Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Feb 11, 2025
Incident date: Feb 11, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The Engine with the 2.0T had a valve train malfunction possibly related to a bearing or other issues. Hyundai dealership did not determine the root cause and is denying engine replacement under the rod bearing warranty. Also as a 2nd owner they won't reimburse for any repairs. This vehicle was well m... Read more
Incident date: Feb 4, 2025
Our 2023 GMC Yukon XL Denali that has suffered multiple severe mechanical failures well beyond what is reasonable for a vehicle of this class. G At approximately 14,000 miles, the vehicle’s 6.2L engine catastrophically failed, rendering it inoperable and requiring a full engine replacement. The engine seized and failed while operating the vehicle with her 3 small children on board and nearly ca... Read more
Incident date: Feb 8, 2025
The contact had received a 2024 Acura ZDX loaner vehicle from the dealer. The contact stated that after backing into the driveway, pressing the park button, activating the electronic brake system, and exiting the vehicle, moments later the electronic braking systemwas deactivated, and the vehicle began to roll down the driveway. The contact was able to re-enter the front seat of the vehicle and p... Read more
Incident date: Oct 15, 2024
On [XXX] I took my automobile, a 2021 Kia K5 to Planet KIA of Charlotte NC located at 4700 E independence Blvd. I took it there to check what caused my engine light to activate. The initial diagnosis was a bad Sensor-Differential Pressure. Planet KIA repaired the Sensor-Differential Pressure at the cost of $501.17. My extended warranty company Route 66 covered $350.28 while I covered the remaining... Read more
Incident date: Feb 10, 2025
The contact owns a 2014 BMW X3. The contact stated while driving at approximately 55 MPH, the vehicle stalled, and the contact discovered that there was an unknown fluid leaking underneath the vehicle. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The vehicle was... Read more
Incident date: Jun 23, 2024
Several times on residential speed control the system does not recognize yellow flashing school speed reduction signs. Never slows or breaks. The speed of 25 mph does not register on the screed (other speed signs do). I told tesla service center when other services were being done. They said they were aware. I have seen no improvement over the last several months
Incident date: Jun 23, 2024
The contact owns a 2020 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts dis... Read more
Incident date: Feb 10, 2025
Does recall supposed to be done under the general motors they’re refusing to do this recall. And it’s the law they have to do this recall not my fault. It’s a sob that was made by Subaru, but it’s GM’s product 05-06.
Incident date: Sep 1, 2023
Driver had 50,000 miles maintenance service scheduled when the engine light went on a week prior to the service date. Therefore she asked the mechanic to do a diagnostic check on engine and mechanic at the Jeep dealership reported list of problems which solutions found which include: Replace Thermostat and holding Replace Vacuum Pump Replacing U-Joint Replacing All Ball Joints Replacing Front Axle... Read more
Incident date: Sep 1, 2023
On January 17, 2025, I was approaching the entrance ramp unto Interstate 10, traveling along at approximately 40 miles an hour, when all of a sudden I noticed that my vehicle started decelerating as I was pressing on the accelerator, trying to merge onto oncoming traffic. The engine started shuttering and vibrating violently! I noticed all the warning lights, gauges and indicators had come on simu... Read more
Incident date: Jan 15, 2024
Nissan has replaced the door actuators on the front left, front right, back left, and back right multiple times, but the issues persist. The malfunctioning door locks pose a serious safety risk, particularly for children who may open the doors while the vehicle is in motion. Additionally, there is the risk of doors failing to secure properly, leaving the vehicle vulnerable to vandalism or theft. T... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - AIR BAGS
