, 2024
My steering wheel felt like it was stuck and had to force it left or right to change lanes on the expressway at 75 miles per hour. The electric power steering rack is no longer working and it will not turn the wheels. It is still on the vehicle at this time. I could have lost all steering on the highway causing a collision. It has not been looked at by a dealer or independent shop yet. There were ... Read more
Incident date: Jan 31, 2024
Car shut down driving down the road and spun a bearing.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - UNKNOWN OR OTHER
Jan 30, 2024
Incident date: Jan 4, 2024
Strong odor of fuel when parked in the garage and vehicle is off. Nissan dealer can not find issue. VERY STRONG SMELL OF GAS.
Incident date: Jan 20, 2024
The contact owns a 2014 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repa... Read more
Incident date: Jan 28, 2024
Sep 22,2023 Manufacturer Recall Number251 NHTSA Recall Number23V651000 This recall was issued over 4 months ago and a remedy is still not available.
Incident date: Jan 29, 2024
I have a failure occurring with the air bag system in my 2015 GMC Terrain SLE. There seems to be other air bag issues with this vehicle. This is yet another problem. I am aware that there is a technical bulletin that the manufacture has published concerning the failure I am experiencing, but there appears to be no recall. Specifically, I have a service air bag light on in the vehicle. The pro... Read more
Incident date: Jan 28, 2024
The coolant bypass valve in some Toyota models has been malfunctioning recently and has become a common issue. Dealer confirmed that this was the issue per attached diagnostic report/invoice copy. Costs were >$800 to repair the issue for a <$100 part and 30 minutes of labor. The "Engine Maintenance Required" warning was visible in the display. Unsure as to the short or long-term effects of thi... Read more
Incident date: Jan 28, 2024
Unknown Cam position sensor throwing code p0345. Replaced part week later came back. Alternator battery and starter tested fine. Started rattling week later
Incident date: Jan 12, 2024
While driving down the interstate, this car started smoking and i was unable to use the brakes. Its like the braking system locked up. I couldn't push the brakes because it was down to the floor hard with NO intentions on stopping. Emergency brakes were needed to stop this vehicle. The gear shift does not seem to in the correct position. Seems to be some type of powertrain issue. The coolant was... Read more
Incident date: Aug 3, 2023
Car has an issue where the automatic emergency braking system (AEB) and the vehicle dynamic control off(VDC) lights simultaneously go on the dashboard. Shortly after the car will stall while idle at red lights. Car will also have trouble going above 2500 rpm when this happens. Causing the car to drive very slow in traffic. Becomes very hard to get to a safe place to park putting myself and passeng... Read more
Incident date: Aug 3, 2023
Car has an issue where the automatic emergency braking system (AEB) and the vehicle dynamic control off(VDC) lights simultaneously go on the dashboard. Shortly after the car will stall while idle at red lights. Car will also have trouble going above 2500 rpm when this happens. Causing the car to drive very slow in traffic. Becomes very hard to get to a safe place to park putting myself and passeng... Read more
Incident date: Aug 3, 2023
Fire warning recall notice issued in July 2023. Follow up with both Kia and with Kia dealership that I purchased the vehicle from still says that there is no fix to this problem. THE PRINTED CIRCUIT BOARD (PCB) IN THE HYDRAULIC CLUTCH ACTUATOR (HCA) MAY BECOME CONTAMINATED WITH FLUID. A FLUID-CONTAMINATED PCB MAY LEAD TO AN ELECTRICAL SHORT CIRCUIT, THEREBY INCREASING THE RISK OF AN ENGINE COMPA... Read more
Incident date: Jul 28, 2023
Runaway Throttle at least 8 times now: 1. Driving in adaptive cruise control when deactivated by manual braking (to turn into a parking lot, which is a more common scenario for a brake based shutoff) 2. Parked nose first and shut off the truck 3. Start truck and reverse out of parking space 4. Shift to drive, apply throttle gently and truck continues to accelerate when throttle released requir... Read more
MAZDA
CX-90
(2024) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
Jan 26, 2024
Incident date: Jul 28, 2023
The contact owns a 2013 Chevrolet Equinox. The contact stated while driving 55 MPH, the alternator warning light illuminated. Additionally, the Service stabili-trak soon message was displayed, and the vehicle lost motive power. The vehicle was towed to a dealer where it was diagnosed and determined that the PCV needed to be replaced due to oil leaking into the crankshaft rear main seal. The vehicl... Read more
Incident date: Jul 28, 2023
The contact owns a 2011 Ford Escape. The contact stated when he entered the vehicle, the vehicle was without power steering functionality. The contact stated that while the vehicle was started, the vehicle was jerking. No warning light was illuminated. The vehicle was not taken to the dealer and was not repaired. The contact referenced NHTSA Campaign Number: 14V284000 (Steering) as a possible solu... Read more
Incident date: Dec 15, 2023
