Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Aug 1, 2024
PTU engagement failure while driving. ‘4WD overheated’ message erroneously; PTU will not engage rear wheels. FWD worked. Happened around November 2024, brought into shop, they said I need a complete new PTU.
Incident date: Jan 26, 2025
All 4 tires have this oily/greasy substance that is leaking from where the letters are at on “MICHELIN”. The oily/greasy substance it eating at the tires specifically around the letters. I believe these tires are faulty. Notice the oily/greasy substance a year ago maybe longer. Then recently found that where this oily/greasy substance is at is eating away at the tires. All 4 have some signs 2 ... Read more
Incident date: Jan 26, 2025
All 4 tires have this oily/greasy substance that is leaking from where the letters are at on “MICHELIN”. The oily/greasy substance it eating at the tires specifically around the letters. I believe these tires are faulty. Notice the oily/greasy substance a year ago maybe longer. Then recently found that where this oily/greasy substance is at is eating away at the tires. All 4 have some signs 2 ... Read more
Incident date: Jan 25, 2025
The fuel hose on the right hand side of the vehicle is leaking onto my engine. You can easily see this leak and smell it when unlocking the car in the morning. It is dangerous and could easily result in a fire.
Incident date: Jan 25, 2025
The fuel hose on the right hand side of the vehicle is leaking onto my engine. You can easily see this leak and smell it when unlocking the car in the morning. It is dangerous and could easily result in a fire.
Incident date: Feb 1, 2023
Engine mount failure at 60,000 miles
Incident date: Jan 21, 2025
Engine seized while driving. Broke down in middle of the highway with children in the car.
Incident date: Jan 16, 2025
The entertainment/navigation screen randomly started developing spidering cracks on the inside of the screen and has grown exponentially. It is getting close to the point where the screen is not readable and becoming useless. I have done research and have seen that many other Mazda owners have experienced the same issue where their screens cracked from the inside rendering it useless but Mazda ref... Read more
Incident date: Dec 1, 2023
At 28000 km my 2022 Chevrolet trailboss 1500 with the 6.2 started to burn oil. It was averaging 1 litre every 2000km. The dealership told me this was perfectly acceptable for consumption on this engine. From 28000 km to 45967km I had it in multiple times due to low engine oil warnings and loss of power. At 45967km I took it to another Chevrolet dealership and they inspected my truck and determined... Read more
Incident date: Jan 23, 2025
The contact owns a 2019 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V538000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the rec... Read more
MAZDA
CX-50 HYBRID
(2025) - ELECTRICAL SYSTEM
Jan 23, 2025
Incident date: Jan 21, 2025
The contact owns a 2018 Nissan Murano. The contact stated that the rear driver's side carpet was significantly wet. The contact noticed that there was mildew on the rear driver's side carpet, in the cargo area, and on the seat belts. The contact also stated that there was condensation on the interior side of the windshield and in the interior side of the rear window. The vehicle was taken to the d... Read more
MAZDA
CX-50 HYBRID
(2025) - ENGINE
Jan 23, 2025
Incident date: Jan 21, 2025
I was driving our 2021 Chevy Suburban, which had ~107,000 miles on it, at approximately 75 miles per hour. With no other indication, the low oil pressure light came on, then within two seconds I lost all power (motor shut off) and lost electronics in the car. I had to man-handle the vehicle to get it off the road without power or dash controls. Our family was stranded near the California/Nevada... Read more
Incident date: Jan 14, 2025
This problem is more noticeable when you are in a highway, going at highway speeds. The vehicle pulls to the sides on the lane, like it is trying to correct you as if you were moving out of the lane. Sometimes when it moves to the right, and you correct it, then it moves to the left. We purchased this vehicle on [XXX] with 26 miles on it. By the time the vehicle had 90 miles on it, we knew it ... Read more
Incident date: Jan 5, 2023
The vehicle electronically put itself in to park at 75 MPH
Incident date: Jan 20, 2025
The contact owns a 2019 Honda Pilot. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribut... Read more
Incident date: Dec 21, 2024
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not... Read more
Incident date: Dec 27, 2024
Heat pump tends to fail when temperatures reach out temperatures below 0ºF. This is a safety risk as at these temperatures, a failure to the vehicle heat pump could lead to death. There are many reports in forums and social media, such as here: [XXX] and [XXX] that shows this is a common issue. The system started to fail last time the temperatures reached around that point (around the beginnin... Read more
Incident date: Dec 27, 2024
The forward collision detection system failed first. Then the car suddenly would not move and gave a pull over immediately warning on the dash and also flashed a battery light. It was 15 degrees outside and my wife and son were stuck in the cold. Not a safe environment. This is inexcusable for a car to be driving fine on minute and to be completely inoperative the next.
