Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jul 23, 2024
The contact owns a 2024 Mercedes-Benz Sprinter 2500. The contact stated while driving approximately 65-70 MPH, the vehicle stalled without warning. The contact attempted to depress the accelerator pedal however, the vehicle revved but failed to respond. The contact was able to pull to the side of the emergency lane. The contact had called the dealer at that point who advised the contact to turn of... Read more
Incident date: Jul 30, 2024
The car has started to show a "Shift to Park" message on the dashboard when turning off the car. The car won't shut off until you give it a couple minutes and try again. This seems to be a consistent error with chevrolet models with a few years older and newer getting the recall.
Incident date: Jul 30, 2024
The car has started to show a "Shift to Park" message on the dashboard when turning off the car. The car won't shut off until you give it a couple minutes and try again. This seems to be a consistent error with chevrolet models with a few years older and newer getting the recall.
Incident date: Jul 30, 2024
The car has started to show a "Shift to Park" message on the dashboard when turning off the car. The car won't shut off until you give it a couple minutes and try again. This seems to be a consistent error with chevrolet models with a few years older and newer getting the recall.
Incident date: Jul 29, 2024
The contact's boyfriend owns a 2017 Ford F-150. The contact stated that while driving, there was an abnormal rattling sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the turbo needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to the local dealer again, wher... Read more
Incident date: Jul 15, 2024
The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distri... Read more
Incident date: Jul 15, 2024
The primary issue is the seal on the air conditioning unit, which is on top of the Sprinter van. Prior to purchasing it, we read multiple reviews that the seal breaks frequently and water pours into the cabin. It is a known defect and quite prevalent. Whenever we drive through rain and the seal is intact, we get drips of rain. When the seal needs to be replaced, gallons of water pour into the cabi... Read more
Incident date: Jul 26, 2024
Was stationary in dense traffic, all waiting for a local bridge to open. We had been waiting for 10 or so minutes. Had braked and stopped close to car in front, car in Auto Hold. All of a sudden, my car accelerated quickly into stationary car in front, twice I believe, before I was able to brake and turn car off. I do not know why this happened or whether there were any warnings. Affected my ... Read more
Crash
Incident date: Jul 1, 2020
Having trouble with leaks and the evap purge system. I repaired it three times. The vehicle will turn off while driving.
Incident date: Feb 7, 2023
While travelling on an interstate freeway, towing our 40 foot 5th wheel RV at 63 mph, our trailer lost its front drivers' side wheel & tire. Upon realizing something was wrong and stopping to investigate, I recognized the wheel spindle had separated from the axle at the welding point, which allowed the wheel, bearings, disc brake assembly and tire to separate from the axle. The wheel, tire & all o... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Jul 26, 2024
Incident date: Jul 25, 2024
The contact owns a 2021 Jeep Wrangler. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the O2 sensor, kn... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Jul 26, 2024
Incident date: Jul 25, 2024
Powertrain issues less than 60,000 miles car having severe issues changing gears from 2 to 3rd gears, acceleration causes increase in hesitation after first gear causing hazards beginning at 20 through 40 MPH limiting ability to accelerate onto highways or appropriately pull into traffic on byways. Contacted Ford dealer locally who states the vehicle is no longer under powertrain warranty effectiv... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - UNKNOWN OR OTHER
Jul 26, 2024
Incident date: Jul 25, 2024
Powertrain issues less than 60,000 miles car having severe issues changing gears from 2 to 3rd gears, acceleration causes increase in hesitation after first gear causing hazards beginning at 20 through 40 MPH limiting ability to accelerate onto highways or appropriately pull into traffic on byways. Contacted Ford dealer locally who states the vehicle is no longer under powertrain warranty effectiv... Read more
Incident date: Jun 1, 2024
ADDITIONAL INFO FOR PRIOR SUBMISSION Link to forum where others share similar issue with their vehicles: [XXX] . Appears to be a growing issue. Jaguar has the part on out of stock status and requires U.S. dealers to order from the UK with no confirmed eta (told could take 5-6 weeks). As you can see in the picture I was given of the issue, I cannot drive this vehicle and Jaguar refuses to provide... Read more
Incident date: Jul 25, 2024
We received the recall notice, advising us to call Hyundai to make an appointment to correct the safety problem. We made an appointment to fix the problem at their Richmond, CA location. When we went there, they told us that they could not fix it because their system was down. We made another appointment in Vacaville, CA. When we arrived there on the day of the appointment, they told us that their... Read more
Incident date: Jul 24, 2024
Bought this brand new. Couple days later was riding it and had thick jeans on and the heat that radiates off this motor boiled my leg thru jeans. I took it in and they had it for 2 weeks. I got it home and it was the sam so I emailed husqvarna and they said to bring it back so I did. It was in another 2 weeks (over 30 days) and the shop said many times we are working with husqvarna to fix it. In t... Read more
1 injured
Incident date: Jul 24, 2023
I was told by 2 different vehicle repair shops that the subframe is broken. I just dropped it off at the Mercedes service shop near me to look at.