What component or system failed or malfunctioned, and is it available for inspection upon request? Steering and yes auto is available for inspection sitting in my driveway unable to drive. How was your safety or the safety of others put at risk? My family including two small infants were driving normally as usual and the steering wheel locked up without any advance notification, which caused... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - SUSPENSION
Jan 26, 2024
Incident date: Jan 24, 2024
I used to have a 2021 performance y (the 2021 had none of these issues), and purchased a 2023 in early October. My current milage is 2,783. A few weeks into owning this car I could feel something hitting the cabin floor in varying situations. Initially I thought it was a road debris, but it was only at lower speeds. I should only be able to hear road debris and not feel it in the floor. I have com... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - UNKNOWN OR OTHER
Jan 26, 2024
Incident date: Jan 24, 2024
I used to have a 2021 performance y (the 2021 had none of these issues), and purchased a 2023 in early October. My current milage is 2,783. A few weeks into owning this car I could feel something hitting the cabin floor in varying situations. Initially I thought it was a road debris, but it was only at lower speeds. I should only be able to hear road debris and not feel it in the floor. I have com... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - STRUCTURE:BODY
Jan 26, 2024
Incident date: Jan 24, 2024
POWER LIFT GATE AND POWER SLIDING MINIVAN DOOR DO NOT WORK LEAK IN BODY CAUSED ELECTRICAL SHORT AND CORROSON OF LIFTGATE POWER CONTROL UNIT. BAD DESIGN SAFETY ISSUE. DANGER OF CHILD ENTRAPMENT. SHOULD BE RECALL AND HONDA SHOULD FIX
Incident date: Nov 1, 2023
The driver was driving down the freeway and lost all power. The driveshaft fell out of the truck at 70 mph, luckly the truck was working a night shift and traffic was light, only a piece was still attached. The dealer confirmed rear differenial failure. There were no warnings before the failure.
Incident date: Jan 8, 2024
The car has an "Engine Malfunction" emergency light that goes on. I brought the car into the dealer right away - the car had $1k miles and is brand new, so it's quite scary to get this message. They cleared the error and told me not to worry about it, but were unable to provide a solution. It recurred immediately (within 1-2 days). I reached out to the service department and they told me to igno... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - VISIBILITY:WINDSHIELD
Jan 24, 2024
Incident date: Jan 2, 2024
The contact owns a 2022 Kia Carnival. The contact stated that while the vehicle was parked, she noticed that the windshield was cracked from the passenger's side to the driver's side of the windshield. The vehicle was taken to an auto glass repair shop, where it was determined that the windshield needed to be replaced; however, the replacement windshield was not available. The windshield was repla... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - FORWARD COLLISION AVOIDANCE
Jan 24, 2024
Incident date: Jan 2, 2024
The contact owns a 2022 Kia Carnival. The contact stated that while the vehicle was parked, she noticed that the windshield was cracked from the passenger's side to the driver's side of the windshield. The vehicle was taken to an auto glass repair shop, where it was determined that the windshield needed to be replaced; however, the replacement windshield was not available. The windshield was repla... Read more
Incident date: Jan 24, 2017
Engine went in for the second oil consumption test on 6/17/23 where Hiley Hyundai did not record the correct mileage they put that mileage at that time was 123,893 when it should have read 126161 ( which was 4k miles more than the time of this report) than that therefore it lead Hyundai to believe that the engine was not burning oil and we was in the write mileage due to human error we was denie... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Jan 24, 2024
Incident date: Jan 18, 2024
2 weeks ago I was driving on the highway doing 65 mile per hour and suddenly my truck started shaking and. Suddenly completely shut down lost power brakes stiffed and steering wheel as well. I safely pulled over to try to restart the vehicle and on my dash board light came on engine, TCM light and a light with a little car with hash marks called dealer the technician said it was a ecm. Problem an... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - EXTERIOR LIGHTING
Jan 24, 2024
Incident date: Jan 18, 2024
The passenger side headlight compartment has condensation in it. Enough condensation so the headlights don't work. when I took it in for recall work I mentioned this as I thought that it might have possibly been a short or a loose wire, and they shared that no it's not wired it's just water in that enclosure and I need to pay for it myself to get it replaced to the tune of $1900 for the new part.... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE AND ENGINE COOLING
Jan 24, 2024
Incident date: Jan 18, 2024
The contact owns a 2016 Ford Fusion. The contact stated that while her husband was driving at 70 MPH, the temperature started indicating that the engine was overheating, with a message “Engine temperature high” displayed. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the engine was low on oil, resulting in damage to the engine. The con... Read more