Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jul 1, 2026
The vehicle show code B0020-13. This is a fault in the wiring system for the airbags. Caused by Jeep engineering being bad. This has nothing to do with how is driven or used and is a massive safety issue and shuts the entire airbag system down. It requires fix 10-001-20. This issue is so common they have issued a bulletin. The fix is $1100. The fact that this isn't covered by Chrysler is an ... Read more
Incident date: Jul 1, 2026
The vehicle show code B0020-13. This is a fault in the wiring system for the airbags. Caused by Jeep engineering being bad. This has nothing to do with how is driven or used and is a massive safety issue and shuts the entire airbag system down. It requires fix 10-001-20. This issue is so common they have issued a bulletin. The fix is $1100. The fact that this isn't covered by Chrysler is an ... Read more
Incident date: Jun 3, 2026
this recall has been in effect for nearly 1 year & puts my car @ risk but also doesn't allow me to charge beyond 80%, greatly effecting fuel efficiency. Ford has failed to address the issue in a timely manner or offered any compensation for my additional fuel consumption or offered a realistic deadline for repair
Incident date: Jun 3, 2026
The contact owns a 2022 GMC Yukon. The contact stated that there was an abnormal moaning and grinding sound coming from the vehicle. The contact became aware of the uneven wear on the tires. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the differential needed to be replaced. The vehicle was not repaired. The vehicle... Read more
Incident date: Jun 3, 2026
Vehicle Safety Complaint – Automatic Sliding Door Injury to Child To the National Highway Traffic Safety Administration, I am submitting this complaint to report what I believe may be a serious safety defect involving the automatic sliding door on my Honda vehicle. On June 9 at approximately 5:00 p.m., while the vehicle was parked in a residential driveway, the automatic sliding door severely... Read more
1 injured
Incident date: Jun 19, 2026
"The integrated trailer brake system abruptly fails while towing heavy loads, completely disabling trailer break stopping power and creating an imminent threat of highway crash and serious bodily injury." The sound system inherently stops working and will not produce sound from any device in the truck weather that be Hazards, Blinkers, Radio including AM,FM, Sirus Radio, Bluetooth or Car play as ... Read more
Incident date: Jul 1, 2026
The previous recall to fix the screen issue did not work. Both screens, the infotainment and instrument cluster, continue to randomly go blank and reboot. This removes the backup camera and speedometer for a period of time while driving.
Incident date: Jul 9, 2026
I was driving my 2021 Nissan Rogue on the highway, returning from the airport after picking up a friend, when the check engine light illuminated and the vehicle began jerking on acceleration. The vehicle lost power and would only move very slowly, leaving me traveling well below highway speed in active traffic. This created an extremely dangerous situation, as surrounding vehicles were approaching... Read more
Incident date: Jul 9, 2026
The contact owns a 2019 Honda Odyssey. The contact stated that while driving approximately 35 MPH uphill, the vehicle struck a curb. The vehicle was able to drive over the curb, but the air bags deployed. The contact stated that there was no damage to the vehicle to cause the air bags to deploy. The contact referenced NHTSA Campaign Number: 26V227000 (Air Bags); as a possible cause for the failure... Read more
Incident date: Jul 9, 2026
Since fall of 2025, my 2023 KIA Sorento has repeatedly been in the shop for multiple issues. Most notably, a completely wrecked steering column. This issue was fixed after being in the shop for 12 days. Then in December, I started noticing the shift would lock while in park. I would need to open the top plate and stick an item down into the shifter to emergency release in order to drive. Then all ... Read more
Incident date: Nov 25, 2025
6/4/26 Took to dealer and stated that the check engine light was on and car was running sluggish. Had stopped at Autozone and their scan showed the code P0102. The dealer charged me 259.00 to do a diagnostic showing the same thing. 6/26/26 Back to the dealer with the same problem and now they stated they replaced the Compressor Air Intake Turbocharger and Install Vacuum Tank Kit. I had the vehic... Read more
Incident date: Jul 14, 2026
Transmission software safety recall was identified due and performed by Phil Long Ford Pro team. Following the software update they vehicle 2011 F150 Raptor [XXX] developed shifting issues 4th-5th gear and 5th-6th gear shifting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 14, 2026
