Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jun 15, 2024
I went to Honda to get my car serviced & I told them i was experiencing my steering wheel sticking every time I drive & make turns or change lanes. Sometimes the car will notify me to brake but there is nothing Infront of me & the vehicle. The dealership told me that they had never heard of such thing that the steering wheel sticking. They informed me that there was a back order on this car part &... Read more
Incident date: Jun 15, 2024
On [XXX] my husband was taking our [XXX] son to the grocery store and put him in his car seat. He then shut the door and went to open the driver door and the car had locked and would not unlock leaving our [XXX] trapped in the car. We called Tesla immediately and they said the 12 volt battery had died and we needed to call 911. Luckily while I was on the phone with 911, one of the windows was sl... Read more
Incident date: Jun 27, 2017
The vehicle would not accelerate and caused my to bump into a wall. The vehicle is spluttering and the interior filled with chemical smoke caused by a coolant leak and it burning by the motor. the 1.5L vehicles are under an extended warrenty because of the EGR cooler malfunctioning. There was zero coolant in the car. The car illuminated malfunction indicator said powertrain malfunction. My car has... Read more
Crash
Incident date: Dec 26, 2020
The contact owns a 2013 Toyota Camry. The contact stated that while driving 40 MPH, the vehicle shuddered abnormally. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed as a failure with the torque converter. The torque converter was flushed, and it was stated by the dealer that the torque converter might have caused damages to the transmission and t... Read more
Incident date: Dec 26, 2020
Persistent issue where the vehicle will loose all power to brakes, engine, instrument cluster and infotainment. This issue has almost caused 2 crashes out of the 3 occasions in which it has occurred. When the issue happens all power is lost as if the car were rolling in neutral while off, no indication of what is wrong or anything of the sort. It happened on the highway going about 65 mph, was abl... Read more
Incident date: Dec 26, 2020
Persistent issue where the vehicle will loose all power to brakes, engine, instrument cluster and infotainment. This issue has almost caused 2 crashes out of the 3 occasions in which it has occurred. When the issue happens all power is lost as if the car were rolling in neutral while off, no indication of what is wrong or anything of the sort. It happened on the highway going about 65 mph, was abl... Read more
Incident date: Jun 26, 2024
Been having this issue for months. Go to hit the gas to go from a stop truck shutters and hastates to move. No check engine light has come on. Thought it was the fuel we put in it but no matter what fuel it still does it. Almost have been hit a dozen times with my children in the truck with me due to truck will not Accelerate and shutters when you go to take off from a stop. Even when putting the ... Read more
Incident date: Jun 26, 2024
Been having this issue for months. Go to hit the gas to go from a stop truck shutters and hastates to move. No check engine light has come on. Thought it was the fuel we put in it but no matter what fuel it still does it. Almost have been hit a dozen times with my children in the truck with me due to truck will not Accelerate and shutters when you go to take off from a stop. Even when putting the ... Read more
Incident date: Feb 1, 2024
Vehicle first started to have issue with the blower motor relay, unknowingly at the time, that was the issue I had brought it to numerous mechanics, told it’s my blower motor itself, then took it to Kia and was told it’s not and they put my old one back in and didn’t solve any issue, on my way home my check engine light came on, driving on the HWY at 70mph. I get off on my exit slow down to ... Read more
Incident date: Jun 19, 2024
The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled and was jerked. Ther... Read more
Incident date: Jun 24, 2024
The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact ha... Read more
Incident date: Jun 22, 2024
The contact owns a 2021 Toyota Sienna Hybrid. The contact stated that the vehicle was experiencing inaccurate fuel gauge readings. The contact stated while starting the vehicle, the fuel gauge reading displayed that the fuel tank was empty; however, while the contact was attempting to refuel the vehicle at the gas station, she became aware that the fuel tank was not empty and that there was suffic... Read more
Incident date: Jun 19, 2024
Windshield wipers randomly stopped working. There is a recall for 2021 f150s, however my VIN is not included.
Incident date: Jun 22, 2024
*This car was parked in the driveway 2 days without being driven before the following incident* ALSO- there are recalls for this make and model. Honda always said that the recalls do not include my car. Recalls should be expanded to include mine since the car is un drivable at the Honda service center. WHAT HAPPENED: Alarm went off on car in driveway. Horn constantly going off. Smoke came out arou... Read more
Incident date: Jun 21, 2024
This issue has not been corrected and this car is unsafe to drive.
Incident date: Jun 15, 2024
The rear running lights are not working. No lights in rear of vehicle at night.
Incident date: Jun 15, 2024
Coolant control valve causes car to overheat leaving car and passengers stranded on the side of the road. This is dangerous as it increases the risk accidents. The part is on back order since most of the vehicles with the original part are defective. Something needs to be done to correct this problem!
