Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Sep 26, 2024
See attached document for complaint.
Incident date: Sep 19, 2024
Safety Restraint System Service light alert comes on at start up. I purchased this vehicle july 20th and returned vehicle to dealer for service on sept.5. I was informed the steering wheel air bag and coil are faulty. The repair parts are on back order and would take at least 5-6 months to get. I contacted GM customer service and was told the air bag system should still function according to GM.... Read more
Incident date: Sep 19, 2024
The contact owns a 2018 Honda Civic Hatchback. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the vehicle hesitated while starting. Additionally, while attempting to acc... Read more
Incident date: Jan 15, 2021
- The light of the airbag and seatbelt came on my dashboard, went to the dealership and they told me that there's an issue with the control module, apparently there is a recall for that but since my car wasn't called they could repair. - Backup camera goes completely off when trying to go on reverse.
Incident date: Aug 29, 2024
When placing the vehicle in the park position and attempting to shut the vehicle off with the push button my DIC flashes a message stating to 'shift vehicle into park'. I have to move the shifter from park to another gear several times in order to keep this from appearing and allowing me to turn my vehicle off. I can take up to 5-6 times before I can get the vehicle to allow me to turn it off. I'm... Read more
Incident date: Jul 1, 2024
About June 2024 when I was driving downslope at about 30 MPH, when I hit break the car accelerated. Fortunately, nobody and no car were around and I gained control of the car by pumping the break. I did not think much about this issue to report it. On August 23, 2024, I was driving home. I was very close to my home at very low speed (about 1-2 MPH). I hit the break and the car accelerated for the ... Read more
Crash
Incident date: Jul 11, 2024
Mazda's Driver Personalization System is highly defective and properly recognizes a driver, at best, 40% of the time. Since multiple functions are tied to this system such as seat position, steering wheel position, infotainment presets, and a variety of other vehicle preferences, this not only causes an inconvenience issue but also a safety issue. The safety problem is that one has to stop the car... Read more
Incident date: Jul 30, 2024
Several times in the last few months I have had extremely hard braking on the highway when using adaptive cruise control (called Autopilot by Tesla). It has happened on a few different highways ([XXX] in Arizona, [XXX] in New Mexico, [XXX] in Colorado) all when going between 65-75 miles per hour. Thankfully, in most cases, there was no one directly behind me or there almost certainly would have be... Read more
Incident date: Jul 30, 2024
The A/C evaporator is leaking and it is not working anymore, according to the local Honda Service Center (Pacific Honda San Diego). That's a safety issue because when the A/C doesn't work, the car can't defrost the windshield properly. The local dealership let me know that many cars of the same model are suffering the same issue,
Incident date: Jul 30, 2024
The A/C evaporator is leaking and it is not working anymore, according to the local Honda Service Center (Pacific Honda San Diego). That's a safety issue because when the A/C doesn't work, the car can't defrost the windshield properly. The local dealership let me know that many cars of the same model are suffering the same issue,
Incident date: Jan 1, 2022
The contact owns a 2013 Ford Escape. The contact stated while driving at various speeds, the transmission experienced hard shifting and hesitation while accelerating. The vehicle was taken to the local dealer who discovered metal shavings in the transmission fluid, and a burning odor coming from the transmission. The contact was informed that the transmission was faulty and needed to be replaced. ... Read more
Incident date: Sep 11, 2024
The contact owns a 2013 Chrysler 200. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn, and the vehicle lost motive power. The contact stated that while the vehicle was parked, the vehicle was started, and the air bag warning light was illuminated. In addition, the contact stated that the horn failed to function as intended. The contact later notic... Read more
