Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Oct 14, 2024
I had a reoccurrence of Incident 11609414. After the original incident I had my car towed to the service center and "fixed". I paid out of pocket since my warranty did not cover the problem they claimed that caused my issues. 5 weeks later I had the same issue recur, while out shopping. My car would not shift into park, the emergency brake failed, my seat restraint failed, my airbag failed, my ABS... Read more
Incident date: Oct 12, 2024
Freon is slowly to leaking causing air conditioner to blow hot air. Genesis has confirm level has drop significantly every summer but unable to identify leak or fix the issue. This is an environmental and health hazard.
Incident date: Oct 12, 2024
Coolant intrusion into cylinder #2. This car is 7 years old with 77k miles and needs a new long block due to defective design. Car started stuttering when started and check engine light first came on and I took it to my local mechanic who said the code was for an engine cylinder misfire. He noticed coolant was low and told me this is a common, massive design defect causing coolant intrusion into ... Read more
Incident date: Oct 12, 2024
Gas gauge and mileage odometer lighted area blink Amon and off and sometimes go out completely for any length of time. Seems more so in colder temperatures
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - SUSPENSION
Oct 13, 2024
Incident date: Sep 29, 2024
Several different instances I've had my parking brake release as soon as I go to move after being parked for a long period of time. (I never set my parking brake to begin with so I don't understand why it keeps telling me it's released) Once it tells me it's been released, it's followed by a rough jersey of the car and then I'm able to move. Ever since I bought the car, there was a small shake. Th... Read more
Incident date: Oct 10, 2024
I previously brought my car in for a recall in 2014 for underbody corrosion and it was repaired; however, now there has been severe corrosion of the underbody, not just the components listed in the recall but nearly the whole underbody is severly rusted and corroded (see pictures below). My mother was driving my car in July 2024 when the rear subframe completely snapped near the control arm while... Read more
Incident date: Oct 11, 2024
To the CA Automotive Repair Bureau, [XXX] complaint, In 2022, I bought a new Outback at Albany Subaru. In October 2024, my car has 33,000 miles and I've had all of my 3,000-mile oil changes, inspections, and Warranty repairs done by Albany Subaru. I pay $100 for each repair that's covered under Subaru's extended Warranty. In 2023, the car's Dashboard Computer/Radio Head Unit was repaired, I drove ... Read more
Incident date: Dec 29, 2023
Engine lifter turned sideways and destroyed the cam shaft. Due to 4 cylinder to 8 cylinder change
Incident date: Apr 11, 2023
1.What component or system failed or malfunctioned, and is it available for inspection upon request? The transmission system appears to have malfunctioned, specifically causing hard, sudden jerks when shifting and sluggish acceleration. While the issue is ongoing, the dealer has not confirmed any problem. The dealer has performed transmission flushes twice under 60k miles and recommended a third f... Read more
Incident date: Oct 11, 2024
The contact owns a 2017 Ford Escape. The contact stated while driving 45-50 MPH, the engine warning light was illuminated. The contact stated that while driving, the engine started to overheat. The contact added coolant. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion into the cylinder, and that the long block needed to be replaced. The dealer ref... Read more
Incident date: Oct 11, 2024
The clutch failed and the clutch and I believe the clutch actuator had to be replaced. It was not available for inspection upon request. My safety and the risk of others were compromised by the constant jerking and sputtering, of the gears that took place during vehicle operation. My acceleration was laggy and at some points nearly unresponsive. The vehicle was inspected by service technicians. A... Read more
Incident date: Oct 11, 2024