Incident date: Jun 12, 2024
Check engine light came on with a P0302 code, indicating misfire. Took it to the dealer that verified coolant intrusion, indicating 21N12. Mileage exceeding the allowable coverage under 21N12, but it was covered by an extended warranty. In addition to having the short block replaced, the wiring harness and PCM were soaked with oil, requiring additional replacement of both. A month prior, the flex... Read more
Incident date: Jun 12, 2024
Honda has sent me two notices that the fuel pump needs to be replaced on some vehicles. The second notice said to call a dealer and schedule an appointment if your vehicle is having symptoms. My vehicle is having symptoms with scheduled an appointment with West Her Honda in Lockport NY. The dealer said I would need to pay a diagnostic fee of $180.00 at this appointment or wait until the fall, i... Read more
Incident date: Jun 21, 2024
On 5/27/23 I purchased a new 2023 Chevy Tahoe RST with a 6.2L V8 engine. On 5/28/2024, between 5 and 6pm (rush hour) I merged onto State Highway 32 in Maryland. I accelerated to match the speed of traffic and moved to the far-left lane. I was traveling between 60 and 65 MPH when my vehicle shifted into neutral by itself. I was unable to shift the vehicle back into drive. There was no shoulder on t... Read more
Incident date: Jun 21, 2024
The contact owns a 2020 BMW X4. The contact stated that while driving at an undisclosed speed, the "Restrain System Fault" message was displayed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the driver's side seat belt. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20... Read more
Incident date: Jan 1, 2024
The contact owns a 2013 Ford F-150. The contact stated while starting the vehicle and attempting to shift out of first gear, the vehicle failed to respond. The power train warning light was illuminated. Additionally, the speedometer was inoperable. The contact was able to drive to the nearby independent mechanic, where it was diagnosed that the output wheel speed sensor had failed and needed to be... Read more
Incident date: May 10, 2022
Unknown ..I'm interested in purchasing it as a parts bike it was wrecked when I first saw it
Crash
Incident date: Mar 29, 2024
My car has a warning of gauge display on the warning says: Range & Fuel , my gas tank is always full. also when I brake the car made a movement if the motor mounts are old and not holding my motor of my vehicle.
Incident date: Mar 29, 2024
The car has a digital speedometer that can be switched from MPH to KPH through the settings (but it takes several steps) but one day my wife was driving and the units had switched and she didn't know so was not driving at the expected speed. I know of no "shortcut" to switch it quickly. I posted the question on an "Ariya forum" and at least 6 other owners said they experienced similar.
Incident date: Jun 15, 2022
The “service antilock brake system” code is appearing for the 4th time. I only have 64k miles on this truck. The CDJR dealer in Angleton, Tx has replaced the module and pump 3 times. Now it’s back. I’m sure it’ll all need replacing, again.
Incident date: May 3, 2024
My truck would shift gears and I would feel a kick. Then the speedometer would drop, and the airbag sensors would turn off. At times the dealership states it is an issue with the Transmission Lead Frame.
Incident date: Jun 1, 2024
Car seat will not lock into rear facing mode consistently. It slides right through the lock and requires me to turn it back into the lock again. It just spins on the base and I’m worried in a crash the locking mechanism will cause his seat to fly off. I have a video showing what it does.
Incident date: Apr 28, 2024
Stellantis just issued recall for backup camera - believe my Wrangler is experiencing the same issue - sometime the screen is black and other time the lines are missing when backing up. This is an intermittent issue. Was sure that my car would have been part of the recall when I saw info on news but was surprised it was not.
Incident date: Mar 15, 2024
I was dropping someone off at work, stopped at the front door, after it said high coolant temperature and my car shut off and rolled, I was about to get in a parking spot. Then I had to get my car towed because I did not want to risk it happening again. My engine and whole car shut off. It was towed to a certified dealership upon request, and is still being checking out. I could have put anyone at... Read more
Incident date: Jun 18, 2024
The car shakes between 30-40 MPH, with or without acceleration. I’ve done a lot of research on this issue many people are having the same issue and can’t find a solution.
Incident date: Jun 18, 2024
The car shakes between 30-40 MPH, with or without acceleration. I’ve done a lot of research on this issue many people are having the same issue and can’t find a solution.