Incident date: Sep 25, 2024
The component of the vehicle is the passenger headlight. The vehicle is available for inspection at any time.I was unable to see at night clearly with the use of only one headlight because the other headlight went out. At the time that the headlight went out I was on a 2 Lane Rd. with no street lights and it became very dark and difficult to see.The defect has been confirmed at a Nissan dealershi... Read more
Incident date: Sep 18, 2024
There was smoke coming from from the engine compartment and spontaneous fire started while the car was at a stop light. The car was totally damaged. The car has less than 15000 miles driven. It is still under warranty. Information was sent to Mercedes-Benz USA with a certified mail and immediately via email from the dealership. Also was reported where the vehicle was stored if they wanted to inve... Read more
Fire
Incident date: Sep 18, 2024
The contact owns a 2018 Honda Civic. The contact stated that while driving at various speeds, the steering wheel was sticking and jerking while turning in either direction. The contact stated that while turning the steering wheel, the steering would over correct, making it difficult to keep the vehicle inside the desired lane. The cause of the failure was not yet determined. The local dealer and m... Read more
Incident date: Sep 18, 2024
The contact owns a 2015 Toyota Rav4. The contact stated while driving 30 MPH, the vehicle stalled. The contact was able to restart the vehicle however, there were several unknown warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V734000 (Electric System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The con... Read more
Incident date: Oct 15, 2022
The contact owns a 2020 Chevrolet Blazer. The contact stated while the vehicle was parked in the driveway, the vehicle hesitated. The contact stated that while attempting to turn off the vehicle, the vehicle independently shifted out of gear. The vehicle was driven to the local dealer to be diagnosed. The dealer determined that the failure was a power train failure. The vehicle was not repaired. T... Read more
Incident date: Jul 11, 2024
The contact owns a 2013 Ford Explorer. The contact stated that upon starting the vehicle, the ABS, traction control, and several other unknown warning lights were illuminated. The contact took the vehicle to an independent mechanic where a diagnostic test was performed. The contact stated that the brake lines were flushed, and brake fluid was added to the vehicle; however, the failure returned sev... Read more
Incident date: Sep 22, 2024
The contact owns a 2017 Honda Pilot. The contact stated while depressing the hatchback release button to open the hatchback, the hatchback failed to open. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuse box had failed and needed to be replaced. The mechanic contacted the dealer to order the parts and was informed that the parts were not available. The vehicle... Read more
Incident date: Sep 24, 2024
Coolant leaks at cylinder head on 2019 Mazda CX-5 Grand Touring Reserve. Mazda North American Operations released a technical service bulletin (01-013/21) regarding 2016-2020 Mazda CX-5, CX-9, and Mazda6 with SKYACTIV-G 2.5T engines. This issue can cause the engine to leak coolant, overheat, and stall, potentially leaving the driver and passengers stranded in an unsafe location. Mazda is aware of ... Read more
Incident date: Sep 24, 2024
I frequently receive messages on the dash that the the truck: Vehicle may not start/restart service now, Pre-Collision assist not available and front camera fault. My truck has died on me which in drive and reverse. My dash and console has powered down while on the freeway then restarted about a minute later. I get these messages but Ford service is too backed up to address the issue within a r... Read more
Incident date: Sep 13, 2024
Windshield washer pump has failed due to washer nozzles being clogged. Washer pump replaced, but still will not work as the nozzles are clogged. Nozzles are on back order, so therefore unable to clean windshield while driving. No idea when the nozzles will be in stock as this item is on critical back-order.