THE ABS BRAKES YES IT IS AVAILABLE FOR INSPECTION BY NOT HAVING ABS BRAKEING WHEELS HAVE LOCKED UP HAVE NOT HAD DEALER CHECKIT HAD A MECHANIC PUT ON COMPUTER FOR CODES NO TRUCK HASN'T BEEN INSPECTED BY ANYONE ELSE BUT THE MECHANIC WARNING LIGHTS HAVE COME ON AND OFF A NUMBER OF TIME AND LATELY MORE OFTEN IT STARED ABOUT A YEAR AGO TOOK IT TO DEALER THEN BUT WASN'T REPAIRED PROPERTY
Incident date: Aug 10, 2024
The contact owns a 2023 Volkswagen ID.4 Pro S. The contact received a notification of NHTSA Campaign Number: 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made ... Read more
Incident date: Oct 3, 2024
Recall H514 2019 Jaguar I-PACE
Incident date: Oct 1, 2023
225/45r17 Dry rot on all four tires less than three years old - and actually used for fewer than 18 months as alternated with winter tires - crack runs entire circumference of tire - deep - at joining of sidewall to tread. Nokian has said that this is “cosmetic sidewall cracking” - there is nothing cosmetic about it and each tire dealer I have visited reports that the tires are unsafe and ne... Read more
Incident date: Aug 28, 2024
The indirect measurement TPMS system of this car has misdetected low tire pressure on three occasions. Most recently, on October 3 while driving on the freeway at about 70 MPH the TPMS alert illuminated. I checked the information screen and the display showed low pressure in all four tires. Because I have had misdetection of the right front tire twice before, and that it seemed very unlikely that ... Read more
Incident date: Oct 9, 2024
I bought a 2024 Chrysler Pacifica Hybrid Pinnacle [XXX]. On [XXX] I was driving. I was on a busy six lane road when the engine stopped working. The dash display showed a message to the effect of "Stop safely, vehicle engine will shut off soon" [the engine had already shut off when I saw the display]. The battery and engine lights displayed. The vehicle would not start and was towed to my dealershi... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - SEAT BELTS
Oct 9, 2024
Incident date: Jul 28, 2024
Got my registration form to update my tags and I saw the comments at the bottom say this vehicle has a recall.. so I decided to call the dealer to set up a appointment to get it fixed when I called the dealer, they said that they didn’t have the part so they will contact me as soon as possible so I waited almost a week no response at all so I decided to call them back to find out what was going ... Read more
Incident date: Oct 7, 2024
I purchased the automobile on [XXX] with 44,175 miles. When the engine light came on recently, I took it to the Lincoln dealer here in Las Vegas, paid $205 for the computer to be assessed, and was told the problem was coolant leaking into the engine. They were not able to start any repairs at that time. I was not told what it would cost to repair or the time involved. I assumed it was an air condi... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - UNKNOWN OR OTHER
Oct 9, 2024
Incident date: Oct 9, 2024
I purchased the automobile on [XXX] with 44,175 miles. When the engine light came on recently, I took it to the Lincoln dealer here in Las Vegas, paid $205 for the computer to be assessed, and was told the problem was coolant leaking into the engine. They were not able to start any repairs at that time. I was not told what it would cost to repair or the time involved. I assumed it was an air condi... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
Oct 9, 2024
Incident date: Oct 9, 2024
There is a current recall out for the dash panel failures. I have issues with my dash panel that would be described as a failure that I believe should fall under the recall for this issue, my make and model matches however my specific VIN # does not. I'm hoping to get that changed so I May be ble to get my dash panel fixed under the recall. The panel throws incorrect warnings and glitches to where... Read more
Incident date: Sep 30, 2024
The vehicle loses power when trying to accelerate when driving in electric mode, and the gas engine kicks on after a second at which point acceleration returns. It occurs when the battery power is high or low. Sometimes a warning pops up on the dash saying speed is limited to a specific MPH.
Incident date: Sep 30, 2024
The vehicle loses power when trying to accelerate when driving in electric mode, and the gas engine kicks on after a second at which point acceleration returns. It occurs when the battery power is high or low. Sometimes a warning pops up on the dash saying speed is limited to a specific MPH.