This vehicle has a severe safety defect in its Instrument Panel Cluster that is the subject of NHTSA Safety Recall 25V-826. Despite multiple repair attempts, including a complete hardware replacement of the entire Instrument Panel Cluster, the defect remains unresolved. To date, the vehicle has been out of service for a cumulative 86 days for this issue. On June 24, 2026, after the full componen... Read more
Incident date: Jul 14, 2026
This vehicle has a severe safety defect in its Instrument Panel Cluster that is the subject of NHTSA Safety Recall 25V-826. Despite multiple repair attempts, including a complete hardware replacement of the entire Instrument Panel Cluster, the defect remains unresolved. To date, the vehicle has been out of service for a cumulative 86 days for this issue. On June 24, 2026, after the full componen... Read more
Incident date: Jul 10, 2026
I am filing a formal complaint against Subaru of America for refusing to remedy an active federal safety recall (NHTSA Campaign 19V701000 / Subaru Recall WUM98). My passenger airbag is currently disabled (DTC B1760). SRS light goes on and off and visit to the Sheehy Fredericksburg Subaru location confirmed that the occupant detection system is failing and I need a cushion assembly replacement. S... Read more
Incident date: Jul 10, 2026
Component or system that failed/malfunctioning:Climate Control System / Rear Passenger Cabin Ventilation.Is the component available for inspection?Yes, the vehicle and the climate control system are completely intact, unaltered, and available for physical inspection upon request.Description of Incident & Safety Risks:There is little to no airflow reaching the rear passenger seating area of the veh... Read more
Incident date: Jul 10, 2026
The contact owned a 2017 Ram Promaster 3500. The contact stated that an employee parked the vehicle in front of an apartment complex, went inside the building to finish working; when the employee returned outside the building, the vehicle was on fire. No warning lights illuminated prior to the fire. The employee saw smoke and flames coming from the engine compartment. The Fire Department was conta... Read more
Fire
Incident date: Jul 14, 2026
The internal transmission Output Shaft Speed Sensor (OSS) and its associated internal circuit/lead frame assembly failed. The vehicle is fully intact, operational, and available for inspection upon request. When the Output Shaft Speed Sensor intermittently loses its signal (dropping to 0 RPM while the vehicle is stopped at red lights or in traffic), it forces the vehicle into an immediate electr... Read more
Incident date: Jul 14, 2026
I bought my 2020 Lincoln nautilus in February 2025 soon after I noticed a jerking from my lower gears,it has 80000 miles.i took it to the dealer I bought it from and they said the transmission is falling and will cost $10,188 to replace. They told me there was no recall and it wasn't covered under any warranty.
Incident date: Jul 14, 2026
I bought my 2020 Lincoln nautilus in February 2025 soon after I noticed a jerking from my lower gears,it has 80000 miles.i took it to the dealer I bought it from and they said the transmission is falling and will cost $10,188 to replace. They told me there was no recall and it wasn't covered under any warranty.
Incident date: Jul 10, 2026
The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Numbers: 25V455000 (Fuel System, Gasoline), 26V204000 (Visibility), and 26V368000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
Incident date: Jul 10, 2026
The contact owns a 2021 Honda Civic. The contact stated that while driving at an undisclosed speed, there was an abnormal clicking sound coming from the vehicle, and the steering wheel was sticking. The contact stated that the steering wheel was continuously turned while attempting to prevent it from sticking. No warning lights were illuminated. The contact stated that the failure was a persistent... Read more
Incident date: Jul 10, 2026
On multiple occasions while making a left or right turn and trying to accelerate, there is no input via the gas pedal. The truck will not accelerate at all. It takes a random amount of time before any throttle input is registered, which is usually followed by rapid acceleration.
Incident date: Jul 12, 2026
COMPONENT/SYSTEM: The powertrain launch control system — the Transmission Control Unit (TCU) and 8-speed wet dual-clutch transmission paired with the 2.5T engine — fails to deliver engine power in response to full accelerator input from a stop. The engine does not rev and the vehicle does not move for approximately 1–2 seconds despite the accelerator pedal being fully depressed, then power e... Read more
Incident date: Jul 12, 2026
When trying to put car in park a "shift to park" notice appears on dashboard not allowing the car to be turned off. It takes multiple attemps be able to get the car into park and turn OFF. This has been an ongoing problem for several years and reported to the dealer. To date the dealer tells me there is nothing wrong with the car. Battery has been changed multiple times.