Feb 8, 2025
Incident date: Feb 5, 2025
-Airbags did not deploy. -The car is available for inspection. -The driver was put at significant risk after the vehicle accidentally slid on ice while navigating a sharp curve, causing it to veer off the road and crash into trees. The impact resulted in the car being totaled from the front bumper to the back. Despite the severity of the crash, the airbags failed to deploy, making the driver's sea... Read more
Crash
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
Feb 8, 2025
Incident date: Feb 5, 2025
-Airbags did not deploy. -The car is available for inspection. -The driver was put at significant risk after the vehicle accidentally slid on ice while navigating a sharp curve, causing it to veer off the road and crash into trees. The impact resulted in the car being totaled from the front bumper to the back. Despite the severity of the crash, the airbags failed to deploy, making the driver's sea... Read more
Crash
Incident date: Jan 1, 2024
came to stop sign. As I turned the corner, engine died in the intersection, all warning lights and dashboard warnings came on. I was dead in the intersection. I had to put car into park, turn the car off, turn car back on and then I could start the car and move out of the intersection to the side of the road. All warning lights and dashboard warnings were on. I have pic of warnings from last... Read more
Incident date: Feb 3, 2025
ON SEVERAL OCCASIONS AFTER FUELING I NOTICED WHEN TRYING TO ACCELERATE MY CAR STALLS. NO CHECK ENGINE LIGHTS ARE ON AND CAR IS SERVICED REGULARLY. BUT,ONE DAY AFTER FUELING 15 MINUTES LATER ,WHILE DRIVING MY CAR STALLS AND CHECK ENGINE LIGHT TURNS ON. I DROVE STRAIGHT TO AUTO ZONE AMD OREILY’S TO GET THE CHECK ENGINE LIGHT CODE READ. THEY BOTH COME BACK AS FAULTY EVAP PURGE SOLENOID. I SAW THA... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - SERVICE BRAKES
Feb 7, 2025
Incident date: Nov 21, 2024
MY ABS & all related braking lights on dash display pop up every now & then, on & off, & is not on permanently full time. Mechanic said it could be the module. I heard it last week on the radio about this Honda issue & said it was a safety & braking issue. I don’t see it on the recall list, but people with a 2013 Accord has many complaints about it on YouTube web & various searches. This should ... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Feb 7, 2025
Incident date: Nov 21, 2024
MY ABS & all related braking lights on dash display pop up every now & then, on & off, & is not on permanently full time. Mechanic said it could be the module. I heard it last week on the radio about this Honda issue & said it was a safety & braking issue. I don’t see it on the recall list, but people with a 2013 Accord has many complaints about it on YouTube web & various searches. This should ... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Feb 7, 2025
Incident date: Nov 21, 2024
MY ABS & all related braking lights on dash display pop up every now & then, on & off, & is not on permanently full time. Mechanic said it could be the module. I heard it last week on the radio about this Honda issue & said it was a safety & braking issue. I don’t see it on the recall list, but people with a 2013 Accord has many complaints about it on YouTube web & various searches. This should ... Read more
MAZDA
CX-50 HYBRID
(2025) - UNKNOWN OR OTHER
Feb 7, 2025
Incident date: Nov 6, 2024
Check engine light came on, it has to be with the Positive Crankcase Ventilation Valve. So I found out that other people are experiencing the same thing. So I know that there is a recall by the manufacturer. And I want to do the same for me.
Incident date: Feb 29, 2024
Vehicle continuously goes into battery saver mode. The battery appears to be undersized for the electrical needs. This could leave the driver stranded and disables all interior lighting,, locks and windows which poses a safety hazard.
