Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jun 27, 2017
TL* THE CONTACT'S DAUGHTER OWNS A 2014 MAZDA CX-5. WHILE DRIVING, THE CONTACT HEARD A CLICKING NOISE UNDER THE HOOD OF THE VEHICLE. THE CONTACT COULD NOT DETERMINE THE LOCATION OF THE CLICKING NOISE. THE TRACTION CONTROL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. ON ANOTHER OCCASION, THE CONTACT'S DAUGHTER ATTEMPTED TO START THE VEHICLE, BUT IT FAILED TO START. THE VEHICLE WAS TAKEN TO AN IN... Read more
Incident date: Jun 27, 2017
TL* THE CONTACT'S DAUGHTER OWNS A 2014 MAZDA CX-5. WHILE DRIVING, THE CONTACT HEARD A CLICKING NOISE UNDER THE HOOD OF THE VEHICLE. THE CONTACT COULD NOT DETERMINE THE LOCATION OF THE CLICKING NOISE. THE TRACTION CONTROL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. ON ANOTHER OCCASION, THE CONTACT'S DAUGHTER ATTEMPTED TO START THE VEHICLE, BUT IT FAILED TO START. THE VEHICLE WAS TAKEN TO AN IN... Read more
Incident date: May 25, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS... Read more
Incident date: Jun 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT SPOKE TO SANTA FE MAZDA/VOLVO (2704 CERRILLOS RD, SANTA FE, NM 87507) WHO ... Read more
Incident date: Jun 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) AND 16V593000 (SUSPENSION). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT SPOKE TO SANTA FE MAZDA/VOLVO (2704 CERRILLOS RD, SANTA FE, NM 87507) WHO ... Read more
Incident date: Jul 4, 2017
ON THE 4TH OF JULY MY FAMILY AND I WERE DRIVING TO WESTCHESTER FROM MANHATTAN. WE HAD A FULL TANK OF GAS, RECENT OIL CHANGE AND NEW CAR BATTERY. THE CAR IS ALWAYS MAINTAINED AND IT HAS NEVER GIVEN US ANY TROUBLE. DURING OUR DRIVE WE NOTICED SOMETHING WAS WRONG. THE THE CAR STARTED TO FEEL HOT, BUT WE WEREN'T TOO SURE IF IT'S JUST HOT OUT OR IF THERE WAS SOMETHING WRONG, BECAUSE THE AC WAS ON. ... Read more
Fire
Incident date: Jul 4, 2017
ON THE 4TH OF JULY MY FAMILY AND I WERE DRIVING TO WESTCHESTER FROM MANHATTAN. WE HAD A FULL TANK OF GAS, RECENT OIL CHANGE AND NEW CAR BATTERY. THE CAR IS ALWAYS MAINTAINED AND IT HAS NEVER GIVEN US ANY TROUBLE. DURING OUR DRIVE WE NOTICED SOMETHING WAS WRONG. THE THE CAR STARTED TO FEEL HOT, BUT WE WEREN'T TOO SURE IF IT'S JUST HOT OUT OR IF THERE WAS SOMETHING WRONG, BECAUSE THE AC WAS ON. ... Read more
Fire
Incident date: Jul 4, 2017
ON THE 4TH OF JULY MY FAMILY AND I WERE DRIVING TO WESTCHESTER FROM MANHATTAN. WE HAD A FULL TANK OF GAS, RECENT OIL CHANGE AND NEW CAR BATTERY. THE CAR IS ALWAYS MAINTAINED AND IT HAS NEVER GIVEN US ANY TROUBLE. DURING OUR DRIVE WE NOTICED SOMETHING WAS WRONG. THE THE CAR STARTED TO FEEL HOT, BUT WE WEREN'T TOO SURE IF IT'S JUST HOT OUT OR IF THERE WAS SOMETHING WRONG, BECAUSE THE AC WAS ON. ... Read more
Fire
Incident date: Oct 26, 2016
TL* THE CONTACT OWNS A 2010 MAZDA TRIBUTE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V788000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AT 800-222-5500. THE MANUFACTURER STATED THAT THERE WAS NO E... Read more
Incident date: Jun 1, 2017
VEHICLE DOES NOT RECOGNIZE BEING IN PARK WHEN TRYING TO SHUT VEHICLE OFF. HAPPENS MORE FREQUENTLY THAN NOTE.