Incident date: Jul 12, 2026
First of, there are a LOT of Honda Pilot owners online who have the same exact complaints in honda forums and social media. Windshield Lane Keep Assist camera is malfunctioning. Adaptive cruise control, Emissions systems, Road departure system, Auto high beam problem, Lane keeping assist, Collision mitigation system warning lights all come on. No previous warnings or failures prior. This started o... Read more
Incident date: Jul 12, 2026
ENGINE HAS COOLANT INTRUSIONAND IS MISFIRING. Engine light came on. The coolant system found pressure to be dropping significantly. Removed spark plugs and inspected cylinder bores using borescope. Verified coolant is leaking into cylinder 2 and needed to replace the engine at Ourisman Ford in Manassas VA. on July 11, 2026.
Incident date: Jul 6, 2026
A screen popped up saying “reduced engine power” I was already Omw to the shop to get one thing fixed. When they tried to pull my car in they say they he car wouldn’t drive and it was hard to accelerate and they had to put it in Neutral to get it in the shop. They said they fixed the problem but when I left to go into the main road, my car wouldn’t accelerate to the speed I needed and cars... Read more
Incident date: Jul 11, 2026
I was trying to park the car in a parking spot. There was a curb to my right, So I was turning carefully to not rake my wheel against the curb. The car suddenly accelerated by itself, jumped the curb infront, hit a tree and stopped. It accelerated so much and hit the curb so hard, that the entire front right side was destroyed.
Crash
Incident date: Apr 17, 2026
Collision warning sound happens randomly for no reason
Incident date: Jul 9, 2026
The contact owns a 2019 Volvo XC90. The contact stated that while driving at various speeds and or while the vehicle was parked, the A/C unit became inoperable, and the defogger failed to clear the front windshield. The contact stated that the A/C was shifted to the MAX setting to operate as needed to defrost the windshield with an abnormal odor blowing through the vents. The vehicle was taken a d... Read more
Incident date: May 30, 2026
The contact owns a 2024 Audi A5. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown warning light illuminated. The vehicle was towed to the dealer, and the parking brake actuator was replaced; however, the failure persisted. Additionally, the brake pedal was loose while depressed. The vehicle was towed back to the dealer, where the parking ... Read more
Incident date: May 30, 2026
MINIVAN HAS SLIDING DOOR LOCK ACTUATOR FAILURE, DRIVER SIDE. UNABLE TO OPEN SLIDING DOOR MANUALLY OR WITH POWER DOOR MOTOR. LOCK/UNLOCK LATCH IS STUCK IN LOCKED POSITION. THIS IS A SAFETY ISSUE IN CASE OF VEHICLE CRASH OR FIRE. EXACT SAME ISSUE WITH OLDER MODELS. CHRYSLER HAS ISSUED A WARRANTY BULLETIN (D-21-15) FOR FACTORY REPAIR OF THIS SAME ISSUE FOR 2015-2017 MODELS. THE EXACT SAME ACTUATORS ... Read more
Incident date: May 22, 2026
how this vehicle has not been recalled is hard to comprehend how can no one care about safety ? I purchased (8/24)this vehicle used from Carvana. Since then I have had issues first the jeep death wobble (google it we’ll know to keep general public and i am certain you) When the vehicle reaches speeds over 55mph it shakes uncontrollably feels like vehicle is going to fall into pieces on the road... Read more
Incident date: Jul 1, 2026
The vehicle caught fire earlier morning of 7/9/2026. It was sitting in front of house unoccupied. The alarm went off twice which pressing the key fob shut it off until the third time when the alarm would continue until it died down. I went to my door to check and noticed the car was on fire.
Fire
Incident date: Jul 9, 2026
A known issue with this transmission. It started whining and had to be replaced at around 40,000 miles. Was replaced with a rebuilt transmission instead of a new one.