Incident date: Jan 1, 2025
2L EcoBoost Engine was diagnosed as having porosity issues (tiny holes throughout engine which causes the coolant to leak into engine). The dealership informed me that it is a manufacturer defect and the only fix is to drop a new engine into the vehicle. My manufacturer warranty has obviously expired, but there are known recalls issued on a large number of their newer vehicles for the exact same i... Read more
Incident date: Jan 2, 2025
I am writing to formally express my profound disappointment with the excessive delay in shipping parts related to the recall of the A-Pillar trim piece for my vehicle. It has been over two months since the dealer removed these trim pieces from my car in compliance with the recall process, yet the replacement parts have not been provided. This delay is both unacceptable and deeply frustrating, as ... Read more
Incident date: Jan 2, 2025
When driving the car it shutters, jerks, loses power and accelerations, shakes. The transmission was replaces once and it is doing it again under 100k miles. It could easily cause an accident. Transmission also randomly says it is hot to stop. There is a customer safety extended warranty on the tcm for this specific car. From what I have seen there is a recall on transmission clutches for the 2014... Read more
Incident date: Jan 20, 2025
With the past year, have had 2 dangerous safety issues pop up. 1. April 2024, seat belt malfunctioned causing an error message. From what the VW dealer told me, the seat belt would not lock, therefore requiring a replacement of the entire assembly Had to drive home several hours with this error message. Should a 5 year old car have such issues? 2. January 2025, steering began to feel very slopp... Read more
Incident date: Jan 16, 2025
Was driving on the interstate when the engine stopped running. My screens went off and came on saying to press the start button to turn on as my car is still moving. Once pulled over couldn’t get the car to turn off or shift out of park. Engine never started since then. Mechanics looking at the Yukon have verified that my engine did seize up. My car is less than a year old.
Incident date: Jan 4, 2025
My Ford F150 was hit by another vehicle going at least 45 mph on the passenger which push my vehicle into another vehicle. However, the airbags was never deployed which cause injury to my right side from steering wheel.
Crash
1 injured
Incident date: Jan 10, 2025
When I was backing out of a parking spot the rear collision detection went off without any obstructions behind me. Although I was safe this could of caused bigger issues.
Incident date: Jan 9, 2025
Car will stop abruptly even when simply reversing out of my garage when there are no obstacles behind me. This poses a safety risk to me and others. Car has not been inspected. I was told by the dealer this is a known complaint. No warning lights or messages.
Incident date: Jan 17, 2025
The contact owns a 2019 Ford F-150. The contact stated that while running cold, and warming up, the vehicle failed to shift into first gear without jerking after making several attempts. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the transmission had failed and needed to be replaced. The dealer informed the contact that the transmission might f... Read more
Incident date: Jan 14, 2025
This is the 2nd failure of the thermostat. We had the car towed to the same Chrysler dealer that fixed the first incident. We have an extended warranty that covered the first failure. This second failure is not covered due to the failed part is a mopar part and Chrysler is going to pay for everything, trouble is they have had my wife’s car for two weeks already and the part isn’t coming in... Read more
Incident date: May 1, 2024
I called GM and the Lady told me that there 5 recalls on this truck of which 4 were taken care of. there still remains one left undone. I purchased this truck from a private owner. the one remaining is the seat belt wire issue. A new warning has appeared on the dash, saying service trailer brake system. This a non stop warning while driving the truck. Very distracting and dangerous. I looked on yo... Read more
Incident date: Jan 15, 2025
I checked my oil level, fluids, and tire pressure before a drive on the highway. Driving on [XXX] South, faint ticking started, then a louder tapping, and I immediately pulled off, luckily, off an exit ramp. AAA towed the Forester to a certified repair shop and the mechanic stated that the engine was blown. The 2.5 boxster engine used little to no oil, and the oil changes had been made always ... Read more
Incident date: Jan 16, 2025
My car suddenly stopped in the middle of the road with message "Hybrid system stopped steering power low". Safety concern to this happen on the middle of road during rain or cold.
Incident date: Jan 16, 2025
STRESS CRACK ON LOWER PASSENGER SIDE FRONT WINDSHIELD. THE VEHICLE WAS PARKED WITH DEFROSTER ON IN COLD WEATHER TO WARM VEHICLE. CRACKED ON LOWER PASSENGER SIDE RIGHT ABOVE DEFROSTER. I WAS NOT DRIVING VEHICLE WHEN CRACK OCCURRED. THIS WAS A SPONTANEOUS CRACK ON FRONT WINDSHIELD. I HAVE APPOINTMENT AT DEALER TO HAVE THE WINDSHIELD INSPECTED FOR A WARRANTY REPAIR BECAUSE THIS SHOULD BE COVER... Read more
Incident date: Dec 1, 2024
When I checked for recall information 2 recalls were listed under my car's vin #: Recall #1: 3219D with Closed status. Recall #2: 6023G is listed as Active. But, when I tried to schedule a repair for the active recall, the manufacturing website ONLY listed the "closed" recall (3219D) was listed as available for repair, which is bizarre. Please see the attached screenshot of the website. Thanks.