MAZDA
B-SERIES TRUCK
(2008) - AIR BAGS
Jul 3, 2017
Incident date: Jun 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MAZDA B23. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V499000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE BALISE MAZDA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY.... Read more
Incident date: Oct 17, 2016
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER NATIONAL CITY MAZDA IN CHULA VESTA, CALIFORNIA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AV... Read more
Incident date: Jun 12, 2017
THIS IS A COMPLAINT ABOUT THE MILESTAR TIRES, NOT THE CAR. I HAVE MILESTAR MS 932 TIRES AND THESE TIRES HAVE ABOUT 5,000 MILES ON THEM. I WAS DRIVING ABOUT 65 MPH ON THE FREEWAY WHEN THE TREAD OF THE FRONT DRIVER-SIDE TIRE SEPARATED FROM THE REST OF THE TIRE. THE TREAD WAS WHIPPING AROUND AND CAUSED EXTENSIVE DAMAGE TO THE FRONT WHEEL WELL AND I LOST MY BRAKE FLUID. I WAS LUCKY THAT NO ONE IN ... Read more
Incident date: Jun 17, 2017
TAKATA RECALL THERE HAVE BEEN TWO RECALLS IN THE LAST FEW MONTHS ON THE FRONT PASSENGER AIRBAG OF MY CAR. THEY "FIXED" BOTH PROBLEMS BUT ARE STILL TELLING ME MY PASSENGER SIDE AIRBAG WON'T WORK IN AN ACCIDENT WITHOUT ME PAYING $500 FOR THEM TO REPLACE A THIRD PART OF THE AIRBAG SYSTEM. IT IS CLEAR TO ME THIS ENTIRE PASSENGER SIDE AIRBAG IS FAULTY AND IF THEY ARE MESSING WITH THE LIVES OF THEIR ... Read more
Incident date: Mar 2, 2017
IGNITION DOES NOT TURN OFF WHEN PRESSING START/STOP BUTTON ' 2013-2014 MAZDA
Incident date: Mar 2, 2017
IGNITION DOES NOT TURN OFF WHEN PRESSING START/STOP BUTTON ' 2013-2014 MAZDA
Incident date: Mar 13, 2017
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO TUSTIN MAZDA (LOCATED AT 28 AUTO CENTER DR, TUSTIN, CA 92782) WHERE IT WAS CONFIRMED THAT THE PART ... Read more
Incident date: Jun 22, 2017
I WENT TO GO STEP ON BRAKES TO SLOW DOWN AS I WAS COMING UP ON A VEHICLE THAT WAS STOPPED DUE TO TRAFFIC IN FRONT OF ME WHEN MY BRAKES LOCKED UP AND I SLID RIGHT INTO THE GUY. I TRIED TO TURN MY WHEEL TO GO ON SHOULDER, BUT VEHICLE WOULD NOT MOVE. I WAS ON THE FREEWAY AND IN TRAFFIC. I WASN'T SPEEDING AS THERE WAS NO POSSIBLE WAY TO AS TRAFFIC WAS IN PLAY, BUT OUR LANE STARTED TO MOVE AND I STAY... Read more
Crash
Incident date: Jun 22, 2017
I WENT TO GO STEP ON BRAKES TO SLOW DOWN AS I WAS COMING UP ON A VEHICLE THAT WAS STOPPED DUE TO TRAFFIC IN FRONT OF ME WHEN MY BRAKES LOCKED UP AND I SLID RIGHT INTO THE GUY. I TRIED TO TURN MY WHEEL TO GO ON SHOULDER, BUT VEHICLE WOULD NOT MOVE. I WAS ON THE FREEWAY AND IN TRAFFIC. I WASN'T SPEEDING AS THERE WAS NO POSSIBLE WAY TO AS TRAFFIC WAS IN PLAY, BUT OUR LANE STARTED TO MOVE AND I STAY... Read more
Crash
Incident date: Jun 30, 2017
AFTER BRINGING TO MAZDA FOR TAKATA INFLATOR RECALL, AND LOWER ROCKER ARMS RECALL, I WAS TOLD MY TIMING CHAIN SHOULD BE REPLACED AT A COST OF $1300 PLUS TAX!!! A MAZDA TECH. SAID HE KNEW FOR SURE THAT WAS THE ISSUE JUST FROM LISTENING TO THE NOISE. MY HOW KNOWLEDGEABLE FOR A GUESS. I STARTED RESEARCHING THIS, AND SEE THAT A CLASS ACTION SUIT WAS FILED IN 2012 REGARDING THIS ISSUE, AND IT WENT NO ... Read more
