Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Aug 23, 2024
After getting HECU recall done , it has caused issues with the HECU module to where the brake lights no longer work and the ESC light comes on the cluster panel. Up on reading the code C2130, it says Brake lamp relay error. Mind you that my car was in working order before this recall was even done. This a huge safety issue not having your brake lights work. I can get rear-ended and i have kids in ... Read more
Incident date: Aug 23, 2024
After getting HECU recall done , it has caused issues with the HECU module to where the brake lights no longer work and the ESC light comes on the cluster panel. Up on reading the code C2130, it says Brake lamp relay error. Mind you that my car was in working order before this recall was even done. This a huge safety issue not having your brake lights work. I can get rear-ended and i have kids in ... Read more
Incident date: Aug 23, 2024
I have an actuated door lock on the drivers door for electronic locks. It recently started buzzing and not locking when I lock the doors, all of the other locks work fine. This lock buzzes whether I push the button inside the truck, push the lock button on the fob and also when driving about 5 miles per hour. Again, all of the other locks work as they are supposed to. I looked and asked my deal... Read more
Incident date: Dec 20, 2023
The Occupant Detection System (ODS) has failed in this 2017 Subaru Forester. The dealership tried replacing the wiring harness under a previous recall but it did not fix the problem. The ODS does not correctly identify when a passenger is seated in the passenger seat and therefore will not properly activate the passenger airbag. I ordered a replacement seat assemby in October 2023 but to date the... Read more
Incident date: Sep 2, 2024
To whom it may consern, I avoided a situation that could have been a very serious or deadly accident when my vehicle had unusual issue with the vehicle breaking system while driving on the freeway today [XXX]. The vehicle would not stop while pressing on the break pedal and I was able to quickly maneuver the vehicle on the shoulder of the freeway and was able to avoid a deadly crash. Looked on t... Read more
Incident date: Sep 12, 2024
Kumho Crugen HP 71 101H 235 55 R19 Warranted Tire Life: 65,000 Miles Failed at: 32,000 Miles (estimated) 3 out of the 4 original tires failed on vehicle under 50% through normal life of tire. • According to 2 different tire departments including Dealership in which car was purchased, 3 out of 4 original tires failed due to BROKEN BELTS. • A blowout can cause loss of control of vehicle, leadin... Read more
Incident date: Sep 12, 2024
The airbags failed to deploy upon impact and after impact. The vehicle is located in insurance agencies' salvage yard. Others safety and my safety was put at risk because the airbags in my vehicle not deploying caused me to smack my head on something in the vehicle and I abstained a contusion to my head and a concussion I was disoriented and blacked out at some point. The other person in the vehic... Read more
Crash
2 injured
Incident date: Sep 12, 2024
Open recall that still has not been repaired due to not knowing when parts will be available.
Incident date: Oct 26, 2019
The contact owns a 2019 Honda Pilot. The contact stated that the vehicle had previously been repaired under NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); but the failure occurred after the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. No warning light was illuminated. The vehicle was able to be restarted. The vehicle was taken to... Read more
Incident date: Aug 25, 2024
My car just stalls at a stop ligth , no check engine light, no warning, and takes several attempts to start. It happened 3 times in two weeks one of those time while in the highway. One a the stop ligth and one driving in the neighborhood.
Incident date: Sep 6, 2024
While driving on freeway, at a speed of 65-70MPH. Vehicle appeared to lose power. Navigation screen turned off, dash display dimmed and vehicle seemed to coast and not accelerate. Speed did drop down a bit, but then powered came back on, screen turned on and was able to accelerate again. No warning lights or error messages appeared on screen.