Incident date: Jul 24, 2023
While I was driving, my seat back suddenly started reclining backward. I could not make the seat stop or go forward with pushing the power seat button control. It kept reclining back, pushing into the back seat and would not stop until there was no power left. Had my child been in the seat behind me, instead of behind the passenger seat, her legs would have been crushed. I took it to a vehicle... Read more
Incident date: May 1, 2024
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 40 MPH and approaching a stop light, the brake pedal was released, the accelerator pedal was depressed, and the contact discovered that the engine had shut off. The contact stated there was no warning light illuminated. The contact shifted into park, turned off, and restarted the vehicle, and the vehicle wa... Read more
Incident date: Jul 24, 2024
The contact owns a 2021 Tesla Model 3. The contact stated while driving approximately 35 MPH, the vehicle experienced phantom braking, causing the contact to lose control of the vehicle. The contact was driving in a rainstorm during the failure and stated that the vehicle had not hydroplaned nor had the accelerator pedal been released. The contact stated there was no warning light illuminated. The... Read more
Incident date: Jul 24, 2024
The contact owns a 2017 BMW R 1200 RT. The contact stated while at a red light, the engine was making an abnormal sound. There was no warning light illuminated. The motorcycle was ridden back to the residence. The contact inspected the motorcycle and noticed that there was an excessive amount of metallic particles attached to the drain plug. The motorcycle was not repaired. The manufacturer was no... Read more
Incident date: Jul 23, 2024
2nd time this has happened.. the secondary fuel pump falls apart putting metal shavings into the engine.. therefor needing to have MAJOR REPLACEMENT OF PARTS.. unluckily I have 2 of these nissan titan xds.. and it has happened to both
Incident date: Jun 7, 2024
On 7/21/23 around 10 am the screens went blank, had no speed or info displayed , after 2 days the screens came back on 7/23/24
Incident date: Jul 15, 2024
At random times the radio will start changing stations on its own and it will also dial phone numbers. Most recently it dialed 911 while grandkids were in the car. It will also turn the heat or AC on and off, changes temperature settings, sometimes it turns on the backup camera. everything that is on the Uconnect control panel is affected. The only way to get it to stop is to shut the Uconnec... Read more
Incident date: Mar 1, 2024
The truck died had to jump it. I was driving it and it stopped itself went into park automatically. it turned on the parking brake. and then died. Took several minutes to start. Now the truck on first start up and first shift into gear there is a delay and no power to the drive train then has I’m hitting the gas it accelerates very quickly
Incident date: Jul 22, 2024
Since owning the vehicle the transmission has been an issue. From disengaging gears, to hard shifting, to Rear PTU fluid seeping from the driver's side rear axle due to a design flaw; this truck has been an absolute nightmare. The dealer has stated multiple times that the transmission is not faulty and performing as expected. 2014-2016 Jeep Cherokee's with the same rear PTU and transmissions ha... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - POWER TRAIN
Jul 22, 2024
Incident date: Jul 15, 2024
Secure vehicle from rolling error. Secure vehicle with parking brake Spring pin broke in side gear shifter.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
Jul 22, 2024
Incident date: Jul 15, 2024
vehicle’s APIM MALFUNCTIONED and caused the rear-traffic alert to malfunction as well as a number of the vehicle’s other features such as its navigation, radio, HVAC, cruise control ETC. took it to the dealership and they tried to robot system, Dealership stated reboot failed and the would load it on a thumb drive and I can try to upload it from there. I stated I wanted the APIM replaced, and ... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - POWER TRAIN
Jul 22, 2024
Incident date: Jul 15, 2024
Shift cable bushing failed. I attempted to back out of a parking spot when the dash lit up with a Shift System Failure. Put on the emergency brake, turned off the car, and popped the hood. The bushing had broke and was laying on a piece of metal under the shift cable.
Incident date: Jul 6, 2024
Check engine light on. Test results: Positive Crankcase Ventilation Regulator Valve Performance CODE : P052E
Incident date: Jul 21, 2024
Radio, Amplifier, side mirrors and seat motor and catalytic converter, etc.
Incident date: Jul 21, 2024
Frame is rotted in three locations drivers side near gas tank It will not pass inspection I bought it used 2 years ago for my son to use for driving to college. I am very upset and will never buy another GMC /Chevy vehicle again
Incident date: Jul 21, 2024
Just driving down the road and the drivers side front window fell down. I tried to push the switch for to make it go lback up because it was windy and rainy. It just made the window drop down more. I was wondering if anyone else has had this complaint . It’s pulled back up and taped but it won’t go back up and tape keeps coming loose. It’s expensive to fix . I also fixed my trunk latch which... Read more
Incident date: Jun 10, 2024
The ABS module has failed. There aren’t any available across the entire United States in order to fix our vehicle. We have no ABS, no cruise control, no trailer brakes. We can’t get any help or answers from Ram. We have started a case with them and cannot even get a call back. The dealer cannot even order the part.