Incident date: Nov 11, 2016
REAR SEAT LATCHES FAILED WHEN THE VEHICLE BRAKES. SEATS WILL UNLATCH WHEN THE VEHICLE BRAKES, RENDERING THE BACK SEAT UNABLE TO BE USED FOR SAFETY CONCERNS. EDMUNDS.COM INCLUDED A COMMENT ABOUT THE REAR SEAT LATCH FAILING IN THEIR REVIEW OF THE MAZDA CX-5 2013. MAZDA SERVICE HAS INCLUDED THEIR NEED FOR REPLACEMENT ON THE ATTACHED INVOICE. I HAVE NOT REPAIRED THE LATCHES YET BECAUSE I BELIEVE THEY... Read more
Incident date: Jun 29, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V012000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER THAT WAS CONTACTED PREVIOUSLY ABOUT THE RECALL WAS NO LONGER IN BUSINESS. THE MANUFACTURER WAS MADE AWARE ... Read more
Incident date: Mar 15, 2017
2016 CX5 DEVELOPED SPONTANEOUS STRESS FRACTURE IN WINDSHIELD RUNNING FROM TOP RIGHT EDGE OF SCREEN ACROSS TO MIDDLE OF GLASS. IT WAS NOT BEING DRIVEN AT THE TIME, NOTHING HIT THE WINDSHIELD, IT JUST CRACKED.
Incident date: Jun 26, 2017
MY CARS BRAKE PEDAL SUDDENLY BECAME STIFF AND WOULD NOT STOP MY CAR. I HAD TO SWERVE TO PREVENT MYSELF FROM REAR ENDING THE VEHICLE IN FRONT OF ME. AT THE NEXT STOP LIGHT I WAS EXTREMELY CAUTIOUS AND AFTER I FINALLY STOPPED, AS I WAITED FOR THE GREEN LIGHT THE CAR BEGAN IDLING ODDLY THEN IT STALLED. WAS ABLE TO START IT BACK UP. IT SEEMS TO BE SHIFTING A LITTLE ODDLY TOO. VERY SCARY DRIVING MY CA... Read more
Incident date: Oct 3, 2016
TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ASHVILLE NC MAZDA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUF... Read more
Incident date: Mar 1, 2017
THIS IS FOR A 2008.5 MAZDA3. THE ISSUE I AM REPORTING IS WITH A "SOFT PEDAL" CAUSED BY A MALFUNCTION IN THE ABS SYSTEM. THIS PROBLEM BEGAN WHEN DRIVING OVER A BUMP AND SIMULTANEOUSLY PRESSING DOWN ON THE BRAKES. THE BRAKES AND ABS SYSTEM ENGAGE AND CAR SLOWS DOWN. HOWEVER, AFTER THAT, THE PEDAL LOSES PRESSURE AND NEEDS TO BE PUSHED ALL THE WAY DOWN TO THE FLOOR IN ORDER TO GET THE CAR TO STOP. THI... Read more
Incident date: Jun 28, 2017
TL* THE CONTACT OWNS A 2011 MAZDA 3 HATCHBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE BOB KING MAZDA DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT ... Read more
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2015 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GALTIN MAZDA OF NORTH HILL, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACT... Read more
Incident date: Jun 28, 2017
TL* THE CONTACT OWNS A 2012 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. NORTH POINTE MAZDA DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFAC... Read more
Incident date: Oct 16, 2016
TAKATA RECALL I GOT THE RECALL INFORMATION ABOUT REPLACING THE LIFT GATE STAY DAMPERS IN OCT., 2016. MORE THAN 8 MONTHS PAST, THE DEALER IN DENVER ON ARAPAHOE ROAD STILL TELLS ME THE PART FOR REPLACING IS NOT AVAILABLE CURRENTLY. MAY I KNOW WHAT IS A REASONABLE AMOUNT OF TIME TO COMPLETE THIS KIND OF RECALLS USUALLY?