Incident date: Sep 10, 2024
The contact owns a 2010 Ford F-150. The contact stated while driving 40 MPH, the transmission unexpectedly downshifted into first gear. The transmission failed to shift out of first gear immediately as needed. The vehicle then lost motive power. The transmission warning light was illuminated, and the traction control message was displayed. The vehicle was restarted, but the failure persisted. The ... Read more
Incident date: May 1, 2023
The contact owns a 2013 Ford Focus. The contact stated while driving and attempting to stop, the vehicle hesitated and shifted out of gear independently. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission control module needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. Th... Read more
Incident date: Aug 1, 2024
I engage the Parking Botton on shifter, & the vehicle still rolled away from me after I got out of Vehicle
Crash
Incident date: Aug 28, 2024
Engine seized and failed whilst traveling 70 MPH down I-10
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - UNKNOWN OR OTHER
Sep 11, 2024
Incident date: Sep 6, 2024
Brake pedal switch stopper kit, Dorman part number 74015, was sold by autozone to my significant other as a "universal kit" by the part store. He asked if they were sure, because the box states "Honda". The employee did not check the system to see they do not sell the stopper for my car. He said yes, it's universal. It fits everything. After he installed it, I left later to go down the road. Stop... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
Sep 11, 2024
Incident date: Sep 6, 2024
The comfort control module in the trunk of the car was sitting in water due to an ingress of water coming in the car. The car would not start due to this water ingress and could have shut off completely on the freeway or while driving. This caused my car to completely shut off and malfunction. There were no warning lamps or messages of the problem. I found out about the problem by taking the car t... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Sep 11, 2024
Incident date: Sep 6, 2024
The comfort control module in the trunk of the car was sitting in water due to an ingress of water coming in the car. The car would not start due to this water ingress and could have shut off completely on the freeway or while driving. This caused my car to completely shut off and malfunction. There were no warning lamps or messages of the problem. I found out about the problem by taking the car t... Read more
Incident date: Aug 10, 2024
On August 12th, 2024, we were driving North on New Jersey Turnpike at 65mph surrounded by traffic when the vehicle suddenly and unexpectedly stalled (no dashboard warning lights or system messages prior, nor any signs while driving prior). The surrounding cars were unaware of this mechanical failure and thus it created an extremely dangerous situation for all on the highway. Fortunately, I was abl... Read more
Incident date: Aug 16, 2024
I have coolant leaking into my engine. There are several misfires occurring ans it doesn’t always start. Have replaced spark plugs and a few hoses. Issue still isn’t resolved
Incident date: Aug 14, 2023
The contact owns a 2017 Ford F-150. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The vehicle made a knocking sound and then lost motive. The vehicle was towed to the dealer, where it was diagnosed with engine oil pump failure, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was... Read more
Incident date: Apr 16, 2024
On multiple ocassions when using adaptive cruise control the vehicles slams on the brakes without warning and for no reason and brings car to a near standstill in the middle of traffic unless I slam the accelerator down and fight the car. Engineers from Tesla inspected the vehicle and said everything was working normally, but it continues to malfunction and almost causes accidents with cars behind... Read more
Incident date: Apr 16, 2024
On multiple ocassions when using adaptive cruise control the vehicles slams on the brakes without warning and for no reason and brings car to a near standstill in the middle of traffic unless I slam the accelerator down and fight the car. Engineers from Tesla inspected the vehicle and said everything was working normally, but it continues to malfunction and almost causes accidents with cars behind... Read more
Incident date: Apr 16, 2024