Incident date: Sep 16, 2024
My vehicle had a wiper motor recall that came out when I bought it. I had to wait 2 years for parts and I had it done in May of this year. Vehicle harldy sees any rain so the wipers have only been used a few times since then. Well today I was driving and it started to rain and the wipers wouldn't turn on. What's the point of a recall if they are just going to install more defective parts. Sad part... Read more
Incident date: Sep 16, 2024
My vehicle had a wiper motor recall that came out when I bought it. I had to wait 2 years for parts and I had it done in May of this year. Vehicle harldy sees any rain so the wipers have only been used a few times since then. Well today I was driving and it started to rain and the wipers wouldn't turn on. What's the point of a recall if they are just going to install more defective parts. Sad part... Read more
Incident date: Sep 16, 2024
The engine has shut down in traffic on the following occasions: 1) July 2023 in The Woodlands, Texas. 2) Later that same day on [XXX] in Plantersville, Texas. 3) In August 2024, on [XXX] and 4) on [XXX] . My vehicle is available to the NHTSA upon request. On each occasion, except one, I was fortunate to be in the right hand lane and was able to pull over onto the shoulder before any could ... Read more
Incident date: Sep 21, 2024
When starting a cold engine, a large toxic “plume of blue smoke” can be seen emitting from the exhaust tailpipe for approximately 10-30 seconds. I have been complaining about this to the BMW dealer in Boise Idaho since 2019. This issue is describe in SI B11 11 16 Warranties "N20 ENGINE OIL FEED LINE TO THE TURBOCHARGER: LIMITED WARRANTY EXTENSION TO 10 YEARS/120,000 MILES" - [XXX] My car i... Read more
Incident date: Sep 11, 2024
Always got “Forward Collision Warning” then "Adaptive Cruise Control" can't be enabled. "Blind Spot Warning“ always happens as well
Incident date: Sep 11, 2024
The rearview can result in a blank or have distorted image. As in NHTSA Campaign Number: 22V082000
Incident date: Sep 11, 2024
The contact owns a 2022 Ford Maverick. The contact stated that the vehicle was taken to the dealer to be repaired under an unknown recall and the powertrain control module software update, and the key fob failed to communicate with the vehicle and the vehicle failed to start. There was no warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the battery wirin... Read more
Incident date: Jul 14, 2023
on 8/21/2024 my vehicle was parked in my driveway and my husband noticed that the brake lights were on. The vehicle was parked and the emergency brake was not on, and the vehicle was off. We turned the vehicle on and the brake lights went off. On 8/22/2024 I was driving on the service road at 45-50 mph when I noticed the traffic light ahead changing to amber I began to slow down, however; when I... Read more
Incident date: Sep 20, 2024
coolant leaks at cylinder head , Mazda of America knows issues but not willing to recall , they hava a bulletin number 01-002/23 . pls help
Incident date: Sep 20, 2024
Maintained vehicle with regular oil changes, tire rotations and inspections. Last oil change was June of 2024. Minimal driving throughout summer as both drivers are teachers and home most of the summer. Vehicle engine light illuminated on 9/12/24 with no prior issues or lights illuminating. Vehicle then went into what felt like "limp mode." Vehicle was taken to certified Chevy dealership serv... Read more
Incident date: Sep 20, 2024
We purchased the vehicle used showing 102,445 Miles on 5/24/24 and did not drive it at night until a few days ago. At that time we noticed the low bean projector headlights were bearly visible. Upon further research we found that this is a common safety defect on virtually all RDX models from 2006 on using Halogen Projector lighting & relates to bad reflector design. Upon contacting Acura / Honda... Read more
Incident date: Sep 21, 2024
Intermittently my van will lose power, all dash lights will pop up, active parksense unavailable, service required , blind spot alert temporarily unavailable , service shifter, fcw unavailable service required, service electronic stability control will pop up on the dash and in the message center. Code p0420 has popped up on a reader. Several trips to the dealership purchased at, and they cannot f... Read more
Incident date: Sep 21, 2024
Intermittently my van will lose power, all dash lights will pop up, active parksense unavailable, service required , blind spot alert temporarily unavailable , service shifter, fcw unavailable service required, service electronic stability control will pop up on the dash and in the message center. Code p0420 has popped up on a reader. Several trips to the dealership purchased at, and they cannot f... Read more
Incident date: Sep 21, 2024
I was attempting to turn left across on coming traffic, plenty of room safety wise. The engine lagged and would not speed up. Pedal almost the the floor and I was going maybe 5 mph, the car was barley rolling and had the two cars coming not been paying attention I would have been tboned. Once through the intersection the vehicle aggressively sped up. Took the vehicle into the dealership they had i... Read more