Incident date: Oct 9, 2024
on mopar recall service done shows it had been serviced and bunch of lies i have never taken my 2021 jeep to get serviced for power steering issue. barely came out 1 week ago and crazy service man at BOGGUS TIPTON JEEP in Brownsville texas named Josh, white male wanted to charge 4500 dollars to repair knowing supposibly there was an issue recall and i declined so wanted to charge me 2500 after i d... Read more
Incident date: Oct 9, 2024
on mopar recall service done shows it had been serviced and bunch of lies i have never taken my 2021 jeep to get serviced for power steering issue. barely came out 1 week ago and crazy service man at BOGGUS TIPTON JEEP in Brownsville texas named Josh, white male wanted to charge 4500 dollars to repair knowing supposibly there was an issue recall and i declined so wanted to charge me 2500 after i d... Read more
Incident date: Apr 21, 2021
I've had head gasket failure twice and now turbo failure. I have documentation from John Eagle Honda to support as well as several others who are willing to do a Class Action Lawsuit in regards to the 10th generation Honda Accord 1.5 T and some of the other trims. I have a list of other owners like myself who have paid out of pocket constantly to get our vehicles fixed. My last straw for reaching ... Read more
Incident date: Oct 4, 2024
Windshield cracked without a significant event occurring. Windshield appears to be weaker or defective. I have driven over 220k miles on another vehicle and only replaced the windshield once due to hitting a deer! This was less than one year of having the atlas and it was a small rock at lower speeds (30-35mph). There are numerous other complaints of cracked windshields on this model, even multipl... Read more
Incident date: Oct 1, 2024
The drivers side door unlocks on its own after I have locked the door and start walking away from the vehicle. It is not suppose to open until after I have grasped the handle to open it when it has been locked. I can hear it unlock when I am outside the vehicle and somewhere in the vicinity of 10 feet away from the vehicle. I can have it available for inspection at any time. This problem causes t... Read more
Incident date: Aug 13, 2024
After making a right turn, when you bring the steering wheel back it will turn on the left turn signal for 3+ flashes instead of just canceling out the right turn. So after most right turns, the left blinker will come on when straightening back out. This is a bigger safety issue than GM is leading on. I have had two "close calls" because of it. People will pull out on frontage roads because they t... Read more
Incident date: Oct 2, 2024
The contact owns a 2014 Honda Odyssey. The contact stated that while driving approximately 15 MPH and merging onto the freeway, the front passenger’s side curtain air bag and front passenger seat air bag were erroneously deployed. The contact stated that during the failure there was no crash to cause the air bags to deploy. The vehicle was taken to the local dealer however, the cause of the fail... Read more
Incident date: Oct 2, 2024
The contact owns a 2021 Kia Seltos. The contact stated that while her daughter was driving 65-70 MPH on the highway, the engine was revving but the vehicle failed to respond as needed before shutting down. There were no warning lights illuminated. The vehicle was towed to the local dealer and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was contacted, ope... Read more
Incident date: Sep 19, 2024
All driving assistance features (Lane Departure, Adaptive Cruse Control, ABS and other sensing components) , warning flashing on dashboard and within a second of this message speed drastically reduced to 20mph from whatever speed on running. It does not allow me to escalate but after some time it escalates on its own. Due to reduce of speed suddenly puts me, co- passengers and other vehicles be... Read more
Incident date: Sep 30, 2024
I was driving my car approaching a four way intersection, to realize my brake pedal was not pressing down to the floor. This was 9/28/24. I have a 2020 Chevy Equinox. I put my car in the shop to only find out that vacuum pump has exploded and left metal inside the engine. Done some research with the repair shop and to my surprise, GM has had a lot of recalls with vehicles having this issue. Who ev... Read more
Incident date: Sep 30, 2024
I purchased my vehicle early March from Carmax. They offer a 90 day guarantee on anything that will go wrong with the vehicle full coverage. My daughter was having my grandchild so what a great opportunity but to drive my new vehicle from Chicago to Florida to give it a good run when I arrived I was having problems with the Eco drive, which is the start stop enabler. The car would die out. Also, t... Read more
Incident date: Aug 15, 2024
Car is overheating. Took it to a mechanic They replaced the thermostat but car is still overheating, jerking and so much more. The mechanic wants to charge more to fix it. I got a second opinion from another mechanic and after he reviewed the paperwork from the first mechanic. He searched my vin number and told me to contact this number because my vehicle is on a recall list. So I need someone to... Read more
Incident date: Mar 15, 2024
I have a 2018 Chrysler Pacifica with 50k miles and it is still covered under the powertrain warranty. 1. I had a check engine light with code as "misfire on cylinder 6" in August of 2024. I had all spark plugs and engine coils replaced. 2. I drove the vehicle for one week before the engine light came back on with the same code, and then the vehicle wouldn't start. It was towed to a dealer. 3. A de... Read more
Incident date: Jul 15, 2023
I have experience multiple episodes of the "death wobble"that previous 2021 Jeep Wrangler have reported over the past year. The steering wheel starts to wobble at times going over 60mph or hitting a bump. It appears that that the auto maker does not have an answer given the reports I have reviewed by NHTSA.