On multiple ocassions when using adaptive cruise control the vehicles slams on the brakes without warning and for no reason and brings car to a near standstill in the middle of traffic unless I slam the accelerator down and fight the car. Engineers from Tesla inspected the vehicle and said everything was working normally, but it continues to malfunction and almost causes accidents with cars behind... Read more
Incident date: Aug 28, 2024
As I said earlier: car stopped dead in the middle of I-94, going 70 mph. No reason--had 1/4 tank of gasoline, alternator working, etc. Come to find out that you all recalled 2018 Subaru Foresters for this EXACT same problem--cars stalling while driving. That was for a faulty fuel pump. Discussion boards by owners are FULL of the same exact problem from 2014-2019. You should issue a recall there t... Read more
MAZDA
CX-5
(2019) - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
Sep 9, 2024
Incident date: Sep 6, 2024
Toyota gave me one FOB Key when I purchased the vehicle. I should be receiving 2 FOB keys. The dealer told me TOYOTA will send me a letter when the second key will be available. I called the TOYOTA Hot Line last Feb. 2024. I was told it will be available June 2024. I called last June 2024. I was told it will be available July 202. I called last July 2024. I was told it will be available Aug... Read more
Incident date: Oct 26, 2021
Been A Loyal Enthusiastic Hyundai & Genesis Owner For 22 Years. 6 Santa Fe's 3 Genesis. FRIDAY, AUGUST 30, 2024. Went to garage to start... "LIMITED SLIP" WARNING AND MULTIPLE DRIVER ASSIST WARNINGS FLASHING ON DIGITAL DASHBOARD. WOULD NOT SHIFT INTO GEAR. TOWED TO DEALER SATURDAY MORNING. DEALER HAS NOT LOOKED AT GV70 TO DIAGNOSE IN 7 DAYS. 3 OTHER GENESIS HAD BEEN TOWED TO THE DEALER AS WEL... Read more
Incident date: Jul 9, 2024
I have only driven my car for 10k miles in past 2 years. I have been on 3 long trips only. Every trip has become scary because one or the other tire turns flat right on busy highways with my little kids in it. I have had one replacement and two repairs on the only long trips I made. No other car I have have had any flat tires till date on the same routes in past 10 years. Tesla vehicles are heavy ... Read more
Incident date: Mar 15, 2024
Car went to dealer for engine noises and was told the motor needed replacement. Was never told what was actually wrong with the car in my paperwork. Then brought to another mechanic and was told the car needed a motor due to a bearing in the lower end had failed. Then noise went away was driving it to another dealer when the motor completely locked up.
Incident date: Jul 25, 2024
Car started to show FWC lights, LDW lights, steering warning, Traction control. Inspected by two mechanics and say the codes come back to ABS module defect.
Incident date: Nov 23, 2023
The display screen appears to initiate "ghost actions". It will change songs, put phone calls on mute/hang up, change display settings etc. on its own. I looked this issue up online and it seems to be very common with 2017 and newer Mazdas. I took it to the Mazda dealership and they wanted to charge me $150 for a diagnosis and another $500 for a screen repair. I decided not to do it because all ... Read more
Incident date: Nov 23, 2023
On [XXX], I was on my way to the Orlando airport to pick up my daughter in her car (Kia Sorento 2.4L GDI). At about the halfway point to the airport, I increased my speed so I could go around a slow moving truck on the turnpike. After I passed the truck, I guess maybe a few 10ths of a mile give or take. The car just died. I looked at the dash and I see it's lit up like a Christmas tree. I pulled o... Read more
Incident date: Nov 23, 2023
Vehicle will randomly lose airflow from any vents, including defroster vent after travelling for a while with AC on. If window happens to fog up while driving there is no way to blow air across it, Brought to dealer a week after purchase with 4K miles on it, and they supposedly did a software fix on a evaporater temperature sensor to stop the AC line from freezing, and restoring airflow. Worked fo... Read more
Incident date: Jan 1, 2024
My steering wheel locks up on me and the my check engine light flashes on as it does. I also have a steering wheel light with an explanation point beside it flashes when and before my steering wheel locks up! I can be sitting at a red light and my steering wheel locks up on me. My traction control light is also on and will not turn off. It turned on when my steering wheel locked up and my steering... Read more
Incident date: Sep 4, 2024