Incident date: Jun 28, 2017
I WENT INTO THE DEALERSHIP TO GET MY SAFETY RECALLS DONE AT THE MAZDA DEALERSHIP ON TORRANCE BUT THEY SAID I NEEDED TO FILL OUT A FORM AND TO WAIT FOR THEM TO RECEIVE THE AUTO PARTS. IT HAS BEEN MORE THAN 6 MONTHS SINCE I WENT, I HAVE NOT HEARD FROM THE AT ALL.
Incident date: May 18, 2017
THE TRANSFER CASE IS GOING OUT AND IT IS DUE TO A KNOWN MANUFACTURER ERROR FROM PARTS USED.
Incident date: Oct 11, 2016
FRONT SEAT PASSENGER'S FEET HAVE BEEN BURNED WHEN THEY ARE LIFTED OFF THE FLOOR AND TOUCH SOMETHING UNDER GLOVEBOX AREA. THIS HAS HAPPENED TO ME, WHEN I HAVE SAT IN THE PASSANGER SEAT AND OTHER PASSANGERS. THIS HAPPENS TO ONE PERSON AT A TIME, BUT HAPPENS OFTEN. I HAD THE DEALERSHIP LOOK AT IT TO SEE IF THERE WAS SOMETHING WRONG AND THEY SAID THERE IS NOT YET A FIX FOR IT. THIS AREA HEATS UP AFT... Read more
5 injured
Incident date: Sep 6, 2016
FAILURE TO START. WHEN I TOOK IT TO THE DEALERSHIP THEY SAID THE ISSUE WAS THAT I NEEDED A NEW BREAK SWITCH AND I HAD CORRODED WIRES ON THE RIGHT SIDE. I HAVE A VIDEO OF MY ISSUE. HTTPS://YOUTU.BE/DFYWAGVKAVU THE DEALERSHIP SAID THAT THESE WERE KNOWN ISSUES BUT NO RECALLS HAVE BEEN ISSUED. THE VEHICLE WAS STATIONARY AT TIME OF ISSUE. I MAY NEED TO HAVE THE DEALERSHIP RE PRINT MY INVOICE, I DIDN'T... Read more
Incident date: Sep 16, 2016
TL* THE CONTACT OWNS A 2013 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ROYAL PALM BEACH DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACT... Read more
Incident date: Jun 23, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (JOE MYERS MAZDA IN HOUSTON, TX) AND SCHEDULED AN APPOINTMENT. ONCE THE C... Read more
Incident date: Jun 9, 2017
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT AFTER DEPRESSING THE ON/OFF BUTTON TO TURN THE VEHICLE OFF, THE ENGINE WOULD SHUT OFF BUT THE VEHICLE WOULD REMAIN ON. WHILE THE ELECTRONICS WERE STILL ON, THE VEHICLE WAS UNABLE TO BE REMOTELY LOCKED. THE CONTACT MENTIONED HE WAS AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH UNIT WAS FAULTY AND NEEDED TO BE REPLACED.... Read more
MAZDA
B-SERIES TRUCK
(2007) - AIR BAGS
Jun 26, 2017
Incident date: Mar 2, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA B-SERIES TRUCK. THE CONTACT STATED THAT THE MANUFACTURER SENT A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V499000 (AIR BAGS). THE CONTACT HAD BEEN WAITING FOR OVER TWO YEARS FOR THE RECALL REMEDY TO BECOME AVAILABLE. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jun 26, 2017
THE REAR BRAKE PADS ON MY MAZDA CX 5 GRAND TOURING MODEL IS WORN OUT TO (0.2 PER DEALER) AT APPROX 34000 MILES. NOTICED THE PROBLEM WHEN THE CAR STARTED MAKING A GRINDING NOISE FROM THE REAR. BEFORE THIS THERE WAS A VERY STRONG VIBRATION OF STEERING WHEN BRAKING AT SPEEDS OF 55 PLUS MPH. THIS IS VERY UNUSUAL IN MY EXPERIENCE THAT A CAR WHICH IS ABOUT 2 YEARS OLD NEEDS NEW BRAKE PADS AND ROTORS REP... Read more
Incident date: Jun 1, 2015
THERE IS A CONSTANT RATTLING NOISE WHICH SEEMS TO BE ARISING FROM WITHIN THE REAR PASSENGER AREA OF THE VEHICLE. DEALER HAS NOT BEEN ABLE TO IDENTIFY THE SOURCE OF THE NOISE AND ADVISE ON A RESOLUTION. THIS STARTED ABOUT AFTER 2 YEARS OF USE OF BRAND NEW VEHICLE.