Incident date: Oct 1, 2024
Airbag light illuminated. Scanned for SRS codes found: RCM- Restraint Control Module (B007E-13). Driver Seatbelt Pretensioner C Deployment Control - Circuit Open.
Incident date: Aug 28, 2024
The problem first started on 8-8-24 when I cranked up my car & the dashboard lit up with all of these different sensors. I called Leith Honda dealership in Aberdeen, due to that is where I take my car to be serviced at, my customer service rep (Brian) stated to wait to see if they would stay on, because of that type of car will reset itself. So later on, that day they did, go away after driving it... Read more
Incident date: Aug 22, 2024
The contact owns a 2021 Ford Explorer. The contact stated that occasionally the front driver’s and front passenger’s side windows failed to respond while depressing the switch. The contact stated that the failure was recurring and was previously repaired by the dealer. The vehicle was taken back to the same local dealer and remained at the dealer for the repair. Additionally, the contact state... Read more
Incident date: Sep 28, 2024
The contact owns a 2020 Ford Escape. The contact stated while driving approximately 45 MPH, the " Power train malfunction and reduced power" and the "4-WD Power Train Fault" messages were displayed on the instrument panel; the power train fault warning light was illuminated. The contact researched and was made aware of NHTSA Campaign Number: 24V330000 (Power Train); however, the VIN was not includ... Read more
Incident date: Sep 28, 2024
Car has bad oil leak Defective GDI engine which instantly stalled out while driving Car also has bad coolant leak, warped head gasket seal Smell of gas from top of the engine block
Incident date: Sep 28, 2024
1. Air bag light has been on for over a year. Was checked at dealership, and was told there is a recall on sensor. 2. Power Train, unknown of what's going on. Riding down the road all of a sudden it stalls for a minute. It's a hard jerk, like it's not getting gas, or the transmission is out of sinc. This started about two years ago. Took it to my local repairman, and he said it was a warning in th... Read more
Incident date: Sep 28, 2024
1. Air bag light has been on for over a year. Was checked at dealership, and was told there is a recall on sensor. 2. Power Train, unknown of what's going on. Riding down the road all of a sudden it stalls for a minute. It's a hard jerk, like it's not getting gas, or the transmission is out of sinc. This started about two years ago. Took it to my local repairman, and he said it was a warning in th... Read more
Incident date: Sep 9, 2024
All the dashboard lights began blinking on the dashboard while I was driving about 30mph. The steering wheel began to get stif. I pulled over immediately and the steering wheel locked completely. I turned the car off and back after about 10 min and I was able to drive home. Luckily I was only 5 minutes away. I took it to the Acura dealer and after it was inspected they said it had to do with the s... Read more
Incident date: Sep 3, 2024
The contact owns a 2016 Kia Soul. The contact stated while the vehicle was parked, the contact noticed that there was oil leaking from the front end of the vehicle. The check engine warning light was illuminated. The dealer was not contacted. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approxim... Read more
Incident date: Sep 13, 2024
While in drive mode my car just shut off. The dash cluster, screen, etc remained on. I was able to put the car in park and start it again, however this could have caused me a horrible accident losing power while in drive like this. I just purchased this vehicle in June of 2024. It has 81k on it. I called the dealership which I bought it at Mccarthy Auto in Sedalia MO. They said I should call Nissa... Read more
Incident date: Sep 13, 2024
This TEMU product is deceptive advertising to parents and completely unsafe as a car seat. The marketing of this product says Baby Stoller without Latch Base. No stroller needs a base! Families are mistakenly purchasing as a car seat for their children. The colors match a Doona car seat but this is half the price. They include slots for a safety belt and a crotch buckle but it is made out of cheap... Read more
Incident date: Sep 21, 2024
back right door opened up while driving through our neighborhood at slow speed turning onto another street a few months ago. at the time didn't think much of it and maybe just a fluke but it makes sense now that I know there's a door handle recall. also now our driver side outside door handle won't open as of a few days ago and our VW dealer doesn't know what's going on after trying to fix it and ... Read more