Incident date: Feb 2, 2025
The contact's company owns a 2024 Nissan Rogue. The contact stated that while driving at various speeds, the "Engine Malfunction" message was displayed on the instrument panel before the vehicle went LIMP Mode. Due to the failure, the vehicle was towed to a dealer and a diagnostic test was performed. The contact was informed that the engine needed to be replaced. The manufacturer was notified of t... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2025) - FUEL SYSTEM, GASOLINE
Feb 5, 2025
Incident date: Jan 22, 2025
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufac... Read more
Incident date: Feb 5, 2025
Vehicle manufacture (Volkswagon) has quit supplying/manufacturing a safety guidence parts for my auto. 7P6-907-217-BX-Z1Y Collision Avoidance Camera NOT AVAILABLE i would like my anti Self collision guidance repaired, but no parts for my 8-9 year old car. part was on order (from 2024) and notified today NOT available and local car dealership order was cancelled. i might understand if I had h... Read more
Incident date: Feb 5, 2025
On 4 occasions, the car has shut off while moving and in traffic. A dashboard message appears, saying "full accessory mode". After coming to a stop, the car will immediately restart. My obd reader shows no error codes. The car has 18,000 miles on it and this problem occurs randomly. It happened first when the car was a few weeks old. I took it to dealer and they found no problem. Ot has happened 3... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2025) - ELECTRICAL SYSTEM
Feb 5, 2025
Incident date: Feb 5, 2025
The High-Speed Cooling Fan Motor Relay (Recall 21N01) and the Exterior A-Pillar Apical Molding (Recall 24V031) failed on my vehicle. The cooling fan caused the engine to overheat repeatedly, and the vehicle became undrivable. Unfortunately, I no longer have the vehicle, as it was surrendered to my bank and later sold at auction. However, service records, diagnostic reports, and recall information ... Read more
Fire
Incident date: Apr 6, 2019
When slowing down for a stop the transmission will shift into neutral and a warning will pop up on display “shift to park then desired gear” this is happing on my 2020 ram and my sons 2019 ram but the dealer says there is no fix. I checked online and it looks like it’s happening a lot.
MAZDA
CX-90 PLUG-IN HYBRID
(2025) - ENGINE
Feb 4, 2025
Incident date: Jan 31, 2025
I have a U90 recall on my vehicle. I have contacted Jeep dealerships and the Jeep Corp Regarding this issue. I have been told that the parts are on back order and it will be months possibly a year to complete this recall. This is my daily driver and dmv won’t re register the vehicle without the recall being repaired. This is unacceptable. This is my daily driver and has passed smog no issues.
Incident date: Jan 13, 2025
This is with reference to 23V-858. I own a Honda Cr-v 2018 model. I got first notice about open recall of Fuel Pump module back in December 2023 follow by couple of other reminders but whenever I called Honda dealership, they said part is not available. It's been more than a year now, I got another notice that part is available and to call any Honda dealership to schedule a repair. But now when I ... Read more
Incident date: Oct 15, 2024
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 70 MPH on two occasions, the driver's side and passenger's side windshield exterior A-Pillar trims separated and flew off the vehicle. An unknown local dealer was con... Read more
Incident date: Dec 15, 2024
My driver and passenger side curtain airbags randomly deployed without a collision. Thankfully I was at a stop sign when this happened. If it happened while I was driving, I’m sure I would have wrecked and could possibly be dead. It was loud! I thought I’d been shot or that I’d driven over a bomb. We did take the car to someone that’s certified in airbags and it was stated that this was du... Read more
Incident date: Jan 31, 2025
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was towed to the residence. The contact was able to restart the vehicle; however, the failure persisted. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light i... Read more
Incident date: Oct 1, 2024
Braking system. Vehicle brakes did not brake and vehicle skidded over gravel and a driveway culvert. Vehicle was considered total loss because the airbag went off. My safety and others' was put at risk. Other questions, answer is UNKNOWN.
Crash
Incident date: Jun 30, 2023
The contact owns a 2015 Land Rover Range Rover. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front end. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V840000 (Steering); however, the part to do the recall repair was not yet available. The vehicle was taken to an independent mecha... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - VISIBILITY/WIPER
Jan 31, 2025
Incident date: Jan 31, 2025
When operating the turn signal and using the wipers on delay, I smelled a plastic like burning smell thinking it was the wiring in the controller arm. This happened several times and eventually the wiper runs 100% on the time delay with no way to turn off except by pulling the fuse. I can operate the normal speeds of the wipers when it rains if needed but I still get a smell sometimes. I have not ... Read more
Incident date: Jan 30, 2025
My car is doing exactly as said in the recall that is not available. I'm not driving my bmw due to this problem. Please help
Incident date: Jan 30, 2025
After using the turn signal, instead of self-cancelling it will operate turn signals in the opposite direction for several flashes and then cancel. Since the turn signal over cancels it causes an increased risk of collision with other drivers who could easily misinterpret intended action.