Incident date: Sep 18, 2024
The contact's mother owns a 2014 Dodge Grand Caravan. The contact stated that after shifting into drive(D), the vehicle failed to accelerate upon depression of the accelerator pedal. The contact stated that the check engine and traction control warning lights were displayed on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where the contact was informed ... Read more
Incident date: Sep 16, 2024
On November 9, 2023, I was driving out of town to visit a friend. I had been on the road for 1.5 hours and driven approximately 100 miles. When the vehicle approached a stop sign and came to a stop, the auto stop function turned the engine off. When it was my turn to proceed, I disengaged the brake, but the vehicle's auto start function failed to turn on the engine. I put the car in park and p... Read more
Incident date: Sep 16, 2024
On July 8th at 12:15 am my 2016 Kia Soul Engine suddenly caught on fire while I was driving alone on the I-5 by the grapevine. I am a 25 year old woman and was stranded alone on the side of the highway in a very flammable remote area known for fires at 1am. I heard a strange knocking sound while driving and pulled over as it started smoking and it immediately caught fire under the hood while I w... Read more
Fire
Incident date: Sep 19, 2024
The vehicle was traveling on a major highway when at a red light the car stopped and the auto start/stop engaged and the car turned off. After the car turned off I could not restart it. All power to the car was lost. No lights, radio, nothing. I attempted to put the car in neutral to move it off the highway, however the car is designed in a way it can not simply just be shifted into neutral. I gra... Read more
Incident date: Sep 18, 2024
I have a 2020 Chrysler Pacifica Hybrid that has had transmission issues since 2022. I have taken it to the dealer 8 times for repair for the same transmission issue. In August 2022, the vehicle shut down on the interstate while driving. It was determined that it needed a new transmission after just two years. The vehicle was with the dealer for over 30 days awaiting a new transmission. Once the tr... Read more
Incident date: Sep 10, 2024
The contact owns a 2023 BMW 740I. The contact stated while driving approximately 10 MPH, the vehicle came to a sudden stop; however, the brake pedal was not depressed. The message "Drive Carefully - Brake System" was displayed on the instrument panel and the check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Contr... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Sep 18, 2024
Incident date: Sep 5, 2024
Every light started blinking and the auto start started flashing and said auto start disabled. The jeep slowly started to die. I pulled over off the high way thankfully in a safe spot and it locked up. The steering wheel locked the shifter couldn’t move. Turned the car off and back on it was clicking but not turning off. Had to get it towed. There were no loud noises no oil leaking nothing. No i... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - FUEL/PROPULSION SYSTEM
Sep 18, 2024
Incident date: Sep 5, 2024
I recieved a recall letter in Feb. saying that I needed ro wait until fall to have parts re-stocked. I called the Honda dealer to check and see if it is ready to have recall service, the person I spokes to said my car is not under recall. told the person that I received the recall letter in the past, but she said not all cars are under recall but only specific models, which mine was not included. ... Read more
Incident date: Sep 16, 2024
The contact owns a 2017 Ford F-150. The contact stated while driving 35 MPH, the check engine warning light illuminated. Additionally, the contact stated that while the vehicle was parked, he observed a noise coming from the engine compartment. The vehicle was restarted but the failure persisted. The vehicle was taken to a dealer where it was diagnosed that the cam phasers were fractured and neede... Read more
Incident date: Sep 5, 2024
My car keeps stalling out like it's not getting gas.
Incident date: Aug 26, 2024
Driving to work one morning, I noticed an engine light with a "Propulsion Power Reduced" on my 2016 Chevy Volt. Upon closer arrival to work, the car was behaving quite erratically with constant "Propulsion Power Reduced" errors on the dash. The A/C stopped blowing cold and immediately fogged up the front window, making me unable to see the road. After arriving at work, I could smell what could be ... Read more
Incident date: Sep 9, 2024
P275/50R2i bought this car new after 18000 miles my 2 back tires getting flat dealer did not help and it end I paid $950 from my pocket it was bad idea about Mercedes then in 2023 my front tires getting bad too my car was 26000 miles and it end with replacing my front tire and my rear tires because rear tires getting bad again and I paid from my pocket again on discount tire store on Orland Park ... Read more