Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jun 12, 2024
Truck stalls and immediately goes into park and throwing trucks parking brake on. While driving on the road and in traffic.
Incident date: May 23, 2024
The contact owns a 2013 Ford Escape. The contact stated while receiving routine maintenance, the mechanic added more oil than the engine required. The contact stated while driving at an undisclosed speed, the engine was smoking. There was smoke coming from the tailpipe. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was coolan... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Jun 12, 2024
Incident date: May 18, 2024
I was driving on the interstate when I heard a click from the back of the car. The gas gauge started to move downward as if I was losing gasoline. It eventually stopped and started moving back up, past where it was when it started decreasing. A little bit later the check engine light came on and the car started driving very sluggishly. I took the car into the Hyundai dealer and they found that the... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
Jun 12, 2024
Incident date: May 18, 2024
I was driving on the interstate when I heard a click from the back of the car. The gas gauge started to move downward as if I was losing gasoline. It eventually stopped and started moving back up, past where it was when it started decreasing. A little bit later the check engine light came on and the car started driving very sluggishly. I took the car into the Hyundai dealer and they found that the... Read more
Incident date: Jun 11, 2024
I have sent two service requests to Fisker Inc. for a critical safety failure. The rear drivers side door will not unlock. I have verified it is not in child lock. If I ever have to access my grandkids quickly, it will become a serious situation. I have also sent Fisker a video of the problem. There are other multiple issues with this 6 month old vehicle. Key fob does not work as intended. ... Read more
Incident date: Jun 10, 2024
The contact owns a 2018 Ford Escape. The contact stated while attempting to start the vehicle, the vehicle hesitated while starting. In addition, the contact stated the vehicle would occasionally remain idling. The check engine warning light was illuminated. The contact stated that the exhaust pipes began to blow an abnormal amount of smoke after being driven the following day. The vehicle was sca... Read more
Incident date: Apr 12, 2024
Sub Frame corrosion rust out / crack(s). Control arm (s) corrosion. All verified by independent repair facility, A & B Collision Staten Island NY. This has been an issue with previous years as per driveaccord.net
Incident date: Jun 4, 2024
My engine has stopped and stalled in the middle of traffic on multiple occasions. The issue is related to the fuel pump recall. Acura states that the parts for the recalls are available, yet when you contact an Acura dealership, none of them have the parts! I DONT WANT TO DIE IN A CAR ACCIDENT BECAUSE ACURA IS STEALING OUR MONEY WHILE WE HAVE TO DRIVE FAULTY VEHICLES.
Incident date: Jun 1, 2024
Continuous issue of front driver passenger power seat front level button failure. Continuous Headlights, fog lights getting fused every 4 months. Indoor back roof light works and sometime just does not work for months.
Incident date: Jun 1, 2024
Continuous issue of front driver passenger power seat front level button failure. Continuous Headlights, fog lights getting fused every 4 months. Indoor back roof light works and sometime just does not work for months.
Incident date: Mar 4, 2024
Hello, I am one of the millions of confused Ram truck owners wondering why there has never been a recall issued on this terrible life threatening issue?! I personally own a 2017 Ram 1500 with the Hemi 5.7 and I have both passenger and drivers side exhaust manifolds making a horrible ticking noise and leaking exhaust fumes that come into the cabin of the truck no matter what you do! It used to be i... Read more
Incident date: Jun 3, 2024
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle began to drive in LIMP Mode with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that coolant was leaking into the eco boost and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified ... Read more
Incident date: May 7, 2024
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, he became aware of a failure with the ABS and HCU systems. The Service Electric Braking System and Service Antilock Braking System warning lights were illuminated. The local dealer was contacted; however, no assistance was provided since the parts to perform the repair were not available. The vehicle w... Read more
Incident date: Jun 10, 2024
The contact owns a 2014 Ram 2500. The contact stated that upon entering the vehicle, he observed that the center of the dashboard had melted and bubbled up. The contact stated that the instrument panel then failed to display the necessary information. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. Th... Read more
Incident date: Jun 10, 2024
The contact owns a 2014 Ram 2500. The contact stated that upon entering the vehicle, he observed that the center of the dashboard had melted and bubbled up. The contact stated that the instrument panel then failed to display the necessary information. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. Th... Read more
Incident date: Feb 1, 2024
Upon closing the driver’s side door, the panoramic sunroof exploded. The car is currently at the dealership where it was purchased. It is available for inspection. Safety……Any occupants within the vehicle would have been exposed to the shards of glass if the sunshade was open! The dealer stated that Hyundai has approved the replacement of the exploded sunroof glass and the cleaning of the ... Read more
Incident date: Apr 19, 2024
Driver's heated seat fire burned holes in seat and burnt pants. Burnt marks shown to Jeep dealer and problem confirmed.