2011-2013 SONATA (YF) AND AIRBAG CONTROL UNIT (RECALL CAMPAIGN 174) I did the recall at Sterling Mcall in 10/2022 and I had no airbag light before after I did the recall the airbag light came on the dashboard -The dealers scanned the car and it is visible on the baseboard however the dealer is reluctant to repair it and asked 3 weeks of diagnostic and 500 dollars only for diagnostic and nothing ... Read more
Incident date: Sep 4, 2024
The contact owns a 2016 Jeep Compass. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning lights illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent where it was not diagnosed or repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made a... Read more
Incident date: Aug 6, 2024
I purchased a brand new Cadillac Lyriq on July 1, 2024, and have encountered several severe issues that compromise the safety and reliability of the vehicle: 1.Display Failure: The display frequently flickers, flashes, and sometimes completely blacks out, causing the loss of critical information such as speed, backup camera, navigation, and other vital systems. This makes the vehicle unsafe to dr... Read more
Incident date: Aug 6, 2024
I purchased a brand new Cadillac Lyriq on July 1, 2024, and have encountered several severe issues that compromise the safety and reliability of the vehicle: 1.Display Failure: The display frequently flickers, flashes, and sometimes completely blacks out, causing the loss of critical information such as speed, backup camera, navigation, and other vital systems. This makes the vehicle unsafe to dr... Read more
Incident date: Aug 6, 2024
Poor back-up camera resolution at night. Almost hit pedestrian due to poor visibility from camera
Incident date: Aug 20, 2024
My vehicle has been going off on its own when it is off, the lights starts to flicker on the outside and on the dashboard, the seats malfunction on its own so does the steering wheel causing the steering wheel to move up and down adjusting on its own, the car alarm will go off all the time, and I hear a noise coming from under the hood. It’s so bad that I have to take out the battery and leave i... Read more
Incident date: Aug 20, 2024
My vehicle has been going off on its own when it is off, the lights starts to flicker on the outside and on the dashboard, the seats malfunction on its own so does the steering wheel causing the steering wheel to move up and down adjusting on its own, the car alarm will go off all the time, and I hear a noise coming from under the hood. It’s so bad that I have to take out the battery and leave i... Read more
Incident date: Sep 2, 2024
C1391 code at 148000 miles - just as others have reported. Quoted 3,500+ for the fix, Dealership said it was out of warranty and thus no help could be provided. The Code reads for a bad Brake Booster Assembly.
Incident date: Sep 2, 2024
Number 8 roller fell down and cause the camshaft to have deep groove in the loob. I rebuilt the upper part of the motor bur now still getting check engine light on… july 2023 2nd) Now the power steering is trying to lock up while driving. On sept 2, 2024
Incident date: Sep 2, 2024
AC and Heat vents stuck closed and do not work
Incident date: Sep 2, 2024
Headlights blinking/flickering every 5 seconds to 45 seconds in between.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - STRUCTURE:BODY
Sep 1, 2024
Incident date: Sep 1, 2024
Driving and B pillar on the driver side came off my vehicle. Then later while driving the B pillar broke while driving down the interstate, luckily no one got hurt when it broke in half. Now I have it taped up so water doesn’t go into my vehicle.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - AIR BAGS
Sep 1, 2024
Incident date: Sep 1, 2024
I was involved in a rear-end collision where I was completely stopped at a green light due to traffic congestion and the person driving behind me hit my car from behind that caused me to hit the car in front of me. The impact was hard that the Tesla model 3 immediately turned on the hazard lights and called 911. The screen of my Tesla model 3 stated "airbag deployed;" however, no airbags deploye... Read more
Crash
Incident date: Aug 23, 2024
While I'm driving the windshield wipers comes on by itself at times when it is turned off
Incident date: Aug 23, 2024
The defect is a rusted rear subframe with large holes that will break and cause wheels to become detached and lost control of the vehicle. The issue was identified and repaired by an authorized Mercedes dealership. Additionally, an authorized Mercedes mechanic provided video of my vehicle showing a rusted rear subframe with huge holes on both sides of the vehicle. He also stated the vehicle is un... Read more