Incident date: Jul 9, 2026
The contact owns a 2022 Ford Escape. The contact stated that while driving at 75 MPH on the interstate, the automatic emergency braking system erroneously engaged intermittently. A dealer was contacted. The "Pre-Collision Assist Is Not Available," "Hill Start Assist Is Not Available," and "Reduced Power Brake Applied" warning messages were displayed on the instrument panel. The vehicle was not tak... Read more
Incident date: Jul 9, 2026
All 3 bolts that connect my tailpipe underneath my car failed. This caused the tailpipe to disconnect from the car, meaning I was pushing the pipe as I drove. Luckily it failed when I was at an intersection, and I heard the noise. I was able to drive slowly into a parking lot and disconnect the exhaust for a repair. However, if I had been traveling down a highway when it occurred the pipe sure... Read more
Incident date: Dec 2, 2024
What component failed & is it available for inspection? Multiple critical safety systems failed, and the vehicle is available for inspection. Primary failures include the main entry door lock assembly and a complete electrical power failure to the LP propane safety leak detector. Secondary failures include malfunctioning front hood locks, a defective propane tank refueling sensor, and a cracked fa... Read more
Incident date: Jun 17, 2026
Vehicle Caught Fire while driving on the highway. This is the third Chevy express 2021 that caught fire in last three months. 1GB0GRFP9M1249499 - 2021 Chevy Express 3500 - Date of Fire - July 6th 2026 1GB0GRF72N1218998 - 2022 Chevy Express 3500 - Date Of Fire - April 16th 2026 1GB0GRFP0M1249665 - 2021 Chevy Express 3500 - Date Of Fire - April 18th 2026
Incident date: Jul 3, 2026
WHAT FAILED: A panoramic moonroof shattered before delivery and was replaced by the dealer before sale. Despite the replacement, loose tempered-glass fragments remained inside the occupant cabin, including the front passenger compartment and the second-row floor where my two minor children ride. One glass fragment also tore the passenger-seat leather. SAFETY RISK: Loose tempered-glass fragments l... Read more
Incident date: Jul 4, 2026
The contact owns a 2018 Mercedes-Benz GLS 550. The contact stated while driving at various speeds, the vehicle made an abnormal clicking sound when making a right turn, and an abnormal ticking sound at startup. There was no warning light illuminated. Another driver informed the contact that the front passenger-side wheel was loose and followed the contact to the residence. The vehicle was taken to... Read more
Incident date: Jul 4, 2026
The contact owns a 2017 Ford Edge. The contact received notification of NTHSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle lost braking power. The vehicle was towed to the dealer, wher... Read more
Incident date: Jun 29, 2026
Since buying the vehicle I’ve had issues with the truck going into limp mode with codes p0700 as well as p0747. I have taken it to the dealership twice now, when it has arrived the codes were no longer there. Every time the truck went into limp mode the transmission would get stuck into 5th gear stuck at 45 mph. The problem with the truck started at 48,000 miles, the truck currently has 60,000 m... Read more
Incident date: Jul 4, 2026
The contact owns a 2018 Ram 2500. The contact stated that the ABS warning light was illuminated. The contact received notification for NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the remedy part was unavailable, preventing the local dealer from completing the repair. The contact stated that the manufacturer had exceeded a reasonable amount of timefor the recall repair. T... Read more
Incident date: Jul 5, 2026
Engine Idle Stop shuts off engine at stops but completely fails to restart when the brake is released. The vehicle stalls in traffic and requires a manual restart. This has happened four times from a stop, and once while driving on the highway.
Incident date: Jul 4, 2026
Since purchasing my 2019 Subaru Crosstrek brand new in 2019, the vehicle has suffered from a chronic and dangerous lack of acceleration. It consistently fails to gain speed as expected. This issue becomes life-threatening when attempting to merge onto highways. The vehicle is incapable of accelerating quickly enough to match the speed of oncoming traffic. This severe hesitation and lack of powe... Read more
Incident date: Jul 2, 2026
am reporting a recurring rear brake issue with my vehicle. The rear brake pads and rotors have required replacement approximately every 20,000 miles, which appears abnormal given that the front brake pads have never required replacement and are still measuring approximately 8 mm. The rear brakes have worn prematurely and unevenly compared with the front brakes despite normal driving conditions. I... Read more
Incident date: Jul 4, 2026
I was driving down the freeway driving at the speed of traffic. My vehicle started beeping aggressively, a red indicator started flashing over the frunk area of the vehicle representation in the dash and my vehicle entered red turtle mode. This red turtle mode severely reduced the vehicle's speed and ability to maneuver on the freeway. I was almost struck by numerous vehicles while attempting to g... Read more
Incident date: Jul 4, 2026
I was driving down the freeway driving at the speed of traffic. My vehicle started beeping aggressively, a red indicator started flashing over the frunk area of the vehicle representation in the dash and my vehicle entered red turtle mode. This red turtle mode severely reduced the vehicle's speed and ability to maneuver on the freeway. I was almost struck by numerous vehicles while attempting to g... Read more