Incident date: Jan 30, 2025
Transmission shudders and struggles to shift gears due to sticking clutch. This causes a dangerous delay in transmission engagement. (Numerous occasions without specific dates.) I have previously had the TCM reprogrammed multiple times.( 8 or 9 times) The car still does not drive properly. I have brought it in to 2 Ford dealerships to have the Ford customer satisfaction program completed. Bot... Read more
Incident date: Jan 30, 2025
The contact owns a 2020 GMC Terrain. The contact stated while reversing, the rearview camera screen displayed a blue image. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the N... Read more
Incident date: Jan 30, 2025
Vehicle was traveling down the freeway at 70 mph when suddenly the motor stopped running and it shifted automatically into neutral. We had to coast the car off of the freeway to the side of the road and stop. One stopped the motor no longer would start and we had to call a tow truck to get towed to the dealership. Dealership has stated that the motor will be need to be replaced. Wheel samples were... Read more
Incident date: Oct 27, 2024
My vehicle with 70k miles on it has had a failure of the motor generator unit (MGU). This is a mild hybrid system that provides power for the vehicle. My truck is completely unusable per the service technician at the dealership. If I continue driving it the battery power will drain and I will be stranded. It appears it is a bearing failure in the generator. Upon investigation there are numerous ca... Read more
Incident date: Oct 27, 2024
My vehicle with 70k miles on it has had a failure of the motor generator unit (MGU). This is a mild hybrid system that provides power for the vehicle. My truck is completely unusable per the service technician at the dealership. If I continue driving it the battery power will drain and I will be stranded. It appears it is a bearing failure in the generator. Upon investigation there are numerous ca... Read more
Incident date: Jun 5, 2024
Rear window blew out. Rear window shattered when we closed the drivers side door.
Incident date: Dec 27, 2024
Once the "Maintenace Required" message is displayed on the "multi-information display" (shortly prior to standard maintenance intervals), it is permanently displayed . Once the message is displayed, "meter control switches" no longer function (until reset by dealer maintenance). Enabling any ADAS feature (if not enabled) is impossible as this requires using the "meter control switches." While st... Read more
Incident date: Dec 27, 2024
Once the "Maintenace Required" message is displayed on the "multi-information display" (shortly prior to standard maintenance intervals), it is permanently displayed . Once the message is displayed, "meter control switches" no longer function (until reset by dealer maintenance). Enabling any ADAS feature (if not enabled) is impossible as this requires using the "meter control switches." While st... Read more
Incident date: Jan 26, 2025
On 1/21/25 I had multiple warning lights appear while driving along the highway @ 60 mph. The error messaging included “transmission failure, loss of power, emissions control…”. I had not seen alerts prior to this incident, and was not aware of changes in performance other than a recent, minor, decrease in fuel efficiency. Fortunately, I was able to safely exit the freeway & park in a nearb... Read more
Incident date: Jan 26, 2025
On 1/21/25 I had multiple warning lights appear while driving along the highway @ 60 mph. The error messaging included “transmission failure, loss of power, emissions control…”. I had not seen alerts prior to this incident, and was not aware of changes in performance other than a recent, minor, decrease in fuel efficiency. Fortunately, I was able to safely exit the freeway & park in a nearb... Read more
Incident date: Jan 19, 2025
Started hearing bearing noise from the eTorque MGU (motor generator Unit) at around 40,000 miles on odometer. Took the vehicle to dealer for problem determination and they confirmed it was a problem with the MGU. I was told a total failure can cause the main electrical fuse to fail without warning leaving the vehicle completely without power in traffic. There is also the possibility of the bearing... Read more
Incident date: Jan 19, 2025
Rear shocks failure at less than 20K miles. Dealership replaced both rear shocks, but will happen again in another 20K miles?
Incident date: Dec 30, 2024
The car is constantly throwing codes for faulty emissions system problem and parking brake problem but the car runs fine. The dealership will not do anything unless I pay them a fee to diagnose it and then they suggest replacing the catalytic converter even though it’s very likely a faulty fuel hose or faulty sensor. This needs to be recalled and fixed immediately