Incident date: Jan 15, 2025
The contact's daughter owns a 2015 Bison 5 horse trailer equipped with four Goodyear Tires, Tire Line: G114LHT, Tire Size: 215/75R/17.5H, DOT Number: (N/A). The contact stated after driving and making several stops, his daughter noticed that the tire treads on three of the driver's side tire and a passenger's side tire had separated. The tire dealer was notified and reported the failure to the man... Read more
Incident date: Jul 15, 2024
While driving to work, the seatbelt suddenly unlatched midway through the drive without any pressing of the release button, and nothing close to it that could have pressed on it. This happened while moving (not stopped at a light). The cars seatbelt warning system started beeping to alert that the driver was not buckled.
Incident date: Jul 15, 2024
The contact owns a 2016 Ford Escape. The contact stated while operating the vehicle, the message "Service Transmission" was intermittently displayed. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. ... Read more
Incident date: Jan 9, 2025
The contact owns a 2020 Ford Escape. The contact stated that while his wife pulling into a parking spot, the brake pedal was depressed; however, the vehicle unintendedly accelerated and crashed into the wall of a Dollar General Store. The contact stated that his wife sustained injuries and bruises to both legs from the deployment of the air bags underneath the steering wheel. Medical attention was... Read more
Crash
1 injured
Incident date: Dec 11, 2024
I was backing out of the driveway. I had all the safety features on, and I was checking my surroundings. Typically, the blind spot and front sensors would alert me to dangers. However, on this and many other occasions the warnings didn't alert me to danger on my passenger side that I couldn't see. this resulted in damage to the front quarter panel of my van as well as damage to the bumper. The bod... Read more
Crash
Incident date: Dec 28, 2024
Power stop brake hose kit was recalled do to leaks part# BH00139 Amazon order # 112-6473860 / 113-5400733 Recall report 24E-053 Front hose began to leak causing me to loose pressure in the brake system and loosing brakes. Had to have the brake lines replaced
Incident date: Jan 10, 2025
The rear window dropped down while driving, which was scary and wouldn't go up.
Incident date: Dec 29, 2024
The contact owned a 2019 Ford F-550. The contact stated while the vehicle was parked, turned on, and unoccupied, there was smoke coming from the vehicle. The contact stated that the front of the engine compartment had caught fire. The vehicle was extinguished by the Fire Department. A fire report was filed however, the cause for the failure was not yet determined. A police report was filed. The d... Read more
Fire
Incident date: Dec 29, 2024
The engine and cluster showed and made noises indicating that the hybrid system was malfunctioning. The cluster indicated a speed limit at high speeds, but never did so. The electric drivetrain was disconnected and the handling and power were severely affected. It was dangerous because the distracting and concerning issues were during a rapid speed and in dangerous conditions with no clear remed... Read more
Incident date: Dec 29, 2024
The engine and cluster showed and made noises indicating that the hybrid system was malfunctioning. The cluster indicated a speed limit at high speeds, but never did so. The electric drivetrain was disconnected and the handling and power were severely affected. It was dangerous because the distracting and concerning issues were during a rapid speed and in dangerous conditions with no clear remed... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - POWER TRAIN
Jan 10, 2025
Incident date: Jan 9, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated while driving at approximately 40 MPH, the "4 Wheel Drive Unstable" warning illuminated. The contact was able to continue driving. The contact stated that the failure was recurring and at any speed and the warning was always illuminated. The vehicle was taken to a local dealer, where it was diagnosed and determined that the PTU needed to be... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE AND ENGINE COOLING
Jan 10, 2025
Incident date: Dec 6, 2024
The contact owns a 2016 Land Rover Range Rover Sport. The contact stated that coolant began to leak from the engine without warning. The vehicle was taken to an independent mechanic where a leak was discovered in all of the hoses connected to the radiator. The contact had the vehicle repaired by the mechanic. Approximately a year later, the "Low Engine Coolant" warning message appeared on the inst... Read more
Incident date: Nov 15, 2024
It has happened 3 times, every time I have been driving and an alert with flash on the dash that there is an object in the road and it will brake check me, but there isn't anything infront of the vehicle. One time it happened getting off the highway and 2 other times it has happened when I was in a residential area. 2 out of 3 times, a vehicle behind me had to swerve to the shoulder of the road, s... Read more
Incident date: Dec 10, 2023
Summon mode did not detect a pole where the car parked under a shed and ran into it resulting in damages to the driver’s door and side fender. Contacted Tesla through the app and was only told to take it to a bodyshop.
Crash
Incident date: Dec 10, 2023
My touchscreen stopped working and is showing black lines and will go completely black
Incident date: Oct 28, 2024
The contact owns a 2022 Ford Maverick. The contact stated that while reversing from the driveway, the backup camera display had malfunctioned and the image suddenly froze. During the failure, an inaccurate image was displayed which caused the driver to crash into a small tree. The vehicle sustained rear-end body damage and the tree was damaged. No injuries were reported and no police report was f... Read more
Crash
Incident date: Dec 26, 2024
I replaced fuel injectors in my 2017 honda crv in September 2024 at Northtown Honda in Buffalo, NY. In November 2024 my girlfriend was driving the vehicle in Michigan and the car slowed down to below 20 mph on the highway and flashed all dashboard warning lights, what Honda refers to as "limp mode". This almost caused her get hit by a semi truck. The car was towed to Honda of Grand Blanc and I was... Read more