Incident date: Jun 1, 2015
ALL SEATS STARTED PRODUCING A SQUEAKING NOISE AFTER A COUPLE OF YEARS OF USE.
Incident date: Jun 25, 2017
I HEARD A LOUD CREAKING/THUD NOISE COMING FROM THE REAR PASSENGER SIDE WHEEL AREA WHILE DRIVING OVER ANY SIZE BUMP/DEPRESSION ON CITY STREETS AND HIGHWAYS. LOOKING CLOSER, I SAW THAT IT WAS BECAUSE THE METAL AROUND THAT PARTICULAR SHOCK MOUNT HAD RUSTED AND CRACKED, AND THE MOUNT WOULD FLEX INWARDS WHEN THE SHOCK WAS COMPRESSED. THE PROBLEM IS ONLY ON THAT WHEEL, AND IT IS A COMMON ISSUE WITH OTHE... Read more
Incident date: Jun 1, 2017
BOTH REAR WHEEL WELLS RUSTED OUT (PASSENGER SIDE MUCH WORSE) CAUSING SHOCKS TO COME UNMOUNTED. DISCOVERED BY HEARING THUMPING NOISE WHILE DRIVING.
Incident date: Jun 1, 2017
BOTH REAR WHEEL WELLS RUSTED OUT (PASSENGER SIDE MUCH WORSE) CAUSING SHOCKS TO COME UNMOUNTED. DISCOVERED BY HEARING THUMPING NOISE WHILE DRIVING.
Incident date: Jun 9, 2017
VEHICLE HAS RECENTLY BEGAN TO NOT TURN OFF COMPLETELY WHEN THE START/STOP BUTTON IS PRESSED WHILE THE VEHICLE IS IN PARK. IT STAYS IN THE ACCESSORIES MODE WITH SOME INSTRUMENTS AND ACCESSORIES STILL ON AND CAN NOT BE LOCKED. IF LEFT IN THIS CONDITION, THE BATTERY WILL DRAIN AND THE CAR IS UNLOCKED AND CAN BE ENTERED. TO RESOLVE THIS, THE TRANSMISSION HAS TO BE SHIFTED IN AND OUT OF PARK UNTIL THE ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016 AND 16V593000 (SUSPENSION) WAS RECEIVED IN AUGUST OF 2016. AFTER CONTACTING THE DEALER (WITTEN BROTHERS OF RICHMOND, VIRGINIA) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 16V356000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016 AND 16V593000 (SUSPENSION) WAS RECEIVED IN AUGUST OF 2016. AFTER CONTACTING THE DEALER (WITTEN BROTHERS OF RICHMOND, VIRGINIA) AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE... Read more
Incident date: Jun 21, 2017
WHEN THE CAR IS AT A STOP OR MOVING SLOWLY IT PERIODICALLY ACCELERATES ON ITS OWN. I MAKE SURE TO KEEP EXTRA DISTANCE BETWEEN ME AND THE CAR IN FRONT OF ME TO PREVENT AN ANY TYPE OF ACCIDENT. IT TENDS TO ACCELERATE AS I TAKE MY FOOT OFF THE BREAK AND ABOUT TO STEP ON THE GAS FROM A STOP. THIS HAS BEEN GOING ON FOR THE PAST SIX MONTHS AND GETTING PROGRESSIVELY WORSE. THIS OCCURS WHILE DRIVING AR... Read more
Incident date: Jun 1, 2016
CAR ACCELERATES WHEN IDLING IN DRIVE OR REVERSE EVEN WITH FOOT ON BRAKE. CAUSES MANY NEAR ACCIDENTS WHEN PARKING OR IDLING. SEEMS TO BE CONNECTED WITH AC COMPRESSOR. THIS IS VERY DANGEROUS AND SHOULD BE RECALLED AND FIXED.
Incident date: Jun 1, 2016
CAR ACCELERATES WHEN IDLING IN DRIVE OR REVERSE EVEN WITH FOOT ON BRAKE. CAUSES MANY NEAR ACCIDENTS WHEN PARKING OR IDLING. SEEMS TO BE CONNECTED WITH AC COMPRESSOR. THIS IS VERY DANGEROUS AND SHOULD BE RECALLED AND FIXED.