Incident date: Apr 1, 2024
I own a 2013 Ford Explorer. While driving in the rain exiting the freeway at approximate speed of 25 MPH the steering wheel seemed to lock up and then was extremely difficult to steer, making it impossible to maneuver the vehicle causing me to hydroplane across several lanes until I crashed into a mature bush. Causing damage to my radiator. I have not taken it to the dealer and have only shopped... Read more
Crash
Incident date: May 1, 2024
Severe shaking at 60mph and above. Numerous attempts to correct the issue through dealership, private mechanics with balancing and high speed balancing did not correct the issue. It was determined through several mechanics that the ABS Module is no longer working and could contribute to the shaking of the vehicle. The dealership advised the manufacturer does not make these parts anymore. I tried p... Read more
Incident date: May 9, 2024
When driving the car and stopped, the car goes into idle engine automatically. There are have been 5 incidents where the engine wouldn’t turn back on. The car starts beeping and flashing to put in park, shut off and restart. This is extremely dangerous when in the middle of traffic, cars honking and my children in the car getting nervous. Luckily I have not had an accident yet and figured out ... Read more
Incident date: May 9, 2024
When driving the car and stopped, the car goes into idle engine automatically. There are have been 5 incidents where the engine wouldn’t turn back on. The car starts beeping and flashing to put in park, shut off and restart. This is extremely dangerous when in the middle of traffic, cars honking and my children in the car getting nervous. Luckily I have not had an accident yet and figured out ... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - SERVICE BRAKES, HYDRAULIC
Jun 17, 2024
Incident date: May 10, 2024
The contact owns a 2011 Cadillac SRX. The contact stated that while driving at an undisclosed speed, and attempting to stop at a stop sign, the brake pedal went all the way to the floorboard. The check engine warning light was illuminated. The contact stated that the vehicle was previously repaired at the local dealer; however, the failure reoccurred. The vehicle was not repaired. The manufacturer... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
Jun 17, 2024
Incident date: May 10, 2024
I own a 2014 KIA Sorento 2.4L LX FWD. I have been experiencing a problem with my car for about two years. This usually occurs when driving up a hill and the transmission downshifts and I experience a jerk, either from the transmission or engine and the rpm drops to zero. The transmission will not shift from the last shift point. Most times it will be in the drive for final gear. You can increase t... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - POWER TRAIN
Jun 17, 2024
Incident date: May 10, 2024
I own a 2014 KIA Sorento 2.4L LX FWD. I have been experiencing a problem with my car for about two years. This usually occurs when driving up a hill and the transmission downshifts and I experience a jerk, either from the transmission or engine and the rpm drops to zero. The transmission will not shift from the last shift point. Most times it will be in the drive for final gear. You can increase t... Read more
Incident date: Jun 14, 2024
The contact owns a 2017 Genesis G80. The contact received notification of NHTSA Campaign Number: 24V107000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not e... Read more
Incident date: Mar 12, 2024
Engine overheating, no warning lights. Changed thermostat, no change, new radiator- some improvement but still getting hot. Oil and coolant levels were fine. Got it tested and they told us we needed a new engine. We just had purchased the car and we just barely missed it being covered under warranty. This leading us to search forums for others that have had this issue with Kia Sorento 3.3 engine. ... Read more
Incident date: Mar 12, 2024
The computer was not recognizing my car being in the correct gear shift. It did this for a few days until finally, I couldn't drive it. The car would not recognize any part of the gear being in the correct position. The car would not move forward or reverse, resulting in a tow. The mechanic at Reed Lallier Chevrolet in Fayetteville NC was even able to guess my car make and model from the symptom... Read more
Incident date: Mar 12, 2024
The computer was not recognizing my car being in the correct gear shift. It did this for a few days until finally, I couldn't drive it. The car would not recognize any part of the gear being in the correct position. The car would not move forward or reverse, resulting in a tow. The mechanic at Reed Lallier Chevrolet in Fayetteville NC was even able to guess my car make and model from the symptom... Read more
Incident date: Jun 15, 2024
Electric Power steering failed during turn. Parked on side of road, turned truck off waited about 5 minutes and started truck, power steering was working but went back out after about 1 mile. After getting to work, I tried it again and power steering was working. Checked electrical system, battery and alternator are working correctly.
MAZDA
CX-9
(2018) - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REFRIGERANT HOSES AND FITTINGS
Jun 14, 2024
Incident date: Feb 6, 2024
The contact owns a 2018 GMC Yukon. The contact stated that the A/C unit failed to function properly. The vehicle was taken to a local dealer where it was diagnosed that the A/C coolant line was leaking and needed to be replaced. The vehicle was repaired under warranty. The contact was concerned that the failure could cause medical health risks during high weather temperatures. The manufacturer was... Read more
Incident date: Jun 10, 2024
Who’s driving down the road the sun visor dropped down nearly causing me to crash due to not being able to see with the visor hanging in the way.
Incident date: May 31, 2024
2019 Mazda CX-9 Coolant Leak. 1st warning light just discovered on June 10, 2024. Dealership quoted not under warranty and will cost $14,000 to replace engine. Mazda has an open TSB Technical Service Bulletin for this and many other Mazda's with the same engine- TSB-Coolant Leaks at Cylinder Heads, Bulletin # - 01-013/21 issued 10/15/21 (CRACKED CYLINDER HEADS). Need Mazda to stand by their pro... Read more
Incident date: May 31, 2024
Driver side seat belt is difficult to pull out and often does not retract properly. This is a safety issue for the driver. Issue has been seen by local Toyota dealer who can confirm the problem. Stated that it will require a $500 repair, replacing the entire retractable unit of the driver side seatbelt system.
Incident date: May 31, 2024
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, she heard a loud clanking noise coming f... Read more