Incident date: Jun 10, 2024
The ABS module has failed. There aren’t any available across the entire United States in order to fix our vehicle. We have no ABS, no cruise control, no trailer brakes. We can’t get any help or answers from Ram. We have started a case with them and cannot even get a call back. The dealer cannot even order the part.
Incident date: Jul 19, 2024
My forward collision sensor/alert disables after driving 2-3 miles. This problem began at 5500 miles and reoccurs every time driven. I visited the dealership who explained this is a known issue and there is no fix yet available. Nissan will likely issue a recall once the issue is fixed. The technician explained the issue could be a sensor issue or a software issue with this model.
Incident date: Jul 19, 2024
The contact owns a 2009 Chevrolet Silverado 1500. The contact stated that after having the vehicle inspected, the contact was informed that the under body was extremely rusted, and the vehicle was unsafe to drive. The certified mechanic determined that the sub frame could not be repaired and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The fa... Read more
Incident date: Jul 19, 2024
The contact's brother owns a 2019 Ford Escape. The contact stated while driving 70 MPH at night, the headlights became inoperable. There was no warning light illuminated. The contact stated that the headlight module failed to operate as needed and the contact was forced to drive to the residence without headlights. The contact had taken the vehicle to a dealer on three separate occasions to be rep... Read more
Incident date: Jul 18, 2024
The contact owns a 2016 Fiat 500X. The contact stated that on two occasions while driving approximately 75 MPH, the gear disengaged, and the transmission unexpectedly shifted into neutral. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 104,000.
Incident date: Apr 28, 2024
Sticky steering wheel sound appear when park in and park out or make a right or left turn. Feeling heavier than normal.
Incident date: Apr 28, 2024
Panoramic sunroof has not worked since I bought my car. Today it started making a weird sound . My sunshade started opening and closing on its own . I have had enough with this sunroof . I feel is no longer safe . There needs to be a recall on it . I have seen other complaints about the sunroofs . I don’t want my sunroof to fly off and cause and injuries to anyone !
Incident date: Apr 28, 2024
The charging system pops up on my dashboard even though I replaced the battery charging sensor and the battery. I got the alternator check and it was good so but the car stalls on me from time to time when I take off or when am driving.
Incident date: Jul 4, 2024
I own a 2016 VW Passat that I'm thinking of painting yellow and I don't like yellow. I was driving going about 75 mph on freeway in Idaho and a truck from the slow lane started merging over into my lane I went to hit horn and it didn't work. I hit my brakes and I mean hard because he obviously didn't see me and he merged over into my lane but had I not braked as hard and when I did it would of b... Read more
Incident date: Jul 18, 2024
The contact owns a 2017 Ford Focus. The contact stated while driving 50 MPH, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was steered to the side of the road before stalling. The vehicle was not able to be restarted. The contact attempted to jumpstart the vehicle however, the vehicle failed to start. The vehicle was towed to an independent mechanic whe... Read more
Incident date: Jul 18, 2024
The contact owns a 2017 Honda Pilot. The contact stated that while operating the vehicle, there was a pinging noise coming from the engine compartment. The vehicle was taken to the local mechanic who diagnosed that the engine rod bearings were failing and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was... Read more
Incident date: Jul 12, 2024
AWD module has failed and per FORD is not covered in replacement cost. Multiple error messages about forward collision, AWB and adaptive cruise control. This module was covered un a previous customer satisfaction program (Customer Satisfaction Program 21B19) and in multiple issues noted in on line forums should be taken up for a recall. Vehicle appears to run more poorly and thus could put m... Read more
Incident date: Jun 1, 2024
The car started having issues around February 2024. The car first started misfiring and dying at stops which was a safety issue. When parked I noticed that there was an excessive amount of fuel that started coming out of the charcoal canister, another problem that could have resulted in the car catching on fire. The car could not be filled up with more fuel as there was pressurized fuel coming out... Read more
Incident date: Jul 12, 2024
My CMBS stopped my car in the middle of the road coming home one day. There were no other cars around me (in front of me, behind me, or coming towards me). The word “brake” flashed across my dash and then it beeped at me and just stopped in the middle of the road going 55 mph. My kids and elderly mother in law were in the car with me and we were all shaken up and also very glad there were no... Read more
Incident date: Jul 12, 2024
My CMBS stopped my car in the middle of the road coming home one day. There were no other cars around me (in front of me, behind me, or coming towards me). The word “brake” flashed across my dash and then it beeped at me and just stopped in the middle of the road going 55 mph. My kids and elderly mother in law were in the car with me and we were all shaken up and also very glad there were no... Read more
Incident date: Jul 17, 2024
Hi, I am hereby, reporting that a clutch recall and software update was done on my 2021 wrangler jeep rubicon and the jeep would shut down when pressing the gas pedal and bogs down while driving. The jeep is still at the dealership since June 18 2024 and haven't heard anything from them so far and they won't give me a loaner vehicle. I don't have any other vehicle to drive. Any help in this matte... Read more