Incident date: Jun 3, 2024
The contact owns a 2013 Chevrolet Volt. The contact stated while driving 50 MPH, the vehicle lost motive power with the check engine warning light and low oil pressure warning light illuminated. The vehicle was towed to the dealer where a diagnostic test result was undisclosed; however, the contact was informed that the vehicle needed an ASC high-voltage battery to be replaced. The vehicle was not... Read more
Incident date: Jan 1, 2023
Steering "sticks" intermittently going around curves. It releases itself with a jerky action. I have been to the dealer for service. They could not simulate the problem of find any error codes. I am not alone with this issue. It poses a serious safety issue. It started it 2022 and has become progressively worse.
Incident date: Apr 22, 2024
The Tesla accelerated by itself while I am driving in a heavy traffic. To avoid hitting the front car, I braked several times, which didn’t work at all. It still accelerated, instinctively I steered wheels to the right front and hit a small hill. Airbags are out. I struggled to get off the car and shouted for help. 911 was called and emergency ambulance took me to ER. Luckily I am alive, it coul... Read more
Crash
1 injured
Incident date: Apr 22, 2024
The Tesla accelerated by itself while I am driving in a heavy traffic. To avoid hitting the front car, I braked several times, which didn’t work at all. It still accelerated, instinctively I steered wheels to the right front and hit a small hill. Airbags are out. I struggled to get off the car and shouted for help. 911 was called and emergency ambulance took me to ER. Luckily I am alive, it coul... Read more
Crash
1 injured
Incident date: Jun 9, 2024
While driving my vehicle seemed to downshift (best way I can describe it) and then I had a CHECK ENGINE LIGHT come on and another type of warning light came on. I was able to get it to a place that put a tester on it and I got a DIAGNOSTIC CODE P0336. REPLACE CRANKSHAFT POSITION SENSOR. I had to drive it home but it wasn't running right and is hard to start now. I have only had this truck since De... Read more
Incident date: Feb 10, 2022
The engine has rough idle, the dealership says they see a misfire and they say is normal for the vehicle to do this, is a brand new vehicle I bought with 9 miles im at 14 thousands now, and the truck has died using the 4wd and completely turned off, i took it to the dealership and they said the same like the engine, they cleared codes and thats all, i dont trust this vehicle i left it stranded on ... Read more
Incident date: Feb 10, 2022
The other day I was slowing down on an off-ramp and all the sudden had no brakes, or at least no power brakes for maybe 30 feet and then all of the sudden power assist came back and slammed hard on the brakes. If there would have been a car at the stop sign I would have rear ended them. Pavement was dry, No ABS light, no codes, everything has been normal since then. I have noticed that the electr... Read more
Incident date: May 31, 2024
Travel assist goes on and off at random times . The wipers turn on and off by themselves. Also the front collision warning light comes on randomly.. what should I be doing with this vehicle… I’ve read many reviews that other people have the same issues.
Incident date: Jun 7, 2024
The backup camera glitches while backing up and turning the steering wheel causing issues with visibility. This is a safety issue because it affects your ability to see where you are going while in reverse. This is a brand new car and this issue should not be occurring.
Incident date: Jun 7, 2024
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
Incident date: Jun 7, 2024
The vehicle cut off on me while the vehicle was in drive and I was driving on the highway going 70mph. It has done this several times now. The car cuts off. The vehicle looses power.
Incident date: May 30, 2024
Was driving normal, got an engine fault light then overheated. Engine has coolant intrusion. Ford won’t do anything about it!!
Incident date: Jun 3, 2024
Full self drive FSD took car in opposite road direction, sudden lane changes, almost crash in upcoming traffic. Sudden stops in middle in road. FSD autopilot very dangerous driving that could cost crash. I can’t trust FSD
Incident date: Nov 5, 2023
An issue occurred with the passenger door latch. The passenger door of my vehicle unlatched to a secondary latching position at a speed of 70 mph, causing wind to rush in around the closed window and the door open indicator light and chime to activate. The door had been securely shut at a rest area 30 minutes prior to the incident. Although the subject of Customer Satisfaction Program 21N10, which... Read more
Incident date: Jun 5, 2024
Front doors are able to be open while the car is in gear and being driven, even after automatic doors locked when putting in gear. My grandson grabbed the handle and opened it and almost fell out while I was driving.
Incident date: Jun 5, 2024
The vehicle experiences a sudden loss of power/acceleration randomly. Sometimes this happens while driving on the freeway and I cannot accelerate to move to the shoulder. Other times, I can accelerate but very slowly. When this happens, the check engine light will come on and I also receive a powertrain malfunction alert on my Ford app. This issue first occurred on [XXX] - I had to have it towed t... Read more
Incident date: Jun 5, 2024
BMW Motorrad had a safety check on the driveshafts/ u joints for R1200 and R 1250 GS and RT motos. I had mine checked at D2 Powersports in Q3 or Q4, 2023 and it passed. No paperwork was given. On 3/28/24 the driveshaft / U joint failed on NC 178 south of Rosman, NC. Had this locked up in a corner it could have cause a wreck. The R1250RT was towed to D2 Powersports 10 hours later. D2... Read more
Incident date: May 4, 2024
the vehicles have a serious defect that causes the air conditioning systems to crack and leak refrigerant, lose pressure, and fail to function properly to provide cooled air into the vehicles. These failures lead owners and lessees to incur significant costs for repair, often successive repairs as the repaired parts prove defective as well. As summer temperatures in many regions soar into triple ... Read more
Incident date: Apr 15, 2024
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle shuddered abnormally. The failure progressed causing the vehicle to fail to start. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the spark plugs were cracked and needed to be replaced. The vehicle was repaired but the failure reoccurred. The failure... Read more
Incident date: Mar 15, 2024
We have had repeated incidents with the vehicle since late 2023. The vehicle begins to jump and a long and seemingly random list of dashboard indicators turns on. When we first sent the vehicle in for diagnosis they could not replicate the issue, dealt with a seatbelt related safety recall and "reset the computer". This decreased the incidence of the issue temporarily. All routine maintenance has ... Read more
Incident date: Mar 15, 2024
We have had repeated incidents with the vehicle since late 2023. The vehicle begins to jump and a long and seemingly random list of dashboard indicators turns on. When we first sent the vehicle in for diagnosis they could not replicate the issue, dealt with a seatbelt related safety recall and "reset the computer". This decreased the incidence of the issue temporarily. All routine maintenance has ... Read more
Incident date: Apr 17, 2024
The contact owns a 2017 Ford F-350. The contact stated that while her grandson was driving at an undisclosed speed, he heard an abnormal sound emanating from underneath the vehicle, after which the vehicle began to shake violently, prompting him to pull to the shoulder of the roadway. After a visual inspection of the vehicle, the driver observed that the driveshaft had detached. No warning lights ... Read more
Incident date: Nov 1, 2017
We're on our fifth windshield, and I'm concerned that there is some sort of structural issue. We've lived in the same area for more than 10 years and have never had this problem with any of our other cars, SUVs, or trucks. Sometimes, it sounds like a piece of sand has hit the windshield, and BOOM...another cracked windshield, but it always cracks on the driver's side. This isn't normal. Also, sett... Read more
Incident date: Nov 1, 2017
We're on our fifth windshield, and I'm concerned that there is some sort of structural issue. We've lived in the same area for more than 10 years and have never had this problem with any of our other cars, SUVs, or trucks. Sometimes, it sounds like a piece of sand has hit the windshield, and BOOM...another cracked windshield, but it always cracks on the driver's side. This isn't normal. Also, sett... Read more
Incident date: Jun 3, 2024
The vehicle is stalling while driving to a point where on the freeway it slows down to 10 miles per hour to all of the sudden have all the emergency lights on that come to a sudden stop. I have called 3 different Honda dealers, they said that they need to check what is wrong with the car first making it clear that there is a fee of $220. My daughter has been driving the vehicle in very unsafe co... Read more
Incident date: Jun 3, 2024
Instrument cluster complete failure. No speedometer, no adaptive cruise or lane centering indications.
Incident date: Jun 2, 2024
The contact owns a 2020 Ford F-150. The contact stated that while driving at approximately 15 MPH, the windshield wipers activated independently approximately every 30 seconds. The vehicle was taken to a dealer where it was diagnosed that the wiper motor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 21,000.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - SERVICE BRAKES, HYDRAULIC
Jun 3, 2024
Incident date: Jun 3, 2024
The contact owned a 2014 Kia Rio. The contact stated that the vehicle was taken to a dealer where it was serviced under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). After the recall remedy was completed, the dealer provided documentation indicating that engine rods #3 and #4 were failing and could soon cause the engine to explode if not immediately repaired. Approximately 2 weeks ... Read more
Fire
Incident date: Apr 3, 2024
Subject: Complaint Regarding Excessive Oil Consumption and Engine Hesitation in 2019 Kia Optima SX To Whom It May Concern, I am writing to formally lodge a complaint regarding my 2019 Kia Optima SX. Despite meticulous maintenance and care, I have been experiencing significant issues with the vehicle that are concerning, especially considering its relatively low mileage of only 107,000 miles. Th... Read more
Incident date: May 30, 2024
We are reporting a safety concern on the Honda Odyssey that Honda Corporation is aware of on the 2016 Honda Odyssey. They have a defect in the Piston Rings on the Engine. This engine design on the 2016 engine is the same where a recall was called on older versions of the Odyssey and other Honda vehicles. They have not included the 2016 as they say that they haven't had many cases of this versio... Read more
Incident date: May 27, 2024
The incredibly frightening incident occurred 2 times within 3 days. My 2023 RAV unexpectedly and very forcibly accelerated on its own when I was pulling into a parking space. Luckily I am in the habit of parking my RAV far away from other vehicles in parking lots when the option exists. The first ‘acceleration and/or braking’ malfunction occurred 5/31/24 in a Walmart parking lot. When pulling ... Read more
1 injured
Incident date: Jan 6, 2024
The transmission of the car makes a loud rattling noise only on cold starts, almost sounds like metal is rubbing together. Car has 63K miles, and drives fine but will make rattling noise at cold start, typically around 1.3K RPM. Once the car has ran for a bit in idle, the RPM drops to around 1K and the noise subsides. There are no warning lamps and the vehicles has not been inspected. I am unaware... Read more